Factors influencing employee engagement in a flexible work environment: a study of the Road Accident Fund
- Authors: Goqo, Nondumiso Zama
- Date: 2023-12
- Subjects: Road Accident Fund (South Africa) , Employee motivation , Flexible work arrangements , Work-life balance Personnel management
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/65600 , vital:74200
- Description: Employee engagement is a critical aspect of organisational success, and with the increasing adoption of flexible working arrangements (FWAs), understanding its determinants becomes crucial. However, many organisations are struggling to keep employees engaged while offering them flexible working patterns. Therefore, this study aimed to determine the factors that influence employee engagement among employees of the Road Accident Fund (RAF) in South Africa after the introduction of flexible working arrangements. To achieve the main aim of this study, a literature study was undertaken on employee engagement and a flexible working environment. The main focus of the literature study was to determine the factors with the most potential to influence employee engagement in the context of a flexible working environment. These factors emerged as work-life balance, employee wellbeing, leadership, rewards and recognition, learning and development, employee involvement, effective communication and workplace flexibility. This led to conducting an empirical study utilising a self-administered online survey as the data collection instrument to determine the influence of these factors on the engagement of RAF employees. A scale was developed to determine these factors and the current engagement level of employees at the RAF was measured using the Utrecht Work Engagement Scale (UWES) (2002). A descriptive and correlational research design was employed, utilising a convenience sampling method with a final sample of 413 achieved. Data was analysed using descriptive and inferential techniques, including Cronbach’s Alpha, frequency distributions, measure of central tendencies and exploratory factor analysis (EFA), product moment correlation, t-tests, analysis of variance (ANOVA) and chi-square tests. This included the testing for potential relationships between the variables of interest.The results of the empirical study revealed some of factors that were identified in the literature review of this study were found to have a positive influence on the engagement of employees working in the flexible working environment offered by the RAF. These factors are employee well-being, leadership, reward and recognition, learning and development, employee involvement, effective communication and workplace flexibility (time). The factors that were excluded by the results were work-life balance and workplace flexibility (place). These exceptions imply that these factors have less influence on the overall employee engagement levels at the RAF. Moreover, the levels of engagement of RAF employees were found to be at a moderate level. Furthermore, the results indicated that regardless of whether employees utilised FWAs or not, their levels of engagement remained at a moderate level. In other words, the utilisation of FWAs did not appear to significantly impact on the overall engagement levels of employees, and both groups exhibited similar moderate engagement levels. The findings also suggest that the RAF should maintain and enhance the factors that have a positive influence on employee engagement. In addition, the organisation should work on addressing those factors that do not play as significant a role in influencing engagement as the other factors. By taking these steps, the RAF can effectively enhance the overall level of employee engagement among its workforce. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Industrial Psychology and Human Resources, 2023
- Full Text:
- Date Issued: 2023-12
- Authors: Goqo, Nondumiso Zama
- Date: 2023-12
- Subjects: Road Accident Fund (South Africa) , Employee motivation , Flexible work arrangements , Work-life balance Personnel management
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/65600 , vital:74200
- Description: Employee engagement is a critical aspect of organisational success, and with the increasing adoption of flexible working arrangements (FWAs), understanding its determinants becomes crucial. However, many organisations are struggling to keep employees engaged while offering them flexible working patterns. Therefore, this study aimed to determine the factors that influence employee engagement among employees of the Road Accident Fund (RAF) in South Africa after the introduction of flexible working arrangements. To achieve the main aim of this study, a literature study was undertaken on employee engagement and a flexible working environment. The main focus of the literature study was to determine the factors with the most potential to influence employee engagement in the context of a flexible working environment. These factors emerged as work-life balance, employee wellbeing, leadership, rewards and recognition, learning and development, employee involvement, effective communication and workplace flexibility. This led to conducting an empirical study utilising a self-administered online survey as the data collection instrument to determine the influence of these factors on the engagement of RAF employees. A scale was developed to determine these factors and the current engagement level of employees at the RAF was measured using the Utrecht Work Engagement Scale (UWES) (2002). A descriptive and correlational research design was employed, utilising a convenience sampling method with a final sample of 413 achieved. Data was analysed using descriptive and inferential techniques, including Cronbach’s Alpha, frequency distributions, measure of central tendencies and