Improving integrated waste management with community education programmes : the case of New Brighton in the Nelson Mandela Bay Municipality
- Authors: Adams, Bulelwa Avril
- Date: 2015
- Subjects: Integrated solid waste management -- South Africa -- Nelson Mandela Bay Municipality , Community development -- South Africa -- Nelson Mandela Bay Municipality , Salvage (Waste, etc.) -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8323 , http://hdl.handle.net/10948/d1020161
- Description: Municipal solid waste management is gradually becoming a major challenge that is confronting governments in all spheres. This can be attributed to urbanisation and startling population escalation. Each and every member in a community is a contributor to this dilemma and a generator of waste. The essence of this study is to investigate whether the utilisation of education programmes can assist to improve how communities handle and dispose their household waste and its contribution to the effectiveness of the integrated solid waste management system for the New Brighton Township in the Nelson Mandela Bay Municipality. A theoretical framework is developed using the systems theory in trying to address the challenge. The study used the qualitative research method. Data were gathered using questionnaires and face-to face interviews. The empirical survey was employed for the purposes of the study and the interpretation of the research findings were analysed and described. As a metropolitan municipality, it is envisaged that this research will assist the NMBM, to identify how to manage solid waste efficiently and effectively and thus enhancing service delivery that will ensure communities of their well-being and dignity. Various recommendations are presented, based on the findings of the study. It is hoped that these recommendations If are adopted, the NMBM will be able to deal more effectively and efficiently with the challenges that the NMBM is faced with in dealing with waste management issues thereby enabling the NMBM to deliver the most basic need to the communities of the New Brighton Townships.
- Full Text:
- Date Issued: 2015
- Authors: Adams, Bulelwa Avril
- Date: 2015
- Subjects: Integrated solid waste management -- South Africa -- Nelson Mandela Bay Municipality , Community development -- South Africa -- Nelson Mandela Bay Municipality , Salvage (Waste, etc.) -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8323 , http://hdl.handle.net/10948/d1020161
- Description: Municipal solid waste management is gradually becoming a major challenge that is confronting governments in all spheres. This can be attributed to urbanisation and startling population escalation. Each and every member in a community is a contributor to this dilemma and a generator of waste. The essence of this study is to investigate whether the utilisation of education programmes can assist to improve how communities handle and dispose their household waste and its contribution to the effectiveness of the integrated solid waste management system for the New Brighton Township in the Nelson Mandela Bay Municipality. A theoretical framework is developed using the systems theory in trying to address the challenge. The study used the qualitative research method. Data were gathered using questionnaires and face-to face interviews. The empirical survey was employed for the purposes of the study and the interpretation of the research findings were analysed and described. As a metropolitan municipality, it is envisaged that this research will assist the NMBM, to identify how to manage solid waste efficiently and effectively and thus enhancing service delivery that will ensure communities of their well-being and dignity. Various recommendations are presented, based on the findings of the study. It is hoped that these recommendations If are adopted, the NMBM will be able to deal more effectively and efficiently with the challenges that the NMBM is faced with in dealing with waste management issues thereby enabling the NMBM to deliver the most basic need to the communities of the New Brighton Townships.
- Full Text:
- Date Issued: 2015
Community development through the ward committee structures in the Northern areas of the Nelson Mandela Bay Municipality
- Authors: Ah Shene, Walter T
- Date: 2012
- Subjects: Community development -- South Africa -- Nelson Mandela Bay Municipality , City council members -- South Africa -- Nelson Mandela Bay Municipality , Municipal government -- South Africa -- Nelson Mandela Bay Municipality , Citizens' advisory committees -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8274 , http://hdl.handle.net/10948/d1016058
- Description: The purpose of this study was to investigate community development through the ward committee structures in the Northern Areas of the Nelson Mandela Bay Municipality. Community development through the ward committees is the key principle in the democratisation process, as well as the promotion of good governance. Community development is an opportunity for both local government and the community to strengthen the democracy that is being enjoyed; and simultaneously to promote accountability. In terms of the Local Government: Municipal Systems, 2000 (Act 32 of 2000), the role of local communities in the particular interests of their municipality must take place, among other things, by the ward councillor – as well as all other suitable procedures, mechanisms and processes set up by the municipality. Ward committees have the power to advise the ward councillor; and as municipal structures, they must ensure that there is always community participation in the sphere of local government. Community participation gives communities the opportunities to express their views, as well as giving them a sense of ownership. The objectives of the study were: - To determine the roles and responsibilities of the ward councillors in terms of the new developmental mandate (the need to encourage the involvement of communities and organisations in local government matters). - To investigate the relations between ward councillors and their ward committees, and between the offices of ward councillors and the general public. - To examine the extent to which ward councillors in the northern areas of the Nelson Mandela Bay Municipality understand the policy and administrative procedures and processes in the municipality, when addressing issues that affect the community. In order to achieve these objectives, it was necessary to review literature on community participation. An empirical search was conducted in wards 10 and 11 in the Northern Areas of Nelson Mandela Bay Municipality. Recommendations were provided which could assist the municipality to effectively make use of the ward committees and the ward councillors. If implemented, these recommendations could also enhance community development through the ward committee structures. Thus, the relationship between the ward committees and the ward councillor should be harmonious; and subsequently, they should also strengthen trust between them. Then the flow of communication will improve.
- Full Text:
- Date Issued: 2012
- Authors: Ah Shene, Walter T
- Date: 2012
- Subjects: Community development -- South Africa -- Nelson Mandela Bay Municipality , City council members -- South Africa -- Nelson Mandela Bay Municipality , Municipal government -- South Africa -- Nelson Mandela Bay Municipality , Citizens' advisory committees -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8274 , http://hdl.handle.net/10948/d1016058
- Description: The purpose of this study was to investigate community development through the ward committee structures in the Northern Areas of the Nelson Mandela Bay Municipality. Community development through the ward committees is the key principle in the democratisation process, as well as the promotion of good governance. Community development is an opportunity for both local government and the community to strengthen the democracy that is being enjoyed; and simultaneously to promote accountability. In terms of the Local Government: Municipal Systems, 2000 (Act 32 of 2000), the role of local communities in the particular interests of their municipality must take place, among other things, by the ward councillor – as well as all other suitable procedures, mechanisms and processes set up by the municipality. Ward committees have the power to advise the ward councillor; and as municipal structures, they must ensure that there is always community participation in the sphere of local government. Community participation gives communities the opportunities to express their views, as well as giving them a sense of ownership. The objectives of the study were: - To determine the roles and responsibilities of the ward councillors in terms of the new developmental mandate (the need to encourage the involvement of communities and organisations in local government matters). - To investigate the relations between ward councillors and their ward committees, and between the offices of ward councillors and the general public. - To examine the extent to which ward councillors in the northern areas of the Nelson Mandela Bay Municipality understand the policy and administrative procedures and processes in the municipality, when addressing issues that affect the community. In order to achieve these objectives, it was necessary to review literature on community participation. An empirical search was conducted in wards 10 and 11 in the Northern Areas of Nelson Mandela Bay Municipality. Recommendations were provided which could assist the municipality to effectively make use of the ward committees and the ward councillors. If implemented, these recommendations could also enhance community development through the ward committee structures. Thus, the relationship between the ward committees and the ward councillor should be harmonious; and subsequently, they should also strengthen trust between them. Then the flow of communication will improve.
