An integrated management system for quality and information security in healthcare
- Authors: Tyali, Sinovuyo
- Date: 2012
- Subjects: Health services administration -- Quality control.
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9745 , http://hdl.handle.net/10948/d1006670 , Health services administration -- Quality control.
- Description: Health service organizations are increasingly required to deliver quality healthcare services without increasing costs. The adoption of health information technologies can assist these organizations to deliver a quality service; however, this again exposes the health information to threats. The protection of personal health information is critical to ensure the privacy of patients in the care of health service organizations. Therefore both quality and information security are of importance in healthcare. Organisations commonly use management system standards to assist them to improve a particular function (e.g. quality or security) through structured organizational processes to establish, maintain and optimise a management system for the particular function. In the healthcare sector, the ISO 9001, ISO 9004 and IWA 1 standards may be used for the purpose of improving quality management through the establishment of a quality management system. Similarly, the ISO 27001 and ISO 27799 standards may be used to improve information security management through the establishment of an information security management system. However, the concurrent implementation of multiple standards brings confusion and complexity within organisations. A possible solution to the confusion is to introduce an integrated management system that addresses the requirements of multiple management systems. In this research, various standards relevant to the establishment of management systems for quality and security are studied. Additionally, literature on integrated management systems is reviewed to determine a possible approach to establishing an IMS for quality and information security in healthcare. It will be shown that the quality management and information security management standards contain commonalities that an integration approach can be based on. A detailed investigation of these commonalities is done in order to present the final proposal of the IMSQS, the Integrated Management System for Quality and Information Security in healthcare.
- Full Text:
- Date Issued: 2012
- Authors: Tyali, Sinovuyo
- Date: 2012
- Subjects: Health services administration -- Quality control.
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9745 , http://hdl.handle.net/10948/d1006670 , Health services administration -- Quality control.
- Description: Health service organizations are increasingly required to deliver quality healthcare services without increasing costs. The adoption of health information technologies can assist these organizations to deliver a quality service; however, this again exposes the health information to threats. The protection of personal health information is critical to ensure the privacy of patients in the care of health service organizations. Therefore both quality and information security are of importance in healthcare. Organisations commonly use management system standards to assist them to improve a particular function (e.g. quality or security) through structured organizational processes to establish, maintain and optimise a management system for the particular function. In the healthcare sector, the ISO 9001, ISO 9004 and IWA 1 standards may be used for the purpose of improving quality management through the establishment of a quality management system. Similarly, the ISO 27001 and ISO 27799 standards may be used to improve information security management through the establishment of an information security management system. However, the concurrent implementation of multiple standards brings confusion and complexity within organisations. A possible solution to the confusion is to introduce an integrated management system that addresses the requirements of multiple management systems. In this research, various standards relevant to the establishment of management systems for quality and security are studied. Additionally, literature on integrated management systems is reviewed to determine a possible approach to establishing an IMS for quality and information security in healthcare. It will be shown that the quality management and information security management standards contain commonalities that an integration approach can be based on. A detailed investigation of these commonalities is done in order to present the final proposal of the IMSQS, the Integrated Management System for Quality and Information Security in healthcare.
- Full Text:
- Date Issued: 2012
An integrated management system for quality and information security in healthcare
- Authors: Tyali, Sinovuyo
- Date: 2012
- Subjects: Health services administration -- Quality control
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9800 , http://hdl.handle.net/10948/d1012134 , Health services administration -- Quality control
- Description: Health service organizations are increasingly required to deliver quality healthcare services without increasing costs. The adoption of health information technologies can assist these organizations to deliver a quality service; however, this again exposes the health information to threats. The protection of personal health information is critical to ensure the privacy of patients in the care of health service organizations. Therefore both quality and information security are of importance in healthcare. Organisations commonly use management system standards to assist them to improve a particular function (e.g. quality or security) through structured organizational processes to establish, maintain and optimise a management system for the particular function. In the healthcare sector, the ISO 9001, ISO 9004 and IWA 1 standards may be used for the purpose of improving quality management through the establishment of a quality management system. Similarly, the ISO 27001 and ISO 27799 standards may be used to improve information security management through the establishment of an information security management system. However, the concurrent implementation of multiple standards brings confusion and complexity within organisations. A possible solution to the confusion is to introduce an integrated management system that addresses the requirements of multiple management systems. In this research, various standards relevant to the establishment of management systems for quality and security are studied. Additionally, literature on integrated management systems is reviewed to determine a possible approach to establishing an IMS for quality and information security in healthcare. It will be shown that the quality management and information security management standards contain commonalities that an integration approach can be based on. A detailed investigation of these commonalities is done in order to present the final proposal of the IMSQS, the Integrated Management System for Quality and Information Security in healthcare.
