The effectiveness of productivity improvement initiatives at the Eberspacher Port Elizabeth manufacturing plant : an empirical study
- Authors: Zerbst, Nicolaas Jacobus
- Date: 2011
- Subjects: Industrial productivity , Manufacturing industries -- Labor productivity -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8782 , http://hdl.handle.net/10948/d1013009
- Description: Manufacturing in South Africa constantly face competition from both local as well as foreign entities. Productivity growth is viewed by many executives and business leaders as the key element in maintaining competitiveness in the global economy. The success of the South African manufacturing and its global competitiveness lie in its productivity. By focusing on promoting productivity, South African manufacturers will establish a source of sustained competitive gains, while labour will establish a sustainable source of income growth. The Eberspacher South Africa Port Elizabeth (ESA) is not in any way immune to the level of competition that impacts all businesses in South Africa. ESA not only competeswith other local catalytic converter companies in terms of a high level of productivity, but also with other manufacturing plants within the Eberspacher Group globally. In Eberspacher all exhaust manufacturing plants are constantly benchmarked, comparing productivity levels, quality levels, cost and delivery. This data is used not only to determine goals, but also forms a key determinant as to where any new business is placed. The internal competition encourages all manufacturing plants within Eberspacher to continously improve plant productivity within group. A company is competitive if it is able to produce products that are either cheaper or better than those of other firms. Most of ESA customers are internal final assembly plants from Europe, USA, India and China. ESA therefore constantly have to ensure that they are competitive in all aspects of business, including productivity. In ESA, the overall productivity performance of the manufacturing plant is of utmost importance to ensure the ability to supply all the customers with cost competitive products, at the right time and with zero defects. Productivity in Eberspacher is used as a vital measurement to the sourcing decision for any new business awarded to the group. The main purpose of this study is to determine the effectiveness of productivity improvement initiatives at the Eberspacher Port Elizabeth Manufacturing Plant.
- Full Text:
- Date Issued: 2011
- Authors: Zerbst, Nicolaas Jacobus
- Date: 2011
- Subjects: Industrial productivity , Manufacturing industries -- Labor productivity -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8782 , http://hdl.handle.net/10948/d1013009
- Description: Manufacturing in South Africa constantly face competition from both local as well as foreign entities. Productivity growth is viewed by many executives and business leaders as the key element in maintaining competitiveness in the global economy. The success of the South African manufacturing and its global competitiveness lie in its productivity. By focusing on promoting productivity, South African manufacturers will establish a source of sustained competitive gains, while labour will establish a sustainable source of income growth. The Eberspacher South Africa Port Elizabeth (ESA) is not in any way immune to the level of competition that impacts all businesses in South Africa. ESA not only competeswith other local catalytic converter companies in terms of a high level of productivity, but also with other manufacturing plants within the Eberspacher Group globally. In Eberspacher all exhaust manufacturing plants are constantly benchmarked, comparing productivity levels, quality levels, cost and delivery. This data is used not only to determine goals, but also forms a key determinant as to where any new business is placed. The internal competition encourages all manufacturing plants within Eberspacher to continously improve plant productivity within group. A company is competitive if it is able to produce products that are either cheaper or better than those of other firms. Most of ESA customers are internal final assembly plants from Europe, USA, India and China. ESA therefore constantly have to ensure that they are competitive in all aspects of business, including productivity. In ESA, the overall productivity performance of the manufacturing plant is of utmost importance to ensure the ability to supply all the customers with cost competitive products, at the right time and with zero defects. Productivity in Eberspacher is used as a vital measurement to the sourcing decision for any new business awarded to the group. The main purpose of this study is to determine the effectiveness of productivity improvement initiatives at the Eberspacher Port Elizabeth Manufacturing Plant.
- Full Text:
- Date Issued: 2011
The entrepreneurial orientation of selected ICT SMME's
- Authors: Whittaker, Donna
- Date: 2011
- Subjects: Business enterprises , Information technology
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8754 , http://hdl.handle.net/10948/d1011417 , Business enterprises , Information technology
- Description: Despite the demand for ICT skills, businesses are experiencing an ICT skills shortage. Constantly changing ICT technologies require business leaders to find qualified ICT professionals to implement new business strategies and business processes. The Information and Communications Technology (ICT) sector is experiencing a continued skills shortage and various initiatives have been launched to address the problem. Businesses continually struggle to find qualified and suitably skilled ICT personnel. As a result businesses have had to outsource their ICT requirements off-shore to obtain the required ICT skills and maintain their competitive advantage. In a country desperate for job creation, entrepreneurial inclination and start up of new businesses may play a pivotal role in the economic development and well being of individuals able to capitalise on the availability of ICT opportunities. Entrepreneurship is a critical factor in promoting innovation, creating employment opportunities and generating social and economic wealth in a country's economy. Sectors such as Information and Communication Technologies can be seen as archetypal entrepreneurial industries and can consequently play a key role in economic development. In the research that follows the author identifies an ICT skills shortage in South Africa. This is followed by an exploratory study that investigates the influence of psychological traits and socio-cultural variables on the entrepreneurial intent of selected ICT SMME’s in the Nelson Mandela Metropolitan Area. The findings revealed that both psychological traits together with socio-cultural variables influence an individual’s intention to start up a business. The predominant psychological trait discovered during the research was perseverance. Family environmental issues were the dominant socio-cultural variable influencing entrepreneurial intention amongst the case study subjects.
- Full Text:
- Date Issued: 2011
- Authors: Whittaker, Donna
- Date: 2011
- Subjects: Business enterprises , Information technology
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8754 , http://hdl.handle.net/10948/d1011417 , Business enterprises , Information technology
- Description: Despite the demand for ICT skills, businesses are experiencing an ICT skills shortage. Constantly changing ICT technologies require business leaders to find qualified ICT professionals to implement new business strategies and business processes. The Information and Communications Technology (ICT) sector is experiencing a continued skills shortage and various initiatives have been launched to address the problem. Businesses continually struggle to find qualified and suitably skilled ICT personnel. As a result businesses have had to outsource their ICT requirements off-shore to obtain the required ICT skills and maintain their competitive advantage. In a country desperate for job creation, entrepreneurial inclination and start up of new businesses may play a pivotal role in the economic development and well being of individuals able to capitalise on the availability of ICT opportunities. Entrepreneurship is a critical factor in promoting innovation, creating employment opportunities and generating social and economic wealth in a country's economy. Sectors such as Information and Communication Technologies can be seen as archetypal entrepreneurial industries and can consequently play a key role in economic development. In the research that follows the author identifies an ICT skills shortage in South Africa. This is followed by an exploratory study that investigates the influence of psychological traits and socio-cultural variables on the entrepreneurial intent of selected ICT SMME’s in the Nelson Mandela Metropolitan Area. The findings revealed that both psychological traits together with socio-cultural variables influence an individual’s intention to start up a business. The predominant psychological trait discovered during the research was perseverance. Family environmental issues were the dominant socio-cultural variable influencing entrepreneurial intention amongst the case study subjects.
- Full Text:
- Date Issued: 2011
An evaluation of the factors affecting student success at a South African higher education institution : implications for management
- Authors: Watkiss, Sheralyn Ann
- Date: 2011
- Subjects: Education, Higher -- South Africa , College dropout -- Prevention , Management -- Education (Higher) -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8817 , http://hdl.handle.net/10948/d1018826
- Description: The context of this study centres on Higher Education in South Africa, the role that this sector plays in terms of economic development and the implications that face Institutional management in retaining students in the Higher Education system. Central to this study is the notion that student development theory can be used as a basis towards understanding the customers of Higher Education, how to better serve the customers needs and finally, retain students in the system through more effective management practices. The education sector is growing at an increasingly rapid rate as a result of strategic goals of countries and organisations such as the United Nations promoting the notion of education for all people (Altbach, Reisberg & Rumbley, 2009). The aim of the strategic goals adopted by developing countries in particular is to enhance the human capital or skills and knowledge of its people since education is a known contributor towards economic, social and political development. Higher Education in particular is known to contribute towards the human capital and economic development of a country. The Higher Education sector in South Africa for instance contributes approximately 1.5 percent to the country‟s gross domestic product (GDP), significantly higher than other industry sectors (apart from gold and agriculture) in the country (van Heerden, Bohlmann, Giesecke, Makochekanwa, & Roos, 2007). Figure 1.1 provides a context of the relevant importance of the higher education sector towards economic growth.
- Full Text:
- Date Issued: 2011
- Authors: Watkiss, Sheralyn Ann
- Date: 2011
- Subjects: Education, Higher -- South Africa , College dropout -- Prevention , Management -- Education (Higher) -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8817 , http://hdl.handle.net/10948/d1018826
- Description: The context of this study centres on Higher Education in South Africa, the role that this sector plays in terms of economic development and the implications that face Institutional management in retaining students in the Higher Education system. Central to this study is the notion that student development theory can be used as a basis towards understanding the customers of Higher Education, how to better serve the customers needs and finally, retain students in the system through more effective management practices. The education sector is growing at an increasingly rapid rate as a result of strategic goals of countries and organisations such as the United Nations promoting the notion of education for all people (Altbach, Reisberg & Rumbley, 2009). The aim of the strategic goals adopted by developing countries in particular is to enhance the human capital or skills and knowledge of its people since education is a known contributor towards economic, social and political development. Higher Education in particular is known to contribute towards the human capital and economic development of a country. The Higher Education sector in South Africa for instance contributes approximately 1.5 percent to the country‟s gross domestic product (GDP), significantly higher than other industry sectors (apart from gold and agriculture) in the country (van Heerden, Bohlmann, Giesecke, Makochekanwa, & Roos, 2007). Figure 1.1 provides a context of the relevant importance of the higher education sector towards economic growth.