- Full Text:
- Date Issued: 2012
The influence of selected non-governmental organisations (NGOs) on policy-making in the Eastern Cape Amathole District Municipality and the eight local municipalities within the district
- Authors: Aiyegoro, Adeola Ikeoluwa
- Date: 2011
- Subjects: Non-governmental organizations -- South Africa -- Eastern Cape , Municipal government -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , Municipal officials and employees -- South Africa -- Eastern Cape , Policy sciences
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11644 , http://hdl.handle.net/10353/d1001253 , Non-governmental organizations -- South Africa -- Eastern Cape , Municipal government -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , Municipal officials and employees -- South Africa -- Eastern Cape , Policy sciences
- Description: Since 1994, the South African Government embarked on an ambitious Reconstruction and Development Program (RDP) to correct the injustices of the past. One of the major programmes, which the government is implementing within the RDP framework, is the ―Integrated National Electrification Programme‖ (INEP) with the aim to address the electricity backlog by 2012. Recent figures from Statistics SA, indicate substantial progress with regard to access to electricity throughout the country and especially in previously disadvantaged areas. This study is an investigation of the impact of access to free basic electricity (FBE) on the welfare of indigent households in Buffalo City Municipality (BCM). This study aims at better understanding ways in which indigent households use electricity and to what extent access to electricity is improving the level of poverty in the households. Empirical evidences from pro-poor electrification programmes worldwide and especially in Asia suggest that greater access to electricity by poor people leads to economic and social development at both micro and macro levels. This study investigates the impact of electricity on household poverty, with focus on household income, household health and children‘s education. This study used mixed research methods to investigate the research problem. Both quantitative and qualitative data were collected using survey questionnaires, focus group discussions and interviews of key informants.
- Full Text:
- Date Issued: 2011
- Authors: Aiyegoro, Adeola Ikeoluwa
- Date: 2011
- Subjects: Non-governmental organizations -- South Africa -- Eastern Cape , Municipal government -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , Municipal officials and employees -- South Africa -- Eastern Cape , Policy sciences
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11644 , http://hdl.handle.net/10353/d1001253 , Non-governmental organizations -- South Africa -- Eastern Cape , Municipal government -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , Municipal officials and employees -- South Africa -- Eastern Cape , Policy sciences
- Description: Since 1994, the South African Government embarked on an ambitious Reconstruction and Development Program (RDP) to correct the injustices of the past. One of the major programmes, which the government is implementing within the RDP framework, is the ―Integrated National Electrification Programme‖ (INEP) with the aim to address the electricity backlog by 2012. Recent figures from Statistics SA, indicate substantial progress with regard to access to electricity throughout the country and especially in previously disadvantaged areas. This study is an investigation of the impact of access to free basic electricity (FBE) on the welfare of indigent households in Buffalo City Municipality (BCM). This study aims at better understanding ways in which indigent households use electricity and to what extent access to electricity is improving the level of poverty in the households. Empirical evidences from pro-poor electrification programmes worldwide and especially in Asia suggest that greater access to electricity by poor people leads to economic and social development at both micro and macro levels. This study investigates the impact of electricity on household poverty, with focus on household income, household health and children‘s education. This study used mixed research methods to investigate the research problem. Both quantitative and qualitative data were collected using survey questionnaires, focus group discussions and interviews of key informants.
- Full Text:
- Date Issued: 2011
Perceptions in the implementation of supply chain management processes : the case of the Department of Local Government and Traditional Affairs in the Eastern Cape
- Authors: Aplom, Busisiwe
- Date: 2014
- Subjects: Business logistics -- South Africa -- Eastern Cape , Government purchasing -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8346 , http://hdl.handle.net/10948/d1020781
- Description: When the African National Congress (ANC) took office in 1994 it introduced various policies that would govern budgetary and financial reforms in South Africa. The main objective was to modernize the management of the public sector. Even though government Departments have started implementing the Supply Chain Management strategies, there are still some challenges and deficiencies that hinder appropriate implementation. The key research objectives of the study is to investigate and evaluate the implementation of Supply Chain Management in service delivery with specific focus in procurement processes of goods and services in the Eastern Cape Department of Local Government and Traditional Affairs This study has demonstrated perceptions in the implementation of Supply Chain Management (SCM) within the Department of Local Government and Traditional Affairs in the Eastern Cape Province, South Africa. The overwhelming majority of participants have shown dissatisfaction with the implementation of SCM. Service providers argue that there is no opportunity for them to develop as Small, Micro and Medium Enterprises (SMMEs) and only those service providers who are fully developed benefit from SCM. The study intends to establish and highlight the challenges that the Eastern Cape Department of Local Government and Traditional Affairs is presently faced with in regard to implementation procurement processes among staff members, managers and service providers This study is mainly qualitative but also exposes the reader to the quantitative research method
- Full Text:
- Date Issued: 2014
- Authors: Aplom, Busisiwe
- Date: 2014
- Subjects: Business logistics -- South Africa -- Eastern Cape , Government purchasing -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8346 , http://hdl.handle.net/10948/d1020781
- Description: When the African National Congress (ANC) took office in 1994 it introduced various policies that would govern budgetary and financial reforms in South Africa. The main objective was to modernize the management of the public sector. Even though government Departments have started implementing the Supply Chain Management strategies, there are still some challenges and deficiencies that hinder appropriate implementation. The key research objectives of the study is to investigate and evaluate the implementation of Supply Chain Management in service delivery with specific focus in procurement processes of goods and services in the Eastern Cape Department of Local Government and Traditional Affairs This study has demonstrated perceptions in the implementation of Supply Chain Management (SCM) within the Department of Local Government and Traditional Affairs in the Eastern Cape Province, South Africa. The overwhelming majority of participants have shown dissatisfaction with the implementation of SCM. Service providers argue that there is no opportunity for them to develop as Small, Micro and Medium Enterprises (SMMEs) and only those service providers who are fully developed benefit from SCM. The study intends to establish and highlight the challenges that the Eastern Cape Department of Local Government and Traditional Affairs is presently faced with in regard to implementation procurement processes among staff members, managers and service providers This study is mainly qualitative but also exposes the reader to the quantitative research method
- Full Text:
- Date Issued: 2014
An investigation into the provision of government social grants to people with disabilities in Amathole Distrcit municipality
- Authors: Aplom, Thobeka
- Date: 2016
- Subjects: South African Social Security Agency , Public welfare -- South Africa , Grants-in-aid -- South Africa , Welfare fraud -- South Africa -- Eastern Cape , Social service -- South Africa
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/5754 , vital:20998
- Description: This study seeks to investigate the efficiency and effectiveness of the process for providing government social grants to people with disabilities in the South African Social Security Agency (SASSA) Amathole District Municipality in order to determine the need for any improvement measures. Taylor’s scientific management theory and the Total Quality Management (TQM) concept were used to interpret efficiency in the functional activities of the officials working in the Disability Grant Unit in Amathole District. The study also sought to answer the question of whether exit programmes existed that were designed to assist the beneficiaries to support them and cater for their needs related to their disabilities. The study followed a qualitative method. Face-to-face interviews were conducted and the sample of this study consisted of ten participants who are working at Grant Administration. These participants included one General Manager; one District Manager; one SASSA doctor; one Head of Grants Administration in the district and six officials who are at lower levels of the hierarchy at Amathole District Municipality in East London service office. Thematic analysis was used to identify themes from the interviews. The findings of this study revealed that the majority of the respondents experienced challenges such as lack of assessment doctors, turn around-time, corruption, poor consultation, lack of managerial commitment and doctors regarding the assessment of applications. In this regards, the study made a set of recommendations on the measures and strategies that could improve efficiency in the provision of this service.
- Full Text:
- Date Issued: 2016
- Authors: Aplom, Thobeka
- Date: 2016
- Subjects: South African Social Security Agency , Public welfare -- South Africa , Grants-in-aid -- South Africa , Welfare fraud -- South Africa -- Eastern Cape , Social service -- South Africa
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/5754 , vital:20998
- Description: This study seeks to investigate the efficiency and effectiveness of the process for providing government social grants to people with disabilities in the South African Social Security Agency (SASSA) Amathole District Municipality in order to determine the need for any improvement measures. Taylor’s scientific management theory and the Total Quality Management (TQM) concept were used to interpret efficiency in the functional activities of the officials working in the Disability Grant Unit in Amathole District. The study also sought to answer the question of whether exit programmes existed that were designed to assist the beneficiaries to support them and cater for their needs related to their disabilities. The study followed a qualitative method. Face-to-face interviews were conducted and the sample of this study consisted of ten participants who are working at Grant Administration. These participants included one General Manager; one District Manager; one SASSA doctor; one Head of Grants Administration in the district and six officials who are at lower levels of the hierarchy at Amathole District Municipality in East London service office. Thematic analysis was used to identify themes from the interviews. The findings of this study revealed that the majority of the respondents experienced challenges such as lack of assessment doctors, turn around-time, corruption, poor consultation, lack of managerial commitment and doctors regarding the assessment of applications. In this regards, the study made a set of recommendations on the measures and strategies that could improve efficiency in the provision of this service.
