Identifying the causes of widespread illegal dumping in buffalo city metropolitan municipality and innovative waste management mechanisms
- Authors: Brown, Drayton
- Date: 2020
- Subjects: Refuse and refuse disposal -- South Africa -- Eastern Cape , Municipal Services -- South Africa -- Eastern Cape Waste minimization -- South Africa -- Buffalo City Metropolitan Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50444 , vital:42168
- Description: South Africa faces the daily challenge of illegal dumping and authorities cannot seem to contain the problem. This is particularly the case in Buffalo City Metropolitan Municipality (BCMM) as the same non-effective means of curbing illegal dumping is attempted again and again. This study sought to gain insight into why residents would illegally dump waste near their homes considering the numerous negative health and environmental consequences. While many studies have focused on the quantitative aspects of waste management and illegal dumping, none have been conducted in the Eastern Cape or BCMM or enquired as to how citizens felt about the phenomena. This research utilised in-depth semi-structured interviews to gain insight into the problem of illegal dumping through the lenses of both residents and BCMM staff members. One of the key themes within the findings of the study is the apathetic nature of citizens towards their environment. There are also two predominant ways illegal dumping sites form. The first is through ‘Systemic Dumping’ which arises through the lack of waste infrastructure in low income communities and the second is ‘Ad-hoc Illegal Dumping’ which form when BCMM does not provide a timely waste management service.
- Full Text:
- Date Issued: 2020
The mediating effect of financial literacy on the relationship between financial behavior and financial well-being on budget intentions
- Authors: Msakatya, Sakhumzi Mcgregor
- Date: 2020
- Subjects: Financial literacy
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49736 , vital:41786
- Description: Financial literacy concerns the understanding of those concepts related to finances. Financial literacy is globally recognised as an essential life skill since people must be able to differentiate among a wide range of products, services and providers of financial products to manage their finances successfully. Individuals make daily financial decisions about expenditures and savings. In environments where resources are scarce poor financial decisions have high impact on the quality of life and future access to resources. People are not adequately educated with regards to finance and wealth creation, save too little for retirement, overspend and tend to purchase items that are not prioritised for the household. Due to limited empirical research, it is clear that new research into the effect of financial literacy on the relationship between financial behaviour and financial well-being on budget intentions is required. This study was anchored to two theories, namely the Theory of Planned Behavior (TPB), intended to explain all behaviors in which people have the ability to exert self-control and the Trans-Theoretical Model of Behaviour Change (TTM) that could be used to change people’s financial behaviour. The problem being explored is that the mismanagement of funding for beneficiaries at higher education institutions. NSFAS has begun to increasingly make cash payouts available to beneficiaries yet there is not enough empirical evidence to suggest that the beneficiaries possess adequate personal finance management skills or they are financially literate to being able to better manage their finances. When the beneficiaries are not adequately skilled regarding personal finance management skills, they could misuse such funds and this could result in these beneficiaries failing to complete their studies. This study contributed to the identified knowledge gap by investigating the mediating effect of financial literacy on the relationship between financial behaviour and financial well-being on budget intentions among South African university students. This study included quantitative research methods and questionnaires were used as the primary means of collecting the data. The sample included 204 participants from the University of Fort Hare. The final sample yielded a total response rate of 81.6%. A cross sectional research design was used for this study. Convenience sampling was used in this study. The researcher made use of student leaders to distribute and collect questionnaires. This study included 14 hypotheses. The dependent variables included Budget Intentions and Financial Literacy. The independent variables included Financial Well-being and Financial Behaviour. Self-control as a financial behaviour predicted university students’ budget intentions. Individuals with better self-control were more likely to forgo indulgences and focus on the long-term goals, thereby sticking to a budget. Optimism significantly predicted budget intentions of university learners. People who tend to engage in deliberate thinking more often are more likely to better manage their personal finances through budgeting. Individuals who have more positive financial attitude were more satisfied with their financial situation implying that they undertake planning and budgeting as far as finance issues are concerned. Financial socialisation from a parental perspective significantly influenced university students’ financial behaviour, namely, financial teaching, monitoring and modelling. People with better self-control are more likely to practise saving in almost every income flowing to them. Financial behaviour, particularly, deliberating thinking significantly predicted financial literacy. Positive financial behaviours such as being financial literate such as a reduction in day-to-day expenses were found to be associated with lower financial anxiety levels. Financial behaviours including positive financial attitude significantly predicted financial literacy. Individuals who had their financial issues monitored by parents for the purpose of earning advice and tips on financial matters were positively behaving pointing to the notion that they were financial literate and knowledgeable. The implication of the study is that management of institutions of higher learning should encourage students to practise self-control behaviour regarding their finances in order to improve budget intentions. It is also recommended that the Universities management should design short courses where students can be trained on or made aware of the importance of self-control as much as good financial behaviour is concerned.
