An assessment of the potential use of excess warehousing space of Spoornet property management to support the industrial development zones in the Eastern Cape region
- Authors: Pitout, Evert Philippus
- Date: 2004
- Subjects: Warehouses -- Management , Warehouses -- South Africa -- Eastern Cape , Industrial floor space -- South Africa -- Eastern Cape , Industrial development projects -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10922 , http://hdl.handle.net/10948/149 , Warehouses -- Management , Warehouses -- South Africa -- Eastern Cape , Industrial floor space -- South Africa -- Eastern Cape , Industrial development projects -- South Africa -- Eastern Cape
- Description: The research problem addressed in this study was to analyse and report on the potential use of Spoornet’s excess warehousing to support the Industrial Development Zones (IDZs) in the Eastern Cape. In order to achieve this objective, a literature study was undertaken to ascertain the world-class practices for warehousing. A study was conducted on Spoornet strategy in order to determine whether the company can apply its existing strategy for warehouse operations. The empirical results obtained, indicated that there would be a need for warehousing to support the IDZs in the Eastern Cape. There would be opportunities for storage of raw materials, distribution of parts for production, and finished goods to be delivered to consumers. Spoornet has gained ground on its competitor with respect to logistics and has progressed with its “Freight Logistics Solution” initiative. In conclusion it was recommended that Spoornet uses its existing strategy and convert their goods sheds into world-class warehousing. The warehouse space can be used as a trade-off to gain rail clients.
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- Date Issued: 2004
An assessment of the skills needed by school management teams to enhance their ability to manage schools effectively
- Authors: Toni, Nandi
- Date: 2004
- Subjects: School management teams -- South Africa -- Port Elizabeth , School management and organization -- South Africa -- Port Elizabeth , Educational leadership -- South Africa -- Port Elizabeth , Blacks -- Education (Secondary) -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10931 , http://hdl.handle.net/10948/205 , School management teams -- South Africa -- Port Elizabeth , School management and organization -- South Africa -- Port Elizabeth , Educational leadership -- South Africa -- Port Elizabeth , Blacks -- Education (Secondary) -- South Africa -- Port Elizabeth
- Description: 1.1 MAIN PROBLEM A major concern in South African schools, especially in the disadvantaged areas, is the absence of effective leadership. Problems such as a lack of planning, an absence of vision, unfair resource allocation and feelings of uncertainty indicate a lack of meaningful leadership within the schools (Sterling and Davidoff, 2000:5). South Africa currently lacks a coherently explicit policy for the in-service training of school leaders. Until recently there has been no literature specifically addressing the problems school leaders face in black schools, no black professional organization for black school leaders, few opportunities for the discussion of ideas between departments, and few opportunities for training both before and after taking up a leadership position (Taylor and Tsukudu, 1995:111). The types of skills needed by School Management Teams(SMTs) for the effective management of schools depend on factors such as the needs of individual senior management members, the schools, the education system, the existing expertise of SMT members and their previous training. The purpose of skill development is to help develop and improve both the individual and the team performance of leaders responsible for managing schools in order to improve the functioning of schools(Mashinini and Smith,1995:133-135). In a growing number of developed and developing countries, a need for the more effective management of schools is becoming more important. Good management is regarded as essential if resources, both human and material, are to be used to maximum benefit so that schools make a valuable contribution to the economic and social well-being of societies (Taylor and Tsukulu, 1995:108). According to Sterling and Davidoff (2000:3), South African education is in a process of reconstruction and change. For those involved in education, the context feels unstable and at the point of delivery, the school, pressure is experienced. In addition to these problems, the socio-economic conditions result in many learners expecting not to be employed after completing their studies. This contributes to a feeling of despondence and demotivation amongst learners, which is often expressed in absenteeism, and a lack of commitment to their own education. Since 1996, reports by people in educational authority have confirmed a need for proper management training for managers in the South African educational system. In the past managers have been appointed to managerial positions such as head of department (HOD), deputy principal and principal without proper prior training. They have had to learn through trial and error and have made mistakes in the process. This situation is considered as neither inductive nor productive to a culture of teaching and learning (Deventer and Kruger, 2003:62). A study conducted by Steyn (1998:131-137) concluded that in the new South African dispensation, principals need to work closely with their first line managers in order to perform their 2 functions effectively. Steyn is of the opinion that a participative orientation in schools will be more effective than a centralized hierarchical orientation. The picture described above concerning the South African system and problems currently faced by teachers depicts a difficult environment which will not change overnight and one which requires effective intervention measures. This leads to the following problem, which will be addressed by this research. What management development skills do SMTs need to enhance their ability to manage schools effectively?.
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- Date Issued: 2004
An empirical investigation of the extension of servqual to measure internal service quality in a motor vehicle manufacturing setting
- Authors: Booi, Arthur Mzwandile
- Date: 2004
- Subjects: Automobile industry and trade -- Quality control -- South Africa -- Eastern Cape Automobile industry and trade -- Customer services -- South Africa -- Eastern Cape Automobile industry and trade -- Quality control -- Statistical methods Customer services -- Quality control Automobile industry and trade -- Quality assurance -- South Africa -- Eastern Cape Consumer satisfaction Industrial productivity -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:801 , http://hdl.handle.net/10962/d1006139
- Description: This research explores the role, which the construct, service quality plays in an internal marketing setting. This is achieved by evaluating the perceptions and expectations of the production department with regards to the service quality provided by the maintenance department of a South African motor vehicle manufacturer. This was done using the INTSERVQUAL instrument, which was found to be a reliable instrument for measuring internal service quality within this context. A positivist approach has been adopted in conducting this research. There are two main hypotheses for this study: the first hypothesis is concerned with the relationship between the overall internal service quality and the five dimensions of service quality namely: tangibles, empathy, reliability, responsiveness and reliability. The second hypothesis focuses on the relationship between the front line staff segments of the production department and the five dimensions of internal service quality. The results of this research suggest that the perceptions and expectations of internal service customer segments plays a major role in achieving internal service quality. In addition, the importance of the INTSERVQUAL instrument in measuring internal service quality within the motor vehicle manufacturing environment is confirmed.
