Barriers and drivers to the implementation of renewable energy technologies in South Africa’s aquaculture industry
- Authors: Van Wyk, Nicholas Kelly
- Date: 2018
- Subjects: Renewable energy sources South Africa , Aquaculture Environmental aspects South Africa , Sustainable aquaculture Economic aspects South Africa , Renewable energy sources Economic aspects South Africa , Renewable energy sources Environmental aspects South Africa
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/61969 , vital:28090
- Description: South Africa is plagued by socio-economic issues of poverty, inequality and high rates of unemployment. The government of South Africa has as such launched an ambitious plan known as operation PHAKISA which will complement the National Development Plan in addressing the countries aforementioned shortcomings. In the operations first phase, the focus is on growing South Africa’s ocean economy. Within the ocean economy, the growth of aquaculture has been identified as an industry with the potential to create jobs and aid in economic growth of South Africa. Aquaculture, the farming of any aquatic organisms, has been the fastest growing food production sector for the past 50 years. While natural capture fisheries have stagnated in production capacity, aquaculture has grown exponentially in order to feed a global population which is fast approaching nine billion people. However, South Africa’s aquaculture production lags significantly behind other third world countries. The sustainability of aquaculture has frequently been called into question due to the possibility of various detrimental environmental effects it may cause. To further complicate the matter, Climate Change is today an overarching threat to life as we know it, and must be taken into account if we plan to keep growing our populations and economies. As such, if South Africa wants to grow its aquaculture sector, it must be done so in a sustainable manner. This research thus sought to investigate one aspect which may increase the sustainability of aquaculture in South Africa, that being the implementation of renewable energy in the sector. Renewable energy has been identified by the United Nations Intergovernmental Panel on Climate Change as key to mitigating the effects of climate change. In order to aid Renewable Energy (RE) implementation in South Africa’s aquaculture sector, this research aimed to identify the barriers and the drivers to implementing renewable energy within aquaculture. To do this, a literature review was conducted to identify possible barriers and drivers to renewable energy implementation. These were then drafted into an online questionnaire and sent via Email to all the aquaculture organisations in South Africa that could be contacted (n = 195). Respondents were asked to rank the proposed barriers and drivers to renewable energy according to their perceived importance on a Likert Scale. A total of 18 responses could be analysed with descriptive statistics. Further, three structured interviews were conducted with members of South African aquaculture organisations who had implemented some form of Renewable Energy Technology (RET). These interviews provided in-depth insights into the importance of the various proposed barriers and drivers. The results revealed the most important barriers to RE implementation were: High Initial investments, Utility monopoly of production, Lack of RE experts on a governmental level, Lack of incentives/subsidies from government, Lack of legal framework for Independent Power Producers and Power Purchase Agreements, and Diseconomy of scale respectively. The most important drivers to RE implementation were ranked as: Long term cost benefits, Reduction in cost of RETs, Innovation / advancement of RETS, Incentives or subsidies to implement renewable energy, Adequate legal framework and legislation for Power Purchase Agreement and Preference for environmentally-friendly electricity generation. Importantly, it was found that barriers and drivers are dependent on the type of RE being implemented. A Photo Voltaic (Solar Power) system will not necessarily experience the same barriers or drivers that a Wave Energy Converter system would. In order to drive investment in RE and remove the barriers that may be preventing its implementation in aquaculture, policy will have to be adapted. Particularly in terms of legislation around Power Purchase Agreements. Further, by providing subsidies for RE implementation, it is possible to sustainably grow South Africa’s aquaculture industry.
- Full Text:
- Date Issued: 2018
- Authors: Van Wyk, Nicholas Kelly
- Date: 2018
- Subjects: Renewable energy sources South Africa , Aquaculture Environmental aspects South Africa , Sustainable aquaculture Economic aspects South Africa , Renewable energy sources Economic aspects South Africa , Renewable energy sources Environmental aspects South Africa
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/61969 , vital:28090
- Description: South Africa is plagued by socio-economic issues of poverty, inequality and high rates of unemployment. The government of South Africa has as such launched an ambitious plan known as operation PHAKISA which will complement the National Development Plan in addressing the countries aforementioned shortcomings. In the operations first phase, the focus is on growing South Africa’s ocean economy. Within the ocean economy, the growth of aquaculture has been identified as an industry with the potential to create jobs and aid in economic growth of South Africa. Aquaculture, the farming of any aquatic organisms, has been the fastest growing food production sector for the past 50 years. While natural capture fisheries have stagnated in production capacity, aquaculture has grown exponentially in order to feed a global population which is fast approaching nine billion people. However, South Africa’s aquaculture production lags significantly behind other third world countries. The sustainability of aquaculture has frequently been called into question due to the possibility of various detrimental environmental effects it may cause. To further complicate the matter, Climate Change is today an overarching threat to life as we know it, and must be taken into account if we plan to keep growing our populations and economies. As such, if South Africa wants to grow its aquaculture sector, it must be done so in a sustainable manner. This research thus sought to investigate one aspect which may increase the sustainability of aquaculture in South Africa, that being the implementation of renewable energy in the sector. Renewable energy has been identified by the United Nations Intergovernmental Panel on Climate Change as key to mitigating the effects of climate change. In order to aid Renewable Energy (RE) implementation in South Africa’s aquaculture sector, this research aimed to identify the barriers and the drivers to implementing renewable energy within aquaculture. To do this, a literature review was conducted to identify possible barriers and drivers to renewable energy implementation. These were then drafted into an online questionnaire and sent via Email to all the aquaculture organisations in South Africa that could be contacted (n = 195). Respondents were asked to rank the proposed barriers and drivers to renewable energy according to their perceived importance on a Likert Scale. A total of 18 responses could be analysed with descriptive statistics. Further, three structured interviews were conducted with members of South African aquaculture organisations who had implemented some form of Renewable Energy Technology (RET). These interviews provided in-depth insights into the importance of the various proposed barriers and drivers. The results revealed the most important barriers to RE implementation were: High Initial investments, Utility monopoly of production, Lack of RE experts on a governmental level, Lack of incentives/subsidies from government, Lack of legal framework for Independent Power Producers and Power Purchase Agreements, and Diseconomy of scale respectively. The most important drivers to RE implementation were ranked as: Long term cost benefits, Reduction in cost of RETs, Innovation / advancement of RETS, Incentives or subsidies to implement renewable energy, Adequate legal framework and legislation for Power Purchase Agreement and Preference for environmentally-friendly electricity generation. Importantly, it was found that barriers and drivers are dependent on the type of RE being implemented. A Photo Voltaic (Solar Power) system will not necessarily experience the same barriers or drivers that a Wave Energy Converter system would. In order to drive investment in RE and remove the barriers that may be preventing its implementation in aquaculture, policy will have to be adapted. Particularly in terms of legislation around Power Purchase Agreements. Further, by providing subsidies for RE implementation, it is possible to sustainably grow South Africa’s aquaculture industry.
- Full Text:
- Date Issued: 2018
Characteristics and key-success factors of future sought-after retirement villages in George, South Africa
- Authors: Earle, Isak Sameul
- Date: 2018
- Subjects: Retirement communities -- South Africa -- George , Retirees -- Housing -- South Africa -- George Retirement -- South Africa -- George -- Planning Retirees -- South Africa -- George -- Economic conditions
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22038 , vital:29815
- Description: This study is about obtaining information about international and national trends and features of sought-after retirement villages by means of a literature review (secondary research) as well as by means of a survey amongst estate agents and retirees currently residing in George (primary research). The primary research objective was to develop a Retirement Village Features Model (a set of features, development guidelines, conditions and requirements) for a sought-after retirement village in George, derived from scientific knowledge, resultant from findings and conclusions from primary and secondary research conducted by the researcher. The literature review revealed that worldwide, the population continues to get older and that the number of retirees requiring retirement homes is growing and supply is not keeping pace with the ever-growing demand. It also revealed 16 characteristics of retirement villages that were used as a basis for designing the questionnaire namely the expectation and the importance of: living amongst peers for social interaction, safety and security facilities, an easy-care lifestyle, economic investment security, recreational leisure facilities, beautiful designed buildings and homes, location, privacy, effective management of the development, well nurtured gardens, paved pedestrian walkways, wheelchair friendly designs, low maintenance housing designs, offering facilities for successful ageing, green energy design houses and facilities and the importance of not selling to potential buyers under the age of 50. Although the expectation of each of the 16 characteristics of a sought-after retirement village was high for most participants, the level of importance of each characteristic varied quite a lot. This might be a good indication that participants would like to have all the characteristics present in the development but are sceptical about costs that might be incurred to the homeowner having those characteristics present in the village. The participants in the study also indicated various desired characteristics of a future sought after retirement village that forms part of the Model which conforms to literature findings. These include: emergency assistance button in houses and emergency response services, a clubhouse with catering and braai facilities, WI-FI services in all areas, a pet-friendly environment with park for domestic animals and access to Frail Care and Assisted Living facilities. Participants in the survey also indicated their preference for housing in future sought-after retirement villages namely; 52.17% preferred a two bedroom privately owned home, 33.04% preferred a three bedroom privately owned house, 7.83% preferred renting a one or two-bedroom house and 6.96% prefer a one bedroom privately owned house. 71.31% of participants who responded regarded assisted living services and frail care services and facilities as very important or of utmost importance. This paper was aimed at capturing the essence of how retirees feel about their homes and lifestyle environments. By incorporating the findings and recommendations contained in this study into their development plans for future retirement villages, development companies will have a competitive advantage over their rivals in this industry. It is recommended that future research regarding retirement villages should include other regions in South Africa to improve the model. It is also recommended that further research can be done on how expected facilities in retirement villages can become self- sufficient and subsequently alleviating the maintenance costs for homeowners and hence rendering more value to the homeowner.
