Multilingualism, innovation, and productivity: an examination of the impact of multilingualism in the workplace, with reference to the BRICS countries
- Authors: Leyne, Breda
- Date: 2020
- Subjects: Multilingualism -- BRIC countries , Bilingual communication in organizations , Second language acquisition , Language in the workplace , Diversity in the workplace , Communication in organizations , Intercultural communication , Labor productivity , Organizational behavior , Technological innovations , BRICS countries
- Language: English
- Type: text , Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10962/148149 , vital:38714
- Description: This study examined whether the choice of language in the workplace affects personal and workplace productivity. The study has focussed on those working in countries which come under the BRICS grouping, Brazil, Russia, India and China and South Africa, as this provided a rich comparison of historical, economic and linguistic contexts. The research undertaken sought to explore the impact of prevailing language usage amongst employees of multi-national companies operating within the BRICS countries. With the assumption that these workforces will include multilingual individuals, the study set out to ascertain whether multilingualism has been recognised as a factor that might impact upon personal productivity or progress, either in a positive or negative fashion. The study set out to consider how language use may affect economic behaviour, firstly on a personal level and then to extrapolate this more widely into organisational productivity and innovation. This was set against background research into; theoretical perspectives on the acquisition of additional language, perceived benefits of bilingualism for individuals, studies of the management of language use with multinational corporations and relationships between language and economics. The conclusion reached is that multilingualism could have a beneficial impact on wider workforce productivity, and that it is not just a ‘language problem’ as it often seems to be treated. The final conclusion is that this may be something that should be more carefully considered by organisations in an increasingly global workplace. The researcher considers that multilingualism could be better employed as a workplace productivity metric, in a way that arguably it is not at present.
- Full Text:
- Date Issued: 2020
- Authors: Leyne, Breda
- Date: 2020
- Subjects: Multilingualism -- BRIC countries , Bilingual communication in organizations , Second language acquisition , Language in the workplace , Diversity in the workplace , Communication in organizations , Intercultural communication , Labor productivity , Organizational behavior , Technological innovations , BRICS countries
- Language: English
- Type: text , Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10962/148149 , vital:38714
- Description: This study examined whether the choice of language in the workplace affects personal and workplace productivity. The study has focussed on those working in countries which come under the BRICS grouping, Brazil, Russia, India and China and South Africa, as this provided a rich comparison of historical, economic and linguistic contexts. The research undertaken sought to explore the impact of prevailing language usage amongst employees of multi-national companies operating within the BRICS countries. With the assumption that these workforces will include multilingual individuals, the study set out to ascertain whether multilingualism has been recognised as a factor that might impact upon personal productivity or progress, either in a positive or negative fashion. The study set out to consider how language use may affect economic behaviour, firstly on a personal level and then to extrapolate this more widely into organisational productivity and innovation. This was set against background research into; theoretical perspectives on the acquisition of additional language, perceived benefits of bilingualism for individuals, studies of the management of language use with multinational corporations and relationships between language and economics. The conclusion reached is that multilingualism could have a beneficial impact on wider workforce productivity, and that it is not just a ‘language problem’ as it often seems to be treated. The final conclusion is that this may be something that should be more carefully considered by organisations in an increasingly global workplace. The researcher considers that multilingualism could be better employed as a workplace productivity metric, in a way that arguably it is not at present.
- Full Text:
- Date Issued: 2020
A multi-stakeholder approach to productivity improvement in the South African construction industry
- Authors: Adebowale, Oluseyi Julius
- Date: 2018
- Subjects: Labor productivity , Construction industry -- Labor productivity Construction industry -- South Africa Construction industry -- Management
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10948/19597 , vital:28902
- Description: As poor productivity in construction continues to constitute a setback to projects’ success in different countries of the world, the situation in South African construction is no exception. Poor productivity on construction projects and its detrimental impact on project objectives have continually resonated for decades. As a result, several strategies, interventions, and measures that aimed at improving productivity in the construction sector have been proposed. Nevertheless, the phenomenon importunately creates a major challenge on construction projects, and by extension, the construction industry especially in developing countries. Even when construction management literature acknowledged the commonalities in productivity influences, the practice of addressing construction productivity influences as separate entities has gained much relevance over the years. Taking into perspective, the multidisciplinary and complexity inherent in construction, a systemic approach to addressing construction productivity influences is fast becoming essential. This study addressed productivity-influencing factors by considering factors that are related to rework, shortage of construction resources, constructability, political, socio-economic, working environment, welfare conditions, disputes, planning and training. Consequently, the interdependencies of the most significant productivity-influencing factors in South African construction was developed in the form of a qualitative model. The study adopts the underlying assumptions of the quantitative approach, but also accepts some qualitative data. With regards to the subject of enquiry, the paradigm of the research is positivism which consists of realists’ ontological prescriptions and objectivists’ epistemological prescriptions. Site engineers, site managers, and site supervisors working for cidb registered contractors in four South African provinces constitute the sample stratum. Statistical Package for the Social Sciences (SPSS) version 24 was used to analyse the data gathered from these project participants; both descriptive and inferential statistics were used. Descriptive statistics was used to summarise and describe the data obtained, while inferential statistics in the form of analysis of variance, T-test, and Tukey post hoc test were adopted. The study reported the most significant factors which negatively influence productivity on South African construction projects as inadequate workers’ skills, defective workmanship, the practice of awarding contracts to lowest bidders, political activities resulting in industrial action, inadequate contractors’ experience in project planning, payment delays by contractors, and corruption. Furthermore, it was found that contractors largely share similar perceptions regarding the factors that constrain productivity growth in South African construction. The approximate level of labour, material, and plant productivity on South African construction projects is 50.4%, 72.9%, and 62.0% respectively, while the approximate multifactor productivity was estimated as 61.8%. The study concluded that productivity has a considerable relationship with time and cost and a less potent relationship with quality. Based on the research findings, contractors’, consultants’, clients’ and government qualitative intervention models were proposed while recommendations towards improving South African construction productivity were made. The study recommended the reinvention of the apprentice training system to develop skills in construction, the involvement of stakeholders in improving workers’ skills, improved collaboration between the construction industry and higher institutions of learning regarding curricula development, adequate supervision of construction activities to mitigate the propagation of rework on construction projects, character in leadership, and integrity of project stakeholders.