- Full Text:
- Date Issued: 2011
An evaluation of entrepreneurial skills needed for emerging black entrepreneurs within the Western Cape
- Authors: Vilakazi, Ezekiel
- Date: 2011
- Subjects: Entrepreneurship -- South Africa -- Western Cape , New business enterprises -- South Africa -- Western Cape , Business education
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8816 , http://hdl.handle.net/10948/d1018809
- Description: South Africa’s economy is in a phase of transformation. As part of this process, the South African government has identified the development of economic activities amongst previously disadvantaged black communities. However, this noble intent is challenged by a lack of entrepreneurial skills, which are seen as important elements in the economic development effort and necessary to achieve transformation goals and objectives (Smith, 2004). Since the apartheid era, South Africa has seen the emergence of two distinct economic sectors: a first world economy, consisting mostly of white owned and formal businesses, and a third world economy, consisting of mostly black owned and informal businesses. Economic activities of emerging entrepreneurs have been restricted to mostly the black townships and rural areas, whereas first world entrepreneurs have been actively involved in mainstream economic activities. The separation of emerging and first world entrepreneurs has resulted in a wide gap in entrepreneurial and technical skills and knowledge between the two. This imbalance has maintained a situation in which the minority of the population controls more than 80 per cent of the wealth of the country. Upon gaining independence in 1994, the new South African government embarked on the Reconstruction and Development Programme (RDP) to redress the imbalances of the past (GEM, 2001; GEM, 2002). The government has since also adopted the Growth Employment and Redistribution (GEAR) macroeconomic strategy to grow the economy, create employment and redistribute wealth. To accelerate the implementation of GEAR, the government has passed a number of Acts, namely: The National Small Business Promotion Act (102/1996), Skills Development Act (97/1998), Affirmative Procurement Act (5/2000), Mineral and Petroleum Resources Act (28/2002) and, most recently, the Mining Charter (2003), Petroleum Charter (2003), Financial services Charter (2003), and the Information Communications Technology (ICT) Charter (2004). Small business has been seen by government as a vehicle to create employment, promote economic growth and redistribute wealth; as such the promotion of entrepreneurship has been identified as a critical aspect of GEAR. However, despite supportive legislation and programmes, South Africa’s entrepreneurship rating remains below average, as evidenced by the findings of the Global Entrepreneurial Monitor reports (GEM, 2001; GEM, 2002). The wide gap in skills and knowledge between emerging and first world entrepreneurs in South Africa is a contributing factor to the country’s poor rating – and it is expected to widen as the new knowledge economy unfolds, if corrective measures are not taken by the government or private sector.
- Full Text:
- Date Issued: 2011
- Authors: Vilakazi, Ezekiel
- Date: 2011
- Subjects: Entrepreneurship -- South Africa -- Western Cape , New business enterprises -- South Africa -- Western Cape , Business education
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8816 , http://hdl.handle.net/10948/d1018809
- Description: South Africa’s economy is in a phase of transformation. As part of this process, the South African government has identified the development of economic activities amongst previously disadvantaged black communities. However, this noble intent is challenged by a lack of entrepreneurial skills, which are seen as important elements in the economic development effort and necessary to achieve transformation goals and objectives (Smith, 2004). Since the apartheid era, South Africa has seen the emergence of two distinct economic sectors: a first world economy, consisting mostly of white owned and formal businesses, and a third world economy, consisting of mostly black owned and informal businesses. Economic activities of emerging entrepreneurs have been restricted to mostly the black townships and rural areas, whereas first world entrepreneurs have been actively involved in mainstream economic activities. The separation of emerging and first world entrepreneurs has resulted in a wide gap in entrepreneurial and technical skills and knowledge between the two. This imbalance has maintained a situation in which the minority of the population controls more than 80 per cent of the wealth of the country. Upon gaining independence in 1994, the new South African government embarked on the Reconstruction and Development Programme (RDP) to redress the imbalances of the past (GEM, 2001; GEM, 2002). The government has since also adopted the Growth Employment and Redistribution (GEAR) macroeconomic strategy to grow the economy, create employment and redistribute wealth. To accelerate the implementation of GEAR, the government has passed a number of Acts, namely: The National Small Business Promotion Act (102/1996), Skills Development Act (97/1998), Affirmative Procurement Act (5/2000), Mineral and Petroleum Resources Act (28/2002) and, most recently, the Mining Charter (2003), Petroleum Charter (2003), Financial services Charter (2003), and the Information Communications Technology (ICT) Charter (2004). Small business has been seen by government as a vehicle to create employment, promote economic growth and redistribute wealth; as such the promotion of entrepreneurship has been identified as a critical aspect of GEAR. However, despite supportive legislation and programmes, South Africa’s entrepreneurship rating remains below average, as evidenced by the findings of the Global Entrepreneurial Monitor reports (GEM, 2001; GEM, 2002). The wide gap in skills and knowledge between emerging and first world entrepreneurs in South Africa is a contributing factor to the country’s poor rating – and it is expected to widen as the new knowledge economy unfolds, if corrective measures are not taken by the government or private sector.
- Full Text:
- Date Issued: 2011
How the Christian church can help in building business ethics
- Authors: Venter, Johannes Machiel
- Date: 2011
- Subjects: Business -- Religious aspects -- Christianity , Business ethics , Capitalism -- Religious aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8774 , http://hdl.handle.net/10948/d1012905
- Description: Research suggests that there is a relationship between religion and business ethics. When looking at the South African society and the statistics that says that 80 percent of the population is Christian but on the other hand we are confronted within this country with increasing incidents of corruption in private companies as well as in public services. Why would that be the case? This study seeks to understand if Christianity or the local church really makes an impact on the lives of its members. The research starts of by looking at behaviour in general and what constitute to good ethical decision-making. In the study on Christian ethics it becomes clear that there is a strong appeal in the Bible on ethical behaviour. The Bible goes as far as to claim that, when in a relationship with the Lord, the followers will show His character in the way they live at home and the way they behave and make ethical decisions at the workplace. This study used focus groups to research the role of the local church in changing behaviour. The study finds that Christianity per se does not change the behaviour of church members. The church members‘ definition of the church largely determines the impact the church will have on their lives. In the study on the Christian ethics it was clear that ethics were seen as something that was formed in communities and not by rules or regulations. It was not a case of people telling others what to do and what not. It was more a case of mentors that helped others to live differently in community with others. The study finds that when the local church is build on relationships and if there is a strong sense of community, the church has a huge impact on the lives of its members. This suggests that the local church should be more focused on strong and intimate relationships and not so much on the church as organisation or institute. This is also important for the businesses that will employ these members because they will make better ethical decisions.
- Full Text:
- Date Issued: 2011
- Authors: Venter, Johannes Machiel
- Date: 2011
- Subjects: Business -- Religious aspects -- Christianity , Business ethics , Capitalism -- Religious aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8774 , http://hdl.handle.net/10948/d1012905
- Description: Research suggests that there is a relationship between religion and business ethics. When looking at the South African society and the statistics that says that 80 percent of the population is Christian but on the other hand we are confronted within this country with increasing incidents of corruption in private companies as well as in public services. Why would that be the case? This study seeks to understand if Christianity or the local church really makes an impact on the lives of its members. The research starts of by looking at behaviour in general and what constitute to good ethical decision-making. In the study on Christian ethics it becomes clear that there is a strong appeal in the Bible on ethical behaviour. The Bible goes as far as to claim that, when in a relationship with the Lord, the followers will show His character in the way they live at home and the way they behave and make ethical decisions at the workplace. This study used focus groups to research the role of the local church in changing behaviour. The study finds that Christianity per se does not change the behaviour of church members. The church members‘ definition of the church largely determines the impact the church will have on their lives. In the study on the Christian ethics it was clear that ethics were seen as something that was formed in communities and not by rules or regulations. It was not a case of people telling others what to do and what not. It was more a case of mentors that helped others to live differently in community with others. The study finds that when the local church is build on relationships and if there is a strong sense of community, the church has a huge impact on the lives of its members. This suggests that the local church should be more focused on strong and intimate relationships and not so much on the church as organisation or institute. This is also important for the businesses that will employ these members because they will make better ethical decisions.
- Full Text:
- Date Issued: 2011
Evaluating motivational levels of employees in a contemporary South African organisation
- Authors: Van Wyk, Charl
- Date: 2011
- Subjects: Employee motivation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8615 , http://hdl.handle.net/10948/1542 , Employee motivation
- Description: The main purpose of this study was to evaluate the motivational levels of employees at CompSol, a contemporary South African organisation. Research for the study included a literature study of both the content and process theories of motivation in order to identify those factors that are important to consider when evaluating the levels of employee motivation. An empirical study was conducted after the appropriate measuring instrument was developed. The purpose of the measuring instrument was to identify the rank importance of these identified factors of motivation and to evaluate the levels of employee motivation by measuring the extent to which these factors are provided for in the organisation. A sample was selected from the target population, via cluster sampling, from the largest functional department within the organisation, namely the Claims processing department. The group’s dominant locus of control was also measured through the use of an appropriate measuring instrument. The major findings indicated that some of the factors of motivation were provided for to a great extent, while others had serious shortcomings. The findings were grouped into the different job title categories of the respondents in order to compare the overall responses of the groups, aimed at identifying trends, commonalities and differences. Findings also indicated that the majority of the participants have an external locus of control. The researcher suggested certain recommendations for those areas where findings indicated shortcomings, in an attempt to increase the overall levels of motivation within this specific functional department in the organisation.
