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Registered nurses' knowledge related to the management of patients with diabetic keto-acidosis (DKA)

- Fourie, René

Authors: Fourie, René
Date: 2006
Subjects: Diabetic acidosis -- Nursing -- South Africa , Nurses -- South Africa
Language: English
Type: Thesis , Masters , MCur
Identifier: vital:10046 , http://hdl.handle.net/10948/448 , Diabetic acidosis -- Nursing -- South Africa , Nurses -- South Africa
Description: Diabetes Mellitus (DM) is on the increase globally, with further increases expected in developing countries, such as South Africa. World Health Organization (Medical Chronicle, 2006:14) estimations indicate that the number of DM sufferers will double over the next 30 years. This increasing number of diabetics is expected to have enormous economical implications. One of the consequences of the increase in DM sufferers is the increase in deaths due to diabetes related complications. In 2000, 3.2 million people died of DM and diabetes related complications compared with 3 million who died from HIV/AIDS related illnesses (William & Pickup, 2004:64). Health services are financially burdened by DM complications that result in heavy demands in both direct costs of hospitalization and medication as well as indirect costs such as manpower of staff involved in the care of the patient (Leuner, 2000:410). Diabetic ketoacidosis (DKA) is a prominent life-threatening complication of type 1 diabetes mellitus and, if not treated medically, it can lead to coma and death. DKA accounts for 14 per cent of all diabetic related hospital admissions and has a mortality rate of 5 to 10 per cent (Pickup & Williams, 2003:1). Rapid identification of DKA is necessary to improve patient care. George- Gray and Chernecky (2002:96) suggest patient outcomes are affected by the nurse’s ability to recognize the clinical features of DKA. It is important, therefore, for the nurses to understand the signs and symptoms and treatment of this diabetes related complication. National health policies and treatment guidelines should be aimed at addressing DKA treatment through setting guidelines for diabetic care (Peters, 2004:22). The main goal of this study was to determine registered nurses’ knowledge of DKA and to develop guidelines to assist registered nurses in providing adequate and effective health care to prevent DKA reoccurrence. The research study is based pm Bergam’s model on quality of care and accountability. Bergman claims that several preconditions must be filled in order to be accountable, including: • Accountability • Responsibility • Authority • Ability (Bergman (1982:8) emphasizes that ability reflects the registered nurses’ accountability, which is composed of values, knowledge and skills.) The study was divided into two phases. Phase one determined registered nurses’ knowledge related to the management of DKA. Phase two of the study included the developing guidelines to assist registered nurses in providing adequate and effective health care to patients with DKA. The design of the study is quantitative, explorative, descriptive and contextual; a survey was performed using a questionnaire based on a literature study. Ethical principals were maintained throughout the study. Permission to the study was sought from the Local Health Authorities and the heads of department where the research was undertaken. Findings of the research were analysed and discussed in the research. The knowledge of the majority of the respondents was found to be average. Out of the thirty- two respondents 52.8 percent possessed adequate knowledge the management of DKA and 63.4 percent possessed adequate knowledge on the management of DM. Two recommendations to assist registered nurses in the implementation of guidelines of the recommendations were also provided.
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Date Issued: 2006

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Registered nurses' perceptions of factors causing stress in the intensive care environment in state hospitals

- Beau, S P

Authors: Beau, S P
Date: 2006
Subjects: Intensive care nursing -- South Africa , Nurses -- Job stress -- South Africa , Stress management -- South Africa
Language: English
Type: Thesis , Masters , MCur
Identifier: vital:10044 , http://hdl.handle.net/10948/457 , Intensive care nursing -- South Africa , Nurses -- Job stress -- South Africa , Stress management -- South Africa
Description: The complex environment of an intensive care unit is associated with a considerable amount of stress. Intensive care nurses are confronted daily with increasing work demands, emanating from the growing numbers of critically-ill patients; the introduction of highly sophisticated technologies in the intensive care environment; increasing competition between health care institutions; increased work loads; and limited career opportunities caused by, among other things, budget cuts by the government (Janssen, De Jonge & Bakker, 1999:1360). Research has shown that such stressors can result in mental, physical and behavioural stress reactions among nurses (Demerouti, Bakker, Nachreiner and Schaufeli, 2000:454). The objective of this study is to explore and describe registered nurses’ perceptions of factors causing stress in intensive care environments of state hospitals. The main purpose of the study is to develop guidelines for a stress management programme, to assist registered nurses to cope with the stressors in an intensive care environment. The research design is placed within a quantitative, explorative and descriptive contextual framework. Validity and reliability in testing and evaluating the research questionnaire are discussed, as well as the ethical and legal considerations relating to this research study. Findings of the research study will be utilized to assist the researcher in developing guidelines for a stress management programme to assist registered nurses in coping with stress in an intensive care environment
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Date Issued: 2006

