An evaluation of appreciative inquiry as an alternative organisation development approach
- Authors: Van der Merwe, Schalk Willem
- Date: 2017
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10962/5925 , vital:20990
- Description: The research provides an insight into the main challenges of previous Organisation Development processes, and Appreciative Inquiry is explored to establish the value it can offer as an alternative which minimises these challenges in today’s organisations. Organisation Development originated during the early 1950s and has evolved, adapted and changed dramatically since then. Two classical Organisation Development processes, Lewin’s 3-Step model and the Action Research spiral, are described, and typical challenges of applying them in today’s organisations are outlined. To remain competitive, organisations need to identify, adjust, and adapt to changing circumstances. These changing circumstances are constant and are due to increasingly complex demands from technological, economic, managerial, and cultural needs. Appreciative Inquiry as an approach is explored as an alternative Organisation Development process: it shifts the question from ‘what is going wrong’ to ‘what is going right in the organisation’. Appreciative Inquiry consists of the Discovery, Dream, Design and Destiny stages, and searches for the best in people and their organisations. In accordance with the constructionist paradigm, the research offers conclusions through the confirmation of past practices, conversations and relationships combined with creative new methods or experimentation of a positive intended future. The One- Group Pretest-Posttest, as a design, was selected to explore the effect of the variable (the Appreciative Inquiry intervention) in relation to the pre- and post-experimental evaluation. The design consists of an initial engagement (Pretest), the influencing variable (an Appreciative Inquiry intervention) and final engagement (Posttest) with the same group. The research was supported by a mixed method approach, with qualitative data supported by quantitative data. The quantitative data provided a general understanding of how participants experienced the change interventions. The qualitative data provided the information on how respondents experienced Organisation Development before an Appreciative Inquiry intervention and their views after an Appreciative Inquiry intervention. A South African secondary school was selected as a research site. Limited research is available regarding the application of Organisation Development and especially Appreciative Inquiry as a process in schools in general, and in South African schools in particular. A survey questionnaire was the instrument for collecting the quantitative data regarding the participants’ biographical information and change process perceptions. For the collection of qualitative data, interview questionnaires were used. The findings indicate that whereas previous change processes appear to have regarded the various staff levels of the school as separate entities, during the Appreciative Inquiry approach all staff were included as being an integral part of the organisation. The main finding after completion of the Appreciative Inquiry intervention was that collectively discussing and defining issues in a positive light instead of a problem to be solved changes the perspective of participants. Through the application of the Appreciative Inquiry’s four stages, participants were invited to think in a new way by applying innovation, enhancing participation, maintaining a positive core, and providing practical solutions through provocative statements. Conclusions reached from the research are that Appreciative Inquiry is a viable alternative for minimising Organisation Development challenges in contemporary organisations. The conclusions are based on factors such as understanding the reason for change; strong leadership; defining what is a successful intervention; understanding the Appreciative Inquiry process, the value of provocative statements; and the sustainability of change.
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- Date Issued: 2017
An Internet of things model for field service automation
- Authors: Kapeso, Mando Mulabita
- Date: 2017
- Subjects: Internet of things Manufacturing processes -- Automation , Automation
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/18641 , vital:28698
- Description: Due to the competitive nature of the global economy, organisations are continuously seeking ways of cutting costs and increasing efficiency to gain a competitive advantage. Field service organisations that offer after sales support seek to gain a competitive advantage through downtime minimisation. Downtime is the time between service requests made by a customer or triggered by equipment failure and the completion of the service to rectify the problem by the field service team. Researchers have identified downtime as one of the key performance indicators for field service organisations. The lack of real-time access to information and inaccuracy of information are factors which contribute to the poor management of downtime. Various technology advancements have been adopted to address some of the challenges faced by field service organisations through automation. The emergence of an Internet of Things (IoT), has brought new enhancement possibilities to various industries, for instance, the manufacturing industry. The main research question that this study aims to address is “How can an Internet of Things be used to optimise field service automation?” The main research objective was to develop and evaluate a model for the optimisation of field services using an IoT’s features and technologies. The model aims at addressing challenges associated with the inaccuracy or/and lack of real-time access to information during downtime. The model developed is the theoretical artefact of the research methodology used in this study which is the Design Science Research Methodology (DSRM). The DSRM activities were adopted to fulfil the research objectives of this research. A literature review in the field services domain was conducted to establish the problems faced by field service organisations. Several interviews were held to verify the problems of FSM identified in literature and some potential solutions. During the design and development activity of the DSRM methodology, an IoT model for FSA was designed. The model consists of:The Four Layered Architecture; The Three Phase Data Flow Process; and Definition and descriptions of IoT-based elements and functions. The model was then used to drive the design, development, and evaluation of “proof of concept” prototype, the KapCha prototype. KapCha enables the optimisation of FSA using IoT techniques and features. The implementation of a sub-component of the KapCha system, in fulfilment of the research. The implementation of KapCha was applied to the context of a smart lighting environment in the case study. A two-phase evaluation was conducted to review both the theoretical model and the KapCha prototype. The model and KapCha prototype were evaluated using the Technical and Risk efficacy evaluation strategy from the Framework for Evaluation of Design Science (FEDS). The Technical Risk and Efficacy strategy made use of formative, artificial-summative and summative-naturalistic methods of evaluation. An artificial-summative evaluation was used to evaluate the design of the model. Iterative formative evaluations were conducted during the development of the KapCha. KapCha was then placed in a real-environment conditions and a summative-naturalistic evaluation was conducted. The summative-naturalistic evaluation was used to determine the performance of KapCha under real-world conditions to evaluate the extent it addresses FSA problems identified such as real-time communication and automated fault detection.