- Full Text:
- Date Issued: 2016
Impact assessment of the local governmant reforms in Rwanda : the case study of Kigali City
- Authors: Apollo, Munanura
- Date: 2008
- Subjects: Local government -- Rwanda
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8226 , http://hdl.handle.net/10948/918 , Local government -- Rwanda
- Description: The local governance system has undergone positive changes since 1994 when the Government of National Unity took over power in Rwanda. The government has instituted democratic changes in the structure and functioning of local government through decentralisation. Since 2000 when the decentralisation policy was launched, Rwanda has evolved a model of local governance that has come to be emulated by its neighbouring countries. Since 2000, when the Local Government Act affected the decentralised structures of local government, some changes have occurred, challenges have emerged and constraints have been experienced in the implementation of the policy of decentralisation. Methodology used in the impact assessment study The researcher administered questionnaires, conducted interviews and documentary analysis. The assessment covered (3) three districts which were purposively selected on the basis of criteria that were considered sufficiently representative and based on the rationale of the study. Key findings of the study The study established that the restructuring exercise streamlined the structures of local governments, aligned mandates to the structures, and graded jobs in line with responsibilities. These reforms have improved the performance of the local governments. Despite notable improvements, the study established that there were still gaps in the local government system that needed to be addressed. These included: i. There is a big skills gap in most local governments. Some positions in local government are not filled due to inadequate resources. ii. Some local governments are finding it difficult to attract qualified and competent personnel to take up jobs at technical and managerial levels. iii. Local government lack attractive working environments. iv. There are limited career growth opportunities in local government service. xiv v. There is low local revenue. This has imposed limitations to accountability, supervision and monitoring of local government programmes. vi. Professional staff in local government is not adequately facilitated to do their work efficiently and effectively. vii. The existing capacity building programmes contribute marginally to career growth of individual staff members. viii. New reform programmes for improving service delivery such as results oriented management (ROM) and fiscal decentralisation strategy (FDS) have been rolled out but are not yet utilised in some of the local governments.
- Full Text:
- Date Issued: 2008
- Authors: Apollo, Munanura
- Date: 2008
- Subjects: Local government -- Rwanda
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8226 , http://hdl.handle.net/10948/918 , Local government -- Rwanda
- Description: The local governance system has undergone positive changes since 1994 when the Government of National Unity took over power in Rwanda. The government has instituted democratic changes in the structure and functioning of local government through decentralisation. Since 2000 when the decentralisation policy was launched, Rwanda has evolved a model of local governance that has come to be emulated by its neighbouring countries. Since 2000, when the Local Government Act affected the decentralised structures of local government, some changes have occurred, challenges have emerged and constraints have been experienced in the implementation of the policy of decentralisation. Methodology used in the impact assessment study The researcher administered questionnaires, conducted interviews and documentary analysis. The assessment covered (3) three districts which were purposively selected on the basis of criteria that were considered sufficiently representative and based on the rationale of the study. Key findings of the study The study established that the restructuring exercise streamlined the structures of local governments, aligned mandates to the structures, and graded jobs in line with responsibilities. These reforms have improved the performance of the local governments. Despite notable improvements, the study established that there were still gaps in the local government system that needed to be addressed. These included: i. There is a big skills gap in most local governments. Some positions in local government are not filled due to inadequate resources. ii. Some local governments are finding it difficult to attract qualified and competent personnel to take up jobs at technical and managerial levels. iii. Local government lack attractive working environments. iv. There are limited career growth opportunities in local government service. xiv v. There is low local revenue. This has imposed limitations to accountability, supervision and monitoring of local government programmes. vi. Professional staff in local government is not adequately facilitated to do their work efficiently and effectively. vii. The existing capacity building programmes contribute marginally to career growth of individual staff members. viii. New reform programmes for improving service delivery such as results oriented management (ROM) and fiscal decentralisation strategy (FDS) have been rolled out but are not yet utilised in some of the local governments.
- Full Text:
- Date Issued: 2008
An assessment of the effectiveness of public consultation: the case study of selected ward committees in the Northern Bay Municipality
- Authors: Arends, Darrin
- Date: 2011
- Subjects: Municipal government -- South Africa -- Eastern Cape -- Citizen participation , Local government -- South Africa -- Eastern Cape -- Citizen participation , Political planning -- South Africa -- Eastern Cape -- Citizen participation , Communities -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8187 , http://hdl.handle.net/10948/1535 , Municipal government -- South Africa -- Eastern Cape -- Citizen participation , Local government -- South Africa -- Eastern Cape -- Citizen participation , Political planning -- South Africa -- Eastern Cape -- Citizen participation , Communities -- South Africa -- Eastern Cape
- Description: Since 1994, the South African local government has been obligated to consult with its citizenry in respect of the processes of relating to service delivery. The South African Government has developed a wide range of legislation that ensures that communities are consulted on a continuous basis with regard to how services need to be rendered. Communities have a right to be consulted and to give input into issues affecting them. Public consultation as envisaged in the South African legislation has, however, not yielded the desired results which is evident in the spate of service delivery protests over poor or non service delivery. Therefore, this study seeks to analyse the effectiveness and efficiency of pubic consultation in the Northern Areas of the Nelson Mandela Bay Municipality. The researcher used qualitative research methods since it would provide the reader with more insight into how public consultation is implemented in the Nelson Mandela Bay Municipality. The communities, senior municipal officials, and councillors have been interviewed in a structured manner and a content analysis has been made of the minutes of the ward committees in the Northern Areas, the annual reports of the Municipality’s Oversight Committee and a range of other reading material. A number of findings has been made during this research project with the most pertinent being the non-compliance to certain sections of legislation by the Municipality. The communities in the Northern Areas generally felt that efficient and effective public consultation would reduce the number of service delivery protests in that part of the Municipality. A number of interventions need to be made by the political leadership with regard to public consultation and more resources need to be committed towards those processes.
- Full Text:
- Date Issued: 2011
- Authors: Arends, Darrin
- Date: 2011
- Subjects: Municipal government -- South Africa -- Eastern Cape -- Citizen participation , Local government -- South Africa -- Eastern Cape -- Citizen participation , Political planning -- South Africa -- Eastern Cape -- Citizen participation , Communities -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8187 , http://hdl.handle.net/10948/1535 , Municipal government -- South Africa -- Eastern Cape -- Citizen participation , Local government -- South Africa -- Eastern Cape -- Citizen participation , Political planning -- South Africa -- Eastern Cape -- Citizen participation , Communities -- South Africa -- Eastern Cape
- Description: Since 1994, the South African local government has been obligated to consult with its citizenry in respect of the processes of relating to service delivery. The South African Government has developed a wide range of legislation that ensures that communities are consulted on a continuous basis with regard to how services need to be rendered. Communities have a right to be consulted and to give input into issues affecting them. Public consultation as envisaged in the South African legislation has, however, not yielded the desired results which is evident in the spate of service delivery protests over poor or non service delivery. Therefore, this study seeks to analyse the effectiveness and efficiency of pubic consultation in the Northern Areas of the Nelson Mandela Bay Municipality. The researcher used qualitative research methods since it would provide the reader with more insight into how public consultation is implemented in the Nelson Mandela Bay Municipality. The communities, senior municipal officials, and councillors have been interviewed in a structured manner and a content analysis has been made of the minutes of the ward committees in the Northern Areas, the annual reports of the Municipality’s Oversight Committee and a range of other reading material. A number of findings has been made during this research project with the most pertinent being the non-compliance to certain sections of legislation by the Municipality. The communities in the Northern Areas generally felt that efficient and effective public consultation would reduce the number of service delivery protests in that part of the Municipality. A number of interventions need to be made by the political leadership with regard to public consultation and more resources need to be committed towards those processes.