- Full Text:
- Date Issued: 2020
A framework of macroeconomic factors to be considered when evaluating commercial real estate development in sub-Saharan Africa
- Authors: Lawson, Stephen
- Date: 2019
- Subjects: Commercial real estate -- Development -- Sub-Saharan Africa , Real estate investment -- Sub-Saharan Africa Macroeconomics
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/40072 , vital:35745
- Description: Sub-Saharan Africa as a region is one with great potential given the positive demographic trends experienced in recent history, trends expected to continue into the future. The factors contributing to this positive demographic trend include, improved healthcare, education and life expectancy, all of which have contributed to a younger and growing population. The younger and growing population, the majority of which are located within the working age group, have resulted in high rates of urbanisation as the populous move from traditional rural areas to more urbanised areas and cities in search of greater opportunities, employment, and ultimately, better quality of life. The positive population growth and urbanisation trends exhibited in the region provide an opportunity to the role players in industry and commerce, as they seek to take advantage of the growing consumer base. Accordingly, commercial real estate developers active within the region have an opportunity to satisfy the growing needs of the market given the low levels of commercial real estate stock available in the region. However, historically the region has served as a poor investment destination for commercial real estate given the dynamic and occasionally volatile political, economic and legal environments. The opportunity presented to commercial real estate developers as a result of the positive demographic trends is met with large scale risks in the form of a dynamic and ever-changing macroeconomic environment within the region. To ensure the success, profitability and longevity of their commercial real estate developments, active real estate developers and in pursuit of commercial real estate development in sub-Saharan Africa need to approach the opportunities in a cautious and informed manner. The purpose of the study is to develop a framework which will identify a common set of macroeconomic factors and associated variables in order to assist South African real estate developers in the identification, mitigation and management of macroeconomic risks when evaluating commercial real estate in sub- Saharan Africa. A frame of reference was developed on the PESTEL Analysis in order to identify factors within the macroeconomic environment, following which a literature-driven framework was developed after an extensive literature review process, which identified macroeconomic risk variables associated with each of the factors identified. The literature-driven framework was then tested through a series of semi-structured interviews, which comprised five suitably qualified and experienced respondents who are real estate developers currently active in pursuit of commercial real estate development in sub-Saharan Africa and are currently employed by or own a real estate development organisation. Following the data analysis of the respondent interviews, a proposed framework was developed which detailed the macroeconomic factors and associated variables to be considered when evaluating commercial real estate development in sub-Saharan Africa, by providing a ranked scale of relevance for the variables associated with the respective macroeconomic risk factors identified. The development of the proposed framework is intended to assist South African real estate developers in the identification, mitigation and management of macroeconomic risks when evaluating the development of commercial real estate in sub-Saharan Africa.
- Full Text:
- Date Issued: 2019
Blockchain potential and disruptors for South Africa towards 2030
- Authors: Muntean, George
- Date: 2019
- Subjects: Electronic funds transfers -- Security measures , Blockchains (Databases) Finance -- Technological innovations Technological innovations -- Economic aspects -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/41603 , vital:36544
- Description: Blockchain (also called distributed ledger technology), the technology that underpins cryptocurrencies, is resulting in a new era of openness, decentralisation and global inclusion (World Economic Forum, 2017). Blockchain technology is set to complement another emerging field or group of technologies which are collectively defined as the Fourth Industrial Revolution. This revolution is characterised by a “range of new technologies that are blending the physical, digital and biological worlds, impacting all disciplines, economies and industries, and even challenging ideas about what it means to be human” (World Economic Forum, 2017). Certain features of Blockchain technology namely; decentralisation, implied anonymity, transparency and immutability presents people with a technology that may well transform business models and indeed entire industries in the world and in South Africa. Some of these industries are explored further in this research, delving into ideas of how Blockchains may add value to them. This research effort approaches Blockchain technology from a future studies perspective, and assesses whether South Africa is ready to embrace the technology. The research also explores what South African stakeholders can do to be better prepared for expected disruptors and opportunities that the technology will bring. South Africa is seen as a developing nation in the global context and can well benefit from strategic use of emerging technologies such as Blockchain. This research effort will implement Inayatullah’s (2008) six pillars methodology, incorporating the various tools and methodologies within each pillar, in an effort to describe and present possible future scenarios for Blockchains in South Africa. This insight will be used to provide well thought out strategic recommendations for South Africa to prepare for adoption of Blockchain technologies, which could ultimately provide a competitive advantage for the country in the global marketplace.