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- Date Issued: 2017
Carbon credit restoration projects in the Eastern Cape province of South Africa: considerations for sustainable local economic development
- Authors: Polak, James Samuel
- Date: 2017
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10962/8069 , vital:21349
- Description: Although global climate change has been identified as a serious global economic, social, and environmental threat to society, national governments have been slow to respond on a global scale. Environmental economic theory offers market-based solutions to address climate change efficiently through carbon control regimes, such as carbon taxation and cap-and-trade policy. A major political milestone was reached when an international agreement entered into force in 2008, known the Kyoto Protocol, which incorporated a market-based solution to address climate change on a global scale. This allowed a global market for emissions to form through the Clean Development Mechanism. Although the Kyoto Protocol aimed to address a global issue on a global scale through a single global market for emissions, fragmented sovereign cap-and-trade schemes have since emerged in the form of national and regional emission markets, commonly referred to as carbon markets. The Clean Development Mechanism offered the opportunity to generate carbon credits through carbon offset projects, such as carbon restoration projects. Although the Kyoto Protocol did not achieve the objective of forming an internationally accepted global carbon control regime, it seems to have set a trend of including offset programs in newly emerging carbon control regimes, such as South Africa’s proposed carbon tax. This study set out to assess the extent to which carbon control regimes are enabling sustainable local economic development, based on carbon restoration projects in the Eastern Cape province of South Africa using Portulacaria afra, commonly known as spekboom. As a starting point, this study assessed the current state of the international carbon markets using significant international cap-and-trade based markets as examples. Based on Newell et al.’s (2013) selection of significant carbon markets and data availability, the United States’ Regional Greenhouse Gas Initiative and the European Union’s Emission Trading Scheme were selected. Historical, current and forecasted supply and demand data were gathered from Thomson Reuters’ Point Carbon research division. Further, historical futures and spot market price and volume data were gathered from the markets to compare how prices have fared over time. The Clean Development Mechanism’s market for Certified Emission Reduction credits was used for comparative purposes. The markets were found to be systemically oversupplied, leading to systemically low prices. The systemic oversupply in credits provides a limited incentive to initiate carbon offset projects, however, South Africa’s proposed carbon tax may be able to stimulate demand for domestic offset projects. Key success factors established through a comparative literature review on local economic development theory were incorporated into key informant interviews. The results were then analysed through the lens of Connelly’s (2007) model for sustainable development to provide recommendations for sustainable local economic development, regarding carbon restoration projects in the Eastern Cape using P. afra. The following opportunities were identified: the planting of P. afra on degraded land has the potential to mitigate climate change, offer water benefits to the surrounding communities, and promote biodiversity regeneration. There is potential for economic growth through job creation and the economic multiplier effect. Government funding is available and voluntary offset agreements do exist, eliminating a large portion of the cumbersome accreditation requirements. These projects also offer potential for social justice through the government funding requirements which stipulate that youth and women should be given preference for employment, potentially helping to alleviate inequality. The funding further stipulates that employees should be trained in transferable skills, offering potential for capacity building and social capital accumulation through education. These transferable skills include skills geared towards encouraging entrepreneurialism. Corresponding challenges were also found: excessive overgrazing through pastoralism has rendered some land degraded beyond restoration. Opportunists may resort to planting P. afra outside of the subtropical Albany Thicket biome to which it is endemic, leading to potential biodiversity loss rather than gains. Sufficient buy-in is required from private landowners for these projects to be sustainable, however, the projects entail a large opportunity cost to farmers as returns take at least 5 to 6 years. This may render these projects undesirable to most landowners and provides scope for free-riding, should pastoralists not have to bear the full costs of the project and property rights not be enforced through land user agreements. The projects require an exorbitant amount of upfront funding. Cash flow received from the projects does not extend in perpetuity. Requirements for social justice pertain only to government funded projects. A working model, generating and selling carbon credits through land restoration using P. afra, has not yet been established. As it stands, these carbon restoration projects are still highly speculative and carry a significant amount of investment risk, given the high mortality and low growth rates associated with the current planting method. The current systemic oversupply of carbon. credits in the international markets signal that returns from carbon credits are set to be low, at least until the oversupply issues are resolved. Should these challenges be overcome, carbon restoration projects using P. afra may have the potential to bolster sustainable local economic development in the impoverished regions of province as well as provide a locally-driven adaptation and mitigation strategy to address global climate change.
