The use of Blackboard as a tool for the teaching and assessment of large classes in mathematics education: a case study of second year level Bachelor of Education students in one university in South Africa
- Authors: Riley, Alanna
- Date: 2013
- Subjects: Blackboards , Blackboard drawing , Mathematics -- Study and teaching , College students , Educational change , Information technology , Teaching -- Aids and devices , College teaching , Assessment , Blended learning
- Language: English
- Type: Thesis , Masters , M Ed
- Identifier: vital:16182 , http://hdl.handle.net/10353/d1006237 , Blackboards , Blackboard drawing , Mathematics -- Study and teaching , College students , Educational change , Information technology , Teaching -- Aids and devices , College teaching , Assessment , Blended learning
- Description: This study locates the Blackboard Learning Management System as a Technology Enhanced Learning tool within the bounds of the discipline of eLearning and aimed to interrogate the use of Blackboard for the purposes of teaching, learning and assessment in large classes. It is evident from the literature reviewed that changes in both Higher Education in the South Africa with regards to policy and legislation in addition to international shifts towards increased access and participation in a fast paced, ever-evolving knowledge-based economy, providing the context for this work. The theoretical framework for this study is not unidimensional due to the fact that the educational field of eLearning as an area of specialisation draws on a multitude of theories in terms of their utility value for instructional design of courses utilising Information and Communications Technology as a mode of delivery. This study was conducted within the bounds of an interpretivist paradigm as the researcher sought to focus on the use of Blackboard and the experiences of the lecturers and students involved in the implementation thereof. The research design for this study took the form of a case study and a multiple case method was employed. The researcher collected data through personal interviews conducted with participating lecturers, while student data was collected by means of a qualitative survey which was conducted through the Blackboard Learning Management System. The data was analyzed by means of a thematic analysis, consistent with the interpretive paradigm chosen for this study. The findings of this study revealed that Blackboard was utilised effectively in order to facilitate communication, access to course resources and promoted more efficient assessment processes. The implementation was however not without challenges many of which were systemic and focused on the lack of resources available to the students. The implications of using Blackboard for teaching and assessment of large classes include the use of the Learning Management System as part of a multimodal method of course delivery in an effort to reach the multitude of registered students both conceptually as well as electronically. The recommendations arising from this study include consideration on the part of the faculty for a unified approach in the use of Blackboard for communication as well as deployment of resources. Additionally, this study may form the foundation of further studies in this field, with a focus on the active engagement and training of lecturers in order to integrate traditional teaching methods with blended learning opportunities.
- Full Text:
- Date Issued: 2013
- Authors: Riley, Alanna
- Date: 2013
- Subjects: Blackboards , Blackboard drawing , Mathematics -- Study and teaching , College students , Educational change , Information technology , Teaching -- Aids and devices , College teaching , Assessment , Blended learning
- Language: English
- Type: Thesis , Masters , M Ed
- Identifier: vital:16182 , http://hdl.handle.net/10353/d1006237 , Blackboards , Blackboard drawing , Mathematics -- Study and teaching , College students , Educational change , Information technology , Teaching -- Aids and devices , College teaching , Assessment , Blended learning
- Description: This study locates the Blackboard Learning Management System as a Technology Enhanced Learning tool within the bounds of the discipline of eLearning and aimed to interrogate the use of Blackboard for the purposes of teaching, learning and assessment in large classes. It is evident from the literature reviewed that changes in both Higher Education in the South Africa with regards to policy and legislation in addition to international shifts towards increased access and participation in a fast paced, ever-evolving knowledge-based economy, providing the context for this work. The theoretical framework for this study is not unidimensional due to the fact that the educational field of eLearning as an area of specialisation draws on a multitude of theories in terms of their utility value for instructional design of courses utilising Information and Communications Technology as a mode of delivery. This study was conducted within the bounds of an interpretivist paradigm as the researcher sought to focus on the use of Blackboard and the experiences of the lecturers and students involved in the implementation thereof. The research design for this study took the form of a case study and a multiple case method was employed. The researcher collected data through personal interviews conducted with participating lecturers, while student data was collected by means of a qualitative survey which was conducted through the Blackboard Learning Management System. The data was analyzed by means of a thematic analysis, consistent with the interpretive paradigm chosen for this study. The findings of this study revealed that Blackboard was utilised effectively in order to facilitate communication, access to course resources and promoted more efficient assessment processes. The implementation was however not without challenges many of which were systemic and focused on the lack of resources available to the students. The implications of using Blackboard for teaching and assessment of large classes include the use of the Learning Management System as part of a multimodal method of course delivery in an effort to reach the multitude of registered students both conceptually as well as electronically. The recommendations arising from this study include consideration on the part of the faculty for a unified approach in the use of Blackboard for communication as well as deployment of resources. Additionally, this study may form the foundation of further studies in this field, with a focus on the active engagement and training of lecturers in order to integrate traditional teaching methods with blended learning opportunities.