- Full Text:
- Date Issued: 2019
Fintech and the financial services industry in South Africa
- Authors: Crouse, Johann Jacques
- Date: 2019
- Subjects: Banks and banking -- Data processing , Banks and banking -- Technological innovations , Financial services industry -- Information technology , Banks and banking
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/38046 , vital:34311
- Description: A preliminary literature review indicated that little to no research exists on the Fintech phenomena in the South African context. The purpose of this study is to gain the perceptions of South African bankers on the Fintech phenomena and to develop a deeper understanding of the Fintech phenomena in the South African context. An empirical exploratory qualitative approach was employed and an interpretivism research paradigm was utilised. A detailed literature review was conducted into the Fintech phenomena as well as the financial services sector in South Africa. The use of purposive sampling was initiated, and the sample of the study consisted of five individuals who work for the largest South African banks. The data was gathered through in-depth structured interviews which consisted of ten predetermined research questions. Rich data was obtained which was then analysed through the use of content analysis and coding. This enabled the transcription of data and the extraction of codes which assisted in obtaining findings that answered the research question. Authenticity, rigor, trustworthiness and credibility criteria was applied from the onset and throughout the research study. The themes that emerged from the data analysis process were navigated so that findings could be reached by comparing the themes to previous literature. In conclusion, six themes emerged from the data analysis, namely; collaboration can create new markets and create market share, investing in Fintech to overcome legacy infrastructure by going digital, Fintech companies are more customer focused, balance regulation between protecting the industry and creating an innovative environment competition in future will be fiercer, competition is good for the performance of the financial services industry and the Fintech phenomena is positive for the banking industry. Certain findings and conclusions were drawn; regulations in South Africa do allow for innovation, regulation is not biased towards banks, banks innovate and collaborate through Fintech, Fintech is positive for the banking industry, South African banks are investing in preparation for Fintech, South African banks have limited budgets, there is no significant loss of market share for banks due to Fintech companies, market share can be gained by banks partnering with Fintech companies and the future of the financial services industry in South Africa.
- Full Text:
- Date Issued: 2019
Job embeddedness and employee retention in higher education
- Authors: Esterhuizen, Christa
- Date: 2019
- Subjects: Employee retention -- South Africa , Organizational behavior -- South Africa Work -- Psychological aspects Employee morale -- South Africa Universities and colleges -- Employees
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/39852 , vital:35483
- Description: The only sustainable competitive advantage for organisations worldwide, including higher education institutions, is their human resources. Therefore, to acquire and maintain a sustainable competitive advantage, the ability to effectively retain knowledge employees has become high-priority. The job embeddedness model presents an alternative approach to the traditional constructs of job satisfaction, organisational commitment and job involvement, for understanding the retention concept. The aim of the research was to determine the interaction effect of job embeddedness on retention, which could be used to intensify the attachment of academic staff in a higher education institution and to dissuade turnover cognitions. An empirical study consisting of a web-based questionnaire was conducted amongst 100 academic staff members across all campuses of Nelson Mandela University. The purpose of the survey was to measure job embeddedness, retention, and the relationship between job embeddedness and retention. The results indicated that organisational embeddedness, rather than community embeddedness, influenced the intention to leave. Employees that had a positive experience with the organisation in terms of fit, links and sacrifice, were less likely to leave the organisation. It is recommended that job embeddedness should form the basis for the development of an effective integrated human resource management retention strategy to attract, retain, motivate and develop employees, to improve organisational performance and achieve organisational goals and objectives. The implication is that recruitment and selection should be done carefully to create a fit between the employee and the organisation. Talent should be fully used in an environment that fosters autonomy and teamwork should be crafted and encouraged.