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- Date Issued: 2017
Community engagement principles for implementation of information technology for development by higher education institutions in South Africa
- Authors: Nkombachoto, Jacquiline
- Date: 2017
- Subjects: Information technology Telecommunication Community development
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/13171 , vital:39471
- Description: Community engagement in South Africa is now recognised as an integral part of Higher Education Institutions’ (HEIs) educational system. The South African Council on Higher Education requires HEIs to become equitable institutions of higher learning, whereby the activities of the HEI are mutually beneficial for both learners and their communities. This entails that, community engagement activities undertaken by HEIs should be reciprocal in nature. The HEIs should help solve issues affecting their communities, whilst also gaining knowledge through experiential learning. One such way is through undertaking Information and Communication Technology for Development (ICT4D) projects in communities outside the physical boundaries of the HEI. Over the years, HEIs in South Africa have been involved in undertaking ICT4D projects aimed at benefiting their communities. This is because ICTs have the potential to improve and contribute to the development of individuals, businesses, and communities in various ways, be it socially or economically. However, the ICT4D projects have failed or partially succeeded to attain their goals. This study, thus proposes a model for HEI researchers for the successful implementation of ICT4D projects through application of community engagement principles. The proposed model was formulated using the case study approach. Four cases of ICT4D projects were used as sample to help identify factors required for the successful implementation of ICT4D projects by HEIs. Data was collected using semi structured interviews, observations and literature. The data was then analysed using cross case analysis in the form of themes. The findings were that operational community engagement policies, understanding user needs, creation of long term partnerships, synchronisation of timelines and monitoring and evaluation are vital for the successful implementation of ICT4D projects by HEI researchers in the communities.
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- Date Issued: 2017
Competition factors influencing client switching behaviour within the commercial banking industry
- Authors: Mathiyase, Kholiswa
- Date: 2017
- Subjects: Banks and banking -- South Africa , Competition -- South Africa , Financial services industry -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/45366 , vital:38574
- Description: Banks are faced with challenges of retaining clients and preventing them from switching to competitors. For many years the South African banking industry has been dominated by the big four banks that were not known to be client focused. The banks were also known for serving only the middle and high-income earners, with the banks having a high and non-transparent banking fee structure. As a result, Capitec Bank was established in 2001 and differentiated itself from the traditional ways of providing banking service. One of their value propositions, Capitec Bank provided low and transparent banking fees, provided a unique personalised service to cater for the unbanked market and is gradually serving the middle and high-income market as well. Capitec Bank managed to establish its presence in the South African banking industry despite the dominance of the big four banks. The banking industry environment has also been subjected to a number of changes, including the entrants of other non-traditional banks, changing client behaviour, technology, regulatory and political reforms and the current depressed economic conditions.
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- Date Issued: 2017
Credit extension in South Africa: an analysis of the impact of interest rates and income levels on the level of household debt
- Authors: Widdop, James Stuart Hailstones
- Date: 2017
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10962/4988 , vital:20750
- Description: The recent growth in the unsecured lending market and the bankruptcy of African Bank Investments Limited have brought to light concerns regarding credit extension and the level of household indebtedness in South Africa. This study seeks to investigate the relevant aspects of credit extension in both the secured and unsecured lending markets by firstly analysing contemporary literature and then conducting a more formal empirical analysis. A VAR model is estimated to examine the effects household disposable income and interest rates have on the level of household debt in South Africa for the period 1995Q1-2015Q3. The empirical results indicate that there is no significant deterministic relationship between household disposable income and household debt. However, the results show that such a relationship does exist between interest rate and household debt. Finally, impulse response functions obtained from the VAR estimation are examined which indicate that both shocks too household disposable income and interest rates effect the level of household debt, but that this effect returns to equilibrium within six periods.
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- Date Issued: 2017
Critical success factors for the implementation of an electronic health record system in the public health care sector of South Africa
- Authors: Katurura, Munyaradzi Caurage
- Date: 2017
- Subjects: Medical records -- South Africa -- Data processing Public health -- South Africa Medical records -- Access control -- South Africa.
