The use of smartphones and visualisation processes for conceptual understanding of mensuration: a case study of the Mathcitymap Project in Namibia
- Authors: Shimakeleni, Liina
- Date: 2022-04-08
- Subjects: Mathematics Study and teaching (Secondary) Namibia Oshana , Smartphones , Visual learning , Measurement , Concept learning , MathCityMap (MCM) project
- Language: English
- Type: Academic theses , Master's theses , text
- Identifier: http://hdl.handle.net/10962/290649 , vital:56771
- Description: The aim of this study was to investigate and analyse the potential use of smartphones as visualisation tools by learners to enhance conceptual understanding through mathematics trails developed using the MathCityMap (MCM) project. This research study is part of the VIPROmaths project which seeks to research the effective use of visualisation processes in mathematics classrooms in South Africa, Namibia, Zambia, Switzerland and Germany. This study adopted a case of twelve purposively selected Grade 9 learners from a school in the Eheke circuit of the Oshana region, Namibia. This study was framed within a social constructivist perspective and sought to investigate visualisation processes as well as conceptual understanding of learners as they conceptualised the MCM tasks in new, outdoor and collaborative learning situations. The MCM app was installed on selected learners’ smartphones to access and to walk the MCM trails located in various places in the schoolyard. Three MCM trails based on three key themes of mensuration (perimeter, area and volume) were created. Each consisted of four tasks that were sourced and developed in line with the Grade 9 Namibian mathematics syllabus. This study is oriented in an interpretive paradigm and employed video-recorded observations and focus group interviews as qualitative data collection methods. Data collected were analysed first using the themes developed from Ho’s (2010) work on visualisation processes and Kilpatrick, Swafford, and Findell’s (2001) conceptual understanding. During analysis, some themes emerged from the data and were considered. Findings from this study revealed that smartphones afforded learners ample opportunities to enhance the visualisation processes that they went through as they learned the concepts of measurement. In addition to this, some learners were initially pessimistic regarding the use of smartphones for learning purposes. This study recommends that resources such as MCM be effectively be used in formal school settings. The learning of measurement can be advanced in outdoor settings where learners have physical and spatial access to the learning content. Smartphone technology can be used as an additional tool to integrate Information and Communication Technology (ICT) in learning mathematics within the Namibian context. , Thesis (MED) -- Faculty of Education, Education, 2022
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- Date Issued: 2022-04-08
Applicability of the SERVQUAL instrument under South African conditions : an assessment of four situations
- Authors: Pitt, Leyland Frederick
- Date: 1992
- Subjects: SERVQUAL instrument , Customer service , Measurement , Service quality , South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:1160 , http://hdl.handle.net/10962/d1001627
- Description: On-going research in recent years has shown quality of product and service, as perceived by customer, relative to competition, to be the single most important factor contributing to organizational well-being. Quality of product and service also presents one of the most significant opportunities for corporate differentiation. A major requirement for the successful management of quality is therefore effective measurement. In the case of physical goods, progress has been made over a long period. However, in the case of services, real advances have only occurred within the past decade. The importance of service quality is also highlighted by the fact that most businesses today are losing customers due to its inadequacy, rather than poor products. Indeed, from the customer's point of view, services and products probably do not exist in a dichotomy, but, rather, along a spectrum. Therefore, the measurement of service quality is critical, not only in traditional service organizations, but in manufacturing situations as well. The development of the SERVQUAL questionnaire in 1988, offered researchers, perhaps for the first time, an apparently reliable and valid instrument for the measurement of service quality. However, to date the instrument has not been subjected to rigorous testing for reliability and validity in South Africa, across a range of service organizations, within a typology. In this study, the SERVQUAL instrument was used to measure service quality across a range of firms within the Larsson-Bowen contingency framework, under South African conditions. Its main objectives were to assess its reliability and validity in these circumstances. It was found that SERVQUAL performed well across all organizations within the Larsson-Bowen framework, under South African conditions, with regard to reliability, convergent and nomological validity. Its construct validity proved to be less sound, and it was not found to possess discriminant validity. It is suggested that this is less attributable to South African circumstances than to the nature of the organizations. In cases of low diversity of demand, the instrument appears to capture the essence of service quality less effectively. Means of overcoming this in future studies are suggested, as well as other directions for research in the area of service quality measurement
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- Date Issued: 1992