- Full Text:
- Date Issued: 2019
Management of business vision and mission in the rapidly changing macro-economic environment
- Authors: Maria Mahwehwe
- Date: 2019
- Subjects: Business enterprises -- Vision and mission
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/44526 , vital:38133
- Description: The primary objective of the study is to gain an understanding of how organisations across different industries in Nelson Mandela Metropolitan area manage the effects of the everchanging macro-economic environment to maintain focus on the original vision. The study aims to create a framework that will assist managers in the management of vision and mission to ensure attainment of shareholders’ reason for creating the business. The study seeks to achieve its aim by investigating and testing the impact of the macro-economic environment on organisational vision and mission. The study uses a quantitative research approach to collect and analyse data. Convenience sampling method is employed for obtaining the sixty-one (61) respondents at middle and top management positions who contributed to this study. A closed-ended questionnaire in a Likert scale format is used to obtain the views of the respondents. Research results are extrapolated through statistical analyses methods. The empirical results indicate that 80.33% of the respondents agreed that strategic decisions are formulated in line with the organisational vision and that there is proper linkage of the vision, mission and business strategies. However, according to the respondents, the strategies do not consider the rapid changes in the macro-economic environment or prepared for the environment’s potential effects on the business. Only about half of the respondents agreed that there is employee involvement in vision and mission formulation and implementation. The results also indicate a need for improved communication between leadership and employees through various means of communication to enhance understanding and ownership. The main limitations of the study are that only sixty-one (61) out of the many leaders in the Nelson Mandela Metropolitan area contributed to this research. Leaders in other areas may respond differently to the questions asked. The time period of the research is very limited and therefore a longer period may give different results. The main recommendations of the study are that leaders anticipate environmental changes and plan for the potential changes. The rapidly changing macro-economic environment insists on continuous vision and mission consultation. Leaders should involve employees in vision and mission formulation and implementation to enhance buy-in and adoption. To achieve understanding and focus on the vision and mission, various means of communication with all stakeholders should be utilised for different types of people to achieve a shared vision.
- Full Text:
- Date Issued: 2019
Path-dependence and economic geography: a regional economic evolutionary study towards effective LED in marginalised towns
- Authors: Phillips, Burton Richard
- Date: 2019
- Subjects: Economic geography -- South Africa -- Eastern Cape , Space in economics Regional economics Economic development -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43171 , vital:36754
- Description: Small Karoo towns in South Africa, in particular the Easter Cape province has endured marginalised recognition in the development of their local economy and its ability to adapt to social change. The latter has been intensified by shifts in agricultural production, land use, and changing state policy. These aspects are of particular interest to a semi-arid landscape. Agriculture, being the predominant trade, has been subject to various commodity market changes and the diminutive state of farms due to climate changes affecting agricultural estate for feeding and other basic purposes has increased. Parallel to the regressive reasons given, small-towns have been subject to a peculiar rise in population which exacted an increase in dependency on the region’s limited administrative capacity. Local economic development (LED) projects are, more often than not, transitory and contribute very little to the town’s sustainability. Underpinning poor development are challenges such as an inability to acquire necessary human capital as well as good public administration and a supporting private business stakeholder relationship. Literature on strategies for small-town development seldom addresses the unique circumstances interweaved with their own casual complexities. Thus, an evolutionary geography approach was proposed which considers the economy of an area as an evolutionary process that unfolds in space and time. It entails a comparative analysis of an economy’s past decisions (history) and geographical changes (spatial). Moreover, adding a significant contribution to the rationale of this study is the opportunity to explore the concept and reality of marginalisation in the former Baviaanskloof Local Municipality (BLM). The aim thereof, to ascertain whether geography (i.e., natural advantages) or histories (i.e., man-made advantages) are the main determinants for the spatial distribution of economic activity, and what place-dependent strategies are most suitable to deliver effective LED.
- Full Text:
- Date Issued: 2019
Residents’ perspective of Nelson Mandela Bay as a sustainable city
- Authors: Calitz, Martin
- Date: 2019
- Subjects: Sustainable urban development -- South Africa -- Nelson Mandela Bay Municipality , Sustainable development -- South Africa -- Nelson Mandela Bay Municipality Urban renewal -- South Africa -- Nelson Mandela Bay Municipality City planning -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/37128 , vital:34120