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Relationship between employee performance, leadership and emotional intelligence in a South African parastatal organisation

- Hayward, Brett Anthony

Authors: Hayward, Brett Anthony
Date: 2006
Subjects: Employees -- Rating of , Leadership , Leadership -- Psychological aspects , Emotional intelligence , Government business enterprises -- South Africa
Language: English
Type: Thesis , Masters , MCom
Identifier: vital:1206 , http://hdl.handle.net/10962/d1019740
Description: This research investigates the relationship between employee performance, leadership and emotional intelligence in a South African parastatal. The literature provided discusses the three variables of performance, leadership and emotional intelligence. Information was gathered, using three instruments, from a sample of 160 leaders and 800 raters. The Multifactor Leadership Questionnaire was used to determine leadership style within the parastatal, while the Emotional Competency Profiler was used to determine the emotional intelligence of the leaders within the parastatal. Employee performance was captured and recorded using the parastatal’s performance appraisal process. Leadership and emotional intelligence were identified as the independent variables and employee performance as the dependent variable. Data obtained from each of the research instruments was then statistically analysed. Through linear regression analysis it was concluded that there is a significant relationship between employee performance and an emotionally intelligent, transactional leader. However, no significant linear relationship was found between employee performance and an emotionally intelligent, transformational leader. Simple correlation analysis showed that there is a relatively weak significant linear relationship between emotional intelligence and transactional leadership. Moreover, it was found that there is a very strong significant linear relationship between emotional intelligence and transformational leadership. This research therefore adds a new dimension to employee performance, leadership and emotional intelligence, since no similar study has been conducted. As this research takes place in the South African context, it contributes to the bank of findings relating to the concepts.
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Date Issued: 2006

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Relationships between social marketing strategies and school participation in environmental competitions: a case study of Collect-a-Can's annual schools competition

- Mathabathe, Andrew Tumishe

Authors: Mathabathe, Andrew Tumishe
Date: 2006
Subjects: Social marketing -- South Africa Environmental education -- South Africa Recycling (Waste, etc.) -- South Africa School recycling programs -- South Africa
Language: English
Type: Thesis , Masters , MEd
Identifier: vital:1726 , http://hdl.handle.net/10962/d1003609
Description: The South African formal education system has undergone many changes since the formulation of the White Paper on Education and Training in 1995. These developments challenge organisations that want to run successful programmes or projects in schools to adapt their social marketing strategies. Against this background, the aim of the study was to investigate the relationships between social marketing strategies and participation of schools in environmental competitions. The goals of the research were to identify issues that have influenced schools participation in the Collect-a-Can Annual Schools Competition, identify and review social marketing strategies used by Collect-a-Can to influence participation of schools in the competition, and identify relationships between issues that influenced school participation in the competition and the Collect-a-Can’s social marketing strategies. A qualitative design that applied an interpretative case study, which focused on the Collect-a-Can’s Annual Schools Competition was used to explore these relationships. Data was generated through interviews, document analysis and a workshop. Nine respondents from nine schools and three Collect-a-Can management staff members participated in the interview process. Twenty participants from twenty schools participated in the workshop. The findings of the research revealed that there were relationships between the social marketing strategies used by Collect-a-Can and participation of schools in the competition. These relationships were found to be linked mainly to policy changes within formal education which Collect-a-Can could not respond to as a result of various reasons which included among others, the core focus of thecompany, lack of funds and a need to operate in a cost-effective way. The recommendations indicate possible areas for improvement and guidelines which could be used by Collect-a-Can for the competition without digressing from its core focus or incurring additional costs. These include a more responsive and adaptive management approach and a stronger educational orientation.
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Date Issued: 2006

