Investigating the use of nudging to dissuade online banking fraud
- Mutyavariri, Takudzwa Stanley
- Authors: Mutyavariri, Takudzwa Stanley
- Date: 2023-03-31
- Subjects: Electronic commerce Security measures , Bank fraud , Computer security , Behavioral cybersecurity , Decision making Data processing
- Language: English
- Type: Academic theses , Master's theses , text
- Identifier: http://hdl.handle.net/10962/419462 , vital:71646
- Description: Online banking is a service offered by most modern banks to provide their clients with a convenient means to access their bank accounts remotely. However, such convenience comes at a cost and has the potential to expose clients to online banking fraud. To mitigate such forms of fraud, banks make extensive use of traditional cybersecurity measures such as firewalls, intrusion detection systems, as well as personal identification numbers (PINs) and passwords. However, despite the use of such traditional cybersecurity measures, online banking fraud still occurs. In particular, traditional cybersecurity measures have difficulties detecting the unauthorised use of a customer’s online banking credentials. For this reason, this study’s main objective was to investigate the effectiveness of nudges when used to dissuade the unauthorised use of clients’ online banking credentials. The study also had two secondary objectives: firstly, to identify where the deployment of nudges would be most effective; and secondly, to identify the rationalisations an individual may use to justify committing online banking fraud. Although previous research has sought to understand the use of nudges in various online contexts, none have done so within the context of online banking. Using a recontextualised version of the COM-B (capability, opportunity, motivation – behaviour) model of behaviour change, nudges were deployed in three versions of a fictitious online banking website. Following this, 15 semi-structured interviews were conducted with online banking users from the United States of America to understand how a third party may behave and rationalise their choices when they have unauthorised access to a customer’s online banking credentials. The transcripts of these interviews were analysed using thematic analysis. The findings revealed that the most dissuasive nudges focused on encouraging individuals to empathise with the account holder. Nudges that increased the perception of an online banking website’s security were also particularly dissuasive. The findings also indicated that the most effective place to deploy these nudges was after a user had logged in. Several rationalisations that enabled individuals to commit online baking fraud were found. The three most common were crime of opportunity, down on their luck, and sunk cost fallacy and curiosity. Together, the findings provide evidence to suggest that, if used effectively, nudges could prove useful as a means of dissuading online banking fraud, and even more so when combined with traditional cybersecurity measures. , Thesis (MCom) -- Faculty of Commerce, Information Systems, 2023
- Full Text:
- Authors: Mutyavariri, Takudzwa Stanley
- Date: 2023-03-31
- Subjects: Electronic commerce Security measures , Bank fraud , Computer security , Behavioral cybersecurity , Decision making Data processing
- Language: English
- Type: Academic theses , Master's theses , text
- Identifier: http://hdl.handle.net/10962/419462 , vital:71646
- Description: Online banking is a service offered by most modern banks to provide their clients with a convenient means to access their bank accounts remotely. However, such convenience comes at a cost and has the potential to expose clients to online banking fraud. To mitigate such forms of fraud, banks make extensive use of traditional cybersecurity measures such as firewalls, intrusion detection systems, as well as personal identification numbers (PINs) and passwords. However, despite the use of such traditional cybersecurity measures, online banking fraud still occurs. In particular, traditional cybersecurity measures have difficulties detecting the unauthorised use of a customer’s online banking credentials. For this reason, this study’s main objective was to investigate the effectiveness of nudges when used to dissuade the unauthorised use of clients’ online banking credentials. The study also had two secondary objectives: firstly, to identify where the deployment of nudges would be most effective; and secondly, to identify the rationalisations an individual may use to justify committing online banking fraud. Although previous research has sought to understand the use of nudges in various online contexts, none have done so within the context of online banking. Using a recontextualised version of the COM-B (capability, opportunity, motivation – behaviour) model of behaviour change, nudges were deployed in three versions of a fictitious online banking website. Following this, 15 semi-structured interviews were conducted with online banking users from the United States of America to understand how a third party may behave and rationalise their choices when they have unauthorised access to a customer’s online banking credentials. The transcripts of these interviews were analysed using thematic analysis. The findings revealed that the most dissuasive nudges focused on encouraging individuals to empathise with the account holder. Nudges that increased the perception of an online banking website’s security were also particularly dissuasive. The findings also indicated that the most effective place to deploy these nudges was after a user had logged in. Several rationalisations that enabled individuals to commit online baking fraud were found. The three most common were crime of opportunity, down on their luck, and sunk cost fallacy and curiosity. Together, the findings provide evidence to suggest that, if used effectively, nudges could prove useful as a means of dissuading online banking fraud, and even more so when combined with traditional cybersecurity measures. , Thesis (MCom) -- Faculty of Commerce, Information Systems, 2023