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- Date Issued: 2004
An empirical study of client satisfaction with service recovery within a South African banking institution
- Authors: Davies, Gareth M
- Date: 2004
- Subjects: First National Bank of Southern Africa Banks and banking -- South Africa Bank management -- South Africa Financial services industry -- South Africa Banks and banking -- Customer services -- South Africa Banks and banking -- Customer services -- Effect of marketing on
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:725 , http://hdl.handle.net/10962/d1003845
- Description: In many industries, service is the critical determinant of success or failure. Service failure is almost inevitable, and this has the potential for the organisation to lose its customer. However, if implemented successfully, Service Recovery can rectify the breakdown in service, and turn angry, frustrated customers into loyal ones. Service Recovery is vital for profitability, especially for companies operating in the services market, like First National Bank (FNB). Unfortunately, few service firms know how satisfied customers are with their Service Recovery efforts, and FNB is no exception. This study attempted to rectify the situation, to ensure that the bank does not fail its customers a second time. The major focus of the study is to assess client satisfaction with Service Recovery (SR) from FNB. By using the RECOVSAT instrument (developed by Boshoff in 1999), the study aims to establish how effective FNB was in terms of the six dimensions of SR, namely communication, empowerment, feedback, atonement, explanation, and tangibles. The relationship between each of the dimensions and customer satisfaction, as well as between customer satisfaction and loyalty, was measured, and a hypothesis for each relationship rejected or accepted. The empirical results show that, from 702 complainants, a RECOVSAT score of 68% was computed, which could be regarded as only satisfactory. The dimensions of communication, explanation, atonement, and empowerment, had the strongest positive correlation with customer satisfaction, while feedback and tangibles, although positively correlated, were not statistically significant, and thus not as important as the first four dimensions. FNB performed best on tangibles (81%), then communication (75%), explanation (70%), atonement (68%), empowerment (62%), and lastly feedback (51%). The study reinforced the view that customer satisfaction is positively related to loyalty. Other findings were that, administration and errors were the most frequent complaints, followed by pricing, fees, and interest, while time delays/waiting were the third most numerous. Over 54% of complainants had been with the bank for over 10 years, which could be a problem if the customers had left the bank, as the profitability of a customer generally increases with time. Age and gender did not appear to be factors that influenced behaviour of complainants. In terms of the managerial implications, it is recommended that FNB implement a Customer-Complaint-Handling (CCH) system that is both national and inter-group. The bank should also focus on empowering employees, improving communication skills, explaining to customers why the problem occurred, apologising, and offering some atonement. By adopting the recommendations, FNB should improve their service recovery, and as a consequence, their customer satisfaction and loyalty, and profitability should also increase.
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- Date Issued: 2004
An evaluation of "on-line" banking web sites in South Africa to determine essential design criteria
- Authors: Palmer, Lydia
- Date: 2004
- Subjects: Banks and banking -- South Africa Banks and banking -- Customer services -- South Africa Home banking services -- South Africa Electronic funds transfers -- South Africa Web sites -- Design
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:811 , http://hdl.handle.net/10962/d1007667
- Description: The use of the Web to carry out business on the Internet has become a viable option in all business sectors, and Internet banking in South Africa is no exception. The nature of business on the Internet in South Africa and the World is investigated. The extent of Internet banking in South Africa is ascertained and the expectations and perceived problems of online bankers are discussed. The importance of Human Computer Interface and Web Interface Design for successful business is promoted with a discussion of their guidelines and principles. Web Evaluation techniques and Tools are assessed and The "Gartner" Web evaluation tool is selected to evaluate the three bank Web sites. The results of the evaluation indicate that there are several generally well implemented design criteria used by all of the banks while some criteria are not implemented at all. Each bank is discussed individually to identify strong and weak features of their Web site design. Essential aspects of Web design have been proposed for inclusion during the design of "online" Banking Web sites.
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- Date Issued: 2004
An evaluation of paired comparison models
- Authors: Venter, Daniel Jacobus Lodewyk
- Date: 2004
- Subjects: Paired comparisons (Statistics) , Mathematical statistics
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:11087 , http://hdl.handle.net/10948/364 , Paired comparisons (Statistics) , Mathematical statistics
- Description: Introduction: A typical task in quantitative data analysis is to derive estimates of population parameters based on sample statistics. For manifest variables this is usually a straightforward process utilising suitable measurement instruments and standard statistics such the mean, median and standard deviation. Latent variables on the other hand are typically more elusive, making it difficult to obtain valid and reliable measurements. One of the most widely used methods of estimating the parameter value of a latent variable is to use a summated score derived from a set of individual scores for each of the various attributes of the latent variable. A serious limitation of this method and other similar methods is that the validity and reliability of measurements depend on whether the statements included in the questionnaire cover all characteristics of the variable being measured and also on respondents’ ability to correctly indicate their perceived assessment of the characteristics on the scale provided. Methods without this limitation and that are especially useful where a set of objects/entities must be ranked based on the parameter values of one or more latent variables, are methods of paired comparisons. Although the underlying assumptions and algorithms of these methods often differ dramatically, they all rely on data derived from a series of comparisons, each consisting of a pair of specimens selected from the set of objects/entities being investigated. Typical examples of the comparison process are: subjects (judges) who have to indicate for each pair of objects which of the two they prefer; sport teams that compete against each other in matches that involve two teams at a time. The resultant data of each comparison range from a simple dichotomy to indicate which of the two objects are preferred/better, to an interval or ratio scale score for e d Bradley-Terry models, and were based on statistical theory assuming that the variable(s) being measured is either normally (Thurstone-Mosteller) or exponentially (Bradley-Terry) distributed. For many years researchers had to rely on these PCM’s when analysing paired comparison data without any idea about the implications if the distribution of the data from which their sample were obtained differed from the assumed distribution for the applicable PCM being utilised. To address this problem, PCM’s were subsequently developed to cater for discrete variables and variables with distributions that are neither normal or exponential. A question that remained unanswered is how the performance, as measured by the accuracy of parameter estimates, of PCM's are affected if they are applied to data from a range of discrete and continuous distribution that violates the assumptions on which the applicable paired comparison algorithm is based. This study is an attempt to answer this question by applying the most popular PCM's to a range of randomly derived data sets that spans typical continuous and discrete data distributions. It is hoped that the results of this study will assist researchers when selecting the most appropriate PCM to obtain accurate estimates of the parameters of the variables in their data sets.
