Incorporating socio-economic development initiatives for community development as part of wind farm management in Cookhouse
- Authors: Zambonini, Scott John
- Date: 2015
- Subjects: Economic development Wind power -- Economic aspects -- South Africa -- Eastern Cape , Wind power plants -- Environmental aspects -- South Africa -- Eastern Cape Strategic planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50044 , vital:41995
- Description: The purpose of this case study research was to develop a model for management of the Cookhouse Wind Farm incorporating relevant socio-economic development initiatives for community development in the Cookhouse area. As a result of the REIPPPP’s socio-economic development requirements and the multiple project overlaps of the 50km radius for the beneficiaries of wind farms, management of the Cookhouse Wind Farm face the problem of using the funding to benefit the communities in a sustainable manner. The research started with a structured literature review, followed by a qualitative case study research design using embedded units of analysis and provided a useful insight into socio-economic development in the South African wind power industry. The outcome of the study was in the form of a sustainable socio-economic development model for Cookhouse wind farm management, which highlighted the following four key focus areas: Education, Welfare, Infrastructure and Health. The study concluded with practical recommendations for relevant and sustainable socioeconomic development projects under the four key focus areas. Since the completion of the study two additional renewable energy projects have been approved (Nxuba and Golden Valley) in the same area as Cookhouse which serve to further strengthen the studies purpose.
- Full Text:
- Date Issued: 2015
- Authors: Zambonini, Scott John
- Date: 2015
- Subjects: Economic development Wind power -- Economic aspects -- South Africa -- Eastern Cape , Wind power plants -- Environmental aspects -- South Africa -- Eastern Cape Strategic planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50044 , vital:41995
- Description: The purpose of this case study research was to develop a model for management of the Cookhouse Wind Farm incorporating relevant socio-economic development initiatives for community development in the Cookhouse area. As a result of the REIPPPP’s socio-economic development requirements and the multiple project overlaps of the 50km radius for the beneficiaries of wind farms, management of the Cookhouse Wind Farm face the problem of using the funding to benefit the communities in a sustainable manner. The research started with a structured literature review, followed by a qualitative case study research design using embedded units of analysis and provided a useful insight into socio-economic development in the South African wind power industry. The outcome of the study was in the form of a sustainable socio-economic development model for Cookhouse wind farm management, which highlighted the following four key focus areas: Education, Welfare, Infrastructure and Health. The study concluded with practical recommendations for relevant and sustainable socioeconomic development projects under the four key focus areas. Since the completion of the study two additional renewable energy projects have been approved (Nxuba and Golden Valley) in the same area as Cookhouse which serve to further strengthen the studies purpose.
- Full Text:
- Date Issued: 2015
Improving the performance intent of school-based educators in the Uitenhage district
- Authors: Williams, Mark
- Date: 2015
- Subjects: Performance contracts in education , Teachers -- Self-rating of , Self-evaluation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/4034 , vital:20506
- Description: Results from recent international assessments showed that the performance of South African learners in these international benchmarking assessments remained at rock bottom of the study rankings. These results not only paint a dim picture of the ability, work ethic and attitude of learners in the South African schooling system, but it also calls into question the performance intent of educators. This study becomes very important against the background that learners being taught in South African classrooms are increasingly facing stiffer competition in the market place due to the phenomenon of globalisation. The perception of the international community pertaining to the quality of teaching and learning in South African schools is bound to impact significantly on the keenness of foreign countries to engage with South Africa on a meaningful scale. The primary objective of the study is to improve the performance intent of school-based educators in the Uitenhage Education District. More specifically, the study investigates the relationship between the performance intent of educators (the dependent variable) and motivation, commitment to profession, commitment to the leader, community engagement and professional development (the independent variables). Given the constraint of distance, the sample was limited to schools in the Uitenhage Education District, and for this reason, convenience sampling was used for purposes of this study. Three hundred and sixty questionnaires were issued, of which 316 were returned (a response rate of 88%). The empirical results revealed all the independent variables impact significantly on the performance intent of educators at public schools in the Uitenhage Education District. The research findings cannot be generalised to all schools in the province because the sampled schools compose only a relatively small portion of all schools in the Eastern Cape Province. Recommendations for future research are also provided.
- Full Text:
- Date Issued: 2015
- Authors: Williams, Mark
- Date: 2015
- Subjects: Performance contracts in education , Teachers -- Self-rating of , Self-evaluation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/4034 , vital:20506
- Description: Results from recent international assessments showed that the performance of South African learners in these international benchmarking assessments remained at rock bottom of the study rankings. These results not only paint a dim picture of the ability, work ethic and attitude of learners in the South African schooling system, but it also calls into question the performance intent of educators. This study becomes very important against the background that learners being taught in South African classrooms are increasingly facing stiffer competition in the market place due to the phenomenon of globalisation. The perception of the international community pertaining to the quality of teaching and learning in South African schools is bound to impact significantly on the keenness of foreign countries to engage with South Africa on a meaningful scale. The primary objective of the study is to improve the performance intent of school-based educators in the Uitenhage Education District. More specifically, the study investigates the relationship between the performance intent of educators (the dependent variable) and motivation, commitment to profession, commitment to the leader, community engagement and professional development (the independent variables). Given the constraint of distance, the sample was limited to schools in the Uitenhage Education District, and for this reason, convenience sampling was used for purposes of this study. Three hundred and sixty questionnaires were issued, of which 316 were returned (a response rate of 88%). The empirical results revealed all the independent variables impact significantly on the performance intent of educators at public schools in the Uitenhage Education District. The research findings cannot be generalised to all schools in the province because the sampled schools compose only a relatively small portion of all schools in the Eastern Cape Province. Recommendations for future research are also provided.
- Full Text:
- Date Issued: 2015
Perceived breach and violation of the psychological contract in a collectivistic culture
- Van der Merwe, Sophie Wilhelmine
- Authors: Van der Merwe, Sophie Wilhelmine
- Date: 2015
- Subjects: Collectivism , Employees -- Attitudes , Contracts -- Psychological aspects , Industrial relations , Breach of contract , Personnel management -- Psychological aspects , Organizational behavior , Psychology, Industrial
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:855 , http://hdl.handle.net/10962/d1017523
- Description: The significance of relationships on economic actions and employee behaviour makes it critical for employers to understand the dynamics of employment through mutual obligations (Rousseau, 1990; Guest, 2004b). The psychological contract affords a broad platform to study the employment relationship (Thomas et al., 2010), and is an important tool for organisational success (McDermott et al., 2013). The literature review contained in this study indicates the differences in contracting environments due to the prevailing cultural orientation. However, there is a dearth of research in collectivistic culture, to which this study will add. The literature also makes a distinction between perceptions of breach and violation. While perceptions of breach of the psychological contract is the perception that the employer has not met all obligations and promises, violation is the emotional and affective state following breach (Morrison & Robinson, 1997) and results in negative or deviant behaviours (Chiu & Peng, 2008). Both breach and violation perceptions negatively affect employee behaviours and attitudes in the workplace (Aggarwal & Bhargava, 2014). This research assumed a constructivist paradigm and builds understanding of the outcomes of breach and violation of the psychological contract on employees’ working life in a collectivistic environment. Primary data collection was by in-depth semi-structured, one on one interviews with five employees of a state-subsidised organisation in East London, making use of convenience sampling. Follow up interviews were conducted, resulting in 7ₑ/₄ hours of interviewing time. Cultural orientation was ascertained through the use of a questionnaire. The findings of this study confirmed that the type of psychological contract entered into influences the outcomes of perceptions of breach and violation. Both dimensions of collectivism, namely institutional and in-group, were practised in this environment, which also impacted on both the individual’s experience and outcomes for the organisation. The latter was influenced by commitment to organisational goals and supervisory or collegial relationships. Most notable of the results is the effect of expectations of transitional justice on experience of the psychological contract. Practical implications and recommendations for future research are made. This research is presented in three sections; firstly the research is presented in the format of an academic paper and includes a concise summary of literature and research method. The second section is an expanded literature review of the psychological contract and its influencing factors, as well as the outcomes of breach and violation. The last section describes and justifies in detail the design of the research and the research procedure followed. , Alternate name: Van der Merwe, Somine
- Full Text:
- Date Issued: 2015
- Authors: Van der Merwe, Sophie Wilhelmine
- Date: 2015
- Subjects: Collectivism , Employees -- Attitudes , Contracts -- Psychological aspects , Industrial relations , Breach of contract , Personnel management -- Psychological aspects , Organizational behavior , Psychology, Industrial
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:855 , http://hdl.handle.net/10962/d1017523
