The effectiveness of implementing mediation resolutions in Volkswagen South Africa (VWSA) in Kariega 1994-2021
- Authors: Makasi, Lwando
- Date: 2024-04
- Subjects: Volkswagen (Firm) , Conflict management -- South Africa -- Port Elizabeth , Organizational behavior -- South Africa -- Port Elizabeth
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/63207 , vital:73233
- Description: This study aimed to generate an in-depth understanding of how the resolutions are being implemented post-mediation process and the labour union, which in this study is the National Union of Metalworkers of South Africa (NUMSA) and the mediator in the process of managing collective disputes between the employer and employee utilising mediation. The study was limited to the Volkswagen South Africa (VWSA) Kariega plant, therefore, the findings are contextually limited to the VWSA Kariega plant. The theoretical frameworks for this study were relative deprivation theory, frustration-aggression theory, Marxism, and dysfunctional and functional social conflict. These were utilised to explore and describe the phenomenon under investigation. This study employed a qualitative method to answer the research questions and address its problem statement. The data were collected through focus group discussions and elite interviews. The study used a purposive sampling technique, and the sample included 33 participants. The primary research question was: Were the agreements mediated at the VWSA Kariega plant effectively implemented between 1994 and 2021? The study’s findings imply that for the effective implementation of mediation resolutions, the following should be considered: implementing resolutions within the given timeframe, parties at mediation adapting and accommodating new technological changes and disasters at the National Bargaining Forum (NBF) level, prioritising the education and training of shop stewards and VWSA management representatives on NBF agreements, including the implementation thereof. Managing pertinent issues concerning NUMSA and the Automobile Manufacturers Employers Organisation (AMEO), interpreting NBF agreements, and ensuring that parties differentiate between the Labour Relations Act No. 66 of 1995 (LRA) and NBF processes. At the policy level, the findings imply that parties need to understand the LRA’s role and the process of resolving conflict utilising the formal processes stipulated in the LRA and why the LRA cannot override the NBF agreement as an informal process of managing conflict. , Thesis (MA) -- Faculty of Humanities, School of Governmental and Social Sciences, 2024
- Full Text:
- Date Issued: 2024-04
- Authors: Makasi, Lwando
- Date: 2024-04
- Subjects: Volkswagen (Firm) , Conflict management -- South Africa -- Port Elizabeth , Organizational behavior -- South Africa -- Port Elizabeth
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/63207 , vital:73233
- Description: This study aimed to generate an in-depth understanding of how the resolutions are being implemented post-mediation process and the labour union, which in this study is the National Union of Metalworkers of South Africa (NUMSA) and the mediator in the process of managing collective disputes between the employer and employee utilising mediation. The study was limited to the Volkswagen South Africa (VWSA) Kariega plant, therefore, the findings are contextually limited to the VWSA Kariega plant. The theoretical frameworks for this study were relative deprivation theory, frustration-aggression theory, Marxism, and dysfunctional and functional social conflict. These were utilised to explore and describe the phenomenon under investigation. This study employed a qualitative method to answer the research questions and address its problem statement. The data were collected through focus group discussions and elite interviews. The study used a purposive sampling technique, and the sample included 33 participants. The primary research question was: Were the agreements mediated at the VWSA Kariega plant effectively implemented between 1994 and 2021? The study’s findings imply that for the effective implementation of mediation resolutions, the following should be considered: implementing resolutions within the given timeframe, parties at mediation adapting and accommodating new technological changes and disasters at the National Bargaining Forum (NBF) level, prioritising the education and training of shop stewards and VWSA management representatives on NBF agreements, including the implementation thereof. Managing pertinent issues concerning NUMSA and the Automobile Manufacturers Employers Organisation (AMEO), interpreting NBF agreements, and ensuring that parties differentiate between the Labour Relations Act No. 66 of 1995 (LRA) and NBF processes. At the policy level, the findings imply that parties need to understand the LRA’s role and the process of resolving conflict utilising the formal processes stipulated in the LRA and why the LRA cannot override the NBF agreement as an informal process of managing conflict. , Thesis (MA) -- Faculty of Humanities, School of Governmental and Social Sciences, 2024