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Reporting non-stop violence in South Africa: the necessity for adopting a different kind of journalism

- Garman, Anthea, Mbaine, Adolf

Authors: Garman, Anthea , Mbaine, Adolf
Date: 2006
Language: English
Type: text , book
Identifier: http://hdl.handle.net/10962/159702 , vital:40334 , ISBN 978-9970025367
Description: The role of the media and media reportage is crucial to any conflict situation. In Uganda, the Department of Mass Communication at Makerere University has endeavoured to support constructive reporting of the various conflicts that have beset the country and the region in the past decades. As part of this effort, it has organised lectures and commissioned research by media professionals and academic observers, whose work is brought together in this collection of essays.
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Date Issued: 2006

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Repositioning Renaissance studies in South Africa: strategic thinking or 'business-as-usual

- Wright, Laurence

Authors: Wright, Laurence
Date: 2006
Language: English
Type: Article
Identifier: vital:7054 , http://hdl.handle.net/10962/d1007415
Description: Increasingly, in many leading South African tertiary departments of literature, early modern studies have a fairly slim hold on the core curriculum. More and more, departmental offerings concentrate on nineteenth and twentieth century literature, perhaps in the belief either that today’s students are so poorly prepared that they will never be able to cope with the mental shifts necessary to appreciate pre-industrial literature and its language, or, worse, that nothing before the C19 colonial incursion into South Africa can really matter very much to undergraduates. Whatever the reason, in such departments, it is no longer possible to get to grips with the contribution of the renaissance to the formation of the modern world. The significance of the broader nomenclature, early modern studies, doesn’t appear to strike home, especially the point that, if students want to understand the world we live in, they have to know this period particularly well. Indeed, they need to have some idea of the interaction between early modern Europe and the literature and ideas of the ancient civilizations of Rome and Greece. If we fail them in this regard, as I believe we are doing to an increasing extent, the result will be generations of intellectual sleepwalkers, denizens of mental landscapes they are responding to, or ‘reading’, in terms of an inner life unaware of important historical continuities and disjunctions; cut off, moreover, from understanding essential features of modernity.
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Date Issued: 2006

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Research portfolio

- Shaanika, E N

Authors: Shaanika, E N
Date: 2006
Subjects: Education -- Namibia Arts -- Study and teaching -- Namibia Culture -- Study and teaching -- Namibia Teachers -- Training of -- Namibia Curriculum planning -- Namibia
Language: English
Type: Thesis , Masters , MEd
Identifier: vital:1735 , http://hdl.handle.net/10962/d1003618
Description: This study is a contextual analysis and evaluation of the Arts-in-Culture curriculum at Ongwediva College of Education. Arts-in-Culture is one of the core subjects in the Basic Education Teacher Diploma (BETD)’s Broad Curriculum. At colleges such as Ongwediva, Caprivi and Rundu, student teachers study Arts as a core subject, while at Windhoek College of Education it can be studied as either a major or a core subject. In this study, I have raised some questions: Why is it that at Ongwediva College, the status of Arts-in-Culture is still low in comparison to other curriculum subjects like sciences and languages? Do student teachers and teacher educators fully understand how to assess the subject? Is the syllabus open for everyone? Is the learning environment conducive to offering the subject? Do the syllabus; learning environment, teacher educators and student teachers promote the goals of education for all? This study first gives the historical background of the subject. The background is of a diverse nature, namely African Indigenous Arts education, Black Arts education under the missionaries, Black Arts education under the South Africa Regime and Arts Education in the current Namibian reform dispensation. Second, the data collecting methodologies of this study are discussed. This includes how I collected information, who I contacted to collect this information, the tools I used to collect data, when and where I used them, why they were used and how they were used, the difficulties or problems I encountered and what I have learned about myself during the process. The third part of this study is the analysis of my findings from the participants interviewed and the fourth is how I have tried to link these different sections together. The last part of the paper is my conclusion.
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Date Issued: 2006