- Description: Currently, environmental issues have firmly entrenched itself at the centre of the world stage with regard to all spheres of development activity. This has been exemplified by the number of global and national agendas and international conferences, which are being held concerning the environment. This began with the Rio de Janeiro Earth Summit in 1992, which evolved into the current relentless environmental campaigns across the world from developed to developing nations. This was followed by the World Summit on Sustainable Development (WSSD), which was held in Johannesburg, South Africa in 2002, which defined critical targets for sustainable development, including the Millennium Development Goals (MDGs). These campaigns have become critical in response to the alarming rate at which human activities are affecting the environment. Africa is experiencing one of the fastest rates of urbanisation in the world, with sub-Saharan Africa leading the way. In 2009, there were more than 395 million Africans living in urban areas, which equates to approximately 40% of the continent’s population. The African population number is estimated to triple to more than 1.2 billion people, with an expected 60% of all Africans to reside in urban areas by 2050. The United Nations Human Settlements’ Programme identified that this rapid growth presents two major challenges. First, providing African cities with the ability to better harness their productive potential and secondly, assisting African cities with the ability to better serve the increased demands for municipal services and decent housing. The unique situation that makes Africa different from other global urban migrations is the speed this urban migration process is following. 1994 marked a significant change for politics in South Africa. It provided the new administrative South African government the opportunity to position South Africa on a path towards becoming Africa’s first recognised sustainable country. In 1994, the South African government amended the constitutional objective to align local government with focusing on securing ecological sustainable development and making use of natural resources, while promoting justifiable economic and social development. In support of this constitutional objective, the National Environmental Management Act (NEMA) No. 107 of 1998, established cooperative governance principles, institutional mechanisms and sustainable development tools needed to promote environmental sustainability
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- Date Issued: 2019
The key drivers of grain commodity prices in South Africa: a market intelligence approach
- Authors: Mbhele, Dadewabo Babongile Pearl
- Date: 2018
- Subjects: Marketing research -- South Africa , Commodity exchanges -- South Africa Grain -- Economic aspects -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22725 , vital:30068
- Description: Grain forms a staple part of the majority of the global populations’ diets and it is used a raw material for animal feed in many countries. The envisaged increase in population in years to come can be expected to increase the demand of grain globally. Grain production is expected to fulfil energy requirements since developed countries are increasingly utilising grain as an alternative energy source to reduce the negative environmental effects caused by energy derived from fossil fuels. The grain value chain in South Africa consists of grain producers, input suppliers, millers and processors, as well as traders and speculators. The majority of the grain producers in South Africa are commercial farmers who play an important role in the economy of the country. South Africa trades their grain commodities on the Johannesburg Stock Exchange where grain prices are controlled by different social, economic and political factors. This gives rise to grain commodity price volatility because of its sensitivity to market changes. This study focuses on the difficulty faced by the grain producers and stakeholders in the value chain, like traders and speculators, who are exposed to price related risks as a result of the volatility of the grain commodity. It presents the current mitigation strategies that are available to hedge against these risks. Research shows that the current mitigation strategies are not being fully utilised by the grain producers because of their lack of skills and the time to search through and make sense of the datasets on the abundance of factors that influence the grain commodities market. This study presents a market intelligence approach as a solution to the grain volatility price risk. Market intelligence is utilised to enable the prediction of grain prices and to discover the factors that are driving the market at different periods. This is achieved by utilising neural networks and relative importance statistical techniques. In this study, it was found that the impact of the different factors changes from time to time. It proposed a technique for making sense of the changes in the prices of grain commodities. A framework for the implementation of market intelligence to mitigate against price volatility risks is proposed as an output of this study. The impact of the findings of this study to the grain producers and stakeholders in the value chain is that they can have insight on which factor is driving the market at a given period. This would enable then to adjust their activities and enable increased profitability.
- Full Text:
- Date Issued: 2018
Consumers’ perception of generic drugs in South Africa
- Authors: Boltman, Tamarah
- Date: 2017
- Subjects: Consumers' preferences -- Moral and ethical aspects -- South Africa Consumer education -- South Africa , Generic drugs -- Moral and ethical aspects -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/14664 , vital:27815
- Description: Medicines play a pivotal role in the process of human development as their rational utilization can decrease morbidity and mortality as well as improve quality of life (Jamshed, Hassali, Ibrahim, Shafie, & Babar, 2010). Access to therapeutic drugs form an integral part of any successful healthcare system. The high cost of medicines, is a barrier to accessibility and improved health to the majority of the South African population (Bangalee, 2015). In developing countries with limited healthcare budgets, such as South Africa, generic drugs (medicines) can be a cost-saving treatment alternative, resulting in medical expenditure being reduced and access to scarce resources increased (Van der Westhuizen, Burger, Lubbe, Serfontein, 2010). There is very little knowledge on perception and attitude of South African citizens with regard to use of generic drugs (Bangalee, 2015). Consumer perception can have a large impact on the choice of medicines or drugs chosen. The study intended to find out what the current consumer beliefs, attitudes, behaviours and knowledge of generic drugs are. There was also intent to establish if lack of awareness or misconception about generic drugs influence consumer choice. The study consists of a literature review of the definition of generic drugs and original or branded drugs, their influence in the public and private health sector, factors that influence consumer behaviour, brand effect, brand trust, brand loyalty, and most importantly the South Africa acceptance of generic drugs. Primary data was collected, reported and analysed through the use of a questionnaire to determine the current consumers’ belief, attitude, behaviour and knowledge of generic drugs. The study results reveal that scepticism does exists, yet there was clear acceptance, but still lack of confidence in generic drugs. Consumer education and information is the key to increased generic drug acceptance.
