Analysis of strategies used by an organisation to manage conflict
- Authors: Lourens, Ann Sharon
- Date: 2000
- Subjects: Conflict management , Negotiation in business , Mediation
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10828 , http://hdl.handle.net/10948/18 , Conflict management , Negotiation in business , Mediation
- Description: This research study addresses the problem of determining the strategies that can be used to manage conflict effectively. To achieve this objective a comprehensive literature study was performed to determine the views on conflict and various models of conflict. The study also included the reasons for and sources of conflict and the effects of conflict on an organisation. The next step was to identify the conflict management strategies that were revealed by the literature study. The appropriate conflict handling styles, how to improve organisational practices and special rules and structures were discussed as well as various suggestions from different authors on how to resolve a conflict situation. Based on the information obtained from the literature study a model was developed to serve as a guide to organisations to manage conflict effectively. Managers from a specific organisation were requested to complete questionnaires in order to determine the strategies used by their organisation to manage conflict. The questionnaire was developed in accordance with the findings from the research. The answers of the respondents were analysed and compared to the findings of the literature study. The information obtained from the literature study and from the respondents resulted in various recommendations and conclusions. The previously mentioned model that was developed was applied to the organisation, specifically addressing the pertinent issues as indicated by the respondents.
- Full Text:
- Date Issued: 2000
- Authors: Lourens, Ann Sharon
- Date: 2000
- Subjects: Conflict management , Negotiation in business , Mediation
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10828 , http://hdl.handle.net/10948/18 , Conflict management , Negotiation in business , Mediation
- Description: This research study addresses the problem of determining the strategies that can be used to manage conflict effectively. To achieve this objective a comprehensive literature study was performed to determine the views on conflict and various models of conflict. The study also included the reasons for and sources of conflict and the effects of conflict on an organisation. The next step was to identify the conflict management strategies that were revealed by the literature study. The appropriate conflict handling styles, how to improve organisational practices and special rules and structures were discussed as well as various suggestions from different authors on how to resolve a conflict situation. Based on the information obtained from the literature study a model was developed to serve as a guide to organisations to manage conflict effectively. Managers from a specific organisation were requested to complete questionnaires in order to determine the strategies used by their organisation to manage conflict. The questionnaire was developed in accordance with the findings from the research. The answers of the respondents were analysed and compared to the findings of the literature study. The information obtained from the literature study and from the respondents resulted in various recommendations and conclusions. The previously mentioned model that was developed was applied to the organisation, specifically addressing the pertinent issues as indicated by the respondents.
- Full Text:
- Date Issued: 2000
Exploring the needs and experiences of the social worker as an intermediary
- Authors: Jarman, Renette
- Date: 2000
- Subjects: Social workers , Mediation
- Language: English
- Type: Thesis , Masters , MSocSc
- Identifier: vital:698 , http://hdl.handle.net/10962/d1006419 , Social workers , Mediation
- Description: During this research an attempt was made to gain an understanding of the experiences and needs of the social workers acting as intermediaries for the sexually abused children in the criminal court during the trials of perpetrators. To achieve this, ten social workers that have performed the role of intermediary were interviewed. Research as well as literature on this topic is limited and it is believed that this study will present a valuable basis to pursue in further research as well as assist social workers already rendering intermediary services. Literature that was available was found to be critical of the adversarial system and the negative elements associated with the system, especially for the child witness. The study found that there are many problems associated with the intermediary system. The most important issue is the delay between the decision to prosecute and the trial as this impacts negatively on the child witness. In addition social workers acting as intermediaries are inadequately trained and are not supervised in this role. As a result very few are willing to continue with the procedure. Nevertheless the intermediary system is adjudged better than the adversarial system, especially as the child witness no longer has to face the alleged perpetrator in an open court. The thesis ends with recommendations for addressing the concerns of intermediaries in order to strengthen the system.
- Full Text:
- Date Issued: 2000
- Authors: Jarman, Renette
- Date: 2000
- Subjects: Social workers , Mediation
- Language: English
- Type: Thesis , Masters , MSocSc
- Identifier: vital:698 , http://hdl.handle.net/10962/d1006419 , Social workers , Mediation
- Description: During this research an attempt was made to gain an understanding of the experiences and needs of the social workers acting as intermediaries for the sexually abused children in the criminal court during the trials of perpetrators. To achieve this, ten social workers that have performed the role of intermediary were interviewed. Research as well as literature on this topic is limited and it is believed that this study will present a valuable basis to pursue in further research as well as assist social workers already rendering intermediary services. Literature that was available was found to be critical of the adversarial system and the negative elements associated with the system, especially for the child witness. The study found that there are many problems associated with the intermediary system. The most important issue is the delay between the decision to prosecute and the trial as this impacts negatively on the child witness. In addition social workers acting as intermediaries are inadequately trained and are not supervised in this role. As a result very few are willing to continue with the procedure. Nevertheless the intermediary system is adjudged better than the adversarial system, especially as the child witness no longer has to face the alleged perpetrator in an open court. The thesis ends with recommendations for addressing the concerns of intermediaries in order to strengthen the system.
- Full Text:
- Date Issued: 2000
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