- Full Text:
- Date Issued: 2013
User requirements framework for mobile government in the Western Cape
- Authors: Wilson, Fiona Michelle
- Date: 2013
- Subjects: Government communication systems , Internet in public administration , Electronic government information , Mobile communication systems , Information technology
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9751 , http://hdl.handle.net/10948/d1008076 , Government communication systems , Internet in public administration , Electronic government information , Mobile communication systems , Information technology
- Description: Globally, mobile technology use, particularly the use of mobile phones, is becoming increasingly widespread. One consequence of this growth is mounting interest in using mobile technologies in the public sector, particularly in developing countries, because it is seen as enabling better access to information and services for citizens. Mobile government (m-government), defined as the use of mobile technologies and applications for public sector services, promises to extend access to public services to marginalised sectors of the population and is emerging as a new focus in the ongoing challenge to provide efficient, effective and accessible public services. Though interest in m-government is emerging in the provincial Western Cape Government (WCG) of South Africa, few guidelines exist in the WCG to inform the development of public sector mobile services. This absence impacts on service delivery and the primary objective of this study was to propose a set of guidelines that could guide the prioritisation of citizen facing public sector services for mobile implementation in the Western Cape. The study considered two areas namely, government and user needs. The primary research question was to determine what public sector services citizens need and how these services should be prioritised for mobile delivery in the Western Cape. To address this, three research sub-questions were formulated. The first question aimed to examine conceptions of mobile government. To achieve this a literature study and documentation review was conducted, from which factors influencing service prioritisation emerged. The second research question aimed to identify citizen needs that could inform mobile public sector services in the Western Cape. Thus a survey and interviews were conducted with citizens using the WCG community ICT centres (e-Centres). The third research question aimed to identify factors that impact on the prioritisation of citizen facing public sectors for mobile delivery in the Western Cape. The findings from the literature study, survey and interviews conducted were used to address this research question. The results from the three research sub-questions were triangulated to address the main objective of the study and from this a set of guidelines for prioritising mobile public sector services in the Western Cape was proposed.
