An analysis of how leadership has shaped the culture of customer centricity in the branch of a bank
- Authors: Mali, Mandisa
- Date: 2020
- Subjects: Banks and banking -- Customer services , Banks and banking -- Customer services -- South Africa -- Case studies , Customer relations -- Management , Customer relations -- Management -- South Africa -- Case studies , Relationship banking -- South Africa -- Case studies , Bank management -- South Africa -- Case studies
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/171852 , vital:42132
- Description: Financial institutions are faced with increasing competition as there has been an increase in new entrants in the industry, therefore a battle of market share in banking is in progress. Digitization is fast changing how customers perceive value, customers have become spoilt for choice and thus banks have to implement strategies that will help them to increase their market share by keeping the customers they currently have and strategies that help them to acquire more customers. A strategy on its own will not support organizational goals, if it is not adopted by the executers – the employees on the ground. It is important for leaders to support the strategic goals of an organization by ensuring that the goals become a culture, a way of doing things in that organization. This study is an analysis of how leadership shaped a culture of customer centricity in the branch of a bank. The objectives of the study were to: (1) To describe the culture of customer centricity that was cultivated by the branch manager; (2) To analyse what the leader pays attention to, measures and controls on a regular basis, in support of a culture of customer centricity; (3) To analyse how the leader conducts deliberate role modelling, teaching and coaching in support of a culture of customer centricity; (4) To analyse whether - and if so how - the quality of the dyadic relations between the leader and her followers enables or disables the effect of cultural mechanisms on the culture of customer centricity; and (5) To analyse how the leader built high quality relations with her followers The study took the form of a case study of a branch of a bank, where nine universal bankers and their former leader were interviewed. The data were then analysed using a deductive thematic analysis. The findings met all objectives of the study and the findings supported the propositions. The findings also discovered that reward and recognition contributed to the shaping of a culture of customer centricity. In conclusion the limitations and delimitations of the study are acknowledged, and recommendations are made. The study contributes towards the Social Exchange Theory (SET) and demonstrates how high-quality leader member exchange (LMX) relations can be developed. Several recommendations are made for further studies on factors shaping a culture of customer centricity, and implications for management are considered.
- Full Text:
- Date Issued: 2020
- Authors: Mali, Mandisa
- Date: 2020
- Subjects: Banks and banking -- Customer services , Banks and banking -- Customer services -- South Africa -- Case studies , Customer relations -- Management , Customer relations -- Management -- South Africa -- Case studies , Relationship banking -- South Africa -- Case studies , Bank management -- South Africa -- Case studies
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/171852 , vital:42132
- Description: Financial institutions are faced with increasing competition as there has been an increase in new entrants in the industry, therefore a battle of market share in banking is in progress. Digitization is fast changing how customers perceive value, customers have become spoilt for choice and thus banks have to implement strategies that will help them to increase their market share by keeping the customers they currently have and strategies that help them to acquire more customers. A strategy on its own will not support organizational goals, if it is not adopted by the executers – the employees on the ground. It is important for leaders to support the strategic goals of an organization by ensuring that the goals become a culture, a way of doing things in that organization. This study is an analysis of how leadership shaped a culture of customer centricity in the branch of a bank. The objectives of the study were to: (1) To describe the culture of customer centricity that was cultivated by the branch manager; (2) To analyse what the leader pays attention to, measures and controls on a regular basis, in support of a culture of customer centricity; (3) To analyse how the leader conducts deliberate role modelling, teaching and coaching in support of a culture of customer centricity; (4) To analyse whether - and if so how - the quality of the dyadic relations between the leader and her followers enables or disables the effect of cultural mechanisms on the culture of customer centricity; and (5) To analyse how the leader built high quality relations with her followers The study took the form of a case study of a branch of a bank, where nine universal bankers and their former leader were interviewed. The data were then analysed using a deductive thematic analysis. The findings met all objectives of the study and the findings supported the propositions. The findings also discovered that reward and recognition contributed to the shaping of a culture of customer centricity. In conclusion the limitations and delimitations of the study are acknowledged, and recommendations are made. The study contributes towards the Social Exchange Theory (SET) and demonstrates how high-quality leader member exchange (LMX) relations can be developed. Several recommendations are made for further studies on factors shaping a culture of customer centricity, and implications for management are considered.
- Full Text:
- Date Issued: 2020
The effect of technology acceptance model and trust on online banking in Zambia
- Authors: Hamusone, Collins Moonga
- Date: 2020
- Subjects: Internet banking -- Zambia , Banks and banking -- Computer networks -- Zambia , Banks and banking -- Information technology -- Zambia , Banks and banking -- Technological innovations -- Zambia , Consumer behavior -- Zambia
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/163637 , vital:41063
- Description: The banking industry has been influenced by the evolution of technology and in the process , reduced the cost of transacting and increased the speed of service delivery. This global change has been driven by the development of alternative banking channels from the traditional brick and mortar walls to a utomated teller machines , phone - banking, and now the most recent phenomenon, online banking . The current study, conducted in Lusaka, Zambia investigated the adoption of online banking technology using the Technology Acceptance Model (TAM) with perceived ea se of use, perceived usefulness and trust. T he two constructs perceived ea se of use, perceived usefulness are known to be the most accurate subjective measurement scales for predicting user acceptance . T echnology Acceptance Model (TAM) is the most widely used model and theorizes that if a user fi nds the technology useful , it will influence the user’s attitude positively, thereby increasing the intention to use and finally allowing for adoption. In a cross - sectional survey of 478 participants, and using logistic regression, this study found that perceived usefulness , perceived ease of use and trust were positively associated with users’ intentions to adopt online banking , and these relationships were statistically significant. The findings from this study provide support for the theoretical model. The study further found no contradicting results, and this provides banks in Zambia with an opportunity to grow online banking as the consumer behaviour indicates a willingness and int ention to adopt the technology. The current study was limited to the urban areas of Lusaka which had a population of 3.2 million . Future research may also investigate the impact of culture on the adopti on of online banking technology .
