The impact of information and communication technologies (ICTs) on rural livelihoods: the case of smallholder farming in Zimbabwe
- Authors: Mago, Shamiso
- Date: 2012
- Subjects: Farms, Small -- Zimbabwe , Family farms -- Zimbabwe , Poverty -- Zimbabwe , Rural poor -- Zimbabwe , Rural development -- Zimbabwe , Sustainable development -- Zimbabwe , Food security -- Zimbabwe , Information technology -- Management , Technological innovations -- Management , Management information systems
- Language: English
- Type: Thesis , Masters , M Soc Sc (Dev)
- Identifier: vital:11433 , http://hdl.handle.net/10353/d1007185 , Farms, Small -- Zimbabwe , Family farms -- Zimbabwe , Poverty -- Zimbabwe , Rural poor -- Zimbabwe , Rural development -- Zimbabwe , Sustainable development -- Zimbabwe , Food security -- Zimbabwe , Information technology -- Management , Technological innovations -- Management , Management information systems
- Description: This study seeks to determine the impact of Information and Communication Technologies (ICTs) on livelihoods of smallholder farmers in Zimbabwe. The study was motivated by the fact that benefits of ICT development still need to be known among rural smallholder farmers in Zimbabwe. ICTs have been upheld as catalysts for the promotion of rural livelihoods the world over. The question that remains is whether ICTs in Zimbabwe promote livelihoods of smallholder farmers. Although the Government formulated the ICT policy in 2005, the benefits still need to be known among rural smallholder farmers in Zimbabwe. The challenges faced by smallholder farmers include limited access to ICTs, high costs in ICT services and lack of ICT infrastructural development in the country. The challenges hindered ICT benefits that are expected to accrue to smallholder farmers. This study is significant in the view that most studies on ICT have focused on the general roles of ICT on rural development without giving particular attention to smallholder farming that has a potential of reducing poverty and promoting food security. For a theoretical lens, the Sustainable Livelihood Approach was used with special attention to Chapman et al (2001)’s information wheel. Regarding methodological issues, the study followed a qualitative research methodology guided by a secondary analysis research design. Data were collected from published reports of government, reports from the Ministry of ICT, internet, journals, newspapers and periodicals. The study established that ICTs promote livelihoods of smallholder farmers through the dissemination of vital information for improvement of agricultural productivity. From the research findings, the study proposes four main recommendations. Firstly, strengthening of ICT policy for effective smallholder farmers. Secondly, the government to organise ICT awareness campaigns directed towards rural people especially smallholder farmers. Thirdly, up scaling ICT Infrastructural development .Finally, a large-scale ICTs and livelihoods research must be commissioned in the country.
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- Date Issued: 2012
A computing studio method for teaching design thinking
- Authors: Van der Post, Leda
- Date: 2010
- Subjects: Creative thinking -- Study and teaching , Creative ability -- Study and teaching , Management information systems
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:10465 , http://hdl.handle.net/10948/1128 , Creative thinking -- Study and teaching , Creative ability -- Study and teaching , Management information systems
- Description: Current trends in technology have led to a need for creativity and innovation in the design of contemporary digital products and systems. This has resulted in design thinking and creative design process having a higher profile in digital design practice. In turn, this has impacted computing education, by creating a need for computing students to develop creativity and design thinking skills. Creative design is taught using design studio teaching methods, which require a culture, environment and activities that are different to the teaching methods used in traditional computing education. Some computing academics have implemented courses using aspects of studio teaching methods, but no clear guidelines for a computing academic without creative design experience to fully apply studio teaching methods in courses could be found. The reason for the change in the role of design in the digital domain and how it affected the needs of computing students was investigated and a comparison of typical design studio and computing teaching methods was conducted using a learning systems model adapted for this specific purpose. This led to an identification of areas that required further investigation, or gaps in the knowledge of how to adapt design studio methods for use within a traditional computing education environment. These gaps were used as the basis for identifying a set of research questions for an empirical study. An exploratory case study was conducted at the Nelson Mandela Metropolitan University to answer the research questions. Three computing academics implemented studio teaching methods within three separate modules, following provisional guidelines devised from the preliminary research. Feedback was collected from the lecturers and the students registered for the modules regarding their experiences. It was found that it would be possible for computing academics to implement aspects of a design studio approach within the existing computing environment. An explicit teaching method, termed the computing studio teaching method, was developed from the results of the case study. This teaching method aims to provide computing academics with little or no creative design experience with explicit methods for implementing modified design studio teaching methods in order to promote creativity and design thinking within traditional computing modules. This teaching method will be tested, validated and refined in future research.