- Full Text:
- Date Issued: 2013
- Authors: Wilson, Fiona Michelle
- Date: 2013
- Subjects: Government communication systems , Internet in public administration , Electronic government information , Mobile communication systems , Information technology
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9751 , http://hdl.handle.net/10948/d1008076 , Government communication systems , Internet in public administration , Electronic government information , Mobile communication systems , Information technology
- Description: Globally, mobile technology use, particularly the use of mobile phones, is becoming increasingly widespread. One consequence of this growth is mounting interest in using mobile technologies in the public sector, particularly in developing countries, because it is seen as enabling better access to information and services for citizens. Mobile government (m-government), defined as the use of mobile technologies and applications for public sector services, promises to extend access to public services to marginalised sectors of the population and is emerging as a new focus in the ongoing challenge to provide efficient, effective and accessible public services. Though interest in m-government is emerging in the provincial Western Cape Government (WCG) of South Africa, few guidelines exist in the WCG to inform the development of public sector mobile services. This absence impacts on service delivery and the primary objective of this study was to propose a set of guidelines that could guide the prioritisation of citizen facing public sector services for mobile implementation in the Western Cape. The study considered two areas namely, government and user needs. The primary research question was to determine what public sector services citizens need and how these services should be prioritised for mobile delivery in the Western Cape. To address this, three research sub-questions were formulated. The first question aimed to examine conceptions of mobile government. To achieve this a literature study and documentation review was conducted, from which factors influencing service prioritisation emerged. The second research question aimed to identify citizen needs that could inform mobile public sector services in the Western Cape. Thus a survey and interviews were conducted with citizens using the WCG community ICT centres (e-Centres). The third research question aimed to identify factors that impact on the prioritisation of citizen facing public sectors for mobile delivery in the Western Cape. The findings from the literature study, survey and interviews conducted were used to address this research question. The results from the three research sub-questions were triangulated to address the main objective of the study and from this a set of guidelines for prioritising mobile public sector services in the Western Cape was proposed.
- Full Text:
- Date Issued: 2013
A framework to enhance the mobile user experience in an Mlearning interaction
- Authors: Botha, Adele
- Date: 2011
- Subjects: Educational technology , Information technology , Educational innovations , Teaching -- Aids and devices
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:9753 , http://hdl.handle.net/10948/d1008163 , Educational technology , Information technology , Educational innovations , Teaching -- Aids and devices
- Description: The new millennium is witness to a telecommunications world that is vastly different from even the recent past with developments in the mobile sector having dramatically changed the Information and Communication Technology (ICT) landscape. Mobile cellular technology has proliferated faster than any previous technology and is now the most ubiquitous technology in the world. The focus of this thesis is the development of a framework to enhance the Mobile User Experience in an Mlearning interaction. This research is contextualised by the goal-oriented use of mobile cellular technologies in a formal educational environment. As such the study, although residing in the field of Human-Computer Interaction (HCI), acknowledges issues arising in the Education Domain as a specific field of application. The aim of the research was to investigate the components of a framework to enhance the Mobile User Experience in an Mlearning interaction. The development of the framework was facilitated by the exploration of: the Mobile User Experience factors and their impact, on the Mobile User Experience of learners participating in a goal-oriented Mlearning interaction. These critical factors were documented in terms of the Mobile User Experience components, and the relationships of these components to each other as well as the Mobile User Experience of an Mlearning interaction. The research, grounded in a phenomenological research philosophy, applied an inductive reasoning approach, and was operationalised through a single case study methodology. A qualitative research strategy was considered appropriate, as the phenomenon of User Experience is linked to the hedonistic attributes of the interaction. This study was conducted in four phases with focus on three embedded units of analysis. The three units of analysis were identified as: The learner as end user in an Mlearning interaction; The educator as designer of the Mlearning interaction; and The Mlearning interaction. The research revealed that the Mobile User Experience of an Mlearning interaction is affected by the mobile user, mobile use, mobile device, mobile business practices, mobile networks, mobile interaction and mobile context. Within the Mlearning interaction the significant components are the learners as mobile users, the enhance interactions, removal of barriers to the interaction, goal-oriented nature of the interaction and the ducational context. Identifying these components and their associated Mobile User Experience factors and impacts, present the main contribution of this thesis. In conclusion, the limitations of the study are documented and topics for future research are outlined.
