Intra-and inter-group perceptions of Chinese and Tanzanian employees in intercultural cooperation
- Mayer, Claude-Hélène, Boness, Christian M, Louw, Lynette, Louw, Mattheus J
- Authors: Mayer, Claude-Hélène , Boness, Christian M , Louw, Lynette , Louw, Mattheus J
- Date: 2016
- Language: English
- Type: article , text
- Identifier: http://hdl.handle.net/10962/61111 , vital:27976 , http://www.up.ac.za/media/shared/643/ZP_Files/2016/Papers/hrl18_full.zp97856.pdf , ISBN 9780620717977
- Description: The cooperation between Chinese and Tanzanian employees and organisations has a very long tradition in Tanzanian history. The purpose of this paper is to explore and understand how Chinese and Tanzanian employees see themselves and “the other” while cooperating. This research presents a study of a single case, conducted in a selected Chinese organisation in Tanzania. It uses a hermeneutical research paradigm. Data was collected using semi-structured interviews and observation and analysed through content analysis, following Terre Blanche’s model. Findings demonstrate and explain the perspectives which Chinese and Tanzanian employees hold mutually with regard to the group image of self and other within the organisation, as well as perceptions of self and other in terms of organisational, environmental and cultural contexts. Since this is a qualitative single organisational case study, the findings are limited to this single organisation and are not generalisable. Conclusions drawn from the new research insights are provided and recommendations are given in terms of how Chinese and Tanzanian perceptions present themselves and how organisations could work with self-image and counter images to improve intercultural cooperation.
- Full Text:
- Date Issued: 2016
- Authors: Mayer, Claude-Hélène , Boness, Christian M , Louw, Lynette , Louw, Mattheus J
- Date: 2016
- Language: English
- Type: article , text
- Identifier: http://hdl.handle.net/10962/61111 , vital:27976 , http://www.up.ac.za/media/shared/643/ZP_Files/2016/Papers/hrl18_full.zp97856.pdf , ISBN 9780620717977
- Description: The cooperation between Chinese and Tanzanian employees and organisations has a very long tradition in Tanzanian history. The purpose of this paper is to explore and understand how Chinese and Tanzanian employees see themselves and “the other” while cooperating. This research presents a study of a single case, conducted in a selected Chinese organisation in Tanzania. It uses a hermeneutical research paradigm. Data was collected using semi-structured interviews and observation and analysed through content analysis, following Terre Blanche’s model. Findings demonstrate and explain the perspectives which Chinese and Tanzanian employees hold mutually with regard to the group image of self and other within the organisation, as well as perceptions of self and other in terms of organisational, environmental and cultural contexts. Since this is a qualitative single organisational case study, the findings are limited to this single organisation and are not generalisable. Conclusions drawn from the new research insights are provided and recommendations are given in terms of how Chinese and Tanzanian perceptions present themselves and how organisations could work with self-image and counter images to improve intercultural cooperation.
- Full Text:
- Date Issued: 2016
Exploring relationship between value-and life-orientation and job satisfaction:
- Louw, Lynette, Mayer, Claude-Hélène, Baxter, Jeremy
- Authors: Louw, Lynette , Mayer, Claude-Hélène , Baxter, Jeremy
- Date: 2012
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/142782 , vital:38116 , DOI: 10.4102/ac.v12i1.131
- Description: The purpose of this article is to investigate the relationship between value- and life-orientation and job satisfaction, as well as determining the influence of gender, age and cultural group within the selected South African organisational context.
- Full Text:
- Date Issued: 2012
- Authors: Louw, Lynette , Mayer, Claude-Hélène , Baxter, Jeremy
- Date: 2012
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/142782 , vital:38116 , DOI: 10.4102/ac.v12i1.131
- Description: The purpose of this article is to investigate the relationship between value- and life-orientation and job satisfaction, as well as determining the influence of gender, age and cultural group within the selected South African organisational context.