- Full Text:
- Date Issued: 2018
- Authors: Adebowale, Oluseyi Julius
- Date: 2018
- Subjects: Labor productivity , Construction industry -- Labor productivity Construction industry -- South Africa Construction industry -- Management
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10948/19597 , vital:28902
- Description: As poor productivity in construction continues to constitute a setback to projects’ success in different countries of the world, the situation in South African construction is no exception. Poor productivity on construction projects and its detrimental impact on project objectives have continually resonated for decades. As a result, several strategies, interventions, and measures that aimed at improving productivity in the construction sector have been proposed. Nevertheless, the phenomenon importunately creates a major challenge on construction projects, and by extension, the construction industry especially in developing countries. Even when construction management literature acknowledged the commonalities in productivity influences, the practice of addressing construction productivity influences as separate entities has gained much relevance over the years. Taking into perspective, the multidisciplinary and complexity inherent in construction, a systemic approach to addressing construction productivity influences is fast becoming essential. This study addressed productivity-influencing factors by considering factors that are related to rework, shortage of construction resources, constructability, political, socio-economic, working environment, welfare conditions, disputes, planning and training. Consequently, the interdependencies of the most significant productivity-influencing factors in South African construction was developed in the form of a qualitative model. The study adopts the underlying assumptions of the quantitative approach, but also accepts some qualitative data. With regards to the subject of enquiry, the paradigm of the research is positivism which consists of realists’ ontological prescriptions and objectivists’ epistemological prescriptions. Site engineers, site managers, and site supervisors working for cidb registered contractors in four South African provinces constitute the sample stratum. Statistical Package for the Social Sciences (SPSS) version 24 was used to analyse the data gathered from these project participants; both descriptive and inferential statistics were used. Descriptive statistics was used to summarise and describe the data obtained, while inferential statistics in the form of analysis of variance, T-test, and Tukey post hoc test were adopted. The study reported the most significant factors which negatively influence productivity on South African construction projects as inadequate workers’ skills, defective workmanship, the practice of awarding contracts to lowest bidders, political activities resulting in industrial action, inadequate contractors’ experience in project planning, payment delays by contractors, and corruption. Furthermore, it was found that contractors largely share similar perceptions regarding the factors that constrain productivity growth in South African construction. The approximate level of labour, material, and plant productivity on South African construction projects is 50.4%, 72.9%, and 62.0% respectively, while the approximate multifactor productivity was estimated as 61.8%. The study concluded that productivity has a considerable relationship with time and cost and a less potent relationship with quality. Based on the research findings, contractors’, consultants’, clients’ and government qualitative intervention models were proposed while recommendations towards improving South African construction productivity were made. The study recommended the reinvention of the apprentice training system to develop skills in construction, the involvement of stakeholders in improving workers’ skills, improved collaboration between the construction industry and higher institutions of learning regarding curricula development, adequate supervision of construction activities to mitigate the propagation of rework on construction projects, character in leadership, and integrity of project stakeholders.
- Full Text:
- Date Issued: 2018
An analysis of regulatory mechanisms during sustained task execution in cognitive, motor and sensory tasks
- Tau, Sethunya Harriet Hlobisa
- Authors: Tau, Sethunya Harriet Hlobisa
- Date: 2013 , 2013-10-11
- Subjects: Work -- Physiological aspects , Work -- Psychological aspects , Fatigue , Attention , Mental fatigue , Human information processing , Decision making , Labor productivity , Employees -- Workload , Performance
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:5140 , http://hdl.handle.net/10962/d1006806 , Work -- Physiological aspects , Work -- Psychological aspects , Fatigue , Attention , Mental fatigue , Human information processing , Decision making , Labor productivity , Employees -- Workload , Performance
- Description: Fatigue is a state that, although researched for many years, is still not completely understood. Alongside this lack of a general understanding of fatigue is a lack of knowledge on the processes involved in the regulation of fatigue. The existing theories relating to regulation are focussed on mental effort regulation, suggesting that performance outcomes are co-ordinated by effort regulation that functions by making alterations to physiological processes and strategic adjustments at a cognitive level in response to cognitive demands and goals. Since fatigue is a multi-dimensional construct with psychological, physiological, and behavioural effects that respond to endogenous and exogenous variables, it follows then that fatigue assessment techniques ought to include multi-dimensional measures to acquire a holistic depiction of the fatigue symptom. This study aimed to assess whether or not a mechanism that regulated fatigue during sustained task execution could be identified and whether this mechanism resulted in regulation patterns that were distinct to a specific task. An additional aim of the study was on assessing whether the manner in which performance, psychophysical and subjective variables were modified over time followed a similar regulation pattern. The research design was aimed at inducing task-related fatigue twice on two different occasions in the same participants and evaluating the resultant changes in fatigue manifestation. This was done to assess the ability of participants to cope with fatigue as a result of previous experience. The research protocol included three tasks executed for an hour aimed at targeting and taxing the sensory, cognitive, motor resources, each task performed twice. 60 participants were recruited to participate in the current study, with 20 participants – 10 males and 10 females – randomly assigned to each of the three tasks. The cognitive resource task consisted of a memory recall task relying on working memory intended to evaluate the extent of reductions in memory and attention. The sensory resource task consisted of a reading task measuring visual scanning and perception designed to evaluate the extent of reduced vigilance. The motor resource task consisted of a modified Fitts’ stimulus response task targeted at monitoring the extent of movement timing disruption. Performance measures comprised of: response delay and the number of correctly identified digits during the cognitive resource task, the amount of correctly identified errors and reading speed during the sensory resource task, response time during the motor resource task, and responses to simple auditory reaction time tests (RTT) initiated at intervals during the task and then again at the end of each task. Physiological measures included ear temperature, eye blink frequency and duration, heart rate (HR), and heart rate variability (HRV). Subjective measures included the use of the Ratings of Perceived Exertion Category Ratio 10 scale (RPE CR 10) to measure cognitive exertion and the NASA-Task Load Index (NASA-TLX) to index mental workload. Eye blink frequency and duration, HR and HRV were sensitive to the type of task executed, showing differing response patterns both over the