An investigation into the provision of government social grants to people with disabilities in Amathole Distrcit municipality
- Authors: Aplom, Thobeka
- Date: 2016
- Subjects: South African Social Security Agency , Public welfare -- South Africa , Grants-in-aid -- South Africa , Welfare fraud -- South Africa -- Eastern Cape , Social service -- South Africa
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/5754 , vital:20998
- Description: This study seeks to investigate the efficiency and effectiveness of the process for providing government social grants to people with disabilities in the South African Social Security Agency (SASSA) Amathole District Municipality in order to determine the need for any improvement measures. Taylor’s scientific management theory and the Total Quality Management (TQM) concept were used to interpret efficiency in the functional activities of the officials working in the Disability Grant Unit in Amathole District. The study also sought to answer the question of whether exit programmes existed that were designed to assist the beneficiaries to support them and cater for their needs related to their disabilities. The study followed a qualitative method. Face-to-face interviews were conducted and the sample of this study consisted of ten participants who are working at Grant Administration. These participants included one General Manager; one District Manager; one SASSA doctor; one Head of Grants Administration in the district and six officials who are at lower levels of the hierarchy at Amathole District Municipality in East London service office. Thematic analysis was used to identify themes from the interviews. The findings of this study revealed that the majority of the respondents experienced challenges such as lack of assessment doctors, turn around-time, corruption, poor consultation, lack of managerial commitment and doctors regarding the assessment of applications. In this regards, the study made a set of recommendations on the measures and strategies that could improve efficiency in the provision of this service.
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- Date Issued: 2016
Measuring progress towards developmental social welfare: social worker perceptions and experiences
- Authors: Nyereyemhuka, Christie Tamuka
- Date: 2014
- Subjects: Public welfare -- South Africa , Social service -- South Africa , Social workers -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/8003 , vital:24441
- Description: The introduction of a new policy and approach to South Africa’s welfare system saw a shift in focus and advancement made towards, the redress of past socio-economic imbalances which was brought on by apartheid laws and legislations which deliberately discriminated against South Africa’s majority groups. Within this new welfare system, came the introduction of The White Paper for Social Development (1997) which advances Developmental Social Welfare as the new approach to social welfare in South Africa.The body of literature around this approach focuses on transformation of welfare services since the adaptation of the new developmental welfare policy in 1997. Amongst scholars there is consensus on the need to continuously explore and to make an analysis of the transformation process advocated by this new approach. Interests in recent times suggest the need to bench mark the transformation process against a set of indicators. This and the study of available literature resulted in this qualitative, exploratory-descriptive and contextual research study with the following goal: To contribute to the proposed evaluation of the implementation of the developmental social welfare approach by measuring progress towards developmental social welfare through social workers’ perceptions and experiences. On the backdrop of the research goal a qualitative research approach was used. A purposive sampling method was used to draw participants from two Non-governmental organisations in Pretoria. Data was collected by means of two focus group interviews and two individual interviews which were tape recorded for data analysis. All the interviews were transcribed verbatim. Data analysis was done using Tesch’s model for data analysis and the findings were displayed in the form of themes subthemes and categories. Data verification occurred in reference to Guba’s model for trustworthiness. The researcher then drew conclusions from this analysis of data and used literature control to discuss the findings. Through these processes this research presents findings in relation to social workers perceptions of the concept of developmental social welfare, their perception on the implementation progress of the developmental social welfare approach, perceptions on Indicators of developmental social work and social welfare and in relation to the principles of the proposed framework by Patel and Hochfeld (2008).
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- Date Issued: 2014
A critical evaluation of the quality of social development interventions with specific reference to social assistance
- Authors: Draai, Enaleen Enchella
- Date: 2013
- Subjects: South African Social Security Agency , Social security -- South Africa , Social service -- South Africa , Public welfare -- South Africa
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:8277 , http://hdl.handle.net/10948/d1016210
- Description: Citizens interact with government departments and agencies for public services and goods which lead to a service encounter between a public official and client. Various initiatives and policies have been developed and are being implemented in the public service to adopt a client-centred approach to service delivery. The White Paper on the Transformation of the Public Service of 1997, identifies the eight Batho Pele principles which sets the framework for implementation of service quality within the South African public service. Government departments are expected to implement measurable service standards to determine levels of service quality to be met that will define levels of client satisfaction with service provision. The assessment of the service encounter by the client informs perceived levels of satisfaction held. This assessment of service quality by clients is therefore value-laden, subjective and periodic. The study focused on the implementation of measures to create and maintain a clientcentric public service in South Africa that would lead to levels of client satisfaction with service quality. The study assessed the implementation and maintenance of service quality at the Social Security Agency of South African the Eastern Cape. The SASSA is responsible for the disbursement of various social grants to facilitate a quality of life as enshrined by the Bill of Rights in the Constitution of South Africa, 1996. The focus of the study was linked to beneficiary maintenance and customer care at SASSA. The study included three different sample groups namely the clients, officials engaged in grant administration and different levels of management which included senior management, district and area managers. The findings revealed that the SASSA has implemented numerous new programmes aimed at a client-centric approach to service delivery. Analysis of the findings revealed expectation as well performance gaps which indicated that officials do not comply with the protocols of the agency and the Batho Pele principles. The promised service standards specified within the SASSA Customer Care Charter is not being realised which fundamentally indicate inefficient and ineffective monitoring of compliance with norms and standards. A conclusion drawn therefore is that the human dignity of clients in search of socials assistance who chiefly constitute vulnerable groups is being infringed. Three key service quality dimensions are identified that needs intervention for improved service quality. These dimensions include tangibility, assurance and responsiveness of functional components identified in respect of nine themes.