- Full Text:
- Date Issued: 2018
- Authors: Earle, Isak Sameul
- Date: 2018
- Subjects: Retirement communities -- South Africa -- George , Retirees -- Housing -- South Africa -- George Retirement -- South Africa -- George -- Planning Retirees -- South Africa -- George -- Economic conditions
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22038 , vital:29815
- Description: This study is about obtaining information about international and national trends and features of sought-after retirement villages by means of a literature review (secondary research) as well as by means of a survey amongst estate agents and retirees currently residing in George (primary research). The primary research objective was to develop a Retirement Village Features Model (a set of features, development guidelines, conditions and requirements) for a sought-after retirement village in George, derived from scientific knowledge, resultant from findings and conclusions from primary and secondary research conducted by the researcher. The literature review revealed that worldwide, the population continues to get older and that the number of retirees requiring retirement homes is growing and supply is not keeping pace with the ever-growing demand. It also revealed 16 characteristics of retirement villages that were used as a basis for designing the questionnaire namely the expectation and the importance of: living amongst peers for social interaction, safety and security facilities, an easy-care lifestyle, economic investment security, recreational leisure facilities, beautiful designed buildings and homes, location, privacy, effective management of the development, well nurtured gardens, paved pedestrian walkways, wheelchair friendly designs, low maintenance housing designs, offering facilities for successful ageing, green energy design houses and facilities and the importance of not selling to potential buyers under the age of 50. Although the expectation of each of the 16 characteristics of a sought-after retirement village was high for most participants, the level of importance of each characteristic varied quite a lot. This might be a good indication that participants would like to have all the characteristics present in the development but are sceptical about costs that might be incurred to the homeowner having those characteristics present in the village. The participants in the study also indicated various desired characteristics of a future sought after retirement village that forms part of the Model which conforms to literature findings. These include: emergency assistance button in houses and emergency response services, a clubhouse with catering and braai facilities, WI-FI services in all areas, a pet-friendly environment with park for domestic animals and access to Frail Care and Assisted Living facilities. Participants in the survey also indicated their preference for housing in future sought-after retirement villages namely; 52.17% preferred a two bedroom privately owned home, 33.04% preferred a three bedroom privately owned house, 7.83% preferred renting a one or two-bedroom house and 6.96% prefer a one bedroom privately owned house. 71.31% of participants who responded regarded assisted living services and frail care services and facilities as very important or of utmost importance. This paper was aimed at capturing the essence of how retirees feel about their homes and lifestyle environments. By incorporating the findings and recommendations contained in this study into their development plans for future retirement villages, development companies will have a competitive advantage over their rivals in this industry. It is recommended that future research regarding retirement villages should include other regions in South Africa to improve the model. It is also recommended that further research can be done on how expected facilities in retirement villages can become self- sufficient and subsequently alleviating the maintenance costs for homeowners and hence rendering more value to the homeowner.
- Full Text:
- Date Issued: 2018
Critical success factors of a route-to-market strategy in the South African beverage industry
- Mackenzie, Robert Duncan Mcintyre
- Authors: Mackenzie, Robert Duncan Mcintyre
- Date: 2018
- Subjects: Delivery of goods -- South Africa -- Management , Beverage industry -- South Africa , Marketing -- South Africa -- Management , Sales management -- South Africa , Customer services -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22552 , vital:30005
- Description: Effective distribution has become a big challenge in the Fast Moving Consumer Goods (FMCG) industry, especially beverage manufacturers. This study has covered an analysis of the varying Route-to-Market strategies for primary and secondary distributors, and this data was used to provide a foundation for formulating a beverage industry Route-to-Market model based on identified critical success factors. It offers insight into the implementation process in the varying markets, highlighting the importance of tailoring the Route-to-Market model to specific markets, and the importance of keeping the processes customer focused. The objective of this study was to identify the critical success factors of Route-to-Market in the beverage industry of South Africa, specifically investigating the financial viability of the selected distribution method, the knowledge and talent management of the employees and customers, the impact and effect of product availability, the level and importance of service excellence, and analysing the significance of strategic planning. This was followed by a qualitative explanatory case study methodology and research design, using multiple embedded units of analysis, in the form of semi-structured interviews and provided a valuable insight into success factors of Route-to-Market in the beverage industry of South Africa. The overall conclusion is that an effective Route-to-Market model, which has a well-established customer base at its centre, will significantly improve the satisfaction of customers in terms of quality and respect for services rendered. It is recommended that a company should review its Route-to-Market strategies regularly as to ensure the model is as relevant as possible.
- Full Text:
- Date Issued: 2018
- Authors: Mackenzie, Robert Duncan Mcintyre
- Date: 2018
- Subjects: Delivery of goods -- South Africa -- Management , Beverage industry -- South Africa , Marketing -- South Africa -- Management , Sales management -- South Africa , Customer services -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22552 , vital:30005
- Description: Effective distribution has become a big challenge in the Fast Moving Consumer Goods (FMCG) industry, especially beverage manufacturers. This study has covered an analysis of the varying Route-to-Market strategies for primary and secondary distributors, and this data was used to provide a foundation for formulating a beverage industry Route-to-Market model based on identified critical success factors. It offers insight into the implementation process in the varying markets, highlighting the importance of tailoring the Route-to-Market model to specific markets, and the importance of keeping the processes customer focused. The objective of this study was to identify the critical success factors of Route-to-Market in the beverage industry of South Africa, specifically investigating the financial viability of the selected distribution method, the knowledge and talent management of the employees and customers, the impact and effect of product availability, the level and importance of service excellence, and analysing the significance of strategic planning. This was followed by a qualitative explanatory case study methodology and research design, using multiple embedded units of analysis, in the form of semi-structured interviews and provided a valuable insight into success factors of Route-to-Market in the beverage industry of South Africa. The overall conclusion is that an effective Route-to-Market model, which has a well-established customer base at its centre, will significantly improve the satisfaction of customers in terms of quality and respect for services rendered. It is recommended that a company should review its Route-to-Market strategies regularly as to ensure the model is as relevant as possible.
- Full Text:
- Date Issued: 2018
Determinants of household water consumption: a study on sociodemographical and psychological factors associated with intention to conserve water
- Authors: Kana, Gcobani
- Date: 2018
- Subjects: Water conservation -- South Africa , Water-supply -- South Africa South Africa -- Economic conditions -- 21st century
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/30683 , vital:31013
- Description: South Africa is a water scarce country characterised by a rainfall below the global average and has for a long time ignored the importance of treating water as a scarce commodity. Therefore, the water scarcity challenge necessitates implementation of effective water demand management strategies to stimulate behaviour changes by South African water consumers (Coetzee, Nell, & Bezuidenhout, 2016). Due to the current (2017) severe drought experienced by the City of Cape Town Municipality of the Western Cape Province in South Africa, policy makers are forced to consider water demand management strategies that are centred on behaviour change in the efforts to curtail present urban water demand while also securing future water supplies. Studies have shown that residential users are the biggest consumers of water, particularly in the larger metropolitan areas. As a result, it is crucial for policy makers to conduct research and deepen their understanding of the social and behavioural aspects of household water use (Khalid, Ahmed, & Ashraf, 2016). The aim of the current study is to identify key determinants of household water use and the objective is to assist water authorities and policy makers to improve water demand management strategies through identification of those behavioural and psycho-social factors that could be targeted by water demand management campaigns. This study is framed by the Theory of the Planned Behaviour (TPB) model and is specifically looking at investigating the role of socio-demographic, psycho-social and attitudinal factors associated with household water demand. Self-reported data from an online survey was collected from 113 respondents residing within the boundaries of the City of Cape Town (CCT) municipality. Results revealed that household culture and past behaviour (habits) were significant predictors of every day intentions to save water around the house and garden while subjective norms were associated with intentions to install water efficient appliances. The emergence of household water culture as a significant determinant of household water use suggest that policy makers should focus on water demand management campaigns that consider household water use as a collective behaviour that is influenced by behaviour of others.
- Full Text:
- Date Issued: 2018
- Authors: Kana, Gcobani
- Date: 2018
- Subjects: Water conservation -- South Africa , Water-supply -- South Africa South Africa -- Economic conditions -- 21st century
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/30683 , vital:31013
- Description: South Africa is a water scarce country characterised by a rainfall below the global average and has for a long time ignored the importance of treating water as a scarce commodity. Therefore, the water scarcity challenge necessitates implementation of effective water demand management strategies to stimulate behaviour changes by South African water consumers (Coetzee, Nell, & Bezuidenhout, 2016). Due to the current (2017) severe drought experienced by the City of Cape Town Municipality of the Western Cape Province in South Africa, policy makers are forced to consider water demand management strategies that are centred on behaviour change in the efforts to curtail present urban water demand while also securing future water supplies. Studies have shown that residential users are the biggest consumers of water, particularly in the larger metropolitan areas. As a result, it is crucial for policy makers to conduct research and deepen their understanding of the social and behavioural aspects of household water use (Khalid, Ahmed, & Ashraf, 2016). The aim of the current study is to identify key determinants of household water use and the objective is to assist water authorities and policy makers to improve water demand management strategies through identification of those behavioural and psycho-social factors that could be targeted by water demand management campaigns. This study is framed by the Theory of the Planned Behaviour (TPB) model and is specifically looking at investigating the role of socio-demographic, psycho-social and attitudinal factors associated with household water demand. Self-reported data from an online survey was collected from 113 respondents residing within the boundaries of the City of Cape Town (CCT) municipality. Results revealed that household culture and past behaviour (habits) were significant predictors of every day intentions to save water around the house and garden while subjective norms were associated with intentions to install water efficient appliances. The emergence of household water culture as a significant determinant of household water use suggest that policy makers should focus on water demand management campaigns that consider household water use as a collective behaviour that is influenced by behaviour of others.
- Full Text:
- Date Issued: 2018
Determinants of service delivery success at local government: the case of Buffalo City Metropolitan Municipality
- Authors: Mlotywa, Nosiphiwo Grace
- Date: 2018
- Subjects: Local government -- South Africa -- Eastern Cape -- Evaluation , Municipal services -- South Africa -- Eastern Cape Civil service -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/32215 , vital:31988
- Description: The aim of the study was to identify the determinants of service delivery in the Buffalo City Metropolitan Municipality (BCMM). This was necessitated by the continuous service delivery protests at the local government level. Numerous reports highlight that service delivery is still a challenge in numerous municipalities around South Africa. A questionnaire was administered to 60 respondents who were randomly sampled at various municipality offices in the BCMM. Based on the study findings, it was found that service delivery was greatly influenced by effective performance management systems, ethical organisational culture, human resource capacity, and committed leadership. Therefore, it is recommendation that the municipality prioritises training and development, leadership and organisational, culture and Human Resource Capacity. These were found to be very important in helping employees to achieve job satisfaction, which may lead to better service delivery in the end. Furthermore, the municipality should look into strengthening its consultative processes to involve the public in the decision-making processes.
- Full Text:
- Date Issued: 2018
- Authors: Mlotywa, Nosiphiwo Grace
- Date: 2018
- Subjects: Local government -- South Africa -- Eastern Cape -- Evaluation , Municipal services -- South Africa -- Eastern Cape Civil service -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/32215 , vital:31988
- Description: The aim of the study was to identify the determinants of service delivery in the Buffalo City Metropolitan Municipality (BCMM). This was necessitated by the continuous service delivery protests at the local government level. Numerous reports highlight that service delivery is still a challenge in numerous municipalities around South Africa. A questionnaire was administered to 60 respondents who were randomly sampled at various municipality offices in the BCMM. Based on the study findings, it was found that service delivery was greatly influenced by effective performance management systems, ethical organisational culture, human resource capacity, and committed leadership. Therefore, it is recommendation that the municipality prioritises training and development, leadership and organisational, culture and Human Resource Capacity. These were found to be very important in helping employees to achieve job satisfaction, which may lead to better service delivery in the end. Furthermore, the municipality should look into strengthening its consultative processes to involve the public in the decision-making processes.