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Restoring trust by verifying information integrity through continuous auditing

- Flowerday, Stephen

Authors: Flowerday, Stephen
Date: 2006
Subjects: Auditing, Internal , Corporate governance
Language: English
Type: Thesis , Doctoral , DTech
Identifier: vital:9796 , http://hdl.handle.net/10948/504 , http://hdl.handle.net/10948/d1011920 , Auditing, Internal , Corporate governance
Description: Corporate scandals such as Enron, WorldCom and Parmalat, have focused recent governance efforts in the domain of financial reporting due to fraudulent and/or erroneous accounting practices. In addition, the ineffectiveness of the current system of controls has been highlighted, including that some directors have been weak and ineffective monitors of managers. This board of director ‘weakness’ has called for additional mechanisms for monitoring and controlling of management, focusing on financial reporting. This problem intensifies in that today companies function in real-time, and decisions are based on available realtime financial information. However, the assurances provided by traditional auditing take place months after the transactions have occurred and therefore, a trust problem arises because information is not verified in real-time. Consequently, the errors and fraud concealed within the financial information is not discovered until months later. To address this trust problem a conceptual causal model is proposed in this study based on the principles of systems theory. The emergent property of the causal model is increased trust and control. This study establishes that mutual assurances assist in building trust and that information security assists in safeguarding trust. Subsequently, in order to have a positive relationship between the company directors and various stakeholders, uncertainty needs to be contained, and the level of trust needs to surpass the perceived risks. The study concludes that assurances need to be provided in real-time to restore stakeholder confidence and trust in the domain of financial reporting. In order to provide assurances in real-time, continuous auditing is required to verify the integrity of financial information when it becomes available, and not months later. A continuous auditing process has its foundations grounded in information technology and attends to the challenges in real-time by addressing the standardisation of data to enable effective analysis, the validation of the accuracy of the data and the reliability of the system.
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Date Issued: 2006

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Restructuring manufacturing in South Africa's lagging regions : the case of the Free State

- Nel, Etienne L, Rogerson, C M, Marais, L

Authors: Nel, Etienne L , Rogerson, C M , Marais, L
Date: 2006
Language: English
Type: Article
Identifier: vital:6714 , http://hdl.handle.net/10962/d1006786
Description: The manufacturing economy of the Free State reflects both historical dependence on locally available raw materials and high-levels of state intervention, in terms of support for import substitution and Homeland development. In the contemporary era, deindustrialization, the uncertain future of the clothing / textile industries and limited growth over the last ten years, suggests that, in terms of manufacturing, the Free State is a 'lagging' region. While there has been significant expansion in the number of small firms, this is not matched by employment growth and does not compensate for the loss of many large firms and economic downscaling in the Goldfields. Key sectors such as petro-chemicals and gold jewellery present certain opportunities for future growth.
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Date Issued: 2006

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Review of the African distribution of the brine shrimp genus Artemia

- Kaiser, Horst, Gordon, Andrew K, Paulet, T G

Authors: Kaiser, Horst , Gordon, Andrew K , Paulet, T G
Date: 2006
Language: English
Type: Article
Identifier: vital:6765 , http://hdl.handle.net/10962/d1007963
Description: Brine shrimp (genus Artemia) are small (8 to 12 mm long) cosmopolitan crustaceans (Anostraca) found predominately in hypersaline water bodies such as inland salt lakes and pans, coastal lagoons, and salt works at salinity levels above 40 g(.)l[superscript(-1)]. They have been extensively studied due to their high monetary value as food for larval fish in aquaculture and their unique reproductive strategies. Brine shrimp occur as either bisexual species or as parthenogenetic populations. Despite published reviews of their world-wide distribution little is known about their occurrence in Africa. This review adds new information about 70 African Artemia sites and lists 26 potential sites and their coordinates. Sixteen sites in Southern Africa and Namibia were visited during a collecting trip, and new information on the reproductive mode of nine of these sites is given. Several South African populations exhibit bisexual reproduction. In Namibia there are two parthenogenetic populations (Walvis Bay and Swartkops) and an additional bisexual population (Hentie's Bay). A mixed population (bisexual and parthenogenetic reproduction at the same site) was found at Coega, South Africa.
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Date Issued: 2006