- Full Text:
- Date Issued: 2024-04
The relevance of conflict management in response to gangsterism: a case study of a community – based organisation in Gelvandale
- Authors: Hiles, Ronel Bernadette
- Date: 2018
- Subjects: Conflict management -- South Africa -- Port Elizabeth , Gangs -- South Africa -- Port Elizabeth Community organization -- South Africa -- Port Elizabeth Port Elizabeth (South Africa) -- Social conditions
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/22189 , vital:29869
- Description: This research study sought to provide a primary base from which key strategies can be developed to address the gangsterism, drug and violence challenges in Gelvandale, in an effort to bring about peace and stability in this community and the surrounding areas. It also examined at the relevance of conflict management in response to gangsterism and the daily struggles of NGOs and the community. Gangsterism and violence in the Northern Areas have evolved in the last decade to an extent where the police sometimes fear to go and investigate. This problem stems from decades of socio-economic difficulties and a struggle for a better life in the Coloured community. The Group Areas Act of the 1960s still affects people of colour and marginalises them greatly. It is important that Gelvandale and the surrounding areas be recognised as the heart of the gang problem in the EC and that it demands the urgent attention of policy makers, law enforcement and civil society. Many organisations like ES are doing their best to bring about peace in the Northern Areas but it is difficult without the full support and cooperation of the community and especially the police. It is recommended that NMU work together with NGOs and NPOs to give them guidance and training sessions on negotiations, mediations and facilitation. The Northern Areas has a protracted political and social history which deserves more attention, acknowledgement and direction from authorities, policy makers and researchers.
- Full Text:
- Date Issued: 2018
- Authors: Hiles, Ronel Bernadette
- Date: 2018
- Subjects: Conflict management -- South Africa -- Port Elizabeth , Gangs -- South Africa -- Port Elizabeth Community organization -- South Africa -- Port Elizabeth Port Elizabeth (South Africa) -- Social conditions
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/22189 , vital:29869
- Description: This research study sought to provide a primary base from which key strategies can be developed to address the gangsterism, drug and violence challenges in Gelvandale, in an effort to bring about peace and stability in this community and the surrounding areas. It also examined at the relevance of conflict management in response to gangsterism and the daily struggles of NGOs and the community. Gangsterism and violence in the Northern Areas have evolved in the last decade to an extent where the police sometimes fear to go and investigate. This problem stems from decades of socio-economic difficulties and a struggle for a better life in the Coloured community. The Group Areas Act of the 1960s still affects people of colour and marginalises them greatly. It is important that Gelvandale and the surrounding areas be recognised as the heart of the gang problem in the EC and that it demands the urgent attention of policy makers, law enforcement and civil society. Many organisations like ES are doing their best to bring about peace in the Northern Areas but it is difficult without the full support and cooperation of the community and especially the police. It is recommended that NMU work together with NGOs and NPOs to give them guidance and training sessions on negotiations, mediations and facilitation. The Northern Areas has a protracted political and social history which deserves more attention, acknowledgement and direction from authorities, policy makers and researchers.
- Full Text:
- Date Issued: 2018
The nature and extent of conflict in the hospitality industry in Port Elizabeth
- Authors: Kendrick, Hazel Sheila
- Date: 2017
- Subjects: Conflict management -- South Africa -- Port Elizabeth , Interpersonal conflict Teams in the workplace -- South Africa -- Port Elizabeth -- Management
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/17668 , vital:28427
- Description: This study aims to understand frontline managers and how they manage conflict in their working environment. The purpose of the study is to determine which intervening methods are used by frontline managers towards conflict that match up with conflict management strategies. A qualitative research method was used in the study; the data collection was by means of interviews with frontline managers in hotels in Port Elizabeth. The objective of the study was to understand the possible causes of conflict as well as finding alternative solutions by conducting interviews with frontline managers. The study reveals that frontline managers do experience conflict between employees and customers.