- Full Text:
- Date Issued: 2018
Developing an integrated model to improve effectiveness of asset maintenance management systems for FMCG organisations in South Africa
- Authors: Njezula, Azola
- Date: 2018
- Subjects: Maintenance -- Management , Plant maintenance -- South Africa -- Management Total productive maintenance
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22868 , vital:30113
- Description: Maintenance has traditionally been viewed by organisations as negatively affecting profitability and productivity. It is also often viewed as fixing things when they are broken, non-value adding, unpredictable, and never a positive contributor to a company’s overall effectiveness. For this reason organisations are constantly seeking proactive maintenance strategies that will turn around this traditional view of maintenance. These strategies will also help organisations gain competitive advantage, and improve productivity and profitability. In the fast-moving consumer goods (FMCG) industry, maintenance is under increasing pressure from the regulatory bodies in terms of safety and quality regulations that are getting stringent. The pressure for FMCG organisations is to produce products that are cleaner, safer, and greener, with minimal or no consumer complaints. There is also a need for environmental sustainability, reduction in waste, and effective usage of energy, water, and materials. The maintenance team is instrumental in these reductions and in ensuring regulatory compliance. As legislated by the South African government authorities, it is compulsory for FMCG organisations to comply with regulations. These regulations are designed to safeguard consumer health and safety. The focus of the regulations is throughout the value chain of the business for transparent record keeping. The current study investigated how to improve the effectiveness of maintenance management systems for FMCG organisations. The effectiveness was compared to best maintenance management practices that literature provides. The name of the company used for the research will not be disclosed for confidentiality reasons, and it will be called ‘Selected FMCG’ for the purpose of the study. The company is a chocolate making factory based in East London. This study aims to identify the problems facing the maintenance management system within the factory. The best practices that literature provides for maintenance were used to develop an effective asset maintenance management system for Selected FMCG.
- Full Text:
- Date Issued: 2018
- Authors: Njezula, Azola
- Date: 2018
- Subjects: Maintenance -- Management , Plant maintenance -- South Africa -- Management Total productive maintenance
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22868 , vital:30113
- Description: Maintenance has traditionally been viewed by organisations as negatively affecting profitability and productivity. It is also often viewed as fixing things when they are broken, non-value adding, unpredictable, and never a positive contributor to a company’s overall effectiveness. For this reason organisations are constantly seeking proactive maintenance strategies that will turn around this traditional view of maintenance. These strategies will also help organisations gain competitive advantage, and improve productivity and profitability. In the fast-moving consumer goods (FMCG) industry, maintenance is under increasing pressure from the regulatory bodies in terms of safety and quality regulations that are getting stringent. The pressure for FMCG organisations is to produce products that are cleaner, safer, and greener, with minimal or no consumer complaints. There is also a need for environmental sustainability, reduction in waste, and effective usage of energy, water, and materials. The maintenance team is instrumental in these reductions and in ensuring regulatory compliance. As legislated by the South African government authorities, it is compulsory for FMCG organisations to comply with regulations. These regulations are designed to safeguard consumer health and safety. The focus of the regulations is throughout the value chain of the business for transparent record keeping. The current study investigated how to improve the effectiveness of maintenance management systems for FMCG organisations. The effectiveness was compared to best maintenance management practices that literature provides. The name of the company used for the research will not be disclosed for confidentiality reasons, and it will be called ‘Selected FMCG’ for the purpose of the study. The company is a chocolate making factory based in East London. This study aims to identify the problems facing the maintenance management system within the factory. The best practices that literature provides for maintenance were used to develop an effective asset maintenance management system for Selected FMCG.
- Full Text:
- Date Issued: 2018
E-waste management in the Nelson Mandela Bay households, awareness and their participation in the disposal of electronic and electrical waste
- Authors: Stowman, Grant Michael
- Date: 2018
- Subjects: Electronic waste -- South Africa -- Nelson Mandela Bay Municipality , Electronic waste -- Economic aspects Environmental education -- Research Recycling (Waste, etc.) -- Economic aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/35245 , vital:33666
- Description: Over the years there has been an exceptional growth in electrical and electronic products. Technology improved consumer products have become a vital part of mankind’s daily living experiences and development. This has made a significant difference in the standard of living for many people (Okorhi et al., 2015). The same phenomenon has also made a major contribution to science and agricultural activities. However, the by-products belonging to electrical and electronic appliances and the dismantling processes have created huge challenges. The contents of these devices have brought along a visible threat to people and the environment. E-waste contains a multitude of elements which contain certain toxic substances. Exposure to these hazardous substances can be dangerous to humans and the environment (Rajput,2013). The inappropriate handling comes in the form of legal or illegal dumping, crude recycling, improper treatment and using incorrect disposalmethods. On the other hand, e-waste devices have the potential to augment lifestyles by recycling and reusing endof- life devices or extracting elements such as lead, gold, silver etc. (UNEP, 2007). E-waste has been growing rapidly world-wide and has become one of the fastest growing waste streams. This phenomenon has been fuelled by consumers purchasing multiple electrical and electronic products. The high obsolescence rates of these products lead to the dumping of these devices for newer products. The increasing market penetration through technology also receives a boost from social changes such as globalisation and urbanisation (Babu et al., 2007). The main aim of this study is to ascertain the relevance of e-waste management and its consequences in the Nelson Mandela Bay Metropole. World-wide, many countries have or are busy putting together policies and legislation to combat e-waste. South Africa has certain policies and legislation in place regarding hazardous substances. However, the policies and legislation are not specific enough when it comes to the collection, recycling and disposal of e-waste (Dittke, 2007). Against this background, the aim of this study was to investigate certain factors that influence households, when it comes to the management of household e-waste. These factors include the awareness and the participation of households in the management and disposal of electronic and electrical waste in the Nelson Mandela Bay Metropole. A theoretical framework was developed to address the above-mentioned challenges. Three suburbs in the NMBM were purposely selected to conduct this study. These suburbs fell into the lower, middle and high-income areas. The study used the quantitative research method and data was gathered by using questionnaires. A systematic random sampling method was applied to distribute the questionnaires. The data was analysed, and certain conclusions were made. Firstly, there is a wide range of e-waste being indiscriminately disposed of by householders. Secondly, findings indicated a low level of awareness regarding the environmental and harmful effects of e-waste when it comes to humans. Thirdly, the study also revealed that NMBM has no household e-waste management strategy in place. The study recommends the need for meaningful environmental education to uplift community awareness pertaining to e-waste management. Lastly, the NMBM needs to formulate by-laws and guidance policies when it comes to household e-waste disposal. These recommendations will help to preserve our world for future generations.
- Full Text:
- Date Issued: 2018
- Authors: Stowman, Grant Michael
- Date: 2018
- Subjects: Electronic waste -- South Africa -- Nelson Mandela Bay Municipality , Electronic waste -- Economic aspects Environmental education -- Research Recycling (Waste, etc.) -- Economic aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/35245 , vital:33666
- Description: Over the years there has been an exceptional growth in electrical and electronic products. Technology improved consumer products have become a vital part of mankind’s daily living experiences and development. This has made a significant difference in the standard of living for many people (Okorhi et al., 2015). The same phenomenon has also made a major contribution to science and agricultural activities. However, the by-products belonging to electrical and electronic appliances and the dismantling processes have created huge challenges. The contents of these devices have brought along a visible threat to people and the environment. E-waste contains a multitude of elements which contain certain toxic substances. Exposure to these hazardous substances can be dangerous to humans and the environment (Rajput,2013). The inappropriate handling comes in the form of legal or illegal dumping, crude recycling, improper treatment and using incorrect disposalmethods. On the other hand, e-waste devices have the potential to augment lifestyles by recycling and reusing endof- life devices or extracting elements such as lead, gold, silver etc. (UNEP, 2007). E-waste has been growing rapidly world-wide and has become one of the fastest growing waste streams. This phenomenon has been fuelled by consumers purchasing multiple electrical and electronic products. The high obsolescence rates of these products lead to the dumping of these devices for newer products. The increasing market penetration through technology also receives a boost from social changes such as globalisation and urbanisation (Babu et al., 2007). The main aim of this study is to ascertain the relevance of e-waste management and its consequences in the Nelson Mandela Bay Metropole. World-wide, many countries have or are busy putting together policies and legislation to combat e-waste. South Africa has certain policies and legislation in place regarding hazardous substances. However, the policies and legislation are not specific enough when it comes to the collection, recycling and disposal of e-waste (Dittke, 2007). Against this background, the aim of this study was to investigate certain factors that influence households, when it comes to the management of household e-waste. These factors include the awareness and the participation of households in the management and disposal of electronic and electrical waste in the Nelson Mandela Bay Metropole. A theoretical framework was developed to address the above-mentioned challenges. Three suburbs in the NMBM were purposely selected to conduct this study. These suburbs fell into the lower, middle and high-income areas. The study used the quantitative research method and data was gathered by using questionnaires. A systematic random sampling method was applied to distribute the questionnaires. The data was analysed, and certain conclusions were made. Firstly, there is a wide range of e-waste being indiscriminately disposed of by householders. Secondly, findings indicated a low level of awareness regarding the environmental and harmful effects of e-waste when it comes to humans. Thirdly, the study also revealed that NMBM has no household e-waste management strategy in place. The study recommends the need for meaningful environmental education to uplift community awareness pertaining to e-waste management. Lastly, the NMBM needs to formulate by-laws and guidance policies when it comes to household e-waste disposal. These recommendations will help to preserve our world for future generations.
- Full Text:
- Date Issued: 2018
Enhancing employee engagement within exponential organisations
- Authors: Stander, Rizel
- Date: 2018
- Subjects: Employee motivation , Employees -- Attitudes Organizational change Reengineering (Management)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/35278 , vital:33690
- Description: Mayo (2016, p. 88) states that many researchers agree that investing in employee engagement has guaranteed great returns; the question for organisations are whether these returns will be linear or exponential for them. A new breed of company emerged called the “exponential organisation” which leverage accelerating technologies to achieve an unheard-of business model that shows exponential growth. However, this technology is still created, maintained and reinvented by employees. Therefore, the premise is that highly engaged employees are one of the key factors that fuel exponential organisations, and this was under investigation in this research study. Employee engagement has been extensively researched yet only a few organisations can claim the majority of their employees are highly engaged. The topic of employee engagement within exponential organisations, however, has barely been covered by scholars or practitioners. Subsequently, given that it is a new organisational phenomenon, little academic or practitioner’s research could be found. For this reason, the main purpose of this study was to find key drivers of employee engagement within exponential organisations to develop a theoretical framework and hypotheses which could be statistically tested. The outcomes could assist in enhancing employee engagement within exponential organisations, thereby achieving greater business success. An online survey questionnaire was used to gather empirical data within a financial technology exponential organisation. The sample consisted of 40 fulltime employees working in Australia, China and South Africa of which most were between the ages of 35 to 44 years old and have been with the organisation for less than two years. The results showed that organisational management and employee autonomy were found to have a direct positive relationship with the concept of employee engagement and is found to be key drivers of employee engagement within exponential organisations.