- Full Text:
- Date Issued: 2020
- Authors: Hamusone, Collins Moonga
- Date: 2020
- Subjects: Internet banking -- Zambia , Banks and banking -- Computer networks -- Zambia , Banks and banking -- Information technology -- Zambia , Banks and banking -- Technological innovations -- Zambia , Consumer behavior -- Zambia
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/163637 , vital:41063
- Description: The banking industry has been influenced by the evolution of technology and in the process , reduced the cost of transacting and increased the speed of service delivery. This global change has been driven by the development of alternative banking channels from the traditional brick and mortar walls to a utomated teller machines , phone - banking, and now the most recent phenomenon, online banking . The current study, conducted in Lusaka, Zambia investigated the adoption of online banking technology using the Technology Acceptance Model (TAM) with perceived ea se of use, perceived usefulness and trust. T he two constructs perceived ea se of use, perceived usefulness are known to be the most accurate subjective measurement scales for predicting user acceptance . T echnology Acceptance Model (TAM) is the most widely used model and theorizes that if a user fi nds the technology useful , it will influence the user’s attitude positively, thereby increasing the intention to use and finally allowing for adoption. In a cross - sectional survey of 478 participants, and using logistic regression, this study found that perceived usefulness , perceived ease of use and trust were positively associated with users’ intentions to adopt online banking , and these relationships were statistically significant. The findings from this study provide support for the theoretical model. The study further found no contradicting results, and this provides banks in Zambia with an opportunity to grow online banking as the consumer behaviour indicates a willingness and int ention to adopt the technology. The current study was limited to the urban areas of Lusaka which had a population of 3.2 million . Future research may also investigate the impact of culture on the adopti on of online banking technology .
- Full Text:
- Date Issued: 2020
Suicide and the South African business cycle: a time series approach, 2006-2015
- Authors: Pitot, Amaury
- Date: 2018
- Subjects: Suicide -- South Africa , Business cycles -- South Africa , Autoregression (Statistics) , Divorce -- South Africa , AutoRegressive Distributed Lagged model (ARDL)
- Language: English
- Type: text , Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10962/62286 , vital:28150
- Description: Suicide is a major public health issue and imposes substantial economic cost on society every year. For example, the World Health Organisation has estimated that there are over one million completed suicides every year, of which about 75% occur in middle and low income countries. In South Africa, suicide is one of the leading causes of non-natural death, but remains under-researched from an economic point of view due to limited data availability. Using monthly data for the period 2006-2015, this study explores whether there is a relationship between suicide and the South African business cycle. This is further broken down to examine how, if at all, this relationship with the business cycle differs across age-, gender-, and racial groups. The primary source of data for suicide and demographic groups were obtained from Statistics South Africa’s Mortality and Causes of Death Data from Death Notification released since 2006. The coincident indicator was used as a proxy for the business cycle as it represents the business cycle in real time. Using an autoregressive distributed lagged model (ARDL), a long run relationship was established with suicide being a function of the coincident indicator, divorce and fertility rate. The findings of this paper show that the overall suicide rate moves with the South African business cycle (i.e. pro-cyclical relationship) in the long run. This relationship holds for males, the black population group and the 15-29 and 30-44 age categories. In addition, the divorce rate had a positive and significant relationship with the overall suicide rate, as well as suicide among the black population group and for the 30-44 age category, whereas fertility rates had no significant relationship with suicide.
- Full Text:
- Date Issued: 2018
- Authors: Pitot, Amaury
- Date: 2018
- Subjects: Suicide -- South Africa , Business cycles -- South Africa , Autoregression (Statistics) , Divorce -- South Africa , AutoRegressive Distributed Lagged model (ARDL)
- Language: English
- Type: text , Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10962/62286 , vital:28150
- Description: Suicide is a major public health issue and imposes substantial economic cost on society every year. For example, the World Health Organisation has estimated that there are over one million completed suicides every year, of which about 75% occur in middle and low income countries. In South Africa, suicide is one of the leading causes of non-natural death, but remains under-researched from an economic point of view due to limited data availability. Using monthly data for the period 2006-2015, this study explores whether there is a relationship between suicide and the South African business cycle. This is further broken down to examine how, if at all, this relationship with the business cycle differs across age-, gender-, and racial groups. The primary source of data for suicide and demographic groups were obtained from Statistics South Africa’s Mortality and Causes of Death Data from Death Notification released since 2006. The coincident indicator was used as a proxy for the business cycle as it represents the business cycle in real time. Using an autoregressive distributed lagged model (ARDL), a long run relationship was established with suicide being a function of the coincident indicator, divorce and fertility rate. The findings of this paper show that the overall suicide rate moves with the South African business cycle (i.e. pro-cyclical relationship) in the long run. This relationship holds for males, the black population group and the 15-29 and 30-44 age categories. In addition, the divorce rate had a positive and significant relationship with the overall suicide rate, as well as suicide among the black population group and for the 30-44 age category, whereas fertility rates had no significant relationship with suicide.