different tasks and over the two test sessions. The subjective measures indicated increasing RPE ratings over time in all tasks while the NASA-TLX indicated that each task elicited different workloads. Differing task performance responses were measured between the 1st test session and the 2nd test session during all tasks; while performance was found to improve during the 2nd test session for the motor and sensory tasks, it declined during the cognitive task. The findings of this research indicate that there was a regulatory mechanism for fatigue that altered the manner in which performance, psychophysical and subjective variables were modified over time, initiating a unique fatigue regulation pattern for each variable and each task. This regulation mechanism is understood to be a proactive and protective mechanism that functions through reducing a person’s ability to be vigilant, attentive, to exercise discernment, and to direct their level of responsiveness, essentially impacting how the body adapts to and copes with fatigue. The noted overall findings have industry implications; industries should consider accounting for the effects of this regulatory mechanism in their fatigue management interventions, specifically when designing job rotation and work/rest schedules because each cognitive task, having elicited a unique fatigue regulation pattern, ought to also have a different management program. , Microsoft� Office Word 2007 , Adobe Acrobat 9.54 Paper Capture Plug-in
- Full Text:
- Date Issued: 2013
- Authors: Tau, Sethunya Harriet Hlobisa
- Date: 2013 , 2013-10-11
- Subjects: Work -- Physiological aspects , Work -- Psychological aspects , Fatigue , Attention , Mental fatigue , Human information processing , Decision making , Labor productivity , Employees -- Workload , Performance
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:5140 , http://hdl.handle.net/10962/d1006806 , Work -- Physiological aspects , Work -- Psychological aspects , Fatigue , Attention , Mental fatigue , Human information processing , Decision making , Labor productivity , Employees -- Workload , Performance
- Description: Fatigue is a state that, although researched for many years, is still not completely understood. Alongside this lack of a general understanding of fatigue is a lack of knowledge on the processes involved in the regulation of fatigue. The existing theories relating to regulation are focussed on mental effort regulation, suggesting that performance outcomes are co-ordinated by effort regulation that functions by making alterations to physiological processes and strategic adjustments at a cognitive level in response to cognitive demands and goals. Since fatigue is a multi-dimensional construct with psychological, physiological, and behavioural effects that respond to endogenous and exogenous variables, it follows then that fatigue assessment techniques ought to include multi-dimensional measures to acquire a holistic depiction of the fatigue symptom. This study aimed to assess whether or not a mechanism that regulated fatigue during sustained task execution could be identified and whether this mechanism resulted in regulation patterns that were distinct to a specific task. An additional aim of the study was on assessing whether the manner in which performance, psychophysical and subjective variables were modified over time followed a similar regulation pattern. The research design was aimed at inducing task-related fatigue twice on two different occasions in the same participants and evaluating the resultant changes in fatigue manifestation. This was done to assess the ability of participants to cope with fatigue as a result of previous experience. The research protocol included three tasks executed for an hour aimed at targeting and taxing the sensory, cognitive, motor resources, each task performed twice. 60 participants were recruited to participate in the current study, with 20 participants – 10 males and 10 females – randomly assigned to each of the three tasks. The cognitive resource task consisted of a memory recall task relying on working memory intended to evaluate the extent of reductions in memory and attention. The sensory resource task consisted of a reading task measuring visual scanning and perception designed to evaluate the extent of reduced vigilance. The motor resource task consisted of a modified Fitts’ stimulus response task targeted at monitoring the extent of movement timing disruption. Performance measures comprised of: response delay and the number of correctly identified digits during the cognitive resource task, the amount of correctly identified errors and reading speed during the sensory resource task, response time during the motor resource task, and responses to simple auditory reaction time tests (RTT) initiated at intervals during the task and then again at the end of each task. Physiological measures included ear temperature, eye blink frequency and duration, heart rate (HR), and heart rate variability (HRV). Subjective measures included the use of the Ratings of Perceived Exertion Category Ratio 10 scale (RPE CR 10) to measure cognitive exertion and the NASA-Task Load Index (NASA-TLX) to index mental workload. Eye blink frequency and duration, HR and HRV were sensitive to the type of task executed, showing differing response patterns both over the different tasks and over the two test sessions. The subjective measures indicated increasing RPE ratings over time in all tasks while the NASA-TLX indicated that each task elicited different workloads. Differing task performance responses were measured between the 1st test session and the 2nd test session during all tasks; while performance was found to improve during the 2nd test session for the motor and sensory tasks, it declined during the cognitive task. The findings of this research indicate that there was a regulatory mechanism for fatigue that altered the manner in which performance, psychophysical and subjective variables were modified over time, initiating a unique fatigue regulation pattern for each variable and each task. This regulation mechanism is understood to be a proactive and protective mechanism that functions through reducing a person’s ability to be vigilant, attentive, to exercise discernment, and to direct their level of responsiveness, essentially impacting how the body adapts to and copes with fatigue. The noted overall findings have industry implications; industries should consider accounting for the effects of this regulatory mechanism in their fatigue management interventions, specifically when designing job rotation and work/rest schedules because each cognitive task, having elicited a unique fatigue regulation pattern, ought to also have a different management program. , Microsoft� Office Word 2007 , Adobe Acrobat 9.54 Paper Capture Plug-in
- Full Text:
- Date Issued: 2013
An empirical investigation into task aversion
- Authors: Sunshine, Megan
- Date: 2013 , 2013-07-25
- Subjects: Work aversion , Mental fatigue , Labor productivity , Employees -- Workload , Industrial hygiene
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:5138 , http://hdl.handle.net/10962/d1006085 , Work aversion , Mental fatigue , Labor productivity , Employees -- Workload , Industrial hygiene