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- Date Issued: 2004
An evaluation of the implementation of curriculum 2005 in grade 7 in the Motherwell primary schools
- Authors: Rulashe, Brenda Lavisa
- Date: 2004
- Subjects: Education, Primary -- Curricula -- South Africa -- Port Elizabeth , Curriculum planning -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10783 , http://hdl.handle.net/10948/231 , Education, Primary -- Curricula -- South Africa -- Port Elizabeth , Curriculum planning -- South Africa -- Port Elizabeth
- Description: This study focuses on the effective implementation of C2005 by the Grade 7 teachers in the Motherwell area. For teachers to meet the demands of the new curriculum, in-service training is needed to develop them to be competent in all the aspects required for the use of the OBE approach. The main research question is: How have Grade 7 teachers in Motherwell implemented C2005 in their classrooms? Questionnaires and interviews were used as tools to collect the data. The data was collected from five selected primary schools in the Motherwell area. The teachers’ responses obtained from questionnaires and interviews were analyzed both statistically (using tables) and descriptively (telling teachers’ stories). Responses determined the competence of teachers in four areas, namely, teaching methods, content, classroom organization and assessment of learners. An account of inservice training courses attended by teachers is provided. These courses revealed the problems encountered by teachers during the implementation process and the subsequent assisstance they received. The data provided in this study is in line with the research done by the Review Committee (Chisholm, 2000) in the Eastern Cape. Recommendations of the Review Committee gave rise to the establishment of the Revised National Curriculum Statement (RNCS). The responses from this study confirmed the need for retraining of teachers to develop their competences. This study urges the Department of Education to focus on establishing methods of training that will develop teachers in their teaching experience. The SMTs should also be able to assist teachers with the problems they encounter in their schools. Teachers should be able to take responsibility for their learners’ competence and take ownership of changes in their schools. The financial assistance of the National Research Foundation towards this research is hereby acknowledged. Opinions expressed in this thesis and conclusions arrived at, are those of the author and not necessarily to be attributed to the National Research Foundation
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- Date Issued: 2004
An evaluation of the MMPI-2 using South African pre-trial forensic patients prediction of criminal responsibility and assessment of personality characteristics
- Authors: Du Toit, Emile
- Date: 2004
- Subjects: Minnesota Multiphasic Personality Inventory , Forensic psychiatry -- South Africa , Criminal investigation -- South Africa , Medical jurisprudence -- South Africa , Evidence, Criminal -- South Africa
- Language: English
- Type: Thesis , Masters , MSocSc
- Identifier: vital:2967 , http://hdl.handle.net/10962/d1002476 , Minnesota Multiphasic Personality Inventory , Forensic psychiatry -- South Africa , Criminal investigation -- South Africa , Medical jurisprudence -- South Africa , Evidence, Criminal -- South Africa
- Description: This study examines the utility of the MMPI-2 in predicting responsibility in pre-trial forensic patients, using a post hoc sample of 94 offenders from Sterkfontein Psychiatric Hospital in Gauteng. Firstly, the overall characteristics of the pre-trial forensic patients are discussed, following an analysis of demographic, clinical, criminal and MMPI-2 pre-trial data, as well as an overview of the Megargee typological classification of offenders. The sample is classified into Criminally Responsible (CR), Diminished Criminal Responsibility (DCR) and Not Criminally Responsible (NCR), and the CR and DCR groups are collapsed (CR/DCR) for many of the analyses when comparing them to the NCR group. Secondly, the variance of variables with responsibility is discussed, after examining one-way ANOVA’s of demographic, clinical, criminal and MMPI-2 variables, as well as an overview of high point pairs. Thirdly, discriminant analyses were conducted of demographic, clinical and MMPI-2 variables. When comparing the collapsed CR/DCR group to the NCR group, psychiatric diagnosis, presence of psychosis, the MMPI-2 Pa and Es scales, as well as race and substance abuse each had unique predictive power and created a substantial discriminative equation (F (6,70) = 45.732, p <0.0005) with a successful prediction rate of 96%. Using only MMPI-2 variables to predict responsibility showed significant unique contributions for the Pa, Es, MAC-R and Mf scales, with the BIZ scale not quite significant, and a fairly significant overall discriminant equation (F (5,73) = 6.474, p < 0.0005), with an overall successful prediction rate of 82%, with the MMPI-2 variables adding an additional 3% to the predictive power of the demographic and clinical variables. Similarly, when examining the more complex 3 group responsibility classification of CR, DCR and NCR, it was found that the demographic, clinical and MMPI-2 variables of psychiatric diagnosis, psychosis, race, substance abuse, and the Pa, Es and Ma scales all had significant contributions to a powerful discriminant analysis (F (14, 136) = 19.758, p < 0.0005) that was capable of correctly reclassifying almost 95% of the sample, and the MMPI-2 variables providing an increase in predictive power of 8%. Differences in responsible and not responsible pre-trial forensic patients are discussed, as well as the role of the MMPI-2 in assessing these differences, and the fact that it is highly likely that it adds more to the forensic assessment of responsibility than a 3% (CR/DCR versus NCR) or 8% (CR versus DCR versus NCR) increase in predictive power. Limitations of the study are discussed, together with recommendations for future research with the MMPI-2 for assessment of criminal responsibility. The suggestion is made that the MMPI-2 can become a valuable tool in South African forensic settings, not only in the assessment of responsibility and malingering, but also in the placement, management, follow-up and treatment of offenders, to maximize the limited resources in South Africa allocated for the rehabilitation of offenders, and minimize the risk of recidivism or rehospitalization.