- Full Text:
- Date Issued: 2011
Perceptions of students regarding the information literacy programme: a case study of Walter Sisulu University
- Authors: Badi, Mzwanele
- Date: 2013
- Subjects: Information literacy -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8311 , http://hdl/handle.net/10948/d1020080
- Description: Information literacy is universally considered one of effective means through which one’s information skills are developed, more especially at higher education Institutions. It has been part of the WSU library’s tradition to promote and offer units of Information Literacy instruction to all students at WSU, although it was initially on ad-hoc bases until 2010 when the Faculty of Education introduced it as a module or a program as a credit-bearing subject to all first year level Bachelor of Education students. The study is intended to understand the perceptions of students that are currently enrolled in Bachelor of Education Degree level one regarding the Information Literacy Program at Walter Sisulu University. The Information Literacy Program is offered in two campuses of WSU, that is Mthatha and Butterworth campuses. This study was conducted using first year level B. Ed students in Butterworth campus only. This may be regarded as a limitation of the study. The study is largely informed by a literature review of scholarly journal articles, books, internet sources and academic libraries in South Africa. The study applied quantitative method using semi-structured questionnaires as the main data gathering instrument. The sample was drawn from 80 first year B Ed students. A total of 80 questionnaires were distributed and 65 were received back. In the study the significant changes in the higher education in the post-apartheid South Africa are discussed. The historical evolution of information literacy as a course in South Africa and internationally is also discussed. The study reveals that information literacy has contributed positively to students’ study approaches. It has helped the students to learn how to apply computing and internet skills to improve on their studies. More importantly, the study reveals that information literacy has helped the students to learn different ways to search for and use information for the purpose of working on their assignments and enhancing their knowledge generally. Furthermore, the study reveals that it has helped the students to know how to tailor their search for information using specific databases such as OPAC, PROQUEST, EBSCOHOST, and SABINET etc.
- Full Text:
- Date Issued: 2013
- Authors: Badi, Mzwanele
- Date: 2013
- Subjects: Information literacy -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8311 , http://hdl/handle.net/10948/d1020080
- Description: Information literacy is universally considered one of effective means through which one’s information skills are developed, more especially at higher education Institutions. It has been part of the WSU library’s tradition to promote and offer units of Information Literacy instruction to all students at WSU, although it was initially on ad-hoc bases until 2010 when the Faculty of Education introduced it as a module or a program as a credit-bearing subject to all first year level Bachelor of Education students. The study is intended to understand the perceptions of students that are currently enrolled in Bachelor of Education Degree level one regarding the Information Literacy Program at Walter Sisulu University. The Information Literacy Program is offered in two campuses of WSU, that is Mthatha and Butterworth campuses. This study was conducted using first year level B. Ed students in Butterworth campus only. This may be regarded as a limitation of the study. The study is largely informed by a literature review of scholarly journal articles, books, internet sources and academic libraries in South Africa. The study applied quantitative method using semi-structured questionnaires as the main data gathering instrument. The sample was drawn from 80 first year B Ed students. A total of 80 questionnaires were distributed and 65 were received back. In the study the significant changes in the higher education in the post-apartheid South Africa are discussed. The historical evolution of information literacy as a course in South Africa and internationally is also discussed. The study reveals that information literacy has contributed positively to students’ study approaches. It has helped the students to learn how to apply computing and internet skills to improve on their studies. More importantly, the study reveals that information literacy has helped the students to learn different ways to search for and use information for the purpose of working on their assignments and enhancing their knowledge generally. Furthermore, the study reveals that it has helped the students to know how to tailor their search for information using specific databases such as OPAC, PROQUEST, EBSCOHOST, and SABINET etc.
- Full Text:
- Date Issued: 2013
Assessing the municipal performance management system on service delivery : the case of Lukhanji Municipality
- Authors: Bam, Liseka Lindelwa
- Date: 2013
- Subjects: Performance -- Management , Local officials and employees -- South Africa -- Queenstown , Employees -- Rating of -- South Africa -- Queenstown , Public administration -- South Africa -- Queenstown , Local government -- South Africa -- Queenstown
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8319 , http://hdl.handle.net/10948/d1020140
- Description: The performance management system has been introduced in the South African public service with the intensions of monitoring, reviewing, assessing performance, developing underperformers and recognising and rewarding good performance. This study was undertaken as an attempt to assess whether the Lukhanji municipality performance management systems contribute to the improvement of service delivery and employee productivity. The literature review undertaken in this study, shows that there is a general poor understanding of performance management systems in Lukhanji municipality. The literature review further establishes that there are several challenges that hinder the effective implementation of a performance management system in the municipality. Other findings of the study include that there is a challenge in setting the unrealistic performance targets which are unrealisable by employees. These are the reasons why productivity levels are not always realised and targets not achieved by Lukhanji municipality. The main findings of the study are that, although performance management systems play a significant role in the improvement of service delivery, it has not contributed in the improvement of employee productivity of the Lukhanji municipality. The main recommendation on the basis of this finding is that there should be thorough and regular training of officials within the Lukhanji Municipality about the performance management system and how it influences productivity and service delivery. In conclusion, the Municipal Executive Mayoral Committee should demand verifiable evidence to justify a higher rating during quarterly assessments, and that punitive disciplinary measures be taken against those who do not comply with the provision of the performance management system framework, particularly failure to submit performance instruments.
- Full Text:
- Date Issued: 2013
- Authors: Bam, Liseka Lindelwa
- Date: 2013
- Subjects: Performance -- Management , Local officials and employees -- South Africa -- Queenstown , Employees -- Rating of -- South Africa -- Queenstown , Public administration -- South Africa -- Queenstown , Local government -- South Africa -- Queenstown
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8319 , http://hdl.handle.net/10948/d1020140
- Description: The performance management system has been introduced in the South African public service with the intensions of monitoring, reviewing, assessing performance, developing underperformers and recognising and rewarding good performance. This study was undertaken as an attempt to assess whether the Lukhanji municipality performance management systems contribute to the improvement of service delivery and employee productivity. The literature review undertaken in this study, shows that there is a general poor understanding of performance management systems in Lukhanji municipality. The literature review further establishes that there are several challenges that hinder the effective implementation of a performance management system in the municipality. Other findings of the study include that there is a challenge in setting the unrealistic performance targets which are unrealisable by employees. These are the reasons why productivity levels are not always realised and targets not achieved by Lukhanji municipality. The main findings of the study are that, although performance management systems play a significant role in the improvement of service delivery, it has not contributed in the improvement of employee productivity of the Lukhanji municipality. The main recommendation on the basis of this finding is that there should be thorough and regular training of officials within the Lukhanji Municipality about the performance management system and how it influences productivity and service delivery. In conclusion, the Municipal Executive Mayoral Committee should demand verifiable evidence to justify a higher rating during quarterly assessments, and that punitive disciplinary measures be taken against those who do not comply with the provision of the performance management system framework, particularly failure to submit performance instruments.