- Full Text:
- Date Issued: 2011
- Authors: Van Wyk, Charl
- Date: 2011
- Subjects: Employee motivation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8615 , http://hdl.handle.net/10948/1542 , Employee motivation
- Description: The main purpose of this study was to evaluate the motivational levels of employees at CompSol, a contemporary South African organisation. Research for the study included a literature study of both the content and process theories of motivation in order to identify those factors that are important to consider when evaluating the levels of employee motivation. An empirical study was conducted after the appropriate measuring instrument was developed. The purpose of the measuring instrument was to identify the rank importance of these identified factors of motivation and to evaluate the levels of employee motivation by measuring the extent to which these factors are provided for in the organisation. A sample was selected from the target population, via cluster sampling, from the largest functional department within the organisation, namely the Claims processing department. The group’s dominant locus of control was also measured through the use of an appropriate measuring instrument. The major findings indicated that some of the factors of motivation were provided for to a great extent, while others had serious shortcomings. The findings were grouped into the different job title categories of the respondents in order to compare the overall responses of the groups, aimed at identifying trends, commonalities and differences. Findings also indicated that the majority of the participants have an external locus of control. The researcher suggested certain recommendations for those areas where findings indicated shortcomings, in an attempt to increase the overall levels of motivation within this specific functional department in the organisation.
- Full Text:
- Date Issued: 2011
Strategies impacting on a motivating climate and productivity
- Van Schalkwyk, Thomas Johannes
- Authors: Van Schalkwyk, Thomas Johannes
- Date: 2011
- Subjects: Employee motivation , Work environment
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:9422 , http://hdl.handle.net/10948/d1021238
- Description: Globalisation and the falling of trade barriers across the world have changed the way organisations conduct their business. Organisations have to become more competitive to compete against local rivals and imported products. Employees fulfil a vital role in this strategy and productive employees can enable organisations to accomplish this goal. Employees need to be motivated to contribute to the challenges of globalisation and ultimately the success of the organisation. Organisations therefore need to create a motivating climate wherein employees can perform. A number of motivational theories are recorded, but older theories make the assumption than an average human being exists. The more modern theories, which identify the relationship between dynamic variables, are more relevant but to a large extent do not consider the influence of trade unions. Trade unions are still very active in South Africa, and a combined effort by organisations and trade unions could result in a win-win outcome for both parties. Rewards and recognition drive behaviour which will result in enhanced productivity. Monetary rewards are the preferred incentive amongst employees, but the effect of training and development opportunities are often underestimated and under-utilised. Employees are generally eager to improve their skills levels, which could have a positive medium to long term impact on the organisation. Effective leadership is crucial to improved productivity and leaders have to create the environment for employees to perform. Traditional management styles are no longer effective and modern leaders have to develop their skills to achieve sustainability of the organisation.
- Full Text:
- Date Issued: 2011
- Authors: Van Schalkwyk, Thomas Johannes
- Date: 2011
- Subjects: Employee motivation , Work environment
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:9422 , http://hdl.handle.net/10948/d1021238
- Description: Globalisation and the falling of trade barriers across the world have changed the way organisations conduct their business. Organisations have to become more competitive to compete against local rivals and imported products. Employees fulfil a vital role in this strategy and productive employees can enable organisations to accomplish this goal. Employees need to be motivated to contribute to the challenges of globalisation and ultimately the success of the organisation. Organisations therefore need to create a motivating climate wherein employees can perform. A number of motivational theories are recorded, but older theories make the assumption than an average human being exists. The more modern theories, which identify the relationship between dynamic variables, are more relevant but to a large extent do not consider the influence of trade unions. Trade unions are still very active in South Africa, and a combined effort by organisations and trade unions could result in a win-win outcome for both parties. Rewards and recognition drive behaviour which will result in enhanced productivity. Monetary rewards are the preferred incentive amongst employees, but the effect of training and development opportunities are often underestimated and under-utilised. Employees are generally eager to improve their skills levels, which could have a positive medium to long term impact on the organisation. Effective leadership is crucial to improved productivity and leaders have to create the environment for employees to perform. Traditional management styles are no longer effective and modern leaders have to develop their skills to achieve sustainability of the organisation.
- Full Text:
- Date Issued: 2011
The impact of the implementation of E-HRM on the human resource management function
- Authors: Van Heerden, Jeanne-Marie
- Date: 2011
- Subjects: Personnel management -- Technological innovations , Personnel management -- Data processing
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8938 , http://hdl.handle.net/10948/d1021239
- Description: The purpose of the research was to improve the use of electronic human resource management in South African businesses by investigating that there is a positive impact when implementing e-HRM on the human resource management function. The research was carried out within a South African business, whose parent business concern is based overseas and has branches operating within South Africa The research was significant as it shaped the researcher’s concern as to whether electronic human resource would be beneficial to a South African business if the business superiors decide to implement e-HRM within their business opinion and what impact it would have. The methodological components that guided the research were a structured questionnaire that was distributed by using a combination of convenience, snowball, and judgemental sampling techniques. Certain aspects highlighted in the literature review were used as the framework for the development of a questionnaire to assess how people perceive the implementation of e-HR on their working environment and if e-HR has helped the business run more efficiently and effectively. Six hypotheses were tested and all were accepted. The potential for generalisations of the findings are that given the potential that e-HRM has for the transformation of human resource, it is reasonable to expect that the sizeable changes required, both in organisation and mindset, are likely to provoke resistance from various end users. What was learned was that HR is often hindered by a multitude of manual, paper based processes and transactions, such as tax, payroll and benefits information, that are costly, prone to errors and time-consuming to manage. This makes it difficult for HR organisations to focus on higher value business in initiatives that may help to drive the profitability and efficiency of the organisations. The implication of the findings about the impact of the implementation of e-HR on the Human Resource Management function was that firms need to figure out how to make technology feasible and industrious, as managers and Human Resource professionals are responsible for redefining how work at their firms or business flow as they need to keep ahead of the information curve and therefore learn how to influence information for business results to be more efficient and effective. The theoretical and practical implications of the findings are discussed and recommendations based on these findings are provided.
- Full Text:
- Date Issued: 2011
- Authors: Van Heerden, Jeanne-Marie
- Date: 2011
- Subjects: Personnel management -- Technological innovations , Personnel management -- Data processing
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8938 , http://hdl.handle.net/10948/d1021239
- Description: The purpose of the research was to improve the use of electronic human resource management in South African businesses by investigating that there is a positive impact when implementing e-HRM on the human resource management function. The research was carried out within a South African business, whose parent business concern is based overseas and has branches operating within South Africa The research was significant as it shaped the researcher’s concern as to whether electronic human resource would be beneficial to a South African business if the business superiors decide to implement e-HRM within their business opinion and what impact it would have. The methodological components that guided the research were a structured questionnaire that was distributed by using a combination of convenience, snowball, and judgemental sampling techniques. Certain aspects highlighted in the literature review were used as the framework for the development of a questionnaire to assess how people perceive the implementation of e-HR on their working environment and if e-HR has helped the business run more efficiently and effectively. Six hypotheses were tested and all were accepted. The potential for generalisations of the findings are that given the potential that e-HRM has for the transformation of human resource, it is reasonable to expect that the sizeable changes required, both in organisation and mindset, are likely to provoke resistance from various end users. What was learned was that HR is often hindered by a multitude of manual, paper based processes and transactions, such as tax, payroll and benefits information, that are costly, prone to errors and time-consuming to manage. This makes it difficult for HR organisations to focus on higher value business in initiatives that may help to drive the profitability and efficiency of the organisations. The implication of the findings about the impact of the implementation of e-HR on the Human Resource Management function was that firms need to figure out how to make technology feasible and industrious, as managers and Human Resource professionals are responsible for redefining how work at their firms or business flow as they need to keep ahead of the information curve and therefore learn how to influence information for business results to be more efficient and effective. The theoretical and practical implications of the findings are discussed and recommendations based on these findings are provided.
- Full Text:
- Date Issued: 2011
Investigating the utilisation of enterprise risk management at East London industrial development zone
- Authors: Tutani, Luvo
- Date: 2011
- Subjects: Risk management , Decision making
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8773 , http://hdl.handle.net/10948/d1012651 , Risk management , Decision making
- Description: The aim of this study was to suggest ways to use enterprise risk management (ERM) effectively towards achieving strategic objectives at East London Industrial Development Zone. The results of the research will contribute to the set of tools which business can utilise in effective business planning and achieve sustainability of enterprises. Enterprise risk management provides stakeholders with reasonable assurance that management has taken due care in drawing up strategies aligned with their appetite for risk. The objective was to investigate the utilisation of Enterprise Risk Management at East London Industrial Development Zone. The literature review revealed shortcomings of the traditional risk management strategy. Examples of the shortcomings are its preoccupation with hazard risks and its disconnection with other functions in an organisation. ERM has emerged as the organisation wide approach to the handling of risk. Effectively integrated with strategy-setting and performance management, ERM strengthens opportunity-seeking behaviour by helping directors and managers develop the confidence that they truly understand the risks inherent in the organization’s strategy and have the capabilities in place to manage and monitor those risks. The assessment of risks after the strategy formulation process results in defective risk management. The result could be strategic objectives that are unrealistic and risk management that is just an appendage to performance management. The empirical study consisted of face-to-face interviews using semi-structured questionnaires. The respondents were Business Unit Managers at East London Industrial Development Zone who advised on current practice of ERM in the organization. The main findings of the empirical investigation revealed that ERM started with organisational survival in mind but ended up being a compliance activity. Also, ERM is under-resourced as there are no dedicated ERM financial and human resources. The organization’s unstructured and informal approach to ERM could place the strategic objectives at risk. Recommendations conclude the investigation and address the shortcomings and improvements that can be made to the utilisation of ERM within the organization. The recommendations are ensuring strong commitment towards ERM and widening the participation of all employees in ERM; developing an ERM road map; allocation of resources to ERM initiative; development of a business case for ERM; training of all managers and all employees on ERM; and focusing on low-hanging return, which may result in quicker realisation of the value added by ERM to the organization.