exploratory factor analysis (EFA), product moment correlation, t-tests, analysis of variance (ANOVA) and chi-square tests. This included the testing for potential relationships between the variables of interest.The results of the empirical study revealed some of factors that were identified in the literature review of this study were found to have a positive influence on the engagement of employees working in the flexible working environment offered by the RAF. These factors are employee well-being, leadership, reward and recognition, learning and development, employee involvement, effective communication and workplace flexibility (time). The factors that were excluded by the results were work-life balance and workplace flexibility (place). These exceptions imply that these factors have less influence on the overall employee engagement levels at the RAF. Moreover, the levels of engagement of RAF employees were found to be at a moderate level. Furthermore, the results indicated that regardless of whether employees utilised FWAs or not, their levels of engagement remained at a moderate level. In other words, the utilisation of FWAs did not appear to significantly impact on the overall engagement levels of employees, and both groups exhibited similar moderate engagement levels. The findings also suggest that the RAF should maintain and enhance the factors that have a positive influence on employee engagement. In addition, the organisation should work on addressing those factors that do not play as significant a role in influencing engagement as the other factors. By taking these steps, the RAF can effectively enhance the overall level of employee engagement among its workforce. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Industrial Psychology and Human Resources, 2023
- Full Text:
- Date Issued: 2023-12
Status of ethics at Road Accident Fund and implications of non-compliance to the sustainability of the fund
- Heshula, Unathi Sandisa Yvone Joy
- Authors: Heshula, Unathi Sandisa Yvone Joy
- Date: 2019
- Subjects: Road Accident Fund (South Africa) , Automobile insurance -- South Africa Business ethics -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/40183 , vital:35966
- Description: The South Africa public sector is responsible for providing essential services to its citizens. It possesses resources to ensure that these services are provided effectively and efficiently. Part of this investigation has spent on inquiring and understanding the prevalence of the ethics at Road Accident Fund. The research instrument was designed to probe the concept, ethical dilemmas faced and reasons of possible noncompliance, structured interviews were conducted.
- Full Text: false
- Date Issued: 2019
- Authors: Heshula, Unathi Sandisa Yvone Joy
- Date: 2019
- Subjects: Road Accident Fund (South Africa) , Automobile insurance -- South Africa Business ethics -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/40183 , vital:35966
- Description: The South Africa public sector is responsible for providing essential services to its citizens. It possesses resources to ensure that these services are provided effectively and efficiently. Part of this investigation has spent on inquiring and understanding the prevalence of the ethics at Road Accident Fund. The research instrument was designed to probe the concept, ethical dilemmas faced and reasons of possible noncompliance, structured interviews were conducted.
- Full Text: false
- Date Issued: 2019
Study into the Road Accident Fund adopting a semi-paperless strategy
- Authors: Lugebu, Sisonke
- Date: 2019
- Subjects: Road Accident Fund (South Africa) , Business planning -- Computer simulation Information technology -- Management Computer systems -- Environmental aspects Green technology
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/40522 , vital:36179
- Description: The study sought to explore the feasibility of the South African Road Accident Fund(RAF) transitioning from traditional offline paper management system to a semi-paperless management system. the study was conducted with the RAF offices in the East London region. the researcher explored the benefits, risks and challenges inherent in business process automation. the literature study covered business process automation, service delivery in South Africa and other diverse related aspects. the population sample was drawn from departments within RAF offices in East London region. Primarily data was collected by means of semi-structured questionnaire, which was handed to participants. the study was guided by interpretivist paradigm and made use of qualitative research method.
- Full Text:
- Date Issued: 2019
- Authors: Lugebu, Sisonke
- Date: 2019
- Subjects: Road Accident Fund (South Africa) , Business planning -- Computer simulation Information technology -- Management Computer systems -- Environmental aspects Green technology
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/40522 , vital:36179
- Description: The study sought to explore the feasibility of the South African Road Accident Fund(RAF) transitioning from traditional offline paper management system to a semi-paperless management system. the study was conducted with the RAF offices in the East London region. the researcher explored the benefits, risks and challenges inherent in business process automation. the literature study covered business process automation, service delivery in South Africa and other diverse related aspects. the population sample was drawn from departments within RAF offices in East London region. Primarily data was collected by means of semi-structured questionnaire, which was handed to participants. the study was guided by interpretivist paradigm and made use of qualitative research method.
- Full Text:
- Date Issued: 2019
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