- Full Text:
- Date Issued: 2011
- Authors: Botha, Adele
- Date: 2011
- Subjects: Educational technology , Information technology , Educational innovations , Teaching -- Aids and devices
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:9753 , http://hdl.handle.net/10948/d1008163 , Educational technology , Information technology , Educational innovations , Teaching -- Aids and devices
- Description: The new millennium is witness to a telecommunications world that is vastly different from even the recent past with developments in the mobile sector having dramatically changed the Information and Communication Technology (ICT) landscape. Mobile cellular technology has proliferated faster than any previous technology and is now the most ubiquitous technology in the world. The focus of this thesis is the development of a framework to enhance the Mobile User Experience in an Mlearning interaction. This research is contextualised by the goal-oriented use of mobile cellular technologies in a formal educational environment. As such the study, although residing in the field of Human-Computer Interaction (HCI), acknowledges issues arising in the Education Domain as a specific field of application. The aim of the research was to investigate the components of a framework to enhance the Mobile User Experience in an Mlearning interaction. The development of the framework was facilitated by the exploration of: the Mobile User Experience factors and their impact, on the Mobile User Experience of learners participating in a goal-oriented Mlearning interaction. These critical factors were documented in terms of the Mobile User Experience components, and the relationships of these components to each other as well as the Mobile User Experience of an Mlearning interaction. The research, grounded in a phenomenological research philosophy, applied an inductive reasoning approach, and was operationalised through a single case study methodology. A qualitative research strategy was considered appropriate, as the phenomenon of User Experience is linked to the hedonistic attributes of the interaction. This study was conducted in four phases with focus on three embedded units of analysis. The three units of analysis were identified as: The learner as end user in an Mlearning interaction; The educator as designer of the Mlearning interaction; and The Mlearning interaction. The research revealed that the Mobile User Experience of an Mlearning interaction is affected by the mobile user, mobile use, mobile device, mobile business practices, mobile networks, mobile interaction and mobile context. Within the Mlearning interaction the significant components are the learners as mobile users, the enhance interactions, removal of barriers to the interaction, goal-oriented nature of the interaction and the ducational context. Identifying these components and their associated Mobile User Experience factors and impacts, present the main contribution of this thesis. In conclusion, the limitations of the study are documented and topics for future research are outlined.
- Full Text:
- Date Issued: 2011
The entrepreneurial orientation of selected ICT SMME's
- Authors: Whittaker, Donna
- Date: 2011
- Subjects: Business enterprises , Information technology
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8754 , http://hdl.handle.net/10948/d1011417 , Business enterprises , Information technology
- Description: Despite the demand for ICT skills, businesses are experiencing an ICT skills shortage. Constantly changing ICT technologies require business leaders to find qualified ICT professionals to implement new business strategies and business processes. The Information and Communications Technology (ICT) sector is experiencing a continued skills shortage and various initiatives have been launched to address the problem. Businesses continually struggle to find qualified and suitably skilled ICT personnel. As a result businesses have had to outsource their ICT requirements off-shore to obtain the required ICT skills and maintain their competitive advantage. In a country desperate for job creation, entrepreneurial inclination and start up of new businesses may play a pivotal role in the economic development and well being of individuals able to capitalise on the availability of ICT opportunities. Entrepreneurship is a critical factor in promoting innovation, creating employment opportunities and generating social and economic wealth in a country's economy. Sectors such as Information and Communication Technologies can be seen as archetypal entrepreneurial industries and can consequently play a key role in economic development. In the research that follows the author identifies an ICT skills shortage in South Africa. This is followed by an exploratory study that investigates the influence of psychological traits and socio-cultural variables on the entrepreneurial intent of selected ICT SMME’s in the Nelson Mandela Metropolitan Area. The findings revealed that both psychological traits together with socio-cultural variables influence an individual’s intention to start up a business. The predominant psychological trait discovered during the research was perseverance. Family environmental issues were the dominant socio-cultural variable influencing entrepreneurial intention amongst the case study subjects.