- Description: Aversion is a complex phenomenon that arises over time through performance of cognitively demanding tasks and has been associated with the mechanisms of mental fatigue and compensatory control. However, little is known about this sensation to dissociate from the task at hand and the causation thereof. It is apparent that aversion is a negative state for the operator and could result in decreased performance and productivity. Through identification of factors that contribute to aversion when performing cognitively demanding tasks, recommendations to reduce design deficits may be employed to promote worker wellbeing and further advance performance and productivity. The current study examined possible factors that may influence aversion experienced through execution of cognitive tasks. A subsequent aim of this study was to assess a possible cause of aversion. The cause of aversion was hypothesized to be related to efficiency, namely the perception of efficiency when performing tasks and actual efficiency calculated through performance of tasks in relation to the expenditure of effort. Four investigations were undertaken with a non-repeated design between investigations and a repeated design within investigations. The first investigation was an analysis of the effect that stimulus cycling had on the aversion experienced. This consisted of a proof reading task with two conditions varying in the repetitiveness of the text, therefore, allowing an analysis as to how aversion is altered by the provision of a new stimulus to the participants. Investigation two investigated the effect that task difficulty imposed on aversion experienced. This comprised of two conditions with varied difficulty that were implemented through a driving simulator tracking task with difficulty altered by the width of the driving lane. The effect of performance feedback on the aversion experienced towards a task was the focus of the third investigation. The effect on aversion experienced was assessed through a driving simulator tracking task with a condition providing feedback of performance to participants and a condition with no knowledge of performance. The final experiment evaluated the effect of task alternations on aversion. This experiment was conducted through alternations between a driving simulator tracking task and a choice reaction task. The choice reaction tasks required participants to identify critical and non-critical stimulus. Four conditions were required for this experiment and were made up of two conditions where there was provision of alternation that varied in frequencies between the two tasks (medium alternation condition and fast alternation condition) and two conditions where no alternations were instated (driving simulator task condition and choice reaction task condition). Separations between all testing conditions were three or more days apart with sixty participants distributed between the investigations. Test duration of each condition was 30 minutes. Subjective data was recorded throughout investigations for all conditions in the form of aversion, subjectively perceived efficiency and rate of perceived exertion. Objective data was collected in the form of physiological responses and performance of tasks for the analysis of objective efficiency. For factors influencing aversion analysis, no differences in aversion experienced were found for the task difficulty and performance feedback investigations. Aversion was found to be less for the changes imposed through the task cycles and task alternation investigations. This concludes that aversion is aggravated through monotonous tasks and by a change of the stimulus or the structure of the cognitive tasks provided to operators; aversion can be alleviated. The results for the cause of aversion analysis found no difference in objective efficiency over time, with a subsequent decrease in perceived efficiency associated with the increasing aversion. Inference from these findings suggest that aversion cannot be attributed to objective inefficiency of task performance, however it can further be assumed that perception of actual efficiency is inaccurate. Perception of efficiency however had a large influence on the sensation of aversion. Aversion is seen to be more of a product of time on task, however whether this is mechanism of fatigue or compensatory control is still to be determined.
- Full Text:
- Date Issued: 2013
- Authors: Sunshine, Megan
- Date: 2013 , 2013-07-25
- Subjects: Work aversion , Mental fatigue , Labor productivity , Employees -- Workload , Industrial hygiene
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:5138 , http://hdl.handle.net/10962/d1006085 , Work aversion , Mental fatigue , Labor productivity , Employees -- Workload , Industrial hygiene
- Description: Aversion is a complex phenomenon that arises over time through performance of cognitively demanding tasks and has been associated with the mechanisms of mental fatigue and compensatory control. However, little is known about this sensation to dissociate from the task at hand and the causation thereof. It is apparent that aversion is a negative state for the operator and could result in decreased performance and productivity. Through identification of factors that contribute to aversion when performing cognitively demanding tasks, recommendations to reduce design deficits may be employed to promote worker wellbeing and further advance performance and productivity. The current study examined possible factors that may influence aversion experienced through execution of cognitive tasks. A subsequent aim of this study was to assess a possible cause of aversion. The cause of aversion was hypothesized to be related to efficiency, namely the perception of efficiency when performing tasks and actual efficiency calculated through performance of tasks in relation to the expenditure of effort. Four investigations were undertaken with a non-repeated design between investigations and a repeated design within investigations. The first investigation was an analysis of the effect that stimulus cycling had on the aversion experienced. This consisted of a proof reading task with two conditions varying in the repetitiveness of the text, therefore, allowing an analysis as to how aversion is altered by the provision of a new stimulus to the participants. Investigation two investigated the effect that task difficulty imposed on aversion experienced. This comprised of two conditions with varied difficulty that were implemented through a driving simulator tracking task with difficulty altered by the width of the driving lane. The effect of performance feedback on the aversion experienced towards a task was the focus of the third investigation. The effect on aversion experienced was assessed through a driving simulator tracking task with a condition providing feedback of performance to participants and a condition with no knowledge of performance. The final experiment evaluated the effect of task alternations on aversion. This experiment was conducted through alternations between a driving simulator tracking task and a choice reaction task. The choice reaction tasks required participants to identify critical and non-critical stimulus. Four conditions were required for this experiment and were made up of two conditions where there was provision of alternation that varied in frequencies between the two tasks (medium alternation condition and fast alternation condition) and two conditions where no alternations were instated (driving simulator task condition and choice reaction task condition). Separations between all testing conditions were three or more days apart with sixty participants distributed between the investigations. Test duration of each condition was 30 minutes. Subjective data was recorded throughout investigations for all conditions in the form of aversion, subjectively perceived efficiency and rate of perceived exertion. Objective data was collected in the form of physiological responses and performance of tasks for the analysis of objective efficiency. For factors influencing aversion analysis, no differences in aversion experienced were found for the task difficulty and performance feedback investigations. Aversion was found to be less for the changes imposed through the task cycles and task alternation investigations. This concludes that aversion is aggravated through monotonous tasks and by a change of the stimulus or the structure of the cognitive tasks provided to operators; aversion can be alleviated. The results for the cause of aversion analysis found no difference in objective efficiency over time, with a subsequent decrease in perceived efficiency associated with the increasing aversion. Inference from these findings suggest that aversion cannot be attributed to objective inefficiency of task performance, however it can further be assumed that perception of actual efficiency is inaccurate. Perception of efficiency however had a large influence on the sensation of aversion. Aversion is seen to be more of a product of time on task, however whether this is mechanism of fatigue or compensatory control is still to be determined.
