Factors affecting information technology implementation in the mobile telecommunications industry: a family business case
- Authors: De Jong, Piet
- Date: 2010
- Subjects: Mobile communication systems -- Technological innovations , Family-owned business enterprises -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8629 , http://hdl.handle.net/10948/1486 , Mobile communication systems -- Technological innovations , Family-owned business enterprises -- South Africa
- Description: This treatise investigates how information technology (I.T.) enables growth in a family business (the firm) in Port Elizabeth. The firm operates in the mobile telecommunications sector. The objective of the study is to gain a deeper understanding on why family businesses adopt information technology in their firm by means of a case study. The firm found its technology (or lack thereof) completely out-dated compared to the competition and customer demands. The future of the firm was in jeopardy. The study starts with a literature review of the following three topics which form part of the scope of the research: 1. Family businesses; 2. Influence of I.T. as a driver of growth in business; and 3. An introduction into the mobile telecommunications industry. Data are collected through structured interviews with family members involved in the business. The data are consequently linked to the theory and provides insight as to what the drivers are for I.T. adoption and the required core competencies or critical success factors of the firm. Although it might seem trivial for a small family business to adopt information technology, the research concludes that I.T. is critical for continuous growth and survival of this family business. Conversely due to a lack of internal skills the firm is heavily reliant upon outside consultants for advice, implementation and support. Recommendations which are of particular interest to family businesses in a similar environment are: • Embrace technology early, utilise I.T. solutions to grow and enhance current competitive advantage, do not see I.T. as a competitive advantage alone (Pavlou & Sawy, 2006); • If information expertise is not present within the company it is advisable to invest in that expertise through recruitment, training, partnership, or outsourcing; • Ensure software meets specification / is effective enough – this can be achieved by frequent releases cycles with small changes instead of infrequent release cycles with many big changes; • Engage the consultants in a partnership by i.e. providing a profit share – this will ensure that the consultants are committed to the cause and will also ensure that their involvement is also in their own best interest; • Choose local consultants who are easily accessible – build relationships and focus on trust; • Create lock-in (Amit & Zott, 2001), provide tools free-ofcharge for customers, this will make switching to competitor more difficult; • Automate as much as possible, enable standard work practices, routinize; • Be ready to adjust the organisational structure or relinquish control (Bruquea & Moyanob, 2007)
- Full Text:
- Date Issued: 2010
- Authors: De Jong, Piet
- Date: 2010
- Subjects: Mobile communication systems -- Technological innovations , Family-owned business enterprises -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8629 , http://hdl.handle.net/10948/1486 , Mobile communication systems -- Technological innovations , Family-owned business enterprises -- South Africa
- Description: This treatise investigates how information technology (I.T.) enables growth in a family business (the firm) in Port Elizabeth. The firm operates in the mobile telecommunications sector. The objective of the study is to gain a deeper understanding on why family businesses adopt information technology in their firm by means of a case study. The firm found its technology (or lack thereof) completely out-dated compared to the competition and customer demands. The future of the firm was in jeopardy. The study starts with a literature review of the following three topics which form part of the scope of the research: 1. Family businesses; 2. Influence of I.T. as a driver of growth in business; and 3. An introduction into the mobile telecommunications industry. Data are collected through structured interviews with family members involved in the business. The data are consequently linked to the theory and provides insight as to what the drivers are for I.T. adoption and the required core competencies or critical success factors of the firm. Although it might seem trivial for a small family business to adopt information technology, the research concludes that I.T. is critical for continuous growth and survival of this family business. Conversely due to a lack of internal skills the firm is heavily reliant upon outside consultants for advice, implementation and support. Recommendations which are of particular interest to family businesses in a similar environment are: • Embrace technology early, utilise I.T. solutions to grow and enhance current competitive advantage, do not see I.T. as a competitive advantage alone (Pavlou & Sawy, 2006); • If information expertise is not present within the company it is advisable to invest in that expertise through recruitment, training, partnership, or outsourcing; • Ensure software meets specification / is effective enough – this can be achieved by frequent releases cycles with small changes instead of infrequent release cycles with many big changes; • Engage the consultants in a partnership by i.e. providing a profit share – this will ensure that the consultants are committed to the cause and will also ensure that their involvement is also in their own best interest; • Choose local consultants who are easily accessible – build relationships and focus on trust; • Create lock-in (Amit & Zott, 2001), provide tools free-ofcharge for customers, this will make switching to competitor more difficult; • Automate as much as possible, enable standard work practices, routinize; • Be ready to adjust the organisational structure or relinquish control (Bruquea & Moyanob, 2007)
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- Date Issued: 2010
The role of governance: family owned butchery
- Authors: Farndell, Mark
- Date: 2010
