The dark side of emotional labour of South African Police Service officers, working in KwaZulu-Natal
- Authors: Thwala, Fezeka Asande
- Date: 2021-10-29
- Subjects: Police South Africa , Police Attitudes , Police Job stress South Africa KwaZulu-Natal , Police psychology South Africa KwaZulu-Natal , Police Social conditions , Anger , Aggressiveness , Intimidation , Employee morale South Africa KwaZulu-Natal , Work environment South Africa KwaZulu-Natal , Corporate culture South Africa KwaZulu-Natal
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10962/190950 , vital:45044
- Description: This research paper explores the concept of emotional labour through the lens of the dark side of emotional labour, which includes emotions such as anger, aggression, intimidation, and neutrality. The concept of the dark side of emotional labour seeks to investigate the experiences and effects the performance of these emotions has on police officers as required by the SAPS organisation. These experiences are explored using three central themes: emotional neutrality, emotional toxicity, and emotionally dirty work. This paper places emphasis on emotional labour not only restricted to the performance of positive emotions such as smiling and presentable appearance such as Arlie Hochschild (1983) account of air hostesses but also extending to the expectation or requirement for the performance of dark emotions, which is quite evident in the case of police officers. This study was conducted in KwaZulu Natal, with Police Officers that have acquired the necessary training to be police officers and have worked a minimum of 2 years. The research methodology used was qualitative, and data were obtained from semi-structured interviews. These were then analysed and presented in line with the research objectives. The research found evidence of how individuals' different positions influence how frequently they perform and express negative emotions. It found that the gender difference also contributes to the diverse experiences of dark emotions. Furthermore, it found that the continuous experience of negative emotions has, to an extent, affected the police officers in their lives outside of the organisation. This study concluded by discussing the implications and recommendations for further research. , Thesis (MSocSci) -- Faculty of Humanities, Sociology, 2021
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- Date Issued: 2021-10-29
A systematic review of intervention effectiveness for problem anger in an adult outpatient population
- Authors: von Ruben, Adriana
- Date: 2018
- Subjects: Anger , Anger -- Treatment , Rational emotive behavior therapy , Personality assessment , Social psychology
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/36059 , vital:33886
- Description: Increasing levels of anger are becoming one of the major social problems of modern society, yet anger is one of the least understood emotions. Given the long-term consequences and the seriousness of the negative outcomes associated with anger, there is a pressing need for effective anger management interventions targeted at different populations experiencing various types of problem anger.The purpose of this dissertation was to conduct a systematic review of current qualitative and quantitative research regarding the status of anger reducing interventions within outpatient populations. The aim was to explore the efficacy of various psychological approaches utilised to reduce problem anger. Eligibility criteria included studies with samples that had problem anger defined psychometrically. The search of available literature revealed 16 relevant reports containing 15 studies. All located studies utilised intervention modalities derived from cognitive and behavioural approaches. Results indicated large to moderate improvements in problem anger for the participants receiving the treatment. Cognitive and behavioural anger interventions were found to produce reductions in trait anger, general anger, the negative expression and suppression of anger, anger related physiological arousal, and increased the positive, controlled anger experience. More large-scale studies are needed implementing other psychological approaches to test their effectiveness in reducing maladaptive anger. The dearth of anger research conducted within outpatient populations is discussed in the context of the emerged themes.
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- Date Issued: 2018