- Description: The significance of relationships on economic actions and employee behaviour makes it critical for employers to understand the dynamics of employment through mutual obligations (Rousseau, 1990; Guest, 2004b). The psychological contract affords a broad platform to study the employment relationship (Thomas et al., 2010), and is an important tool for organisational success (McDermott et al., 2013). The literature review contained in this study indicates the differences in contracting environments due to the prevailing cultural orientation. However, there is a dearth of research in collectivistic culture, to which this study will add. The literature also makes a distinction between perceptions of breach and violation. While perceptions of breach of the psychological contract is the perception that the employer has not met all obligations and promises, violation is the emotional and affective state following breach (Morrison & Robinson, 1997) and results in negative or deviant behaviours (Chiu & Peng, 2008). Both breach and violation perceptions negatively affect employee behaviours and attitudes in the workplace (Aggarwal & Bhargava, 2014). This research assumed a constructivist paradigm and builds understanding of the outcomes of breach and violation of the psychological contract on employees’ working life in a collectivistic environment. Primary data collection was by in-depth semi-structured, one on one interviews with five employees of a state-subsidised organisation in East London, making use of convenience sampling. Follow up interviews were conducted, resulting in 7ₑ/₄ hours of interviewing time. Cultural orientation was ascertained through the use of a questionnaire. The findings of this study confirmed that the type of psychological contract entered into influences the outcomes of perceptions of breach and violation. Both dimensions of collectivism, namely institutional and in-group, were practised in this environment, which also impacted on both the individual’s experience and outcomes for the organisation. The latter was influenced by commitment to organisational goals and supervisory or collegial relationships. Most notable of the results is the effect of expectations of transitional justice on experience of the psychological contract. Practical implications and recommendations for future research are made. This research is presented in three sections; firstly the research is presented in the format of an academic paper and includes a concise summary of literature and research method. The second section is an expanded literature review of the psychological contract and its influencing factors, as well as the outcomes of breach and violation. The last section describes and justifies in detail the design of the research and the research procedure followed. , Alternate name: Van der Merwe, Somine
- Full Text:
- Date Issued: 2015
The consideration and improvement of the sustainability performance monitoring framework for South African water boards
- Authors: Thompson, Craig Howard
- Date: 2015
- Subjects: South Africa -- Department of Water Affairs -- Management , Water-supply -- Law and legislation -- South Africa , Performance -- Management , Environmental auditing -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:858 , http://hdl.handle.net/10962/d1018916
- Description: The South African Constitution ensures the right to adequate water, health services and a healthy environment (Government Gazette, 1996: 1251, 1255). Associated legislation and national strategies require that water resources and water services are rendered in a sustainable manner to ensure the rights enshrined in the Constitution are realised (Trialogue, 2010: 34; Government Gazette, 1998(c):11; Department of Water Affairs (DWA), 2003:9). South Africa is the 30th driest country in the world (DWA, 2013: iii), has impounded most of its surface water resources and has utilised 40 percent of the groundwater resource with remaining groundwater water quality uncertain (DWA, 2013:6-7). Despite achieving the basic water and sanitation Millennium Development Goals approximately 2.2 million and 4.5 million households still require access to basic services respectively (DWA, 2013:28-29). South Africa’s ten water boards play a key role in bulk water service provision. They supply 57 percent of the countries domestic water supply (DWA, 2013:19) and are required to provide sustainable water services (Government Gazette, 1997:35). The Department of Water Affairs (Department of Water and Sanitation (DWS) as of June 2014) is mandated to monitor the performance of water boards and monitors of water boards through a Share Holders Compact (SHC) (Government Gazette, 1997: 50). The aim of the research is to achieve the following objectives: 1. Describe best practice for sustainability monitoring frameworks for water services. 2. Outline South Africa’s water services mandatory and voluntary requirements with regards to sustainability monitoring. 3. Evaluate South Africa’s current water services performance monitoring framework for water boards against findings from goals one and two. 4. Develop an improved framework for assessing South African water board’s performance in their compliance and sustainability journey. 5. Demonstrate the improved framework functionality with a sample of water boards audited performance data from the 2012/13 financial year. A qualitative normative theory evaluation research method was utilised to achieve first three objectives of the research. The objectives to first understand current best practice for sustainability monitoring frameworks and the mandatory requirements for water services sustainability monitoring frameworks in South Africa was achieved via an extensive literature review. The evaluation research method was used where South Africa’s current water services monitoring framework for water boards was evaluated for its adequacy to monitor sustainability compared with legislated requirements, national and international best practices (Hall et al, 2004: 55). Data collection for the evaluation research was sourced via documentation analysis. The 2012/13 water board audited annual reports, relevant national water services legislation, national and global water service sustainability monitoring best practices were critically reviewed. The review yielded a “thick description” of sustainability performance monitoring framework requirements that was used to evaluate the SHC (Holliday, 2002: 79). Despite the mandatory participation requirement for successful sustainability performance monitoring being met, the SHC was found to have inadequate aspects. It lacks an outcomes based approach, does not include environmental indicators, does not allow water board sustainability performance comparison and cannot indicate where individual water boards are on their sustainability journey. An improved sustainability performance monitoring framework for South African water boards is therefore proposed. This was developed with the assistance of an expert focus group drawn from multiple disciplines and organizations relevant to water board sustainability (Litosseliti, 2003: 8 and Hall et al, 2004: 51). The functionality of the framework is then demonstrated using 2012/13 audited performance data sourced from the annual reports of Overberg, Amatola, Rand and Umgeni Water boards. The proposed Water Services Sustainability Monitoring Framework (WSSMF) quantifies performance in terms of 10 water utility outcomes that are measured with 88 performance indicators that encompass the financial, social, environmental and governance dimensions of sustainability. The WSSMF demonstrated that the legislated intentions and best practice recommendations can be incorporated into an improved version of the SHC. Further refinement of the WSSMF is required. In depth engagement with DWS and all the water boards would promote the refinement of the indicator set, performance thresholds for indicators and indicator weighting. Further testing through a pilot project initiative would allow the WSSMF to be developed into a robust and adequate sustainability performance monitoring framework for South African water boards (Rametsteiner et al, 2011: 64; Muga and Mihelcic, 2008: 438; McAlphine and Birnie, 2005: 247 and van Leeuwen et al, 2012: 2192).
- Full Text:
- Date Issued: 2015
- Authors: Thompson, Craig Howard
- Date: 2015
- Subjects: South Africa -- Department of Water Affairs -- Management , Water-supply -- Law and legislation -- South Africa , Performance -- Management , Environmental auditing -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:858 , http://hdl.handle.net/10962/d1018916
- Description: The South African Constitution ensures the right to adequate water, health services and a healthy environment (Government Gazette, 1996: 1251, 1255). Associated legislation and national strategies require that water resources and water services are rendered in a sustainable manner to ensure the rights enshrined in the Constitution are realised (Trialogue, 2010: 34; Government Gazette, 1998(c):11; Department of Water Affairs (DWA), 2003:9). South Africa is the 30th driest country in the world (DWA, 2013: iii), has impounded most of its surface water resources and has utilised 40 percent of the groundwater resource with remaining groundwater water quality uncertain (DWA, 2013:6-7). Despite achieving the basic water and sanitation Millennium Development Goals approximately 2.2 million and 4.5 million households still require access to basic services respectively (DWA, 2013:28-29). South Africa’s ten water boards play a key role in bulk water service provision. They supply 57 percent of the countries domestic water supply (DWA, 2013:19) and are required to provide sustainable water services (Government Gazette, 1997:35). The Department of Water Affairs (Department of Water and Sanitation (DWS) as of June 2014) is mandated to monitor the performance of water boards and monitors of water boards through a Share Holders Compact (SHC) (Government Gazette, 1997: 50). The aim of the research is to achieve the following objectives: 1. Describe best practice for sustainability monitoring frameworks for water services. 2. Outline South Africa’s water services mandatory and voluntary requirements with regards to sustainability monitoring. 3. Evaluate South Africa’s current water services performance monitoring framework for water boards against findings from goals one and two. 4. Develop an improved framework for assessing South African water board’s performance in their compliance and sustainability journey. 5. Demonstrate the improved framework functionality with a sample of water boards audited performance data from the 2012/13 financial year. A qualitative normative theory evaluation research method was utilised to achieve first three objectives of the research. The objectives to first understand current best practice for sustainability monitoring frameworks and the mandatory requirements for water services sustainability monitoring frameworks in South Africa was achieved via an extensive literature review. The evaluation research method was used where South Africa’s current water services monitoring framework for water boards was evaluated for its adequacy to monitor sustainability compared with legislated requirements, national and international best practices (Hall et al, 2004: 55). Data collection for the evaluation research was sourced via documentation analysis. The 2012/13 water board audited annual reports, relevant national water services legislation, national and global water service sustainability monitoring best practices were critically reviewed. The review yielded a “thick description” of sustainability performance monitoring framework requirements that was used to evaluate the SHC (Holliday, 2002: 79). Despite the mandatory participation requirement for successful sustainability performance monitoring being met, the SHC was found to have inadequate aspects. It lacks an outcomes based approach, does not include environmental indicators, does not allow water board sustainability performance comparison and cannot indicate where individual water boards are on their sustainability journey. An improved sustainability performance monitoring framework for South African water boards is therefore proposed. This was developed with the assistance of an expert focus group drawn from multiple disciplines and organizations relevant to water board sustainability (Litosseliti, 2003: 8 and Hall et al, 2004: 51). The functionality of the framework is then demonstrated using 2012/13 audited performance data sourced from the annual reports of Overberg, Amatola, Rand and Umgeni Water boards. The proposed Water Services Sustainability Monitoring Framework (WSSMF) quantifies performance in terms of 10 water utility outcomes that are measured with 88 performance indicators that encompass the financial, social, environmental and governance dimensions of sustainability. The WSSMF demonstrated that the legislated intentions and best practice recommendations can be incorporated into an improved version of the SHC. Further refinement of the WSSMF is required. In depth engagement with DWS and all the water boards would promote the refinement of the indicator set, performance thresholds for indicators and indicator weighting. Further testing through a pilot project initiative would allow the WSSMF to be developed into a robust and adequate sustainability performance monitoring framework for South African water boards (Rametsteiner et al, 2011: 64; Muga and Mihelcic, 2008: 438; McAlphine and Birnie, 2005: 247 and van Leeuwen et al, 2012: 2192).