- Subjects: Family-owned business enterprises -- South Africa , Family-owned business enterprises -- Management , Family-owned business enterprises -- Succession , Corporate governance -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8588 , http://hdl.handle.net/10948/1509 , Family-owned business enterprises -- South Africa , Family-owned business enterprises -- Management , Family-owned business enterprises -- Succession , Corporate governance -- South Africa
- Description: The importance of SME family businesses is evident in society. Coming out of a recession, the innovation, labour absorption and employment creation capabilities of SMEs and family businesses globally, and in emerging economies with high levels of unemployment and poverty, is incredibly important for environmental sustainability and societal harmony. Good governance is empirically proven to improve long-term sustainability of organisations, and poor governance is linked to the demise of many businesses – large and small, family and non-family businesses alike. This research, by means of a thorough literature review of family business and governance, and a single in-depth case study, identifies the components of SME family business governance in a contextual setting in South Africa. The literature review defines SMEs, family businesses and corporate governance. It reviews the nuances of family businesses that make them distinctive from non-family businesses, the models of family businesses that have been developed over time, the approaches to corporate governance, corporate governance codes of conduct, and family business governance models, as well as the components and dynamics of family business governance. The qualitative case study approach adopted enables the in depth contextual identification and exploration of the dynamics of family business governance. Empirical data collected from interviews, observations and reports are analysed using triangulation and pattern matching logic to ensure validity and reliability. Empirical findings are discussed with reference to the literary research findings, integrating literary and empirical findings, and resulting in the development of a conceptual model of family business governance, an SME family business governance structures model, and an SME family business authority delegation model. Governance is defined as the manifestation of the intent of the founder/owners of the business. Governance is manifest in structures, strategies, policies, procedures, relationships and performance. The reciprocity of transfers and outputs between the family business systems, the family business and its contextual environment is reflected in the performance of the business; which in turn is a reflection of the governance of the family and the family business. The study concludes with the importance of the family and its cohesion and harmony, and the impact it has on synergy, unity and harmony in the business. The study also finds that governance is strategic leadership, and that efficient and effective governance leads to synergies between the family, the family business and its contextual environment that when harnessed and directed towards a vision, can produce unimitable competitive advantages for the family firm.
- Full Text:
- Date Issued: 2010
- Authors: Farndell, Mark
- Date: 2010
- Subjects: Family-owned business enterprises -- South Africa , Family-owned business enterprises -- Management , Family-owned business enterprises -- Succession , Corporate governance -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8588 , http://hdl.handle.net/10948/1509 , Family-owned business enterprises -- South Africa , Family-owned business enterprises -- Management , Family-owned business enterprises -- Succession , Corporate governance -- South Africa
- Description: The importance of SME family businesses is evident in society. Coming out of a recession, the innovation, labour absorption and employment creation capabilities of SMEs and family businesses globally, and in emerging economies with high levels of unemployment and poverty, is incredibly important for environmental sustainability and societal harmony. Good governance is empirically proven to improve long-term sustainability of organisations, and poor governance is linked to the demise of many businesses – large and small, family and non-family businesses alike. This research, by means of a thorough literature review of family business and governance, and a single in-depth case study, identifies the components of SME family business governance in a contextual setting in South Africa. The literature review defines SMEs, family businesses and corporate governance. It reviews the nuances of family businesses that make them distinctive from non-family businesses, the models of family businesses that have been developed over time, the approaches to corporate governance, corporate governance codes of conduct, and family business governance models, as well as the components and dynamics of family business governance. The qualitative case study approach adopted enables the in depth contextual identification and exploration of the dynamics of family business governance. Empirical data collected from interviews, observations and reports are analysed using triangulation and pattern matching logic to ensure validity and reliability. Empirical findings are discussed with reference to the literary research findings, integrating literary and empirical findings, and resulting in the development of a conceptual model of family business governance, an SME family business governance structures model, and an SME family business authority delegation model. Governance is defined as the manifestation of the intent of the founder/owners of the business. Governance is manifest in structures, strategies, policies, procedures, relationships and performance. The reciprocity of transfers and outputs between the family business systems, the family business and its contextual environment is reflected in the performance of the business; which in turn is a reflection of the governance of the family and the family business. The study concludes with the importance of the family and its cohesion and harmony, and the impact it has on synergy, unity and harmony in the business. The study also finds that governance is strategic leadership, and that efficient and effective governance leads to synergies between the family, the family business and its contextual environment that when harnessed and directed towards a vision, can produce unimitable competitive advantages for the family firm.