- Full Text:
- Date Issued: 2011
- Authors: Whittaker, Donna
- Date: 2011
- Subjects: Business enterprises , Information technology
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8754 , http://hdl.handle.net/10948/d1011417 , Business enterprises , Information technology
- Description: Despite the demand for ICT skills, businesses are experiencing an ICT skills shortage. Constantly changing ICT technologies require business leaders to find qualified ICT professionals to implement new business strategies and business processes. The Information and Communications Technology (ICT) sector is experiencing a continued skills shortage and various initiatives have been launched to address the problem. Businesses continually struggle to find qualified and suitably skilled ICT personnel. As a result businesses have had to outsource their ICT requirements off-shore to obtain the required ICT skills and maintain their competitive advantage. In a country desperate for job creation, entrepreneurial inclination and start up of new businesses may play a pivotal role in the economic development and well being of individuals able to capitalise on the availability of ICT opportunities. Entrepreneurship is a critical factor in promoting innovation, creating employment opportunities and generating social and economic wealth in a country's economy. Sectors such as Information and Communication Technologies can be seen as archetypal entrepreneurial industries and can consequently play a key role in economic development. In the research that follows the author identifies an ICT skills shortage in South Africa. This is followed by an exploratory study that investigates the influence of psychological traits and socio-cultural variables on the entrepreneurial intent of selected ICT SMME’s in the Nelson Mandela Metropolitan Area. The findings revealed that both psychological traits together with socio-cultural variables influence an individual’s intention to start up a business. The predominant psychological trait discovered during the research was perseverance. Family environmental issues were the dominant socio-cultural variable influencing entrepreneurial intention amongst the case study subjects.
- Full Text:
- Date Issued: 2011
The extent of the use of ICT in schools in the Nelson Mandela Bay area
- Authors: Sonkwala, Mzikayise Richard
- Date: 2011
- Subjects: Educational technology -- South Africa -- Port Elizabeth , Computer-assisted instruction -- South Africa -- Port Elizabeth , Information technology
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9102 , http://hdl.handle.net/10948/d1012284 , Educational technology -- South Africa -- Port Elizabeth , Computer-assisted instruction -- South Africa -- Port Elizabeth , Information technology
- Description: It is the 21st Century and the world is a global village. The development of technology like Information and Communication Technology (ICT) has thus become the dominant means of communication. Education has not been left out of this wave of change. In many countries Information and Communication Technology (ICT) has a clear impact in the development of educational curriculum. This cannot be said about South Africa where huge disparities in terms of ICT related resources still exist. There is a range of uses of ICT in South African schools and it varies according to the economic and social conditions where that school is located. For example, the former Model C schools are well-resourced in terms of computers and access to internet whilst township schools lack these resources. In township schools very few students are exposed to computers due to the limited number of computers and lack of properly qualified educators in the field of ICT. In the Nelson Mandela Bay area township schools only offer CAT (Computer Applications Technology) as an ICT related subject whilst the former Model C schools offer CAT and IT (Information Technology).This treatise attempts to show the digital divide that still exists between a former Model C school and a township school, and the impact it has in quality of education in these schools.
- Full Text:
- Date Issued: 2011
- Authors: Sonkwala, Mzikayise Richard
- Date: 2011
- Subjects: Educational technology -- South Africa -- Port Elizabeth , Computer-assisted instruction -- South Africa -- Port Elizabeth , Information technology
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9102 , http://hdl.handle.net/10948/d1012284 , Educational technology -- South Africa -- Port Elizabeth , Computer-assisted instruction -- South Africa -- Port Elizabeth , Information technology
- Description: It is the 21st Century and the world is a global village. The development of technology like Information and Communication Technology (ICT) has thus become the dominant means of communication. Education has not been left out of this wave of change. In many countries Information and Communication Technology (ICT) has a clear impact in the development of educational curriculum. This cannot be said about South Africa where huge disparities in terms of ICT related resources still exist. There is a range of uses of ICT in South African schools and it varies according to the economic and social conditions where that school is located. For example, the former Model C schools are well-resourced in terms of computers and access to internet whilst township schools lack these resources. In township schools very few students are exposed to computers due to the limited number of computers and lack of properly qualified educators in the field of ICT. In the Nelson Mandela Bay area township schools only offer CAT (Computer Applications Technology) as an ICT related subject whilst the former Model C schools offer CAT and IT (Information Technology).This treatise attempts to show the digital divide that still exists between a former Model C school and a township school, and the impact it has in quality of education in these schools.