- Full Text:
- Date Issued: 2015
Assessing the impact of the transition from MIDP to APDP in the South African automotive industry
- Authors: Strydom, Elwin
- Date: 2015
- Subjects: Automobile industry and trade -- South Africa , Sustainable development -- South Africa , Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/5908 , vital:21010
- Description: The South African automotive industry is by no means a ―cut and paste‖ version of their overseas counterparts. The industry and the market are very complex. The historical background of the industry is such that companies have difficulty forming partnerships and joint ventures with bigger international conglomerates. The difficulty with this kind of mindset is that it is restricting growth and development of the nation as a whole. Globalisation is a future we cannot be avoided. Should the nation continue to reject it and embrace the mindset of countries in Africa, South Africa (SA) will continue on the path that the rest of Africa is heading, a path that leading to self-destruct and segregation. Even though SA is a developing country, it is in some areas as developed as many other first world countries. For a country to generate wealth it needs to be innovative and develop an entrepreneurial consciousness. A young country like South Africa needs creative thinkers and opportunists that can see into the future, seizing every opportunity, to grow and develop new ideas and business. In order for a country to grow it needs a leadership that is to nurture the baby of innovation. If South Africa wants to be part of the global village it need to develop a trade policy that welcomes trade and at the same time creates stable and sustainable jobs. The environment for investments needs to be cultivated in a problem-free and growth prone nation. This can only happen when the educational level of the nation is improved. The fact that so many skilled workers need to be imported creates tension in the labour market. People with talent need to have a reason to stay in the country. Their salaries should match that of their overseas counterparts. Furthermore, with the same skill level and work ethic, should have the same rewards and remuneration.
- Full Text:
- Date Issued: 2015
- Authors: Strydom, Elwin
- Date: 2015
- Subjects: Automobile industry and trade -- South Africa , Sustainable development -- South Africa , Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/5908 , vital:21010
- Description: The South African automotive industry is by no means a ―cut and paste‖ version of their overseas counterparts. The industry and the market are very complex. The historical background of the industry is such that companies have difficulty forming partnerships and joint ventures with bigger international conglomerates. The difficulty with this kind of mindset is that it is restricting growth and development of the nation as a whole. Globalisation is a future we cannot be avoided. Should the nation continue to reject it and embrace the mindset of countries in Africa, South Africa (SA) will continue on the path that the rest of Africa is heading, a path that leading to self-destruct and segregation. Even though SA is a developing country, it is in some areas as developed as many other first world countries. For a country to generate wealth it needs to be innovative and develop an entrepreneurial consciousness. A young country like South Africa needs creative thinkers and opportunists that can see into the future, seizing every opportunity, to grow and develop new ideas and business. In order for a country to grow it needs a leadership that is to nurture the baby of innovation. If South Africa wants to be part of the global village it need to develop a trade policy that welcomes trade and at the same time creates stable and sustainable jobs. The environment for investments needs to be cultivated in a problem-free and growth prone nation. This can only happen when the educational level of the nation is improved. The fact that so many skilled workers need to be imported creates tension in the labour market. People with talent need to have a reason to stay in the country. Their salaries should match that of their overseas counterparts. Furthermore, with the same skill level and work ethic, should have the same rewards and remuneration.
- Full Text:
- Date Issued: 2015
Improving the performance management system in a selected firm
- Authors: Sonti, Phindile Clinton
- Date: 2015
- Subjects: Performance -- Management , Employees -- Rating of
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8928 , http://hdl.handle.net/10948/d1021172
- Description: The performance management system has become a vital process of retaining skilled employees, helping to improve communication between the employees and management, providing feedback to employees and clear understanding of job expectation. A performance management system assists the firm to identify the ways to improve individual and firm performance and provides the opportunity for discussion about individual career direction and growth within the firm. It provides the opportunity to set employee targets linked to the departmental targets. The performance management system is the catalyst for firms to become globally competitive and be able to meet targets. Over the years the firm has introduced a performance management system to help employees to achieve their targets, which will result in the company meeting its own objectives. The study focused on the factors that affect the performance management system. The objective of the research was to improve the performance management system of the firm. The study was conducted to assess the effect of the following independent variables on the improvement of the performance management system: leadership style, training, organisational culture, reward system and organisational communication. The sample consisted of only the employees of the firm selected for the study. One hundred and fifty (150) questionnaires were distributed, but only seventy-six (76) respondents (response rate = 50.7 percent) participated in the final study. The empirical results revealed that the three independent variables play a very important role in improving a performance management system. These three variables are organisational culture, training, and reward system. Implementing the recommendations that came from these results will go a long way to making sure that the firm will improve its performance management system.
- Full Text:
- Date Issued: 2015
- Authors: Sonti, Phindile Clinton
- Date: 2015
- Subjects: Performance -- Management , Employees -- Rating of
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8928 , http://hdl.handle.net/10948/d1021172
- Description: The performance management system has become a vital process of retaining skilled employees, helping to improve communication between the employees and management, providing feedback to employees and clear understanding of job expectation. A performance management system assists the firm to identify the ways to improve individual and firm performance and provides the opportunity for discussion about individual career direction and growth within the firm. It provides the opportunity to set employee targets linked to the departmental targets. The performance management system is the catalyst for firms to become globally competitive and be able to meet targets. Over the years the firm has introduced a performance management system to help employees to achieve their targets, which will result in the company meeting its own objectives. The study focused on the factors that affect the performance management system. The objective of the research was to improve the performance management system of the firm. The study was conducted to assess the effect of the following independent variables on the improvement of the performance management system: leadership style, training, organisational culture, reward system and organisational communication. The sample consisted of only the employees of the firm selected for the study. One hundred and fifty (150) questionnaires were distributed, but only seventy-six (76) respondents (response rate = 50.7 percent) participated in the final study. The empirical results revealed that the three independent variables play a very important role in improving a performance management system. These three variables are organisational culture, training, and reward system. Implementing the recommendations that came from these results will go a long way to making sure that the firm will improve its performance management system.
- Full Text:
- Date Issued: 2015
An exploration of business level strategy at the bottom of the pyramid: a case study of Twizza, Eastern Cape
- Authors: Sityoshwana, Ludwe Lusu
- Date: 2015
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/54486 , vital:26569
- Description: This qualitative study focuses on business level strategy adopted by Twizza to compete in the bottom of the pyramid market in the Eastern Cape, South Africa. Twizza enjoyed huge success between the years 2010 - 2014 as a medium to large sized manufacturer of carbonated soft drinks in the Eastern Cape. In light of this, the current study seeks to answer the following: What business level strategy did top management at Twizza adopt to compete and grow in the BoP market in the Eastern Cape, South Africa? The study takes the form of a case study to explore and understand the patterns of decisions adopted by Twizza’s top management in competing at the bottom of the pyramid. As such, the main objective of the study was to identify the business level strategy adopted by Twizza which enabled their superior performance within the BoP market. The study adopts Porter`s typology to explore business level strategy. Stratified, purposive sampling was used to identify 4 top managers as participants in this study. A total of 7, semi-structured, interviews were used to collect critical incidents from top management of Twizza. This was the primary data used in this study. This type of data was combined with relevant information which was gathered via published press articles and on-line commentary. The study found that central to Twizza’s business strategy were four pillars, namely, strict control and management of manufacturing costs, product quality equal to that of market leaders, the ability of the organisation to manufacture its own raw materials and ability to ensure product availability to the market to the market. These findings reveal that Twizza employed a hybrid strategy, anchored by cost leadership. Thus, Twizza incorporated elements of differentiation and best value strategies to offer its customers affordable quality.
- Full Text:
- Date Issued: 2015
- Authors: Sityoshwana, Ludwe Lusu
- Date: 2015
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/54486 , vital:26569
- Description: This qualitative study focuses on business level strategy adopted by Twizza to compete in the bottom of the pyramid market in the Eastern Cape, South Africa. Twizza enjoyed huge success between the years 2010 - 2014 as a medium to large sized manufacturer of carbonated soft drinks in the Eastern Cape. In light of this, the current study seeks to answer the following: What business level strategy did top management at Twizza adopt to compete and grow in the BoP market in the Eastern Cape, South Africa? The study takes the form of a case study to explore and understand the patterns of decisions adopted by Twizza’s top management in competing at the bottom of the pyramid. As such, the main objective of the study was to identify the business level strategy adopted by Twizza which enabled their superior performance within the BoP market. The study adopts Porter`s typology to explore business level strategy. Stratified, purposive sampling was used to identify 4 top managers as participants in this study. A total of 7, semi-structured, interviews were used to collect critical incidents from top management of Twizza. This was the primary data used in this study. This type of data was combined with relevant information which was gathered via published press articles and on-line commentary. The study found that central to Twizza’s business strategy were four pillars, namely, strict control and management of manufacturing costs, product quality equal to that of market leaders, the ability of the organisation to manufacture its own raw materials and ability to ensure product availability to the market to the market. These findings reveal that Twizza employed a hybrid strategy, anchored by cost leadership. Thus, Twizza incorporated elements of differentiation and best value strategies to offer its customers affordable quality.
- Full Text:
- Date Issued: 2015
Improving employee retention at a selected South African petrochemical firm through career-pathing
- Authors: Saaiman, Cherwin Jesse
- Date: 2015
- Subjects: Employee retention -- South Africa , Career development -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8933 , http://hdl.handle.net/10948/d1021190
- Description: In the competitive knowledge economy of today it is talented employees who ensure a competitive advantage for their company above their competitors. Voluntary employee turnover is said to have a number of negative consequences for employers, such as recruitment, selection and training costs, as well as lowered morale in the case of employees who stay behind. Companies and countries such as South Africa have to become globally competitive through talented and dedicated employees. Companies should therefore place more focus on the retention and grooming of their internal talent since a “war on talent” is being waged between companies for the best talent. With the looming shortage of talent globally it becomes more important for organisations in general and the petrochemical sector in particular to understand why talented and dedicated employees voluntarily leave their organisations. With such insight at their disposal, people managers are able to devise appropriate strategies to retain talent for the competitive benefit of their own organisations. The principal objective of this research study was to improve employee retention by investigating the influence of career-pathing (career development practices) and other selected critical success factors on employee retention. The study considered how employee retention (the dependent variable) is influenced by affective organisational commitment, career-pathing, growth need satisfaction, job commitment, affective professional commitment, continuance professional commitment and normative professional commitment (the independent variables). The sample who participated in this study consisted of one hundred and one (101) out of a possible total of two hundred and eleven (211) respondents from the selected South African petrochemical organisation. The empirical results reveal that affective organisational commitment and career-pathing are significantly related to employee retention, while all the other variables tested are not significantly related to employee retention.
