LibQUAL+™ at Rhodes University Library: an overview of the first South African implementation
- Authors: Moon, A E
- Date: 2006
- Language: English
- Type: Text
- Identifier: vital:6979 , http://hdl.handle.net/10962/d1012407
- Description: When Rhodes University Library closed its LibQUAL+™ survey on 29 August 2005, it became the first of seven university libraries in South Africa to complete this Web-based survey, which measures library users’ perceptions of service quality and identifies gaps between desired, perceived, and minimum expectations of service. This paper focuses on the Rhodes Library’s implementation of the 2005 LibQUAL+™ survey. Results are looked at within the broader context of aggregate scores and score norms from the South African cohort. The library’s first efforts to address areas where perceptions of service quality differed from users’ expectations are described and plans for future efforts are indicated. The paper also details some lessons learnt by other LibQUAL+™ participants, as documented in published case studies.
- Full Text:
- Authors: Moon, A E
- Date: 2006
- Language: English
- Type: Text
- Identifier: vital:6979 , http://hdl.handle.net/10962/d1012407
- Description: When Rhodes University Library closed its LibQUAL+™ survey on 29 August 2005, it became the first of seven university libraries in South Africa to complete this Web-based survey, which measures library users’ perceptions of service quality and identifies gaps between desired, perceived, and minimum expectations of service. This paper focuses on the Rhodes Library’s implementation of the 2005 LibQUAL+™ survey. Results are looked at within the broader context of aggregate scores and score norms from the South African cohort. The library’s first efforts to address areas where perceptions of service quality differed from users’ expectations are described and plans for future efforts are indicated. The paper also details some lessons learnt by other LibQUAL+™ participants, as documented in published case studies.
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Ambiguities of South Africa's quest for democracy: inaugural lecture delivered at Rhodes University
- Authors: Southall, Roger J
- Date: 1993
- Subjects: African National Congress , Afrikaner nationalism , South Africa -- Politics and government -- 1989-1994
- Language: English
- Type: Text
- Identifier: vital:670 , http://hdl.handle.net/10962/d1020739 , ISBN 0868102628
- Description: Inaugural lecture delivered at Rhodes University , Rhodes University Libraries (Digitisation)
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- Authors: Southall, Roger J
- Date: 1993
- Subjects: African National Congress , Afrikaner nationalism , South Africa -- Politics and government -- 1989-1994
- Language: English
- Type: Text
- Identifier: vital:670 , http://hdl.handle.net/10962/d1020739 , ISBN 0868102628
- Description: Inaugural lecture delivered at Rhodes University , Rhodes University Libraries (Digitisation)
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""Of molecules and men"" : inaugural lecture delivered at Rhodes University
- Authors: Kaye, P T
- Date: 1989
- Subjects: Biochemistry , Chemistry, Organic , Chemistry
- Language: English
- Type: Text
- Identifier: vital:643 , http://hdl.handle.net/10962/d1020712 , ISBN 0868101842
- Description: Inaugural lecture delivered at Rhodes University , Rhodes University Libraries (Digitisation)
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- Authors: Kaye, P T
- Date: 1989
- Subjects: Biochemistry , Chemistry, Organic , Chemistry
- Language: English
- Type: Text
- Identifier: vital:643 , http://hdl.handle.net/10962/d1020712 , ISBN 0868101842
- Description: Inaugural lecture delivered at Rhodes University , Rhodes University Libraries (Digitisation)
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Administrasierade: enkele knelpunte in die lewering van gesondheidsdienste
- Authors: Marais, Sandra
- Date: 1984
- Subjects: Clinics -- South Africa Public health -- South Africa Medical care -- South Africa Health services administration -- South Africa
- Language: Afrikaans
- Type: Book , Text
- Identifier: http://hdl.handle.net/10962/2205 , vital:20265 , ISBN 0868101133