- Full Text:
- Date Issued: 2013
An assessment of public participation strategies: the case of Nyandeni Local Municipality
- Authors: Bambeni, Mbulelo
- Date: 2017
- Subjects: Public administration -- South Africa -- Eastern Cape -- Citizen participation Local government -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/17470 , vital:28343
- Description: This study assessed the public participation strategies from the perspective of local government governance in encouraging community participation with specific reference to the Nyandeni Local Municipality (NLM). The research was based on the assumption that one of the biggest challenges facing most municipalities in South Africa is the lack of effective public participation strategies which results in service delivery protest actions. As a local municipality, the NLM has been entrusted with the responsibility to promote and encourage community participation.. . The purpose of the research study was to investigate and observe the public participation strategies with specific reference to the Nyandeni Local Municipality. The assessment of the public participation strategies of the NLM will therefore be fundamentally descriptive, but highly exploratory in nature. This research employed the quantitative method. An empirical survey was employed for purposes of the study and the research findings are described, interpreted, and analysed. Data was collected by way of a suitably constructed questionnaire which was administered to the ward committee members. The research has established that there is a good public participation approach in place but its functioning is inadequate, the ward committee members have little understanding of their roles and responsibilities in terms of the implementation of the public participation strategy, and they have failed to facilitate communication between the Municipality and the community. There was also an indication that the service delivery protest actions were fuelled by political motives and certain challenges and not solely by a lack of an effective public participation. In addition, the language used by the Municipality is mostly not understandable to the community as a whole. This research also identifies the strengths and the weaknesses of the public participation strategies as these are regarded as critical in promoting successful local democracy. It is envisaged that this research will assist the Nyandeni Municipality, and other municipalities country-wide to identify challenges with which they are faced and to deal with these accordingly in terms of the objectives identified in the public participation strategies. Furthermore, this research study envisages promoting effective public participation strategies within the Nyandeni Local Municipality as well as improving the efficiency and effectiveness of service delivery that will ensure communities of their well-being and dignity. Various recommendations are presented, based on the findings, primarily from the literature review and empirical survey, on how the existing status quo of the NLM can be changed to enhance public participation. If these recommendations are adopted, the Nyandeni LM will be able to develop and implement effective public participation strategies.
- Full Text:
- Date Issued: 2017
- Authors: Bambeni, Mbulelo
- Date: 2017
- Subjects: Public administration -- South Africa -- Eastern Cape -- Citizen participation Local government -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/17470 , vital:28343
- Description: This study assessed the public participation strategies from the perspective of local government governance in encouraging community participation with specific reference to the Nyandeni Local Municipality (NLM). The research was based on the assumption that one of the biggest challenges facing most municipalities in South Africa is the lack of effective public participation strategies which results in service delivery protest actions. As a local municipality, the NLM has been entrusted with the responsibility to promote and encourage community participation.. . The purpose of the research study was to investigate and observe the public participation strategies with specific reference to the Nyandeni Local Municipality. The assessment of the public participation strategies of the NLM will therefore be fundamentally descriptive, but highly exploratory in nature. This research employed the quantitative method. An empirical survey was employed for purposes of the study and the research findings are described, interpreted, and analysed. Data was collected by way of a suitably constructed questionnaire which was administered to the ward committee members. The research has established that there is a good public participation approach in place but its functioning is inadequate, the ward committee members have little understanding of their roles and responsibilities in terms of the implementation of the public participation strategy, and they have failed to facilitate communication between the Municipality and the community. There was also an indication that the service delivery protest actions were fuelled by political motives and certain challenges and not solely by a lack of an effective public participation. In addition, the language used by the Municipality is mostly not understandable to the community as a whole. This research also identifies the strengths and the weaknesses of the public participation strategies as these are regarded as critical in promoting successful local democracy. It is envisaged that this research will assist the Nyandeni Municipality, and other municipalities country-wide to identify challenges with which they are faced and to deal with these accordingly in terms of the objectives identified in the public participation strategies. Furthermore, this research study envisages promoting effective public participation strategies within the Nyandeni Local Municipality as well as improving the efficiency and effectiveness of service delivery that will ensure communities of their well-being and dignity. Various recommendations are presented, based on the findings, primarily from the literature review and empirical survey, on how the existing status quo of the NLM can be changed to enhance public participation. If these recommendations are adopted, the Nyandeni LM will be able to develop and implement effective public participation strategies.
- Full Text:
- Date Issued: 2017
Assessing challenges of corruption in the Eastern Cape Department of Education
- Authors: Basopu, Price Mike
- Date: 2010
- Subjects: Corruption -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , Education, Higher -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11618 , http://hdl.handle.net/10353/383 , Corruption -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , Education, Higher -- South Africa -- Eastern Cape
- Description: In the new dispensation, there are many challenges, especially concerning corruption. In this regard, the Eastern Cape is viewed as the most affected province, with the Department of Education identified as culprit number one engaging in corrupt activities. There are a number of contributing factors, as attributed in the study, but most prevalent among these is the vastness of the department, with fewer personnel and less capacity. Challenges of corruption in the Department of Education are perpetrated mainly by the civil servants. This study, researched the challenges of corruption in the Department of Education in the Eastern Cape, in particular by focusing on both the achievements and the limitations that have been experienced; and indeed, there are still numerous issues to be addressed and accomplished. The research, therefore, has been significant in that it touched on critical issues, such as, the public sector in general, which is corrupt. Misappropriation of public resources and corruption immersed the nation, as a whole, into a greater challenge rather than focusing on service delivery issues. There are situations, within the department, where the majority of senior officials, who may be in possession of valuable information, are always under suspension. In all the financial years the Department of Education existed, it always obtained disclaimer or adverse reports from the Office of Auditor-General (AG), despite numerous attempts and interventions by the AG‟s office and the Provincial Treasury to rectify the situation. There are also serious challenges of leadership crises in the Department of Education, both administratively and politically. During the research, that is, between the 2008 and 2010 financial years, there has been no permanent Head of Department; people were only acting in the capacity. vi Even those seconded from national education, could not finish the designated term, because of pressure mainly from the unions.
- Full Text:
- Date Issued: 2010
- Authors: Basopu, Price Mike
- Date: 2010
- Subjects: Corruption -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , Education, Higher -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11618 , http://hdl.handle.net/10353/383 , Corruption -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , Education, Higher -- South Africa -- Eastern Cape
- Description: In the new dispensation, there are many challenges, especially concerning corruption. In this regard, the Eastern Cape is viewed as the most affected province, with the Department of Education identified as culprit number one engaging in corrupt activities. There are a number of contributing factors, as attributed in the study, but most prevalent among these is the vastness of the department, with fewer personnel and less capacity. Challenges of corruption in the Department of Education are perpetrated mainly by the civil servants. This study, researched the challenges of corruption in the Department of Education in the Eastern Cape, in particular by focusing on both the achievements and the limitations that have been experienced; and indeed, there are still numerous issues to be addressed and accomplished. The research, therefore, has been significant in that it touched on critical issues, such as, the public sector in general, which is corrupt. Misappropriation of public resources and corruption immersed the nation, as a whole, into a greater challenge rather than focusing on service delivery issues. There are situations, within the department, where the majority of senior officials, who may be in possession of valuable information, are always under suspension. In all the financial years the Department of Education existed, it always obtained disclaimer or adverse reports from the Office of Auditor-General (AG), despite numerous attempts and interventions by the AG‟s office and the Provincial Treasury to rectify the situation. There are also serious challenges of leadership crises in the Department of Education, both administratively and politically. During the research, that is, between the 2008 and 2010 financial years, there has been no permanent Head of Department; people were only acting in the capacity. vi Even those seconded from national education, could not finish the designated term, because of pressure mainly from the unions.
- Full Text:
- Date Issued: 2010
An assessment of municipal performance assessment system as a tool to improve performance in Ngqushwa local municipality in the Eastern Cape
- Authors: Batayi, Nokuthula
- Date: 2017
- Subjects: Performance -- Evaluation Local government -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/13436 , vital:39661
- Description: Monitoring and evaluation is a key contributing factor in the accomplishment of the vision, mission and strategic goals of the department. It is an on-going communication, undertaken in partnership between employees and their immediate supervisors. This research study focused on assessing the performance management system as a tool to improve performance in Ngqushwa Local Municipality. It has been found that Ngqushwa Local Municipality has undertaken measures to implement the performance management system which is aligned with legislative frameworks i.e. Republic of South African Constitution of 1996, Municipal Systems Act 32 of 2000, Municipal Structures Act 117 of 1998, Municipal Finance Management Act 56 of 2003, Public Service Regulation 2001, and Monitoring and Evaluation Frameworks. However, the research findings showed that such efforts were not sufficient in terms of implementation of Performance Management System. The study suggested that 1) the system should also accommodate employees who are in lower levels as way to strengthen the implementation of the system; 2) Involvement of stakeholders should be prioritised so as to promote ownership of the system 3) Continuous training of employees and feedback should also be considered.
