A model to measure the digital competence of South African citizens
- Authors: Du Preez, Creswell Martin
- Date: 2024-04
- Subjects: Communication of technical information , Digital divide , Information technology -- Social aspects , Information society
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/64522 , vital:73746
- Description: The rapid proliferation of disruptive technologies is a paradigm shift fundamentally changing how humanity lives, works, communicates, and relates to each other. Many governments are implementing digital transformation strategies to improve service delivery, citizen participation, and information-sharing mechanisms. South Africa has identified digital skills as a key challenge to becoming a professional and globally competitive knowledge society. However, the 2016 Global IT Report of the World Economic Forum highlights the skills problem in South Africa, ranking it 95th out of 139 countries on the skills pillar. This is due to poor quality of education, particularly in math and science. Furthermore, the COVID-19 pandemic significantly underscored the importance of digital competence in South Africa, highlighting both challenges and opportunities. As the pandemic forced a shift to remote work, education, and digital service delivery, the disparities in digital access and skills became more apparent, especially in under-resourced communities. This situation revealed the urgent need to enhance digital competence across the population to bridge the digital divide. On the other hand, the pandemic also acted as a catalyst for digital transformation in the country. There was an accelerated adoption of digital technologies in various sectors, from education using online platforms to businesses embracing e-commerce. This rapid shift showcased the potential of digital technology to foster resilience against such disruptions. It highlighted citizens’ critical need for comprehensive digital competence to navigate this new digital landscape effectively. A gap exists between current online digital skills training programmes and the ability of citizens to participate in the same. While mega-vendors like Microsoft, Google, and Oracle offer virtual training on specific technologies, it is argued that users need digital competence training before participating in these opportunities. In other words, be able to access online training platforms, create a user account, use secure passwords, and navigate online training systems. This critical component is not holistically addressed across the education system in South Africa. Furthermore, digital competence is a new concept in the South African context and has not been holistically assessed until now. This study sets out to develop a digital competence assessment model to measure the digital competence of South African citizens. Research was conducted to understand digital competence, its characteristics and assessment models and frameworks. A suitable framework was then selected and adapted for the South African context. The adapted framework was used to develop a South African Digital Competence Assessment Model. The model consists of a Digital Competence Assessment Grid, which forms the core of the Digital Competence Assessment Model, as well as an example of how the model can be used to develop an assessment questionnaire. The South African Digital Competence Assessment Grid and the Digital Competence Assessment Example were reviewed by experts as part of an expert review process. The recommendations from the experts were used to refine the Digital Competence Assessment Grid. As the concept of digital competence is new to South Africa, implementation strategies and considerations were discussed for the model. As a starting point, implementation resources were developed on how to use the model in the form of a Digital Competence Assessment Model Guide. The study thus makes an important contribution to advancing digital competence assessment in South Africa, which will inform the nature of the development programs needed and from which the competence profiles for various jobs and job families can be generated. , Thesis (DPhil) -- Faculty of Engineering, the Built Environment, and Technology, School of Information Technology, 2024
- Full Text:
- Date Issued: 2024-04
- Authors: Du Preez, Creswell Martin
- Date: 2024-04
- Subjects: Communication of technical information , Digital divide , Information technology -- Social aspects , Information society
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/64522 , vital:73746
- Description: The rapid proliferation of disruptive technologies is a paradigm shift fundamentally changing how humanity lives, works, communicates, and relates to each other. Many governments are implementing digital transformation strategies to improve service delivery, citizen participation, and information-sharing mechanisms. South Africa has identified digital skills as a key challenge to becoming a professional and globally competitive knowledge society. However, the 2016 Global IT Report of the World Economic Forum highlights the skills problem in South Africa, ranking it 95th out of 139 countries on the skills pillar. This is due to poor quality of education, particularly in math and science. Furthermore, the COVID-19 pandemic significantly underscored the importance of digital competence in South Africa, highlighting both challenges and opportunities. As the pandemic forced a shift to remote work, education, and digital service delivery, the disparities in digital access and skills became more apparent, especially in under-resourced communities. This situation revealed the urgent need to enhance digital competence across the population to bridge the digital divide. On the other hand, the pandemic also acted as a catalyst for digital transformation in the country. There was an accelerated adoption of digital technologies in various sectors, from education using online platforms to businesses embracing e-commerce. This rapid shift showcased the potential of digital technology to foster resilience against such disruptions. It highlighted citizens’ critical need for comprehensive digital competence to navigate this new digital