- Full Text:
- Date Issued: 2018
An investigation into the origin and evolution of the Tierkloof Wetland, a peatland dominated by Prionium serratum, in the Western Cape
- Authors: Bekker, Debra Jane
- Date: 2017
- Subjects: Prionium serratum , Tierkloof Wetland (Western Cape, South Africa) , Wetlands -- South Africa -- Western Cape , Aquatic plants -- South Africa -- Western Cape Cape , Peatland ecology -- South Africa -- Western Cape , Kromme River (Eastern Cape, South Africa)
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10962/53689 , vital:26311
- Description: The Tierkloof Wetland in the Western Cape has been damaged through erosion down to bedrock with gullies that are up to 50 m wide and 7 m deep. The purpose of this study was to investigate the origin and evolution of the Tierkloof Wetland and consider the role both natural and human-induced processes have played in its degradation. The main methods used were digital mapping using GIS software, satellite and aerial photographic interpretation of past and current land use, detailed topographic surveying, coring to bedrock, stratigraphic analysis of valley-fill sediments, and radio carbon dating of peat samples. Nine GIS-produced topographic profiles across the valley were plotted to analyse downstream changes in valley width and morphology along the length of the Tierkloof valley. Detailed cross sections of the stream channel were produced using topographic survey data. Depth to bedrock analysis indicated that there is evidence of a degree of planing of bedrock over geological time periods. Survey data indicates that the longitudinal slope of the former wetland surface is remarkably uniform over most of its length and there is an overall thinning of the valley fill from the head to the toe of the wetland. The stratigraphy and associated organic matter content of the wetland soils showed that the sedimentary fill varies considerably. There are appreciable accumulations of organic sediment, including sandy peat and peat layers with organic content of up to 50 %. The two radio carbon dates obtained from the gully wall midway down the Tierkloof Wetland suggest that peat accumulation started following the last glacial maximum. The peat has accumulated consistently and is mostly associated with the growth of the palmiet, Prionium serratum. Evidence from past and current land-use activities from aerial photographic interpretation show that natural vegetation in the Tierkloof Wetland has been severely degraded, alien plants are extremely common, and road-building and artificial drainage in the wetland have influenced fluvial processes. It is likely that these activities, exacerbated by the high rainfall events in the early 2000s, have triggered the erosional phase that was initiated a few decades ago. However, longer term processes (thousands to tens-of-thousands of years), such as the planing of the bedrock, also indicate that erosional processes have been a natural part of the Tierkloof Wetland development. A conceptual model of wetland development is thus proposed, based on long-term erosional and depositional processes that are linked with climate change and the current aggradation phase of peat formation that is being driven by the ecosystem engineering processes of palmiet plant growth. It is further suggested that relatively recent land-use activities have resulted in an already vulnerable wetland, in geomorphological terms, to cross a threshold to become a severely degraded, gulley- dominated wetland.
- Full Text:
- Date Issued: 2017
- Authors: Bekker, Debra Jane
- Date: 2017
- Subjects: Prionium serratum , Tierkloof Wetland (Western Cape, South Africa) , Wetlands -- South Africa -- Western Cape , Aquatic plants -- South Africa -- Western Cape Cape , Peatland ecology -- South Africa -- Western Cape , Kromme River (Eastern Cape, South Africa)
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10962/53689 , vital:26311
- Description: The Tierkloof Wetland in the Western Cape has been damaged through erosion down to bedrock with gullies that are up to 50 m wide and 7 m deep. The purpose of this study was to investigate the origin and evolution of the Tierkloof Wetland and consider the role both natural and human-induced processes have played in its degradation. The main methods used were digital mapping using GIS software, satellite and aerial photographic interpretation of past and current land use, detailed topographic surveying, coring to bedrock, stratigraphic analysis of valley-fill sediments, and radio carbon dating of peat samples. Nine GIS-produced topographic profiles across the valley were plotted to analyse downstream changes in valley width and morphology along the length of the Tierkloof valley. Detailed cross sections of the stream channel were produced using topographic survey data. Depth to bedrock analysis indicated that there is evidence of a degree of planing of bedrock over geological time periods. Survey data indicates that the longitudinal slope of the former wetland surface is remarkably uniform over most of its length and there is an overall thinning of the valley fill from the head to the toe of the wetland. The stratigraphy and associated organic matter content of the wetland soils showed that the sedimentary fill varies considerably. There are appreciable accumulations of organic sediment, including sandy peat and peat layers with organic content of up to 50 %. The two radio carbon dates obtained from the gully wall midway down the Tierkloof Wetland suggest that peat accumulation started following the last glacial maximum. The peat has accumulated consistently and is mostly associated with the growth of the palmiet, Prionium serratum. Evidence from past and current land-use activities from aerial photographic interpretation show that natural vegetation in the Tierkloof Wetland has been severely degraded, alien plants are extremely common, and road-building and artificial drainage in the wetland have influenced fluvial processes. It is likely that these activities, exacerbated by the high rainfall events in the early 2000s, have triggered the erosional phase that was initiated a few decades ago. However, longer term processes (thousands to tens-of-thousands of years), such as the planing of the bedrock, also indicate that erosional processes have been a natural part of the Tierkloof Wetland development. A conceptual model of wetland development is thus proposed, based on long-term erosional and depositional processes that are linked with climate change and the current aggradation phase of peat formation that is being driven by the ecosystem engineering processes of palmiet plant growth. It is further suggested that relatively recent land-use activities have resulted in an already vulnerable wetland, in geomorphological terms, to cross a threshold to become a severely degraded, gulley- dominated wetland.