- Full Text:
- Date Issued: 2015
- Authors: Saaiman, Cherwin Jesse
- Date: 2015
- Subjects: Employee retention -- South Africa , Career development -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8933 , http://hdl.handle.net/10948/d1021190
- Description: In the competitive knowledge economy of today it is talented employees who ensure a competitive advantage for their company above their competitors. Voluntary employee turnover is said to have a number of negative consequences for employers, such as recruitment, selection and training costs, as well as lowered morale in the case of employees who stay behind. Companies and countries such as South Africa have to become globally competitive through talented and dedicated employees. Companies should therefore place more focus on the retention and grooming of their internal talent since a “war on talent” is being waged between companies for the best talent. With the looming shortage of talent globally it becomes more important for organisations in general and the petrochemical sector in particular to understand why talented and dedicated employees voluntarily leave their organisations. With such insight at their disposal, people managers are able to devise appropriate strategies to retain talent for the competitive benefit of their own organisations. The principal objective of this research study was to improve employee retention by investigating the influence of career-pathing (career development practices) and other selected critical success factors on employee retention. The study considered how employee retention (the dependent variable) is influenced by affective organisational commitment, career-pathing, growth need satisfaction, job commitment, affective professional commitment, continuance professional commitment and normative professional commitment (the independent variables). The sample who participated in this study consisted of one hundred and one (101) out of a possible total of two hundred and eleven (211) respondents from the selected South African petrochemical organisation. The empirical results reveal that affective organisational commitment and career-pathing are significantly related to employee retention, while all the other variables tested are not significantly related to employee retention.
- Full Text:
- Date Issued: 2015
Enablers for lean process sustainability within South African manufacturing industries
- Authors: Roth, Benlloyd Koekemoer
- Date: 2015
- Subjects: Lean manufacturing , Manufacturing processes , Process control
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/6591 , vital:21122
- Description: James Womack and his colleagues Daniel Jones and Daniel Roos changed the way western civilization approached manufacturing. In 1990, they published a book called ‘The Machine That Changed the World: The Story of Lean Production’. It was a concept that had slowly filtered from the east but had not made its mark on the manufacturing sector. The concept of lean, born out of the Japanese Toyota Manufacturing System, was first thought to be impossible to duplicate outside of Japan. Since Womack and company popularised this “new” way of producing goods and delivering services it spread across industries finding popularity in the medical, engineering, accounting and especially the manufacturing industries. Over the last few decades lean practices has been synonymous with efficiency, cost reduction, supply chain optimisation and innovative problem solving (Anvari Norzima, Rosnah, Hojjati and Ismail, 2010; Pieterse et al., 2010; Womack et al., 1990). Lean process implementation has been researched in abundance, as has failed attempts at lean implementation. The purpose of this study was to identify and assess enablers of lean sustainability in organisations where lean processes are already being implemented. The literature study found Organisational Culture, Leadership, Employee Engagement and Trade Unions participation as factors that contributed to successful lean implementations. The author developed a model to test Organisational Culture, Leadership, Employee Engagement and Trade Unions as enablers to sustain lean practices in organisations in South Africa’s manufacturing industries. The results proved that Organisational Culture, Leadership and Employee Engagement were considered enablers for lean sustainability. These three enablers have an interlinked relationship and together help sustainability. Lacking just one factor would surely result in unsustainable lean practices. The study was conducted in the quantitative paradigm, as the hypothesised relationship was statistically tested. The data was collected from a homogenous group via an email sent with a link to the questionnaire. The data was statistically analysed with Statistica software and Microsoft Excel.
- Full Text:
- Date Issued: 2015
- Authors: Roth, Benlloyd Koekemoer
- Date: 2015
- Subjects: Lean manufacturing , Manufacturing processes , Process control
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/6591 , vital:21122
- Description: James Womack and his colleagues Daniel Jones and Daniel Roos changed the way western civilization approached manufacturing. In 1990, they published a book called ‘The Machine That Changed the World: The Story of Lean Production’. It was a concept that had slowly filtered from the east but had not made its mark on the manufacturing sector. The concept of lean, born out of the Japanese Toyota Manufacturing System, was first thought to be impossible to duplicate outside of Japan. Since Womack and company popularised this “new” way of producing goods and delivering services it spread across industries finding popularity in the medical, engineering, accounting and especially the manufacturing industries. Over the last few decades lean practices has been synonymous with efficiency, cost reduction, supply chain optimisation and innovative problem solving (Anvari Norzima, Rosnah, Hojjati and Ismail, 2010; Pieterse et al., 2010; Womack et al., 1990). Lean process implementation has been researched in abundance, as has failed attempts at lean implementation. The purpose of this study was to identify and assess enablers of lean sustainability in organisations where lean processes are already being implemented. The literature study found Organisational Culture, Leadership, Employee Engagement and Trade Unions participation as factors that contributed to successful lean implementations. The author developed a model to test Organisational Culture, Leadership, Employee Engagement and Trade Unions as enablers to sustain lean practices in organisations in South Africa’s manufacturing industries. The results proved that Organisational Culture, Leadership and Employee Engagement were considered enablers for lean sustainability. These three enablers have an interlinked relationship and together help sustainability. Lacking just one factor would surely result in unsustainable lean practices. The study was conducted in the quantitative paradigm, as the hypothesised relationship was statistically tested. The data was collected from a homogenous group via an email sent with a link to the questionnaire. The data was statistically analysed with Statistica software and Microsoft Excel.
- Full Text:
- Date Issued: 2015
The behavioural and attitudinal outcomes of outsourcing
- Authors: Ramohai, Thakane Thabitha
- Date: 2015
- Subjects: Contracting out -- South Africa Industrial management -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/10329 , vital:26653
- Description: The study sought to investigate the impact outsourcing had on behaviours and attitudes of remaining employees after outsourcing. It was important to investigate this problem as there was a growing perception that outsourcing could reduce organisational commitment, employee engagement, job performance and threatens career factors in the company. The objective of the study was to contribute towards the understanding of outsourcing as a business strategy in order for managers to implement it and manage it accordingly. The sample consisted of a 100 junior to senior staff members from different companies in South Africa that have recently gone through outsourcing. There were one hundred and five (105) questionnaires issued, but only hundred (100) usable questionnaires were returned (95.2 percent response rate).The empirical results showed that there was a significantly positive correlation between outsourcing (the independent variable) and organisational commitment, employee engagement, job performance and career factors (the dependent variables). The descriptive statistics showed that most employees did not have a positive experience of outsourcing. Males and females did not differ with regard to their perceptions about their experiences of outsourcing. Furthermore, the experience of outsourcing and its outcomes were also not significantly differently experienced across other demographic categories such as age, tenure, job experience and education.
- Full Text:
- Date Issued: 2015
- Authors: Ramohai, Thakane Thabitha
- Date: 2015
- Subjects: Contracting out -- South Africa Industrial management -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/10329 , vital:26653
- Description: The study sought to investigate the impact outsourcing had on behaviours and attitudes of remaining employees after outsourcing. It was important to investigate this problem as there was a growing perception that outsourcing could reduce organisational commitment, employee engagement, job performance and threatens career factors in the company. The objective of the study was to contribute towards the understanding of outsourcing as a business strategy in order for managers to implement it and manage it accordingly. The sample consisted of a 100 junior to senior staff members from different companies in South Africa that have recently gone through outsourcing. There were one hundred and five (105) questionnaires issued, but only hundred (100) usable questionnaires were returned (95.2 percent response rate).The empirical results showed that there was a significantly positive correlation between outsourcing (the independent variable) and organisational commitment, employee engagement, job performance and career factors (the dependent variables). The descriptive statistics showed that most employees did not have a positive experience of outsourcing. Males and females did not differ with regard to their perceptions about their experiences of outsourcing. Furthermore, the experience of outsourcing and its outcomes were also not significantly differently experienced across other demographic categories such as age, tenure, job experience and education.
- Full Text:
- Date Issued: 2015
Assessing the health and safety management of SMME's in the South African construction industry
- Authors: Quantoi, Phoebus Llewellyn
- Date: 2015
- Subjects: Construction industry -- Safety measures , Industrial safety -- South Africa -- Management , Small business -- Health aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/3842 , vital:20468
- Description: The prosperity of small micro and medium enterprises (SMME’s) in the construction industry is vital for the improvement of the South African economy. Unfortunately, the poor safety record of this industry negatively affects the sustainability of SMME’s and augments the loss of human lives. Owners and managers of SMME’s in the construction industry are usually financially fragile and unaware of the direct and an indirect cost associated with injuries that may result in potential profit loss and ultimately, bankruptcy. The construction industry continues to lead with high levels of fatalities and injuries compared to other industrial sectors. High levels of non-compliance with health and safety legislation in the construction industry necessitate creative interventions to improve health and safety standards. The objective of the research was to establish to what extent SMME’s comply with health and safety in the construction industry. Research was done by means of a survey questionnaire and the findings concluded that government laws are appropriate however the enforcing of such law needs attention. Furthermore, most owners are aware of the required legislation but the competitive nature allude that “that shortcuts are taken”.