- Full Text:
- Date Issued: 2018
- Authors: Stander, Rizel
- Date: 2018
- Subjects: Employee motivation , Employees -- Attitudes Organizational change Reengineering (Management)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/35278 , vital:33690
- Description: Mayo (2016, p. 88) states that many researchers agree that investing in employee engagement has guaranteed great returns; the question for organisations are whether these returns will be linear or exponential for them. A new breed of company emerged called the “exponential organisation” which leverage accelerating technologies to achieve an unheard-of business model that shows exponential growth. However, this technology is still created, maintained and reinvented by employees. Therefore, the premise is that highly engaged employees are one of the key factors that fuel exponential organisations, and this was under investigation in this research study. Employee engagement has been extensively researched yet only a few organisations can claim the majority of their employees are highly engaged. The topic of employee engagement within exponential organisations, however, has barely been covered by scholars or practitioners. Subsequently, given that it is a new organisational phenomenon, little academic or practitioner’s research could be found. For this reason, the main purpose of this study was to find key drivers of employee engagement within exponential organisations to develop a theoretical framework and hypotheses which could be statistically tested. The outcomes could assist in enhancing employee engagement within exponential organisations, thereby achieving greater business success. An online survey questionnaire was used to gather empirical data within a financial technology exponential organisation. The sample consisted of 40 fulltime employees working in Australia, China and South Africa of which most were between the ages of 35 to 44 years old and have been with the organisation for less than two years. The results showed that organisational management and employee autonomy were found to have a direct positive relationship with the concept of employee engagement and is found to be key drivers of employee engagement within exponential organisations.
- Full Text:
- Date Issued: 2018
Escalating debt in municipalities: a case study of financial sustainability in the Amahlathi Municipality
- Authors: Mashiyi, Buntu
- Date: 2018
- Subjects: Municipal finance -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape -- Finance Debt
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22651 , vital:30045
- Description: Municipalities have recently been in the media for the wrong reasons with certain allegations being levelled against these institutions. The allegations range from lack of service delivery, corruption and lack of good governance. This has resulted in communities showing frustrations through protests that result in the destruction of the existing infrastructure and, in some areas, boycotts towards payments of rates and services. The study seeks to establish the reasons that lead to ratepayers and communities not paying for rates and services. In the process of establishing the above, it seeks to come up with suggestions and solutions that can be implemented by municipalities to ensure that the ‘going concern’ is addressed. To achieve the above purpose a literature review was conducted on available sources of information looking at financial sustainability, the role of municipalities, powers and functions of municipalities and how these institutions are funded. The study also looked at literature regarding the strategies to increase revenue and improve debt collection. The study used Amahlathi Local Municipality as a case study where a sample was selected from the population. Questionnaires were developed and distributed to the sample and responses were received to the tune of 203 respondents. Questionnaires were both qualitative and quantitative as they had both open-ended and closed questions. Quantitative questionnaires were distributed to the community and the qualitative questionnaires were distributed for expert opinion. Analysis was done against the research questions to establish if there were any links to the literature and the findings of the study. The study found that communities are fed up with unsustainable or a lack of service delivery that the municipality is providing. This has been linked to some information gaps between the councillors and the community in terms of municipal programmes. More needs to be done in terms of ensuring that ward meetings are held on a regular basis so as to improve communication. There is also an observation of a ‘culture of non-payment’ emanating from political canvassing during voting periods which negatively affects the cash flows of the municipality and that public representatives need to champion debt collection endeavours.
- Full Text:
- Date Issued: 2018
- Authors: Mashiyi, Buntu
- Date: 2018
- Subjects: Municipal finance -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape -- Finance Debt
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22651 , vital:30045
- Description: Municipalities have recently been in the media for the wrong reasons with certain allegations being levelled against these institutions. The allegations range from lack of service delivery, corruption and lack of good governance. This has resulted in communities showing frustrations through protests that result in the destruction of the existing infrastructure and, in some areas, boycotts towards payments of rates and services. The study seeks to establish the reasons that lead to ratepayers and communities not paying for rates and services. In the process of establishing the above, it seeks to come up with suggestions and solutions that can be implemented by municipalities to ensure that the ‘going concern’ is addressed. To achieve the above purpose a literature review was conducted on available sources of information looking at financial sustainability, the role of municipalities, powers and functions of municipalities and how these institutions are funded. The study also looked at literature regarding the strategies to increase revenue and improve debt collection. The study used Amahlathi Local Municipality as a case study where a sample was selected from the population. Questionnaires were developed and distributed to the sample and responses were received to the tune of 203 respondents. Questionnaires were both qualitative and quantitative as they had both open-ended and closed questions. Quantitative questionnaires were distributed to the community and the qualitative questionnaires were distributed for expert opinion. Analysis was done against the research questions to establish if there were any links to the literature and the findings of the study. The study found that communities are fed up with unsustainable or a lack of service delivery that the municipality is providing. This has been linked to some information gaps between the councillors and the community in terms of municipal programmes. More needs to be done in terms of ensuring that ward meetings are held on a regular basis so as to improve communication. There is also an observation of a ‘culture of non-payment’ emanating from political canvassing during voting periods which negatively affects the cash flows of the municipality and that public representatives need to champion debt collection endeavours.
- Full Text:
- Date Issued: 2018
Espoused and actual employee value proposition (EVP) at the SPAR Group - Eastern Cape (SPAR EC)
- Authors: Prins, Alveno
- Date: 2018
- Subjects: Employee retention -- South Africa -- Eastern Cape , Employee motivation -- South Africa -- Eastern Cape Personnel management -- South Africa -- Eastern Cape Supermarkets -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/23001 , vital:30291
- Description: Globally there is a shortage of talent with organisations facing the challenge of attracting, engaging and retaining top talent. It has therefore become a priority for any organisation to ensure, that the offer made to attract talent, extends beyond a salary. The Employee Value Proposition (EVP) is a strategic tool that could be used to ensure that the offer made to employees is indeed an offer of value, considering both extrinsic and intrinsic attributes; therefore, ensuring the attraction, engagement and retention of talent. All organisations have an EVP, whether documented or not; however, the effectiveness thereof should be questioned. This was the aim of this study, namely, to assess whether a gap exists between the espoused and actual employee value proposition at the SPAR Group – Eastern Cape (SPAR EC). The study used an existing questionnaire to collect data from a sample of 150 respondents. The questionnaire was adapted to align to the company and industry studied and aimed to answer the following questions: To what extent did employees expect to find, both intrinsic and extrinsic EVP characteristics in the company? How important were these intrinsic and extrinsic EVP characteristics to attract employees to the organisation? In addition, to what extent did employees experience the expected intrinsic and extrinsic EVP characteristics in the organisation? These questions formed the essence of the study, using expectation, importance and experience as categories to distinguish the perceptions of respondents. The data was analysed using descriptive and inferential statistics. The results indicated that a gap does indeed exist between the espoused and actual EVP at SPAR EC. EVP attributes associated with people and their advancement, such as personal and career development opportunities, recognition provided to employees for exceptional performance, work-life balance and the level of involvement and empowerment of employees, were experienced to a lower extent in the organisation, when compared to the respondents’ level of expectation and how important they deem these attributes. It was therefore recommended that SPAR EC focus on these attributes, as employees determine for themselves the extent to which they experience “value” in organisations. Employees who view their organisations' EVP to be of less value are likely to withdraw, by either not contributing or by resigning from the organisation altogether (Heger, 2007).
- Full Text:
- Date Issued: 2018
- Authors: Prins, Alveno
- Date: 2018
- Subjects: Employee retention -- South Africa -- Eastern Cape , Employee motivation -- South Africa -- Eastern Cape Personnel management -- South Africa -- Eastern Cape Supermarkets -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/23001 , vital:30291
- Description: Globally there is a shortage of talent with organisations facing the challenge of attracting, engaging and retaining top talent. It has therefore become a priority for any organisation to ensure, that the offer made to attract talent, extends beyond a salary. The Employee Value Proposition (EVP) is a strategic tool that could be used to ensure that the offer made to employees is indeed an offer of value, considering both extrinsic and intrinsic attributes; therefore, ensuring the attraction, engagement and retention of talent. All organisations have an EVP, whether documented or not; however, the effectiveness thereof should be questioned. This was the aim of this study, namely, to assess whether a gap exists between the espoused and actual employee value proposition at the SPAR Group – Eastern Cape (SPAR EC). The study used an existing questionnaire to collect data from a sample of 150 respondents. The questionnaire was adapted to align to the company and industry studied and aimed to answer the following questions: To what extent did employees expect to find, both intrinsic and extrinsic EVP characteristics in the company? How important were these intrinsic and extrinsic EVP characteristics to attract employees to the organisation? In addition, to what extent did employees experience the expected intrinsic and extrinsic EVP characteristics in the organisation? These questions formed the essence of the study, using expectation, importance and experience as categories to distinguish the perceptions of respondents. The data was analysed using descriptive and inferential statistics. The results indicated that a gap does indeed exist between the espoused and actual EVP at SPAR EC. EVP attributes associated with people and their advancement, such as personal and career development opportunities, recognition provided to employees for exceptional performance, work-life balance and the level of involvement and empowerment of employees, were experienced to a lower extent in the organisation, when compared to the respondents’ level of expectation and how important they deem these attributes. It was therefore recommended that SPAR EC focus on these attributes, as employees determine for themselves the extent to which they experience “value” in organisations. Employees who view their organisations' EVP to be of less value are likely to withdraw, by either not contributing or by resigning from the organisation altogether (Heger, 2007).
- Full Text:
- Date Issued: 2018
Establishing opportunities for using big data analysis at the Herald
- Authors: Joshua, Nadeem
- Date: 2018
- Subjects: Big data , Business intelligence -- Data processing Data mining
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/30529 , vital:30957
- Description: A few years ago, merely mentioning the term ‘big data’ within industry circles, would more than likely have received a quirky and confused look; however, the term big data has gained huge popularity in recent years among IT professionals and academics. The big data phenomenon has exploded in popularity worldwide, and continues to grow exponentially with each passing day. It has been good news for many industries, as industries are going ablaze with the huge volume, variety and velocity of data. As technology advances it is lifting and removing so many boundaries, and answering questions that are not currently being asked. Therefore, it is that big data is taking the world by storm, and it is safe to say that big data has gone mainstream with countless benefits being developed within industries. The opportunity for employing big data strategies are many, according to McKinsey and Company, and the growth in big data will spark a new wave of ‘innovation, competition and productivity’ within businesses (McKinsey & Company, 2011). Taking advantage of these opportunities will be challenging for companies, creating the need for new skills, tools and ways of thinking. Implementing big data would help in creating new innovative business models, as executives are challenged to make their organisations resilient and agile in today’s challenging business environment. This research paper aimed to unpack the understanding of big data, the challenges, and the value to an organisation and provide a guideline or framework to implement a big data strategy. Furthermore, this research examines the opportunities and the potential value that organisations would obtain from implementing big data, as well as the challenges that could hinder implementation. Due to the rapid growth and size of data, decision-makers need to be able to gain valuable insights from such varied and rapidly changing data that will help organisations make far better, intelligent and data-driven decisions which may help in improving operations.