- Description: Hierdie Studie het die volgende oogmerke ten doel: (l) Die identifisering van die verdeling van outoriteit tussen verskillende- gesondheidsinstellings en die uitvoerende magte vir hierdie instellings - Munisipalitiete en Administrasierade in die besonder. (2) Identifisering van die finansiele opset en ooreenkoms tussen bogenoemde instellings en plaaslike owerhede vir die lewering van gesondheidsdienste. (3) Gepaardgaande met bogenoemde, die identifisering van spesifiek waarvoor instellings en plaaslike owerhede verantwoordelikheid dra ten opsigte van die lewering van gesondheidsdienste. (4) Identifisering van kwessies wat mag ontstaan as gevolg van die gedeeltelike oordrag van dienste van die een plaaslike owerheid na ’n ander. So ’n situasie van gedeeltelike oordrag van dienste nood- saak skakeling en kooperasie om doeltreffende lewering van dienste te verseker. Hiermee saam is inligting ook ingewin oor moontlike wrywingspunte soos geartikuleer deur amptenare van beide Munisipaliteite asook Administrasierade. , Digitised by Rhodes University Library on behalf of the Institute of Social and Economic Research (ISER)
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- Authors: Marais, Sandra
- Date: 1984
- Subjects: Clinics -- South Africa Public health -- South Africa Medical care -- South Africa Health services administration -- South Africa
- Language: Afrikaans
- Type: Book , Text
- Identifier: http://hdl.handle.net/10962/2205 , vital:20265 , ISBN 0868101133
- Description: Hierdie Studie het die volgende oogmerke ten doel: (l) Die identifisering van die verdeling van outoriteit tussen verskillende- gesondheidsinstellings en die uitvoerende magte vir hierdie instellings - Munisipalitiete en Administrasierade in die besonder. (2) Identifisering van die finansiele opset en ooreenkoms tussen bogenoemde instellings en plaaslike owerhede vir die lewering van gesondheidsdienste. (3) Gepaardgaande met bogenoemde, die identifisering van spesifiek waarvoor instellings en plaaslike owerhede verantwoordelikheid dra ten opsigte van die lewering van gesondheidsdienste. (4) Identifisering van kwessies wat mag ontstaan as gevolg van die gedeeltelike oordrag van dienste van die een plaaslike owerheid na ’n ander. So ’n situasie van gedeeltelike oordrag van dienste nood- saak skakeling en kooperasie om doeltreffende lewering van dienste te verseker. Hiermee saam is inligting ook ingewin oor moontlike wrywingspunte soos geartikuleer deur amptenare van beide Munisipaliteite asook Administrasierade. , Digitised by Rhodes University Library on behalf of the Institute of Social and Economic Research (ISER)
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Accounting education and the corporate reporting function : inaugural lecture delivered at Rhodes University
- Authors: Prinsloo, K S
- Date: 1982
- Subjects: Accounting -- Study and teaching , Accounting -- Developing countries
- Language: English
- Type: Text
- Identifier: vital:659 , http://hdl.handle.net/10962/d1020728
- Description: Inaugural lecture delivered at Rhodes University , Rhodes University Libraries (Digitisation)
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- Authors: Prinsloo, K S
- Date: 1982
- Subjects: Accounting -- Study and teaching , Accounting -- Developing countries
- Language: English
- Type: Text
- Identifier: vital:659 , http://hdl.handle.net/10962/d1020728
- Description: Inaugural lecture delivered at Rhodes University , Rhodes University Libraries (Digitisation)
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Ontological commitment and mathematics : inaugural lecture delivered at Rhodes University
- Authors: Schutte, H J
- Date: 1969
- Subjects: Mathematics -- Philosophy
- Language: English
- Type: Text
- Identifier: vital:666 , http://hdl.handle.net/10962/d1020735
- Description: Inaugural lecture delivered at Rhodes University , Rhodes University Libraries (Digitisation)
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- Authors: Schutte, H J
- Date: 1969
- Subjects: Mathematics -- Philosophy
- Language: English
- Type: Text
- Identifier: vital:666 , http://hdl.handle.net/10962/d1020735
- Description: Inaugural lecture delivered at Rhodes University , Rhodes University Libraries (Digitisation)
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