- Full Text:
- Date Issued: 2015
- Authors: Quantoi, Phoebus Llewellyn
- Date: 2015
- Subjects: Construction industry -- Safety measures , Industrial safety -- South Africa -- Management , Small business -- Health aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/3842 , vital:20468
- Description: The prosperity of small micro and medium enterprises (SMME’s) in the construction industry is vital for the improvement of the South African economy. Unfortunately, the poor safety record of this industry negatively affects the sustainability of SMME’s and augments the loss of human lives. Owners and managers of SMME’s in the construction industry are usually financially fragile and unaware of the direct and an indirect cost associated with injuries that may result in potential profit loss and ultimately, bankruptcy. The construction industry continues to lead with high levels of fatalities and injuries compared to other industrial sectors. High levels of non-compliance with health and safety legislation in the construction industry necessitate creative interventions to improve health and safety standards. The objective of the research was to establish to what extent SMME’s comply with health and safety in the construction industry. Research was done by means of a survey questionnaire and the findings concluded that government laws are appropriate however the enforcing of such law needs attention. Furthermore, most owners are aware of the required legislation but the competitive nature allude that “that shortcuts are taken”.
- Full Text:
- Date Issued: 2015
A case study of Siemens Afghanistan : building a country, building a company
- Authors: Qaleej, Raaz Hassan
- Date: 2015
- Subjects: Siemens Aktiengesellschaft , Corporate culture -- Afghanistan , Employees -- Attitudes , Industrial relations -- Afghanistan
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:854 , http://hdl.handle.net/10962/d1017522
- Description: This case study was written within the broader concept of Organisational Culture and how it is integrated into an organisation to encourage responsible leadership. The core focus and emphasis of this approach is to establish the implications for businesses operating in the most challenging of commercial environments, while adhering to their corporate ethos and organisational values. These may be summarised with the phrase: Only a clean business is a sustainable business. This dissertation is intended to act as a case study and resource aide for the teaching of leadership, organisational behaviour, human resources and business sustainability. The study is about the Afghanistan chapter of the global giant Siemens, which has been working in many areas of specialisation conducting business in the country for more than 75 years. It has been selected for this case study because of its long-term impressive record, during which time it has developed and sustained a reputation as an organisation with a much-admired organisational culture, and one to which employees feel very closely attached and connected. This case study evolved from a set of unique as well as difficult circumstances. In Afghanistan, where infrastructure is weak, businesses and other structured organisations are in their initial and immature stages of development, and employee attachment to their workplaces is relatively weak. In the case of Siemens however, it has been much the opposite. It became apparent over a protracted period of time that the relationship of employees to the company was clearly of a positive and committed nature, unlike the general perception stemming from other multinational organisations operating within the country. Many business organisations in Afghanistan tend to emphasise to a lesser degree some modern-day practices of employer-employee relationships, which negatively affect motivation and commitment. The study grew out of the observations that employees of Siemens on the other hand, seemed to exhibit attitudes and commitments contrary to the general trend in the wider business sector. This project began with the intention to identify those factors contributing to employee loyalty and strong attachments to an organisation. Subsequently, the same findings were used to identify the traits and particular features working within the organisational environment.
- Full Text:
- Date Issued: 2015
- Authors: Qaleej, Raaz Hassan
- Date: 2015
- Subjects: Siemens Aktiengesellschaft , Corporate culture -- Afghanistan , Employees -- Attitudes , Industrial relations -- Afghanistan
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:854 , http://hdl.handle.net/10962/d1017522
- Description: This case study was written within the broader concept of Organisational Culture and how it is integrated into an organisation to encourage responsible leadership. The core focus and emphasis of this approach is to establish the implications for businesses operating in the most challenging of commercial environments, while adhering to their corporate ethos and organisational values. These may be summarised with the phrase: Only a clean business is a sustainable business. This dissertation is intended to act as a case study and resource aide for the teaching of leadership, organisational behaviour, human resources and business sustainability. The study is about the Afghanistan chapter of the global giant Siemens, which has been working in many areas of specialisation conducting business in the country for more than 75 years. It has been selected for this case study because of its long-term impressive record, during which time it has developed and sustained a reputation as an organisation with a much-admired organisational culture, and one to which employees feel very closely attached and connected. This case study evolved from a set of unique as well as difficult circumstances. In Afghanistan, where infrastructure is weak, businesses and other structured organisations are in their initial and immature stages of development, and employee attachment to their workplaces is relatively weak. In the case of Siemens however, it has been much the opposite. It became apparent over a protracted period of time that the relationship of employees to the company was clearly of a positive and committed nature, unlike the general perception stemming from other multinational organisations operating within the country. Many business organisations in Afghanistan tend to emphasise to a lesser degree some modern-day practices of employer-employee relationships, which negatively affect motivation and commitment. The study grew out of the observations that employees of Siemens on the other hand, seemed to exhibit attitudes and commitments contrary to the general trend in the wider business sector. This project began with the intention to identify those factors contributing to employee loyalty and strong attachments to an organisation. Subsequently, the same findings were used to identify the traits and particular features working within the organisational environment.
- Full Text:
- Date Issued: 2015
Fostering corporate citizenship in the South African taxi industry
- Authors: Peko, Nyameka
- Date: 2015
- Subjects: Corporations -- South Africa -- Nationality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/2869 , vital:20358
- Description: The purpose of this study was to investigate and foster corporate citizenship (CC) in the SA taxi industry. The primary objective of this study was to foster corporate citizenship in the South African taxi industry by investigating the determinants that would increase CC in the SA taxi industry. The study gathered quantitative information about CC, identified which factors influence CC in the taxi industry and investigated which of these factors are the most important determinants that would increase the CC in the industry in South Africa. This study was intended to contribute to building the body of knowledge for the implementation and fostering of corporate citizenship programs. In particular, the researcher hoped that the framework provided in this study would outline the practical strategies that the taxi organisations should take in developing targeted, long-term partnerships with the communities in which they operate. Convenience sampling was used to select one hundred (100) participants. The response rate was ninety-six percent (96%). The sample was structured to include the directors, deputy directors, senior managers, managers and the drivers of the taxi organisations in twenty-three districts in the Eastern Cape. These participants were taken from the body that incorporates all the taxi associations in Eastern Cape called the Eastern Cape Bus and Business Chamber (ECBTBC). The empirical results revealed that in order to increase corporate citizenship within the SA taxi industry there should be an increase in its human resource management, operations management and the dynamic externalism of its members. The findings also revealed that the social cynicism should be decreased within this industry.
- Full Text:
- Date Issued: 2015
- Authors: Peko, Nyameka
- Date: 2015
- Subjects: Corporations -- South Africa -- Nationality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/2869 , vital:20358
- Description: The purpose of this study was to investigate and foster corporate citizenship (CC) in the SA taxi industry. The primary objective of this study was to foster corporate citizenship in the South African taxi industry by investigating the determinants that would increase CC in the SA taxi industry. The study gathered quantitative information about CC, identified which factors influence CC in the taxi industry and investigated which of these factors are the most important determinants that would increase the CC in the industry in South Africa. This study was intended to contribute to building the body of knowledge for the implementation and fostering of corporate citizenship programs. In particular, the researcher hoped that the framework provided in this study would outline the practical strategies that the taxi organisations should take in developing targeted, long-term partnerships with the communities in which they operate. Convenience sampling was used to select one hundred (100) participants. The response rate was ninety-six percent (96%). The sample was structured to include the directors, deputy directors, senior managers, managers and the drivers of the taxi organisations in twenty-three districts in the Eastern Cape. These participants were taken from the body that incorporates all the taxi associations in Eastern Cape called the Eastern Cape Bus and Business Chamber (ECBTBC). The empirical results revealed that in order to increase corporate citizenship within the SA taxi industry there should be an increase in its human resource management, operations management and the dynamic externalism of its members. The findings also revealed that the social cynicism should be decreased within this industry.
- Full Text:
- Date Issued: 2015
The impact of job redesign on employee job outcomes: the case of the implementation of a private-public partnership model at a hospital
- Authors: Onaga, Chukwuka Moses
- Date: 2015
- Subjects: Eastern Cape (South Africa) -- Department of Health , Hospitals -- Employees , Public-private sector cooperation -- South Africa -- Eastern Cape , Personnel management -- South Africa -- Eastern Cape , Organizational change -- South Africa -- Eastern Cape , Job enrichment -- South Africa -- Eastern Cape , Job satisfaction -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:853 , http://hdl.handle.net/10962/d1017521
- Description: It has been widely reported that despite high health expenditure and a myriad of policies in place, South Africa’s health outcomes are worse than those in many lower income countries. The adverse health outcomes are even more pronounced in a rural province such as the Eastern Cape Province. Consequently, the Eastern Cape Department of Health (ECDOH) had turned to Private Public Partnerships (PPP) with the hope of mitigating some of the challenges beleaguering the health system in the province. This study evaluated the impact of the implementation of one of the PPP models at an Eastern Cape Hospital on key employee job outcomes. This is crucial as there had not yet, been this type of scientific assessment of the impact of the PPP model since the inception of the PPP about half a decade ago. Theoretical guidance of the study was provided by the Job Characteristics Theory (JCT) of Oldham and Hackman (1975), which predicted that changes in five core characteristics of a job will affect three critical psychological states which will in turn impact on key employee job outcomes. Uniquely, this study veered away from the traditional quantitative approach to the application of the JCT but rather adopted a qualitative case study approach. There is historical evidence that cross cultural validation of a theory in a new setting (a South African PPP hospital in this instance) benefits from an initial qualitative study. Data collection and analysis were guided by the JCT. Primary data collection was by semi-structured, face to face, one on one interviews. The analyses of the data specifically employed pattern matching and explanation building techniques, all underpinned by the JCT. Validity of interview data was strongly contributed to by available relevant case study documents. This study found that indeed, the implementation of this PPP model brought about changes in all five (JCT) core job characteristics of clinical staff, but to varying degrees in the three unique shared service areas. Interestingly, the three psychological states were found to have been impacted upon by changes in the JCT core job characteristics but also by factors related to the context of the job, such as quality of supervision and co-worker relationship. In contrast to the predictions of the JCT, this study also found that the key job outcomes were impacted directly by such contextual factors as the recent availability of specialists and staff shortages, among others. It also emerged that the PPP implementation has directly evoked a perception of inequity and breach of psychological contract among clinical staff working at the shared service areas. Among the three shared areas, the accident and emergency unit was discovered to have had the worst overall impact. Due to the importance of contextual factors at this PPP setting, key recommendations were directed towards improved management of the jobs. It is also recommended that a follow-up quantitative study be commissioned to further explore the main themes that emerged from this study. This research report is presented in three sections. Section 1 is the evaluative report itself, structured as an academic paper. Section 2 expands on the literature that was briefly reviewed in Section 1 while Section 3 outlines, in greater details, the research methods followed during the conduct of the research and the justifications thereof.