- Full Text:
- Date Issued: 2011
- Authors: Tutani, Luvo
- Date: 2011
- Subjects: Risk management , Decision making
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8773 , http://hdl.handle.net/10948/d1012651 , Risk management , Decision making
- Description: The aim of this study was to suggest ways to use enterprise risk management (ERM) effectively towards achieving strategic objectives at East London Industrial Development Zone. The results of the research will contribute to the set of tools which business can utilise in effective business planning and achieve sustainability of enterprises. Enterprise risk management provides stakeholders with reasonable assurance that management has taken due care in drawing up strategies aligned with their appetite for risk. The objective was to investigate the utilisation of Enterprise Risk Management at East London Industrial Development Zone. The literature review revealed shortcomings of the traditional risk management strategy. Examples of the shortcomings are its preoccupation with hazard risks and its disconnection with other functions in an organisation. ERM has emerged as the organisation wide approach to the handling of risk. Effectively integrated with strategy-setting and performance management, ERM strengthens opportunity-seeking behaviour by helping directors and managers develop the confidence that they truly understand the risks inherent in the organization’s strategy and have the capabilities in place to manage and monitor those risks. The assessment of risks after the strategy formulation process results in defective risk management. The result could be strategic objectives that are unrealistic and risk management that is just an appendage to performance management. The empirical study consisted of face-to-face interviews using semi-structured questionnaires. The respondents were Business Unit Managers at East London Industrial Development Zone who advised on current practice of ERM in the organization. The main findings of the empirical investigation revealed that ERM started with organisational survival in mind but ended up being a compliance activity. Also, ERM is under-resourced as there are no dedicated ERM financial and human resources. The organization’s unstructured and informal approach to ERM could place the strategic objectives at risk. Recommendations conclude the investigation and address the shortcomings and improvements that can be made to the utilisation of ERM within the organization. The recommendations are ensuring strong commitment towards ERM and widening the participation of all employees in ERM; developing an ERM road map; allocation of resources to ERM initiative; development of a business case for ERM; training of all managers and all employees on ERM; and focusing on low-hanging return, which may result in quicker realisation of the value added by ERM to the organization.
- Full Text:
- Date Issued: 2011
A case study of the strategic leadership displayed by Kevin Hedderwick at Famous Brands between 2004-2009
- Authors: Tom, Lubabalo Alexander
- Date: 2011
- Subjects: Hedderwick, Kevin Famous Brands Leadership -- South Africa Case studies Strategic planning -- South Africa Case studies Corporate culture -- South Africa Case studies Organizational behavior -- South Africa Case studies Financial management -- South Africa Case studies Food industry and trade -- South Africa Case studies
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:772 , http://hdl.handle.net/10962/d1003893
- Description: Research studies and the review of academic literature has found that strategic leadership had a direct impact on organisational climate, and that climate in turn accounted for nearly one third of the financial results of organisations (Goleman, 2000). The conclusion from research conducted across 13 industries established that over a 20 year period, leadership accounted for more variations in performance than any other variable (Northouse, 2006). This thesis confines its research to a case study on Famous Brands. Famous Brands is currently one of Africa’s leading Quick Service Restaurant and Casual Dining franchisors and is also represented in the United Kingdom. The Group also has a manufacturing arm and supplies its franchisees, the retail trade and the broader hospitality industry with a wide range of meat, sauce, bakery, ice cream, fruit juice and mineral water products. At the time when the company’s name changed from Steers Holdings to Famous Brand in 2004, Kevin Hedderwick was appointed as Chief Operating Officer. The research examines how Kevin Hedderwick has exercised strategic leadership and thereby influenced Famous Brands’ performance. Hedderwick displays qualities, attributes and behaviours that are characterized by the phenomenon of “strategic leadership”. A quantitative analysis of Famous Brands financial performance (between 2005 and 2009) was undertaken. Further qualitative descriptions were used to further give meaning to the financial results. The success experienced by Famous Brands since Hedderwick’s appointment, seem to suggest that strategic choices and initiatives have been met with great success. The research is presented in the form of a case study that can be developed into a teaching case to be used in the classroom to illustrate the exercise of strategic leadership. The researcher explored a qualitative research framework by collecting and assimilating data from available documentation, and from a formal interview that was conducted with Mr Hedderwick. Information was also obtained from interviews that were conducted with other senior executives and influential personnel. This research concludes that the success of organisations is dependent on the interventions of a strategic leader who displays a specialist set of skills and behaviours. These strategic leaders have the ability to successfully influence their employees, thereby creating an enabling environment for the implementation of their strategic choices.
- Full Text:
- Date Issued: 2011
- Authors: Tom, Lubabalo Alexander
- Date: 2011
- Subjects: Hedderwick, Kevin Famous Brands Leadership -- South Africa Case studies Strategic planning -- South Africa Case studies Corporate culture -- South Africa Case studies Organizational behavior -- South Africa Case studies Financial management -- South Africa Case studies Food industry and trade -- South Africa Case studies
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:772 , http://hdl.handle.net/10962/d1003893
- Description: Research studies and the review of academic literature has found that strategic leadership had a direct impact on organisational climate, and that climate in turn accounted for nearly one third of the financial results of organisations (Goleman, 2000). The conclusion from research conducted across 13 industries established that over a 20 year period, leadership accounted for more variations in performance than any other variable (Northouse, 2006). This thesis confines its research to a case study on Famous Brands. Famous Brands is currently one of Africa’s leading Quick Service Restaurant and Casual Dining franchisors and is also represented in the United Kingdom. The Group also has a manufacturing arm and supplies its franchisees, the retail trade and the broader hospitality industry with a wide range of meat, sauce, bakery, ice cream, fruit juice and mineral water products. At the time when the company’s name changed from Steers Holdings to Famous Brand in 2004, Kevin Hedderwick was appointed as Chief Operating Officer. The research examines how Kevin Hedderwick has exercised strategic leadership and thereby influenced Famous Brands’ performance. Hedderwick displays qualities, attributes and behaviours that are characterized by the phenomenon of “strategic leadership”. A quantitative analysis of Famous Brands financial performance (between 2005 and 2009) was undertaken. Further qualitative descriptions were used to further give meaning to the financial results. The success experienced by Famous Brands since Hedderwick’s appointment, seem to suggest that strategic choices and initiatives have been met with great success. The research is presented in the form of a case study that can be developed into a teaching case to be used in the classroom to illustrate the exercise of strategic leadership. The researcher explored a qualitative research framework by collecting and assimilating data from available documentation, and from a formal interview that was conducted with Mr Hedderwick. Information was also obtained from interviews that were conducted with other senior executives and influential personnel. This research concludes that the success of organisations is dependent on the interventions of a strategic leader who displays a specialist set of skills and behaviours. These strategic leaders have the ability to successfully influence their employees, thereby creating an enabling environment for the implementation of their strategic choices.
- Full Text:
- Date Issued: 2011
Improving service quality and operations at a South African private healthcare clinic through the implimentation of lean principles
- Theunissen, Dirkie Petra Stephanie
- Authors: Theunissen, Dirkie Petra Stephanie
- Date: 2011
- Subjects: Hospital care -- South Africa -- Quality control , Hospital care -- South Africa -- Cost effectiveness
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:9313 , http://hdl.handle.net/10948/d1019943
- Description: Although open to debate, it is something of an undisputed fact and has been since the days of Florence Nightingale, that hospital management is frustrated with recurring problems - many of them due to broken processes. Hospitals are places of phenomenal healing and heroic care. However, as with any human-led endeavour, there are problems. (Grunden (2009)). A first time use of the word ‘lean’ generally begs some explaination as it is not a commonly used word. The simplest way to explain the word is by way of the introduction of the concept known as ‘lean management’. Lean management is a methodology which allows hospitals to advance the quality of patient care by reducing errors and waiting times. Lean is a system of reinforcement of hospital business for the long term thereby reducing costs and risk. Kanban (2009) states that lean is a toolset; a management system and a viewpoint that can change the way hospitals are structured and managed. Lean helps managers to comprehend and identify broken systems and to improve these in small parts, while employees aid in finding solutions for broken systems. This proposal analyses the effect lean tools have had within Arwyp Medical Centre in Kempton Park, South Africa.