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- Date Issued: 2010
Investigating the use of the ITIL framework towards IT services delivery at the NMMU
- Authors: Lubambo, Nontobeko
- Date: 2009
- Subjects: Information technology -- Management , Management information systems , Computer industry -- Customer services -- Management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9767 , http://hdl.handle.net/10948/1001 , http://hdl.handle.net/10948/d1009657 , Information technology -- Management , Management information systems , Computer industry -- Customer services -- Management
- Description: The purpose of this research was to investigate what is involved in IT Service Management and how the NMMU can implement it to improve the quality of IT service support and service delivery. The IT Service Management approach was investigated but the main focus was on the Service Support and Service Delivery in the ITIL framework. Higher Education was analyzed to try and measure the maturity level of the ITIL process implementation to see where Higher Education in South Africa is and to determine the gaps. Findings from the empirical study will be presented and recommendations highlighted to Top management and the IT department in order to promote and improve the quality of the IT service being delivered to users and customers. The data was collected and administered by means of a structured questionnaire based on the ITIL Service Capacity Maturity Model and Rick Leopoldi’s alternative Maturity Assessment method. An Association of South African University Directors of Information Technology (ASAUDIT) questionnaire on Service Management was also used to supplement the questionnaire. It was discovered that the implementation of ITIL in most organizations brought about improvements and benefits in the quality of the IT service being delivered.
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- Date Issued: 2009
A framework for managing timetable data quality within the NMMU
- Authors: Els, Dierdre Jean
- Date: 2008
- Subjects: Computer algorithms Timetables , Management information systems , Management -- Data processing , Information storage and retrieval systems -- Management , Information management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9769 , http://hdl.handle.net/10948/948 , Computer algorithms Timetables , Management information systems , Management -- Data processing , Information storage and retrieval systems -- Management , Information management
- Description: This dissertation investigates the influencing factors on timetable quality, not only from a data quality perspective, but also from an information quality perspective which takes into account the quality of the business processes involved in creating the timetable. The Nelson Mandela Metropolitan University was used as a case study for assessing the quality of the timetable process, the quality of the source data, and the quality of the final timetable produced. A framework for managing the data quality during the timetabling process is proposed. The framework is based on reviews done on data quality management best practices and data quality aspects. Chapter 1 introduces the current Nelson Mandela Metropolitan University timetable, and motivates why data quality management is essential to its success. The scope and research objectives are presented for this dissertation. Chapter 2 covers a literature study on business process and data quality management best practices. The common thread through all the management methodologies investigated, was top management involvement and commitment to continuously improving the quality of data. Chapter 3 discusses various characteristics of data quality. Quality is determined to be whether the end result meets the quality requirements for which it was intended. Hence each system could have quality aspects that are unique to it. Chapter 4 explains various research designs and which were followed for this dissertation. The combination of literature studies, a questionnaire and a case study were used. Chapter 5 is a case study of the data quality and timetabling processes used at the Nelson Mandela Metropolitan University and is based on the research design described in chapter 4. The current business processes followed in setting up the current timetable are presented, as well as the proposed timetabling process that should produce a better quality timetable for the Nelson Mandela Metropolitan 4 University. The data quality aspects most pertinent to the Nelson Mandela Metropolitan University are determined, being timeliness, accountability, integrity and consistency, as well as the most probable causes for bad timetable quality, like uniform technology, processes, ownership and using a common terminology. Chapter 6 presents a framework for managing timetable data quality at the Nelson Mandela Metropolitan University using an Information Product Map approach that will ensure a better quality timetable. Future research is also proposed. It is evident from this dissertation that data quality of source data as well as the quality of the business process involved is essential for producing a timetable that satisfies the requirements for which it was intended. The management framework proposed for the Nelson Mandela Metropolitan University timetabling process can potentially be used at other institutions as well.
