- Title
- Service as a leadership competency at Director/CEO level
- Creator
- Chilton, Ilse Mercia
- ThesisAdvisor
- Pearse, Noel
- Subject
- Leadership Moral and ethical aspects
- Subject
- Servant leadership
- Subject
- Compassion
- Subject
- Humility
- Subject
- Integrative thinking
- Subject
- Critical incident technique
- Subject
- Transformational leadership
- Date
- 2022-12
- Type
- Academic theses
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10962/419075
- Identifier
- vital:71614
- Description
- Given ethical failures in leadership, the actions and decisions of leaders are receiving renewed attention based on the role business plays in society. Business leaders need to demonstrate their willingness to consider their influence on society and not merely consider the demands and expectations of shareholders. Leaders must consider the ethical lens through which their decisions and actions are perceived. Service as a leadership competency can develop ethical leadership. Currently, service is not clearly defined and understood, and Pearse (2017) proposes five interrelated elements of service as a competency, namely individualised consideration, compassion, motivation to lead, humility and integrated thinking. The study examined if the five interrelated service elements are present when a leader at Director/CEO level exercises an act of service towards a follower. The study adopted a qualitative deductive thematic approach, collecting data through semi-structured interviews and using the critical incident technique to guide the interviews. The study's findings support the research proposition that service as a leadership competency consists of the five elements, but with some of these elements expanded. Service as a leadership competency is recommended to develop high-quality social relationships within an organisation, which will positively impact the corporate culture. Organisations can recruit and select leaders based on ethical leadership requirements and integrate these into performance management systems. Recommendations for further research have also been made.
- Description
- Thesis (MBA) -- Faculty of Commerce, Rhodes Business School, 2023
- Format
- computer, online resource, application/pdf, 1 online resource (60 pages), pdf
- Publisher
- Rhodes University, Faculty of Commerce, Rhodes Business School
- Language
- English
- Rights
- Chilton, Ilse Mercia
- Rights
- Use of this resource is governed by the terms and conditions of the Creative Commons "Attribution-NonCommercial-ShareAlike" License (http://creativecommons.org/licenses/by-nc-sa/2.0/)
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| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details | SOURCE1 | CHILTON-MBA-TR23-22.pdf | 1 MB | Adobe Acrobat PDF | View Details |