An investigation of a framework for the implementation of service management in the information and communication technology sector
- Authors: Benyon, Robert Victor
- Date: 2006
- Subjects: Support services (Management) , Service industries -- Management , Information technology -- Management , Management information systems , Communication in management
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:1137 , http://hdl.handle.net/10962/d1002766 , Support services (Management) , Service industries -- Management , Information technology -- Management , Management information systems , Communication in management
- Description: Service Management (SM) is an integrated, cyclical and collaborative approach to the management of service requirements and levels. It involves the definition of client expectations, the satisfying of those expectations and the perpetual refining of the business agreement (Sturm 2001). SM in the ICT sector is a comprehensive process that extends beyond the development of Service Agreements (SAs). A number of identifiable steps constitute the progressive implementation of a managed services environment, the key components of which are a readiness to provide services, the accurate elicitation, management and satisfying of client requirements and the continual improvements to the business relationship. Unfortunately, a number of SM initiatives fail. These failures can be attributed to a lack of SM understanding, the absence of a fully implemented SM strategy, poor communication and people issues. This research describes an investigation of SM implementation. A number of recognised frameworks are explored and critically analysed. The common strengths of these frameworks and the results of an exploratory pilot study are used to construct an SM implementation framework. This framework is then tested empirically by means of an online survey, and revised in the light of the results of this survey. The framework comprises two distinct phases, namely a Foundation phase and a Managed Services phase. The Foundation phase comprises 8 critical preparatory activities that take a service provider to state of readiness to provide and manage ICT services. The Managed Services phase comprises 5 key cyclical steps for the management of ICT services, including Planning, Analysis, Design, Implementation and Review.
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- Authors: Benyon, Robert Victor
- Date: 2006
- Subjects: Support services (Management) , Service industries -- Management , Information technology -- Management , Management information systems , Communication in management
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:1137 , http://hdl.handle.net/10962/d1002766 , Support services (Management) , Service industries -- Management , Information technology -- Management , Management information systems , Communication in management
- Description: Service Management (SM) is an integrated, cyclical and collaborative approach to the management of service requirements and levels. It involves the definition of client expectations, the satisfying of those expectations and the perpetual refining of the business agreement (Sturm 2001). SM in the ICT sector is a comprehensive process that extends beyond the development of Service Agreements (SAs). A number of identifiable steps constitute the progressive implementation of a managed services environment, the key components of which are a readiness to provide services, the accurate elicitation, management and satisfying of client requirements and the continual improvements to the business relationship. Unfortunately, a number of SM initiatives fail. These failures can be attributed to a lack of SM understanding, the absence of a fully implemented SM strategy, poor communication and people issues. This research describes an investigation of SM implementation. A number of recognised frameworks are explored and critically analysed. The common strengths of these frameworks and the results of an exploratory pilot study are used to construct an SM implementation framework. This framework is then tested empirically by means of an online survey, and revised in the light of the results of this survey. The framework comprises two distinct phases, namely a Foundation phase and a Managed Services phase. The Foundation phase comprises 8 critical preparatory activities that take a service provider to state of readiness to provide and manage ICT services. The Managed Services phase comprises 5 key cyclical steps for the management of ICT services, including Planning, Analysis, Design, Implementation and Review.