- Full Text:
- Date Issued: 2017
- Authors: Kendrick, Hazel Sheila
- Date: 2017
- Subjects: Conflict management -- South Africa -- Port Elizabeth , Interpersonal conflict Teams in the workplace -- South Africa -- Port Elizabeth -- Management
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/17668 , vital:28427
- Description: This study aims to understand frontline managers and how they manage conflict in their working environment. The purpose of the study is to determine which intervening methods are used by frontline managers towards conflict that match up with conflict management strategies. A qualitative research method was used in the study; the data collection was by means of interviews with frontline managers in hotels in Port Elizabeth. The objective of the study was to understand the possible causes of conflict as well as finding alternative solutions by conducting interviews with frontline managers. The study reveals that frontline managers do experience conflict between employees and customers.
- Full Text:
- Date Issued: 2017
An exploration of the potential for destructive conflict between locals and foreign nationals living in Summerstrand
- Authors: Arkilic, Baris
- Date: 2013
- Subjects: Conflict management -- South Africa -- Port Elizabeth , Emigration and immigration , Ethnic neighborhoods -- South Africa -- Port Elizabeth , Xenophobia -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: vital:8211 , http://hdl.handle.net/10948/d1008708 , Conflict management -- South Africa -- Port Elizabeth , Emigration and immigration , Ethnic neighborhoods -- South Africa -- Port Elizabeth , Xenophobia -- South Africa -- Port Elizabeth
- Description: This treatise explores the potential for destructive conflict between locals and foreign nationals in Summerstrand. In the context of this study, foreign nationals have been defined as people who are from other African countries. This specification was made because it is this particular group that has been victim to violent attacks in South Africa. Those attacks have taken place throughout the country, especially in 2008, in areas that are regarded as ‘townships’ in the South African context. This treatise could be regarded as an unusual product, as it does not explore the dynamics of a township; instead, the focus area is a ‘suburb’. The suburb in question is called ‘Summerstrand’ and it is located in Port Elizabeth. Before the research was conducted, it was assumed that due to the differing dynamics of a suburban area, where people would be wealthier and more educated, the potential of a violent conflict taking place between the two groups (locals and foreign nationals) would be lower. In this treatise, firstly, the topic will be explained more in detail together with an overview of the background to the topic. The background will be discussed in further detail as literature relevant to the field of study will be reviewed and presented in Chapters 2 and 3. The ensuing chapters will elaborate upon how the research has been conducted, after which the findings of the study will be presented to the reader. The last chapter of the treatise offers an analysis of the findings of the study, draws conclusions from the study and offers recommendations in light of the findings of the study.
- Full Text:
- Date Issued: 2013
- Authors: Arkilic, Baris
- Date: 2013
- Subjects: Conflict management -- South Africa -- Port Elizabeth , Emigration and immigration , Ethnic neighborhoods -- South Africa -- Port Elizabeth , Xenophobia -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: vital:8211 , http://hdl.handle.net/10948/d1008708 , Conflict management -- South Africa -- Port Elizabeth , Emigration and immigration , Ethnic neighborhoods -- South Africa -- Port Elizabeth , Xenophobia -- South Africa -- Port Elizabeth
- Description: This treatise explores the potential for destructive conflict between locals and foreign nationals in Summerstrand. In the context of this study, foreign nationals have been defined as people who are from other African countries. This specification was made because it is this particular group that has been victim to violent attacks in South Africa. Those attacks have taken place throughout the country, especially in 2008, in areas that are regarded as ‘townships’ in the South African context. This treatise could be regarded as an unusual product, as it does not explore the dynamics of a township; instead, the focus area is a ‘suburb’. The suburb in question is called ‘Summerstrand’ and it is located in Port Elizabeth. Before the research was conducted, it was assumed that due to the differing dynamics of a suburban area, where people would be wealthier and more educated, the potential of a violent conflict taking place between the two groups (locals and foreign nationals) would be lower. In this treatise, firstly, the topic will be explained more in detail together with an overview of the background to the topic. The background will be discussed in further detail as literature relevant to the field of study will be reviewed and presented in Chapters 2 and 3. The ensuing chapters will elaborate upon how the research has been conducted, after which the findings of the study will be presented to the reader. The last chapter of the treatise offers an analysis of the findings of the study, draws conclusions from the study and offers recommendations in light of the findings of the study.