- Full Text:
- Date Issued: 2018
- Authors: Joshua, Nadeem
- Date: 2018
- Subjects: Big data , Business intelligence -- Data processing Data mining
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/30529 , vital:30957
- Description: A few years ago, merely mentioning the term ‘big data’ within industry circles, would more than likely have received a quirky and confused look; however, the term big data has gained huge popularity in recent years among IT professionals and academics. The big data phenomenon has exploded in popularity worldwide, and continues to grow exponentially with each passing day. It has been good news for many industries, as industries are going ablaze with the huge volume, variety and velocity of data. As technology advances it is lifting and removing so many boundaries, and answering questions that are not currently being asked. Therefore, it is that big data is taking the world by storm, and it is safe to say that big data has gone mainstream with countless benefits being developed within industries. The opportunity for employing big data strategies are many, according to McKinsey and Company, and the growth in big data will spark a new wave of ‘innovation, competition and productivity’ within businesses (McKinsey & Company, 2011). Taking advantage of these opportunities will be challenging for companies, creating the need for new skills, tools and ways of thinking. Implementing big data would help in creating new innovative business models, as executives are challenged to make their organisations resilient and agile in today’s challenging business environment. This research paper aimed to unpack the understanding of big data, the challenges, and the value to an organisation and provide a guideline or framework to implement a big data strategy. Furthermore, this research examines the opportunities and the potential value that organisations would obtain from implementing big data, as well as the challenges that could hinder implementation. Due to the rapid growth and size of data, decision-makers need to be able to gain valuable insights from such varied and rapidly changing data that will help organisations make far better, intelligent and data-driven decisions which may help in improving operations.
- Full Text:
- Date Issued: 2018
Evaluating the business improvement strategies, practices and challenges in the platinum mining industry
- Authors: Mulaudzi, Marubini David
- Date: 2018
- Subjects: Business planning -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/32938 , vital:32412
- Description: The purpose of this study was to evaluate the strategies, practices and challenges relating to business performance and the implementation of business improvement to align production and maintenance strategies to the corporate strategy in Anglo American Platinum, a mining operation in South Africa. A set of questions were used in a qualitative research design through interview questions to collect data from corporate strategic management and the operational management involved in business improvement initiatives in the production and maintenance processes. Globally, mining companies are faced with many challenges, including safety, system integration and standardisation, caring for the environment, cost controlling and reliability of machinery and equipment. The mining industry is both labour and capital-intensive. While the South African labour force has unlimited demands on wages and salaries, most machinery runs at its maximum capacity and requires more capital for the operations to continue production, ensuring value creation for all stakeholders and hence sustainability of the operations. The situation was aggravated when market forces determining the commodity prices became volatile, causing the slump in the commodity prices. As a result, profit margins were eroded by the higher costs of production and higher wages costs. To create a sustainable, cost-effective operation and improve recovery and grades, mining companies such as Anglo American Platinum implemented a business improvement initiative. This study aims to evaluate the strategies, practices and challenges in relation to business improvement at Anglo American Platinum. Observations are that the impact of misalignment between corporate strategy, together with business improvement production and maintenance strategies, contribute minimally to the performance of production at Anglo American Platinum.
- Full Text:
- Date Issued: 2018
- Authors: Mulaudzi, Marubini David
- Date: 2018
- Subjects: Business planning -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/32938 , vital:32412
- Description: The purpose of this study was to evaluate the strategies, practices and challenges relating to business performance and the implementation of business improvement to align production and maintenance strategies to the corporate strategy in Anglo American Platinum, a mining operation in South Africa. A set of questions were used in a qualitative research design through interview questions to collect data from corporate strategic management and the operational management involved in business improvement initiatives in the production and maintenance processes. Globally, mining companies are faced with many challenges, including safety, system integration and standardisation, caring for the environment, cost controlling and reliability of machinery and equipment. The mining industry is both labour and capital-intensive. While the South African labour force has unlimited demands on wages and salaries, most machinery runs at its maximum capacity and requires more capital for the operations to continue production, ensuring value creation for all stakeholders and hence sustainability of the operations. The situation was aggravated when market forces determining the commodity prices became volatile, causing the slump in the commodity prices. As a result, profit margins were eroded by the higher costs of production and higher wages costs. To create a sustainable, cost-effective operation and improve recovery and grades, mining companies such as Anglo American Platinum implemented a business improvement initiative. This study aims to evaluate the strategies, practices and challenges in relation to business improvement at Anglo American Platinum. Observations are that the impact of misalignment between corporate strategy, together with business improvement production and maintenance strategies, contribute minimally to the performance of production at Anglo American Platinum.
- Full Text:
- Date Issued: 2018
Exploring an operational strategy for South African electron microscopy facilities
- Authors: Olivier, Ezra Jacobus
- Date: 2018
- Subjects: Electron microscopy , Production management -- South Africa Strategic planning -- South Africa Performance -- Management -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/34465 , vital:33383
- Description: Electron microscopy is a versatile and widely used technique in the fields of physical and biological sciences. It is a strategic enabling resource needed for innovative science and technology research to occur in the areas of nanotechnology developments. The availability of these resources worldwide are typically seen within dedicated shared electron microscopy research facilities due to the costs and operational support required in acquisition and operation of these instruments. A consequence of this is that these facilities require carefully designed operational management approaches. One of the pertinent questions within the electron microscopy community of South Africa is if electron microscopy core facilities in the country could be judged successful in the execution of their operations. Some concerns related to the skills present at these facilities as well as the management philosophy of these facilities have been raised. This study aims to investigate these factors within an South African context. In the current study, a combination of the quantitative and qualitative research paradigms was used. A survey was conducted amongst South African electron microscopy core facility users to measure their level of satisfaction and needs related to electron microscopy core facilities in South Africa. Furthermore, insights where gathered from experienced managers of electron microscopy core facilities nationally and internationally using a case study based approach. The findings were combined and compared to identify the critical factors needed to optimise the operational approaches of electron microscopy facilities in South Africa and to develop a standardised approach in judging a facility’s performance. The study provided valuable insights as to the level of satisfaction present within the electron microscopy community of South Africa related to the use of electron microscopy core facilities in the country. It also yielded important information regarding the areas where the highest need for improvement lies. The outcome of the study provides a standardized approach to the operations of electron microscopy research facilities in South Africa and their performance evaluation. A possible limitation to the study is the population sample used for the survey. The survey was completed by existing electron microscopy core facility users in South Africa. However, the experiences and needs of less frequent or potential new users of such facilities were not probed. Thus, the developed strategy may lack factors related to growing the field in South Africa if the needs of inexperienced users are not taken into account.
- Full Text:
- Date Issued: 2018
- Authors: Olivier, Ezra Jacobus
- Date: 2018
- Subjects: Electron microscopy , Production management -- South Africa Strategic planning -- South Africa Performance -- Management -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/34465 , vital:33383
- Description: Electron microscopy is a versatile and widely used technique in the fields of physical and biological sciences. It is a strategic enabling resource needed for innovative science and technology research to occur in the areas of nanotechnology developments. The availability of these resources worldwide are typically seen within dedicated shared electron microscopy research facilities due to the costs and operational support required in acquisition and operation of these instruments. A consequence of this is that these facilities require carefully designed operational management approaches. One of the pertinent questions within the electron microscopy community of South Africa is if electron microscopy core facilities in the country could be judged successful in the execution of their operations. Some concerns related to the skills present at these facilities as well as the management philosophy of these facilities have been raised. This study aims to investigate these factors within an South African context. In the current study, a combination of the quantitative and qualitative research paradigms was used. A survey was conducted amongst South African electron microscopy core facility users to measure their level of satisfaction and needs related to electron microscopy core facilities in South Africa. Furthermore, insights where gathered from experienced managers of electron microscopy core facilities nationally and internationally using a case study based approach. The findings were combined and compared to identify the critical factors needed to optimise the operational approaches of electron microscopy facilities in South Africa and to develop a standardised approach in judging a facility’s performance. The study provided valuable insights as to the level of satisfaction present within the electron microscopy community of South Africa related to the use of electron microscopy core facilities in the country. It also yielded important information regarding the areas where the highest need for improvement lies. The outcome of the study provides a standardized approach to the operations of electron microscopy research facilities in South Africa and their performance evaluation. A possible limitation to the study is the population sample used for the survey. The survey was completed by existing electron microscopy core facility users in South Africa. However, the experiences and needs of less frequent or potential new users of such facilities were not probed. Thus, the developed strategy may lack factors related to growing the field in South Africa if the needs of inexperienced users are not taken into account.
- Full Text:
- Date Issued: 2018
Exploring management challenges faced by small and medium sized enterprises in the South African construction industry – the case of selected construction companies in Gauteng
- Authors: Moloi, Diile Evelyn
- Date: 2018
- Subjects: Construction industry -- South Africa -- Gauteng -- Management , Small business -- South Africa -- Gauteng Business enterprises -- South Africa -- Gauteng
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/32322 , vital:32021
- Description: Often the role of management is described in terms of profit making, maximizing economic opportunities and practicing total entrepreneurship while at the same time ensuring ethical practices in organisations. This makes a manager’s role to be significant to the growth and sustainability of the business. Management is entrusted with the responsibility to ensure that systems and processes in the business operate as intended through effective and efficient use of resources and appropriate delegation to employees. The process of managing does, however, come with its own challenges and every day management must attend to these challenges to ensure that the organisation remains profitable in spite of operational interruptions. Management often lacks resources and the capacity required for the realisation of effective operational success. The business landscape is highly evolved ever since globalisation and opening of international trade markets has come into play. The evolution has made trade and regular transacting among companies to be standardized with minor differences for some products and services. The rapid changes that come as a result of this are often beyond what most organisations and its management, particular small business owners, are able to comprehend and deal with. Disregard of the management challenges has the potential to be detrimental to the smooth running of the business and negatively impact finances of the business. The problem herein is the result of a collapse of many small businesses due to inadequate management of internal challenges. The primary objective of this study was to explore the management challenges faced by SME managers in the South African construction industry. The aim was to outline the management challenges in support of previous research findings in the field of management studies. Through literature research, the variables of resources, skills, control systems and financial management were identified as having an influence of the effective management of the organisations. The variables were used in the development of a conceptual framework that may be used in addressing the management challenges. The empirical research results identified skills and financial management challenges to be most critical to the overall effective management of SMEs.