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The significance of the local trade in natural resource products for livelihoods and poverty alleviation in South Africa
- Authors: Shackleton, Sheona E
- Date: 2006
- Subjects: Poverty -- South Africa Rural poor -- South Africa Natural resources -- South Africa Selling -- Handicraft South Africa -- Commerce
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:4776 , http://hdl.handle.net/10962/d1011731
- Description: What role can the commercialisation of natural resource products play in the efforts to reduce poverty and vulnerability and how can this be enhanced? With poverty alleviation at the top of the global development agenda, this is a question posed by many scholars, practitioners, donor agencies and government departments operating at the environment-development interface. However, recent commentary on this issue is mixed and ambiguous, with some observers being quite optimistic regarding the potential of these products, while others hold a counter view. This thesis explores the livelihood contributions and poverty alleviation potential of four products traded locally in the Bushbuckridge municipality, South Africa; namely traditional brooms, reed mats, woodcraft and a beer made from the fruits of Sclerocarya birrea. A common approach, employing both quantitative and qualitative methods, was used to investigate the harvesting, processing and marketing arrangements, sustainability and livelihood contributions of each product. The results illustrate that any inference regarding the potential of the trade to alleviate poverty depends on how poverty is defined and interpreted, and on whether the role of these products is assessed from a holistic livelihood perspective that includes notions of vulnerability, alternatives and choice, diversification and the needs of rural producers themselves. Overall, the products studied were key in enhancing the livelihood security of the poorest members of society, forming an important safety net and assisting in raising household incomes to levels equivalent to the wider population, but generally were unlikely, on their own, to provide a route out of poverty. However, there were notable exceptions, with marked variation evident both within and across products. Incomes often surpassed local wage rates, and a minority of producers were obtaining returns equivalent to or greater than the official minimum wage. Other benefits, such as the opportunity to work from home or to diversify the livelihood portfolio, were also crucial, with the trade representing different livelihood strategies for different households. When viewed within the context of rising unemployment and HIV/AIDS these findings assume greater significance. While the trades were complex and growth limited, livelihood benefits could be improved on a sustainable basis if the sector was given the attention and support it deserves.
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- Authors: Shackleton, Sheona E
- Date: 2006
- Subjects: Poverty -- South Africa Rural poor -- South Africa Natural resources -- South Africa Selling -- Handicraft South Africa -- Commerce
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:4776 , http://hdl.handle.net/10962/d1011731
- Description: What role can the commercialisation of natural resource products play in the efforts to reduce poverty and vulnerability and how can this be enhanced? With poverty alleviation at the top of the global development agenda, this is a question posed by many scholars, practitioners, donor agencies and government departments operating at the environment-development interface. However, recent commentary on this issue is mixed and ambiguous, with some observers being quite optimistic regarding the potential of these products, while others hold a counter view. This thesis explores the livelihood contributions and poverty alleviation potential of four products traded locally in the Bushbuckridge municipality, South Africa; namely traditional brooms, reed mats, woodcraft and a beer made from the fruits of Sclerocarya birrea. A common approach, employing both quantitative and qualitative methods, was used to investigate the harvesting, processing and marketing arrangements, sustainability and livelihood contributions of each product. The results illustrate that any inference regarding the potential of the trade to alleviate poverty depends on how poverty is defined and interpreted, and on whether the role of these products is assessed from a holistic livelihood perspective that includes notions of vulnerability, alternatives and choice, diversification and the needs of rural producers themselves. Overall, the products studied were key in enhancing the livelihood security of the poorest members of society, forming an important safety net and assisting in raising household incomes to levels equivalent to the wider population, but generally were unlikely, on their own, to provide a route out of poverty. However, there were notable exceptions, with marked variation evident both within and across products. Incomes often surpassed local wage rates, and a minority of producers were obtaining returns equivalent to or greater than the official minimum wage. Other benefits, such as the opportunity to work from home or to diversify the livelihood portfolio, were also crucial, with the trade representing different livelihood strategies for different households. When viewed within the context of rising unemployment and HIV/AIDS these findings assume greater significance. While the trades were complex and growth limited, livelihood benefits could be improved on a sustainable basis if the sector was given the attention and support it deserves.