- Full Text:
Integrating blockchain and microgrid technology to enable peer-to-peer energy trading: a business process model
- Authors: Higgs, James
- Date: 2022-04-06
- Subjects: Blockchains (Databases) , Peer-to-peer architecture (Computer networks) , Electric power-plants Decentralization South Africa , Microgrids (Smart power grids) South Africa , Energy trading , Business process model
- Language: English
- Type: Academic theses , Master's theses , text
- Identifier: http://hdl.handle.net/10962/284559 , vital:56074
- Description: Traditional centralised energy systems are coming under increasing pressure because of decarbonisation, decentralisation, and digitisation. A lack of energy security and the inability to manage bi-directional electricity flows constitute two of the biggest challenges faced by centralised systems. Furthermore, in South Africa, the country’s energy system remains monopolised with one large utility satisfying most of the country’s electricity demand. This study is motivated by the need to address energy security within such a monopolised market. To redress the problems highlighted above, this study explores how blockchain and microgrid technology can be integrated to enable decentralised energy production and trading in South Africa. As such, this study develops a fully integrated blockchain-based microgrid energy trading system model. The functional requirements of the system are presented in the form of a business process model. Amongst other benefits, an active blockchain-based microgrid energy trading system provides a means to bolster energy security for the systems’ users. A unique aspect of this study’s approach to energy trading is the utilisation of blockchain’s native tokenizing capabilities. Prosumer energy tokens are minted to create a digital currency for local peer-to-peer energy exchange. A commons-rule based approach is adopted for governing energy resources. As such, this study demonstrates that commons-based solutions provide a feasible alternative to market and profit driven trading for organizing local energy exchange. The primary deliverable of this study satisfies the request of various blockchain researchers for blockchain research to focus on holistic conceptualisations, rather than on the minutiae of blockchain technicalities. Eight core functional requirements of a blockchain energy trading system were identified prior to the construction of the process model. The functional requirements were elicited during a scoping review as a part of the secondary data collection process. Expert review was utilised to verify the functional requirements of the blockchain energy trading system. Once the experts were identified, each expert completed a questionnaire with the intention to verify the requirements. The above process constituted the expert review process for the study. Additionally, the syntactic correctness of the business process model was verified by a business process modelling expert. Weber’s Theory of Evaluation constitutes the theoretical underpinning for the evaluation of the system parts. This study contributes the first publicly accessible business process models of a blockchain-based microgrid energy trading system. This study seeks to advance the discussion of a more integrative and cross disciplinary approach concerning blockchain research, particularly as it pertains to microgrid energy trading. , Thesis (MCom) -- Faculty of Commerce, Department of Information Systems, 2022
- Full Text:
- Authors: Higgs, James
- Date: 2022-04-06
- Subjects: Blockchains (Databases) , Peer-to-peer architecture (Computer networks) , Electric power-plants Decentralization South Africa , Microgrids (Smart power grids) South Africa , Energy trading , Business process model
- Language: English
- Type: Academic theses , Master's theses , text
- Identifier: http://hdl.handle.net/10962/284559 , vital:56074
- Description: Traditional centralised energy systems are coming under increasing pressure because of decarbonisation, decentralisation, and digitisation. A lack of energy security and the inability to manage bi-directional electricity flows constitute two of the biggest challenges faced by centralised systems. Furthermore, in South Africa, the country’s energy system remains monopolised with one large utility satisfying most of the country’s electricity demand. This study is motivated by the need to address energy security within such a monopolised market. To redress the problems highlighted above, this study explores how blockchain and microgrid technology can be integrated to enable decentralised energy production and trading in South Africa. As such, this study develops a fully integrated blockchain-based microgrid energy trading system model. The functional requirements of the system are presented in the form of a business process model. Amongst other benefits, an active blockchain-based microgrid energy trading system provides a means to bolster energy security for the systems’ users. A unique aspect of this study’s approach to energy trading is the utilisation of blockchain’s native tokenizing capabilities. Prosumer energy tokens are minted to create a