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/13182 , vital:39472
- Description: South Africa intends to implement a National Health Insurance for its citizens, however, for this to be possible there is a need for registering and tracking all the patients who visit health care institutions. The use of EHRs was identified as the most suitable towards accomplishing the above-mentioned tasks. This study investigated other African countries’ EHR implementation efforts in order to identify the critical success factors for the implementation of EHR in South Africa’s public health system. The study conducted a structured literature review of articles written about EHR implementation in African countries and found that issues such as the high costs of implementation; resistance by health workers; a lack of suitable infrastructure; a lack of skills; political influence and poor government commitment were some of the challenges to the implementation of EHRs in African countries. The study then identified 6 critical factors that could address these challenges and ensure that EHR implementation is successful. Identified factors included Incentivising the health informatics career field to attract and retain ICT professionals; Encouraging participation of all stakeholders in the development process of EHR systems; Investigating and investing in alternative infrastructural facilities; Allocating separate budgets for E-health projects; Developing context relevant E-health implementation strategies and frameworks; and finally, Develop and implement Legislation specific to EHR implementation and continued use. Recommendations were also made on each factor regarding how it could be accomplished.
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- Date Issued: 2017
Determinants of household debt in South Africa
- Authors: Zimucha, Tinashe M
- Date: 2017
- Subjects: Consumer credit -- South Africa Finance, Personal -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/7967 , vital:31325
- Description: Significant changes have occurred in South Africa during the past decades in household saving and borrowing behaviour. The rapid increase in South Africa’s household debt over the last twenty years has been an international phenomenon. In most countries, household debt increased from the 1990s until the crisis of 2007–2008 before stabilising due to a recession and deleveraging. The study used an ARDL model to investigate the determinants of household debt in South Africa. Pairwise regression is used to select the most relevant variables affecting household regression in the country. The results of the study showed that consumer confidence, the bond market index and the vulnerability index have a positive effect on household debt. As consumers' faith in the performance of the economy increases, household debt also increases as expected, reflecting consumers' belief in increased future wealth. The positive influence of the vulnerability index suggests that households tend to resort to borrowing to smooth consumption when incomes and other related factors decline. It is recommended that national policy should tighten regulations around access to unsecured credit to minimise the stress on already vulnerable households.
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- Date Issued: 2017
Determinants of rail passenger transport usage : a case of Buffalo City Municipality
- Authors: Ntlatywa, Kholosa
- Date: 2017
- Subjects: Railroads -- South Africa -- Statistical services Transportation -- South Africa -- Eastern Cape Railroads -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/8780 , vital:33580
- Description: The transport sector is an important contributor to South Africa’s economy. This sector have positive effects on South African citizens and the nation as a whole through mobility and accessibility. Rail transport is a suitable mode of transport for both long distance travel and short distances. This study investigated the determinants of rail passengers transport usage. The main objective of the study were to investigate the factors that influence the rail transport usage among passengers in Buffalo City Municipality. The second objective was to determine the incidence of rail transport usage among passengers in Buffalo City Municipality. Descriptive analysis in the form of Pearson-chi square and inferential analysis using Probit regression were used for data analysis in this study. The study used closed-ended questionnaires and the questionnaires were distributed to 100 people. The results of the study revealed that level of income, occupation, level of education, safety, and affordability are the common factors that influence the usage of trains for transport. The frequency of usage based on income was about 44 percent, with about 55 percent of people indicating they make use of trains because they find it a safe mode transport. The income level, safety, occupation and affordability were statistically insignificant. The level of education had a high frequency at 74 percent and it was statistically signifacant.004. The second part of the study assessed the incidence of train usage and results revealed that most of people (about 74 percent) travel by train daily.
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- Date Issued: 2017
Direct income tax and the digital economy
- Authors: Mackenzie, Lara
- Date: 2017
- Subjects: Income tax Corporations -- Taxation , information technology -- Economic aspects Electronic commerce
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/18047 , vital:28568
- Description: Due to the nature of the digital economy, multi-national entities are able to trade in countries over the internet without a physical presence, they are setting up group structures across the world, housing intellectual property in tax havens and shifting profits between jurisdictions, lowering their group tax rates. This treatise considered the OECD/G20 BEPS Project 2015 Final Report on Action Plan 1 which discusses the nature, risks and proposed options to combat base erosion and profit sharing (BEPS). Although the OECD have made no recommendations in their report many countries have taken action to protect their tax bases. The scope of this treatise is limited to multi-national entities who avoid tax presence in a country or shift profits to off-shore entities in low/no tax jurisdictions. The aim of this treatise is to identify the risks posed by the nature of the digital economy to direct taxation and analyse proposed solutions to respond to these risks. A comparative study of the proposal and changes implemented in the UK, Australia and India was undertaken to gain an understanding of international thinking regarding the best way to combat BEPS. These proposals were then compared to the South African perspective in order to determine which of the proposals would be feasible to combat BEPS in South Africa.