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A history of the direct taxation of the African people of Kenya, 1895-1973
- Authors: Tarus, Isaac Kipsang
- Date: 2005
- Subjects: Mau Mau -- History Taxation -- Kenya Tax collection -- Kenya Fiscal policy -- Kenya Kenya -- Economic policy Kenya -- History -- 1895-1963
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:2561 , http://hdl.handle.net/10962/d1002414
- Description: This study examines the origin, the manifestation and impact of the direct taxation of Africans in Kenya. While the state had several reasons for imposing taxation on Africans, the basic factor weighed on the need for a definitive source of revenue. For most of the colonial period, this aggregated to about 37½ percent of the total revenues. The thesis shows how taxes were collected from Africans, how this led to participation in the cash economy and how they continually resisted and evaded such taxation. Tax collection was synonymous with colonialism and this was manifested through the central role of chiefs, who used taxes and force to coerce Africans into migrant wage labour. Through taxation policies, legislation and African resourcefulness, migrant wage labour served the needs of a colonial capitalist settler economy. In this way, the colonial state revealed its capacity for dominance, power and exploitation. Evidence has been adduced to show that African taxation was an important factor in Kenya’s administrative, political and economic development. The policy of African taxation, land loss and poor working conditions are remembered as having interfered with African mechanisms for accumulating wealth. One of the main objections of the payment of taxes was the manner of its collection. Those unable to pay were imprisoned or detained while many took to instant flight at the sight of the tax collector. The thesis shows that in spite of all these harsh tax collection methods, peasants remained largely resilient and industrious. The Mau Mau movement was the culmination of various peasant grievances in which the colonial state used steep taxation as a counter-insurgency measure. Kenya’s independence in 1963, however, never altered the predatory nature of the state. Subtle, opportunistic and overt ways continued to be used to extract taxes from the peasants and the working class. It was not until 1973 that the much-hated colonial poll tax that had been renamed as graduated poll tax was abolished and replaced by indirect taxation. Finally, taxation like other colonial legacies has endured and has become one of the most important sources of revenue for the government to manage its fiscal policies.
- Full Text:
- Authors: Tarus, Isaac Kipsang
- Date: 2005
- Subjects: Mau Mau -- History Taxation -- Kenya Tax collection -- Kenya Fiscal policy -- Kenya Kenya -- Economic policy Kenya -- History -- 1895-1963
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:2561 , http://hdl.handle.net/10962/d1002414
- Description: This study examines the origin, the manifestation and impact of the direct taxation of Africans in Kenya. While the state had several reasons for imposing taxation on Africans, the basic factor weighed on the need for a definitive source of revenue. For most of the colonial period, this aggregated to about 37½ percent of the total revenues. The thesis shows how taxes were collected from Africans, how this led to participation in the cash economy and how they continually resisted and evaded such taxation. Tax collection was synonymous with colonialism and this was manifested through the central role of chiefs, who used taxes and force to coerce Africans into migrant wage labour. Through taxation policies, legislation and African resourcefulness, migrant wage labour served the needs of a colonial capitalist settler economy. In this way, the colonial state revealed its capacity for dominance, power and exploitation. Evidence has been adduced to show that African taxation was an important factor in Kenya’s administrative, political and economic development. The policy of African taxation, land loss and poor working conditions are remembered as having interfered with African mechanisms for accumulating wealth. One of the main objections of the payment of taxes was the manner of its collection. Those unable to pay were imprisoned or detained while many took to instant flight at the sight of the tax collector. The thesis shows that in spite of all these harsh tax collection methods, peasants remained largely resilient and industrious. The Mau Mau movement was the culmination of various peasant grievances in which the colonial state used steep taxation as a counter-insurgency measure. Kenya’s independence in 1963, however, never altered the predatory nature of the state. Subtle, opportunistic and overt ways continued to be used to extract taxes from the peasants and the working class. It was not until 1973 that the much-hated colonial poll tax that had been renamed as graduated poll tax was abolished and replaced by indirect taxation. Finally, taxation like other colonial legacies has endured and has become one of the most important sources of revenue for the government to manage its fiscal policies.
