An exploration of organisational communication within Algoa Bus Company, Port Elizabeth
- Authors: Ndwalaza, Tsepo
- Date: 2011
- Subjects: Communication in organizations -- South Africa -- Port Elizabeth , Transportation -- South Africa -- Port Elizabeth , Interpersonal relations , Customer services -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8487 , http://hdl.handle.net/10948/d1012358 , Communication in organizations -- South Africa -- Port Elizabeth , Transportation -- South Africa -- Port Elizabeth , Interpersonal relations , Customer services -- South Africa -- Port Elizabeth
- Description: The study explored organizational communication at Algoa Bus Company (ABC) in Port Elizabeth. The exploration exercise was based on flows of communication at ABC. This research project captured the four flows of communication as they colour relations within the company. The four flows of communication are, namely: upward communication which refers to messages that flow from subordinates to superiors, downward communication flow which refers to communication directed to the lower levels of hierarchy by higher levels, horizontal communication flow which refers to communication amongst people who are at the same level of authority and diagonal communication flow refers to communication across the organisational levels. The study also explored the structure of such communication processes and from a normative point of view, it does expose weaknesses though.
- Full Text:
- Date Issued: 2011
- Authors: Ndwalaza, Tsepo
- Date: 2011
- Subjects: Communication in organizations -- South Africa -- Port Elizabeth , Transportation -- South Africa -- Port Elizabeth , Interpersonal relations , Customer services -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8487 , http://hdl.handle.net/10948/d1012358 , Communication in organizations -- South Africa -- Port Elizabeth , Transportation -- South Africa -- Port Elizabeth , Interpersonal relations , Customer services -- South Africa -- Port Elizabeth
- Description: The study explored organizational communication at Algoa Bus Company (ABC) in Port Elizabeth. The exploration exercise was based on flows of communication at ABC. This research project captured the four flows of communication as they colour relations within the company. The four flows of communication are, namely: upward communication which refers to messages that flow from subordinates to superiors, downward communication flow which refers to communication directed to the lower levels of hierarchy by higher levels, horizontal communication flow which refers to communication amongst people who are at the same level of authority and diagonal communication flow refers to communication across the organisational levels. The study also explored the structure of such communication processes and from a normative point of view, it does expose weaknesses though.
- Full Text:
- Date Issued: 2011
A critical analysis of organizational communication in South African Port Operations, Port Elizabeth Division
- Authors: Mbunge, Sindiswa Marcia
- Date: 2007
- Subjects: National Ports Authority of South Africa , Communication in organizations -- South Africa -- Port Elizabeth , Business communication -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8412 , http://hdl.handle.net/10948/562 , National Ports Authority of South Africa , Communication in organizations -- South Africa -- Port Elizabeth , Business communication -- South Africa -- Port Elizabeth
- Description: The study is set out to analyze organizational communication at South African Port Operations (SAPO), Port Elizabeth. The analysis was based on the four formal flows of communication in an organization, which are upward communication, downward communication, horizontal communication and diagonal communication. The study was also meant to provide suggestions on how to improve communication at SAPO, Port Elizabeth especially with regard to the above mentioned flows. The literature review looked at the four different flows of communication which occurs in the organization. From the review, one can conclude that in order for an organization to function properly communication is needed to co-ordinate all the activities towards an organization’s goals. The empirical research was carried out using mainly qualitative methods of data collection. Focus group interviews were used as a method of gathering information. The sample was drawn from employees who are working for SAPO, the sample was drawn from various levels of authority within the company. The findings have revealed that there are various flows of communication at SAPO, but there needs to be improvement particularly with upward, horizontal and diagonal communication. The research also revealed that downward communication has more formal channels.
- Full Text:
- Date Issued: 2007
- Authors: Mbunge, Sindiswa Marcia
- Date: 2007
- Subjects: National Ports Authority of South Africa , Communication in organizations -- South Africa -- Port Elizabeth , Business communication -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8412 , http://hdl.handle.net/10948/562 , National Ports Authority of South Africa , Communication in organizations -- South Africa -- Port Elizabeth , Business communication -- South Africa -- Port Elizabeth
- Description: The study is set out to analyze organizational communication at South African Port Operations (SAPO), Port Elizabeth. The analysis was based on the four formal flows of communication in an organization, which are upward communication, downward communication, horizontal communication and diagonal communication. The study was also meant to provide suggestions on how to improve communication at SAPO, Port Elizabeth especially with regard to the above mentioned flows. The literature review looked at the four different flows of communication which occurs in the organization. From the review, one can conclude that in order for an organization to function properly communication is needed to co-ordinate all the activities towards an organization’s goals. The empirical research was carried out using mainly qualitative methods of data collection. Focus group interviews were used as a method of gathering information. The sample was drawn from employees who are working for SAPO, the sample was drawn from various levels of authority within the company. The findings have revealed that there are various flows of communication at SAPO, but there needs to be improvement particularly with upward, horizontal and diagonal communication. The research also revealed that downward communication has more formal channels.
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- Date Issued: 2007
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