- Full Text:
- Date Issued: 2017
Motives behind the implementation of renewable energy sources in South African businesses
- Authors: Smith, Brendon Michael
- Date: 2017
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/7667 , vital:21283
- Description: There are numerous advantages and disadvantages for companies to implement renewable energy in South Africa. The motives (drivers or challenges) behind the decision to implement renewable energy resources or not is what this research will be addressing. Economic and environmental motives were the major motives behind implementing renewable energy sources in literature. The main objective for this research was to identify and describe the motives and challenges of implementing renewable energy sources in SA businesses, aligning these with sustainability pillars. The data collection method that was used in this research was documentation analysis and questionnaires. The companies that were chosen for this research were sampled from Kwa-Zulu Natal. Results showed that economic motives were the main decisions for companies implementing renewable energy or not, although there were also significant environmental and social motives that businesses need to consider. This research has provided an understanding of the motives that can have a positive or negative impact on companies who want to install renewable energy for their business.
- Full Text:
- Date Issued: 2017
NMMU business school alumni satisfaction factors with the MBA program
- Authors: Bosman, Jeremy Maurice
- Date: 2017
- Subjects: Business schools -- South Africa -- Port Elizabeth Master of business administration degree , Students -- South Africa -- Port Elizabeth Consumer satisfaction -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/14686 , vital:27822
- Description: In a fast-paced dynamic world, the key to success lies in the ability to accept change and to rapidly respond to demands placed by ever increasing competitive environments. In business, the impact of products and services in meeting or exceeding customer’s expectations in such environments is measured by customer satisfaction and the importance thereof cannot be downplayed, thus providing management with a metric that guides and augments change. Subsequently, these dynamic competitive forces are pushing sectors such as Higher Education into the realm of service industries, where stakeholders such as students and alumni are viewed as customers. Correspondingly, measuring their satisfaction has become important as this provides strategic insight, whilst enhancing academic programmes and the student experience. The purpose of this research study was to identify the factors that determined satisfaction with the MBA programme as viewed by students and the alumni of the Nelson Mandela Metropolitan University Business School. Furthermore, it advanced the field of stakeholder theory by identifying alumni as a key stakeholder in business schools. Consequently, the research was exploratory and consisted of quantitative and literature components where hypotheses were developed and relationships between factors analysed, in addition to the literature reviewed. The literature introduced key concepts to this study, such as alumni as stakeholder, alumni satisfaction, satisfaction with the MBA programme, measuring alumni satisfaction, MBA alumni networks and alumni communication. The factors that determined alumni satisfaction were identified by means of a statistical analysis of the data collected by the research instruments. Correspondingly, the findings indicate various factors determine satisfaction with the independent variables highlighted in this study, which are the Facilities, the MBA Programme, the Social Experience, the NMMU Business School Alumni Chapter, the NMMU Business School brand and Communication. Furthermore, it was established that there is a significant link between Social Experience, the NMMU Business School Alumni Chapter, the NMMU Business School Brand, Communication and Alumni Satisfaction.As services industries such as Higher Educational Institutions get exposed to competitive pressure, customer satisfaction comes to the fore and there are certain factors that need to be addressed to enhance satisfaction. Subsequently, this study highlights this pressure and satisfaction levels can certainly be improved by the institution across all the independent variables identified, especially in areas such as the NMMU Business School Alumni Chapter and Communication. Consequently, the NMMU Business School, for the first time have metrics to identify the factors that determine satisfaction with the MBA programme as viewed by their alumni and resultantly can strategically benefit by taking the views of their most important stakeholder into account.
- Full Text:
- Date Issued: 2017
Strategies for advancing women into executive management positions
- Authors: Dlamini, Patricia Dollane
- Date: 2017
- Subjects: Women executives -- South Africa Success in business -- South Africa , Sex role in the work environment -- South Africa Management -- Social aspects -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/15005 , vital:28112
- Description: Problem: In South Africa, women have not always had opportunities in society or the workplace due to historical discriminatory political and socio-economic policies and practices, including apartheid (United Nations Economic Commission for Africa, 2011). Gender disparity at the top echelons of organisations is still prevalent, and the South African business landscape is not different despite progressive legislation promulgated in the late 90s when the democratic government took over. Aim of the study: The aim was to identify challenges faced by women when attempting to advance into executive positions and strategies that could assist them in this respect. Method: A literature study was conducted to establish what work had already been done in the field of gender studies and advancement of women in the corporate world. For the empirical study an interpretivist paradigm with a qualitative research approach was adopted. Interviews were conducted with ten women who were members of the Port Elizabeth branch of the Businesswomen's Association of South Africa (BWASA) and who were categorised as hopeful, emerging or already in executive positions. They were asked about the challenges they were facing or had experienced and the strategies that assisted or could assist them in advancing to an executive position. They were also asked to provide critical incidents with the view of enriching the data and gaining a deeper understanding of the phenomenon. Results: Gender-insensitive organisational policies, an unsupportive organisational culture and unknown barriers in selection emerged as key challenges experienced by the participants. Facilitative strategies that emerged included a supportive corporate culture, family support, an enabling supervisor and affiliation to professional bodies. Conclusion: Whilst a large pool of work has been done on the advancement of women, gender equality in corporate South Africa remained a challenge. This challenge should be addressed from a corporate, personal and professional perspective. Recommendations: An integrated organisational approach to this phenomenon is required which should include appropriate company policies, a supportive organisational culture and enabling supervisors. In addition, women should garner the support that their families provide and they could greatly benefit from affiliating to professional bodies.