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An entrepreneurial framework for deciding on the implementation of large format digital printing internationally
- Adendorff, Christian Michael
- Authors: Adendorff, Christian Michael
- Date: 2003
- Subjects: Entrepreneurship , Success in business , Business -- Technological innovations , Digital printing
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:1169 , http://hdl.handle.net/10962/d1002785 , Entrepreneurship , Success in business , Business -- Technological innovations , Digital printing
- Description: This study focuses on entrepreneurs within the SME sector using large format digital printing (LFDP) because of the changes in technology that influences the decisionmaking processes of the entrepreneur in the purchasing of a new LFDP. These fast changes are likely to continue and can cause technologies to become obsolete overnight. The entrepreneurs within the LFDP industry find themselves in the midst of these fast changes and are faced with a dilemma. On the one hand, they need to make sure that the technology used produces consistent and quality products. On the other hand, the entrepreneur needs to ensure an optimal return on investments. From the literature and the findings of the study, the researcher recommends a change to an existing model on a consultant involvement purchase of high technology products, which is then adapted to integrate resource-forecasting areas together with timing and type of information required as well as external environment scanning. The existing model’s focus is on the individual’s ability to make decisions based on their own knowledge. However, by integrating technology forecasting components, and scanning the business environment and resource forecasting needed the decision-maker will be better equipped to make decisions that also takes into account the external environment. This will also allow them to plan and manage growth in a systematic way. Therefore the proposed model takes into account individual capabilities and technology forecasting components that can facilitate the decision-making process. The adapted model on decision-making clearly delineates that the combination of entrepreneurial qualities and technology forecasting techniques in the LFDP industry will ultimately assist the entrepreneur on various levels in deciding on a new LFDP.
- Full Text:
- Authors: Adendorff, Christian Michael
- Date: 2003
- Subjects: Entrepreneurship , Success in business , Business -- Technological innovations , Digital printing
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:1169 , http://hdl.handle.net/10962/d1002785 , Entrepreneurship , Success in business , Business -- Technological innovations , Digital printing
- Description: This study focuses on entrepreneurs within the SME sector using large format digital printing (LFDP) because of the changes in technology that influences the decisionmaking processes of the entrepreneur in the purchasing of a new LFDP. These fast changes are likely to continue and can cause technologies to become obsolete overnight. The entrepreneurs within the LFDP industry find themselves in the midst of these fast changes and are faced with a dilemma. On the one hand, they need to make sure that the technology used produces consistent and quality products. On the other hand, the entrepreneur needs to ensure an optimal return on investments. From the literature and the findings of the study, the researcher recommends a change to an existing model on a consultant involvement purchase of high technology products, which is then adapted to integrate resource-forecasting areas together with timing and type of information required as well as external environment scanning. The existing model’s focus is on the individual’s ability to make decisions based on their own knowledge. However, by integrating technology forecasting components, and scanning the business environment and resource forecasting needed the decision-maker will be better equipped to make decisions that also takes into account the external environment. This will also allow them to plan and manage growth in a systematic way. Therefore the proposed model takes into account individual capabilities and technology forecasting components that can facilitate the decision-making process. The adapted model on decision-making clearly delineates that the combination of entrepreneurial qualities and technology forecasting techniques in the LFDP industry will ultimately assist the entrepreneur on various levels in deciding on a new LFDP.
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The potential of the township landscape for fieldwork in the teaching of senior secondary school geography: a case study in Duncan Village/Gompo, East London
- Authors: King, Llewellyn
- Date: 1994
- Subjects: Geography -- Fieldwork -- Study and teaching Geography -- Study and teaching (Secondary) Children with social disabilities -- Education (Secondary) -- South Africa Duncan Village (East London, South Africa) -- Social conditions
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: vital:1709 , http://hdl.handle.net/10962/d1003592
- Description: The research emerged out of a need to address firsthand classroom concerns. The problem identified was that the D.E.T. geography syllabus had a Western-orientated world-view and, as such, was largely inappropriate to the experiences of township pupils. As a result, education in townships tends to maintain the status quo and the marginal position of the majority of South Africans. Recent unpublished research has shown that fieldwork is an effective compensatory tool. If fieldwork is used in the township , it can utilize the local environment which is familiar to pupils. Fieldwork, as an approach, has an additional advantage of being a vehicle for the empowerment of users. The research sets out to explore the potential of the township environment as a site in which fieldwork can be undertaken. Numerous opportunities are identified and these have been developed into fieldwork exercises. Out of the preparatory work, a need arose to establish the viability of doing township fieldwork. The concern is that, in spite of fieldwork appearing in the secondary school syllabus for a number of years, it is a largely unexplored teaching approach. This necessitated the testing and evaluation of fieldwork opportunities in the township environment. The chaotic conditions of township education impinged upon the research process, causing its premature termination. The latter part of the research process raises questions of an ethical nature. Notwithstanding these problems, several positive factors emerge; the negative aspects should not be allowed to overshadow the benefits of the research. An emancipatory action research framework is used to evaluate the research process. The study concludes by highlighting the main issues raised in the research and makes recommendations concerning topics requiring further investigation.
