Registered nurses’ experiences of trust in the workplace in Eastern Cape public hospitals
- Authors: Holland, Ashleigh Simone
- Date: 2020
- Subjects: Teams in the workplace -- South Africa -- Eastern Cape , Communication in organizations Trust
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/50579 , vital:42255
- Description: Trust is fundamental to building and maintaining positive relationships and leads to favourable outcomes for teams and organisations. Research focusing on trust has gained popularity in recent years as researchers seek to gain an understanding and insight into this concept. The importance of examining trust from both perspectives of the organisational dyad (employer-employee) is emphasised, yet much of the research focuses on the employer’s perspective. The researcher identified a gap in trust literature pertaining to the nursing work environment and sought to examine this phenomenon from the employees’ perspective, with an emphasis on both horizontal and vertical trust relationships. Therefore, the aim of the study was to explore and describe trust experiences of registered nurses working in general wards in public hospitals of the Nelson Mandela Bay Health District (NMBHD). The study employed a qualitative, phenomenological design and was exploratory and descriptive in nature to gain insight into and depict the lived experiences of trust between participants and their peers and between participants and their superiors and subordinates. Sampling was purposive, and 14 individual, semi-structured, face-to-face interviews were conducted so that participants could describe their experiences of the phenomenon under investigation in their own words. The data was analysed using Renata Tesch’s data coding and analysis technique. Three themes emanated from the data, namely: (1) Influence of connected and caring relationships on trust among registered nurses; (2) Influence of professional competence on trust among registered nurses; and (3) Influence of values on trust among registered nurses. The findings revealed that trust or the lack of trust is a critical component underpinning the variety of relationships that exist in the general ward hospital environment. Furthermore, for registered nurses, the competence or lack of competence of colleagues serves to instil or undermine trust among one another. In addition, owing to the nature of the profession, registered nurses place a great emphasis on values, especially as these relate to patient care, and the presence or absence of these values serve to build or undermine trust among registered nurses. It is evident that trust needs to be present in order to enhance interpersonal relationships among registered nurses (and other colleagues) and thereby maintain or enhance quality patient care. Hence, the study revealed that trust is a complex phenomenon, particularly in the hospital setting, and experiences and perceptions of trust differ among registered nurses. The findings highlighted the need for management to find ways of nurturing and building trust among registered nurses themselves and between registered nurses and their health worker colleagues.
- Full Text:
- Date Issued: 2020
- Authors: Holland, Ashleigh Simone
- Date: 2020
- Subjects: Teams in the workplace -- South Africa -- Eastern Cape , Communication in organizations Trust
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/50579 , vital:42255
- Description: Trust is fundamental to building and maintaining positive relationships and leads to favourable outcomes for teams and organisations. Research focusing on trust has gained popularity in recent years as researchers seek to gain an understanding and insight into this concept. The importance of examining trust from both perspectives of the organisational dyad (employer-employee) is emphasised, yet much of the research focuses on the employer’s perspective. The researcher identified a gap in trust literature pertaining to the nursing work environment and sought to examine this phenomenon from the employees’ perspective, with an emphasis on both horizontal and vertical trust relationships. Therefore, the aim of the study was to explore and describe trust experiences of registered nurses working in general wards in public hospitals of the Nelson Mandela Bay Health District (NMBHD). The study employed a qualitative, phenomenological design and was exploratory and descriptive in nature to gain insight into and depict the lived experiences of trust between participants and their peers and between participants and their superiors and subordinates. Sampling was purposive, and 14 individual, semi-structured, face-to-face interviews were conducted so that participants could describe their experiences of the phenomenon under investigation in their own words. The data was analysed using Renata Tesch’s data coding and analysis technique. Three themes emanated from the data, namely: (1) Influence of connected and caring relationships on trust among registered nurses; (2) Influence of professional competence on trust among registered nurses; and (3) Influence of values on trust among registered nurses. The findings revealed that trust or the lack of trust is a critical component underpinning the variety of relationships that exist in the general ward hospital environment. Furthermore, for registered nurses, the competence or lack of competence of colleagues serves to instil or undermine trust among one another. In addition, owing to the nature of the profession, registered nurses place a great emphasis on values, especially as these relate to patient care, and the presence or absence of these values serve to build or undermine trust among registered nurses. It is evident that trust needs to be present in order to enhance interpersonal relationships among registered nurses (and other colleagues) and thereby maintain or enhance quality patient care. Hence, the study revealed that trust is a complex phenomenon, particularly in the hospital setting, and experiences and perceptions of trust differ among registered nurses. The findings highlighted the need for management to find ways of nurturing and building trust among registered nurses themselves and between registered nurses and their health worker colleagues.