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Rhodes University Research Report 2006

- Rhodes University

Authors: Rhodes University
Date: 2006
Language: English
Type: Text
Identifier: vital:561 , http://hdl.handle.net/10962/d1011954
Description: [From Preface] Rhodes University defines as one of its three core activities the production of knowledge through stimulating imaginative and rigorous research of all kinds (fundamental, applied, policy-oriented, etc.), and in all disciplines and fields. Though a small university with less than 6 000 students, the student profile and research output (publications, Master’s and Doctoral graduates) of Rhodes ensures that it occupies a distinctive place in the overall South African higher education landscape. For one, almost 25% of Rhodes’ students are postgraduates. Coming from a diversity of countries, these postgraduates ensure that Rhodes is a cosmopolitan and fertile environment of thinking and ideas. For another, Rhodes has the best research output of all South African universities, a testimony to the dedication and passion of its academics for research and the commitment of the University to nurture and cultivate knowledge production of all kinds. During 2006, Rhodes academics published 113 books and book chapters, 312 articles, and contributed 636 papers to conferences. One hundred and seventy students graduated with Master’s degrees and 47 with Doctorates. In a number of areas Rhodes’ academics are at the cutting-edge of research, pushing the frontiers knowledge production. The award of a Department of Science and Technology sponsored Research Chair in Chemistry to Professor Nyokong is one indicator of national recognition of this reality. Rhodes researchers are at the forefront of a number of national projects, and also continue to attract research funding from a variety of international and national research agencies and industry. Rhodes possesses an admirable research culture, and provides the intellectual space for the flourishing and debate of ideas, as evidenced by the number and diversity of seminars, public lectures, and the quality of local and international academics that visit Rhodes. A number of Rhodes academics also make important contributions to national public debate, enhancing the visibility of Rhodes in the intellectual life of South Africa. Rhodes University is committed to maintain and, in the years to come, to enhance its research output, to broaden its research base, to bring on steam new generations of researchers (who are also increasing women and black), and to continue being a distinctive South African university in the domain of knowledge production.
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Date Issued: 2006

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Sand stress as a non-determinant of habitat segregation of indigenous (Perna perna) and invasive (Mytilus galloprovincialis) mussels in South Africa

- Zardi, Gerardo I, Nicastro, Katy R, Porri, Francesca, McQuaid, Christopher D

Authors: Zardi, Gerardo I , Nicastro, Katy R , Porri, Francesca , McQuaid, Christopher D
Date: 2006
Language: English
Type: Article
Identifier: vital:6946 , http://hdl.handle.net/10962/d1011974
Description: Periodical sand inundation influences diversity and distribution of intertidal species throughout the world. This study investigates the effect of sand stress on survival and on habitat segregation of the two dominant mussel species living in South Africa, the invasive Mytilus galloprovincialis and the indigenous Perna perna. P. perna occupies a lower intertidal zone which, monthly surveys over 1.5 years showed, is covered by sand for longer periods than the higher M. galloprovincialis zone. Despite this, when buried under sand, P. perna mortality rates were significantly higher than those of M. galloprovincialis in both laboratory and in field experiments. Under anoxic condition, P. perna mortality rates were still significantly higher than those for M. galloprovincialis, but both species died later than when exposed to sand burial, underlining the importance of the physical action of sand on mussel internal organs. When buried, both species accumulate sediments within the shell valves while still alive, but the quantities are much greater for P. perna. This suggests that P. perna gills are more severely damaged by sand abrasion and could explain its higher mortality rates. M. galloprovincialis has longer labial palps than P. perna, indicating a higher particle sorting ability and consequently explaining its lower mortality rates when exposed to sand in suspension. Habitat segregation is often explained by physiological tolerances, but in this case, such explanations fail. Although sand stress strongly affects the survival of the two species, it does not explain their vertical zonation. Contrary to our expectations, the species that is less well adapted to cope with sand stress maintains dominance in a habitat where such stress is high.
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Date Issued: 2006