- Full Text:
- Date Issued: 2017
The use of competitive intelligence in the sustainability of SMMEs in the Buffalo City Metropolitan Municipality (BCMM)
- Authors: Fakir, Kiran
- Date: 2017
- Subjects: Business intelligence -- South Africa -- East London Business enterprises -- South Africa -- East London , Small business -- South Africa -- East London
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/15182 , vital:28176
- Description: The Buffalo City Metropolitan Municipality (BCMM), situated in the second largest province in South Africa, the Eastern Cape, is an unfortunate victim of low economic development and high unemployment. The South African Government, through the Department of Trade and Industry, identified the need for SMMEs to address these issues with the inception of the White Paper on National Strategy for the Development and Promotion of Small Business in South Africa over 20 years ago. SMMEs in South Africa are noted to have a failure rate of around 70% which does not bode well for the efforts to improve economic development and reduce unemployment through SMMEs. This research sets out to determine the significance of variables such as human resources, financial resources, information systems, government assistance and competitive intelligence on the sustainability of SMMEs. The researcher examined the literature relating to the challenges and issues faced by SMMEs with particular emphasis on the use of competitive intelligence as a tool to assist in sustainability. The literature review was followed by an analysis and interpretation of a qualitative study of SMMEs within the BCMM. Through an analysis of the results it was possible to determine the nature of the relationships between the independent variables and sustainability. Finally, the researcher was able to make recommendations based on the research.
- Full Text:
- Date Issued: 2017
An investigation of servant leadership within Rhodes University sports clubs
- Authors: Stiebel, Jessica Lee
- Date: 2016
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:872 , http://hdl.handle.net/10962/d1021317
- Description: This research investigates the level of servant leadership within Rhodes University sport clubs. The goals of this research are to assess the perception the club members have of their chairperson and to key identify areas of development. The sport clubs at Rhodes University are partially run by chairpersons who are voted into the position by his or her peers of a sports club. The chairpersons work alongside Rhodes University employees who are a part of the Sports Administration team to oversee the running, scheduling and finances of the club. The sports clubs are representative of Rhodes University and it is the chairperson’s responsibility to ensure the club is lead and run effectively. Robert Greenleaf coined the term servant leader in the 1970s (Greenleaf, 1997). The servant leader is a leader who is driven by his or her followers, as leadership involves a leader serving his or her followers first and foremost (Greenleaf, 1977). The leader takes on a role that is supportive and contributes to their personal as well as their professional achievements (Smith, Montagno and Kuzmenko, 2004). A questionnaire consisting of 27 questions was drafted, of which were four demographic questions. A 5-point Likert Scale was used in order for the participants to respond to the questions. The questionnaire was drawn from a number of questionnaires available in literature on leadership and adapted to suit Rhodes University sports clubs. The questionnaire was distributed personally by the researcher, as well as through an online questionnaire. There were a total of 153 candidates who participated in the study. Descriptive statistics were used to analyse the data. The majority of the respondents had the perceptions that their chairperson displayed characteristics of a servant leader. Majority of the participants were in agreement of the questions asked in the questionnaire, which focused on many servant leadership qualities. The results will be handed over to the Head of Sports Administration in order for them to get an idea of their leaders’ characteristics and areas where they can improve upon.
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- Date Issued: 2016
Critical success factors of information security projects
- Authors: Tshabalala, Obediant
- Date: 2016
- Subjects: Management information systems Business enterprises -- Computer networks -- Security measures Information technology projects -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/10397 , vital:26746
- Description: The research shows the critical success factors when implementing information security projects. Many Information security projects in the past have not been successful because these factors were not identified and emphasised effectively. By identifying these factors the research basically presents a model by which information security projects can be executed with guaranteed success. The factors identified during the study cover the following streams: top management commitment as a factor of success; accountability as a factor of success; responsibility as a factor of success; awareness as a factor of success and an information security policy as a factor of success. For the empirical study, a physical questionnaire was administrated to a pool of experts in project management and information security. The study consisted of 60 participants who were verified to have minimum requirements core for questionnaire completion. The questionnaire requested for biological information of the participants and their perceived relations (based on their experience) between project success versus accountability, information security project success versus responsibilities, information security project success versus training & awareness, information security project success versus top management commitment and information security project success versus information security policy. The participants’ responses were structured according to a Likert-type scale. Participants had to indicate the extent to which they agreed with each of the statements in the questionnaire. The responses obtained from the survey were presented and analysed. The researcher observed in this study that information security projects are so specific that critical success factors need to be emphasised from project inception. With the identified critical success factors, the researcher recommends that a project methodology be structured to include these factors so that there is a standard in running information security projects successfully. The researcher also identified that amongst the critical success factors identified, there are some that need to be emphasised more than the others due to their level of importance in such projects.