- Full Text:
- Date Issued: 2018
- Authors: Moloi, Diile Evelyn
- Date: 2018
- Subjects: Construction industry -- South Africa -- Gauteng -- Management , Small business -- South Africa -- Gauteng Business enterprises -- South Africa -- Gauteng
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/32322 , vital:32021
- Description: Often the role of management is described in terms of profit making, maximizing economic opportunities and practicing total entrepreneurship while at the same time ensuring ethical practices in organisations. This makes a manager’s role to be significant to the growth and sustainability of the business. Management is entrusted with the responsibility to ensure that systems and processes in the business operate as intended through effective and efficient use of resources and appropriate delegation to employees. The process of managing does, however, come with its own challenges and every day management must attend to these challenges to ensure that the organisation remains profitable in spite of operational interruptions. Management often lacks resources and the capacity required for the realisation of effective operational success. The business landscape is highly evolved ever since globalisation and opening of international trade markets has come into play. The evolution has made trade and regular transacting among companies to be standardized with minor differences for some products and services. The rapid changes that come as a result of this are often beyond what most organisations and its management, particular small business owners, are able to comprehend and deal with. Disregard of the management challenges has the potential to be detrimental to the smooth running of the business and negatively impact finances of the business. The problem herein is the result of a collapse of many small businesses due to inadequate management of internal challenges. The primary objective of this study was to explore the management challenges faced by SME managers in the South African construction industry. The aim was to outline the management challenges in support of previous research findings in the field of management studies. Through literature research, the variables of resources, skills, control systems and financial management were identified as having an influence of the effective management of the organisations. The variables were used in the development of a conceptual framework that may be used in addressing the management challenges. The empirical research results identified skills and financial management challenges to be most critical to the overall effective management of SMEs.
- Full Text:
- Date Issued: 2018
Factors affecting female students studying engineering at a higher education institution
- Authors: Boshoff, Hildegarde
- Date: 2018
- Subjects: Women in engineering -- South Africa , Women -- Education (Graduate) -- South Africa Sex discrimination in education -- South Africa South Africa -- Education (Higher)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21746 , vital:29745
- Description: Engineering is of vital importance for humankind. Engineering combines the fields of mathematics and science, including engineering science and technology, in order to solve problems in the real world and in order to improve the society and economies of countries. It includes the ability to implement ideas in a cost effective and practical manner. Some of these solutions may include sustainability, needs of society, necessary risks and protection of the environment. Engineers develop ideas by using production of technology in order to improve the living of humankind. This includes designing and manufacturing different products based on customer needs and expectations. Although a field in engineering is largely a male-dominated career, women are becoming more interested in this career, compared to a few years ago. The problem remains that female students are still in the minority compared to their male counterparts studying engineering. Therefore, universities need to find solutions to attract female students towards engineering. There are various reasons why female students choose to study engineering, which include different influences, encouragements and their perception towards the Faculty and the academic staff. Thus, the purpose of the research study is to identify the reasons for both genders, currently studying engineering at Nelson Mandela University, formally known as Nelson Mandela Metropolitan University (NMMU), why they chose to study engineering, what influenced their studies, their encouragements or discouragements and overall perception and experience while studying engineering. The main focus will be on female students. This research study was an exploratory, mixed method study, which contains literature studies, surveys and cross-sectional studies. A literature study was compiled by using secondary sources in order to identify the importance of engineering internationally and within South Africa, women in the workplace and female students studying towards engineering. The empirical study, which consisted of a survey, was compiled and distributed to all Nelson Mandela University undergraduate students studying towards an engineering qualification. Respondents were asked various questions regarding pre-studies and their perceptions and experiences during their studies. This includes their experience with the academic staff and the Faculty of Engineering in general. For the analysis of the data, both Descriptive and Inferential Statistical methods were used. Some of the findings from the research study include that both genders develop an interest for engineering at a young age (between ages 13 – 18). Therefore, an interest is developed during high school level. Both genders choose to study engineering for the same reasons. The interest for choosing a career for both genders was triggered by a qualified engineer’s influence. During high school, female students take part in science, mathematics and engineering programmes and participate in competitions or contests. Both gender’s science, mathematics and engineering abilities increased since they started their studies at a higher education institution. From the findings, both genders indicated that they have a high level of interest in engineering, they are satisfied with their choice of engineering field and they are committed to complete their engineering qualification. Both genders are confident that they will find employment in engineering that pays well. Female students believe that they are better at problem solving activities, they are more committed to their studies, they work better with other people and they are more confident in their engineering abilities compared to the male counterparts. The findings also include that during their studies, both genders receive encouragement from various factors, but the significant source of encouragement for both genders are their mothers and employment opportunities. Whereas the most significant source of discouragement for both genders are their grades or academic performance and the amount of time required for engineering. Both genders receive equal quality in lecturing throughout their studies and the academic staff do not treat female students different from male students. It is also significant that female students receive support from the Faculty of Engineering. Female students will definitely encourage other females to study towards a field in engineering and find the academic staff approachable. Academic staff does give regular feedback to students regarding their academic performance. Therefore both genders know at all-time their academic performance and therefore will be able to improve their results. There are not enough female lecturers within the Engineering Department. Female lecturers serve as role models for female students. Therefore, the University’s management team needs to investigate this matter. The research study concluded with recommendations and considerations, contribution towards the body of knowledge, future research and the limitations of the study. Furthermore, the study offers an understanding of engineering students at Nelson Mandela University, which includes their current overall experience during their studies. The treatise will therefore assist the readers and especially Nelson Mandela University to attract and retain female students by addressing their challenges they experience during their studies.
- Full Text:
- Date Issued: 2018
- Authors: Boshoff, Hildegarde
- Date: 2018
- Subjects: Women in engineering -- South Africa , Women -- Education (Graduate) -- South Africa Sex discrimination in education -- South Africa South Africa -- Education (Higher)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21746 , vital:29745
- Description: Engineering is of vital importance for humankind. Engineering combines the fields of mathematics and science, including engineering science and technology, in order to solve problems in the real world and in order to improve the society and economies of countries. It includes the ability to implement ideas in a cost effective and practical manner. Some of these solutions may include sustainability, needs of society, necessary risks and protection of the environment. Engineers develop ideas by using production of technology in order to improve the living of humankind. This includes designing and manufacturing different products based on customer needs and expectations. Although a field in engineering is largely a male-dominated career, women are becoming more interested in this career, compared to a few years ago. The problem remains that female students are still in the minority compared to their male counterparts studying engineering. Therefore, universities need to find solutions to attract female students towards engineering. There are various reasons why female students choose to study engineering, which include different influences, encouragements and their perception towards the Faculty and the academic staff. Thus, the purpose of the research study is to identify the reasons for both genders, currently studying engineering at Nelson Mandela University, formally known as Nelson Mandela Metropolitan University (NMMU), why they chose to study engineering, what influenced their studies, their encouragements or discouragements and overall perception and experience while studying engineering. The main focus will be on female students. This research study was an exploratory, mixed method study, which contains literature studies, surveys and cross-sectional studies. A literature study was compiled by using secondary sources in order to identify the importance of engineering internationally and within South Africa, women in the workplace and female students studying towards engineering. The empirical study, which consisted of a survey, was compiled and distributed to all Nelson Mandela University undergraduate students studying towards an engineering qualification. Respondents were asked various questions regarding pre-studies and their perceptions and experiences during their studies. This includes their experience with the academic staff and the Faculty of Engineering in general. For the analysis of the data, both Descriptive and Inferential Statistical methods were used. Some of the findings from the research study include that both genders develop an interest for engineering at a young age (between ages 13 – 18). Therefore, an interest is developed during high school level. Both genders choose to study engineering for the same reasons. The interest for choosing a career for both genders was triggered by a qualified engineer’s influence. During high school, female students take part in science, mathematics and engineering programmes and participate in competitions or contests. Both gender’s science, mathematics and engineering abilities increased since they started their studies at a higher education institution. From the findings, both genders indicated that they have a high level of interest in engineering, they are satisfied with their choice of engineering field and they are committed to complete their engineering qualification. Both genders are confident that they will find employment in engineering that pays well. Female students believe that they are better at problem solving activities, they are more committed to their studies, they work better with other people and they are more confident in their engineering abilities compared to the male counterparts. The findings also include that during their studies, both genders receive encouragement from various factors, but the significant source of encouragement for both genders are their mothers and employment opportunities. Whereas the most significant source of discouragement for both genders are their grades or academic performance and the amount of time required for engineering. Both genders receive equal quality in lecturing throughout their studies and the academic staff do not treat female students different from male students. It is also significant that female students receive support from the Faculty of Engineering. Female students will definitely encourage other females to study towards a field in engineering and find the academic staff approachable. Academic staff does give regular feedback to students regarding their academic performance. Therefore both genders know at all-time their academic performance and therefore will be able to improve their results. There are not enough female lecturers within the Engineering Department. Female lecturers serve as role models for female students. Therefore, the University’s management team needs to investigate this matter. The research study concluded with recommendations and considerations, contribution towards the body of knowledge, future research and the limitations of the study. Furthermore, the study offers an understanding of engineering students at Nelson Mandela University, which includes their current overall experience during their studies. The treatise will therefore assist the readers and especially Nelson Mandela University to attract and retain female students by addressing their challenges they experience during their studies.