- Full Text:
- Date Issued: 2011
- Authors: Theunissen, Dirkie Petra Stephanie
- Date: 2011
- Subjects: Hospital care -- South Africa -- Quality control , Hospital care -- South Africa -- Cost effectiveness
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:9313 , http://hdl.handle.net/10948/d1019943
- Description: Although open to debate, it is something of an undisputed fact and has been since the days of Florence Nightingale, that hospital management is frustrated with recurring problems - many of them due to broken processes. Hospitals are places of phenomenal healing and heroic care. However, as with any human-led endeavour, there are problems. (Grunden (2009)). A first time use of the word ‘lean’ generally begs some explaination as it is not a commonly used word. The simplest way to explain the word is by way of the introduction of the concept known as ‘lean management’. Lean management is a methodology which allows hospitals to advance the quality of patient care by reducing errors and waiting times. Lean is a system of reinforcement of hospital business for the long term thereby reducing costs and risk. Kanban (2009) states that lean is a toolset; a management system and a viewpoint that can change the way hospitals are structured and managed. Lean helps managers to comprehend and identify broken systems and to improve these in small parts, while employees aid in finding solutions for broken systems. This proposal analyses the effect lean tools have had within Arwyp Medical Centre in Kempton Park, South Africa.
- Full Text:
- Date Issued: 2011
Exploring the limited participation of SMMEs in communal business practices
- Authors: Tembo, Theophilus Tawanda
- Date: 2011
- Subjects: Social responsibility of business -- South Africa Small business -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/14455 , vital:27637
- Description: Corporate Social responsibility (CSR) has evidently moved beyond the jurisdictions of academia and begun its ascension to the top of the corporate agenda. CSR is no longer considered a ‗by the way‘ but as a concept to be aligned to a company‘s strategy. The participation of businesses in CSR activities is especially vital in the developing world where the socio-economic needs of the communities are vast. Companies realise they cannot succeed in communities that fail, and CSR is seen as the most direct way to improve communities. With the immense importance of small, medium and micro enterprises (SMMEs) in any economy, this study explores their limited participation in CSR, which will later be redefined as Communal Business Practices (CBP). An in-depth interview between the author and the manager/owner of a SMME was used to isolate four factors upon which the sub-problems were developed. These factors were Pressure from the Public, Resource Constraints, Scale of Activity, and Visibility. A questionnaire built on these factors was developed and distributed to various SMME managers /owners in Gauteng, Eastern Cape, and Western Cape provinces to explore their opinions on the participation of SMMEs in CBPs. Of the 97% of respondents who believed it was their responsibility to empower their communities, only 43% said they participated in CBPs. It was discovered that SMMEs do not feel pressure from the public to partake in CBPs like their larger counterparts. Instead resource constraints were identified as the most common barrier to SMME participation in CBPs. On the issue of visibility, most SMMEs felt they were not visible enough to benefit from improved legitimacy and reputational effects as larger companies do. On the problem of scale of activity, respondents felt it is proportional to the scale of CBP participation but not a barrier to participation The author concludes the study by putting forward some recommendations to increase the participation of SMMEs in social responsibility activities.
- Full Text:
- Date Issued: 2011
- Authors: Tembo, Theophilus Tawanda
- Date: 2011
- Subjects: Social responsibility of business -- South Africa Small business -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/14455 , vital:27637
- Description: Corporate Social responsibility (CSR) has evidently moved beyond the jurisdictions of academia and begun its ascension to the top of the corporate agenda. CSR is no longer considered a ‗by the way‘ but as a concept to be aligned to a company‘s strategy. The participation of businesses in CSR activities is especially vital in the developing world where the socio-economic needs of the communities are vast. Companies realise they cannot succeed in communities that fail, and CSR is seen as the most direct way to improve communities. With the immense importance of small, medium and micro enterprises (SMMEs) in any economy, this study explores their limited participation in CSR, which will later be redefined as Communal Business Practices (CBP). An in-depth interview between the author and the manager/owner of a SMME was used to isolate four factors upon which the sub-problems were developed. These factors were Pressure from the Public, Resource Constraints, Scale of Activity, and Visibility. A questionnaire built on these factors was developed and distributed to various SMME managers /owners in Gauteng, Eastern Cape, and Western Cape provinces to explore their opinions on the participation of SMMEs in CBPs. Of the 97% of respondents who believed it was their responsibility to empower their communities, only 43% said they participated in CBPs. It was discovered that SMMEs do not feel pressure from the public to partake in CBPs like their larger counterparts. Instead resource constraints were identified as the most common barrier to SMME participation in CBPs. On the issue of visibility, most SMMEs felt they were not visible enough to benefit from improved legitimacy and reputational effects as larger companies do. On the problem of scale of activity, respondents felt it is proportional to the scale of CBP participation but not a barrier to participation The author concludes the study by putting forward some recommendations to increase the participation of SMMEs in social responsibility activities.
- Full Text:
- Date Issued: 2011
Leveraging shop floor management to create an organization of self managed people at SA canopy
- Authors: Swart, Jacques
- Date: 2011
- Subjects: Industrial management -- South Africa , Production management -- South Africa , Teams in the workplace -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8785 , http://hdl.handle.net/10948/d1013753
- Description: All world class manufacturing organizations have shop floor management in place. Shop floor management principles and tools are utilised to plan and to react in out of control conditions. Shop floor management is also utilised to involve people in decision making and to encourage continuous improvement. Various shop floor management principles exist and are applied differently depending on the nature of the business, however all these principles are present in all the companies researched. SA Canopy currently applies very little or no shop floor management principles. To be able to achieve its objectives and mission set by the new shareholders, shop floor excellence must be achieved. The objective of the study was to establish shop floor management principles utilised by the automotive industry as well as best in class organizations. To achieve this, a comprehensive literature study was performed on shop floor management. A questionnaire and audit schedule was designed based on guidelines in the literature study in order to establish what shop floor management principles are being utilised in the industry. The researcher used random sampling methods in distributing the questionnaire. An internal audit of the companies was conducted to support the responses in from the questionnaires. The opinions of the various respondents were compared with the guidelines provided in the literature survey in order to indentify shop floor management principles which would be suitable for SA Canopy. The following main recommendations were made: In order for SA canopy to achieve its objectives the company needs to develop a mission statement for everyone to work towards; SA Canopy needs to become more customer and supplier orientated. This will improve the overall performance of the business in respect of cost, quality and output; It is important that SA Canopy promotes teamwork so as to create a culture of continuous improvement; Problem solving skills need to be developed in the organization; Roles of Supervision need to be clearly defined and development programmes need to be put in place for supervision; A management process similar to the “Plan, Do, Check, Action “needs to be put in place to ensure effective actioning and monitoring of improvements and performance of stakeholders.
- Full Text:
- Date Issued: 2011
- Authors: Swart, Jacques
- Date: 2011
- Subjects: Industrial management -- South Africa , Production management -- South Africa , Teams in the workplace -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8785 , http://hdl.handle.net/10948/d1013753
- Description: All world class manufacturing organizations have shop floor management in place. Shop floor management principles and tools are utilised to plan and to react in out of control conditions. Shop floor management is also utilised to involve people in decision making and to encourage continuous improvement. Various shop floor management principles exist and are applied differently depending on the nature of the business, however all these principles are present in all the companies researched. SA Canopy currently applies very little or no shop floor management principles. To be able to achieve its objectives and mission set by the new shareholders, shop floor excellence must be achieved. The objective of the study was to establish shop floor management principles utilised by the automotive industry as well as best in class organizations. To achieve this, a comprehensive literature study was performed on shop floor management. A questionnaire and audit schedule was designed based on guidelines in the literature study in order to establish what shop floor management principles are being utilised in the industry. The researcher used random sampling methods in distributing the questionnaire. An internal audit of the companies was conducted to support the responses in from the questionnaires. The opinions of the various respondents were compared with the guidelines provided in the literature survey in order to indentify shop floor management principles which would be suitable for SA Canopy. The following main recommendations were made: In order for SA canopy to achieve its objectives the company needs to develop a mission statement for everyone to work towards; SA Canopy needs to become more customer and supplier orientated. This will improve the overall performance of the business in respect of cost, quality and output; It is important that SA Canopy promotes teamwork so as to create a culture of continuous improvement; Problem solving skills need to be developed in the organization; Roles of Supervision need to be clearly defined and development programmes need to be put in place for supervision; A management process similar to the “Plan, Do, Check, Action “needs to be put in place to ensure effective actioning and monitoring of improvements and performance of stakeholders.
- Full Text:
- Date Issued: 2011
Talent management by the East London IDZ to lever the competitive edge
- Authors: Swana, Leonard Sandile
- Date: 2011
- Subjects: Investments, Foreign , Ability -- Economic aspects -- South Africa -- East London
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8795 , http://hdl.handle.net/10948/d1015982
- Description: Talent in the field of attraction of Foreign Direct Investment (FDI) is scarce in South Africa, especially in the Eastern Cape, due to the history of exclusion of South Africa from world economic participation, prior to 1994. In order for the ELIDZ to achieve its mandate of FDI attraction, job creation and economic growth, talent management has to be a key aspect in the boardroom discussions and strategic planning sessions. The purpose of this study is to investigate the effective use of talent management by the East London IDZ to leverage the competitive edge of the ELIDZ in the business of attracting Foreign Direct Investment into South Africa, and also of competing against the world’s Economic Processing Zones (EPZ’s) and Free Trade Zones (FTZ’s). According to Holbeche (2009:166), talent consists of those individuals who can make a difference to organisational performance, either through their immediate contribution, or, in the longer term, by demonstrating the highest level of potential. For the purpose of this study, talent management is defined as the systematic attraction, identification, development, engagement / retention and deployment of those individuals with high potential who are of particular value to an organisation. The literature reviewed pointed out very clearly that organisations that have properly developed, implemented and managed talent management strategies enjoy high levels of motivation, innovation and creativity, lesser levels of staff turn-over, high employee performance, superior productivity and mostly a competitive advantage in their league. The East London IDZ study response enjoyed a rate of 40 out of 54 employees who received questionnaires and returned them by the due date. The responses represented a total of 74.1 percent, and this level of response is attributed to the fact that by the end of May 2011, the ELIDZ had just undergone an Organisational Re-structuring. The current status quo of the ELIDZ, based on the views as reflected in this study ,is very compromising for an organisation that aims to compete in the global space for the attraction and retention of foreign direct investment (FDI’s), and the global competitiveness based on the talent available. The overall picture depicted by the empirical results suggests that there are critical gaps for which the ELIDZ Executive Management and Board need to craft solutions, if competitiveness is going to be taken seriously in the near and long-term future.