- Full Text:
- Date Issued: 2012
Managing conflict across cultures, values and identities: a case study in the South African automotive industry
- Authors: Mayer, Claude-Hélène
- Date: 2008
- Subjects: Conflict management -- South Africa Automobile industry and trade -- South Africa Automobile industry workers -- South Africa Communication in management -- South Africa Intercultural communication -- South Africa Culture conflict -- South Africa Diversity in the workplace -- South Africa
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:1174 , http://hdl.handle.net/10962/d1002790
- Description: Over the past fifty years, interest in the field of conflict management and peacekeeping has developed worldwide. During the same time, the potential for trans-ultural) conflict has escalated. This can mainly be attributed to the trend towards globalisation, as well as the growing complexity of societies increasingly experiencing more intercultural encounters or cultural transition situations and work-related or organisational conflicts. Cultural transition situations occur in the South African international automotive industry where the emergence of international co-operation, such as joint ventures (driven by globalisation) and new diversity management trends, have changed the way business is conducted. Due to these changes, employees of diverse origins with different cultures, values and identities work together, experiencing work-related conflicts. The purpose of this study was to assess managerial perspectives on conflict, identity and values, as well as on how (trans-cultural) conflict is managed in a selected international organisation in the South African automotive industry. The contribution of this study is twofold, namely to increase the understanding of the complexities of conflict in organisations; and to provide recommendations for conflict resolution strategies to manage (trans-cultural) conflict constructively by considering the values and identity aspects of those individuals involved. This study comprises a single explanatory case study which made use of qualitative data collection and analysis to investigate managerial perspectives on conflict, identity and values, as well as the management thereof, in the selected international organisation in the South African automotive context. Based on the main findings from this case study, it could be concluded that managers with diverse backgrounds experience work-related conflicts which are related to value and identity concepts in the selected organisation. The conflicts experienced fell into the categories of Communication and Treatment, Position and Competition, Organisation and Race and Gender.An overview of the occurrence frequency of value statements revealed that equality, communication and respect were the most commonly indicated values in conflicts. These value concepts include sub-concepts such as: · for equality: race, gender and human equality; · for communication: open, personal, free, decent, calm and proactive communication; and · for respect: mutual respect for self and others. With regard to value concepts and according to value domains of Schwartz (1994) and Schwartz and Bilsky (1987), the value dimensions of selftranscendence comprised the highest number of value statements. This dimension included the value domains of universalism and benevolence. Conflict in the data material was interlinked with identity. The extracts, based on the key words of the identity factors, demonstrated that the identity factors were related to either a weakening or strengthening effect on identities. Social and identity multiplicity in managers provides creativity spaces and flexibility in cases of strong identity patterns. Particularly with weak identities, the existence of conflict potentials could lead to complex conflicts and challenges in conflict management. Communication was most often mentioned as important to successful conflict resolution management and included examples such as round-table talks, smooth communication, face-to-face communication and room meetings. Communication was followed in frequency by strategies of internal intervention, which included the use of the formal structure of the organisation to resolve conflicts.
- Full Text:
- Date Issued: 2008
- Authors: Mayer, Claude-Hélène
- Date: 2008
- Subjects: Conflict management -- South Africa Automobile industry and trade -- South Africa Automobile industry workers -- South Africa Communication in management -- South Africa Intercultural communication -- South Africa Culture conflict -- South Africa Diversity in the workplace -- South Africa
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:1174 , http://hdl.handle.net/10962/d1002790
- Description: Over the past fifty years, interest in the field of conflict management and peacekeeping has developed worldwide. During the same time, the potential for trans-ultural) conflict has escalated. This can mainly be attributed to the trend towards globalisation, as well as the growing complexity of societies increasingly experiencing more intercultural encounters or cultural transition situations and work-related or organisational conflicts. Cultural transition situations occur in the South African international automotive industry where the emergence of international co-operation, such as joint ventures (driven by globalisation) and new diversity management trends, have changed the way business is conducted. Due to these changes, employees of diverse origins with different cultures, values and identities work together, experiencing work-related conflicts. The purpose of this study was to assess managerial perspectives on conflict, identity and values, as well as on how (trans-cultural) conflict is managed in a selected international organisation in the South African automotive industry. The contribution of this study is twofold, namely to increase the understanding of the complexities of conflict in organisations; and to provide recommendations for conflict resolution strategies to manage (trans-cultural) conflict constructively by considering the values and identity aspects of those individuals involved. This study comprises a single explanatory case study which made use of qualitative data collection and analysis to investigate managerial perspectives on conflict, identity and values, as well as the management thereof, in the selected international organisation in the South African automotive context. Based on the main findings from this case study, it could be concluded that managers with diverse backgrounds experience work-related conflicts which are related to value and identity concepts in the selected organisation. The conflicts experienced fell into the categories of Communication and Treatment, Position and Competition, Organisation and Race and Gender.An overview of the occurrence frequency of value statements revealed that equality, communication and respect were the most commonly indicated values in conflicts. These value concepts include sub-concepts such as: · for equality: race, gender and human equality; · for communication: open, personal, free, decent, calm and proactive communication; and · for respect: mutual respect for self and others. With regard to value concepts and according to value domains of Schwartz (1994) and Schwartz and Bilsky (1987), the value dimensions of selftranscendence comprised the highest number of value statements. This dimension included the value domains of universalism and benevolence. Conflict in the data material was interlinked with identity. The extracts, based on the key words of the identity factors, demonstrated that the identity factors were related to either a weakening or strengthening effect on identities. Social and identity multiplicity in managers provides creativity spaces and flexibility in cases of strong identity patterns. Particularly with weak identities, the existence of conflict potentials could lead to complex conflicts and challenges in conflict management. Communication was most often mentioned as important to successful conflict resolution management and included examples such as round-table talks, smooth communication, face-to-face communication and room meetings. Communication was followed in frequency by strategies of internal intervention, which included the use of the formal structure of the organisation to resolve conflicts.
- Full Text:
- Date Issued: 2008
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