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- Date Issued: 2004
An evaluation of the recruitment and selection policy and practice in the Department of Water Affairs and Forestry
- Authors: Mettler, Heinrich
- Date: 2004
- Subjects: Employees recruiting , South Africa. Department of Water Affairs and Forestry Officials and employees Recruiting , South Africa. Department of Water Affairs and Forestry Officials and employees Selection and appointment
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10875 , http://hdl.handle.net/10948/232 , Employees recruiting , South Africa. Department of Water Affairs and Forestry Officials and employees Recruiting , South Africa. Department of Water Affairs and Forestry Officials and employees Selection and appointment
- Description: The objective of this study was to evaluate the current recruitment and selection policy of the Department of Water Affairs and Forestry (DWAF) and to determine whether the recruitment and selection practices comply therewith. To establish whether the policy enhances DWAF’s objective to improve its service delivery, a content analysis of the recruitment and selection policy was executed. To determine whether the recruitment and selection practices comply with the written and accepted policy a questionnaire was designed based on the provisions of the policy and best practices. The questionnaire was personally delivered to 50 potential respondents, of which 35 completed it. The completed questionnaires were processed and analysed using Microsoft Excel 2000. The policy was found to be well researched, comprehensive and efficient to DWAF’s missions and objectives. It however showed signs that indicate the danger of being applied inconsistently. Clarity in terms of procedural sequence and conditions for use eluded some policy provisions, making it acceptable to assume and base decisions on the users discretion. Trained human resource managers guide recruitment and selection practices. The study concluded that the policy was being implemented: the recruitment and selection practices within DWAF complied with its accepted policy. There are standardisation on advertising as recruitment method, and interviewing as selection method. The recruitment and selection activities that are not mentioned within the recruitment and selection policy are done at the line manager and human resource manager’s discretion - this is found to be inconsistent and potentially dangerous to the process. DWAF employs recruitment and selection as tool to enhance performance management and effective service delivery. Recommendations are made to assist DWAF in its quest to achieve maximum return on investment from its human capital.
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- Date Issued: 2004
An exploration of factors that impact on levels of employee satisfaction and organisational performance : an organisational diagnosis
- Authors: Foot, Kirsten Joan
- Date: 2004
- Subjects: Employee motivation Job satisfaction Employees -- Rating of Psychology, Industrial Organizational change Hotels -- Employees -- South Africa -- Case studies
- Language: English
- Type: Thesis , Masters , MSocSc
- Identifier: vital:3178 , http://hdl.handle.net/10962/d1007951
- Description: Organisations today, regardless of their function, exist in an environment that is characterised by change. In order to maintain a competitive advantage it is vital that organisations manage such change and are sensitive to their human resource. It is imperative for organisations to understand and explore the factors that impact on employee satisfaction and overall organisational performance. The hospitality industry is an industry that is notorious for low levels of pay and long working hours, and often dissatisfied employees. This research focused on a hotel, that is part of an international chain of hotels, which has recently undergone a rebranding process (a change from within). This research aimed to assess and explore factors that impact on levels of employee satisfaction and organisation/hotel performance, in other words it aimed to 'diagnose' the hotel's current status. The research was conducted in two phases. Phase one made use of a widely used measure of job satisfaction, the job descriptive index (JDI), that looked at five facets of job satisfaction namely: pay, opportunity for promotion, co-workers, supervision and the nature of work. Phase two further explored the results of the JDI (staff being very dissatisfied with pay and promotions opportunity) and further explored other areas of the organisation/hotel with the use of an organisational development model, Weisbord's Six-Box Model (1990). The 'boxes' included areas of purpose, structure, relationships, leadership, rewards and helpful mechanisms. These areas were explored with staff using focus groups. Heads of departments (management) and the deputy general manager of the hotel were interviewed using a semi-structured interview format, exploring similar issues to those researched with staff. Results indicated problems in the hotel with regard to purpose, a severe lack of communication and staff feeling they have little chance for promotion as well as pay structures being perceived as unfair. The overall leadership at the hotel was described as erratic, and relationships between management revealed high levels of mistrust. Due to limited research in the South African hospitality industry, much of the literature available is based on experiences in the United States of America or the United Kingdom. For this research, the researcher had few previous published findings and was unsure of the many issues that could possibly arise. However, the intervention was enjoyable and recommendations have been provided for the hotel to consider, so the hotel can go from "good to great".