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- Date Issued: 2013
A framework for biometrics for social grants in South Africa
- Authors: Van de Haar, Helen Augusta
- Date: 2013
- Subjects: Biometric identification -- Law and legislation -- South Africa , Biometric identification cards -- South Africa , Public welfare -- South Africa
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:9829 , http://hdl.handle.net/10948/d1021018
- Description: In the South African Social Security Agency (SASSA) Annual Report of 2011/2012 it is stated that there were more than 15 million social grants paid out to needy beneficiaries of which 10 927 731 were Child Support Grants. A major challenge that is continually being addressed is the management and administration of these grants. In particular, the focus is on service delivery and zero tolerance to fraud and corruption. SASSA has made various attempts to address these issues, such as the rollout of biometric smart cards in 2012. This research endeavour attempts to discover whether a framework can be designed where necessary factors are taken into consideration to provide for an efficient social grant application and delivery process that uses biometrics. The framework aims to suggest improvements in the use of biometrics for the social grants. Seeing that biometrics in this case is used as a technology to improve a system involving humans, this study followed a Design Science approach and made use of a case study to collect the data required for the study. Literature studies reviewed the fields of social grants and biometrics. The challenges and lessons learnt from current implementations of social grants and biometrics within the South African context and further abroad were also relevant for the study. The framework that resulted from the above was evaluated for validity and applicability after which a modified framework is presented. The research concludes with specific implementation guidelines as well as areas for future research.
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- Date Issued: 2013
A learning state?: a case study of the post-1994 South African welfare regime
- Authors: Mungwashu, Sthembiso Handinawangu
- Date: 2011
- Subjects: South African Social Security Agency , South Africa -- Social policy , Poor -- South Africa , Social service -- South Africa , Public welfare -- South Africa , Social service -- Government policy -- South Africa
- Language: English
- Type: Thesis , Masters , MSocSc
- Identifier: vital:3325 , http://hdl.handle.net/10962/d1003113 , South African Social Security Agency , South Africa -- Social policy , Poor -- South Africa , Social service -- South Africa , Public welfare -- South Africa , Social service -- Government policy -- South Africa
- Description: This thesis examines the processes of policymaking in South Africa, as expressed through the shifts in income maintenance policy. The thesis focuses on the processes leading to the establishment of the South African Social Security Agency (SASSA), as its case study. SASSA is the institutional framework for the delivery of social grants. Our intention is to test the efficacy of what we have called ‘state learning’ in the South African context. Therefore, the overall aim of the study is to assess the capacity of the ‘state to learn’ in the process of policymaking as expressed through the shifts in social grant administration and the institutional framework of social welfare in South Africa. The subsidiary goals of the research includes mapping changes in the system of social grants administration since 1994 in order to assess the sources of the shifts in its institutional framework; to assess processes and responses within the state that result in policy shifts and the extent to which these can be considered dimensions of state learning; to assess the power of ideas in the policymaking process and to assess the influence of non-state agencies/actors in policy contestation and learning processes. This is essential, because social policy, especially welfare policy research in post-apartheid South Africa, has focused on the economic value of policies and not the political processes in policymaking. For the framework of analysis the study draws on theories of learning, especially at the organizational or institutional level. We start from the perspective that policymaking and implementation cannot be reduced to a neatly ordered schema (Lamb: 1987:6). Further, that policy change and policymaking are “iterative, haphazard, and highly political processes, in which the apparently logical sequences of decision-making, may turn out to be the reverse” (Lamb, 1987:6). This is mainly because state building is a complex affair and a contested terrain; policy learning and making are neither benign nor do they involve the state working in isolation (Sabatier, 1998). To understand processes of policymaking in South Africa, we rely on content analysis of primary and secondary materials or documents and in-depth interviews with key informants involved in the policy process. The documentary sources include records of parliamentary debates, green and white papers on social welfare, ANC party documents, presidential task force reports, newspapers, magazines and court judgments. The study reveals that the establishment of SASSA lends itself to the idea of ‘state learning’. Learning is indicated in South Africa by the capacity and ability of the state to stimulate ideas, debate ideas to establish ideational matrixes as well as paradigms that have informed the development of policy, take ideas and implement them to try and solve mismatches between the intention of the state and the outcomes and the ability of the state to produce policy.