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- Date Issued: 2017
Exploring counterfeit versus authentic purchases of youth consumers
- Authors: Koeberg, Richenda
- Date: 2017
- Subjects: Brand name products Young consumers
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/18805 , vital:28725
- Description: The purpose of this research was to explore counterfeit versus authentic luxury branded products from the perspective of consumers’ choice and social influence. Africa’s high level of domestic poverty has been one of the crucial factors for encouraging the import of counterfeit products (Meeking, 2013). In 2011, South Africa had estimated the counterfeit industry to be at R3.60 billion; and it is currently viewed as the world’s fastest growing industry (Le Cordeur, 2012; News24, 2011). Research on the purchases of counterfeit and authentic luxury brands has focused primarily on the supply side; however, this assumes that consumers are unaware of counterfeits. The aim was to explore whether consumers are able to distinguish between authentic and counterfeit products. In addition, the research also aimed to explore: 1) Youth consumers’ perceptions of luxury brands; 2) the attitudes of youth consumers towards counterfeit luxury brands; 3) the behaviour of youth consumers towards counterfeit products in general; and 4) the perceived influence of functional or status utility products on purchase behaviour. Therefore To methods of analysis was used; first a discrimination test was conducted and analysed using basic descriptive statistics were used. And second, a qualitative research methodology was adopted, from a social constructionist paradigm. Four focus-group interviews were conducted and analysed using thematic analysis. The results from the thematic analysis identified five themes, namely: 1) The conceptualisation of counterfeits; 2) conceptualising luxury brands; 3) attitudes towards counterfeit-branded products; 4) consumer decision-making styles; 5) status; and 6) post-purchase behaviour. This empirical study forms a foundation for future research on this phenomenon in the current context. Additionally, manufacturers should be aware of the impact of selling defect branded products on consumers’ conceptualisation of counterfeits. Marketers should also focus on the salient role of sneakers as status symbols among youth consumers.
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- Date Issued: 2017
Exploring the early identification of first year accounting at-risk students
- Authors: De Villiers, Lorelle
- Date: 2017
- Subjects: Accounting -- Study and teaching (Higher) -- South Africa , Accounting -- South Africa -- Students Accounting
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/14895 , vital:27897
- Description: It is well documented that tertiary institutions in South Africa are reporting high failure rates in accounting courses; several calls have been made to address this in recent years. Various reasons are given for this high failure rate, such as an increase in student numbers and diversity, a mismatch between programmes and students, unequal schooling and inequity of access to tertiary institutions, an increase in the number of underprepared students for tertiary education, and difficulties with language. As a result, there is a growing interest in the factors predicting academic performance, and several studies on predicting academic performance have been undertaken both internationally and in South Africa. Scholars have specifically identified several factors that influence failure in accounting in the first year of tertiary education and in first year accounting in particular. However, the focus of the current study was on several biographical and educational factors only, factors that have commonly been found to influence student performance in their first year, namely: Gender, Age, Ethnicity, Home language, School category, School language, Nationality, Degree programme, Repeating (the accounting module), Admission Point Score (APS), Matric LAMN (combined score for Matric language, accounting, mathematics and numeracy), whether the student studied Accounting in Matric, and Matric year. The primary objective of this study was to develop a predictive model based on biographical and educational secondary data for identifying students at risk in first year accounting at Nelson Mandela Metropolitan University (NMMU). A quantitative research design was adopted and a non-experimental, descriptive study of a cross-sectional and deductive nature was undertaken. The non-probability sampling technique of criterion sampling was used and the sample consisted of all students enrolled for the R101, RNC101, R102, RG102 and RNC102 first year accounting modules in the Department of Accounting Sciences at NMMU. Historical data, both biographical and educational, was collected on which to undertake the data analysis. The data was analysed by means of descriptive statistics and logistic regression analyses. A separate logistic regression analysis was undertaken for each module group because of the diversity of curriculum content and participants of each module group. The findings show that as a whole, the levels of model accuracy in predicting the at-risk and not-at-risk categories were high. The R101 model showed the highest overall prediction success rate with 80.10 per cent of students being accurately classified into either the at-risk or not-at-risk category. The RG102 model showed the lowest overall prediction success rate of 73.91 per cent. The predictor variables of Matric accounting and Home language were identified as the most significant factors in predicting at-risk first year accounting students because they predicted at-risk students in three of the five logistic regression models, while School language, APS, Matric LAMN, Gender and Age were significant in predicting at-risk students in two of the five logistic regression models. The findings of the current study are interesting in highlighting that Matric accounting is not a predictor for students who intend majoring in accounting. They also highlight that for students who intend majoring in accounting in order to become CAs, English language proficiency is an important predictor for at-risk students. For students who intend majoring in accounting and becoming a CA, the findings show that African-home-language students are the most likely to be at risk in the first semester of first year accounting, while Afrikaans-home-language students are the least likely to be at risk in first year accounting. Several observations and recommendations are made and those that are of particular importance to the R101 module relate to Matric accounting, language, APS and Matric LAMN, as well as Gender and Age. For the R102 module, it is those relating to language and Matric LAMN, and for the RG102 module, it is those relating to APS. For the RNC101 module, the observations and recommendations that are of particular importance are those relating to Matric accounting and language as well as Gender and Age, while for the RNC102 module, it is those relating to Matric accounting. The ability to identify at-risk students in first year accounting is of great value to universities across South Africa at institutional, faculty and programme level. The predictive model developed assists in identifying at-risk students timeously, and early identification allows for targeted interventions and support, which could assist these students in overcoming their challenges and ultimately improving pass rates.