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- Date Issued: 2004
An exploration of how professional graphic design discourse impacts on innovation : a focus on the articulation of a South African design language in i-jusi
- Authors: Moys, Jeanne Louise
- Date: 2004
- Subjects: Graphic arts -- South Africa , Words in art , Writing in art
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:3468 , http://hdl.handle.net/10962/d1002923 , Graphic arts -- South Africa , Words in art , Writing in art
- Description: This study examines the graphic design industry’s call for ‘a South African design language’ in post-apartheid South Africa and how the non-commercial publication i-jusi is envisaged as a space for graphic designers to innovate a South African design language. The central premise of this research is that graphic design, as a form of cultural production, is discursive. In this respect, graphic design practice is constructed and constrained by professional discourse, which is in turn informed by social structures. However, discourse is also a site of contestation and graphic designers may challenge or negotiate professional discourse in their practice. Thus, as Wolff (1981) argues, the possibility for innovation within graphic design practice may exist at a particular historical moment, although this possibility is itself situated within social structures. In this study, the impact of professional graphic design discourse on the attempt to innovate a South African design language in i-jusi is explored. Utilising qualitative interviews and other texts selected from graphic design commentary (conference presentations and published articles), the motivations of the producers of i-jusi are examined with a view to assessing how their articulation of a South African design language is informed by professional graphic design discourse.
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- Date Issued: 2004
An exploration of the impact of AIDS-related losses and role changes on grandmothers
- Authors: Burt, Mary
- Date: 2004
- Subjects: HIV infections -- Social aspects -- South Africa -- Eastern Cape HIV infections -- Economic aspects -- South Africa -- Eastern Cape AIDS (Disease) -- Social aspects -- South Africa -- Eastern Cape AIDS (Disease) -- Economic aspects -- South Africa -- Eastern Cape AIDS (Disease) -- Patients -- Care -- South Africa -- Eastern Cape Bereavement -- Psychological aspects -- Eastern Cape Foster parents -- South Africa -- Eastern Cape Loss (Psychology) Grandmothers -- South Africa -- Psychology
- Language: English
- Type: Thesis , Masters , MSocSc
- Identifier: vital:3131 , http://hdl.handle.net/10962/d1006487
- Description: The US Bureau of the Census (1999) projected that by 2004, 14 million people in sub-Saharan Africa will develop full blown AIDS, making this region by far the largest disease burden in the world (World Health Organization, 2002). The United Nations AIDS Programme judged South Africa to have the leading number of people living with HIV/AIDS worldwide (World Health Organisation, 2002). To date there has been extensive research conducted on the socio-economic impacts of HIV/AIDS on families in Africa. However an area of investigation that has remained largely underreported is the inquiry into the psychological impacts of HIV/AIDS on elderly caregivers. In African families older women increasingly have to provide care to their adult children with AIDS and their orphaned grandchildren. However few research studies have assessed the experience of parental caregiving and its psychological impacts on these women. This qualitative research study hypothesised that the role of primary parental caregiver in fact causes a range of psychologically distressing states, which serve to compromise the psychological well-being of these caregivers. To investigate this hypothesis three Xhosa speaking women living in informal settlements in Grahamstown, in the Eastern Cape Province of South Africa were selected for the study. The women were interviewed by means of semi-structured interviews, which consisted of questions related to their caregiving experiences, their experiences of loss, their choice of coping strategies, the role of support networks and their experiences of foster care responsibilities. The interviews were transcribed and analysed using a grounded hermeneutic approach. The research results confirmed the working hypothesis. The research revealed that although it was considered culturally appropriate for older women to care for their children and grandchildren, their caregiver roles caused significant psychological distress. Their distress was related to: emotional and physical exhaustion, complicated grief reactions and ongoing emotional and physical upheaval related to foster care responsibilities. Based on the results, the research recommendations emphasised the need for continual awareness of the psychological implications of caregiving for older African women with the aim to preserve their capacity to function as the primary caring resource to families struck by HIV/AIDS.
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- Date Issued: 2004
An interpretive use of drawings to explore the lived experiences of orphaned children living with HIV/AIDS in South Africa
- Authors: Steenveld, Clint Michael
- Date: 2004
- Subjects: AIDS (Disease) -- South Africa AIDS (Disease) -- Social aspects -- South Africa HIV infections -- South Africa HIV infections -- Social aspects -- South Africa AIDS (Disease) -- Psychological aspects HIV infections -- Psychological aspects -- South Africa AIDS (Disease) in children -- Psychological aspects -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:3099 , http://hdl.handle.net/10962/d1004374
- Description: Against the backdrop of the growing problem of AIDS orphans in South Africa and greater sub-Saharan Africa, this qualitative enquiry examines the lives of three South African orphaned children living with HIV / AIDS in a children's home in Cape Town. It aims to generate rich, child-centred descriptions of some of the significant experiences of the children's lives. Drawings, dialogue and narrative were employed to generate the primary data. This was supplemented by collateral interviews and other relevant records, e.g. medical and biographical. Existential-phenomenological theory informed the approach to data collection and analysis. Each child produced a series often to twelve impromptu drawings over a period often weeks. These drawings and transcripts of the children's verbal descriptions of their drawings were extensively analysed. Significant themes for each participant as well as themes common to all three were identified. Some of the central themes emerging include loss, abandonment, death, disease awareness and coping. The children's ability to develop adaptive coping mechanisms and resilience in the face of traumatic loss and terminal illness was a particularly outstanding feature of the findings. Recommendations are made regarding future research to address the lack of qualitative, child-focused investigations as well as appropriate interventions for addressing the psychosocial needs of orphaned children living with HIV/AIDS.