- Full Text:
- Date Issued: 2011
Deriving value from IT investments within botique hotels: a Buffalo City case study
- Authors: Mathe, Thabelang
- Date: 2009
- Subjects: Information technology , Hotels -- Finance , Boardinghouses -- Finance , Small business -- South Africa -- Eastern Cape , Small business -- Finance
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: vital:11134 , http://hdl.handle.net/10353/d1000975 , Information technology , Hotels -- Finance , Boardinghouses -- Finance , Small business -- South Africa -- Eastern Cape , Small business -- Finance
- Description: Even though many organizations invest in IT, the value that IT is expected to contribute is still not clearly understood. Researchers agree that IT has become a crucial element to business operations and business existence. However, while there is continued investment in new information technologies and systems, organizations are not certain whether significant value is derived from IT investments. The failure to realize good return on IT investments is ascribed to a lack of understanding of IT by organizations and also the failure by organizations to align IT strategies with business strategies. The lack of alignment leads to the failure to match the right IT to the correct task, which leads to the poor application of systems and poor allocation of human resources to tasks. Therefore, organizations such as Small and Medium Enterprises (SMEs) in particular Boutique Hotels, are noted for their failure to derive better IT value. Their unique characteristics are understood to be influential in the way IT is used and managed by affecting the delivery of value from technology. In order to enable Boutique Hotels to derive more value from IT, the IT governance frameworks, Val IT and CobiT (ITGI, 2007), were examined as these integrate good practices to ensure that an organization‘s IT supports the business objectives. In addition, the Task Technology Fit (TTF) (Goodhue and Thompson, 1995) and Gap Analysis (Heeks, 2001) theories were highlighted as these prescribe the platform ideal for more value to be derived from IT. The current status of Boutique Hotels in Buffalo City was assessed through the use of questionnaires and interviews. The collected data was analyzed and resulted in the development of a model that can be used by Boutique Hotels in order to derive more value from IT and to maximize the use of IT.
- Full Text:
- Date Issued: 2009
- Authors: Mathe, Thabelang
- Date: 2009
- Subjects: Information technology , Hotels -- Finance , Boardinghouses -- Finance , Small business -- South Africa -- Eastern Cape , Small business -- Finance
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: vital:11134 , http://hdl.handle.net/10353/d1000975 , Information technology , Hotels -- Finance , Boardinghouses -- Finance , Small business -- South Africa -- Eastern Cape , Small business -- Finance
- Description: Even though many organizations invest in IT, the value that IT is expected to contribute is still not clearly understood. Researchers agree that IT has become a crucial element to business operations and business existence. However, while there is continued investment in new information technologies and systems, organizations are not certain whether significant value is derived from IT investments. The failure to realize good return on IT investments is ascribed to a lack of understanding of IT by organizations and also the failure by organizations to align IT strategies with business strategies. The lack of alignment leads to the failure to match the right IT to the correct task, which leads to the poor application of systems and poor allocation of human resources to tasks. Therefore, organizations such as Small and Medium Enterprises (SMEs) in particular Boutique Hotels, are noted for their failure to derive better IT value. Their unique characteristics are understood to be influential in the way IT is used and managed by affecting the delivery of value from technology. In order to enable Boutique Hotels to derive more value from IT, the IT governance frameworks, Val IT and CobiT (ITGI, 2007), were examined as these integrate good practices to ensure that an organization‘s IT supports the business objectives. In addition, the Task Technology Fit (TTF) (Goodhue and Thompson, 1995) and Gap Analysis (Heeks, 2001) theories were highlighted as these prescribe the platform ideal for more value to be derived from IT. The current status of Boutique Hotels in Buffalo City was assessed through the use of questionnaires and interviews. The collected data was analyzed and resulted in the development of a model that can be used by Boutique Hotels in order to derive more value from IT and to maximize the use of IT.