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- Date Issued: 2017
Exploring the role of education, income and standard of living in determining food security amongst Mhlontlo Local Municipality citizens in the Eastern Cape
- Authors: Halam, Khanyiswa
- Date: 2017
- Subjects: Income distribution -- South Africa -- Eastern Cape Social security -- South Africa -- Eastern Cape Income -- South Africa -- Econometric models
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/4802 , vital:28521
- Description: The aim of this study was to explore the relationship that exists between education, income, standard of living and food security amongst Mhlontlo local municipality citizens. For this purpose, data was collected from citizens of the Mhlontlo municipality in the Eastern Cape. A sample of 101municipality citizens was drawn from the population. Results of the study indicated that the study variables are significantly negatively correlated with one another. The findings of this study are helpful in providing support to policy makers and social security agencies to have a better understanding of food security and indicate one important avenue to reduce food insecurity in Mhlontlo municipality and the Eastern Cape at large.
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- Date Issued: 2017
Factors influencing effective electronic word-of-mouth marketing
- Authors: Bhana, Lauren
- Date: 2017
- Subjects: Word-of-mouth advertising Internet marketing , Telemarketing Electronic commerce
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/14631 , vital:27806
- Description: Marketing serves to satisfy customer needs and wants while building strong customer relationships in an effort to gain value from customers in return. On understanding that customer satisfaction is needed for a business to survive and grow, the important role marketing plays within a business is emphasised as it contributes to overall business performance. Building relationships also emphasises the importance of communication within marketing. Traditional person-to-person word-of-mouth communication has always played a role in marketing a product or service. The evolution of technology over recent years has enabled electronic word-of-mouth (eWOM), which is frequently carried out and has proven to be another effective marketing tool. Due to the fundamental role that marketing plays within a business and the frequent use of electronic word-of-mouth as a marketing tool it is important that business owners and marketers are aware of the factors influencing the effectiveness of it. This study explores eWOM from a marketing perspective, through investigating the factors that contribute towards the effectiveness of eWOM as a marketing tool. Therefore the primary objective of the study was to investigate the factors influencing effective eWOM marketing. A quantitative research approach was followed to empirically test the hypotheses and determine whether relationships exist between the four independent variables (factors influencing eWOM) and the dependent variable (effective eWOM marketing). A self-administered, five-point Likert-scale style structured questionnaire was used to obtain the data. The sample for this study comprised of 360 consumer respondents within the Nelson Mandela Metropole. An exploratory factor analysis extracted four valid constructs namely feedback, trustworthiness, social status and networking as the factors influencing effective eWOM marketing. Cronbach’s alphas confirmed the reliability of all extracted constructs. Most correlation results indicated moderate associations between the variables. However, effective eWOM marketing proved to have a strong correlation with social status. The results of the multiple regressions for the factors influencing effective eWOM marketing identified three statistically significant relationships between feedback, social status, networking and effective eWOM marketing. MANOVAS confirmed eleven statistically significant relationships of which only three were of practical significance. Practical significant relationships exist between ethnic affiliation, current position, years working experience and social status. In addition to identifying the three specific factors influencing effective eWOM marketing, namely online feedback, the need to obtain social status and the desire to engage in online networking, this study has made several contributions, specifically to eWOM marketing. This study has recommended specific online marketing strategies to increase effective eWOM for online feedback, for individuals to obtain social status and to engage in online networking. The hypothesised model developed from the study, illustrating the three factors that influence effective eWOM marketing for South African consumers, can now be used by other researchers in other countries as a framework for further testing or for businesses/marketing organisations to obtain information on the attributes to pay attention to increase the effectiveness of their eWOM marketing. The role that demographics such as ethnic affiliation, position in the business and years working experience play in satisfying the need of individuals to obtain social status in an online setting via eWOM marketing, were also confirmed. Furthermore, this study has provided practical advice to businesses/marketing organisations on how to utilise this knowledge to their advantage when wishing to stimulate eWOM conversations about their products and services. The findings of the research will also assist businesses/marketing organisations to initiate eWOM engagement and communicate more effectively with consumers online to obtain information on how to improve on and change existing products/services or the need for new product/service offerings to retain customers, ensure continuous consumer satisfaction and increase business turnover.