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- Date Issued: 2004
An investigation into retaining specialised employees within Spoornet
- Authors: Swanepoel, Jack Ian
- Date: 2004
- Subjects: Employee retention , Spoornet (Firm : South Africa) -- Officals and employees , Railroads -- South Africa -- Employees
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:9272 , http://hdl.handle.net/10948/241 , Employee retention , Spoornet (Firm : South Africa) -- Officals and employees , Railroads -- South Africa -- Employees
- Description: State-owned enterprises (SOE’s) in South Africa have long been financial albatrosses around the government’s neck. The government decided to restructure them so that they can play a role in the overall economic development of the country (Didiza, 2002:15). Transnet, one of South Africa’s largest SOE’s, is the largest transportation company in South Africa and is divided into various business units, of which Spoornet (rail transportation) is one. Spoornet has had to evolve from a subsidised state owned enterprise to a semi-privatised business unit, able to survive in a competitive business world. This entailed streamlining and restructuring the business unit in order for it to become more productive and financially fit. One of the biggest threats was the amount of human capital that Spoornet employed. The workforce had to be reduced in order to allow Spoornet to become an effective and competitive business unit. In addition to this, Spoornet must adhere to affirmative action policies instituted by government labour laws (Employment Equity Act, Act 55 of 1998). This act was introduced to redress the present effects of South Africa’s past in bringing about a diverse workforce broadly representing South Africa’s demographics. This has resulted in early retirement packages being offered to assist Spoornet in achieving employment equity targets. All of these changes have had a major impact on employee turnover that has resulted in a large amount of skills and expertise being lost. Professional, specialised and skilled people are in global demand, which has added to the exodus of employees from many organisations. Spoornet has experienced this at an alarming rate, so much so that in 2001, they established a retention committee to address ways to reverse the high number of specialised employee exits. Abstract iv The overall purpose of the research was to identify strategies for Spoornet to retain their specialised and skilled employees, thereby reducing the amount of specialised and skilled staff turnover. The research methodology for this study comprised the following steps: • Firstly, a full literature study regarding strategies that an organisation can utilise for the retention of their critical employees was researched. • Secondly, the views of current Spoornet employees on retention strategies were assessed in an empirical study, which involved completing a questionnaire. • Lastly, recommendations due to the findings of the researcher were identified for Spoornet to retain their highly skilled and specialised employees.
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- Date Issued: 2004
An investigation into school learners' perceptions of linguistic politeness norms within and across cultures
- Authors: Kenyon, Tracy Karen
- Date: 2004 , 2013-05-31
- Subjects: Language policy -- South Africa , Multilingualism -- South Africa -- Eastern Cape , Language and education -- South Africa -- Eastern Cape , Language and culture -- South Africa -- Eastern Cape , Multiculturalism -- South Africa -- Eastern Cape , Social interaction -- South Africa -- Eastern Cape , Sociolinguistics -- South Africa -- Eastern Cape , Intercultural communication -- South Africa -- Eastern Cape , Speech acts (Linguistics)
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:2371 , http://hdl.handle.net/10962/d1004715 , Language policy -- South Africa , Multilingualism -- South Africa -- Eastern Cape , Language and education -- South Africa -- Eastern Cape , Language and culture -- South Africa -- Eastern Cape , Multiculturalism -- South Africa -- Eastern Cape , Social interaction -- South Africa -- Eastern Cape , Sociolinguistics -- South Africa -- Eastern Cape , Intercultural communication -- South Africa -- Eastern Cape , Speech acts (Linguistics)
- Description: The assumption underlying this study is that cultures differ in terms of politeness norms. Often people from different cultures approach one another in what they think is an appropriate manner and the outcome is miscommunication. This may be attributed to differing cultural norms and this study aims to examine what a sample of school learners perceive to be polite behaviour when making requests and their reasons for doing so. This study focuses on perceived politeness norms (Brown and Levinson 1978) in English across selected South African cultures. The individuals are seen as reflecting a cultural identity, using norms that they feel are appropriate in given situations. Previous researchers have endeavoured to show that politeness norms are universal, but it has emerged that this is not always the case. When people from differing language and cultural backgrounds come into contact they have to find a common ground for their interaction to be successful (Lustig and Koester 1999). Of particular interest is the way people request things, both the way they phrase their request and their reasons for phrasing it this way. In order to investigate this, twenty-nine same-sex pairs of Grade 10 learners were selected from three schools with different cultural backgrounds in Grahamstown. These learners were required to complete a Discourse Completion Test, which contained both Think-Aloud and Retrospection Procedures, while they were being audio-taped. This data was transcribed and analysed using a model that was developed and adapted to describe request strategies. This data is shown through the use of basic statistics, even though it is primarily qualitative. The data is given this qualitative dimension by looking at the factors that the co-conversants attend to. The recorded data shows that although second language speakers of English have a formula for requesting things, they are not always able to articulate why they use the request strategies they do. It appears that English first language speakers and speakers who have English as an additional language request things similarly, but the first language speakers have access to a greater variety of politeness strategies. They also attend to different contextual features. This shows that while the need to be polite seems to be universal, the expectations of the speakers will be different and while a first language speaker of English would not misinterpret the force of a given speech act, they may feel that the person who has English as an additional language is rude. Sensitivity is therefore called for in order to combat mutual negative stereotyping and misunderstandings. , KMBT_363 , Adobe Acrobat 9.54 Paper Capture Plug-in
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- Date Issued: 2004
An investigation into school principals' experience and perceptions of participative management
- Authors: Mungunda, Charles
- Date: 2004
- Subjects: Education -- Namibia Educational change -- Namibia School management and organization -- Namibia Educational leadership -- Namibia Management -- Employee participation -- Namibia
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: vital:1599 , http://hdl.handle.net/10962/d1003481
- Description: The purpose of this research was to investigate three principals’ perceptions and experience of participative management and to gain insight into and understanding of the dimensions involved in participative management from the perspective of the three principals. The research was conducted within the interpretive paradigm, since I was interested in understanding the subjective experience and individual perceptions of three principals with regard to participative management and the meaning they attach to it in their natural settings: how they describe, interpret and make sense of participative management. Data were collected by means of questionnaires, interviews and observation. The findings indicate overwhelming support for the notion that participative management (collegiality) does have a positive influence with regard to creating a sense of common goals, shared vision, a sense of ownership, commitment and improved human relations. The respondents emphasized the critical role of the leader in facilitating the implementation of collegiality as well as an increasing awareness of the potential of participative management to improve human development through delegation. The responses revealed interesting paradoxes with regard to the tensions between leadership and leaderless organizations, as well as between autonomy and interdependence. Responses also reflect the sentiment that participative management should be selective, involving only those with the necessary skills and expertise in the decision-making process. While there is an appreciation of the benefits to be derived from collegiality, critical statements about participative management include the time-consuming nature of participative management, and the notion that participative management impinges on the authority of the principals.