- Full Text:
- Date Issued: 2011
- Authors: Swana, Leonard Sandile
- Date: 2011
- Subjects: Investments, Foreign , Ability -- Economic aspects -- South Africa -- East London
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8795 , http://hdl.handle.net/10948/d1015982
- Description: Talent in the field of attraction of Foreign Direct Investment (FDI) is scarce in South Africa, especially in the Eastern Cape, due to the history of exclusion of South Africa from world economic participation, prior to 1994. In order for the ELIDZ to achieve its mandate of FDI attraction, job creation and economic growth, talent management has to be a key aspect in the boardroom discussions and strategic planning sessions. The purpose of this study is to investigate the effective use of talent management by the East London IDZ to leverage the competitive edge of the ELIDZ in the business of attracting Foreign Direct Investment into South Africa, and also of competing against the world’s Economic Processing Zones (EPZ’s) and Free Trade Zones (FTZ’s). According to Holbeche (2009:166), talent consists of those individuals who can make a difference to organisational performance, either through their immediate contribution, or, in the longer term, by demonstrating the highest level of potential. For the purpose of this study, talent management is defined as the systematic attraction, identification, development, engagement / retention and deployment of those individuals with high potential who are of particular value to an organisation. The literature reviewed pointed out very clearly that organisations that have properly developed, implemented and managed talent management strategies enjoy high levels of motivation, innovation and creativity, lesser levels of staff turn-over, high employee performance, superior productivity and mostly a competitive advantage in their league. The East London IDZ study response enjoyed a rate of 40 out of 54 employees who received questionnaires and returned them by the due date. The responses represented a total of 74.1 percent, and this level of response is attributed to the fact that by the end of May 2011, the ELIDZ had just undergone an Organisational Re-structuring. The current status quo of the ELIDZ, based on the views as reflected in this study ,is very compromising for an organisation that aims to compete in the global space for the attraction and retention of foreign direct investment (FDI’s), and the global competitiveness based on the talent available. The overall picture depicted by the empirical results suggests that there are critical gaps for which the ELIDZ Executive Management and Board need to craft solutions, if competitiveness is going to be taken seriously in the near and long-term future.
- Full Text:
- Date Issued: 2011
Factors influencing improvements of productivity at Ford Struandale Engine Plant
- Authors: Sundu, Zamandile Oscar
- Date: 2011
- Subjects: Automobile industry and trade -- Capital productivity -- South Africa , Lean manufacturing -- South Africa , Automobile factories
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8651 , http://hdl.handle.net/10948/1377 , Automobile industry and trade -- Capital productivity -- South Africa , Lean manufacturing -- South Africa , Automobile factories
- Description: This treatise investigates the underlying factors influencing productivity at Ford Struandale Engine Plant.
- Full Text:
- Date Issued: 2011
- Authors: Sundu, Zamandile Oscar
- Date: 2011
- Subjects: Automobile industry and trade -- Capital productivity -- South Africa , Lean manufacturing -- South Africa , Automobile factories
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8651 , http://hdl.handle.net/10948/1377 , Automobile industry and trade -- Capital productivity -- South Africa , Lean manufacturing -- South Africa , Automobile factories
- Description: This treatise investigates the underlying factors influencing productivity at Ford Struandale Engine Plant.
- Full Text:
- Date Issued: 2011
Increasing the competitve advantage of the smaller short-term insurance intermediary
- Authors: Stumke, Francois
- Date: 2011
- Subjects: Insurance -- South Africa , Insurance companies -- South Africa -- Finance , Financial services industry -- Marketing
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:9372 , http://hdl.handle.net/10948/d1012447 , Insurance -- South Africa , Insurance companies -- South Africa -- Finance , Financial services industry -- Marketing
- Description: In a fragmented and competitive industry, it is likely for the smaller roleplayer to be challenged in terms of competitiveness and market share. It is, therefore, important for the smaller organisation to etch its position in the market, by increasing its competitive advantage. In a milieu where there is a shift in distribution dynamics and the balance of power, and an increase in consumerism, the need to react is a pressing issue to be addressed by the smaller player. In the context of this study, the small and medium-low-impact intermediary in the South African short-term insurance industry is under pressure from, among others, direct distribution models and the increasing volume of the medium-high and high-impact intermediaries. It is determined in this study that the intermediary is challenged by all five market forces, as postulated by Porter in the model of “the five forces that shape industry competition”. The intermediary organisation must adopt positioning strategies, and differentiate its offering, in order to stay relevant in the industry. The short-term insurance intermediate industry is classified as a service industry; and therefore, it has unique factors to attend to. The positioning and differentiation strategies must be implemented without compromising the service quality levels. Furthermore, in the development of positioning strategies, it is essential to investigate the traditional marketing mix, while amplifying the mix with contemporary views of the subject. These form the basis of the positioning strategy; and from there, differentiation offerings can be shaped. A survey analysis of the product suppliers aims to identify the most important strategies for success. The study relies on the industry knowledge of the executives of these organisations, to steer the positioning strategies of the intermediary to fit in with their own positioning in the marketplace.
- Full Text:
- Date Issued: 2011
- Authors: Stumke, Francois
- Date: 2011
- Subjects: Insurance -- South Africa , Insurance companies -- South Africa -- Finance , Financial services industry -- Marketing
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:9372 , http://hdl.handle.net/10948/d1012447 , Insurance -- South Africa , Insurance companies -- South Africa -- Finance , Financial services industry -- Marketing
- Description: In a fragmented and competitive industry, it is likely for the smaller roleplayer to be challenged in terms of competitiveness and market share. It is, therefore, important for the smaller organisation to etch its position in the market, by increasing its competitive advantage. In a milieu where there is a shift in distribution dynamics and the balance of power, and an increase in consumerism, the need to react is a pressing issue to be addressed by the smaller player. In the context of this study, the small and medium-low-impact intermediary in the South African short-term insurance industry is under pressure from, among others, direct distribution models and the increasing volume of the medium-high and high-impact intermediaries. It is determined in this study that the intermediary is challenged by all five market forces, as postulated by Porter in the model of “the five forces that shape industry competition”. The intermediary organisation must adopt positioning strategies, and differentiate its offering, in order to stay relevant in the industry. The short-term insurance intermediate industry is classified as a service industry; and therefore, it has unique factors to attend to. The positioning and differentiation strategies must be implemented without compromising the service quality levels. Furthermore, in the development of positioning strategies, it is essential to investigate the traditional marketing mix, while amplifying the mix with contemporary views of the subject. These form the basis of the positioning strategy; and from there, differentiation offerings can be shaped. A survey analysis of the product suppliers aims to identify the most important strategies for success. The study relies on the industry knowledge of the executives of these organisations, to steer the positioning strategies of the intermediary to fit in with their own positioning in the marketplace.
- Full Text:
- Date Issued: 2011
Brand loyalty in the South African tyre industry
- Authors: Stewart, Russel
- Date: 2011
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8796 , http://hdl.handle.net/10948/d1015983
- Description: The tyre industry plays an important role in the concept of mobility. Mobility defines the human need for transportation, which has been growing at an accelerated pace since the dawn of the nineteenth century. More importantly, modern mobility cannot be achieved without the use of a pneumatic tyre, a commodity that has become increasingly complex and competitive with countless brands and products available on a global scale. In order to stand out in this competitive market landscape, big brands attempt to build an amount of brand awareness within the market place, while maintaining a balance in creating a demand for their product in pull marketing strategies. While the market place becomes increasingly competitive on a both a global and local level, tyre brands are all trying various tactics in an effort to secure wheel positions on consumer’s vehicles. Within the marketing mix there are various strategies and tactics that can be adopted by tyre brands to secure a share of voice within the mind of the consumer when the need arises for new tyres, however in South Africa, only the established brands have the spending power to employ traditional media space in an effort to communicate with the consumer. It has also become increasingly difficult for established brands to remain dominant within the decision journey of consumers, especially when the retailer has the final contact with the consumer and may be promoting the purchase of a tyre brands that results in higher margins that the brand originally requested by the consumer. The tyre industry plays an important role in the concept of mobility. Mobility defines the human need for transportation, which has been growing at an accelerated pace since the dawn of the nineteenth century. More importantly, modern mobility cannot be achieved without the use of a pneumatic tyre, a commodity that has become increasingly complex and competitive with countless brands and products available on a global scale. In order to stand out in this competitive market landscape, big brands attempt to build an amount of brand awareness within the market place, while maintaining a balance in creating a demand for their product in pull marketing strategies. While the market place becomes increasingly competitive on a both a global and local level, tyre brands are all trying various tactics in an effort to secure wheel positions on consumer’s vehicles. Within the marketing mix there are various strategies and tactics that can be adopted by tyre brands to secure a share of voice within the mind of the consumer when the need arises for new tyres, however in South Africa, only the established brands have the spending power to employ traditional media space in an effort to communicate with the consumer. It has also become increasingly difficult for established brands to remain dominant within the decision journey of consumers, especially when the retailer has the final contact with the consumer and may be promoting the purchase of a tyre brands that results in higher margins that the brand originally requested by the consumer. The questions that remain are; do retailers have a high degree of influence on consumer behaviour or are high levels of brand awareness enough for a brand owner to be assured of a consistent demand on their product? This research aims to validate the interdependence of brand awareness and retailer influence on the consumer decision journey within the South African tyre industry. The research starts by setting the scene within the global and local tyre industry through the use of the Continental Corporation for illustration purposes. Once the scene is set in terms of the industry in which the research is taking place, brand theory is exhaustively discussed providing relevance and context within the tyre industry. Within the discussion of brand equity, the consumer decision journey and touch points are introduced as process and influence before the final purchase is made. With the theory of the tyre industry and branding covered, qualitative fieldwork was undertaken by two researchers at a tyre retail group in Tswane, South Africa. The fieldwork consisted of questionnaires that needed to be completed by consumers who had just concluded their purchase decision and were waiting in the retailer for the work to be concluded on their vehicle. The results of the fieldwork are extensively analysed and discussed upon which conclusions and recommendations for future research are drawn. The sample attained is sufficient for qualitative analysis; however the conclusions need to be read within the context of the sample size and geographical location in which the research was conducted. Further context was provided from the retail store owner who provided expert comment and insight based on experience within the industry and retail environment. The comment was utilised along with the theory to either validate or disprove findings, which formed the basis for recommendations for future research.