- Full Text:
- Date Issued: 2013
Strategies for reducing presenteeism at primary health care clinics in the Nelson Mandela Metropole
- Mapikela, Nombulelo Jostiphene
- Authors: Mapikela, Nombulelo Jostiphene
- Date: 2013
- Subjects: Industrial hygiene -- South Africa -- Eastern Cape , Labor productivity , Job stress
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/6258 , vital:21061
- Description: Presenteeism is defined as the loss in productivity when workers are on the job, but not performing to their best because of health-related issues. As with absenteeism, presenteeism is considered negative as it results in low levels of productivity and can, in the long term, have high cost implications. The research problem in this study was to identify strategies for reducing health-related presenteeism at primary health care clinics in the Nelson Mandela Metropolitan Municipality. To achieve this goal, the following actions were taken: A literature study was conducted to identify the extent of health related presenteeism at primary health care clinics as well as the management thereof. Strategies that could be utilised to prevent and reduce health-related presenteeism, ensuring that there is an ongoing service delivery in the workplace, were identified. The literature study revealed, amongst others, that those who suffer from emotional and physical stress have difficulty in performing well on the job. By law, employers have responsibilities to provide a safe environment. Hence, companies have to conduct an audit re-examining the health and safety document of the company. In addition, employers must ensure compliance within the current and developing legislative context. A balance between professional and personal demands of every employee should be promoted. In so doing, employees are able to trust their managers to share whatever problem is encountered. A commitment from the company and good management of presenteeism will result in a positive effect on productivity and customer service quality. A questionnaire was developed and administered to primary health care clinic personnel in the Nelson Mandela Metropolitan Municipality. The results from this empirical study revealed that sick or tired employees are less able to work at optimum levels. These employees have the potential to aggravate their illness, resulting in prolonged absence, or infecting their colleagues. In the study, chronic diseases were perceived as prevalent among employees at the health care clinics. It did not appear as if the management of stress received much attention or that an audit has been done to determine the state of health of employees. It is therefore necessary to educate employees about the importance of their wellbeing. Welldesigned jobs and good management can assist in minimising organisational stressors. Employers need to be convinced that investing in the health of their employees is in their best interest from a business perspective. In today’s competitive business world, companies look at maximising both profit and productivity. Hence, employee health plays a fundamental role in the success of companies. In the health care environment, the wellness of nurses will lead to more productive behaviour and better service delivery.
- Full Text:
- Date Issued: 2013
- Authors: Mapikela, Nombulelo Jostiphene
- Date: 2013
- Subjects: Industrial hygiene -- South Africa -- Eastern Cape , Labor productivity , Job stress
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/6258 , vital:21061
- Description: Presenteeism is defined as the loss in productivity when workers are on the job, but not performing to their best because of health-related issues. As with absenteeism, presenteeism is considered negative as it results in low levels of productivity and can, in the long term, have high cost implications. The research problem in this study was to identify strategies for reducing health-related presenteeism at primary health care clinics in the Nelson Mandela Metropolitan Municipality. To achieve this goal, the following actions were taken: A literature study was conducted to identify the extent of health related presenteeism at primary health care clinics as well as the management thereof. Strategies that could be utilised to prevent and reduce health-related presenteeism, ensuring that there is an ongoing service delivery in the workplace, were identified. The literature study revealed, amongst others, that those who suffer from emotional and physical stress have difficulty in performing well on the job. By law, employers have responsibilities to provide a safe environment. Hence, companies have to conduct an audit re-examining the health and safety document of the company. In addition, employers must ensure compliance within the current and developing legislative context. A balance between professional and personal demands of every employee should be promoted. In so doing, employees are able to trust their managers to share whatever problem is encountered. A commitment from the company and good management of presenteeism will result in a positive effect on productivity and customer service quality. A questionnaire was developed and administered to primary health care clinic personnel in the Nelson Mandela Metropolitan Municipality. The results from this empirical study revealed that sick or tired employees are less able to work at optimum levels. These employees have the potential to aggravate their illness, resulting in prolonged absence, or infecting their colleagues. In the study, chronic diseases were perceived as prevalent among employees at the health care clinics. It did not appear as if the management of stress received much attention or that an audit has been done to determine the state of health of employees. It is therefore necessary to educate employees about the importance of their wellbeing. Welldesigned jobs and good management can assist in minimising organisational stressors. Employers need to be convinced that investing in the health of their employees is in their best interest from a business perspective. In today’s competitive business world, companies look at maximising both profit and productivity. Hence, employee health plays a fundamental role in the success of companies. In the health care environment, the wellness of nurses will lead to more productive behaviour and better service delivery.