- Full Text:
- Date Issued: 2015
- Authors: Onaga, Chukwuka Moses
- Date: 2015
- Subjects: Eastern Cape (South Africa) -- Department of Health , Hospitals -- Employees , Public-private sector cooperation -- South Africa -- Eastern Cape , Personnel management -- South Africa -- Eastern Cape , Organizational change -- South Africa -- Eastern Cape , Job enrichment -- South Africa -- Eastern Cape , Job satisfaction -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:853 , http://hdl.handle.net/10962/d1017521
- Description: It has been widely reported that despite high health expenditure and a myriad of policies in place, South Africa’s health outcomes are worse than those in many lower income countries. The adverse health outcomes are even more pronounced in a rural province such as the Eastern Cape Province. Consequently, the Eastern Cape Department of Health (ECDOH) had turned to Private Public Partnerships (PPP) with the hope of mitigating some of the challenges beleaguering the health system in the province. This study evaluated the impact of the implementation of one of the PPP models at an Eastern Cape Hospital on key employee job outcomes. This is crucial as there had not yet, been this type of scientific assessment of the impact of the PPP model since the inception of the PPP about half a decade ago. Theoretical guidance of the study was provided by the Job Characteristics Theory (JCT) of Oldham and Hackman (1975), which predicted that changes in five core characteristics of a job will affect three critical psychological states which will in turn impact on key employee job outcomes. Uniquely, this study veered away from the traditional quantitative approach to the application of the JCT but rather adopted a qualitative case study approach. There is historical evidence that cross cultural validation of a theory in a new setting (a South African PPP hospital in this instance) benefits from an initial qualitative study. Data collection and analysis were guided by the JCT. Primary data collection was by semi-structured, face to face, one on one interviews. The analyses of the data specifically employed pattern matching and explanation building techniques, all underpinned by the JCT. Validity of interview data was strongly contributed to by available relevant case study documents. This study found that indeed, the implementation of this PPP model brought about changes in all five (JCT) core job characteristics of clinical staff, but to varying degrees in the three unique shared service areas. Interestingly, the three psychological states were found to have been impacted upon by changes in the JCT core job characteristics but also by factors related to the context of the job, such as quality of supervision and co-worker relationship. In contrast to the predictions of the JCT, this study also found that the key job outcomes were impacted directly by such contextual factors as the recent availability of specialists and staff shortages, among others. It also emerged that the PPP implementation has directly evoked a perception of inequity and breach of psychological contract among clinical staff working at the shared service areas. Among the three shared areas, the accident and emergency unit was discovered to have had the worst overall impact. Due to the importance of contextual factors at this PPP setting, key recommendations were directed towards improved management of the jobs. It is also recommended that a follow-up quantitative study be commissioned to further explore the main themes that emerged from this study. This research report is presented in three sections. Section 1 is the evaluative report itself, structured as an academic paper. Section 2 expands on the literature that was briefly reviewed in Section 1 while Section 3 outlines, in greater details, the research methods followed during the conduct of the research and the justifications thereof.
- Full Text:
- Date Issued: 2015
The success factors of SMME's in New Brighton, Port Elizabeth
- Authors: Ngcwangu, Sivuyo
- Date: 2015
- Subjects: Small business -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/6369 , vital:21079
- Description: The important role played by small, medium and micro enterprises (SMMEs) in economic development has long been recognised by government at various levels in South Africa. The passing of the National Small Business Act, 1996 (Act 102 of 1996), and more significantly its Amendment Act of 2004 (Act 29 of 2004) which called into existence the Small Enterprise Development Agency (SEDA), as well as a range of strategies headed by the current Integrated Strategy on the Promotion of Entrepreneurship and Small Enterprises of 2005 bear testimony to a commitment on the part of the nation to small enterprise growth. There is vast research pertaining challenges facing small medium and micro enterprises (SMMEs) as well as factors that have a positive impact on the growth and success of these enterprises. This primary objective of this study was to identify successful SMMEs in the New Brighton Township, Port Elizabeth and investigate factors that have enabled them to maintain their stability over the years. Also, this study will investigated causes of SMME failure with the aim of providing possible solutions to these challenges. After a comprehensive literature review on SMMEs, the following variables were identified as possibly having an influence on the growth and profitability of small enterprises. These are: Entrepreneurial orientation; Customer focus; Human resources; Record keeping; Access to funding; External support; Training and education; Access to markets. These variables were used to construct research hypotheses and a conceptual model which could be used to address challenges faced by SMMEs.
- Full Text:
- Date Issued: 2015
- Authors: Ngcwangu, Sivuyo
- Date: 2015
- Subjects: Small business -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/6369 , vital:21079
- Description: The important role played by small, medium and micro enterprises (SMMEs) in economic development has long been recognised by government at various levels in South Africa. The passing of the National Small Business Act, 1996 (Act 102 of 1996), and more significantly its Amendment Act of 2004 (Act 29 of 2004) which called into existence the Small Enterprise Development Agency (SEDA), as well as a range of strategies headed by the current Integrated Strategy on the Promotion of Entrepreneurship and Small Enterprises of 2005 bear testimony to a commitment on the part of the nation to small enterprise growth. There is vast research pertaining challenges facing small medium and micro enterprises (SMMEs) as well as factors that have a positive impact on the growth and success of these enterprises. This primary objective of this study was to identify successful SMMEs in the New Brighton Township, Port Elizabeth and investigate factors that have enabled them to maintain their stability over the years. Also, this study will investigated causes of SMME failure with the aim of providing possible solutions to these challenges. After a comprehensive literature review on SMMEs, the following variables were identified as possibly having an influence on the growth and profitability of small enterprises. These are: Entrepreneurial orientation; Customer focus; Human resources; Record keeping; Access to funding; External support; Training and education; Access to markets. These variables were used to construct research hypotheses and a conceptual model which could be used to address challenges faced by SMMEs.
- Full Text:
- Date Issued: 2015
The status of vaccine availability and associated factors in Tshwane government clinics
- Authors: Ngcobo, Ntombenhle Judith
- Date: 2015
- Subjects: Health facilities -- Materials management -- South Africa -- City of Tshwane Metropolitan Municipality , Inventory shortages -- South Africa -- City of Tshwane Metropolitan Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/8967 , vital:26447
- Description: Vaccines have greatly contributed to the control of vaccine preventable diseases. The adoption of the Decade of Vaccines (DoV) by the World Health Assembly in 2011 is an indication of how the global community values the benefits of vaccines. Efforts by many countries to introduce new vaccines are a significant move towards attaining this vision. However, new vaccines put strain on vaccine supply chains. The immunization programme in South Africa has similar challenges, with indications of vaccine stock outs in clinics since the introduction of three new vaccines in 2009. This study set out to establish the status of availability of vaccines in Tshwane government clinics and associated factors. Method: A cross-sectional study was conducted in a sample of randomly selected government clinics in Tshwane health district of Gauteng province. Data was collected using a structured measurement instrument during a visit to each of the participating clinics. Data was collated and analysed using excel based software. Results: A total of 31 clinics participated. In the preceding 12 months, clinics experienced vaccine stock outs, especially of the 3 new vaccines: pneumococcal conjugate vaccine (PCV), rotavirus (RV) vaccine and Pentaxim ®. These were also out of stock for a long duration; for over 2 weeks in a majority of clinics. The causes of vaccine stock outs were: poor management of stock, depot out of stock, unreliable deliveries, lack of pharmacy assistants, and limited fridge capacity. Further burdening the situation is the emergency ordering system that does not function effectively. Conclusion: Significant vaccine shortages occur in Tshwane government clinics. It is recommended that the vaccine supply chain should be restructured and overhauled with the use of advances in technology. Urgent measures should be taken to address the identified causes of stock outs including ensuring reliable deliveries of stock and emergency orders.