- Full Text:
- Date Issued: 2017
U Dzhenelela Kha Vhulanguli Ha Zwiko Zwa Madi
- Burt, Jane C, du Toit, Derick, Neves, David, Pollard, Sharon, Berold, Robert, Stanford, Mindy
- Authors: Burt, Jane C , du Toit, Derick , Neves, David , Pollard, Sharon , Berold, Robert , Stanford, Mindy
- Date: 2006
- Subjects: To be catalogued
- Language: English
- Type: text , report
- Identifier: http://hdl.handle.net/10962/437657 , vital:73400 , ISBN 1-77005-504-5 , https://wrcwebsite.azurewebsites.net/wp-content/uploads/mdocs/TT291-06.pdf
- Description: Mulayo wa Lushakawa Madi (1998) u vulela ndila vhathu zwavho uri vha kone u dzhenelela kha Ndangulo ya Zwiko zwa Madi (WRM). Bugu iyi i amba nga uri u shela mulennzhe kana u dzhenelela ndi mini kha nyito. Thodisiso ya bugu iyi yo yo itwa nga tshigwada tsha vho gudelaho Ndangulo ya Zwiko zwa Madi (WRM) vhukati ha 2003 na 2005. Vhatodisisi vho da na themendelo mbili dza ndeme: 1. Kupfesesele kwashu kwa ipfi “u dzhenelela” zwi tou vha na vhukwamani thwii na uri ri langa hani zwiko zwa madi. Zwenezwo ri tea u khwathisedza ndivho yashu na tshenzhemo kha u dzhenelela kha WRM.( Ndangulo ya Zwiko zwa Madi) 2. Ri toda tsivhudzo yo teaho musi ri tshi pulana u dzhenelela kha zwa zwa WRM, hone tsivhudzo iyi i tea u kona u shandukisea uri maitele a u dzhenelela avhe o teaho kha nyimele inwe nainwe kana dzothe. Bugu iyi yo khethekanywa nga kha zwipida zwivhili: Tshipida, thoho U dzhenelela kha Ndangulo ya Zwiko zwa Madi kha la Afrika Tshipembe , zwi sumbedza uri mihumbulo yo fhambanho ya vhathu na zwi anganyelwaho zwa tu-tuwedza uri vha nga langa hani zwiko zwa madi.
- Full Text:
- Date Issued: 2006
- Authors: Burt, Jane C , du Toit, Derick , Neves, David , Pollard, Sharon , Berold, Robert , Stanford, Mindy
- Date: 2006
- Subjects: To be catalogued
- Language: English
- Type: text , report
- Identifier: http://hdl.handle.net/10962/437657 , vital:73400 , ISBN 1-77005-504-5 , https://wrcwebsite.azurewebsites.net/wp-content/uploads/mdocs/TT291-06.pdf
- Description: Mulayo wa Lushakawa Madi (1998) u vulela ndila vhathu zwavho uri vha kone u dzhenelela kha Ndangulo ya Zwiko zwa Madi (WRM). Bugu iyi i amba nga uri u shela mulennzhe kana u dzhenelela ndi mini kha nyito. Thodisiso ya bugu iyi yo yo itwa nga tshigwada tsha vho gudelaho Ndangulo ya Zwiko zwa Madi (WRM) vhukati ha 2003 na 2005. Vhatodisisi vho da na themendelo mbili dza ndeme: 1. Kupfesesele kwashu kwa ipfi “u dzhenelela” zwi tou vha na vhukwamani thwii na uri ri langa hani zwiko zwa madi. Zwenezwo ri tea u khwathisedza ndivho yashu na tshenzhemo kha u dzhenelela kha WRM.( Ndangulo ya Zwiko zwa Madi) 2. Ri toda tsivhudzo yo teaho musi ri tshi pulana u dzhenelela kha zwa zwa WRM, hone tsivhudzo iyi i tea u kona u shandukisea uri maitele a u dzhenelela avhe o teaho kha nyimele inwe nainwe kana dzothe. Bugu iyi yo khethekanywa nga kha zwipida zwivhili: Tshipida, thoho U dzhenelela kha Ndangulo ya Zwiko zwa Madi kha la Afrika Tshipembe , zwi sumbedza uri mihumbulo yo fhambanho ya vhathu na zwi anganyelwaho zwa tu-tuwedza uri vha nga langa hani zwiko zwa madi.