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- Date Issued: 2008
Adoption of business information systems in an automotive manufacturing environment: a case study
- Authors: Dyer, Shirley
- Date: 2008
- Subjects: Management information systems , Technology -- Information services , Information resources management , Business -- Data processing
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9772 , http://hdl.handle.net/10948/892 , Management information systems , Technology -- Information services , Information resources management , Business -- Data processing
- Description: Dorbyl Automotive Technologies (DAT) is a manufacturing company that supplies parts and components to the local and international motor vehicle market. The automotive components’ market is very competitive and customers require more from the industry to stay competitive. Customers require full integration throughout the supply chain. DAT and its Information Systems Department have ensured that the necessary business information systems are available to assist the company in staying competitive. One problem, though, is that the users of these systems are not using and adopting the technologies available. This research examines the reasons for this by making use of a technology acceptance model called the UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY (UTAUT), which is an integrated model based on eight different available acceptance models. The aim is to understand which factors influence the use of systems. The research also proposes a way forward by suggesting a model to assist DAT in new system implementations as well as correcting the current situation. The only way DAT will stay competitive is by ensuring that the company becomes lean. Customers demand this as more and more are moving to just-in-time delivery. This implies that the suppliers must react to changes real-time. The use of business information systems will become the main focus area to react to changes quickly and correctly. Effective and accurate systems depend on users making good use of these systems. Remaining competitive will depend on how effectively Information and Communication Technologies (ICT) are used.
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- Date Issued: 2008
Business process security maturity: a paradigm convergence
- Authors: Box, Debra
- Date: 2008
- Subjects: Management information systems , Reengineering (Management) , Organizational change , Systems engineering , Information resources management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9785 , http://hdl.handle.net/10948/722 , Management information systems , Reengineering (Management) , Organizational change , Systems engineering , Information resources management
- Description: Information technology developments in software and hardware have enabled radical changes in information systems, culminating in the paradigm Business Process Management. There has been a concomitant rise in the importance of information security and security engineering due to the increased reliance by society on information. Information is seen as a critical success factor which needs protection. Information security is the response to increased hazards created through recent innovations in Web technology and the advent of intra and inter enterprise-wide systems. Security engineering is based on a variety of codes of practice and security metrics which aim at ameliorating these increased security hazards. Its aim is to produce a balanced set of security needs which are integrated into the system activities to establish confidence in the effectiveness of the security counter-measures. It is generally accepted that security should be applied in an integrated approach, for example, in Information Systems development. This has proved to be a noble thought but is the exception to the rule. Security, historically, is generally applied as an after-thought in an Information Technology implementation. This motivated the concept of formulating a model of integrating security inherently within the paradigm of BPM. The overarching requirements of the model are to align the overall organisational security initiatives and ensure continuous improvement through constant evaluation and adaptation of the security processes. It is the intention of this research to show that these requirements are achievable through aligning the process management methodology of BPM, with the security paradigms of Information Security Management (using the ISO 17799 standard) and security engineering (using the Systems Security Engineering Capability Maturity Model – SSE-CMM). The aim of the Business Process Security Maturity model as the output of this research, is to link the SSE-CMM, as the security metric and appraisal method, to the ISO 17799 security standard, which provides the guidance for the information security management framework and security control selection, within the Business Process Management environment. The SSE-CMM, as the security version of the Capability Maturity Model, provides the necessary strategy to control the security engineering processes that support the information systems and it maintains that as processes mature they become more predictable, effective and manageable. The aim of the model is to provide an integrated, mature security strategy within the business process and monitor and correct the security posture of the implemented counter-measures.