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- Date Issued: 2017
Factors that influence the career success of women managers at a historically black institution in South Africa
- Authors: Chikuya, Albeter Fungai
- Date: 2017
- Subjects: Women executives -- South Africa Universities and colleges -- South Africa Career development -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/11275 , vital:39052
- Description: Orientation: The government of South Africa is making efforts to facilitate the inclusion of women in the workplace, even though they still encounter various career barriers that inhibit their career success. Research purpose: The main purpose of the study was to investigate the factors influencing the career success of women managers at a historically black institution. Motivation: Most studies that focused on career success opted for a positivist research paradigm, but this study is amongst the few that has employed the interpretivism paradigm to enable the researcher to understand subjectively the occupational challenges women experience. Research approach, design, methodology: The study was conducted to ascertain the factors that influence the career success of women managers. A sample of 20 participants was selected, and one on one semi-structured interviews were conducted with women managers who are currently working at the University of Fort Hare. A qualitative approach was suitable for the study because the challenges of the participants were expressed from their lived experiences. The interviews were analysed using Braun and Clarke's six steps of data analysis. Main findings: The study revealed that women experience similar career challenges as they go up their career ladder. Such challenges include gender discrimination, resistance, the glass ceiling and work-life balance dilemma; hence, all these above affect the career success of women. Various themes emerged from the study, namely, the quests for further professional development and improvements, the heightened prioritisation of objective rewards and subjective rewards, negotiation between work and personal space as affecting career development and the resolution tactic: flee or fight. Practical/ managerial implications: An intervention is needed to ensure that organisations are more sensitive to the issues of women representation to top positions to enhance their career success. The study will be useful to both organisations and academics to design policies that will facilitate the career success of women. Contribution: The study is amongst the few that adopted the qualitative paradigm in investigating the factors influencing the career success of women managers, by understanding from their lived experiences. The implications of these findings for policy, practice and career counselling are suggested.
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- Date Issued: 2017
Garnishee orders as a tax collection tool: a critical review of the South African and Zimbabwean models
- Authors: Nzombe, Kudzanayi
- Date: 2017
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10962/8082 , vital:21352
- Description: Taxation statues of most jurisdictions contain provisions that deal with defaulting taxpayers. The taxation statutes of Zimbabwe and South Africa have employed the concept of garnishee orders as a method of recovering tax. This method is codified in the respective taxation statutes under the guise of “third party appointments”, or simply “appointment of an agent”. This method is very convenient and expeditious for the tax collection authorities, namely, the Zimbabwe Revenue Authority (ZIMRA) and the South Africa Revenue Service (SARS). Other jurisdictions have also employed this method, with varying degrees of invasiveness into the taxpayers’ constitutional rights. The concept of garnishee orders can have negative constitutional implications for the taxpayers in both Zimbabwe and South Africa. In Zimbabwe, compared to South Africa, the tax collection field is not as developed in terms of jurisprudence and the legislation. There are lessons that Zimbabwe could learn from South Africa, considering that the latter has experienced more than two decades of constitutional democracy. Therefore, in order to identify areas for development, the two jurisdictions are critically reviewed, with particular attention to the legislative provisions and case law dealing with garnishee orders in the tax collection context. Approaches employed by other countries in relation to similar concepts and provisions are also analysed. The lessons learned from this analysis could suggest a less invasive method of recovering tax from defaulting taxpayers and an approach to be followed by the tax authorities, ZIMRA and SARS that would allow them to fulfil their responsibilities and mandate with taxpayer-friendly measures.
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- Date Issued: 2017
Impact of business confidence on private investments in South Africa
- Authors: Madzivire, Venna Wadzanayi
- Date: 2017
- Subjects: Success in business Confidence Investments
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/8910 , vital:33955
- Description: A wide range of theoretical and empirical studies have been carried out on various determinants of private investments in different economies. This dissertation specifically focuses on the impact business confidence on private investments with regards to the South African economy for the period between 1990 and 2014. The private investment sector in South Africa has, to a greater extent contributed to the overall GDP of the economy. Even though business confidence has a considerable impact on private investments, this study also took into consideration other variables that affect the private investment sector such as interest rates, exchange range and GDP To determine short-run and long-run relationships of business confidence on private Investments in South Africa, a vector error correction model was employed. In order to avoid spurious regression, the ADF test and the PP test were used to test for stationarity. Results of the study indicate that private investments are subject to permanent changes because of changes in business confidence. In addition to that, not all variables have a long-term relationship with private investments but business confidence has a significant long run relationship with private investment. After conducting an econometric analysis, results revealed that Business Confidence and Gross Domestic Product have a positive impact on private investments. On the other hand, interest rates and exchange rates have a negative impact on private investments in South Africa. Various policy recommendations were established on both Private Investments and Business Confidence.