- Full Text:
- Date Issued: 2013
The factors affecting self-regulation through the analysis of physiological, psychological and behavioural measures during task-switching
- Authors: Chaplin, Caley
- Date: 2013 , 2013-07-16
- Subjects: Human multitasking -- Physiological aspects , Human multitasking -- Psychological aspects , Fatigue , Boredom , Attention , Mental fatigue , Human information processing , Decision making , Labor productivity , Industrial hygiene , Employees -- Workload
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:5135 , http://hdl.handle.net/10962/d1006027 , Human multitasking -- Physiological aspects , Human multitasking -- Psychological aspects , Fatigue , Boredom , Attention , Mental fatigue , Human information processing , Decision making , Labor productivity , Industrial hygiene , Employees -- Workload
- Description: Individuals are required to manage multiple tasks which require strategic allocation of time and effort to ensure goals are reached efficiently. By providing the worker with autonomy over their work, performance and worker well-being have improved. This increased control allows individuals to organize work according to the needs of the body, which prevents fatigue leading to improved productivity. When given the option, humans tend to switch between tasks frequently. This behaviour can be used to determine the change in self-regulation strategies. An understanding of human task-switching behaviour is important for the design of job rotation systems. However, there is a lack of evidence explaining the factors motivating the need to switch between tasks. This study aims to use physiological, subjective and behavioural measures to explain the factors influencing selfregulation through the act of task-switching. Three primary hypotheses were developed to explain the factors underlying taskswitching behaviour. It was hypothesized that the degree of boredom experienced, the effort required to perform the task and the resource usage induced by the task are factors responsible in deciding task switching behaviour. Participants (17 males and 17 females) switched freely between five different information-processing tasks for the 45 minutes. Participants were allowed to switch back and forth between tasks and did not have to conduct all five tasks. The following measures were recorded during the experiment: subjective measures of boredom, mental effort, task frustration and perceived performance of the tasks; energy consumption and physiological measures of effort (HR, HRV and body temperature) and behavioural measures, including duration and frequency of task. Perceived boredom was found to differ among the tasks and before and after the experiment. The average boredom rating at each task transition for all tasks exceeded a score of 2.5 out of a possible 4. There were no significant changes in physiological measures between the beginning and end of the task trials. However, changes in physiological measures showed a decrease in effort investment following task transition. Heart rate variability was lower for externally-paced tasks than for self-paced tasks, despite the differences in cognitive demands. The most frequent task-switch combination occurred between tasks of high and low cognitive demand. The least frequent task-switching combination occurred between tasks of similar characteristics, which produced no differences in physiological responses. Task-switching behaviour was influenced by the degree of boredom, and therefore more time was spent on less monotonous tasks. The level of physiological effort required for the task affected task-switching behaviour. Task switches were made before any changes in effort took place in an attempt to maintain task efficiency. It appears plausible that a task switch was made to reduce effort investment and activation levels. The type of information processing resources used by different tasks affected the task-switching combinations. Individuals tended to switch between tasks of differing resources so that those in limited supply were able to replenish. Therefore the findings from this study can potentially be used to improve the design of job rotation systems. Such improvements may enhance productivity and worker well-being by inhibiting the onset of down regulation and fatigue processes. This study showed that autonomy is necessary for individuals to regulate behaviour to suit human needs. , Microsoft� Office Word 2007 , Adobe Acrobat 9.54 Paper Capture Plug-in
- Full Text:
- Date Issued: 2013
- Authors: Chaplin, Caley
- Date: 2013 , 2013-07-16
- Subjects: Human multitasking -- Physiological aspects , Human multitasking -- Psychological aspects , Fatigue , Boredom , Attention , Mental fatigue , Human information processing , Decision making , Labor productivity , Industrial hygiene , Employees -- Workload
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:5135 , http://hdl.handle.net/10962/d1006027 , Human multitasking -- Physiological aspects , Human multitasking -- Psychological aspects , Fatigue , Boredom , Attention , Mental fatigue , Human information processing , Decision making , Labor productivity , Industrial hygiene , Employees -- Workload
- Description: Individuals are required to manage multiple tasks which require strategic allocation of time and effort to ensure goals are reached efficiently. By providing the worker with autonomy over their work, performance and worker well-being have improved. This increased control allows individuals to organize work according to the needs of the body, which prevents fatigue leading to improved productivity. When given the option, humans tend to switch between tasks frequently. This behaviour can be used to determine the change in self-regulation strategies. An understanding of human task-switching behaviour is important for the design of job rotation systems. However, there is a lack of evidence explaining the factors motivating the need to switch between tasks. This study aims to use physiological, subjective and behavioural measures to explain the factors influencing selfregulation through the act of task-switching. Three primary hypotheses were developed to explain the factors underlying taskswitching behaviour. It was hypothesized that the degree of boredom experienced, the effort required to perform the task and the resource usage induced by the task are factors responsible in deciding task switching behaviour. Participants (17 males and 17 females) switched freely between five different information-processing tasks for the 45 minutes. Participants were allowed to switch back and forth between tasks and did not have to conduct all five tasks. The following measures were recorded during the experiment: subjective measures of boredom, mental effort, task frustration and perceived performance of the tasks; energy consumption and physiological measures of effort (HR, HRV and body temperature) and behavioural measures, including duration and frequency of task. Perceived boredom was found to differ among the tasks and before and after the experiment. The average boredom rating at each task transition for all tasks exceeded a score of 2.5 out of a possible 4. There were no significant changes in physiological measures between the beginning and end of the task trials. However, changes in physiological measures showed a decrease in effort investment following task transition. Heart rate variability was lower for externally-paced tasks than for self-paced tasks, despite the differences in cognitive demands. The most frequent task-switch combination occurred between tasks of high and low cognitive demand. The least frequent task-switching combination occurred between tasks of similar characteristics, which produced no differences in physiological responses. Task-switching behaviour was influenced by the degree of boredom, and therefore more time was spent on less monotonous tasks. The level of physiological effort required for the task affected task-switching behaviour. Task switches were made before any changes in effort took place in an attempt to maintain task efficiency. It appears plausible that a task switch was made to reduce effort investment and activation levels. The type of information processing resources used by different tasks affected the task-switching combinations. Individuals tended to switch between tasks of differing resources so that those in limited supply were able to replenish. Therefore the findings from this study can potentially be used to improve the design of job rotation systems. Such improvements may enhance productivity and worker well-being by inhibiting the onset of down regulation and fatigue processes. This study showed that autonomy is necessary for individuals to regulate behaviour to suit human needs. , Microsoft� Office Word 2007 , Adobe Acrobat 9.54 Paper Capture Plug-in
- Full Text:
- Date Issued: 2013
The impact of shiftwork on productivity
- Authors: Njela, Clive Jonathan
- Date: 2009
- Subjects: Shift systems , Labor productivity , Shift systems -- Psychological aspects , Job satisfaction
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8661 , http://hdl.handle.net/10948/1299 , Shift systems , Labor productivity , Shift systems -- Psychological aspects , Job satisfaction
- Description: Shiftwork is common in the private sector but not exclusive from the public sector like nursing. In order to secure a continuous operation, and optimization of equipment, businesses introduced shiftwork. The author wanted to test certain hypotheses to better understand the impact of shiftwork. In this research the author first embarked on a theoretical study into shiftwork and its associated problems, which include the impact on productivity, the impact on the employer’s attitude towards the work, the impact on the family life, the impact on social life, the impact on physical health and the psychological effects. Thereafter, an empirical study was conducted to ascertain to what extend shiftwork affects productivity and the life of the employees. The data was then analysed to explain the impact of shiftwork and productivity. Lastly, recommendations were made based on the research.