- Full Text:
- Date Issued: 2015
- Authors: Ngcobo, Ntombenhle Judith
- Date: 2015
- Subjects: Health facilities -- Materials management -- South Africa -- City of Tshwane Metropolitan Municipality , Inventory shortages -- South Africa -- City of Tshwane Metropolitan Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/8967 , vital:26447
- Description: Vaccines have greatly contributed to the control of vaccine preventable diseases. The adoption of the Decade of Vaccines (DoV) by the World Health Assembly in 2011 is an indication of how the global community values the benefits of vaccines. Efforts by many countries to introduce new vaccines are a significant move towards attaining this vision. However, new vaccines put strain on vaccine supply chains. The immunization programme in South Africa has similar challenges, with indications of vaccine stock outs in clinics since the introduction of three new vaccines in 2009. This study set out to establish the status of availability of vaccines in Tshwane government clinics and associated factors. Method: A cross-sectional study was conducted in a sample of randomly selected government clinics in Tshwane health district of Gauteng province. Data was collected using a structured measurement instrument during a visit to each of the participating clinics. Data was collated and analysed using excel based software. Results: A total of 31 clinics participated. In the preceding 12 months, clinics experienced vaccine stock outs, especially of the 3 new vaccines: pneumococcal conjugate vaccine (PCV), rotavirus (RV) vaccine and Pentaxim ®. These were also out of stock for a long duration; for over 2 weeks in a majority of clinics. The causes of vaccine stock outs were: poor management of stock, depot out of stock, unreliable deliveries, lack of pharmacy assistants, and limited fridge capacity. Further burdening the situation is the emergency ordering system that does not function effectively. Conclusion: Significant vaccine shortages occur in Tshwane government clinics. It is recommended that the vaccine supply chain should be restructured and overhauled with the use of advances in technology. Urgent measures should be taken to address the identified causes of stock outs including ensuring reliable deliveries of stock and emergency orders.
- Full Text:
- Date Issued: 2015
The effect of occupational health and safety programmes in the growth of small businesses in Gauteng province, South Africa
- Authors: Myeni, Sibongiseni Selby
- Date: 2015
- Subjects: Small business -- South Africa -- Gauteng -- Growth , Industrial safety -- South Africa -- Gauteng
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/8846 , vital:26435
- Description: Introduction: Managers in small businesses are faced with a dilemma of meeting the requirements of health and safety legislation and trying to grow their businesses. It is important that they understand the business value of occupational health and safety programs. For them to allocate resources to occupational health and safety programs they need to understand if there are any economic benefits attached to such programs. Thus this study was designed to investigate the benefits of occupational health services on economic performance and growth of small businesses in Gauteng, South Africa. Method: This was a descriptive quantitative study. A self administered structured questionnaire was developed and distributed to 200 small businesses in Gauteng Province, South Africa. Thirty completed questionnaires were received back, representing a response rate of 15%. Data was analysed by the NMMU Unit for Statistical Consultation, using STATISTICA. Results: Economic performance moderately correlated with the presence of occupational health and safety professionals. It moderately correlated with the categories of occupational health and safety professionals in a small business. The level of knowledge, awareness, attitude and perception on occupational health and safety was rated high. Eighty three percent (83%) of the respondents had a clear understanding of their responsibility in terms of the health and safety function at work. The level of employee engagement was rated high with seventy six percent (76%) of respondents reporting that they get recognition for their work, and eighty six percent (86%) indicated that they were happy with the relationship they had with their boss. There was a difference between managers and employees in terms of how they view economic performance and growth of their companies. Conclusion: The presence of occupational health and safety professionals as well as different categories of occupational health and safety professionals are factors of importance in the economic performance and growth of small businesses in Gauteng, Republic of South Africa. The weak correlation between economic performance and growth of small businesses requires a further study with a bigger sample size.
- Full Text:
- Date Issued: 2015
- Authors: Myeni, Sibongiseni Selby
- Date: 2015
- Subjects: Small business -- South Africa -- Gauteng -- Growth , Industrial safety -- South Africa -- Gauteng
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/8846 , vital:26435
- Description: Introduction: Managers in small businesses are faced with a dilemma of meeting the requirements of health and safety legislation and trying to grow their businesses. It is important that they understand the business value of occupational health and safety programs. For them to allocate resources to occupational health and safety programs they need to understand if there are any economic benefits attached to such programs. Thus this study was designed to investigate the benefits of occupational health services on economic performance and growth of small businesses in Gauteng, South Africa. Method: This was a descriptive quantitative study. A self administered structured questionnaire was developed and distributed to 200 small businesses in Gauteng Province, South Africa. Thirty completed questionnaires were received back, representing a response rate of 15%. Data was analysed by the NMMU Unit for Statistical Consultation, using STATISTICA. Results: Economic performance moderately correlated with the presence of occupational health and safety professionals. It moderately correlated with the categories of occupational health and safety professionals in a small business. The level of knowledge, awareness, attitude and perception on occupational health and safety was rated high. Eighty three percent (83%) of the respondents had a clear understanding of their responsibility in terms of the health and safety function at work. The level of employee engagement was rated high with seventy six percent (76%) of respondents reporting that they get recognition for their work, and eighty six percent (86%) indicated that they were happy with the relationship they had with their boss. There was a difference between managers and employees in terms of how they view economic performance and growth of their companies. Conclusion: The presence of occupational health and safety professionals as well as different categories of occupational health and safety professionals are factors of importance in the economic performance and growth of small businesses in Gauteng, Republic of South Africa. The weak correlation between economic performance and growth of small businesses requires a further study with a bigger sample size.
- Full Text:
- Date Issued: 2015
The exploration of influence as a leadership competency amongst emerging adult males
- Authors: Munyai, Pfarelo Pardon
- Date: 2015
- Subjects: Leadership , Leadership -- Psychological aspects , Influence (Psychology) , Control (Psychology) , Social media , Executives -- Training of , Executive ability , College students , Young adults , Educational leadership , Executive coaching , Male college students , Leadership -- Study and teaching (Higher) , College student government
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:852 , http://hdl.handle.net/10962/d1017520
- Description: The association between leadership, influence and power is well developed in the literature. However, there is a notable lack of research on youth leadership development, especially as it pertains to their exercise of influence. This paper was borne out of the need to explore how youth - emerging adults’ males in particular - exercise influence as a leadership competency within their voluntary leadership positions. Using semi-structured face-to-face interviews and the Critical Incident Technique (CIT), the research primarily focused on influence tactics and how they were employed. This included assessing the related power bases and principles of influence that were manifest, as well as the learning and development that occurred when reflecting on the outcome of the influence process. Data was analysed using an open coding procedure. Incidents explored in the study were primarily interpersonal in nature. This was reminiscent of lateral influence that characterised the peer to peer contextual environment of the study. The study found that in their influence pursuits, emerging adults followed a rational approach to influence. The distinguishable power bases and their relative importance in application were context dependent (Krause and Kearney, 2006:59-86). In addition, various proactive influence tactics were employed with a leaning towards those perceived as positive, honest and non-manipulative in application, which was congruent with Head Student role expectations and the culture of the organization. The utilization of social media as a communication platform from which various tactics could be launched was a novel and notable finding. Consequently, the results were presented primarily under two themes, exploring how tactics of influence are used face to face and via the social media platform. In addition, the study emphasised the ethical implications of the exercise of influence in both of these platforms and related to this, the challenge of influencing friends or close associates, without undermining leadership integrity. Overall, the various influence incidents presented and their outcomes, evidently shaped leadership development by reinforcing tactics which worked and stimulating continuous reflection and learning, adaptive strategies and the development of new means to deal with resistance and non-compliance. All of these are critical to shaping future influence behaviour. Primary recommendations include the need for a proactive approach to educating youth on leadership and influence through formal programmes, if they were to be empowered with tools to develop and maximize their leadership potential. Equally, practitioners need to be sensitized to the significance of their role as catalysts in nurturing youth leadership development. In addition, the novel use of social media as a leadership influence platform was recognised as significant and as such, a candidate for further research. Beyond the limited scope of this study, other angles worthy of further research include, factoring in elements such as gender, cross-cultural differences and the aspect of voluntary versus incentivised (or paid) leadership positions. The research is presented in an academic paper format, and is structured in three sections. These sections are written up as relatively independent sections, but are complementary in covering the full scope of the research. Section One, which is essentially a paper in a format of an academic journal article, represent the primary section and covers the results of the study, together with discussions and recommendations. This is followed by a literature review (i.e. Section Two), which delves into all the relevant literature explored. Section Three covers the methodology, research design and research procedure pursued. As part of the addendum, a comprehensive summary of the incidents explored is presented. This gives insight into the nature of the various incidents, the influence tactics preferred, power bases and influence principles manifested, together with the outcomes of the incidents. Furthermore, lessons drawn in reflection are noted, which participants viewed as critical, in that they shaped the way they now intend to exercise influence and thereby reflects their personal leadership development.
- Full Text:
- Date Issued: 2015
- Authors: Munyai, Pfarelo Pardon
- Date: 2015
- Subjects: Leadership , Leadership -- Psychological aspects , Influence (Psychology) , Control (Psychology) , Social media , Executives -- Training of , Executive ability , College students , Young adults , Educational leadership , Executive coaching , Male college students , Leadership -- Study and teaching (Higher) , College student government
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:852 , http://hdl.handle.net/10962/d1017520
- Description: The association between leadership, influence and power is well developed in the literature. However, there is a notable lack of research on youth leadership development, especially as it pertains to their exercise of influence. This paper was borne out of the need to explore how youth - emerging adults’ males in particular - exercise influence as a leadership competency within their voluntary leadership positions. Using semi-structured face-to-face interviews and the Critical Incident Technique (CIT), the research primarily focused on influence tactics and how they were employed. This included assessing the related power bases and principles of influence that were manifest, as well as the learning and development that occurred when reflecting on the outcome of the influence process. Data was analysed using an open coding procedure. Incidents explored in the study were primarily interpersonal in nature. This was reminiscent of lateral influence that characterised the peer to peer contextual environment of the study. The study found that in their influence pursuits, emerging adults followed a rational approach to influence. The distinguishable power bases and their relative importance in application were context dependent (Krause and Kearney, 2006:59-86). In addition, various proactive influence tactics were employed with a leaning towards those perceived as positive, honest and non-manipulative in application, which was congruent with Head Student role expectations and the culture of the organization. The utilization of social media as a communication platform from which various tactics could be launched was a novel and notable finding. Consequently, the results were presented primarily under two themes, exploring how tactics of influence are used face to face and via the social media platform. In addition, the study emphasised the ethical implications of the exercise of influence in both of these platforms and related to this, the challenge of influencing friends or close associates, without undermining leadership integrity. Overall, the various influence incidents presented and their outcomes, evidently shaped leadership development by reinforcing tactics which worked and stimulating continuous reflection and learning, adaptive strategies and the development of new means to deal with resistance and non-compliance. All of these are critical to shaping future influence behaviour. Primary recommendations include the need for a proactive approach to educating youth on leadership and influence through formal programmes, if they were to be empowered with tools to develop and maximize their leadership potential. Equally, practitioners need to be sensitized to the significance of their role as catalysts in nurturing youth leadership development. In addition, the novel use of social media as a leadership influence platform was recognised as significant and as such, a candidate for further research. Beyond the limited scope of this study, other angles worthy of further research include, factoring in elements such as gender, cross-cultural differences and the aspect of voluntary versus incentivised (or paid) leadership positions. The research is presented in an academic paper format, and is structured in three sections. These sections are written up as relatively independent sections, but are complementary in covering the full scope of the research. Section One, which is essentially a paper in a format of an academic journal article, represent the primary section and covers the results of the study, together with discussions and recommendations. This is followed by a literature review (i.e. Section Two), which delves into all the relevant literature explored. Section Three covers the methodology, research design and research procedure pursued. As part of the addendum, a comprehensive summary of the incidents explored is presented. This gives insight into the nature of the various incidents, the influence tactics preferred, power bases and influence principles manifested, together with the outcomes of the incidents. Furthermore, lessons drawn in reflection are noted, which participants viewed as critical, in that they shaped the way they now intend to exercise influence and thereby reflects their personal leadership development.
