Working inside Bank 4.0: analysing the impact of the 4IR on the organization of work in the banking sector of South Africa
- Authors: Moshime, Kabelo Katlego
- Date: 2021-10-29
- Subjects: Industry 4.0 South Africa , Banks and banking South Africa , Banks and banking Technological innovations South Africa , Organizational change South Africa , Bank employees South Africa , Job security , Labour process theory
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10962/192386 , vital:45221
- Description: The main objective of the study is to analyse the impact of the 4IR on the organization of work processes in the banking sector of Pretoria, South Africa. The Fourth Industrial Revolution (4IR) is an extension of the digital revolution based on the interconnectedness of machinery and cyber- physical systems that intelligently produce and control production. The South African banking sector has not been immune to the changes brought on by the 4IR in other sectors, as many financial institutions in the country have digitized the bulk of their services, in order to make banking quicker and more efficient. Additionally, the latest COVID-19 pandemic has accelerated the emergence of digital solutions and e-commerce across different sectors worldwide, thus showing that 4IR is here to stay. On the surface, the adoption of various technological innovations within the banking sector seems like a logical step towards building a more efficient banking system, with minimal deficiencies and upskilling opportunities for banking employees, thus providing an improved and convenient banking experience for customers. On the other side, however, one can see general trends that may not be in the best interest for people employed within the banking sector. For example: the introduction of new technologies has reduced the number of employees in banks; the skills upgrade that some bankers have experienced as a result of new technologies, have come at the cost of the many job losses in the sector; also, the control methods in the banks have become more centralised, thus ensuring extreme monitoring of staff. Additionally, new technologies have eliminated the spaces for deficiencies, and have given consumers a greater role in their banking experiences, instead of being assisted from a-z in their local branches. In light of these changes, one has to question the real impact of these changes on the people that have chosen banking as a career, as ‘machines’ have taken over their banking institutions. Using the Labour Process Theory (LPT), this study examined the impact of the 4IR processes on the organization of work and the general employment experiences of employees in the banking sector of Tshwane, in the Gauteng province, of South Africa. This study found the following outcomes: technologies facilitate greater monitoring of the workplace, enable flexible specialisation for workers, reduces foot-flow in bank branches, and shifts the bankers’ work into the hands of the customers. , Thesis (MSocSci) -- Faculty of Humanities, Sociology, 2021
- Full Text:
- Date Issued: 2021-10-29
Now that we have the land: analysing the experiences of land reform beneficiaries in the Makana Municipal District of the Eastern Cape, South Africa
- Authors: Msuthu, Simela Thuleka
- Date: 2020
- Subjects: Land reform , Sustainable development , Land reform -- South Africa -- Eastern Cape , Land tenure -- South Africa -- Eastern Cape , Land settlement -- Government policy -- South Africa -- Eastern Cape , Restitution -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , Municipal government -- South Africa -- Eastern Cape , Rural development -- South Africa -- Eastern Cape
- Language: English
- Type: text , Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10962/167551 , vital:41491
- Description: The “land question” in South Africa goes back more than a century to the 1913 Natives Land Act which facilitated the dispossession of African people from fertile land to arid homelands and congested townships. This mass dispossession of Africans from their land was accompanied by an array of legislation aimed at restricting their upward mobility, thus laying the foundations of structural inequality in South Africa. The advent of democracy in 1994 brought about a number of legislative reforms aimed at addressing the injustices that were imposed by the colonial and apartheid governments on the African people. At the forefront of these legislative efforts was the restoration of land to the original inhabitants of the country. Research indicates that, since 1994, the South African government has issued out land to different individuals and communities around the country in an attempt to address structural unemployment and poverty that plague the country. Using the Sustainable Livelihoods Theoretical framework, this study sought to examine the experiences of land reform beneficiaries in the Makana Municipal district of the Eastern Cape, in order to determine the extent to which the transfer of land to landless people has met the governments’ agenda to alleviate poverty and unemployment in the rural regions of South Africa. The findings in this study show that, successful land reform in South Africa is hindered mostly by two factors. Firstly, the inability of land beneficiaries to access quality education, skills training, finances and formal agricultural value chains. Secondly, land beneficiaries are further placed at a disadvantage by the poor quality of public services in their local municipalities and inconsistent post-settlement support from the state. The conclusion made in this study, is that the government has to be cognizant of the aforementioned structural barriers, when designing and rolling out land reform projects throughout the country. Failure to address these glaring structural barriers, will result in the creation of a peasant class of people living on underutilized land.
- Full Text:
- Date Issued: 2020