- Full Text:
- Date Issued: 2009
A model for the development of service agreements in the Information and Communication Technology sector
- Authors: Johnston, Robert
- Date: 2006
- Subjects: Information technology , Communication -- Technological innovations , Service industries -- Management , Service -- Level agreements
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:1143 , http://hdl.handle.net/10962/d1002772 , Information technology , Communication -- Technological innovations , Service industries -- Management , Service -- Level agreements
- Description: SAs are documents that specify the business relationship between stakeholders to an outsourcing agreement. SAs specify this relationship in a legally binding manner that assists in managing expectations of the stakeholders about the service provision. According to Verma (1999), an SA is a precise statement of the expectations and obligations that exist in a business relationship between two organisation: the service provider and the client. In order for organizations to have successful outsourcing partnerships, they need well crafted methods of developing Service Agreements (SAs). Successful methods will produce a conclusive contract that will act as a working document that details the spirit of cooperation between the service provider and the service recipient. This research investigates the development of SAs in the Information and Communication Technology (ICT) sector, and proposes a model for their development. A number of models for SA development have been analysed. Models are analysed from leading researchers in the area, from software houses such as Microsoft and from international standards organisations such as the BS15000 which stipulates the ITIL framework. Eight development principles are identified and explored. An investigation into SAs and their development is conducted. A model is proposed that is composed of the development principles. The development of SAs was explored in an empirical study by means of a survey administered to industry practitioners and a series of interviews with managers in the ICT industry. The results of the study indicate varying levels of support for the development principles and limited relationship between the development principles and the success of the SA, as defined by the number of changes made to the SA after it is completed.
- Full Text:
- Date Issued: 2006
- Authors: Johnston, Robert
- Date: 2006
- Subjects: Information technology , Communication -- Technological innovations , Service industries -- Management , Service -- Level agreements
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:1143 , http://hdl.handle.net/10962/d1002772 , Information technology , Communication -- Technological innovations , Service industries -- Management , Service -- Level agreements
- Description: SAs are documents that specify the business relationship between stakeholders to an outsourcing agreement. SAs specify this relationship in a legally binding manner that assists in managing expectations of the stakeholders about the service provision. According to Verma (1999), an SA is a precise statement of the expectations and obligations that exist in a business relationship between two organisation: the service provider and the client. In order for organizations to have successful outsourcing partnerships, they need well crafted methods of developing Service Agreements (SAs). Successful methods will produce a conclusive contract that will act as a working document that details the spirit of cooperation between the service provider and the service recipient. This research investigates the development of SAs in the Information and Communication Technology (ICT) sector, and proposes a model for their development. A number of models for SA development have been analysed. Models are analysed from leading researchers in the area, from software houses such as Microsoft and from international standards organisations such as the BS15000 which stipulates the ITIL framework. Eight development principles are identified and explored. An investigation into SAs and their development is conducted. A model is proposed that is composed of the development principles. The development of SAs was explored in an empirical study by means of a survey administered to industry practitioners and a series of interviews with managers in the ICT industry. The results of the study indicate varying levels of support for the development principles and limited relationship between the development principles and the success of the SA, as defined by the number of changes made to the SA after it is completed.
- Full Text:
- Date Issued: 2006
Software quality assurance in a remote client/contractor context
- Authors: Black, Angus Hugh
- Date: 2006
- Subjects: Computer software -- Quality control , Software engineering , Information technology
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:4648 , http://hdl.handle.net/10962/d1006615 , Computer software -- Quality control , Software engineering , Information technology
- Description: With the reliance on information technology and the software that this technology utilizes increasing every day, it is of paramount importance that software developed be of an acceptable quality. This quality can be achieved through the utilization of various software engineering standards and guidelines. The question is, to what extent do these standards and guidelines need to be utilized and how are these standards and guidelines implemented? This research focuses on how guidelines developed by standardization bodies and the unified process developed by Rational can be integrated to achieve a suitable process and version control system within the context of a remote client/contractor small team environment.
