A project delivery framework within the Construction Industry
- Authors: Chikandiwa,Yeaukai Memory
- Date: 2021-04
- Subjects: Construction --Management -- South Africa , Project Management , Communication
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52594 , vital:43692
- Description: A lack of effective communication has often resulted in information bottlenecks and conflicts in the execution of construction projects and is the primary cause of problems such as delays, increased project cost, reduced roductivity, loss of profit, or damaged professional or business relationships within the construction Industry. Despite all the advancement in the communication and integration tools in a drive to optimize the construction industry, this challenge still remains. In order to address this problem, this research project sought to determine the key elements that constitute effective communication and its importance to the successful projects delivery within the construction industry. A survey design which involved a sample study of a representative population through the use of a questionnaire was used. The research population comprised of all design consultants. The research found that, Common tools and processes, Good change management, PM best practices & Performance KPIs and resources are the main missing elements respectively for effective communication, which foster the conflicts inherent within the industry. The following key factors are however mostly present in project team; well-articulated project scope, quality information exchange and commendable people, cultures and behaviour. Informational asymmetries, misrepresentation, poor PM skills hinders effective communication and often results in project failure. There is therefore need to concertize the design professionals on the importance of effective communication and enlighten them on the dynamics involved. The construction industry is inherently complex, multi-disciplinary, fragmented, sporadic, dynamic and generally resistant to change. Hence, the need for rigorous research and feed back to the design professionals on effective communication especially during the changing times driven by technology, dubbed the 4th revolution. More work is to be done in order to achieve the effective communication, in the following study research area for the construction industry; the alignment of tools and processes, change management and Performance KPIs for the construction industry. These factors present a huge challenge in a fragmented and adversarial industry which is inherently resistant to change. , Thesis (MSc) -- Faculty of Engineering,the Built Environment and Information technology,2021
- Full Text:
- Date Issued: 2021-04
- Authors: Chikandiwa,Yeaukai Memory
- Date: 2021-04
- Subjects: Construction --Management -- South Africa , Project Management , Communication
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52594 , vital:43692
- Description: A lack of effective communication has often resulted in information bottlenecks and conflicts in the execution of construction projects and is the primary cause of problems such as delays, increased project cost, reduced roductivity, loss of profit, or damaged professional or business relationships within the construction Industry. Despite all the advancement in the communication and integration tools in a drive to optimize the construction industry, this challenge still remains. In order to address this problem, this research project sought to determine the key elements that constitute effective communication and its importance to the successful projects delivery within the construction industry. A survey design which involved a sample study of a representative population through the use of a questionnaire was used. The research population comprised of all design consultants. The research found that, Common tools and processes, Good change management, PM best practices & Performance KPIs and resources are the main missing elements respectively for effective communication, which foster the conflicts inherent within the industry. The following key factors are however mostly present in project team; well-articulated project scope, quality information exchange and commendable people, cultures and behaviour. Informational asymmetries, misrepresentation, poor PM skills hinders effective communication and often results in project failure. There is therefore need to concertize the design professionals on the importance of effective communication and enlighten them on the dynamics involved. The construction industry is inherently complex, multi-disciplinary, fragmented, sporadic, dynamic and generally resistant to change. Hence, the need for rigorous research and feed back to the design professionals on effective communication especially during the changing times driven by technology, dubbed the 4th revolution. More work is to be done in order to achieve the effective communication, in the following study research area for the construction industry; the alignment of tools and processes, change management and Performance KPIs for the construction industry. These factors present a huge challenge in a fragmented and adversarial industry which is inherently resistant to change. , Thesis (MSc) -- Faculty of Engineering,the Built Environment and Information technology,2021
- Full Text:
- Date Issued: 2021-04
An evaluation of a bank’s clients’ preference for particular communication channels
- Authors: Chapwanya, Marvelous
- Date: 2021-04
- Subjects: Communication , Mass media
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26615 , vital:65663
- Description: This study aims to establish clients’ preference for particular communication channels of a particular bank in Alice. The study, focusing on marketing communication, was guided by the tenets of media richness theory. The study employed both quantitative and qualitative research methods. This particular bank is one of the biggest banks in South Africa and it has many branches across the country and abroad. However, this study only focused on clients in the small town of Alice in the Eastern Cape. Alice has three major groups of clients: those who are highly educated, those who are illiterate and those who fall in between. This diversity in the demographics of the clients affects the way people react to the communication channels used by this bank including modern communication channels and traditional channels. It was discovered that education level, age (as related to literacy level), language, geographical location and access to computers and the internet have an impact on the way the clients evaluate the preference for particular communication channels of this bank. The results of the study show that the majority of the clients prefer communication channels that are interactive like face-to-face communication and cell phone calls. The other channels at the clients’ disposal are television, radio, newspapers, printed mail, internet and emails. However, some of these channels are not regarded as very effective by the clients in Alice for several reasons such as the rural nature of Alice, lack of access and resources, being illiterate, and a lack of education. The clients suggested that the bank make use of other communication channels that suit a rural and less developed area in order to effectively communicate with the clients. The study also brought to light that the use of the new ICTs in Alice is still lagging, resulting in many customers experiencing problems when they want to use some of the communication channels offered by the bank. , Thesis (MSoc ) -- Faculty of Social Sciences & Humanities, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Chapwanya, Marvelous