- Full Text:
- Date Issued: 2013
Educators' perceptions of conflict at three Northern area schools in Port Elizabeth: a case study
- Authors: Cain, Gerard Garth
- Date: 2012
- Subjects: Conflict of interests -- South Africa -- Port Elizabeth , Career development -- South Africa -- Port Elizabeth , Educators -- South Africa -- Port Elizabeth , Conflict management -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: vital:9563 , http://hdl.handle.net/10948/d1013756
- Description: The researcher, who is also an educator, a School Management Team member and a union official, observed that conflict among educators at schools was a cause of concern. This situation prompted the researcher to explore how school leaders and educators perceived conflict among educators at school in order to determine the perceived possible causes of conflict, the perceived possible consequences of conflict, how conflict was currently dealt with and the perceptions regarding appropriate measures to address the handling of conflict. The research was underpinned by the interpretive paradigm and followed a case study approach that involved three primary schools residing in close proximity to one another in the Northern Areas of Port Elizabeth, South Africa. Data was collected from educators and school leaders ranging from Post Level One educators to principals and covering educators from the Foundation Phase, Intermediate Phase and Senior Phase. Data was gathered by making use of an open-ended questionnaire, semi-structured personal interviews and semi-structured focus group interviews. The findings revealed that the research participants mostly viewed conflict negatively and associated it (conflict) with disagreements, misunderstandings, verbal and non-verbal fighting, and diverse views or opinions. The possible causes as identified by the participants were categorised into data-based conflict, relationship conflict, structural conflict, interest-based conflict and needs-based conflict. Data-based conflict related to issues concerned with communication, a lack of transparency and consultation, and the spreading of gossip and untruths. Relationship conflict pertained to favouritism, not valuing the opinions of others, and a lack of respect or tolerance. Structural conflict, as highlighted by the participants, were linked to issues of management and leadership, workload allocations and time tabling, punctuality and time issues and the role and responsibilities of employees. Value-based conflict was ascribed to different beliefs and viewpoints of people and differences in valuing guidance from others. Interest-based conflict was closely connected to appointments and limited possibilities around promotion posts as well as to issues with resources. Needs-based conflict focused on individuals‟ self-esteem needs and people‟s need for power and (or) status. Conflict was also perceived as having both positive and negative consequences. Positive aspects related to improved relationships, better understanding, change and improved attitudes and the development of personal growth. Negative aspects of conflict were associated with the manifestation of defiant attitudes and intolerance, poor cooperation, the formation of groups and cliques, poor morale and work ethic, poor health and stress, absenteeism and negative effects on teaching and the learners. Regarding the handling of conflict, the findings highlighted the perception that conflict is mostly avoided and (or) inadequately handled and when it was dealt with, it was done unprofessionally and inappropriately. The findings also pertained to suggestions in dealing with conflict in an appropriate manner. Here, the following important practical ways or aspects of handling conflict were suggested, namely ensuring that aggrieved parties were provided with opportunities to raise their issues, listening with serious intent, applying confidentiality and professionalism, openness and transparency, provision of fair hearings and treatment, the utilisation of policies and procedures, the value of conflict management training and the inclusion of external intervention in resolving conflict. Various outcomes were suggested by the findings. These were linked to striving towards a win-win situation, respect and understanding for all, compromise and agreement and satisfying all parties with agreements reached. The promotion of third party intervention was emphasised, with participants highlighting the characteristics that these third parties had to reflect and the procedures which they had to follow when attempting to resolve conflicts. Recommendations are also provided. In terms of these recommendations drafted, this study concludes that the recommendations can be grouped related to professional development opportunities and policies and procedures. Finally, in exploring educators‟ perceptions of conflict in three Northern Areas primary schools in Port Elizabeth, the researcher gained valuable insights into conflict among educators at schools, which could benefit educators (teachers, SMT‟s and principals) and education in general.
