Building effective union service delivery
- NALEDI
- Authors: NALEDI
- Date: 2003
- Subjects: NALEDI
- Language: English
- Type: text
- Identifier: http://hdl.handle.net/10962/174042 , vital:42434
- Description: Organising new and maintaining existing members is central to the strength of trade unions. In a context where union densities are in decline across the world, the focus on organising, and especially on maintaining members, has increased. To maintain membership, unions are increasingly focusing their attention on the provision of services to members. The September Commission report and the Congress of South African Trade Unions (COSATU) National Congress in 2000 resolved that there must be organisational renewal within COSATU affiliates. Organisational renewal includes providing members with a high level of service. Resolutions envisaged each COSATU affiliate establishing capacity to monitor service delivery to members on a regular basis and deal with problems and complaints as soon as they arise. Improved service starts by listening to members and understanding what they want, why they joined the union and how the union addresses their needs, both at the workplace and, more broadly, in society as a whole. This survey was undertaken to assist four affiliates in evaluating their members’ perception of the service that they receive from their union.
- Full Text:
- Date Issued: 2003
- Authors: NALEDI
- Date: 2003
- Subjects: NALEDI
- Language: English
- Type: text
- Identifier: http://hdl.handle.net/10962/174042 , vital:42434
- Description: Organising new and maintaining existing members is central to the strength of trade unions. In a context where union densities are in decline across the world, the focus on organising, and especially on maintaining members, has increased. To maintain membership, unions are increasingly focusing their attention on the provision of services to members. The September Commission report and the Congress of South African Trade Unions (COSATU) National Congress in 2000 resolved that there must be organisational renewal within COSATU affiliates. Organisational renewal includes providing members with a high level of service. Resolutions envisaged each COSATU affiliate establishing capacity to monitor service delivery to members on a regular basis and deal with problems and complaints as soon as they arise. Improved service starts by listening to members and understanding what they want, why they joined the union and how the union addresses their needs, both at the workplace and, more broadly, in society as a whole. This survey was undertaken to assist four affiliates in evaluating their members’ perception of the service that they receive from their union.
- Full Text:
- Date Issued: 2003
NALEDI research report - Missing the target
- NALEDI
- Authors: NALEDI
- Date: 1995
- Subjects: NALEDI
- Language: English
- Type: text
- Identifier: http://hdl.handle.net/10962/174032 , vital:42433
- Description: The Reconstruction and Development Programme (RDP) was developed by the African National Congress (ANC) prior to entering government. The RDP was developed as an integrated and coherent socio-economic policy framework aimed at transforming South African society. Within this framework the ANC, as the majority party in the Government of National Unity (GNU), undertook to develop detailed policy positions and a legislative programme.
- Full Text:
- Date Issued: 1995
- Authors: NALEDI
- Date: 1995
- Subjects: NALEDI
- Language: English
- Type: text
- Identifier: http://hdl.handle.net/10962/174032 , vital:42433
- Description: The Reconstruction and Development Programme (RDP) was developed by the African National Congress (ANC) prior to entering government. The RDP was developed as an integrated and coherent socio-economic policy framework aimed at transforming South African society. Within this framework the ANC, as the majority party in the Government of National Unity (GNU), undertook to develop detailed policy positions and a legislative programme.
- Full Text:
- Date Issued: 1995
A framework for job creation
- NALEDI
- Authors: NALEDI
- Subjects: NALEDI
- Language: English
- Type: text
- Identifier: http://hdl.handle.net/10962/176037 , vital:42654
- Description: Trends and figures speak for themselves, unemployment in South Africa is clearly at crisis levels! At the heart of an effective employment creation strategy must be a conceptual framework - • before we can talk about the nuts and bolts of job creation, we need to have our basic strategies, goals and vision in place
- Full Text:
- Authors: NALEDI
- Subjects: NALEDI
- Language: English
- Type: text
- Identifier: http://hdl.handle.net/10962/176037 , vital:42654
- Description: Trends and figures speak for themselves, unemployment in South Africa is clearly at crisis levels! At the heart of an effective employment creation strategy must be a conceptual framework - • before we can talk about the nuts and bolts of job creation, we need to have our basic strategies, goals and vision in place
- Full Text:
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