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- Date Issued: 2004
An investigation into the antibacterial activites of medicinal plants traditionally used in the Eastern Cape to treat lung infections in cystic fibrosis patients
- Authors: Wilson, Katherine Leigh
- Date: 2004
- Subjects: Medicinal plants -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10985 , http://hdl.handle.net/10948/242 , Medicinal plants -- South Africa -- Eastern Cape
- Description: Lung infections in cystic fibrosis (CF) patients are very serious and are usually fatal. Prolonged antibiotic treatment can result in the development of antibiotic resistance. Thus, studies are required to determine if traditional medicinal plants have any significant effects (i.e. antibacterial effects in this case) on certain bacteria causing lung infections in CF patients, providing possible alternative treatment. The aim of this study was to test the effects of several Eastern Cape medicinal plants on specific bacteria causing lung infections in CF patients, for possible antibacterial activities. Four plants traditionally used to treat lung infections (Artemisia afra, Dodonaea angustifolia, Leonotis leonurus & Tulbaghia violacea), and different strains of four bacteria (Staphylococcus aureus, Pseudomonas aeruginosa, Pseudomonas species & Klebsiella pneumoniae), usually causing lung infections were investigated. Methanol, aqueous and acetone extraction methods were used to make extracts of the various plants chosen. A decoction of each plant was also investigated. An adapted microtitre plate method for testing the antibacterial activity of the plant extracts against the chosen bacteria was used. The minimum inhibitory concentration (MIC) of each plant extract was determined by means of this method.
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- Date Issued: 2004
An investigation into the application (positioning) of geographic information systems (GIS)in PROPNET for competitivie advantange
- Authors: Lawrence, Gavin Eldred
- Date: 2004
- Subjects: Geographic information systems -- South Africa , Competition -- South Africa , Positioning (Advertising)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8562 , http://hdl.handle.net/10948/243 , Geographic information systems -- South Africa , Competition -- South Africa , Positioning (Advertising)
- Description: In an ever changing competitive environment, business is constantly faced with decisions. The ability to make informed decisions hinges on the organization’s power to properly integrate/position technology into the business processes of the organization. To stay in business organizations must be able to compete with rivals in their industry. The purpose of this research is to determine why the Geographic Information System (GIS) is not being utilized to its full potential. In order to determine the reason for this under utilization a literature study was undertaken with respect to GIS, how GIS is being positioned within PROPNET and what steps can be taken to improve the strategic positioning of GIS within PROPNET. A study was conducted which was limited to GIS professionals. An introduction to GIS is also given. A survey was then conducted within PROPNET. The survey covered competitive advantage, the value chain, kinds of information systems in relation to the different groups served within an organization and GIS. The results of the research survey corresponded with views expressed in the literature. Results concluded that GIS is incorrectly positioned within PROPNET for it to be competitive and that it should be repositioned within the operational level of the organization and utilized as a transaction processing system. The repositioning will lead to competitive advantage over rivals. Literature also revealed that GIS can be found in all sectors of the value chain. A strategy is proposed to reposition GIS within PROPNET. Recommendations are made to guide the repositioning. The subject field is new and there is little literature on GIS positioning and competitive advantage. There are significant advantages to repositioning GIS within PROPNET.