- Full Text:
- Date Issued: 2012
- Authors: Cain, Gerard Garth
- Date: 2012
- Subjects: Conflict of interests -- South Africa -- Port Elizabeth , Career development -- South Africa -- Port Elizabeth , Educators -- South Africa -- Port Elizabeth , Conflict management -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: vital:9563 , http://hdl.handle.net/10948/d1013756
- Description: The researcher, who is also an educator, a School Management Team member and a union official, observed that conflict among educators at schools was a cause of concern. This situation prompted the researcher to explore how school leaders and educators perceived conflict among educators at school in order to determine the perceived possible causes of conflict, the perceived possible consequences of conflict, how conflict was currently dealt with and the perceptions regarding appropriate measures to address the handling of conflict. The research was underpinned by the interpretive paradigm and followed a case study approach that involved three primary schools residing in close proximity to one another in the Northern Areas of Port Elizabeth, South Africa. Data was collected from educators and school leaders ranging from Post Level One educators to principals and covering educators from the Foundation Phase, Intermediate Phase and Senior Phase. Data was gathered by making use of an open-ended questionnaire, semi-structured personal interviews and semi-structured focus group interviews. The findings revealed that the research participants mostly viewed conflict negatively and associated it (conflict) with disagreements, misunderstandings, verbal and non-verbal fighting, and diverse views or opinions. The possible causes as identified by the participants were categorised into data-based conflict, relationship conflict, structural conflict, interest-based conflict and needs-based conflict. Data-based conflict related to issues concerned with communication, a lack of transparency and consultation, and the spreading of gossip and untruths. Relationship conflict pertained to favouritism, not valuing the opinions of others, and a lack of respect or tolerance. Structural conflict, as highlighted by the participants, were linked to issues of management and leadership, workload allocations and time tabling, punctuality and time issues and the role and responsibilities of employees. Value-based conflict was ascribed to different beliefs and viewpoints of people and differences in valuing guidance from others. Interest-based conflict was closely connected to appointments and limited possibilities around promotion posts as well as to issues with resources. Needs-based conflict focused on individuals‟ self-esteem needs and people‟s need for power and (or) status. Conflict was also perceived as having both positive and negative consequences. Positive aspects related to improved relationships, better understanding, change and improved attitudes and the development of personal growth. Negative aspects of conflict were associated with the manifestation of defiant attitudes and intolerance, poor cooperation, the formation of groups and cliques, poor morale and work ethic, poor health and stress, absenteeism and negative effects on teaching and the learners. Regarding the handling of conflict, the findings highlighted the perception that conflict is mostly avoided and (or) inadequately handled and when it was dealt with, it was done unprofessionally and inappropriately. The findings also pertained to suggestions in dealing with conflict in an appropriate manner. Here, the following important practical ways or aspects of handling conflict were suggested, namely ensuring that aggrieved parties were provided with opportunities to raise their issues, listening with serious intent, applying confidentiality and professionalism, openness and transparency, provision of fair hearings and treatment, the utilisation of policies and procedures, the value of conflict management training and the inclusion of external intervention in resolving conflict. Various outcomes were suggested by the findings. These were linked to striving towards a win-win situation, respect and understanding for all, compromise and agreement and satisfying all parties with agreements reached. The promotion of third party intervention was emphasised, with participants highlighting the characteristics that these third parties had to reflect and the procedures which they had to follow when attempting to resolve conflicts. Recommendations are also provided. In terms of these recommendations drafted, this study concludes that the recommendations can be grouped related to professional development opportunities and policies and procedures. Finally, in exploring educators‟ perceptions of conflict in three Northern Areas primary schools in Port Elizabeth, the researcher gained valuable insights into conflict among educators at schools, which could benefit educators (teachers, SMT‟s and principals) and education in general.