- Full Text:
- Date Issued: 2012
- Authors: Tyali, Sinovuyo
- Date: 2012
- Subjects: Health services administration -- Quality control
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9800 , http://hdl.handle.net/10948/d1012134 , Health services administration -- Quality control
- Description: Health service organizations are increasingly required to deliver quality healthcare services without increasing costs. The adoption of health information technologies can assist these organizations to deliver a quality service; however, this again exposes the health information to threats. The protection of personal health information is critical to ensure the privacy of patients in the care of health service organizations. Therefore both quality and information security are of importance in healthcare. Organisations commonly use management system standards to assist them to improve a particular function (e.g. quality or security) through structured organizational processes to establish, maintain and optimise a management system for the particular function. In the healthcare sector, the ISO 9001, ISO 9004 and IWA 1 standards may be used for the purpose of improving quality management through the establishment of a quality management system. Similarly, the ISO 27001 and ISO 27799 standards may be used to improve information security management through the establishment of an information security management system. However, the concurrent implementation of multiple standards brings confusion and complexity within organisations. A possible solution to the confusion is to introduce an integrated management system that addresses the requirements of multiple management systems. In this research, various standards relevant to the establishment of management systems for quality and security are studied. Additionally, literature on integrated management systems is reviewed to determine a possible approach to establishing an IMS for quality and information security in healthcare. It will be shown that the quality management and information security management standards contain commonalities that an integration approach can be based on. A detailed investigation of these commonalities is done in order to present the final proposal of the IMSQS, the Integrated Management System for Quality and Information Security in healthcare.
- Full Text:
- Date Issued: 2012
Professional women balancing work and motherhood : a study of coping strategies used in balancing this dual role
- Authors: Gunton, Andrea
- Date: 2012
- Subjects: Working mothers -- South Africa -- Grahamstown Work and family -- South Africa -- Grahamstown Role conflict Stress (Psychology) Working mothers -- Psychology
- Language: English
- Type: Thesis , Masters , MSocSc
- Identifier: vital:3143 , http://hdl.handle.net/10962/d1007242
- Description: The aim of this qualitative research study is to develop insights into the dynamics involved in work- family conflict, balance and coping strategies. The study explores the experiences of seven professional women, who are also mothers, employed in professional work positions in Grahamstown. The research is interpretive in nature as it aims to explore the conflicts experienced by the professional mothers in balancing their competing roles. The study focused on the demands that these women face and the coping strategies that these working mothers develop and use, in order to balance their career aspirations as well as their family responsibilities. It set out to explore the women’s perceptions of work- family conflict and the extent to which they experience it, further examining the compromises that the women have had to make and possible feelings of guilt or regret that they may have experienced. The findings indicated that this balance is sensitive to many facilitating and hindering factors. The participants revealed that they experience work- family conflict, and that the experience of it has largely to do with the guilt of not spending enough time with their family. Another significant finding was that the women expressed their coping strategies as being organised; forming a line between work and family life as well as employing domestic workers. The women further stated that there are constant compromises that have to be made to fit in the multiple roles, and that feelings of guilt and/or regret do set in at times.
- Full Text:
- Date Issued: 2012
- Authors: Gunton, Andrea
- Date: 2012
- Subjects: Working mothers -- South Africa -- Grahamstown Work and family -- South Africa -- Grahamstown Role conflict Stress (Psychology) Working mothers -- Psychology
- Language: English
- Type: Thesis , Masters , MSocSc
- Identifier: vital:3143 , http://hdl.handle.net/10962/d1007242
- Description: The aim of this qualitative research study is to develop insights into the dynamics involved in work- family conflict, balance and coping strategies. The study explores the experiences of seven professional women, who are also mothers, employed in professional work positions in Grahamstown. The research is interpretive in nature as it aims to explore the conflicts experienced by the professional mothers in balancing their competing roles. The study focused on the demands that these women face and the coping strategies that these working mothers develop and use, in order to balance their career aspirations as well as their family responsibilities. It set out to explore the women’s perceptions of work- family conflict and the extent to which they experience it, further examining the compromises that the women have had to make and possible feelings of guilt or regret that they may have experienced. The findings indicated that this balance is sensitive to many facilitating and hindering factors. The participants revealed that they experience work- family conflict, and that the experience of it has largely to do with the guilt of not spending enough time with their family. Another significant finding was that the women expressed their coping strategies as being organised; forming a line between work and family life as well as employing domestic workers. The women further stated that there are constant compromises that have to be made to fit in the multiple roles, and that feelings of guilt and/or regret do set in at times.
- Full Text:
- Date Issued: 2012
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