“Investigating the negative impact of emotional labour on full-time permanent academic staff in the Social Sciences Departments at Rhodes University”
- Authors: Mumba, Lomadinga
- Date: 2020
- Subjects: College teachers -- Social conditions -- South Africa -- Makhanda , College teachers -- Psychology -- South Africa -- Makhanda , College teachers -- Mental health-- South Africa -- Makhanda , College teachers -- Job stress -- South Africa -- Makhanda , College students -- Attitudes , Universities and colleges -- South Africa -- Makhanda -- Sociological aspects , Discrimination in higher education -- South Africa -- Makhanda , Sex discrimination in higher education -- South Africa -- Makhanda , Age discrimination in higher education -- South Africa -- Makhanda , Rhodes University. Department of Sociology , Corporate culture -- South Africa -- Makhanda
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10962/148740 , vital:38769
- Description: In investigating the prevalence of emotional labour among academics within the student/ academic staff relationship, this study expands from Arlie Hochschild’s theoretical orientation of ‘emotional labour’. Through this lens, this study documents the manner in which the adoption of neoliberal ideologies by higher education institutions have transformed it into the service industry and redefined students as consumers and academic staff as service providers. Drawing from previous research in academia, the central argument of the study is that the university system is now an increasingly corporatized and marketized institution that creates an expectation for academic staff to perform emotional labour. However, there is limited literature that looks at emotional labour in academia and more especially within the South African context. Therefore, the focus of this research is how academic work, particularly with students, has shifted to emotion work in an effort to provide quality services. The study was conducted at Rhodes University in the Eastern Cape Province with academic staff who work in the social sciences department. The research methodology employed is qualitative and evidence was derived from semi structured interviews to establish the negative consequences of emotional labour on the wellbeing of academic staff. Data was analysed and thematically presented in line with the research objectives. The research finds evidence of increased emotional labour in academic staff, it argues that this is largely as a result of the effects of corporatization which included intensified workloads, entitled students, increasing pastoral care and discontentment from the transformations. It was revealed that emotional labour was differentially experienced for females, younger academics and those in lower/ initial positions in academia, it explored the gendered expectations and concluded that based on certain organizational and personal characteristics, emotion management differed in academics. Lastly, discussions regarding implications and recommendations for further research were made.
- Full Text:
- Date Issued: 2020
- Authors: Mumba, Lomadinga
- Date: 2020
- Subjects: College teachers -- Social conditions -- South Africa -- Makhanda , College teachers -- Psychology -- South Africa -- Makhanda , College teachers -- Mental health-- South Africa -- Makhanda , College teachers -- Job stress -- South Africa -- Makhanda , College students -- Attitudes , Universities and colleges -- South Africa -- Makhanda -- Sociological aspects , Discrimination in higher education -- South Africa -- Makhanda , Sex discrimination in higher education -- South Africa -- Makhanda , Age discrimination in higher education -- South Africa -- Makhanda , Rhodes University. Department of Sociology , Corporate culture -- South Africa -- Makhanda
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10962/148740 , vital:38769
- Description: In investigating the prevalence of emotional labour among academics within the student/ academic staff relationship, this study expands from Arlie Hochschild’s theoretical orientation of ‘emotional labour’. Through this lens, this study documents the manner in which the adoption of neoliberal ideologies by higher education institutions have transformed it into the service industry and redefined students as consumers and academic staff as service providers. Drawing from previous research in academia, the central argument of the study is that the university system is now an increasingly corporatized and marketized institution that creates an expectation for academic staff to perform emotional labour. However, there is limited literature that looks at emotional labour in academia and more especially within the South African context. Therefore, the focus of this research is how academic work, particularly with students, has shifted to emotion work in an effort to provide quality services. The study was conducted at Rhodes University in the Eastern Cape Province with academic staff who work in the social sciences department. The research methodology employed is qualitative and evidence was derived from semi structured interviews to establish the negative consequences of emotional labour on the wellbeing of academic staff. Data was analysed and thematically presented in line with the research objectives. The research finds evidence of increased emotional labour in academic staff, it argues that this is largely as a result of the effects of corporatization which included intensified workloads, entitled students, increasing pastoral care and discontentment from the transformations. It was revealed that emotional labour was differentially experienced for females, younger academics and those in lower/ initial positions in academia, it explored the gendered expectations and concluded that based on certain organizational and personal characteristics, emotion management differed in academics. Lastly, discussions regarding implications and recommendations for further research were made.
- Full Text:
- Date Issued: 2020
Exploring the need for Academic Support Programmes (ASPs) for returning undergraduates at Rhodes University
- Matabane, Ramathetse Belinda
- Authors: Matabane, Ramathetse Belinda
- Date: 2017
- Subjects: Compensatory education -- South Africa -- Makhanda , Rhodes University. Department of Sociology
- Language: English
- Type: Thesis , Masters , MSocSc
- Identifier: http://hdl.handle.net/10962/35094 , vital:24326
- Description: The overarching purpose of this thesis is to explore the need for Academic Support Programmes (ASPs) in higher education with specific reference to returning undergraduates in the Sociology Department at Rhodes University. The transformational agenda in higher education in post-apartheid South Africa in terms of expanding access to education, the promotion of accountability and efficiency in higher education, massification, the articulation gap between school and university, institutional culture, unpreparedness of universities and underpreparedness of students comprise the conceptual core of this study. I undertake to investigate the necessity and relevance of academic support offered to returning undergraduates at Rhodes University. I do this by exploring two main issues theoretically and in my fieldwork. The two main issues that form the basis of this research are students’ perceptions regarding availability and accessibility of academic support programmes in the Sociology Department and students’ perceived academic needs. Students’ perceptions and attitudes towards Academic Support Programmes have been uncovered through both quantitative and qualitative fieldwork to gauge the extent to which literature is applicable when it comes to the above-mentioned conceptual frameworks. The study illustrated that academic support is not exclusive to first year students. It is also clear that improved, systematic academic support gives rise to improved student academic performance. Throughout the study, students perceive availability and accessibility of ASPs as a challenge.
- Full Text:
- Date Issued: 2017
- Authors: Matabane, Ramathetse Belinda
- Date: 2017
- Subjects: Compensatory education -- South Africa -- Makhanda , Rhodes University. Department of Sociology
- Language: English
- Type: Thesis , Masters , MSocSc
- Identifier: http://hdl.handle.net/10962/35094 , vital:24326
- Description: The overarching purpose of this thesis is to explore the need for Academic Support Programmes (ASPs) in higher education with specific reference to returning undergraduates in the Sociology Department at Rhodes University. The transformational agenda in higher education in post-apartheid South Africa in terms of expanding access to education, the promotion of accountability and efficiency in higher education, massification, the articulation gap between school and university, institutional culture, unpreparedness of universities and underpreparedness of students comprise the conceptual core of this study. I undertake to investigate the necessity and relevance of academic support offered to returning undergraduates at Rhodes University. I do this by exploring two main issues theoretically and in my fieldwork. The two main issues that form the basis of this research are students’ perceptions regarding availability and accessibility of academic support programmes in the Sociology Department and students’ perceived academic needs. Students’ perceptions and attitudes towards Academic Support Programmes have been uncovered through both quantitative and qualitative fieldwork to gauge the extent to which literature is applicable when it comes to the above-mentioned conceptual frameworks. The study illustrated that academic support is not exclusive to first year students. It is also clear that improved, systematic academic support gives rise to improved student academic performance. Throughout the study, students perceive availability and accessibility of ASPs as a challenge.
- Full Text:
- Date Issued: 2017
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