- Full Text:
- Date Issued: 2006
An exploration of health professional's perceptions of the role of clinical psychologists
- Authors: Zitianellis, Marina Sophia
- Date: 2005
- Subjects: Community health services -- South Africa , Community mental health services -- South Africa , Medical personnel -- South Africa -- Attitudes , Primary health care -- South Africa , Clinical psychologists
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:3091 , http://hdl.handle.net/10962/d1002601 , Community health services -- South Africa , Community mental health services -- South Africa , Medical personnel -- South Africa -- Attitudes , Primary health care -- South Africa , Clinical psychologists
- Description: The South African government has initiated the transformation of health services in the country towards primary health care (PHC) in order to provide comprehensive care to individuals and families. The move to PHC involves an increased need for collaboration between health professionals. It is proposed that for effective team-work to take place, an understanding of the roles and functions of team members is imperative in providing quality mental health care. This study explored health professionals’ perceptions of the role and function of clinical psychologists working as part of a health care team in a community context. Three focus groups and three individual interviews were conducted with social workers, nurses and doctors. The data was then processed and analysed using a grounded theory method. The research highlighted the importance of knowledge, and how this affects referrals, perceptions, inter-professional relations and the perceived usefulness of clinical psychology and clinical psychologists. What is of significance is the potential power that the health professionals have as gatekeepers between the general public and clinical psychologists.
- Full Text:
- Date Issued: 2005
- Authors: Zitianellis, Marina Sophia
- Date: 2005
- Subjects: Community health services -- South Africa , Community mental health services -- South Africa , Medical personnel -- South Africa -- Attitudes , Primary health care -- South Africa , Clinical psychologists
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:3091 , http://hdl.handle.net/10962/d1002601 , Community health services -- South Africa , Community mental health services -- South Africa , Medical personnel -- South Africa -- Attitudes , Primary health care -- South Africa , Clinical psychologists
- Description: The South African government has initiated the transformation of health services in the country towards primary health care (PHC) in order to provide comprehensive care to individuals and families. The move to PHC involves an increased need for collaboration between health professionals. It is proposed that for effective team-work to take place, an understanding of the roles and functions of team members is imperative in providing quality mental health care. This study explored health professionals’ perceptions of the role and function of clinical psychologists working as part of a health care team in a community context. Three focus groups and three individual interviews were conducted with social workers, nurses and doctors. The data was then processed and analysed using a grounded theory method. The research highlighted the importance of knowledge, and how this affects referrals, perceptions, inter-professional relations and the perceived usefulness of clinical psychology and clinical psychologists. What is of significance is the potential power that the health professionals have as gatekeepers between the general public and clinical psychologists.
- Full Text:
- Date Issued: 2005
Applied aquatic ecotoxicology sub-lethal methods, whole effluent testing and communication
- Palmer, Carolyn G, Muller, Nikite W J, Davies-Coleman, Heather D
- Authors: Palmer, Carolyn G , Muller, Nikite W J , Davies-Coleman, Heather D
- Date: 2004
- Subjects: To be catalogued
- Language: English
- Type: text , report
- Identifier: http://hdl.handle.net/10962/437785 , vital:73409 , ISBN 1-77005-252-6 , https://wrcwebsite.azurewebsites.net/wp-content/uploads/mdocs/1245-1-041.pdf
- Description: This report is the most recent in a series of WRC reports on the development of the capacity to undertake ecotoxicological research in South Africa. The development followed the following tines: • Recognition, as a result of the Kruger National Park Rivers Research Programme, that there were virtually no data on the water quality requirements of South African macroin vertebrates. • Development of the capacity to undertake experimental tolerance testing using riverine invertebrates in artificial stream systems. • Investigation of the salt tolerances, and whole effluent toxicity responses, of both standard toxicity test taxa and South African macroinverte-brates. • Development of both lethal and sub-lethal measures. • Application of re-search results to the development of methods for water quality within ecological Reserve determinations, and the implementation of the National Water Act (NWA) (No 36. of 1998) and National Water Resource Strategy (NWRS). The WRC is com-mitted to funding research that underpins the implementation of the NWA and the NWRS. Over the past 12 years it became clear that there would not be a rapid up-take of ecotoxicology research results in South Africa, and that it was important to place ecotoxicology in the wider context of water quality. From this recognition, the concept of Environmental Water Quality evolved.
- Full Text:
- Date Issued: 2004
- Authors: Palmer, Carolyn G , Muller, Nikite W J , Davies-Coleman, Heather D
- Date: 2004
- Subjects: To be catalogued
- Language: English
- Type: text , report
- Identifier: http://hdl.handle.net/10962/437785 , vital:73409 , ISBN 1-77005-252-6 , https://wrcwebsite.azurewebsites.net/wp-content/uploads/mdocs/1245-1-041.pdf
- Description: This report is the most recent in a series of WRC reports on the development of the capacity to undertake ecotoxicological research in South Africa. The development followed the following tines: • Recognition, as a result of the Kruger National Park Rivers Research Programme, that there were virtually no data on the water quality requirements of South African macroin vertebrates. • Development of the capacity to undertake experimental tolerance testing using riverine invertebrates in artificial stream systems. • Investigation of the salt tolerances, and whole effluent toxicity responses, of both standard toxicity test taxa and South African macroinverte-brates. • Development of both lethal and sub-lethal measures. • Application of re-search results to the development of methods for water quality within ecological Reserve determinations, and the implementation of the National Water Act (NWA) (No 36. of 1998) and National Water Resource Strategy (NWRS). The WRC is com-mitted to funding research that underpins the implementation of the NWA and the NWRS. Over the past 12 years it became clear that there would not be a rapid up-take of ecotoxicology research results in South Africa, and that it was important to place ecotoxicology in the wider context of water quality. From this recognition, the concept of Environmental Water Quality evolved.