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- Date Issued: 2008
An analysis of the information and communication technology initiatives needed to enhance business value at Transwerk
- Authors: Chiambiro, Robson
- Date: 2006
- Subjects: Information technology -- Management , Management information systems , Technological innovations -- Management , Organizational effectiveness , Value
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8767 , http://hdl.handle.net/10948/486 , Information technology -- Management , Management information systems , Technological innovations -- Management , Organizational effectiveness , Value
- Description: The study was triggered by a discussion with one of Transwerk’s executive management during an MBA tea break. The discussion was centred on the lack of IT Governance Structure in some organisations that are centrally managed due to geographical location and spreading of branches countrywide. The purpose of this study was to analyse the information and communication technology initiatives that can be implemented at Transwerk by the ICT department to ensure significant value from their information and communication technology investments. This was undertaken by means of a literature and an empirical study. The elements of the information and communication technology initiatives were discussed and the study then analysed the responses in an attempt to determine the initiatives that are currently implemented at Transwerk’s ICT department. The literature study indicated that is it critical for any organisation that needs to be successful should have an integrated ICT Governance Structure. The empirical study found out that the current situation at Transwerk’s ICT department requires attention because their IT Governance Structure does not involve major stakeholders from other business units. Recommendations were made as a result of analysing the literature study and empirical study to ensure the implementation of key initiatives that can add value to the organization.
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- Date Issued: 2006
An investigation of a framework for the implementation of service management in the information and communication technology sector
- Authors: Benyon, Robert Victor
- Date: 2006
- Subjects: Support services (Management) , Service industries -- Management , Information technology -- Management , Management information systems , Communication in management
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:1137 , http://hdl.handle.net/10962/d1002766 , Support services (Management) , Service industries -- Management , Information technology -- Management , Management information systems , Communication in management
- Description: Service Management (SM) is an integrated, cyclical and collaborative approach to the management of service requirements and levels. It involves the definition of client expectations, the satisfying of those expectations and the perpetual refining of the business agreement (Sturm 2001). SM in the ICT sector is a comprehensive process that extends beyond the development of Service Agreements (SAs). A number of identifiable steps constitute the progressive implementation of a managed services environment, the key components of which are a readiness to provide services, the accurate elicitation, management and satisfying of client requirements and the continual improvements to the business relationship. Unfortunately, a number of SM initiatives fail. These failures can be attributed to a lack of SM understanding, the absence of a fully implemented SM strategy, poor communication and people issues. This research describes an investigation of SM implementation. A number of recognised frameworks are explored and critically analysed. The common strengths of these frameworks and the results of an exploratory pilot study are used to construct an SM implementation framework. This framework is then tested empirically by means of an online survey, and revised in the light of the results of this survey. The framework comprises two distinct phases, namely a Foundation phase and a Managed Services phase. The Foundation phase comprises 8 critical preparatory activities that take a service provider to state of readiness to provide and manage ICT services. The Managed Services phase comprises 5 key cyclical steps for the management of ICT services, including Planning, Analysis, Design, Implementation and Review.
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- Date Issued: 2006
Towards a better understanding of information systems strategy options and its link with business strategy
- Authors: Buchanan, Darryl Vaughn
- Date: 2004
- Subjects: Management information systems , Strategic planning -- Data processing , Information technology -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10864 , http://hdl.handle.net/10948/267 , Management information systems , Strategic planning -- Data processing , Information technology -- Management
- Description: There is considerable evidence that the strategic use of Information Systems can lead to a competitive advantage. There is however, a marked lack of understanding of the options available, as well as the smooth coordination of Information Systems strategy with Business strategy. This paper provides insight into the role of Information Systems and its link with business strategy. It focuses on Information Systems strategy options, and explores the criteria needed for successful Information Systems strategy and Business strategy alignment. The paper presents and examines the results of a study of strategic alignment at Volkswagen of South Africa. Data was obtained from business and Information Technology executives. The result of the study enables Volkswagen not only to benchmark themselves, but also provides direction to enable successful business/IT alignment. It identifies specific actions necessary to ensure that IT is being used to appropriately enable or drive the business strategy.
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- Date Issued: 2004