- Full Text:
- Date Issued: 2017
- Authors: Batayi, Nokuthula
- Date: 2017
- Subjects: Performance -- Evaluation Local government -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/13436 , vital:39661
- Description: Monitoring and evaluation is a key contributing factor in the accomplishment of the vision, mission and strategic goals of the department. It is an on-going communication, undertaken in partnership between employees and their immediate supervisors. This research study focused on assessing the performance management system as a tool to improve performance in Ngqushwa Local Municipality. It has been found that Ngqushwa Local Municipality has undertaken measures to implement the performance management system which is aligned with legislative frameworks i.e. Republic of South African Constitution of 1996, Municipal Systems Act 32 of 2000, Municipal Structures Act 117 of 1998, Municipal Finance Management Act 56 of 2003, Public Service Regulation 2001, and Monitoring and Evaluation Frameworks. However, the research findings showed that such efforts were not sufficient in terms of implementation of Performance Management System. The study suggested that 1) the system should also accommodate employees who are in lower levels as way to strengthen the implementation of the system; 2) Involvement of stakeholders should be prioritised so as to promote ownership of the system 3) Continuous training of employees and feedback should also be considered.
- Full Text:
- Date Issued: 2017
Evaluation of the Performance Management Systems (PMS): a case study of the Eastern Cape Provincial Treasure
- Authors: Baxana, Mandilakhe
- Date: 2013
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11693 , http://hdl.handle.net/10353/d1015045
- Description: The objective of this study was to evaluate the effectiveness of the Performance Managements System (PMS) policy by looking at the implementation of the PMS in line with provincial and national policies. The purpose is to achieve sustainable improvement in organizational performance whilst examining the value of PMS in assessing performance of the Eastern Cape Provincial Treasury employees. The questionnaire was personally delivered to potential respondents. The study showed that the performance management system used by the Eastern Cape Provincial Treasury was on track with clear objectives, and was largely integrated with the departments' planning process, primarily through the use of divisional planning objectives as a basis for employee performance agreements. However, the general findings were qualified by the need to address. Several key issues, and to make some improvements to the process. It was also concluded that the revised performance management system should have a stronger emphasis on effective managing, monitoring, reporting and rewarding high performance and correcting low performance respectively. Key recommendations are made to assist this department in its quest to achieve maximum return on the investment from its human capital. The recommendations are: The Eastern Cape Provincial Treasury needs to establish clear organizational objectives and the performance management tool should be negotiated and agreed with the union councils and management. The performance measures or key performance indicators should be agreed upfront with all employees, irrespective of their level in the organization.
- Full Text: false
- Date Issued: 2013
- Authors: Baxana, Mandilakhe
- Date: 2013
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11693 , http://hdl.handle.net/10353/d1015045
- Description: The objective of this study was to evaluate the effectiveness of the Performance Managements System (PMS) policy by looking at the implementation of the PMS in line with provincial and national policies. The purpose is to achieve sustainable improvement in organizational performance whilst examining the value of PMS in assessing performance of the Eastern Cape Provincial Treasury employees. The questionnaire was personally delivered to potential respondents. The study showed that the performance management system used by the Eastern Cape Provincial Treasury was on track with clear objectives, and was largely integrated with the departments' planning process, primarily through the use of divisional planning objectives as a basis for employee performance agreements. However, the general findings were qualified by the need to address. Several key issues, and to make some improvements to the process. It was also concluded that the revised performance management system should have a stronger emphasis on effective managing, monitoring, reporting and rewarding high performance and correcting low performance respectively. Key recommendations are made to assist this department in its quest to achieve maximum return on the investment from its human capital. The recommendations are: The Eastern Cape Provincial Treasury needs to establish clear organizational objectives and the performance management tool should be negotiated and agreed with the union councils and management. The performance measures or key performance indicators should be agreed upfront with all employees, irrespective of their level in the organization.
- Full Text: false
- Date Issued: 2013
Analysis of the influence of peer education programmes on learner behaviour, the case of Bulelani high school, Queenstown
- Authors: Bedula, Nomanani Doris
- Date: 2013
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/1165 , vital:26532
- Description: This study focuses on the influence of peer education programmes on learner behaviour. Peer education is a critical approach for behaviour-change. The presentation had two objectives. The first objective was to determine the nature and extent of peer education programmes policy implementation in the school under study. The second objective was to determine the impact of the policy on learner behaviour. A questionnaire which was administered to all trained peer educators at Bulelani High School indicated that all respondents agreed that peer education was educationally relevant and offered accurate information. Furthermore, results indicated that older learners strongly agreed that peer education programmes have an impact on behavioural changes than younger learners who merely agreed on that. The results also showed that the duration of involvement in peer education programmes influences the opinion on the impact of peer education on behavioural changes. Looking at the respondents ’gender, the researcher could not find any evidence that the impact of peer education on behavioural change depends on the gender of the respondent and therefore concludes that opinions are independent of gender. The study shows that in schools where peer education programmes are well implemented and monitored, they do impact on learner-behaviour in a positive way.
- Full Text:
- Date Issued: 2013
- Authors: Bedula, Nomanani Doris
- Date: 2013
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/1165 , vital:26532
- Description: This study focuses on the influence of peer education programmes on learner behaviour. Peer education is a critical approach for behaviour-change. The presentation had two objectives. The first objective was to determine the nature and extent of peer education programmes policy implementation in the school under study. The second objective was to determine the impact of the policy on learner behaviour. A questionnaire which was administered to all trained peer educators at Bulelani High School indicated that all respondents agreed that peer education was educationally relevant and offered accurate information. Furthermore, results indicated that older learners strongly agreed that peer education programmes have an impact on behavioural changes than younger learners who merely agreed on that. The results also showed that the duration of involvement in peer education programmes influences the opinion on the impact of peer education on behavioural changes. Looking at the respondents ’gender, the researcher could not find any evidence that the impact of peer education on behavioural change depends on the gender of the respondent and therefore concludes that opinions are independent of gender. The study shows that in schools where peer education programmes are well implemented and monitored, they do impact on learner-behaviour in a positive way.
- Full Text:
- Date Issued: 2013
Assessing the impact of shifting traditional leadership roles on local government in service delivery: a case study of the Bor County, Jonglei State, South Sudan
- Authors: Bior, Ajang Duot
- Date: 2013
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11694 , http://hdl.handle.net/10353/d1015046
- Description: The local level of government plays a pivotal role in the delivering of service in Bor county of Jonglei State in South Sudan. As the world‟s newest nation attained independence in July 2011, the republic of South Sudan face a huge mountain to climb in terms of service delivery for socio – economic transformation. A country which has ransacked by civil wars and economic exclusion of its people in the past, South Sudan needs to pool resources together for the sustainable betterment of its citizens. Service is solely dependent on leadership and effective and efficient service rendering, requires a people – centred, accountable and professional leadership. Traditional leaders have played a key role in the welfare of their subjects in South Sudan beginning long back, they have led, counselled, mediated disputes, allocated and managed land as well as preservation of customs and cultures. The study sought to assess shifting roles of traditional leaders in local government services delivery. It comprises of six chapters which are chronologically arranged. The main objectives of the study were to establish role which were played by Bor traditional leadership to promote service delivery at the local government level before independence, after independence, the extent to which the roles shifted, challenges they face currently and ways of solving them. The research question which guided the sought to find the answers to what roles traditional leaders played before and after independence, the shifting of roles, challenges and ways of addressing them. The paradigm used in the study is the qualitative research approach where empirical data was collected from a representative sample of 9 respondents. Data was collected using the non-random sampling techniques of purposely sampling. The researcher observed strict ethical guideline which includes informed consent, privacy and confidentiality. The study found out that traditional leaders played various roles under various governments. There were shifts in traditional leadership roles leaders can play and did not completely divert the roles leaders can play in service delivery. The study further established that Bor traditional leaders were willing service at the local government level but that they faced challenges particularly that of insecurity and war – related problems. The study therefore, recommended that government should pay attention to security in Bor County and the county at large. It was also recommended that government should train traditional leadership roles such as those applied in Ghana, Uganda, South Africa and Zimbabwe. Despite the said shift in roles, traditional leaders remain a key asset to the development of South Sudan.