- Date: 2021-04
- Subjects: Communication , Mass media
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26615 , vital:65663
- Description: This study aims to establish clients’ preference for particular communication channels of a particular bank in Alice. The study, focusing on marketing communication, was guided by the tenets of media richness theory. The study employed both quantitative and qualitative research methods. This particular bank is one of the biggest banks in South Africa and it has many branches across the country and abroad. However, this study only focused on clients in the small town of Alice in the Eastern Cape. Alice has three major groups of clients: those who are highly educated, those who are illiterate and those who fall in between. This diversity in the demographics of the clients affects the way people react to the communication channels used by this bank including modern communication channels and traditional channels. It was discovered that education level, age (as related to literacy level), language, geographical location and access to computers and the internet have an impact on the way the clients evaluate the preference for particular communication channels of this bank. The results of the study show that the majority of the clients prefer communication channels that are interactive like face-to-face communication and cell phone calls. The other channels at the clients’ disposal are television, radio, newspapers, printed mail, internet and emails. However, some of these channels are not regarded as very effective by the clients in Alice for several reasons such as the rural nature of Alice, lack of access and resources, being illiterate, and a lack of education. The clients suggested that the bank make use of other communication channels that suit a rural and less developed area in order to effectively communicate with the clients. The study also brought to light that the use of the new ICTs in Alice is still lagging, resulting in many customers experiencing problems when they want to use some of the communication channels offered by the bank. , Thesis (MSoc ) -- Faculty of Social Sciences & Humanities, 2021
- Full Text:
- Date Issued: 2021-04
Contract compliance in procuring and disposing entities (PDES) in state departments in Uganda: subtitle if needed. If no subtitle follow instructions in manual
- Authors: Babirye, Hamidah
- Date: 2021-04
- Subjects: Communication , Records -- Management , Public contracts -- Uganda
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/50933 , vital:43173
- Description: Contract compliance has continuously played a vital role in the development of nations globally. It is important, because it enhances the efficiency and success of projects; ensures value for money; mitigates risks and saves a considerable amount of time and resources. Despite its importance, projects continue to fail due to poor communication, untimely deliveries, poor quality deliveries and the lack of a suitable compliance environment. This study helped to address the aforementioned challenges by creating an enabling environment for contract compliance in procuring and disposing entities (PDEs) in state departments in Uganda. The purpose of this study was to determine the enabling factors necessary for contract compliance and how it can be effectively used to assist PDEs in the Ugandan context. This purpose was achieved through a qualitative research approach that provided insights into the need for contract compliance among PDEs and the perceptions thereof; the contract compliance processes; challenges associated with contract compliance and the factors to be considered when creating an enabling environment for contract compliance. Data was gathered from telephonic interviews with twenty one participants and focus group discussions via the Zoom online platform with eight participants, bringing the total number of participants to twenty nine. Participants included auditors, accounting officers, heads of finance departments, heads of procurement departments and procurement officers. Data was collected using an interview guide and analysed by means of content and thematic analyses. A conceptual framework for creating a suitable environment for contract compliance in PDEs was developed. Findings indicate that the critical factors for creating an enabling environment include: communication; reporting; records management; institutional structure; compliance checks; enforcement; a legal and regulatory framework; and evaluation. Other factors include: stakeholder involvement; contract management; funding; openness; ethical orientation; and capacity building. The proposed conceptual framework serves as a valuable resource for researchers and practitioners, especially those involved in public procurement. , Thesis (DPhil) -- Faculty of Business and Economic Sciences, Business Management, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Babirye, Hamidah
- Date: 2021-04
- Subjects: Communication , Records -- Management , Public contracts -- Uganda
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/50933 , vital:43173
- Description: Contract compliance has continuously played a vital role in the development of nations globally. It is important, because it enhances the efficiency and success of projects; ensures value for money; mitigates risks and saves a considerable amount of time and resources. Despite its importance, projects continue to fail due to poor communication, untimely deliveries, poor quality deliveries and the lack of a suitable compliance environment. This study helped to address the aforementioned challenges by creating an enabling environment for contract compliance in procuring and disposing entities (PDEs) in state departments in Uganda. The purpose of this study was to determine the enabling factors necessary for contract compliance and how it can be effectively used to assist PDEs in the Ugandan context. This purpose was achieved through a qualitative research approach that provided insights into the need for contract compliance among PDEs and the perceptions thereof; the contract compliance processes; challenges associated with contract compliance and the factors to be considered when creating an enabling environment for contract compliance. Data was gathered from telephonic interviews with twenty one participants and focus group discussions via the Zoom online platform with eight participants, bringing the total number of participants to twenty nine. Participants included auditors, accounting officers, heads of finance departments, heads of procurement departments and procurement officers. Data was collected using an interview guide and analysed by means of content and thematic analyses. A conceptual framework for creating a suitable environment for contract compliance in PDEs was developed. Findings indicate that the critical factors for creating an enabling environment include: communication; reporting; records management; institutional structure; compliance checks; enforcement; a legal and regulatory framework; and evaluation. Other factors include: stakeholder involvement; contract management; funding; openness; ethical orientation; and capacity building. The proposed conceptual framework serves as a valuable resource for researchers and practitioners, especially those involved in public procurement. , Thesis (DPhil) -- Faculty of Business and Economic Sciences, Business Management, 2021
- Full Text:
- Date Issued: 2021-04
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