- Full Text:
- Date Issued: 2006
- Authors: Black, Angus Hugh
- Date: 2006
- Subjects: Computer software -- Quality control , Software engineering , Information technology
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:4648 , http://hdl.handle.net/10962/d1006615 , Computer software -- Quality control , Software engineering , Information technology
- Description: With the reliance on information technology and the software that this technology utilizes increasing every day, it is of paramount importance that software developed be of an acceptable quality. This quality can be achieved through the utilization of various software engineering standards and guidelines. The question is, to what extent do these standards and guidelines need to be utilized and how are these standards and guidelines implemented? This research focuses on how guidelines developed by standardization bodies and the unified process developed by Rational can be integrated to achieve a suitable process and version control system within the context of a remote client/contractor small team environment.
- Full Text:
- Date Issued: 2006
An investigation of an undergraduate course module on the ethical aspects of information systems
- Authors: Charlesworth, Matthew
- Date: 2005
- Subjects: Information technology , Information technology -- Moral and ethical aspects , Computers -- Moral and ethical aspects , Computer science -- Study and teaching (Higher) -- Curricula , Computer engineering -- Study and teaching (Higher) -- Curricula , Software engineering -- Study and teaching (Higher) -- Curricula , Information technology -- study and teaching (Higher) -- Curricula
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:1139 , http://hdl.handle.net/10962/d1002768 , Information technology , Information technology -- Moral and ethical aspects , Computers -- Moral and ethical aspects , Computer science -- Study and teaching (Higher) -- Curricula , Computer engineering -- Study and teaching (Higher) -- Curricula , Software engineering -- Study and teaching (Higher) -- Curricula , Information technology -- study and teaching (Higher) -- Curricula
- Description: An increased emphasis is being placed on ethics in Information Systems. An investigation of: the relevant literature which highlighted the growth of, and importance in understanding the moral philosophies which underlie Computer Ethics; and the official curricula recommendations that have increasingly and consistently recommended inclusion of courses describing the Social, Professional and Ethical responsibilities of Information Systems Professionals; and informed by the observations from two empirical Studies that showed the extent of unethical behaviour, and how this behaviour is diminished in those who have received formal tertiary level education resulted in a proposed new course module on Ethics in Information Systems. The module follows a sandwich-approach whereby two stand-alone modules are conducted on either side of integrated Computer Ethics content within the rest of the curriculum.
- Full Text:
- Date Issued: 2005
- Authors: Charlesworth, Matthew
- Date: 2005
- Subjects: Information technology , Information technology -- Moral and ethical aspects , Computers -- Moral and ethical aspects , Computer science -- Study and teaching (Higher) -- Curricula , Computer engineering -- Study and teaching (Higher) -- Curricula , Software engineering -- Study and teaching (Higher) -- Curricula , Information technology -- study and teaching (Higher) -- Curricula
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:1139 , http://hdl.handle.net/10962/d1002768 , Information technology , Information technology -- Moral and ethical aspects , Computers -- Moral and ethical aspects , Computer science -- Study and teaching (Higher) -- Curricula , Computer engineering -- Study and teaching (Higher) -- Curricula , Software engineering -- Study and teaching (Higher) -- Curricula , Information technology -- study and teaching (Higher) -- Curricula
- Description: An increased emphasis is being placed on ethics in Information Systems. An investigation of: the relevant literature which highlighted the growth of, and importance in understanding the moral philosophies which underlie Computer Ethics; and the official curricula recommendations that have increasingly and consistently recommended inclusion of courses describing the Social, Professional and Ethical responsibilities of Information Systems Professionals; and informed by the observations from two empirical Studies that showed the extent of unethical behaviour, and how this behaviour is diminished in those who have received formal tertiary level education resulted in a proposed new course module on Ethics in Information Systems. The module follows a sandwich-approach whereby two stand-alone modules are conducted on either side of integrated Computer Ethics content within the rest of the curriculum.
- Full Text:
- Date Issued: 2005
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