- Full Text:
- Date Issued: 2011
- Authors: Stewart, Russel
- Date: 2011
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8796 , http://hdl.handle.net/10948/d1015983
- Description: The tyre industry plays an important role in the concept of mobility. Mobility defines the human need for transportation, which has been growing at an accelerated pace since the dawn of the nineteenth century. More importantly, modern mobility cannot be achieved without the use of a pneumatic tyre, a commodity that has become increasingly complex and competitive with countless brands and products available on a global scale. In order to stand out in this competitive market landscape, big brands attempt to build an amount of brand awareness within the market place, while maintaining a balance in creating a demand for their product in pull marketing strategies. While the market place becomes increasingly competitive on a both a global and local level, tyre brands are all trying various tactics in an effort to secure wheel positions on consumer’s vehicles. Within the marketing mix there are various strategies and tactics that can be adopted by tyre brands to secure a share of voice within the mind of the consumer when the need arises for new tyres, however in South Africa, only the established brands have the spending power to employ traditional media space in an effort to communicate with the consumer. It has also become increasingly difficult for established brands to remain dominant within the decision journey of consumers, especially when the retailer has the final contact with the consumer and may be promoting the purchase of a tyre brands that results in higher margins that the brand originally requested by the consumer. The tyre industry plays an important role in the concept of mobility. Mobility defines the human need for transportation, which has been growing at an accelerated pace since the dawn of the nineteenth century. More importantly, modern mobility cannot be achieved without the use of a pneumatic tyre, a commodity that has become increasingly complex and competitive with countless brands and products available on a global scale. In order to stand out in this competitive market landscape, big brands attempt to build an amount of brand awareness within the market place, while maintaining a balance in creating a demand for their product in pull marketing strategies. While the market place becomes increasingly competitive on a both a global and local level, tyre brands are all trying various tactics in an effort to secure wheel positions on consumer’s vehicles. Within the marketing mix there are various strategies and tactics that can be adopted by tyre brands to secure a share of voice within the mind of the consumer when the need arises for new tyres, however in South Africa, only the established brands have the spending power to employ traditional media space in an effort to communicate with the consumer. It has also become increasingly difficult for established brands to remain dominant within the decision journey of consumers, especially when the retailer has the final contact with the consumer and may be promoting the purchase of a tyre brands that results in higher margins that the brand originally requested by the consumer. The questions that remain are; do retailers have a high degree of influence on consumer behaviour or are high levels of brand awareness enough for a brand owner to be assured of a consistent demand on their product? This research aims to validate the interdependence of brand awareness and retailer influence on the consumer decision journey within the South African tyre industry. The research starts by setting the scene within the global and local tyre industry through the use of the Continental Corporation for illustration purposes. Once the scene is set in terms of the industry in which the research is taking place, brand theory is exhaustively discussed providing relevance and context within the tyre industry. Within the discussion of brand equity, the consumer decision journey and touch points are introduced as process and influence before the final purchase is made. With the theory of the tyre industry and branding covered, qualitative fieldwork was undertaken by two researchers at a tyre retail group in Tswane, South Africa. The fieldwork consisted of questionnaires that needed to be completed by consumers who had just concluded their purchase decision and were waiting in the retailer for the work to be concluded on their vehicle. The results of the fieldwork are extensively analysed and discussed upon which conclusions and recommendations for future research are drawn. The sample attained is sufficient for qualitative analysis; however the conclusions need to be read within the context of the sample size and geographical location in which the research was conducted. Further context was provided from the retail store owner who provided expert comment and insight based on experience within the industry and retail environment. The comment was utilised along with the theory to either validate or disprove findings, which formed the basis for recommendations for future research.
- Full Text:
- Date Issued: 2011
Application of lean manufacturing tools in cash centres to improve operational efficiency
- Authors: Smith, Ryan Erich
- Date: 2011
- Subjects: Lean manufacturing
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8647 , http://hdl.handle.net/10948/1391 , Lean manufacturing
- Description: Financial institutes, typically banks, that derive funding from the collection of cash deposits, could derive benefit from the research. In addition, companies who act as outsourced suppliers to such institutes, and therefore process cash deposits on behalf of the banks should derive a similar benefit. Notably, some financial institutes outsource their cash management services. The advantages of outsourcing, such as freeing up staff, and getting the organisation to focus on its core activities, has to be weighed against the challenges that it provides. Hines et al. (2000: 17) note that outsourcing often means a heavy reliance on third party for service, the reliance on third parties 7 for the managing of funds, as well as the risk of securing customer confidentiality. Referring to a survey done by Ernst and Young in 1999, Hines et al. (2000: 15) revealed that revenue from cash management had grown from $7 billion in 1993, to $10 billion in 1999. It would thus be hard to overstate the significance of this industry, or the importance of gaining a competitive advantage. This research aims to provide some guideline on how the banks could become more competitive through pricing and service without cross-subsidising their bulk cash processing divisions. Competitiveness, in turn, would be derived by improving productivity through the application and transfer of lean tools from manufacturing and the service industry. Although the lean approach is well established in the manufacturing sector and certain product-service sectors, evidence of lean in pure service environments is very limited (Piercy & Rich, 2009: 59). Cash centres have a unique combination of service and product environments in the sense that: (1) cash is the commodity and (2) the commodity received from customers is in a sense used as raw material to create products like floats, payrolls, and cash for ATMs. This research could therefore contribute to the way management views the suitability of lean production methodologies in the context of a part product and part service environment such as the cash centre.
- Full Text:
- Date Issued: 2011
- Authors: Smith, Ryan Erich
- Date: 2011
- Subjects: Lean manufacturing
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8647 , http://hdl.handle.net/10948/1391 , Lean manufacturing
- Description: Financial institutes, typically banks, that derive funding from the collection of cash deposits, could derive benefit from the research. In addition, companies who act as outsourced suppliers to such institutes, and therefore process cash deposits on behalf of the banks should derive a similar benefit. Notably, some financial institutes outsource their cash management services. The advantages of outsourcing, such as freeing up staff, and getting the organisation to focus on its core activities, has to be weighed against the challenges that it provides. Hines et al. (2000: 17) note that outsourcing often means a heavy reliance on third party for service, the reliance on third parties 7 for the managing of funds, as well as the risk of securing customer confidentiality. Referring to a survey done by Ernst and Young in 1999, Hines et al. (2000: 15) revealed that revenue from cash management had grown from $7 billion in 1993, to $10 billion in 1999. It would thus be hard to overstate the significance of this industry, or the importance of gaining a competitive advantage. This research aims to provide some guideline on how the banks could become more competitive through pricing and service without cross-subsidising their bulk cash processing divisions. Competitiveness, in turn, would be derived by improving productivity through the application and transfer of lean tools from manufacturing and the service industry. Although the lean approach is well established in the manufacturing sector and certain product-service sectors, evidence of lean in pure service environments is very limited (Piercy & Rich, 2009: 59). Cash centres have a unique combination of service and product environments in the sense that: (1) cash is the commodity and (2) the commodity received from customers is in a sense used as raw material to create products like floats, payrolls, and cash for ATMs. This research could therefore contribute to the way management views the suitability of lean production methodologies in the context of a part product and part service environment such as the cash centre.