- Full Text:
- Date Issued: 2013
- Authors: Bior, Ajang Duot
- Date: 2013
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11694 , http://hdl.handle.net/10353/d1015046
- Description: The local level of government plays a pivotal role in the delivering of service in Bor county of Jonglei State in South Sudan. As the world‟s newest nation attained independence in July 2011, the republic of South Sudan face a huge mountain to climb in terms of service delivery for socio – economic transformation. A country which has ransacked by civil wars and economic exclusion of its people in the past, South Sudan needs to pool resources together for the sustainable betterment of its citizens. Service is solely dependent on leadership and effective and efficient service rendering, requires a people – centred, accountable and professional leadership. Traditional leaders have played a key role in the welfare of their subjects in South Sudan beginning long back, they have led, counselled, mediated disputes, allocated and managed land as well as preservation of customs and cultures. The study sought to assess shifting roles of traditional leaders in local government services delivery. It comprises of six chapters which are chronologically arranged. The main objectives of the study were to establish role which were played by Bor traditional leadership to promote service delivery at the local government level before independence, after independence, the extent to which the roles shifted, challenges they face currently and ways of solving them. The research question which guided the sought to find the answers to what roles traditional leaders played before and after independence, the shifting of roles, challenges and ways of addressing them. The paradigm used in the study is the qualitative research approach where empirical data was collected from a representative sample of 9 respondents. Data was collected using the non-random sampling techniques of purposely sampling. The researcher observed strict ethical guideline which includes informed consent, privacy and confidentiality. The study found out that traditional leaders played various roles under various governments. There were shifts in traditional leadership roles leaders can play and did not completely divert the roles leaders can play in service delivery. The study further established that Bor traditional leaders were willing service at the local government level but that they faced challenges particularly that of insecurity and war – related problems. The study therefore, recommended that government should pay attention to security in Bor County and the county at large. It was also recommended that government should train traditional leadership roles such as those applied in Ghana, Uganda, South Africa and Zimbabwe. Despite the said shift in roles, traditional leaders remain a key asset to the development of South Sudan.
- Full Text:
- Date Issued: 2013
An analysis of change and transformation strategies: the Department of Home Affairs, Province of the Eastern Cape
- Authors: Biyase, Sibongiseni Nobert
- Date: 2014
- Subjects: South Africa -- Department of Home Affairs , Civil service reform -- South Africa -- Eastern Cape , Social change -- South Africa
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8329 , http://hdl.handle.net/10948/d1020373
- Description: The South African public sector is important for the sustainable growth and development of the country. One of its major responsibilities is to ensure that all citizens have access to and receive the services they need. The manner in which public sector institutions are structured has an impact on the delivery of effective and efficient services to citizens.Achieving a high degree of productivity is an important objective of public service organisations across the world given the pressure to deliver quality public goods and services within the limits of ever-increasing resource constraints. The South African Public Service is no exception to this global phenomenon. The focus on the public service is therefore continuously to improve performance to meet citizens’ needs. Where as performance is directed at measuring outputs achieved, productivity goes an important step further by measuring the relationship between the resources used to achieve outputs. The focus of this study is the analysis of change and transformation strategies in the Department of Home Affairs, Province of the Eastern Cape. The primary purpose was to assess the current state of service delivery in the Department of Home Affairs and to ascertain how continuous monitoring and evaluation could be factored in to enhance the delivery of services. The target population was the employees and clients of the Department of Home Affairs. Employees were selected randomly and asked to participate in the study. The sample was a convenient-purposive sampling and a quantitative research questionnaire was used.
- Full Text:
- Date Issued: 2014
- Authors: Biyase, Sibongiseni Nobert
- Date: 2014
- Subjects: South Africa -- Department of Home Affairs , Civil service reform -- South Africa -- Eastern Cape , Social change -- South Africa
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8329 , http://hdl.handle.net/10948/d1020373
- Description: The South African public sector is important for the sustainable growth and development of the country. One of its major responsibilities is to ensure that all citizens have access to and receive the services they need. The manner in which public sector institutions are structured has an impact on the delivery of effective and efficient services to citizens.Achieving a high degree of productivity is an important objective of public service organisations across the world given the pressure to deliver quality public goods and services within the limits of ever-increasing resource constraints. The South African Public Service is no exception to this global phenomenon. The focus on the public service is therefore continuously to improve performance to meet citizens’ needs. Where as performance is directed at measuring outputs achieved, productivity goes an important step further by measuring the relationship between the resources used to achieve outputs. The focus of this study is the analysis of change and transformation strategies in the Department of Home Affairs, Province of the Eastern Cape. The primary purpose was to assess the current state of service delivery in the Department of Home Affairs and to ascertain how continuous monitoring and evaluation could be factored in to enhance the delivery of services. The target population was the employees and clients of the Department of Home Affairs. Employees were selected randomly and asked to participate in the study. The sample was a convenient-purposive sampling and a quantitative research questionnaire was used.
- Full Text:
- Date Issued: 2014
An evaluation of performance and management development systems: a case study of Nelson Mandela Bay Municipality
- Authors: Bokwana, Bulelani
- Date: 2019
- Subjects: Performance -- Management
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/36498 , vital:33953
- Description: The primary aim of this study was to establish whether the Performance Management and Development Systems (PMDS) in public institutions, has an effect on service delivery, with specific reference to the Nelson Mandela Bay Municipality (NMBM). This is pertinent because municipalities have become the focal points of service delivery and they tend to focus mainly on complying with the legislative frameworks of having an Integrated Development Plan (IDP) and Performance Management and Development Systems (PMDS) rather than implementing the Integrated Development Plan (IDP) and the Performance Management and Development Systems (PMDS) to enhance service delivery to communities. The Department of Cooperative Governance and Traditional Affairs (CoGta), introduces the Performance Management framework to municipalities with the aim of empowering the communities to demand better services and to hold municipalities accountable. This study provides an in-depth theoretical review on PMDS and service delivery. It is evident that one of the biggest challenges that are being faced by most municipalities in South Africa, is the lack of universal access to services such as water and electricity, sanitation, refuse removal systems and local economic development. This study employed the qualitative research approach to validate the research questions as well as to address the research objectives and data was collected through documentary sources of annual reports, Integrated Development Plan (IDP), Service Delivery and Budget Implementation Plan (SDBIP), articles, journals text books and legislation. Further findings in this study indicate that Performance Management and Development Systems (PDMS) in the Nelson Mandela Bay Municipality (NMBM), has not led to positive changes in service delivery and this is identified by violent service delivery protests. This study also identified that the system is currently flawed because, amongst other things, there is minimal employee involvement in the planning of performance management, including a lack of training opportunities to address identified weaknesses and the non-payment of performance bonuses to good performing employees, similarly majority of employees do not know their performance targets as reflected in the Service Delivery and Budget Implementation Plan (SDBIP). Recommendations emanating from the literature review are presented to enhance service delivery for the Nelson Mandela Bay Municipality (NMBM) through Performance Management and Development Systems (PMDS) and they include cascading PMDS to all employees, furthering issues of alignment and integration of the Integrated Development Plan (IDP) processes, budget, PMDS, monitoring, evaluation and training on the formulation of Key Performance Areas (KPAs) and Key Performance Indicators (KPIs). If these recommendations are adopted, the Nelson Mandela Bay Municipality (NMBM) will be able to deal with the current developmental obstacles that are being faced, in a more effective and efficient manner.