- Full Text:
- Date Issued: 2009
- Authors: Njela, Clive Jonathan
- Date: 2009
- Subjects: Shift systems , Labor productivity , Shift systems -- Psychological aspects , Job satisfaction
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8661 , http://hdl.handle.net/10948/1299 , Shift systems , Labor productivity , Shift systems -- Psychological aspects , Job satisfaction
- Description: Shiftwork is common in the private sector but not exclusive from the public sector like nursing. In order to secure a continuous operation, and optimization of equipment, businesses introduced shiftwork. The author wanted to test certain hypotheses to better understand the impact of shiftwork. In this research the author first embarked on a theoretical study into shiftwork and its associated problems, which include the impact on productivity, the impact on the employer’s attitude towards the work, the impact on the family life, the impact on social life, the impact on physical health and the psychological effects. Thereafter, an empirical study was conducted to ascertain to what extend shiftwork affects productivity and the life of the employees. The data was then analysed to explain the impact of shiftwork and productivity. Lastly, recommendations were made based on the research.
- Full Text:
- Date Issued: 2009
An investigation to determine the readiness of management at selected manufacturing organisations in the Buffalo City area to manage the HIV/AIDS epidemic
- Authors: Meintjes, Samuel David
- Date: 2002
- Subjects: AIDS (Disease) -- Economic aspects -- South Africa , HIV infections -- Economic aspects -- South Africa , Labor productivity , Production management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10906 , http://hdl.handle.net/10948/108 , AIDS (Disease) -- Economic aspects -- South Africa , HIV infections -- Economic aspects -- South Africa , Labor productivity , Production management
- Description: The present study was conducted to determine the readiness of management at selected manufacturing organisation in the Buffalo City area to manage the HIV/AIDS epidemic. The study was conducted in the Buffalo City area on manufacturing organisations with a workforce greater than 250. The main aims of the present study were: · To provide an overview of relevant literature concerning theoretical key issues related to the management of HIV/AIDS in the workplace. · To assess the readiness of Buffalo City organisations in managing HIV/AIDS in the workplace, and to identify areas of improvement. · In the light of the findings, make further recommendations to manufacturing organisations to further improve their workplace policy, education and awareness programmes; and the accommodation of HIV-infected employees in the workplace. Another objective of the study was to provide additional research as a tool to assist organisations in managing HIV/AIDS in the workplace and to assist in fighting the HIV/AIDS epidemic in the Buffalo City area. The research process entailed: the selection of a test sample of manufacturing organisations in the Buffalo City area, and selecting an appropriate Human Resource manager or representative from these organisations to complete a structured questionnaire. The research tool used in the study was a questionnaire, which was used to extract relevant information on the demographics, policies, education and the accommodation of HIV/AIDS affected and infected employees in the workplace. The results revealed the following: · 73 percent of the selected manufacturing organisations in the Buffalo City have an HIV/AIDS policy in place; · 87 percent of the organisation indicated that their management are committed to the development and implementation of a HIV/AIDS policy; · management and supervisors in these organisations have not been adequately trained to manage the impact of HIV/AIDS in the workplace; · organisations in the Buffalo City area need to collaborate and share information; and · that very few organisations benchmark against best practices. Future research on HIV/AIDS policy can explore the effective implementation of HIV/AIDS policies in these organisations as well as the effective management of HIV/AIDS in the workplace.
- Full Text:
- Date Issued: 2002
- Authors: Meintjes, Samuel David
- Date: 2002
- Subjects: AIDS (Disease) -- Economic aspects -- South Africa , HIV infections -- Economic aspects -- South Africa , Labor productivity , Production management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10906 , http://hdl.handle.net/10948/108 , AIDS (Disease) -- Economic aspects -- South Africa , HIV infections -- Economic aspects -- South Africa , Labor productivity , Production management
- Description: The present study was conducted to determine the readiness of management at selected manufacturing organisation in the Buffalo City area to manage the HIV/AIDS epidemic. The study was conducted in the Buffalo City area on manufacturing organisations with a workforce greater than 250. The main aims of the present study were: · To provide an overview of relevant literature concerning theoretical key issues related to the management of HIV/AIDS in the workplace. · To assess the readiness of Buffalo City organisations in managing HIV/AIDS in the workplace, and to identify areas of improvement. · In the light of the findings, make further recommendations to manufacturing organisations to further improve their workplace policy, education and awareness programmes; and the accommodation of HIV-infected employees in the workplace. Another objective of the study was to provide additional research as a tool to assist organisations in managing HIV/AIDS in the workplace and to assist in fighting the HIV/AIDS epidemic in the Buffalo City area. The research process entailed: the selection of a test sample of manufacturing organisations in the Buffalo City area, and selecting an appropriate Human Resource manager or representative from these organisations to complete a structured questionnaire. The research tool used in the study was a questionnaire, which was used to extract relevant information on the demographics, policies, education and the accommodation of HIV/AIDS affected and infected employees in the workplace. The results revealed the following: · 73 percent of the selected manufacturing organisations in the Buffalo City have an HIV/AIDS policy in place; · 87 percent of the organisation indicated that their management are committed to the development and implementation of a HIV/AIDS policy; · management and supervisors in these organisations have not been adequately trained to manage the impact of HIV/AIDS in the workplace; · organisations in the Buffalo City area need to collaborate and share information; and · that very few organisations benchmark against best practices. Future research on HIV/AIDS policy can explore the effective implementation of HIV/AIDS policies in these organisations as well as the effective management of HIV/AIDS in the workplace.
