The management of conflict between employees: a case study of an information technology company in Johannesburg
- Authors: Monakali, Robin
- Date: 2019
- Subjects: Conflict management -- South Africa -- Johannesburg , Conflict management -- Case studies Interpersonal relations Personnel management -- Psychological aspects Management
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/41997 , vital:36616
- Description: The global working environment has transformed significantly over the last two decades, with rapid advancements in technology and information as well as the levels of diversity in the workplace. This process of adaptation, the failure to adapt or weaknesses in adaptation can be an underlying cause of conflict within organizations. For an organization to be successful, there must be effective conflict management techniques in place in order to resolve or keep the conflict at a minimum. The aim of this exploratory case study was to therefore explore the management of conflict between employees in an Information Technology company in Johannesburg. The human needs theory, which states that the deprivation of human needs is a major source of conflict, was used as the theoretical framework guiding this study. A mixed methods approach, also known as methodological triangulation, was used, which involved combining qualitative and quantitative research methods in order to achieve triangulation of data. The qualitative research method that was used comprised individual semi-structured interviews with two Human Resources managers and the quantitative research method involved the completion of self-administered questionnaires by 94 employees of the IT company. The researcher used a purposive sampling design for the interviews and simple random sampling for the questionnaires. Ethics permission for this research was received from Nelson Mandela University’s Research Ethics Committee and the study was conducted in accordance with the university’s Policy on Research Ethics. The findings of this study have revealed that the type of conflict mainly experienced in this organization was employee conflict, due to interpersonal clashes relating to personality differences. The employees were unanimous that conflict can have both a positive and negative effect. The interviews confirmed that the IT company makes use of negotiation and mediation to resolve workplace conflict, with the literature review providing evidence that negotiation and mediation are useful means of managing conflict between employees. However, the results from the completed questionnaires revealed that employees attempt to manage conflict by avoiding the conflict, which could be due to employees having limited awareness of the organization’s procedures to address conflict. This study can therefore potentially be beneficial to organizations and assist the latter in developing conflict management skills and practices, which can enhance organizational performance, productivity and employee retention.
- Full Text:
- Date Issued: 2019
- Authors: Monakali, Robin
- Date: 2019
- Subjects: Conflict management -- South Africa -- Johannesburg , Conflict management -- Case studies Interpersonal relations Personnel management -- Psychological aspects Management
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/41997 , vital:36616
- Description: The global working environment has transformed significantly over the last two decades, with rapid advancements in technology and information as well as the levels of diversity in the workplace. This process of adaptation, the failure to adapt or weaknesses in adaptation can be an underlying cause of conflict within organizations. For an organization to be successful, there must be effective conflict management techniques in place in order to resolve or keep the conflict at a minimum. The aim of this exploratory case study was to therefore explore the management of conflict between employees in an Information Technology company in Johannesburg. The human needs theory, which states that the deprivation of human needs is a major source of conflict, was used as the theoretical framework guiding this study. A mixed methods approach, also known as methodological triangulation, was used, which involved combining qualitative and quantitative research methods in order to achieve triangulation of data. The qualitative research method that was used comprised individual semi-structured interviews with two Human Resources managers and the quantitative research method involved the completion of self-administered questionnaires by 94 employees of the IT company. The researcher used a purposive sampling design for the interviews and simple random sampling for the questionnaires. Ethics permission for this research was received from Nelson Mandela University’s Research Ethics Committee and the study was conducted in accordance with the university’s Policy on Research Ethics. The findings of this study have revealed that the type of conflict mainly experienced in this organization was employee conflict, due to interpersonal clashes relating to personality differences. The employees were unanimous that conflict can have both a positive and negative effect. The interviews confirmed that the IT company makes use of negotiation and mediation to resolve workplace conflict, with the literature review providing evidence that negotiation and mediation are useful means of managing conflict between employees. However, the results from the completed questionnaires revealed that employees attempt to manage conflict by avoiding the conflict, which could be due to employees having limited awareness of the organization’s procedures to address conflict. This study can therefore potentially be beneficial to organizations and assist the latter in developing conflict management skills and practices, which can enhance organizational performance, productivity and employee retention.
- Full Text:
- Date Issued: 2019
Intergroup conflict in selected schools in Diepkloof, Johannesburg north district
- Authors: Mkhomi, Moses Sipho
- Date: 2013
- Subjects: Conflict management -- South Africa -- Johannesburg , Intergroup relations -- South Africa -- Johannesburg
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: vital:16150 , http://hdl.handle.net/10948/d1019995
- Description: Intergroup conflicts are rife in public schools and often the bone of contention is promotional posts. These conflicts can affect the quality of teaching and learning if the focus of the teachers moves from the primary purpose of teaching to contesting senior posts. In addition, such contestation often splits the teaching staff into groups or factions. One such split is between the group made up of teachers belonging to the politically-aligned union and the group of teachers from non-politically aligned teacher unions or those not unionised at all. The School Governing Body parent-wing is often caught in conflict between these two groups as it has the legislative power to recommend appointment to the District Director. It is within this context that this study explores the perceptions of stakeholders in selected schools in Diepkloof with regard to intergroup conflict and investigates whether cadre deployment plays a role in this conflict. The findings of this study reveal stakeholders' perceptions that politically-aligned unions tend to exert influence to have their members promoted and, in the process, often overlook better qualified educators.
- Full Text:
- Date Issued: 2013
- Authors: Mkhomi, Moses Sipho
- Date: 2013
- Subjects: Conflict management -- South Africa -- Johannesburg , Intergroup relations -- South Africa -- Johannesburg
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: vital:16150 , http://hdl.handle.net/10948/d1019995
- Description: Intergroup conflicts are rife in public schools and often the bone of contention is promotional posts. These conflicts can affect the quality of teaching and learning if the focus of the teachers moves from the primary purpose of teaching to contesting senior posts. In addition, such contestation often splits the teaching staff into groups or factions. One such split is between the group made up of teachers belonging to the politically-aligned union and the group of teachers from non-politically aligned teacher unions or those not unionised at all. The School Governing Body parent-wing is often caught in conflict between these two groups as it has the legislative power to recommend appointment to the District Director. It is within this context that this study explores the perceptions of stakeholders in selected schools in Diepkloof with regard to intergroup conflict and investigates whether cadre deployment plays a role in this conflict. The findings of this study reveal stakeholders' perceptions that politically-aligned unions tend to exert influence to have their members promoted and, in the process, often overlook better qualified educators.
- Full Text:
- Date Issued: 2013
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