- Full Text:
- Date Issued: 2020
Enhancing the organisational culture at Spar Eastern Cape: a case study
- Authors: Dick, Siyolo
- Date: 2013
- Subjects: Corporate culture -- South Africa -- Eastern Cape , Teams in the workplace -- South Africa -- Eastern Cape , Chain stores -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8885 , http://hdl.handle.net/10948/d1020804
- Description: SPAR Eastern Cape is a special organisation. It is an extraordinary place to work and have fun at. The organisation celebrated its twentieth “birthday” in 2013. Operating in a very difficult sector, this business has done extremely well in establishing itself as one of the leading businesses in the Eastern Cape. The success of this incredible business is driven by employees from all levels. With an extreme conviction in the apothegm that “none of us is as smart as all of us”, the organisation is built around high performance teams through a unique culture called: Amafela Ndawonye (referred to as Amafela hereafter). “Amafela” has been in operation at SPAR Eastern Cape since the organisation’s inauguration in 1993. Organisational cultures are dynamic. Organisational cultures shift, incrementally and constantly, in response to external and internal changes. Trying to assess an organisational culture is therefore complicated by the reality that one is trying to hit a moving target. However, a possibility exists that culture enhancement can be managed as a continuous process rather than big shifts (often in response to a crisis). A stable destination with regards to organisational culture should never be reached. The culture of an organisation should always be learning and developing. This prompted the researcher to ask the question, as an organisation responds to internal and external changes; can it lose its relevancy in the process? The primary objective of this research is to determine whether the commitment to the culture of “Amafela” and relevancy thereof at SPAR Eastern Cape is declining. The first step in achieving this objective was an in-depth theoretical study. The second step, and in order to achieve this objective, was an empirical survey conducted to canvas the opinions of (N= 149) respondents at SPAR Eastern Cape. The main findings of this research conducted at SPAR Eastern Cape can be summarised as follows: The organisational culture was assessed according to how respondents interpret the organisation’s existing organisational culture, and thus underlining areas in need of enhancement. In general the outcome of the survey exhibited that a large number of employees at SPAR Eastern Cape denoted that the culture of “Amafela” is still strong and is still relevant in the organisation. In this research, good to excellent levels of consistency for all eleven factors of “Amafela” were achieved. The items are therefore parallel in the test. Organisational leaders will influence the function of the people within the organisation. Moreover, leadership will set the present and future course of the company. This research articulates a correlation between leadership and “Amafela” factors. The eleven dimensions of the “Amafela” factors ranked according from favourable to less favourable. Customer focus emerged as the factor which most respondents agreed and strongly agreed with. It can be concluded then, that the culture of “Amafela Ndawonye” at SPAR Eastern Cape has the full support of the employees and is still relevant in the organization.
- Full Text:
- Date Issued: 2013
- Authors: Dick, Siyolo
- Date: 2013
- Subjects: Corporate culture -- South Africa -- Eastern Cape , Teams in the workplace -- South Africa -- Eastern Cape , Chain stores -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8885 , http://hdl.handle.net/10948/d1020804
- Description: SPAR Eastern Cape is a special organisation. It is an extraordinary place to work and have fun at. The organisation celebrated its twentieth “birthday” in 2013. Operating in a very difficult sector, this business has done extremely well in establishing itself as one of the leading businesses in the Eastern Cape. The success of this incredible business is driven by employees from all levels. With an extreme conviction in the apothegm that “none of us is as smart as all of us”, the organisation is built around high performance teams through a unique culture called: Amafela Ndawonye (referred to as Amafela hereafter). “Amafela” has been in operation at SPAR Eastern Cape since the organisation’s inauguration in 1993. Organisational cultures are dynamic. Organisational cultures shift, incrementally and constantly, in response to external and internal changes. Trying to assess an organisational culture is therefore complicated by the reality that one is trying to hit a moving target. However, a possibility exists that culture enhancement can be managed as a continuous process rather than big shifts (often in response to a crisis). A stable destination with regards to organisational culture should never be reached. The culture of an organisation should always be learning and developing. This prompted the researcher to ask the question, as an organisation responds to internal and external changes; can it lose its relevancy in the process? The primary objective of this research is to determine whether the commitment to the culture of “Amafela” and relevancy thereof at SPAR Eastern Cape is declining. The first step in achieving this objective was an in-depth theoretical study. The second step, and in order to achieve this objective, was an empirical survey conducted to canvas the opinions of (N= 149) respondents at SPAR Eastern Cape. The main findings of this research conducted at SPAR Eastern Cape can be summarised as follows: The organisational culture was assessed according to how respondents interpret the organisation’s existing organisational culture, and thus underlining areas in need of enhancement. In general the outcome of the survey exhibited that a large number of employees at SPAR Eastern Cape denoted that the culture of “Amafela” is still strong and is still relevant in the organisation. In this research, good to excellent levels of consistency for all eleven factors of “Amafela” were achieved. The items are therefore parallel in the test. Organisational leaders will influence the function of the people within the organisation. Moreover, leadership will set the present and future course of the company. This research articulates a correlation between leadership and “Amafela” factors. The eleven dimensions of the “Amafela” factors ranked according from favourable to less favourable. Customer focus emerged as the factor which most respondents agreed and strongly agreed with. It can be concluded then, that the culture of “Amafela Ndawonye” at SPAR Eastern Cape has the full support of the employees and is still relevant in the organization.
- Full Text:
- Date Issued: 2013
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