- Full Text:
- Date Issued: 2004
Rural underdevelopment in the former Ciskei with specific reference to Glenmore Village
- Authors: Malila, Brett
- Date: 2000
- Subjects: Rural development -- South Africa -- Eastern Cape , Poverty -- South Africa -- Eastern Cape , Eastern Cape (South Africa) -- Social conditions , Glenmore (South Africa) -- Economic conditions
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:3288 , http://hdl.handle.net/10962/d1003076 , Rural development -- South Africa -- Eastern Cape , Poverty -- South Africa -- Eastern Cape , Eastern Cape (South Africa) -- Social conditions , Glenmore (South Africa) -- Economic conditions
- Description: This thesis examines development changes that took place in Glenmore after 1994. To examine such change one needs to have a concise historical understanding of the situation in Glenmore before democracy. The aim of the work is to critique development at a local, rural level, pinpointing the major changes, if any, that came with the incorporation of the former homeland of Ciskei (and thus Glenmore village) with South Africa. These people were forcibly resettled in 1979 for political and economic reasons. Their situation then was one of dire poverty; it is argued here that even with democracy, their history of underdevelopment has continued. The reason for this continued underdevelopment is the structure of the former reserves. The overall political context has changed in South Africa but the most important aspect with regard to the development of the homelands: land, has not. At the central level, the government has churned out a wide variety of development policies, which due to the prevailing political and economic context of the times are fraught with inconsistencies. The example used here to show some of these inconsistencies is the 1997 White Paper on Land Reform. This confusion at the central level with regard to the perceived future of South Africa has managed to adversely affect the rural areas and their development. There very well might be policies in abundance to improve the life-world of the rural poor, but there are inconsistencies between this policy and actual practice. With regard to Glenmore the confusion in the present government’s central development policy is arguably the main reason for the underdevelopment of the village. The inconsistencies in policy such as the 1997 White Paper on Land Reform, have meant that the structure of the reserves has not changed. Vital issues such as land tenure and ownership have not been dealt with. The study thus shows that unless the structure of the homeland system which is predominantly based on issues of land, is changed, genuine social and economic development will not take place in areas like Glenmore.
- Full Text:
- Date Issued: 2000
- Authors: Malila, Brett
- Date: 2000
- Subjects: Rural development -- South Africa -- Eastern Cape , Poverty -- South Africa -- Eastern Cape , Eastern Cape (South Africa) -- Social conditions , Glenmore (South Africa) -- Economic conditions
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:3288 , http://hdl.handle.net/10962/d1003076 , Rural development -- South Africa -- Eastern Cape , Poverty -- South Africa -- Eastern Cape , Eastern Cape (South Africa) -- Social conditions , Glenmore (South Africa) -- Economic conditions
- Description: This thesis examines development changes that took place in Glenmore after 1994. To examine such change one needs to have a concise historical understanding of the situation in Glenmore before democracy. The aim of the work is to critique development at a local, rural level, pinpointing the major changes, if any, that came with the incorporation of the former homeland of Ciskei (and thus Glenmore village) with South Africa. These people were forcibly resettled in 1979 for political and economic reasons. Their situation then was one of dire poverty; it is argued here that even with democracy, their history of underdevelopment has continued. The reason for this continued underdevelopment is the structure of the former reserves. The overall political context has changed in South Africa but the most important aspect with regard to the development of the homelands: land, has not. At the central level, the government has churned out a wide variety of development policies, which due to the prevailing political and economic context of the times are fraught with inconsistencies. The example used here to show some of these inconsistencies is the 1997 White Paper on Land Reform. This confusion at the central level with regard to the perceived future of South Africa has managed to adversely affect the rural areas and their development. There very well might be policies in abundance to improve the life-world of the rural poor, but there are inconsistencies between this policy and actual practice. With regard to Glenmore the confusion in the present government’s central development policy is arguably the main reason for the underdevelopment of the village. The inconsistencies in policy such as the 1997 White Paper on Land Reform, have meant that the structure of the reserves has not changed. Vital issues such as land tenure and ownership have not been dealt with. The study thus shows that unless the structure of the homeland system which is predominantly based on issues of land, is changed, genuine social and economic development will not take place in areas like Glenmore.
- Full Text:
- Date Issued: 2000
Intermediate shop steward training manual
- CWIU
- Authors: CWIU
- Date: Apr 1992
- Subjects: CWIU
- Language: English
- Type: text
- Identifier: http://hdl.handle.net/10962/135509 , vital:37272
- Description: Dismissal is managements main weapon against workers. The union strives for JOB SECURITY for all workers; companies try to create INSECURITY amongst workers. Fighting against dismissals is therefore one of the biggest jobs a shop steward faces. A shop steward must be able to handle individual dismissal cases, without having to call in the organiser. In the old days, foremen / managers could fire workers for any small reason, and get away with it. Since 1973 workers have rebuilt unions to fight for their rights. One of the rights workers have fought for is the right to challenge dismissals. Workers have fought for this right in the factories and in the Industrial Court. Through such struggles, progress has been made, and certain rules have developed about what is " fair " and what is " unfair Management and the government are always trying to find ways to make dismissals easier. For instance the Labour Relations Act was changed in 1988. In the new Act, it was made easier for management to dismiss workers. However, the Unions fought and struggled to take out these changes to the Act. On May 1 1991 the Labour Relations Act was once again changed - this time more in favour of workers. Now, dismissals have to follow certain strict rules.