- Full Text:
- Date Issued: 2018
Factors affecting the career advancement of black women in a selected manufacturing firm in Gauteng
- Authors: Netnou, Zola Nomzamo Joan
- Date: 2018
- Subjects: Women in the professions -- South Africa -- Gauteng , Career development , Women -- Employment -- Economical aspects , Sex role in the work environment , Sexual division of labor
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/33578 , vital:32889
- Description: Career advancement is viewed as an important element of job satisfaction and employee retention, however the gender differences observed in the workplace globally mean that there is gender inequality even in career growth. With South Africa’s long history of discrimination, career advancement disparities are observed along racial and gender lines. The current study’s focus is on the factors affecting the career advancement of a group of black women working for a selected manufacturing firm in Gauteng. The study highlights the importance of both the individual and the organisation in driving career advancement and asserts that there are self-driven and employer-driven factors affecting the career growth of black women employed by the selected firm. The primary objective of this study was to investigate and analyse factors affecting the career advancement of South African black African women (hereafter referred to as black women) employed by the manufacturing company. After a comprehensive literature study, three self-driven factors (pre-career choices, career capital development and attitude towards gender discrimination) and three employer-driven factors (mentorship opportunities, organisational leadership and organisational culture) were identified as factors affecting career advancement. These were subsequently empirically tested. A quantitative research paradigm was adopted for this study. The sample chosen was the entire population of black women employed by the business in question. Using the survey research method, a structured questionnaire was distributed resulting in an 85% response rate. Cronbach’s alpha was employed to test the reliability or internal consistency of the research instruments, resulting in the minimum acceptable level of 0.70 being met. The data collected were subjected to statistical analyses using simple regression analysis, one-factor Anova and descriptive statistics. The simple regression analysis revealed that pre-career choices had a statistically significant positive influence on career advancement. Furthermore, the findings suggest a link between education and employability, as the majority of the respondents (53%) possessed tertiary qualifications. Although no empirical evidence was found to support the influence of the other five factors on career advancement, the use of descriptive statistics revealed clear differences brought about by variations in education, such as the significantly higher levels of career capital for respondents with post-graduate qualifications in comparison to the total sample. The findings of this study informed the recommendations made to promote the career advancement of the black women employed by the selected firm. These were recommendations for individuals to enhance their career capital through education and the pursuit of career goals, and for the organisation to support career development with a conducive environment that values all employees and affords them equal opportunities for growth.
- Full Text:
- Date Issued: 2018
- Authors: Netnou, Zola Nomzamo Joan
- Date: 2018
- Subjects: Women in the professions -- South Africa -- Gauteng , Career development , Women -- Employment -- Economical aspects , Sex role in the work environment , Sexual division of labor
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/33578 , vital:32889
- Description: Career advancement is viewed as an important element of job satisfaction and employee retention, however the gender differences observed in the workplace globally mean that there is gender inequality even in career growth. With South Africa’s long history of discrimination, career advancement disparities are observed along racial and gender lines. The current study’s focus is on the factors affecting the career advancement of a group of black women working for a selected manufacturing firm in Gauteng. The study highlights the importance of both the individual and the organisation in driving career advancement and asserts that there are self-driven and employer-driven factors affecting the career growth of black women employed by the selected firm. The primary objective of this study was to investigate and analyse factors affecting the career advancement of South African black African women (hereafter referred to as black women) employed by the manufacturing company. After a comprehensive literature study, three self-driven factors (pre-career choices, career capital development and attitude towards gender discrimination) and three employer-driven factors (mentorship opportunities, organisational leadership and organisational culture) were identified as factors affecting career advancement. These were subsequently empirically tested. A quantitative research paradigm was adopted for this study. The sample chosen was the entire population of black women employed by the business in question. Using the survey research method, a structured questionnaire was distributed resulting in an 85% response rate. Cronbach’s alpha was employed to test the reliability or internal consistency of the research instruments, resulting in the minimum acceptable level of 0.70 being met. The data collected were subjected to statistical analyses using simple regression analysis, one-factor Anova and descriptive statistics. The simple regression analysis revealed that pre-career choices had a statistically significant positive influence on career advancement. Furthermore, the findings suggest a link between education and employability, as the majority of the respondents (53%) possessed tertiary qualifications. Although no empirical evidence was found to support the influence of the other five factors on career advancement, the use of descriptive statistics revealed clear differences brought about by variations in education, such as the significantly higher levels of career capital for respondents with post-graduate qualifications in comparison to the total sample. The findings of this study informed the recommendations made to promote the career advancement of the black women employed by the selected firm. These were recommendations for individuals to enhance their career capital through education and the pursuit of career goals, and for the organisation to support career development with a conducive environment that values all employees and affords them equal opportunities for growth.
- Full Text:
- Date Issued: 2018
Factors influencing a culture of continuous improvement in the pharmaceutical environment
- Authors: Swartz, Alberto Asiscio
- Date: 2018
- Subjects: Continuous improvement process Organizational change , Corporate culture
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/23448 , vital:30548
- Description: Organisational change has proven to be a major challenge for many businesses worldwide with the pharmaceutical environment being no exception. The pharmaceutical industry is increasingly pressurised by stakeholders who seek reduced cost, higher value and quality. This has resulted in many pharmaceutical businesses attempting to launch various continuous improvement methodologies, which ultimately fail. Whereas failure of continuous improvement undertakings within the pharmaceutical environment is well documented, this study aimed to understand the factors that influence the successful sustainability of such endeavours. The purpose of this study was therefore to identify and create an understanding of the factors that influence a culture of continuous improvement within the pharmaceutical environment. The literature review revealed that factors such as leadership, teamwork, communication, continuous improvement capability and a continuous improvement mind-set contributed to the successful implementation of a culture that embraces continuous improvement. It was recognised that building a culture of continuous improvement is not instantaneous and that it requires all stakeholders to be committed and to acknowledge that changing culture requires time. An empirical study with a questionnaire as data collecting instrument was conducted to assess respondents’ perceptions of the levels of continuous improvement, leadership, teamwork, communication, continuous improvement capability and a continuous improvement mind-set within a selected pharmaceutical manufacturing business. The study revealed that all these factors were related and influenced a culture of continuous improvement. Furthermore, leadership and a continuous improvement mind-set proved to have the most significant relationship with a culture of continuous improvement. Recommendations were provided for the creation of a culture of continuous improvement in pharmaceutical businesses.
- Full Text:
- Date Issued: 2018
- Authors: Swartz, Alberto Asiscio
- Date: 2018
- Subjects: Continuous improvement process Organizational change , Corporate culture
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/23448 , vital:30548
- Description: Organisational change has proven to be a major challenge for many businesses worldwide with the pharmaceutical environment being no exception. The pharmaceutical industry is increasingly pressurised by stakeholders who seek reduced cost, higher value and quality. This has resulted in many pharmaceutical businesses attempting to launch various continuous improvement methodologies, which ultimately fail. Whereas failure of continuous improvement undertakings within the pharmaceutical environment is well documented, this study aimed to understand the factors that influence the successful sustainability of such endeavours. The purpose of this study was therefore to identify and create an understanding of the factors that influence a culture of continuous improvement within the pharmaceutical environment. The literature review revealed that factors such as leadership, teamwork, communication, continuous improvement capability and a continuous improvement mind-set contributed to the successful implementation of a culture that embraces continuous improvement. It was recognised that building a culture of continuous improvement is not instantaneous and that it requires all stakeholders to be committed and to acknowledge that changing culture requires time. An empirical study with a questionnaire as data collecting instrument was conducted to assess respondents’ perceptions of the levels of continuous improvement, leadership, teamwork, communication, continuous improvement capability and a continuous improvement mind-set within a selected pharmaceutical manufacturing business. The study revealed that all these factors were related and influenced a culture of continuous improvement. Furthermore, leadership and a continuous improvement mind-set proved to have the most significant relationship with a culture of continuous improvement. Recommendations were provided for the creation of a culture of continuous improvement in pharmaceutical businesses.
- Full Text:
- Date Issued: 2018
Factors influencing customer relationship management at an automotive component manufacturer in East London
- Authors: Makaza, Lufezo
- Date: 2018
- Subjects: Customer relations -- South Africa -- East London , Customer services -- South Africa -- East London -- Management , Consumer satisfaction -- South Africa -- East London -- Evaluation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22585 , vital:30013
- Description: In the late 1990s, customer relationship management (CRM) was formed as a popular business term, which holds the same roots as relationship marketing and enhances the paradigm with the emerging information technologies (Öztayşi, Sezgin, Özok, 2011:944). For a supply chain to be effective, an organisation must decide on the nature of the relationship appropriate to product and market conditions and adapt management practises to that relationship (Bensaou, 1999:35). Current competitive challenges induced by globalisation, and advances in information technology have forced companies to focus on managing customer relationships. This study offers a modest contribution to evaluating factors influencing customer relationship management at an automotive component manufacturer in East London. The challenge for businesses is changing the current paradigm to a customer-centric approach. A theoretical overview was conducted to evaluate various definitions, CRM models, factors influencing CRM and the impact of competitive advantage on critical success factors. The research highlighted a number of common themes of CRM, which includes keeping the customer happy, customer satisfaction, reciprocal relationship between the organisation and employees, enthusiasm, involvement and motivation. This research identified which factors make positive contributions to key competitive advantage outcomes such as price, quality, delivery and flexibility capability. The study included an evaluation of findings. From the survey responses, the results were used to draw conclusions and develop various recommendations. The conclusions centered on the customer relationship management success factors defined in the survey. The results were then compared to previous studies. Survey findings of the current study and those of past studies were discussed. The recommendations focused on the top items identified in each factor group. Many factors influence CRM success in the organisation. The findings led to the conclusion that top management needs to support, and place focus on key activities that form part of the value proposition, capabilities and mix of resources on the CRM process, as well as the people and the procedures that make effective value creation.
- Full Text:
- Date Issued: 2018
- Authors: Makaza, Lufezo
- Date: 2018
- Subjects: Customer relations -- South Africa -- East London , Customer services -- South Africa -- East London -- Management , Consumer satisfaction -- South Africa -- East London -- Evaluation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22585 , vital:30013
- Description: In the late 1990s, customer relationship management (CRM) was formed as a popular business term, which holds the same roots as relationship marketing and enhances the paradigm with the emerging information technologies (Öztayşi, Sezgin, Özok, 2011:944). For a supply chain to be effective, an organisation must decide on the nature of the relationship appropriate to product and market conditions and adapt management practises to that relationship (Bensaou, 1999:35). Current competitive challenges induced by globalisation, and advances in information technology have forced companies to focus on managing customer relationships. This study offers a modest contribution to evaluating factors influencing customer relationship management at an automotive component manufacturer in East London. The challenge for businesses is changing the current paradigm to a customer-centric approach. A theoretical overview was conducted to evaluate various definitions, CRM models, factors influencing CRM and the impact of competitive advantage on critical success factors. The research highlighted a number of common themes of CRM, which includes keeping the customer happy, customer satisfaction, reciprocal relationship between the organisation and employees, enthusiasm, involvement and motivation. This research identified which factors make positive contributions to key competitive advantage outcomes such as price, quality, delivery and flexibility capability. The study included an evaluation of findings. From the survey responses, the results were used to draw conclusions and develop various recommendations. The conclusions centered on the customer relationship management success factors defined in the survey. The results were then compared to previous studies. Survey findings of the current study and those of past studies were discussed. The recommendations focused on the top items identified in each factor group. Many factors influence CRM success in the organisation. The findings led to the conclusion that top management needs to support, and place focus on key activities that form part of the value proposition, capabilities and mix of resources on the CRM process, as well as the people and the procedures that make effective value creation.