- Full Text:
- Date Issued: 2002
Assessing the impact of the Human Immunodeficiency Virus / Acquired Immunodeficiency Syndrome on Volkswagen of South Africa
- Authors: White, Stephen Mark
- Date: 2001
- Subjects: AIDS (Disease) -- Economic aspects -- South Africa , Automobile industry and trade -- Management , Labor productivity , Production management , Volkswagen of South Africa (Firm)
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10844 , http://hdl.handle.net/10948/40 , AIDS (Disease) -- Economic aspects -- South Africa , Automobile industry and trade -- Management , Labor productivity , Production management , Volkswagen of South Africa (Firm)
- Description: This treatise takes the form of an impact study. It is based on a three-month period of research involving literature review, interviews with VWSA officers and a survey of 111 of the 5500 workers who comprised the workforce of the VWSA plant in Uitenhage at that time. The author has attempted to portray the general views of experts in the field of HIV/AIDS corporate impact and impact management. In addition he has attempted to assay the current and forecast policies and practices in respect of the management of the epidemic by VWSA. The workers in the plant were consulted by survey and a variety of insights into the level of understanding of the epidemic, tolerance levels, expectations and so on were made. The quantification of these insights must be viewed with caution since the survey sample of 111 was relatively low for a workforce of circa 5500. Calculations in respect of representativity are included to facilitate calculated caution. It has been shown that the HIV/AIDS epidemic has a considerable current impact on the company and that this impact can be expected to grow considerably in the future. It has been suggested that an active intervention program would be well timed if implemented immediately
- Full Text:
- Date Issued: 2001
- Authors: White, Stephen Mark
- Date: 2001
- Subjects: AIDS (Disease) -- Economic aspects -- South Africa , Automobile industry and trade -- Management , Labor productivity , Production management , Volkswagen of South Africa (Firm)
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10844 , http://hdl.handle.net/10948/40 , AIDS (Disease) -- Economic aspects -- South Africa , Automobile industry and trade -- Management , Labor productivity , Production management , Volkswagen of South Africa (Firm)
- Description: This treatise takes the form of an impact study. It is based on a three-month period of research involving literature review, interviews with VWSA officers and a survey of 111 of the 5500 workers who comprised the workforce of the VWSA plant in Uitenhage at that time. The author has attempted to portray the general views of experts in the field of HIV/AIDS corporate impact and impact management. In addition he has attempted to assay the current and forecast policies and practices in respect of the management of the epidemic by VWSA. The workers in the plant were consulted by survey and a variety of insights into the level of understanding of the epidemic, tolerance levels, expectations and so on were made. The quantification of these insights must be viewed with caution since the survey sample of 111 was relatively low for a workforce of circa 5500. Calculations in respect of representativity are included to facilitate calculated caution. It has been shown that the HIV/AIDS epidemic has a considerable current impact on the company and that this impact can be expected to grow considerably in the future. It has been suggested that an active intervention program would be well timed if implemented immediately
- Full Text:
- Date Issued: 2001
The strategic impact of HIV/AIDS on first level component suppliers to the motor industry, located in the Nelson Mandela Metropole
- Authors: Hughes, Edward Peter Clive
- Date: 2001
- Subjects: Automobile industry and trade -- Management , Labor productivity , Production management , AIDS (Disease) -- Economic aspects -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10943 , http://hdl.handle.net/10948/d1006722 , Automobile industry and trade -- Management , Labor productivity , Production management , AIDS (Disease) -- Economic aspects -- South Africa
- Description: HIV/AIDS is undoubtedly the single most important and daunting health problem facing Africa. Globally too, this is one of the most serious health, medical and social preoccupations of our time (Chinery-Hesse, 2000: 1). The aim of this research study is to evaluate the strategic impact of HIV/AIDS on first level component suppliers to the motor industry located in the Nelson Mandela Metropole. To achieve this aim a literature study was undertaken to determine the patterns of development, the infection statistics and to explore strategic options and actions for dealing with the effects of the disease. An empirical study has been conducted to assess the opinions of senior management within first level component suppliers. The results from the study indicate that most companies in the selected group believe that HIV/AIDS will have a serious impact on their organisations. In conclusion, various recommendations have been made with regards to the findings ascertained in the literature review and empirical study.
- Full Text:
- Date Issued: 2001
- Authors: Hughes, Edward Peter Clive
- Date: 2001
- Subjects: Automobile industry and trade -- Management , Labor productivity , Production management , AIDS (Disease) -- Economic aspects -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10943 , http://hdl.handle.net/10948/d1006722 , Automobile industry and trade -- Management , Labor productivity , Production management , AIDS (Disease) -- Economic aspects -- South Africa
- Description: HIV/AIDS is undoubtedly the single most important and daunting health problem facing Africa. Globally too, this is one of the most serious health, medical and social preoccupations of our time (Chinery-Hesse, 2000: 1). The aim of this research study is to evaluate the strategic impact of HIV/AIDS on first level component suppliers to the motor industry located in the Nelson Mandela Metropole. To achieve this aim a literature study was undertaken to determine the patterns of development, the infection statistics and to explore strategic options and actions for dealing with the effects of the disease. An empirical study has been conducted to assess the opinions of senior management within first level component suppliers. The results from the study indicate that most companies in the selected group believe that HIV/AIDS will have a serious impact on their organisations. In conclusion, various recommendations have been made with regards to the findings ascertained in the literature review and empirical study.
- Full Text:
- Date Issued: 2001
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