- Full Text:
- Date Issued: 2010
The role of governance in the Offerman family businesses
- Authors: Offerman, John Leonard
- Date: 2010
- Subjects: Family-owned business enterprises -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8628 , http://hdl.handle.net/10948/1487 , Family-owned business enterprises -- South Africa
- Description: The primary research objective considered by this study was to determine the nature of the governance system employed by the Offerman Family businesses in ensuring that all company assets, resources and actions are directed at, and controlled in the achievement of established company objectives and are accounted for to all legitimate stakeholders. Four related secondary objectives were also examined. The Offerman Family businesses consist of three separate companies that all make clay bricks in some form. Over recent years, the Offerman Family businesses have grown and taken on various minority shareholders in these three separate companies. For this reason, the governance requirements of the businesses have changed significantly from when the businesses were smaller and owned by a single family. The literature review on which the study is founded commences with an overview of family business topics appropriate to the research. Following this introduction, the history of the Offerman Family businesses is presented through until the present day (August 2010). Topics of governance are then considered in depth with a particular focus maintained throughout on that most applicable to the Offerman Family businesses. The research followed a case study approach within the phenomenological research paradigm. The details of the methodology employed are provided including an explanation of the questionnaire used as the research instrument. The questionnaire was submitted to ten people capable of influencing governance in the Offerman Family businesses and a useful response rate of 90 percent was achieved. The findings of the research detail the nature of the governance system employed by the Offerman Family businesses. It appears that there are shortcomings with family governance while governance of the businesses seems to be facilitated by the presence of the requisite governance building blocks such as a board of directors. Nevertheless, these governance systems are currently not functioning optimally leaving considerable room for improvement. The study closes with a review of the secondary research objectives and the resolution thereof. A list of recommendations is provided, which if implemented, could assist the Offerman Family businesses towards improving governance. Recommendations towards additional research are offered followed by an explanation of the limitations of the study.
- Full Text:
- Date Issued: 2010
- Authors: Offerman, John Leonard
- Date: 2010
- Subjects: Family-owned business enterprises -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8628 , http://hdl.handle.net/10948/1487 , Family-owned business enterprises -- South Africa
- Description: The primary research objective considered by this study was to determine the nature of the governance system employed by the Offerman Family businesses in ensuring that all company assets, resources and actions are directed at, and controlled in the achievement of established company objectives and are accounted for to all legitimate stakeholders. Four related secondary objectives were also examined. The Offerman Family businesses consist of three separate companies that all make clay bricks in some form. Over recent years, the Offerman Family businesses have grown and taken on various minority shareholders in these three separate companies. For this reason, the governance requirements of the businesses have changed significantly from when the businesses were smaller and owned by a single family. The literature review on which the study is founded commences with an overview of family business topics appropriate to the research. Following this introduction, the history of the Offerman Family businesses is presented through until the present day (August 2010). Topics of governance are then considered in depth with a particular focus maintained throughout on that most applicable to the Offerman Family businesses. The research followed a case study approach within the phenomenological research paradigm. The details of the methodology employed are provided including an explanation of the questionnaire used as the research instrument. The questionnaire was submitted to ten people capable of influencing governance in the Offerman Family businesses and a useful response rate of 90 percent was achieved. The findings of the research detail the nature of the governance system employed by the Offerman Family businesses. It appears that there are shortcomings with family governance while governance of the businesses seems to be facilitated by the presence of the requisite governance building blocks such as a board of directors. Nevertheless, these governance systems are currently not functioning optimally leaving considerable room for improvement. The study closes with a review of the secondary research objectives and the resolution thereof. A list of recommendations is provided, which if implemented, could assist the Offerman Family businesses towards improving governance. Recommendations towards additional research are offered followed by an explanation of the limitations of the study.
- Full Text:
- Date Issued: 2010
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