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Security community building? : an assessment of Southern African regional integration in the post-apartheid era

- Lekhooa, Tumo

Authors: Lekhooa, Tumo
Date: 2006
Subjects: South Africa -- Politics and government -- 1994- , Africa, Southern -- Economic integration , National security -- Africa, Southern , Political stability -- Africa, Southern , Southern African Development Community
Language: English
Type: Thesis , Masters , MA
Identifier: vital:2844 , http://hdl.handle.net/10962/d1005958 , South Africa -- Politics and government -- 1994- , Africa, Southern -- Economic integration , National security -- Africa, Southern , Political stability -- Africa, Southern , Southern African Development Community
Description: The thesis traces Southern African security dimensions from the Cold War and the period of apartheid in South Africa to the post-apartheid era. It makes an attempt to investigate the prospects of Southern Africa becoming a security community and the processes and practices underlying these efforts. Using the constructivist theory approach to international relations, the thesis argues that the preoccupation with principles of sovereignty and non-interference, a lack of political will and the absence of common values that could help SADC institute binding rules and decision-making are the main blocks that prevent the region from asserting itself as a security community. All these militate against the idea of mutual accountability among SADC member states and have a negative impact on the institutional and functional capacity of SADC. This also prevents SADC from dealing with the emerging non-military human security threats in the region. In consideration of this, the thesis argues that the idea of security community building in Southern Africa remains not only a regional issue, but also requires the involvement of extra-regional actors.
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Date Issued: 2006

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Seeing the wood for the trees: the role of woody resources for the construction of gender specific household cultural artefacts in non-traditional communities in the Eastern Cape, South Africa

- Cocks, Michelle L, Bangay, Lindsey, Wiersum, K Freerk, Dold, Anthony P

Authors: Cocks, Michelle L , Bangay, Lindsey , Wiersum, K Freerk , Dold, Anthony P
Date: 2006
Language: English
Type: Article
Identifier: vital:6823 , http://hdl.handle.net/10962/d1003830
Description: There is a growing wealth of data capturing the direct-use values of the environment and recognition of forests and wild resources as representing ‘‘the poor man’s overcoat’’. This focus has however resulted in an emphasis on the utilitarian values of wild resources for rural livelihoods and has for the most part overlooked their cultural values. In tangent to these developments within the field of anthropology there has been increased attention directed towards the relationship between biodiversity and human diversity over the past decade. This has resulted in the recognition of what the Declaration of Belem calls an ‘inextricable link’ between biological and cultural diversity. The term bio-cultural diversity has been introduced as a concept denoting this link. Consequently there is a need for more elaborate assessments of the various ways in which different groups of people find value in biodiversity. The aim of this paper is to demonstrate the cultural significance of wild harvested plant resources for the maintenance of two gender specific cultural artefacts for amaXhosa people in South Africa, to assess the persistence of these practices in rapidly modernizing communities. We demonstrate the endurance of these ancient cultural artefacts in present-day peri-urban communities and suggest that they point to the need for improved understanding of the significance of bio-cultural diversity. The findings of the study should not be interpreted as illustrating stagnation in the traditional past, but rather as pointing at the need for improved understanding of the significance of bio-cultural diversity in a dynamic sense.
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Date Issued: 2006

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Self-assembled monolayers (SAMs) of cobalt tetracarboxylic acidchloride phthalocyanine covalently attached onto a preformed mercaptoethanol SAM