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- Date Issued: 2016
Investigating the high level of consumer indebtedness in the South African retail market
- Authors: Kgomo, Stephen Phuti
- Date: 2016
- Subjects: Consumer credit -- South Africa , Debt -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/8450 , vital:26360
- Description: This study was aimed at investigating the high level of consumer indebtedness in the South African retail market more specifically factors that contribute to consumer indebtedness. Recommendations on how to control the level of consumer indebtedness are also presented. Consumer indebtedness is a problem in many countries around the world and as witnessed during the 2008 global financial crisis, its impact can be disastrous. Not only does it create problems for the families but also for a country and even to the extent of the whole world. The literature conducted did not reveal a study undertaken to investigate factors that impact consumer indebtedness. Eight factors were identified and explored further in this study. Results were analysed in chapter three and outcomes presented in chapter four. The method used in conducting this study is the quantitative method. A questionnaire was developed based on the literature review conducted. The questionnaire was a five point Likert scale and was distributed to the respondents in the southern area of Tshwane Municipal district. In view of a manageable number of responses, results were analysed using an excel spreadsheet. Results were verified by an independent expert. From the eight factors that are identified, one (easy access to credit) was found to impact the high level of consumer indebtedness. Although there are other weaknesses, easy access to credit is found to be the main contributor. Recommendations on the findings are presented in chapter five of this study.
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- Date Issued: 2016
Variables affecting family employee remuneration in South African family businesses
- Authors: Pitsiladi, Lesvokli N
- Date: 2016
- Subjects: Family-owned business enterprises -- South Africa , Human capital -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/3449 , vital:20431
- Description: The purpose of this multi-case study research was to determine variables that affect The Perceived Success of Fair Family Employee Compensation in South African family businesses. Five propositions: Human Capital, Outside Advice, Succession Planning, Fairness and Family Harmony were tested and as a result, Human Capital, Fairness and Family Harmony were deduced to have a positive influence, while Outside Advice and Succession Planning had a non-significant influence. The present research effort begun with an in-depth literature review on family business and the variables: Human Capital, Outside Advice, Succession Planning, Fairness, Family Harmony and Fair Family Employee Compensation, followed by a qualitative explanatory multi-case study research design using embedded units of analysis and provided a valuable insight into compensation issues regarding family businesses in South Africa. Replication logic was used to generalise the results and it was recommended that the preliminary theory regarding Outside Advice and Succession Planning be revised and tested with another set of cases, while the results indicated that Human Capital, Fairness and Family Harmony could be generalised to the broader theory.
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- Date Issued: 2016
Incorporating socio-economic development initiatives for community development as part of wind farm management in Cookhouse
- Authors: Zambonini, Scott John
- Date: 2015
- Subjects: Economic development Wind power -- Economic aspects -- South Africa -- Eastern Cape , Wind power plants -- Environmental aspects -- South Africa -- Eastern Cape Strategic planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50044 , vital:41995
- Description: The purpose of this case study research was to develop a model for management of the Cookhouse Wind Farm incorporating relevant socio-economic development initiatives for community development in the Cookhouse area. As a result of the REIPPPP’s socio-economic development requirements and the multiple project overlaps of the 50km radius for the beneficiaries of wind farms, management of the Cookhouse Wind Farm face the problem of using the funding to benefit the communities in a sustainable manner. The research started with a structured literature review, followed by a qualitative case study research design using embedded units of analysis and provided a useful insight into socio-economic development in the South African wind power industry. The outcome of the study was in the form of a sustainable socio-economic development model for Cookhouse wind farm management, which highlighted the following four key focus areas: Education, Welfare, Infrastructure and Health. The study concluded with practical recommendations for relevant and sustainable socioeconomic development projects under the four key focus areas. Since the completion of the study two additional renewable energy projects have been approved (Nxuba and Golden Valley) in the same area as Cookhouse which serve to further strengthen the studies purpose.
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- Date Issued: 2015