- Full Text:
- Date Issued: 2015
Assessing law enforcement's ability to fight cybercrime in South Africa
- Authors: Moleko, Tsepo
- Date: 2015
- Subjects: Computer crimes -- South Africa Law enforcement -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/11470 , vital:26929
- Description: Cybercrime is the use of technology to support or directly facilitate a criminal activity, with logon credentials being the main information asset targeted during a cybercrime. The one time passwords used by banks to protect their clients from cybercrime are also under attack by cybercriminals. The Internet has made it easy to commit cybercrime, with perpetrators experiencing virtually no risk with huge returns. Individual cybercrime cases are sometimes small in nature, which means that the police can be reluctant to commit the resources necessary to investigate every incident. There is a distinct lack of resources, skills, knowledge and training in relation to identifying, understanding and responding to the growing threat of cybercrime. This research addresses how to solve these issues in South Africa in order for cybercrime to be tackled effectively and for perpetrators to be prosecuted.
- Full Text:
- Date Issued: 2015
- Authors: Moleko, Tsepo
- Date: 2015
- Subjects: Computer crimes -- South Africa Law enforcement -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/11470 , vital:26929
- Description: Cybercrime is the use of technology to support or directly facilitate a criminal activity, with logon credentials being the main information asset targeted during a cybercrime. The one time passwords used by banks to protect their clients from cybercrime are also under attack by cybercriminals. The Internet has made it easy to commit cybercrime, with perpetrators experiencing virtually no risk with huge returns. Individual cybercrime cases are sometimes small in nature, which means that the police can be reluctant to commit the resources necessary to investigate every incident. There is a distinct lack of resources, skills, knowledge and training in relation to identifying, understanding and responding to the growing threat of cybercrime. This research addresses how to solve these issues in South Africa in order for cybercrime to be tackled effectively and for perpetrators to be prosecuted.
- Full Text:
- Date Issued: 2015
An evaluation of the implementation of Mercedes Benz production system (MPS) and the employee change readiness at Mercedes Benz commercial vehicles South Africa
- Authors: McAllister, Rozane Ronardo
- Date: 2015
- Subjects: Daimler-Benz Aktiengesellschaft , Organizational change -- South Africa , Organizational behavior -- South Africa , Employees -- Attitudes , Continuous improvement process -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:850 , http://hdl.handle.net/10962/d1017518
- Description: The evaluation report section describes the evaluation of the implementation of Mercedes Benz Production System (MPS) at Mercedes Benz Commercial Vehicles, which is a division of Mercedes Benz South Africa’s manufacturing plant situated in East London. The section evaluates the changes the implementation of MPS brought to the Key Performance Indicators (KPI’S) of the division and evaluates the change readiness of the employees in the division prior to the change. The change implementation was initiated by the management of MBCV as a strategic organisational change to bring about continuous improvement to the KPI’s of the organisation. These KPI’s are Safety, Quality, Delivery, Cost and Morale (SQDCM). The reason behind the change at the time was deemed critical to MBCV in order to meet the annual KPI targets and remain cost competitive and sustainable. The evaluation report further describes the results of the change with regards to the organisational KPI’s and the level of employee change readiness which was conducted through a questionnaire survey. A brief literature review is included in the Evaluation Report under section one describing key concepts about Production Systems, Lean Manufacturing and Change Management. The evaluation section includes recommendations based on the results of the research findings and ends with a conclusion. The literature review section explores the literature that supports production systems, lean manufacturing and change management concepts, its definitions, importance and benefits. The literature review describes and critiques key concepts of the research such as productions systems, MPS in particular, lean manufacturing concepts and related change management topics relevant to the research. The literature review defines production systems and the concepts of lean manufacturing, highlighting the benefits of the concepts to enhance organisations’ manufacturing capabilities. An integrated part of lean manufacturing is people and the implementation of lean manufacturing into an organisation requires change management theories therefore key understanding in this particular research was to discuss change management concepts, in particular, employee change readiness. The literature will discuss different tools to assess employee change readiness and from this develop an employee change readiness tool. The change management concepts evaluated change readiness and the consequences if organisations are not ready for change. The research methodology section describes how that the research was conducted in two phases, one to evaluate the implementation of MPS with regards to the organisational KPI’s (SQDCM). This was assessed through reports from projects and presentations made by the project teams on improvements of the organisational KPI’s. The second phase evaluated the change readiness of the employees prior to the implementation of MPS. This phase of the research was intended to retrieve quantitative data with an adapted questionnaire which was distributed to employees. To evaluate the change readiness, a change model known as ADKAR was used as an evaluation instrument. The modified ADKAR questionnaire was distributed to employees in hard copies and completed during a weekly team meeting. The results were summarised and descriptive statistics were used to analyse the final results. Microsoft Excel (2010 version) was used to illustrate and display the graphs. Section three discussed the research methodology in more detail. The study shows that although there were some positive changes that came from the implementation of MPS in MBCV, especially to the following KPI’s (Safety, Quality, Delivery and Cost), real consideration should be given to employee morale and the level of change readiness of MBCV employees.
- Full Text:
- Date Issued: 2015
- Authors: McAllister, Rozane Ronardo
- Date: 2015
- Subjects: Daimler-Benz Aktiengesellschaft , Organizational change -- South Africa , Organizational behavior -- South Africa , Employees -- Attitudes , Continuous improvement process -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:850 , http://hdl.handle.net/10962/d1017518
- Description: The evaluation report section describes the evaluation of the implementation of Mercedes Benz Production System (MPS) at Mercedes Benz Commercial Vehicles, which is a division of Mercedes Benz South Africa’s manufacturing plant situated in East London. The section evaluates the changes the implementation of MPS brought to the Key Performance Indicators (KPI’S) of the division and evaluates the change readiness of the employees in the division prior to the change. The change implementation was initiated by the management of MBCV as a strategic organisational change to bring about continuous improvement to the KPI’s of the organisation. These KPI’s are Safety, Quality, Delivery, Cost and Morale (SQDCM). The reason behind the change at the time was deemed critical to MBCV in order to meet the annual KPI targets and remain cost competitive and sustainable. The evaluation report further describes the results of the change with regards to the organisational KPI’s and the level of employee change readiness which was conducted through a questionnaire survey. A brief literature review is included in the Evaluation Report under section one describing key concepts about Production Systems, Lean Manufacturing and Change Management. The evaluation section includes recommendations based on the results of the research findings and ends with a conclusion. The literature review section explores the literature that supports production systems, lean manufacturing and change management concepts, its definitions, importance and benefits. The literature review describes and critiques key concepts of the research such as productions systems, MPS in particular, lean manufacturing concepts and related change management topics relevant to the research. The literature review defines production systems and the concepts of lean manufacturing, highlighting the benefits of the concepts to enhance organisations’ manufacturing capabilities. An integrated part of lean manufacturing is people and the implementation of lean manufacturing into an organisation requires change management theories therefore key understanding in this particular research was to discuss change management concepts, in particular, employee change readiness. The literature will discuss different tools to assess employee change readiness and from this develop an employee change readiness tool. The change management concepts evaluated change readiness and the consequences if organisations are not ready for change. The research methodology section describes how that the research was conducted in two phases, one to evaluate the implementation of MPS with regards to the organisational KPI’s (SQDCM). This was assessed through reports from projects and presentations made by the project teams on improvements of the organisational KPI’s. The second phase evaluated the change readiness of the employees prior to the implementation of MPS. This phase of the research was intended to retrieve quantitative data with an adapted questionnaire which was distributed to employees. To evaluate the change readiness, a change model known as ADKAR was used as an evaluation instrument. The modified ADKAR questionnaire was distributed to employees in hard copies and completed during a weekly team meeting. The results were summarised and descriptive statistics were used to analyse the final results. Microsoft Excel (2010 version) was used to illustrate and display the graphs. Section three discussed the research methodology in more detail. The study shows that although there were some positive changes that came from the implementation of MPS in MBCV, especially to the following KPI’s (Safety, Quality, Delivery and Cost), real consideration should be given to employee morale and the level of change readiness of MBCV employees.
- Full Text:
- Date Issued: 2015