- Mashazi, Philani N, Ozoemena, Kenneth I, Maree, David M, Nyokong, Tebello

Authors: Mashazi, Philani N , Ozoemena, Kenneth I , Maree, David M , Nyokong, Tebello
Date: 2006
Subjects: To be catalogued
Language: English
Type: text , article
Identifier: http://hdl.handle.net/10962/283792 , vital:55989 , xlink:href="https://doi.org/10.1016/j.electacta.2005.10.004"
Description: A feasible method of fabricating phthalocyanine sensor was developed by covalent attachment of cobalt tetracarboxylic acidchloride phthalocyanine (CoTCACIPc) onto a preformed 2-mercaptoethanol (2-ME) self-assembled monolayer (SAM) modified gold electrode (designated as CoTCACIPc-2-ME-SAM). The surface concentration of the CoTCACIPc was found to be 4.58 × 10−10 mol/cm2. The sensor gave a linear response to L-cysteine over the concentration range 0.28–20 μM with a detection limit of 5 × 10−7 M and best response time of 2 s.
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Date Issued: 2006

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Self-assembled monolayers and electropolymerized thin films of phthalocyanines as molecular materials for electroanalysis

- Nyokong, Tebello, Bedioui, Fethi

Authors: Nyokong, Tebello , Bedioui, Fethi
Date: 2006
Subjects: To be catalogued
Language: English
Type: text , article
Identifier: http://hdl.handle.net/10962/283826 , vital:55994 , xlink:href="https://doi.org/10.1142/S1088424606000454"
Description: In this review, we report on the newly developed area of research devoted to the formation of self-assembled monolayers of metallophthalocyanines by focusing on some significant examples dedicated to electroanalytical applications. We also summarize recent examples on the use of electropolymerized metallophthalocyanine films in electroanalysis. In both cases, activation and detection of thiols are the main targeted applications.
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Date Issued: 2006

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Self-assembled monolayers and electropolymerized thin films of phthalocyanines as molecular materials for electroanalysis

- Nyokong, Tebello, Bedioui, Fethi

Authors: Nyokong, Tebello , Bedioui, Fethi
Date: 2006
Subjects: To be catalogued
Language: English
Type: text , article
Identifier: http://hdl.handle.net/10962/283851 , vital:55996 , xlink:href="https://doi.org/10.1142/S1088424606000454"
Description: In this review, we report on the newly developed area of research devoted to the formation of self-assembled monolayers of metallophthalocyanines by focusing on some significant examples dedicated to electroanalytical applications. We also summarize recent examples on the use of electropolymerized metallophthalocyanine films in electroanalysis. In both cases, activation and detection of thiols are the main targeted applications.
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Date Issued: 2006

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Service quality perceptions among different cultures in the Nelson Mandela Metropole

- Müller, Otto

Authors: Müller, Otto
Date: 2006
Subjects: Service industries -- South Africa -- Nelson Mandela Metropole -- Quality control , Service industries -- Customer services -- South Africa -- Nelson Mandela Metropole , Consumer satisfaction , Service industries -- South Africa -- Nelson Mandela Metropole -- Cross cultural studies
Language: English
Type: Thesis , Masters , MBA
Identifier: vital:8763 , http://hdl.handle.net/10948/d1011687 , Service industries -- South Africa -- Nelson Mandela Metropole -- Quality control , Service industries -- Customer services -- South Africa -- Nelson Mandela Metropole , Consumer satisfaction , Service industries -- South Africa -- Nelson Mandela Metropole -- Cross cultural studies
Description: Managing cultural differences in today’s work environment has received the attention of researchers all over the world. What has received far less attention is the managing of the cultural differences between service provider workers and customers and how this is perceived to lead to achieving great service quality. This research project focuses on the cultural differences between culturally diverse South African service provider workers and South African customers, with some reference to international customers. The questionnaire used in this research includes questions embodying the service quality instruments developed by Parasuraman, Zeithaml, and Berry (1988) and Hofstede’s (1991) cultural dimensions. The questionnaire was completed by 81 students of the East Cape Midland College in the Nelson Mandela Metropole. A Pearson’s correlation coefficient was calculated for each service quality instrument and each cultural dimension. The resulting correlation coefficients were analysed and a positive or negative correlation between each service quality instrument and each cultural dimension is shown. The implications of each positive and negative correlation are shown and how it impacts on perceived service quality delivery. The implications for service quality management are shown, followed by recommendations for the management of a culturally diverse workforce.
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Date Issued: 2006

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