- Full Text:
- Date Issued: Apr 1992
- Authors: CWIU
- Date: Apr 1992
- Subjects: CWIU
- Language: English
- Type: text
- Identifier: http://hdl.handle.net/10962/135509 , vital:37272
- Description: Dismissal is managements main weapon against workers. The union strives for JOB SECURITY for all workers; companies try to create INSECURITY amongst workers. Fighting against dismissals is therefore one of the biggest jobs a shop steward faces. A shop steward must be able to handle individual dismissal cases, without having to call in the organiser. In the old days, foremen / managers could fire workers for any small reason, and get away with it. Since 1973 workers have rebuilt unions to fight for their rights. One of the rights workers have fought for is the right to challenge dismissals. Workers have fought for this right in the factories and in the Industrial Court. Through such struggles, progress has been made, and certain rules have developed about what is " fair " and what is " unfair Management and the government are always trying to find ways to make dismissals easier. For instance the Labour Relations Act was changed in 1988. In the new Act, it was made easier for management to dismiss workers. However, the Unions fought and struggled to take out these changes to the Act. On May 1 1991 the Labour Relations Act was once again changed - this time more in favour of workers. Now, dismissals have to follow certain strict rules.
- Full Text:
- Date Issued: Apr 1992
Black entrepreneural experience and practice in Port Elizabeth
- Authors: Davies, William J
- Date: 1987
- Subjects: Africans -- Commerce Port Elizabeth (South Africa) -- Commerce
- Language: English
- Type: Book , Text
- Identifier: http://hdl.handle.net/10962/2292 , vital:20273 , ISBN 086810163X
- Description: Black business development in South Africa has been restricted by discriminatory legislation, regulation and custom for many years. Black entrepreneurs have been deliberately and systematically excluded from access to economic opportunities which might have facilitated their participation in moulding the national economy. This situation stemmed from a widely-held White view that Blacks should not have a permanent stake in non- "homeland" South African towns and that the interests of White business should be protected (Hart, 1972). Given these circumstances, Black business has not developed and diversified with the growth of capitalism in South Africa. In fact, capitalism's predominant interest in the Black population has been as labour units, not as partners in economic ventures. Those Blacks in business who have grown, and have established relatively successful business ventures, have done so despite the obstacles devised by the system. The successful Black businessman, therefore, reflects a particular brand of entrepreneurship characterised by determination, tenacity and a capacity to adapt over and above that which is usually required for survival in a competitive environment. The nature and scale of businesses to which Blacks were allowed access was limited to those which provide the daily domestic necessities of urban Black communities; ie, mainly convenience retailing (Davies, 1972). Black businessmen were also denied the right to acquire land in urban areas and such businesses as were allowed had to be conducted from rented premises. Thus, Black experience of crucial elements of entrepreneural development (such as locational choice, market selection and capital formation through property ownership) has been minimal, and so conditional that the aspirations of all but the most determined businessmen have been severely inhibited. Even the most competent Black entrepreneur has not been able to stray very far from the mould of "trader", which has become the stereotype of Black business. Hence, most business ventures in urban Black townships are associated with convenience retailing and service activities, mainly of modest proportions and not necessarily a reflection of the individual's business choice. The underdeveloped status of Black entrepreneurship in South Africa is thus due entirely to their exclusion from opportunities to gain experience, to take risks and to compete. The view of Blacks as not having an interest in, or an aptitude for, business is little more than a transparent rationalisation for institutionalised racism. The apparent lack of competitiveness amongst Blacks is the result of a complex set of inequities imposed over decades of "relative deprivation in terms of upbringing, nutritional standards, education and training, medical services, entrepreneural and professional opportunities, and horizontal and vertical mobility" (Leatt et al, 1986). It is against this background that the situation of Black business in Port Elizabeth must be seen. , Digitised by Rhodes University Library on behalf of the Institute of Social and Economic Research (ISER)
- Full Text:
- Date Issued: 1987
- Authors: Davies, William J
- Date: 1987
- Subjects: Africans -- Commerce Port Elizabeth (South Africa) -- Commerce
- Language: English
- Type: Book , Text
- Identifier: http://hdl.handle.net/10962/2292 , vital:20273 , ISBN 086810163X
- Description: Black business development in South Africa has been restricted by discriminatory legislation, regulation and custom for many years. Black entrepreneurs have been deliberately and systematically excluded from access to economic opportunities which might have facilitated their participation in moulding the national economy. This situation stemmed from a widely-held White view that Blacks should not have a permanent stake in non- "homeland" South African towns and that the interests of White business should be protected (Hart, 1972). Given these circumstances, Black business has not developed and diversified with the growth of capitalism in South Africa. In fact, capitalism's predominant interest in the Black population has been as labour units, not as partners in economic ventures. Those Blacks in business who have grown, and have established relatively successful business ventures, have done so despite the obstacles devised by the system. The successful Black businessman, therefore, reflects a particular brand of entrepreneurship characterised by determination, tenacity and a capacity to adapt over and above that which is