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- Date Issued: 2011
Resilience in children experiencing voluntary parental absence
- Authors: Kana, Gudveig Kartveit
- Date: 2009
- Subjects: Children of working parents -- South Africa , Latchkey children -- South Africa , Children -- Family relationships , Work and family , Public welfare -- South Africa , Social service -- Government policy -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9998 , http://hdl.handle.net/10948/1167 , Children of working parents -- South Africa , Latchkey children -- South Africa , Children -- Family relationships , Work and family , Public welfare -- South Africa , Social service -- Government policy -- South Africa
- Description: The South African White Paper for Social Welfare (1997:58) acknowledges the importance to children of living in a secure and nurturing family. Nevertheless, many families are unable to fulfil their parenting roles as a result of the increasing pressures in society. One of these pressures concerns the employment of parents. There is an increasing tendency for people to relocate to bigger cities where there are more job opportunities. This then results in many children being left in the care of grandparents or other relatives while the biological parents pursue job opportunities in other cities. The aim of this study was to enhance an understanding of children’s experiences of these voluntary parental absences and the factors that contribute to their resilience during this process. A qualitative, explorative, descriptive and contextual design was employed and seven primary school children (10-12 years) from Port Elizabeth participated in semi-structured interviews including drawings. Trustworthiness was ensured and data analysis was conducted by using Tesch’s model (in Creswell, 1998). Four themes were derived from the study: Children’s perception of a family, where the participants defined family according to characteristics of (amongst others) care and love; Children’s experiences of living with a substitute family, where there was a process of detachment from biological parents, attachment to the substitute family and present experiences in the new family; Resilience in children, where the participants revealed their ways of coping; and, lastly, Suggestions from the participants on how other children in the same situation could cope.
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- Date Issued: 2009
Community development education: the integration of individual and collective consciousness for community well-being within a social development paradigm in South Africa
- Authors: Maistry, Savathrie
- Date: 2008
- Subjects: Community development -- South Africa , Social planning -- South Africa , Public welfare -- South Africa
- Language: English
- Type: Thesis , Doctoral , PhD (Development Studies)
- Identifier: vital:11754 , http://hdl.handle.net/10353/182 , Community development -- South Africa , Social planning -- South Africa , Public welfare -- South Africa
- Description: This study focused on community development education and practice for the democratic and transformative South context. Social and community development are relatively new approaches to social welfare and community development is emerging as a discipline and profession to contribute to the goal of developmental social welfare. Community work, albeit to a minimal extent and not community development was viewed as a method of social work during apartheid. With community development being prioritized as an intervention strategy for poverty reduction by the national government, the gap in community development education needs to be addressed. The goal of the study was to develop an undergraduate curriculum framework for community development education that would produce a new generation of ethical community development professionals to contribute to the goal of developmental social welfare. The study focused on the integrated approach to community development education and practice; with education of the student as a whole human being as critical for community development in a transformative South Africa. To achieve its goal, the study identified three themes that were critical to the research: a conceptual framework, clarifying key terms; a curriculum framework for community development education; and qualities and ethics for a new generation of development practitioners. The qualitative study was based in the Eastern Cape Province, South Africa and because of the lack of a referential framework for community development education, the researcher looked towards learning from India which has over fifty years of experience in social and community development education and practice. The state of Kerala established a social development approach in 1957 and was chosen as a learning experience. The state’s Kudumbashree Mission which aims at poverty alleviation through the empowerment of women was chosen as a case study. The integral and values based education system of Sri Sathya Sai University in the state of Andhra Pradesh and the community development education and practice of Loyola College in the state of Kerala were examined. The research design was exploratory, conceptual, descriptive and developmental in nature. The qualitative methodology best suited the nature of this study and a combination of methods to obtain data from a variety of sources across national boundaries was employed. The participants interviewed in both countries were purposively selected for their involvement in social and community development directly as target groups, practitioners, managers and policy makers. The research produced a philosophical and theoretical framework that is unitary and integral and aligned with the current social development policy to guide community development education and practice. The unitary and integral framework encompasses the individual within the family and community context and locates the various dimensions of development such as the social, physical, cultural, psychological, spiritual, political and economical dimensions within a unitary platform. The framework is dominated by the holistic and humanistic philosophies without negating the rational and pragmatic perspectives. In conclusion, the study conceptualizes community development as a natural process; the integration of individual and collective consciousness and an intervention. The outcome of the study is a recommended curriculum framework for community development education that would be of relevance to the Eastern Cape Province in particular and for the South African context generally.
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- Date Issued: 2008