- Full Text:
- Date Issued: 2011
The potential impact of diving charges on the demand for diving and the diving industry in the Aliwal Shoal Marine Protected Area: a pilot study
- Authors: Schmidt, Jadon
- Date: 2011
- Subjects: Marine parks and reserves -- South Africa -- KwaZulu-Natal Recreational dive industry -- South Africa -- KwaZulu-Natal Recreational dive industry -- Licenses -- South Africa -- KwaZulu-Natal Marine parks and reserves -- South Africa -- KwaZulu-Natal -- Management Conservation of natural resources -- South Africa -- KwaZulu-Natal Environmental management -- South Africa -- KwaZulu-Natal Marine resources conservation -- South Africa -- KwaZulu-Natal Waste disposal in the ocean -- South Africa -- KwaZulu-Natal Marine pollution -- South Africa -- KwaZulu-Natal
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:756 , http://hdl.handle.net/10962/d1003877
- Description: This research is presented in three sections. Section 1 presents the research report in an Academic Paper format. Section 2 provides a comprehensive literature review and Section 3 describes the research methodology and methods employed. Sustainable management of natural resources is a global imperative. It is particularly significant in a country like South Africa that is blessed with an abundance of biological diversity but faces many socio economic challenges that are associated with developing nations. Toward addressing these issues, diver permit fees were implemented in South Africa in 2005, making it a legal requirement for all scuba divers undertaking a dive in a Marine Protected Area (MPA) to purchase a permit. This pilot study is the first attempt since the inception of the dive permit fees to determine their impact on the demand for diving and the diving industry in the Aliwal Shoal MPA, one of the premier dive destinations in the country. In order to address key questions, qualitative data was gathered during interviews with 12 dive operators active in the MPA and 28 divers that utilised the operators to dive. In addition, independent quantitative data on the number of dive boat launches during the past 20 years was used in conjunction with mean paying diver data obtained from the operators to ascertain the demand for diving at the Aliwal Shoal during the past two decades. Results indicate that were no significant differences (at the 5% level of significance) between paying divers during 2005 compared to 2004 and 2006 [H =.1923366, N= 36, p =0.9083]. Paying diver data for the period 2000 - 2004 were compared to 2005 - 2010 and no significant differences were found at the 5% level of significance (U= 2040, Npost = 72, Npre= 60, p = 0.584981). Diver interviews revealed that only 36% of divers had paid for a permit, representing a loss of R7 438 499 during the past five years, enough to support the current budget of the MPA for 10.6 years. Operator interviews revealed that alternative destinations, economic climate and local competition had the most impact on their businesses, with permit fees having no impact on the 50% of the operators’ businesses. Operators also reported that there was little or no enforcement of the permit fees, 9 of the operators indicated that there has been no improvement in the MPA or its management since the inception of the fees and all were dissatisfied with the current management MPA. Operators and divers complained about the current purchasing and handling practices associated with the permits. Despite offering a world class diving opportunity, the dive operators currently have no incentive to enforce the permit system and due to price pressure in the local market, and have adopted a mute stance on diver permits. Consequently, there has been no significant impact on the demand for diving since the inception of the permits in 2005. The initial hypothesis that the increased costs to divers as a result of the permits would drive down the demand for diving is therefore rejected. If the permits are more strictly enforced, it is likely that more divers may seek alternative destinations due to the perception of poor value as a result of the Sappi Saiccor effluent discharge, existence of shark nets and poor management, in accordance with existing literature. The resultant decrease in demand will be detrimental to the diving industry at Aliwal Shoal. The second hypothesis, that the costs associated with the better enforcement of the MPA regulations-in terms of impacts on the diving industry- might outweigh the benefits, is therefore accepted. All the results produced by this study suggest that authorities may have been too enthusiastic to have all the boxes ticked in order to meet deadlines for international targets for marine conservation and paid little or no attention to lessons learnt from MPAs globally. Every negative aspect highlighted by existing international literature as symptomatic of MPA failure is occurring at Aliwal Shoal MPA, albatrossing it with “paper park” status. Due to the size and scope of this study, the results should be interpreted with caution and not be utilised to guide policy but rather encourage further research.
- Full Text:
- Date Issued: 2011
- Authors: Schmidt, Jadon
- Date: 2011
- Subjects: Marine parks and reserves -- South Africa -- KwaZulu-Natal Recreational dive industry -- South Africa -- KwaZulu-Natal Recreational dive industry -- Licenses -- South Africa -- KwaZulu-Natal Marine parks and reserves -- South Africa -- KwaZulu-Natal -- Management Conservation of natural resources -- South Africa -- KwaZulu-Natal Environmental management -- South Africa -- KwaZulu-Natal Marine resources conservation -- South Africa -- KwaZulu-Natal Waste disposal in the ocean -- South Africa -- KwaZulu-Natal Marine pollution -- South Africa -- KwaZulu-Natal
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:756 , http://hdl.handle.net/10962/d1003877
- Description: This research is presented in three sections. Section 1 presents the research report in an Academic Paper format. Section 2 provides a comprehensive literature review and Section 3 describes the research methodology and methods employed. Sustainable management of natural resources is a global imperative. It is particularly significant in a country like South Africa that is blessed with an abundance of biological diversity but faces many socio economic challenges that are associated with developing nations. Toward addressing these issues, diver permit fees were implemented in South Africa in 2005, making it a legal requirement for all scuba divers undertaking a dive in a Marine Protected Area (MPA) to purchase a permit. This pilot study is the first attempt since the inception of the dive permit fees to determine their impact on the demand for diving and the diving industry in the Aliwal Shoal MPA, one of the premier dive destinations in the country. In order to address key questions, qualitative data was gathered during interviews with 12 dive operators active in the MPA and 28 divers that utilised the operators to dive. In addition, independent quantitative data on the number of dive boat launches during the past 20 years was used in conjunction with mean paying diver data obtained from the operators to ascertain the demand for diving at the Aliwal Shoal during the past two decades. Results indicate that were no significant differences (at the 5% level of significance) between paying divers during 2005 compared to 2004 and 2006 [H =.1923366, N= 36, p =0.9083]. Paying diver data for the period 2000 - 2004 were compared to 2005 - 2010 and no significant differences were found at the 5% level of significance (U= 2040, Npost = 72, Npre= 60, p = 0.584981). Diver interviews revealed that only 36% of divers had paid for a permit, representing a loss of R7 438 499 during the past five years, enough to support the current budget of the MPA for 10.6 years. Operator interviews revealed that alternative destinations, economic climate and local competition had the most impact on their businesses, with permit fees having no impact on the 50% of the operators’ businesses. Operators also reported that there was little or no enforcement of the permit fees, 9 of the operators indicated that there has been no improvement in the MPA or its management since the inception of the fees and all were dissatisfied with the current management MPA. Operators and divers complained about the current purchasing and handling practices associated with the permits. Despite offering a world class diving opportunity, the dive operators currently have no incentive to enforce the permit system and due to price pressure in the local market, and have adopted a mute stance on diver permits. Consequently, there has been no significant impact on the demand for diving since the inception of the permits in 2005. The initial hypothesis that the increased costs to divers as a result of the permits would drive down the demand for diving is therefore rejected. If the permits are more strictly enforced, it is likely that more divers may seek alternative destinations due to the perception of poor value as a result of the Sappi Saiccor effluent discharge, existence of shark nets and poor management, in accordance with existing literature. The resultant decrease in demand will be detrimental to the diving industry at Aliwal Shoal. The second hypothesis, that the costs associated with the better enforcement of the MPA regulations-in terms of impacts on the diving industry- might outweigh the benefits, is therefore accepted. All the results produced by this study suggest that authorities may have been too enthusiastic to have all the boxes ticked in order to meet deadlines for international targets for marine conservation and paid little or no attention to lessons learnt from MPAs globally. Every negative aspect highlighted by existing international literature as symptomatic of MPA failure is occurring at Aliwal Shoal MPA, albatrossing it with “paper park” status. Due to the size and scope of this study, the results should be interpreted with caution and not be utilised to guide policy but rather encourage further research.
- Full Text:
- Date Issued: 2011
A formative evaluation of the implementation process of the supply chain management policy framework in Eastern Cape Provincial Administration
- Authors: Sandler, Jeanette Louise
- Date: 2011
- Subjects: Business logistics -- Management -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape Materials management -- South Africa -- Eastern Cape Industrial procurement -- Management -- South Africa -- Eastern Cape Administrative law -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:746 , http://hdl.handle.net/10962/d1003867
- Description: The Eastern Cape Provincial Administration has, since the promulgation of the Supply Chain Management Policy Framework in 2003, been challenged with the implementation of the said Policy.Some departments have progressed better than others, but all of the provincial departments have been challenged in one way or another.It was therefore, necessary to research the reasons for the erratic implementation process by the different departments. An analysis, based on answers provided by senior officials of the Eastern Cape Provincial Administration in an interviewing process, was needed to get an understanding of the challenges the departments are faced within the implementation process. In order to provide quality goods and services, this dissertation aims to evaluate the implementation process, provide insight to the challenges that the departments are faced with and offer recommendations on how to remedy these challenges. The lessons learned from this research study will assist the provincial departments to re-engineer their implementation processes and move forward to greater success and embracement of the Supply Chain Management policy Framework.
- Full Text:
- Date Issued: 2011
- Authors: Sandler, Jeanette Louise
- Date: 2011
- Subjects: Business logistics -- Management -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape Materials management -- South Africa -- Eastern Cape Industrial procurement -- Management -- South Africa -- Eastern Cape Administrative law -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:746 , http://hdl.handle.net/10962/d1003867
- Description: The Eastern Cape Provincial Administration has, since the promulgation of the Supply Chain Management Policy Framework in 2003, been challenged with the implementation of the said Policy.Some departments have progressed better than others, but all of the provincial departments have been challenged in one way or another.It was therefore, necessary to research the reasons for the erratic implementation process by the different departments. An analysis, based on answers provided by senior officials of the Eastern Cape Provincial Administration in an interviewing process, was needed to get an understanding of the challenges the departments are faced within the implementation process. In order to provide quality goods and services, this dissertation aims to evaluate the implementation process, provide insight to the challenges that the departments are faced with and offer recommendations on how to remedy these challenges. The lessons learned from this research study will assist the provincial departments to re-engineer their implementation processes and move forward to greater success and embracement of the Supply Chain Management policy Framework.
- Full Text:
- Date Issued: 2011