- Full Text:
- Date Issued: 2012
A study of the conflict between maintenance and production functions in a manufacturing organisation in Port Elizabeth
- Authors: Petronio, Riccardo Vinicio
- Date: 2007
- Subjects: Conflict management -- South Africa -- Port Elizabeth , Organizational behavior -- South Africa -- Port Elizabeth , Supervision of employees -- South AFrica -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8737 , http://hdl.handle.net/10948/794 , Conflict management -- South Africa -- Port Elizabeth , Organizational behavior -- South Africa -- Port Elizabeth , Supervision of employees -- South AFrica -- Port Elizabeth
- Description: If manufacturing organisations are to improve their competitive positions in the global arena and increase profitability, their operations strategies need to be focused on: reducing cost, improving quality, increasing efficiency, improving the speed of delivery, developing and improving process flexibility, and ensuring that higher service levels are achieved and maintained. One of the critical success factors in implementing these strategies, within manufacturing organisations, is the relationship that exists between the maintenance and production functions. There is sufficient evidence to suggest that in many manufacturing organisations, the relationship that exists between these two functions is usually one of conflict, which if left unmanaged or unresolved has the potential to severely hamper effectiveness, productivity, creativity, and profitability of the organisation. The overall purpose of this research was to identify the interventions that manufacturing organisations can pursue, to effectively manage and resolve the conflict between the production and maintenance functions, in order to improve their competitive position in the global economy. The study was conducted in one particular manufacturing organisation in Port Elizabeth in the Eastern Cape. A research questionnaire was used as a means for collecting empirical data. The research questionnaire included various instruments used by previous conflict researchers, to identify and analyse the following dimensions of conflict within the organisation: conflict management styles used, the types of conflict perceived, and the amount of conflict perceived. The questionnaire was also designed to identify the sources of conflict, collect demographic information, identify issues relating to diversity, and indicate the respondents’ preferences to various organisational reporting structures. The results of the survey revealed key findings, which enabled the researcher to draw meaningful conclusions, and make recommendations as to how organisations can effectively manage and resolve the conflict that exists between maintenance and production functions.
- Full Text:
- Date Issued: 2007
- Authors: Petronio, Riccardo Vinicio
- Date: 2007
- Subjects: Conflict management -- South Africa -- Port Elizabeth , Organizational behavior -- South Africa -- Port Elizabeth , Supervision of employees -- South AFrica -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8737 , http://hdl.handle.net/10948/794 , Conflict management -- South Africa -- Port Elizabeth , Organizational behavior -- South Africa -- Port Elizabeth , Supervision of employees -- South AFrica -- Port Elizabeth
- Description: If manufacturing organisations are to improve their competitive positions in the global arena and increase profitability, their operations strategies need to be focused on: reducing cost, improving quality, increasing efficiency, improving the speed of delivery, developing and improving process flexibility, and ensuring that higher service levels are achieved and maintained. One of the critical success factors in implementing these strategies, within manufacturing organisations, is the relationship that exists between the maintenance and production functions. There is sufficient evidence to suggest that in many manufacturing organisations, the relationship that exists between these two functions is usually one of conflict, which if left unmanaged or unresolved has the potential to severely hamper effectiveness, productivity, creativity, and profitability of the organisation. The overall purpose of this research was to identify the interventions that manufacturing organisations can pursue, to effectively manage and resolve the conflict between the production and maintenance functions, in order to improve their competitive position in the global economy. The study was conducted in one particular manufacturing organisation in Port Elizabeth in the Eastern Cape. A research questionnaire was used as a means for collecting empirical data. The research questionnaire included various instruments used by previous conflict researchers, to identify and analyse the following dimensions of conflict within the organisation: conflict management styles used, the types of conflict perceived, and the amount of conflict perceived. The questionnaire was also designed to identify the sources of conflict, collect demographic information, identify issues relating to diversity, and indicate the respondents’ preferences to various organisational reporting structures. The results of the survey revealed key findings, which enabled the researcher to draw meaningful conclusions, and make recommendations as to how organisations can effectively manage and resolve the conflict that exists between maintenance and production functions.
- Full Text:
- Date Issued: 2007
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