landscape effectively. A gap exists between current online digital skills training programmes and the ability of citizens to participate in the same. While mega-vendors like Microsoft, Google, and Oracle offer virtual training on specific technologies, it is argued that users need digital competence training before participating in these opportunities. In other words, be able to access online training platforms, create a user account, use secure passwords, and navigate online training systems. This critical component is not holistically addressed across the education system in South Africa. Furthermore, digital competence is a new concept in the South African context and has not been holistically assessed until now. This study sets out to develop a digital competence assessment model to measure the digital competence of South African citizens. Research was conducted to understand digital competence, its characteristics and assessment models and frameworks. A suitable framework was then selected and adapted for the South African context. The adapted framework was used to develop a South African Digital Competence Assessment Model. The model consists of a Digital Competence Assessment Grid, which forms the core of the Digital Competence Assessment Model, as well as an example of how the model can be used to develop an assessment questionnaire. The South African Digital Competence Assessment Grid and the Digital Competence Assessment Example were reviewed by experts as part of an expert review process. The recommendations from the experts were used to refine the Digital Competence Assessment Grid. As the concept of digital competence is new to South Africa, implementation strategies and considerations were discussed for the model. As a starting point, implementation resources were developed on how to use the model in the form of a Digital Competence Assessment Model Guide. The study thus makes an important contribution to advancing digital competence assessment in South Africa, which will inform the nature of the development programs needed and from which the competence profiles for various jobs and job families can be generated. , Thesis (DPhil) -- Faculty of Engineering, the Built Environment, and Technology, School of Information Technology, 2024
- Full Text:
- Date Issued: 2024-04
Factors that impact the use of digital learning in higher education
- Authors: Mtshabe Mxolisi
- Date: 2022-12
- Subjects: Education, Higher , Blended learning , Communication of technical information
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/59576 , vital:62174
- Description: Higher Education Institutions (HEIs) have significantly changed the way they execute their pedagogical processes. This is so, mainly because of the innovations and developments in the ICT sector. HEIs have always succeeded in the implementation of ICT tools for the facilitation of the process of teaching and learning; however, they have faced many challenges related to the utilisation of these tools. Digital learning is among the ICT tools considered by the majority of HEIs to be relevant at this age of digitisation. ICT has introduced a variety of tools, not only for teaching and learning environments, but also for socialisation. These tools include social media tools that are used to achieve different activities in response to the demands of society. In making a comparison between social media and pedagogical tools, there is a huge gap in the level of usage of the two. Social media is much more being used than digital learning and this brings major concerns because users seem to be more interested in social media tools to perform academic activities, than in digital learning. This study has explored the factors that could play a role in digital learning and social media usage in HEIs. The study employed quantitative research methods and a survey was developed and distributed to former university students. The purpose of the study was to formulate a checklist that will inform the factors that impact the use of digital learning in HEIs. At the conclusion of the study, the checklist was formulated and recommendations were made. , Thesis (MA) -- Faculty of Engineering, the Built Environment, and Technology, 2022
- Full Text:
- Date Issued: 2022-12
- Authors: Mtshabe Mxolisi
- Date: 2022-12
- Subjects: Education, Higher , Blended learning , Communication of technical information
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/59576 , vital:62174
- Description: Higher Education Institutions (HEIs) have significantly changed the way they execute their pedagogical processes. This is so, mainly because of the innovations and developments in the ICT sector. HEIs have always succeeded in the implementation of ICT tools for the facilitation of the process of teaching and learning; however, they have faced many challenges related to the utilisation of these tools. Digital learning is among the ICT tools considered by the majority of HEIs to be relevant at this age of digitisation. ICT has introduced a variety of tools, not only for teaching and learning environments, but also for socialisation. These tools include social media tools that are used to achieve different activities in response to the demands of society. In making a comparison between social media and pedagogical tools, there is a huge gap in the level of usage of the two. Social media is much more being used than digital learning and this brings major concerns because users seem to be more interested in social media tools to perform academic activities, than in digital learning. This study has explored the factors that could play a role in digital learning and social media usage in HEIs. The study employed quantitative research methods and a survey was developed and distributed to former university students. The purpose of the study was to formulate a checklist that will inform the factors that impact the use of digital learning in HEIs. At the conclusion of the study, the checklist was formulated and recommendations were made. , Thesis (MA) -- Faculty of Engineering, the Built Environment, and Technology, 2022
- Full Text:
- Date Issued: 2022-12
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