digital currency for local peer-to-peer energy exchange. A commons-rule based approach is adopted for governing energy resources. As such, this study demonstrates that commons-based solutions provide a feasible alternative to market and profit driven trading for organizing local energy exchange. The primary deliverable of this study satisfies the request of various blockchain researchers for blockchain research to focus on holistic conceptualisations, rather than on the minutiae of blockchain technicalities. Eight core functional requirements of a blockchain energy trading system were identified prior to the construction of the process model. The functional requirements were elicited during a scoping review as a part of the secondary data collection process. Expert review was utilised to verify the functional requirements of the blockchain energy trading system. Once the experts were identified, each expert completed a questionnaire with the intention to verify the requirements. The above process constituted the expert review process for the study. Additionally, the syntactic correctness of the business process model was verified by a business process modelling expert. Weber’s Theory of Evaluation constitutes the theoretical underpinning for the evaluation of the system parts. This study contributes the first publicly accessible business process models of a blockchain-based microgrid energy trading system. This study seeks to advance the discussion of a more integrative and cross disciplinary approach concerning blockchain research, particularly as it pertains to microgrid energy trading. , Thesis (MCom) -- Faculty of Commerce, Department of Information Systems, 2022
- Full Text:
A cloud adoption framework for South African SMEs
- Authors: Mudzamba, Ronald Ratidzo
- Date: 2020
- Subjects: Cloud computing , Cloud computing -- Security measures , Small business -- Technological innovations -- South Africa -- Eastern Cape , Small business -- Information technology -- South Africa -- Eastern Cape , Information technology -- South Africa -- Eastern Cape , Technology-Organisation-Environment (TOE) framework , Small to Medium Enterprises (SMEs)
- Language: English
- Type: text , Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10962/148574 , vital:38751
- Description: Small to Medium Enterprises (SMEs) have been touted as key enablers to the economic development of most countries. Despite growing evidence that most SMEs fail within their initial years, ICTs have been found to add substantial value in facilitating their success. However, in most developing countries, ICT adoption by SMEs has been plagued with a plethora of challenges ranging from poor electricity supply, high ICT costs, lack of ICT expertise to lack of government support. While this might seem problematic for SMEs, the adoption and the use of cloud services mitigates some of these challenges. The problem, however, is that a limited amount of literature has provided guidance with regard to how the cloud adoption process should be carried out by SMEs. The objective of this research, was therefore, to address this by developing a framework that can be used by SMEs to guide them through the cloud adoption process. To this end, thirteen (13) semi-structured interviews were conducted across nine (9) SMEs in the Eastern Cape. The resultant interview transcripts were analysed using an established thematic approach; the result of which allowed for the development of a rich interpretive narrative about SME cloud adoption. Combined with theory from extant literature, this culminated in the development of a framework for cloud services adoption for SMEs in the Eastern Cape.
- Full Text:
- Authors: Mudzamba, Ronald Ratidzo
- Date: 2020
- Subjects: Cloud computing , Cloud computing -- Security measures , Small business -- Technological innovations -- South Africa -- Eastern Cape , Small business -- Information technology -- South Africa -- Eastern Cape , Information technology -- South Africa -- Eastern Cape , Technology-Organisation-Environment (TOE) framework , Small to Medium Enterprises (SMEs)
- Language: English
- Type: text , Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10962/148574 , vital:38751
- Description: Small to Medium Enterprises (SMEs) have been touted as key enablers to the economic development of most countries. Despite growing evidence that most SMEs fail within their initial years, ICTs have been found to add substantial value in facilitating their success. However, in most developing countries, ICT adoption by SMEs has been plagued with a plethora of challenges ranging from poor electricity supply, high ICT costs, lack of ICT expertise to lack of government support. While this might seem problematic for SMEs, the adoption and the use of cloud services mitigates some of these challenges. The problem, however, is that a limited amount of literature has provided guidance with regard to how the cloud adoption process should be carried out by SMEs. The objective of this research, was therefore, to address this by developing a framework that can be used by SMEs to guide them through the cloud adoption process. To this end, thirteen (13) semi-structured interviews were conducted across nine (9) SMEs in the Eastern Cape. The resultant interview transcripts were analysed using an established thematic approach; the result of which allowed for the development of a rich interpretive narrative about SME cloud adoption. Combined with theory from extant literature, this culminated in the development of a framework for cloud services adoption for SMEs in the Eastern Cape.
- Full Text:
- «
- ‹
- 1
- ›
- »