- Full Text:
- Date Issued: 2018
Factors influencing non-completion of final year undergraduate university studies: implications for management
- Authors: Webb, Theresa
- Date: 2018
- Subjects: Dropouts -- South Africa , College dropouts -- South Africa Academic achievement -- South Africa Education, Higher -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/35874 , vital:33855
- Description: South Africa has seen remarkable growth in student numbers at universities since reforms were introduced with the advent of democracy in 1994. Enrolments have almost doubled in the past twenty years, yet South African Higher Education (HE) is characterised by high levels of failure and dropout, and an estimated 50 to 55% of each intake will never graduate. This is not only an indictment on HE institutions (HEIs), but also results in rising debt to the students and to society. In South Africa, student debt has increased at an alarming rate since 2012, whilst state funding has decreased. Students have advocated for education to be free. President Zuma announced in December 2017 that education for the poor would be free. It is not clear yet where the funding will come from, but it would not be from universities’ as their budgets are already thinly spread. The main aim of this study was to identify the factors contributing to students dropping out of university in their final year of study, with some modules still outstanding. 360 final year students were identified as having less than 60% of their required credits left to complete their studies, but they had not re-registered and they were thus categorised as non-completing students or dropouts. An analysis of their biographical characteristics revealed that non-completing students were more likely studying for a diploma, male, ‘black’, and did not have English as a home language. Trends were also analysed across faculties and qualification types. In addition to the quantitative description of the biographical characteristics of the non-completing students, a further qualitative exploration was undertaken.Telephonic interviews were conducted with 65 of the non-completing students using a semi-structured interview schedule. The schedule consisted of four grand tour questions and various prompts to ascertain the reasons for students not completing their qualifications. The qualitative results revealed that financial, academic, health and personal problems were the main factors in Nelson Mandela University (NMU) final year undergraduate students’ decisions not to complete their studies. Other factors identified included taking up job opportunities and struggling to balance work and studies; along with factors related to the need for more flexible modes of delivery; and a more inclusive, caring, humanising institutional culture. If the 360 students with 60% or less of their required credits outstanding had graduated at NMU, the institution would have received approximately R8.6 million in subsidy income. In addition to the R8.6 million loss in subsidy income, there would also have been a considerable loss in fee income. Of these 360 non-completing students, 27 students had just one module outstanding. Had these 27 students with just one module outstanding been able to complete their outstanding module and graduate, the institution could have earned an approximate subsidy income of R767 667. The cost of the outstanding modules of these 27 students amounted to R111 070. This shows that the university could have reaped a substantial return on investment if these students could have been assisted to graduate. Based on these findings, a number of recommendations and suggestions were made to support students with the aim to assist the university to reduce the number of non-completing students and enable as many students as possible to complete their studies and graduate. These included having procedures in place for students to be able to take up their concerns with academics and faculty administration; implementing a system to track student progress and to institute interventions as soon as possible; greater flexibility in the delivery modes of modules, with increased online and distance learning possibilities for students who had only a few modules to complete; and creating an institutional culture where students develop a sense of belonging and feel included, which enhances the chances that they will persist until they complete their studies. Limitations of the study were noted and a number of recommendations for further studies were made.
- Full Text:
- Date Issued: 2018
- Authors: Webb, Theresa
- Date: 2018
- Subjects: Dropouts -- South Africa , College dropouts -- South Africa Academic achievement -- South Africa Education, Higher -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/35874 , vital:33855
- Description: South Africa has seen remarkable growth in student numbers at universities since reforms were introduced with the advent of democracy in 1994. Enrolments have almost doubled in the past twenty years, yet South African Higher Education (HE) is characterised by high levels of failure and dropout, and an estimated 50 to 55% of each intake will never graduate. This is not only an indictment on HE institutions (HEIs), but also results in rising debt to the students and to society. In South Africa, student debt has increased at an alarming rate since 2012, whilst state funding has decreased. Students have advocated for education to be free. President Zuma announced in December 2017 that education for the poor would be free. It is not clear yet where the funding will come from, but it would not be from universities’ as their budgets are already thinly spread. The main aim of this study was to identify the factors contributing to students dropping out of university in their final year of study, with some modules still outstanding. 360 final year students were identified as having less than 60% of their required credits left to complete their studies, but they had not re-registered and they were thus categorised as non-completing students or dropouts. An analysis of their biographical characteristics revealed that non-completing students were more likely studying for a diploma, male, ‘black’, and did not have English as a home language. Trends were also analysed across faculties and qualification types. In addition to the quantitative description of the biographical characteristics of the non-completing students, a further qualitative exploration was undertaken.Telephonic interviews were conducted with 65 of the non-completing students using a semi-structured interview schedule. The schedule consisted of four grand tour questions and various prompts to ascertain the reasons for students not completing their qualifications. The qualitative results revealed that financial, academic, health and personal problems were the main factors in Nelson Mandela University (NMU) final year undergraduate students’ decisions not to complete their studies. Other factors identified included taking up job opportunities and struggling to balance work and studies; along with factors related to the need for more flexible modes of delivery; and a more inclusive, caring, humanising institutional culture. If the 360 students with 60% or less of their required credits outstanding had graduated at NMU, the institution would have received approximately R8.6 million in subsidy income. In addition to the R8.6 million loss in subsidy income, there would also have been a considerable loss in fee income. Of these 360 non-completing students, 27 students had just one module outstanding. Had these 27 students with just one module outstanding been able to complete their outstanding module and graduate, the institution could have earned an approximate subsidy income of R767 667. The cost of the outstanding modules of these 27 students amounted to R111 070. This shows that the university could have reaped a substantial return on investment if these students could have been assisted to graduate. Based on these findings, a number of recommendations and suggestions were made to support students with the aim to assist the university to reduce the number of non-completing students and enable as many students as possible to complete their studies and graduate. These included having procedures in place for students to be able to take up their concerns with academics and faculty administration; implementing a system to track student progress and to institute interventions as soon as possible; greater flexibility in the delivery modes of modules, with increased online and distance learning possibilities for students who had only a few modules to complete; and creating an institutional culture where students develop a sense of belonging and feel included, which enhances the chances that they will persist until they complete their studies. Limitations of the study were noted and a number of recommendations for further studies were made.
- Full Text:
- Date Issued: 2018
Factors that influence business success in the Schauderville, Korsten and Gelvandale township areas of the Nelson Mandela Bay
- Authors: Fisher, Theo Andre
- Date: 2018
- Subjects: Success in business -- South Africa -- Nelson Mandela Bay Municipality , Small business -- South Africa -- Nelson Mandela Bay Municipality -- Management Economic development -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21938 , vital:29803
- Description: Presently, all South African businesses, including South African township small businesses, are required to be agile, innovative and highly adaptive in order to survive in a tough retail-trading environment. The reasons for having to adapt their strategies are due to the poor economic conditions and political uncertainty that South Africans are currently experiencing. Businesses owners are facing various challenges and have to mitigate and even eliminate numerous negative influences that potentially impede the growth and the sustainability of their businesses. The purpose for undertaking this research study was to establish a deeper understanding of township small businesses that operate in the township setting in South Africa. Many residents of the Schauderville, Korsten and Gelvandale townships areas in the Nelson Mandela Bay are unemployed. Some unemployed residents and those who were retrenched due to the tough South African economic environment started their own businesses, with the expectation of earning a sustainable income. However, the majority of these businesses were not able to establish themselves successfully. The question addressed in this study was therefore: what factors influence the success of small businesses in the Schauderville, Korsten and Gelvandale townships situated of the Nelson Mandela Bay? Thereafter, the researcher recommended strategies that the township small business owners should implement to improve their chances of operating more successful businesses. The selected factors that could negatively impact township small business success are mentioned below. The influencing factors that were discussed are: Competition; The formal and informal education levels of business owners and the township communities; The unemployment rate of township dwellers; Crime; and the disposable income levels of township communities. The research findings indicate that the majority of the township small businesses are influenced by the mentioned factors, especially crime. This conclusion was made after a sample of 50 respondents had completed structured interview questionnaires and after the results of the questionnaires had been analysed. This research study targeted township small business owners who operate in the Schauderville, Korsten and Gelvandale townships of the Nelson Mandela Bay. The researcher’s intention was to assist the township small business owners with strategies to mitigate the influences that competition (from locally owned township small businesses, foreign shopkeepers and township shopping malls), formal and informal education levels, unemployment, crime and disposable income levels of township communities have on their small businesses. In conclusion, the results of the research study show that the small business owners, together with government, should implement the recommendations that were made by the researcher in order to improve the success rate of their township small businesses. More vibrant and successful township small businesses will ultimately lead to better job opportunities and eventually to a flourishing South African economy.
- Full Text:
- Date Issued: 2018
- Authors: Fisher, Theo Andre
- Date: 2018
- Subjects: Success in business -- South Africa -- Nelson Mandela Bay Municipality , Small business -- South Africa -- Nelson Mandela Bay Municipality -- Management Economic development -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21938 , vital:29803
- Description: Presently, all South African businesses, including South African township small businesses, are required to be agile, innovative and highly adaptive in order to survive in a tough retail-trading environment. The reasons for having to adapt their strategies are due to the poor economic conditions and political uncertainty that South Africans are currently experiencing. Businesses owners are facing various challenges and have to mitigate and even eliminate numerous negative influences that potentially impede the growth and the sustainability of their businesses. The purpose for undertaking this research study was to establish a deeper understanding of township small businesses that operate in the township setting in South Africa. Many residents of the Schauderville, Korsten and Gelvandale townships areas in the Nelson Mandela Bay are unemployed. Some unemployed residents and those who were retrenched due to the tough South African economic environment started their own businesses, with the expectation of earning a sustainable income. However, the majority of these businesses were not able to establish themselves successfully. The question addressed in this study was therefore: what factors influence the success of small businesses in the Schauderville, Korsten and Gelvandale townships situated of the Nelson Mandela Bay? Thereafter, the researcher recommended strategies that the township small business owners should implement to improve their chances of operating more successful businesses. The selected factors that could negatively impact township small business success are mentioned below. The influencing factors that were discussed are: Competition; The formal and informal education levels of business owners and the township communities; The unemployment rate of township dwellers; Crime; and the disposable income levels of township communities. The research findings indicate that the majority of the township small businesses are influenced by the mentioned factors, especially crime. This conclusion was made after a sample of 50 respondents had completed structured interview questionnaires and after the results of the questionnaires had been analysed. This research study targeted township small business owners who operate in the Schauderville, Korsten and Gelvandale townships of the Nelson Mandela Bay. The researcher’s intention was to assist the township small business owners with strategies to mitigate the influences that competition (from locally owned township small businesses, foreign shopkeepers and township shopping malls), formal and informal education levels, unemployment, crime and disposable income levels of township communities have on their small businesses. In conclusion, the results of the research study show that the small business owners, together with government, should implement the recommendations that were made by the researcher in order to improve the success rate of their township small businesses. More vibrant and successful township small businesses will ultimately lead to better job opportunities and eventually to a flourishing South African economy.
- Full Text:
- Date Issued: 2018