usually required for survival in a competitive environment. The nature and scale of businesses to which Blacks were allowed access was limited to those which provide the daily domestic necessities of urban Black communities; ie, mainly convenience retailing (Davies, 1972). Black businessmen were also denied the right to acquire land in urban areas and such businesses as were allowed had to be conducted from rented premises. Thus, Black experience of crucial elements of entrepreneural development (such as locational choice, market selection and capital formation through property ownership) has been minimal, and so conditional that the aspirations of all but the most determined businessmen have been severely inhibited. Even the most competent Black entrepreneur has not been able to stray very far from the mould of "trader", which has become the stereotype of Black business. Hence, most business ventures in urban Black townships are associated with convenience retailing and service activities, mainly of modest proportions and not necessarily a reflection of the individual's business choice. The underdeveloped status of Black entrepreneurship in South Africa is thus due entirely to their exclusion from opportunities to gain experience, to take risks and to compete. The view of Blacks as not having an interest in, or an aptitude for, business is little more than a transparent rationalisation for institutionalised racism. The apparent lack of competitiveness amongst Blacks is the result of a complex set of inequities imposed over decades of "relative deprivation in terms of upbringing, nutritional standards, education and training, medical services, entrepreneural and professional opportunities, and horizontal and vertical mobility" (Leatt et al, 1986). It is against this background that the situation of Black business in Port Elizabeth must be seen. , Digitised by Rhodes University Library on behalf of the Institute of Social and Economic Research (ISER)
- Full Text:
- Date Issued: 1987
Montagu middagskof
- University of Cape Town, Centre for Extra-Mural Studies
- Authors: University of Cape Town, Centre for Extra-Mural Studies
- Date: 1985
- Subjects: Readers for new literates , Afrikaans language -- Readers
- Language: Afrikaans
- Type: text , book
- Identifier: http://hdl.handle.net/10962/74888 , vital:30351
- Description: Op Saterdag 5 Oktober 1985 het 50 mense indie saal van die Montagu/Ashton-Gemeenskaosdiens bymekaargekom. Almal het te doen met die Lees- en-Skryfprojek : daar was 21 leerders en 15 groepleiers uit die dorp en wyk; La-La, Dawie en ander personeel en vriende van die MAG; en 5 mense van die Kaap wat die afge- lope maande gehelp het met die projek. Die leerders en groepleiers het die stories geskryf wat in hierdie boek verskyn.
- Full Text:
- Date Issued: 1985
- Authors: University of Cape Town, Centre for Extra-Mural Studies
- Date: 1985
- Subjects: Readers for new literates , Afrikaans language -- Readers
- Language: Afrikaans
- Type: text , book
- Identifier: http://hdl.handle.net/10962/74888 , vital:30351
- Description: Op Saterdag 5 Oktober 1985 het 50 mense indie saal van die Montagu/Ashton-Gemeenskaosdiens bymekaargekom. Almal het te doen met die Lees- en-Skryfprojek : daar was 21 leerders en 15 groepleiers uit die dorp en wyk; La-La, Dawie en ander personeel en vriende van die MAG; en 5 mense van die Kaap wat die afge- lope maande gehelp het met die projek. Die leerders en groepleiers het die stories geskryf wat in hierdie boek verskyn.
- Full Text:
- Date Issued: 1985
The demand for skilled labour in the Border, Ciskei, Southern Transkei regional economy
- Authors: McCartan, P J
- Date: 1983
- Subjects: Working class -- South Africa Cape of Good Hope (South Africa) -- Economic conditions Good hope plan Border (Eastern Cape, South Africa) Ciskei (South Africa) -- Economic conditions Transkei (South Africa) -- Economic conditions
- Language: English
- Type: Book , Text
- Identifier: http://hdl.handle.net/10962/2112 , vital:20256 , ISBN 0868100587
- Description: The aim of the study is to broadly assess the demand for skilled and semi-skilled labour in the existing industries in that part of Region D of the Good Hope Plan comprising the Border corridor, the Ciskei and southern Transkei (hereafter referred to as the survey region). This survey region was chosen as the target area, since firstly, all of Region D's growth points are located within it and, secondly, technical training facilities in the survey region are recognised as being inadequate. This study does not aim to specify the type of technical training institution that should be established in the survey region; rather it analyses the demand-side of the regional labour market in order to identify the nature and extent of the perceived need for skilled labour. , Digitised by Rhodes University Library on behalf of the Institute of Social and Economic Research (ISER)
- Full Text:
- Date Issued: 1983
- Authors: McCartan, P J
- Date: 1983
- Subjects: Working class -- South Africa Cape of Good Hope (South Africa) -- Economic conditions Good hope plan Border (Eastern Cape, South Africa) Ciskei (South Africa) -- Economic conditions Transkei (South Africa) -- Economic conditions
- Language: English
- Type: Book , Text
- Identifier: http://hdl.handle.net/10962/2112 , vital:20256 , ISBN 0868100587
- Description: The aim of the study is to broadly assess the demand for skilled and semi-skilled labour in the existing industries in that part of Region D of the Good Hope Plan comprising the Border corridor, the Ciskei and southern Transkei (hereafter referred to as the survey region). This survey region was chosen as the target area, since firstly, all of Region D's growth points are located within it and, secondly, technical training facilities in the survey region are recognised as being inadequate. This study does not aim to specify the type of technical training institution that should be established in the survey region; rather it analyses the demand-side of the regional labour market in order to identify the nature and extent of the perceived need for skilled labour. , Digitised by Rhodes University Library on behalf of the Institute of Social and Economic Research (ISER)
- Full Text:
- Date Issued: 1983
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