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- Date Issued: 2004
An investigation into the attitudes of teachers in Port Elizabeth to the inplementation of computer assisted learning
- Authors: Harvey, Paul David
- Date: 2004
- Subjects: Computer-assisted instruction -- South Africa -- Port Elizabeth , Teachers -- South Africa -- Port Elizabeth -- Attitudes
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:10996 , http://hdl.handle.net/10948/384 , Computer-assisted instruction -- South Africa -- Port Elizabeth , Teachers -- South Africa -- Port Elizabeth -- Attitudes
- Description: In general, insufficient research has been done to validate the usefulness and relevance of computers in educational settings (Hitchcock, 2000; Robinson et al., 2003; Baillie et al., 2000; Housego et al., 2000; Valdez et al., 2004). Schools therefore tend to adopt educational technologies before determining whether and how the technology will be used to its full capacity, or what the human and educational impact would be on learners and teachers (Hobson et al., 1998; McCabe et al., 2003; Hugo, 2002). In South Africa the eEducation policy, scripted by the Department of Education (DOE), has been created as an implementation and integration plan for educational technologies in South African schools, where all South African learners at schools are to be functionally computer literate by the year 2013 (DOE, 2003c). However, a limited amount of research has been performed investigating the educational relevance or optimal method for Computer Assisted Learning (CAL) implementation in South African schools. The purpose of the undertaken research study is to create an understanding of teachers’ attitudes toward CAL implementation and integration, as well as to provide insight into the optimal CAL implementation and integration methods in South African schools. The research problem under study therefore is: What are teachers’ attitudes toward the implementation and integration of CAL systems in South African schools? The research study is performed within the quantitative research paradigm and can be described as both exploratory and descriptive in orientation. In the context of this research the population under study is Grade 10 Mathematics teachers that teach in the city of Port Elizabeth. Out of a total of 153 teachers who form part of the study population, 78 successfully completed survey instruments, returning a high yield of 51% of the total study population. The analysis of the total teacher sample group provides the most statistically robust analysis breakdown of the study, and therefore can be reported with a high level of confidence. However, as the study is exploratory in nature, the analysis of various subject breakdowns have been included and iii reported in the study to provide anecdotal insight across diverse variable groups. Subject breakdowns include gender, demographic groups, and age groups, levels of qualifications and level of computer use experience. The findings indicate that teachers in general feel very positive about the use of computers in schools, specifically for teaching purposes, and believe the use of computers in education is inevitable but provides value in the educational context. Though teachers demonstrate high levels of access to computers and fairly capable computer abilities, they demonstrate low levels of awareness of available computer facilities, as well as low levels of computer use. The findings therefore indicate a need for greater integration of CAL systems into the curricula and greater training opportunities. However, teachers show that they have a preference for traditional teaching methods to CAL instructional methods, demonstrating a specific preference for traditional chalk and whiteboard media. The findings suggest that teachers do not value computers for their instructional purposes, but rather for their practical educational related activities. The findings also suggest that the use of computers to teach is not a priority of education related computer use. Teachers indicate that a variety of both traditional and modern media is best suited to various educational activities. With regard to CAL instruction, teachers demonstrate a preference for a teaching scenario where teachers use computers to prepare and teach lessons, but learners only perform exercises on computers under teacher supervision. Teachers demonstrate greater aversion to teaching situations where learners learn independently off computers. Teachers therefore indicate that Drill and Practice and Testing software are the most suitable for general CAL implementation and use, in support of previous studies in South Africa. Finally, from a developmental perspective in the context of South Africa, teachers overwhelmingly indicate that the widespread implementation of CAL systems should not occur before all schools have their basic needs of water, sanitation, electricity and human resources fulfilled.
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- Date Issued: 2004
An investigation into the captive spawning, egg characteristics and egg quality of the mud crab (Scylla serrata) in South Africa
- Authors: Churchill, Giles John
- Date: 2004
- Subjects: Scylla serrata , Crabs -- South Africa , Scylla serrata -- South Africa , Crabs -- Eggs -- Incubation , Crabs -- Spawning
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:5376 , http://hdl.handle.net/10962/d1015963
- Description: The source of a reliable supply of seed is one of the most important factors determining the success of aquaculture. At present mud crab culture is reliant on wild caught juveniles, which limits the expansion of mud crab farming globally. This, coupled with the paucity of knowledge of the spawning and egg characteristics of mud crabs, prompted the investigation into the captive spawning, incubation and egg quality of Scylla serrata in South Africa. A total of 112 mature females were caught from three estuaries in northern KwaZulu Natal and acclimated to captive conditions. Mature females were present in the estuaries throughout the year and ranged from 90 to 200 mm carapace width. Except for 40 crabs all the females spawned in captivity. On average spawning took place 38 ± 23 days after capture but was not dependent on crab size. Fecundity was significantly correlated to crab size (p = 0.026), with larger females producing more eggs. The average fecundity per batch was 5.79 ± 2.07 million eggs. Hatch success rate for all egg batches was high averaging 84 ± 6 %. Egg dropping occurred in all egg batches during incubation. On average 6.5 % of the egg mass was dropped during incubation. At the average temperature of 27⁰C eggs in the incubation system hatched within 292 ± 12 hours after extrusion. In-vitro incubation of eggs proved to be an ineffective means of incubating Scylla serrata eggs with a hatch success rate of only 25 ± 5 %. Egg quality was assessed both directly, using variables such as hatch success rate and hatch synchronicity and retrospectively by using stress tests and comparing survival of larvae from different coloured egg batches. Lipid class composition and fatty acid methyl ester content for 28 batches of eggs and 16 batches of larvae were analyzed. The biochemical composition of the egg was correlated to survival of larvae in the stress tests to ascertain if the lipid content of the eggs determines their quality. Stress tests were used to retrospectively assess egg quality. Four stressors were administered to newly hatched larvae and the LD50 values recorded. An average LD50 of 64 hours was recorded for the starvation tests, 40% for the salinity tests, 37 ppm for the formalin tests and 39.7 mg/l NH3 for the ammonia stress tests was recorded. Egg colour ranged from pale yellow to orange-red. Egg colour was not influenced by female size or the time the females spent in captivity prior to spawning. Egg colour can therefore not be used as an indicator of quality. The lipid profiles of newly extruded eggs had no effect on hatch synchronicity or hatch success rate. However, the stress tests identified female size (p ≤ 0.02), DHA content of the egg (p ≤ 0.02), Σ omega-3 fatty acids of eggs (p ≤ 0.02) and EPA content of eggs (p ≤ 0.007) as possible determinants of egg quality. Larger crabs tended to produce poorer quality eggs. Egg quality also decreased as the amount of DHA, EPA and the Σ omega-3 fatty acids decreased in the eggs. To summarize, the results of this study indicated that the following parameters affect egg quality - crab size, DHA, EPA and Σ omega-3 fatty acid content of eggs.
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- Date Issued: 2004