- Full Text:
- Authors: King, Llewellyn
- Date: 1994
- Subjects: Geography -- Fieldwork -- Study and teaching Geography -- Study and teaching (Secondary) Children with social disabilities -- Education (Secondary) -- South Africa Duncan Village (East London, South Africa) -- Social conditions
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: vital:1709 , http://hdl.handle.net/10962/d1003592
- Description: The research emerged out of a need to address firsthand classroom concerns. The problem identified was that the D.E.T. geography syllabus had a Western-orientated world-view and, as such, was largely inappropriate to the experiences of township pupils. As a result, education in townships tends to maintain the status quo and the marginal position of the majority of South Africans. Recent unpublished research has shown that fieldwork is an effective compensatory tool. If fieldwork is used in the township , it can utilize the local environment which is familiar to pupils. Fieldwork, as an approach, has an additional advantage of being a vehicle for the empowerment of users. The research sets out to explore the potential of the township environment as a site in which fieldwork can be undertaken. Numerous opportunities are identified and these have been developed into fieldwork exercises. Out of the preparatory work, a need arose to establish the viability of doing township fieldwork. The concern is that, in spite of fieldwork appearing in the secondary school syllabus for a number of years, it is a largely unexplored teaching approach. This necessitated the testing and evaluation of fieldwork opportunities in the township environment. The chaotic conditions of township education impinged upon the research process, causing its premature termination. The latter part of the research process raises questions of an ethical nature. Notwithstanding these problems, several positive factors emerge; the negative aspects should not be allowed to overshadow the benefits of the research. An emancipatory action research framework is used to evaluate the research process. The study concludes by highlighting the main issues raised in the research and makes recommendations concerning topics requiring further investigation.
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Some aspects of the mission policy and practice of the Church of the Province of South Africa in Ovamboland, 1924-1960
- Authors: Mallory, Charles Shannon
- Date: 1971
- Subjects: Church of the Province of Southern Africa -- Namibia -- Owambo
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:1232 , http://hdl.handle.net/10962/d1007312 , Church of the Province of Southern Africa -- Namibia -- Owambo
- Description: This thesis is a study that was originally inspired by the question, "What does it mean to be a Christian in rural Africa today?" While the Church needs to ask this question everywhere in the world, from experience the writer believes it is especially germane to the non-Western cultures of Africa and Asia. That experience is drawn from eight years' work among the Kwanyama tribe of Ovambos in the Ovamboland Anglican Mission. Hence, this study is confined to one rural African tribe as it came under 46 years' influence of one Christian denomination.
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- Authors: Mallory, Charles Shannon
- Date: 1971
- Subjects: Church of the Province of Southern Africa -- Namibia -- Owambo
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:1232 , http://hdl.handle.net/10962/d1007312 , Church of the Province of Southern Africa -- Namibia -- Owambo
- Description: This thesis is a study that was originally inspired by the question, "What does it mean to be a Christian in rural Africa today?" While the Church needs to ask this question everywhere in the world, from experience the writer believes it is especially germane to the non-Western cultures of Africa and Asia. That experience is drawn from eight years' work among the Kwanyama tribe of Ovambos in the Ovamboland Anglican Mission. Hence, this study is confined to one rural African tribe as it came under 46 years' influence of one Christian denomination.
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