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- Date Issued: 2017
Investigation into the relationship between intrinsic motivation, intrinsic rewards, extrinsic rewards and work engagement among teachers in South Africa
- Authors: Wait, Sasha Ann
- Date: 2017
- Subjects: Motivation in education -- South Africa , Intrinsic motivation Motivation (Psychology)
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/13557 , vital:27238
- Description: The primary objective of this mini-dissertation was to investigate whether a relationship exists between rewards, intrinsic motivation, work engagement among school teachers in South Africa. A further aim was to determine if work engagement has a moderating effect on the relationship between rewards and intrinsic motivation. The researcher further investigated whether demographic differences occurred across the three constructs studied. The study made use of quantitative research to achieve the above-mentioned objectives. The researcher made use of Ulrechs Work Engagement Scales (UWES), Intrinsic Work Motivation Scale (IWMS) and the Organisational Rewards Scale (ORS) to measure the mentioned relationships. The ORS was qualitatively piloted on a sample of primary school teachers in a Non-governmental institution. After refinement, a composite questionnaire was electronically completed by 207 teachers within South Africa. Data analysis was conducted in the form of descriptive and inferential statistics, including Cronbach’s alpha testing, Pearson’s Product Moment Correlations, t-tests, analysis of variance and structural equation modelling. The quantitative findings suggested that rewards lead to higher levels of Work Engagement, which in turn causes higher levels of Intrinsic Motivation. Thus, there was full mediation of rewards onto intrinsic rewards through work engagement From a demographics perspective, practically significant differences were discovered between NGO’s and Government High Schools for Rewards. In addition to these results, age differences were discovered across Work Engagement and job level differences were discovered for Intrinsic Motivation, together with significant correlations between the three constructs. These results theoretically contribute to the validation of the newly developed Intrinsic Work Motivation Scale. Furthermore, the results make a valuable contribution to the field of rewards management for teachers in South Africa.
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- Date Issued: 2017
Job satisfaction, organisational justice in determining employee turnover among administrative staff at a university in South Africa
- Authors: Landu, Mzimkulu Christopher
- Date: 2017
- Subjects: Job satisfaction -- South Africa -- Eastern Cape Labor turnover -- South Africa -- Eastern Cape Universities and colleges -- South Africa -- Eastern Cape -- Employees
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/4784 , vital:28520
- Description: The aim of this study explore the role of job satisfaction , organizational justice in determining employee turnover among administrative staff at Walter Sisulu University at Ibika campus in Butterworth , in the Eastern Cape Province. A sample of 70 administrative staff was drawn for the population of 170. Results of the study indicated that the study variables are significantly and positively correlated with one another. Job satisfaction was found to be significantly and positively correlated with employee turnover. Organizational justice was also found to be significantly positively correlated with employee turnover. Likewise, a positive and significant relationship between job satisfaction and organizational justice was found. The findings of this study will assist Ibika campus management in reducing employee turnover and increase the retention of administrative staff at Ibika campus and the entire Walter Sisulu administrative staff at large.
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- Date Issued: 2017
Malawi’s trilemma: monetary policy independence, exchange rate stability and financial integration
- Authors: Kamamkhudza, Charity
- Date: 2017
- Subjects: Malawi -- Economic conditions , Economic policy -- Malawi , Monetary policy -- Malawi , Foreign exchange rates -- Malawi
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10962/41634 , vital:25112
- Description: Malawi has, in the last few decades, undergone several reforms relating to monetary, exchange rate and financial integration policies in a bid to achieve sustainable economic growth. Despite these reforms, however, the country has barely attained desirable macroeconomic performance. This study sets out to establish if the need for these policy reforms is due to the fact that the country is constrained from the simultaneous achievement of optimal levels of monetary policy independence, exchange rate stability and financial integration, as postulated by the ‘trilemma’. The trilemma is evaluated using an approach introduced by Aizenman et al. (2008), in which the Ordinary Least Squares (OLS) method is applied to a model in which a constant is regressed on indices constructed for the policy intermediate goals; the results indicate that the trilemma is a binding constraint in Malawi and that the largest trade-off is between exchange rate stability and financial integration. Given these constraints, the study also considers the combination of the trilemma intermediate policy goals that has been dominant in the country in the last three decades, using predicted values from the model and a graphical analysis to explore this objective. The analysis reveals that Malawi has, on average, prioritised exchange rate stability and monetary policy independence at the expense of financial integration. The study also assesses how the trilemma intermediate policy goals affect macroeconomic performance, specifically regarding output growth rate and inflation. The results reveal that exchange rate stability is associated with faster output growth, financial integration is associated with higher inflation, and that monetary policy independence is not a significant factor. The results emphasise the importance of consistent stability of the exchange rate if Malawi is to achieve faster and sustainable economic growth. Given this, policy makers must be cautious, as the current floating exchange rate regime, combined with financial integration, could lead to slow growth and high inflation.
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- Date Issued: 2017