- Full Text:
- Date Issued: 2019
- Authors: Bokwana, Bulelani
- Date: 2019
- Subjects: Performance -- Management
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/36498 , vital:33953
- Description: The primary aim of this study was to establish whether the Performance Management and Development Systems (PMDS) in public institutions, has an effect on service delivery, with specific reference to the Nelson Mandela Bay Municipality (NMBM). This is pertinent because municipalities have become the focal points of service delivery and they tend to focus mainly on complying with the legislative frameworks of having an Integrated Development Plan (IDP) and Performance Management and Development Systems (PMDS) rather than implementing the Integrated Development Plan (IDP) and the Performance Management and Development Systems (PMDS) to enhance service delivery to communities. The Department of Cooperative Governance and Traditional Affairs (CoGta), introduces the Performance Management framework to municipalities with the aim of empowering the communities to demand better services and to hold municipalities accountable. This study provides an in-depth theoretical review on PMDS and service delivery. It is evident that one of the biggest challenges that are being faced by most municipalities in South Africa, is the lack of universal access to services such as water and electricity, sanitation, refuse removal systems and local economic development. This study employed the qualitative research approach to validate the research questions as well as to address the research objectives and data was collected through documentary sources of annual reports, Integrated Development Plan (IDP), Service Delivery and Budget Implementation Plan (SDBIP), articles, journals text books and legislation. Further findings in this study indicate that Performance Management and Development Systems (PDMS) in the Nelson Mandela Bay Municipality (NMBM), has not led to positive changes in service delivery and this is identified by violent service delivery protests. This study also identified that the system is currently flawed because, amongst other things, there is minimal employee involvement in the planning of performance management, including a lack of training opportunities to address identified weaknesses and the non-payment of performance bonuses to good performing employees, similarly majority of employees do not know their performance targets as reflected in the Service Delivery and Budget Implementation Plan (SDBIP). Recommendations emanating from the literature review are presented to enhance service delivery for the Nelson Mandela Bay Municipality (NMBM) through Performance Management and Development Systems (PMDS) and they include cascading PMDS to all employees, furthering issues of alignment and integration of the Integrated Development Plan (IDP) processes, budget, PMDS, monitoring, evaluation and training on the formulation of Key Performance Areas (KPAs) and Key Performance Indicators (KPIs). If these recommendations are adopted, the Nelson Mandela Bay Municipality (NMBM) will be able to deal with the current developmental obstacles that are being faced, in a more effective and efficient manner.
- Full Text:
- Date Issued: 2019
Provincial monitoring and support for accountability in municipal finance: the case of Nkonkobe Local Municipality, Eastern Cape Province
- Authors: Bongco, Mlami
- Date: 2014
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11699 , http://hdl.handle.net/10353/d1015136
- Description: The Constitution of the Republic of South Africa, 1996, section 154(1) states that the national government and provincial governments, by legislative and other measures, must support and strengthen the capacity of municipalities to manage their own affairs, to exercise their powers and to perform their functions. The study sought to identify the monitoring and support rendered to Nkonkobe local municipality by the province in achieving clean audit; and assessing the impact of the provincial monitoring and support to Nkonkobe local municipality in achieving clean audit. In addition to this the study sought to come up with recommendations on how to address the challenges and problems experienced in the rendering of provincial monitoring and support to Nkonkobe local municipality. The study used both quantitative and qualitative research methods. Twenty (20) respondents comprised of Nkonkobe local municipal officials, Eastern Cape Provincial government officials and South African Local Government Association’s officials were given questionnaires to complete. Furthermore face-to-face interviews and document analysis were also used as data collection methods. The study findings suggest that the monitoring and support provided to Nkonkobe local municipality by the province is insufficient in achieving clean audit, as it faces capacity and budgetary constraints, and above all, is not well coordinated between the Provincial Treasury and Department of Local Government and Traditional Affairs. Improvement in audit outcome (from a disclaimer to a qualified audit opinion) has been noted, but in general, there has been insignificant impact noted in Nkonkobe local municipality. The study recommended that sufficient resources must be provided by the province in monitoring and supporting Nkonkobe local municipality to achieve clean audit. It was also recommended that coordination of support activities between and within the national and provincial governments was critically important.
- Full Text:
- Date Issued: 2014
- Authors: Bongco, Mlami
- Date: 2014
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11699 , http://hdl.handle.net/10353/d1015136
- Description: The Constitution of the Republic of South Africa, 1996, section 154(1) states that the national government and provincial governments, by legislative and other measures, must support and strengthen the capacity of municipalities to manage their own affairs, to exercise their powers and to perform their functions. The study sought to identify the monitoring and support rendered to Nkonkobe local municipality by the province in achieving clean audit; and assessing the impact of the provincial monitoring and support to Nkonkobe local municipality in achieving clean audit. In addition to this the study sought to come up with recommendations on how to address the challenges and problems experienced in the rendering of provincial monitoring and support to Nkonkobe local municipality. The study used both quantitative and qualitative research methods. Twenty (20) respondents comprised of Nkonkobe local municipal officials, Eastern Cape Provincial government officials and South African Local Government Association’s officials were given questionnaires to complete. Furthermore face-to-face interviews and document analysis were also used as data collection methods. The study findings suggest that the monitoring and support provided to Nkonkobe local municipality by the province is insufficient in achieving clean audit, as it faces capacity and budgetary constraints, and above all, is not well coordinated between the Provincial Treasury and Department of Local Government and Traditional Affairs. Improvement in audit outcome (from a disclaimer to a qualified audit opinion) has been noted, but in general, there has been insignificant impact noted in Nkonkobe local municipality. The study recommended that sufficient resources must be provided by the province in monitoring and supporting Nkonkobe local municipality to achieve clean audit. It was also recommended that coordination of support activities between and within the national and provincial governments was critically important.
- Full Text:
- Date Issued: 2014
An investigation into social exclusion in the implementation of social grants: the case study of the child support grant in the Nkonkobe local municipality (Eastern Cape)
- Authors: Boniswa, Mashibini
- Date: 2013
- Subjects: National Congress -- Child Support Grant -- Eastern Cape Province , Means-testing -- Nkonkobe municipality -- Poverty , Social exclusion -- Social Security -- South African Social Security Agency
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11737 , http://hdl.handle.net/10353/d1018220 , National Congress -- Child Support Grant -- Eastern Cape Province , Means-testing -- Nkonkobe municipality -- Poverty , Social exclusion -- Social Security -- South African Social Security Agency
- Description: South Africa is faced by a huge problem of inequality, twenty years after the dawn of independence. Such inequalities have been addressed by policy intervention such as the social security and assistance of citizens through various classes of grants. One of the grants targeting children under the age of 18 years is the child support grant. However there are deserving children who have been left-out of mainstream social security through social exclusion. The study sought to investigate the problem of the social exclusion of children from the child support grant in the Nkonkobe municipality. Through the use of the Basic Needs Approach (BNA) to understand the need for any state/government to promote the social welfare of its citizens, the study took a triangulated research paradigm which used both quantitative and qualitative research approaches to collect data from forty respondents by way of a questionnaire survey. The study found out that, inter alia, poverty remains high in the Nkonkobe municipal area, there is rampant social exclusion in the area, the amount paid for the child support grant is little and that the effects of the withdrawal of the grant when the child reaches the age of 18 are unbearable to the child. Some of the recommendations which the study made in line with improved mainstream social security in relation to the child support grant are that, the government needs to improve information dissemination about grants to the populace, there should be mandatory policies to make sure all citizens have identification particulars, the government should be mobile and take services to the people and there should a consideration to review the amount paid for the child support grant upwards. The researcher is quite optimistic that the study will play a part in improving policy implementation.
- Full Text:
- Date Issued: 2013
- Authors: Boniswa, Mashibini
- Date: 2013
- Subjects: National Congress -- Child Support Grant -- Eastern Cape Province , Means-testing -- Nkonkobe municipality -- Poverty , Social exclusion -- Social Security -- South African Social Security Agency
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11737 , http://hdl.handle.net/10353/d1018220 , National Congress -- Child Support Grant -- Eastern Cape Province , Means-testing -- Nkonkobe municipality -- Poverty , Social exclusion -- Social Security -- South African Social Security Agency
- Description: South Africa is faced by a huge problem of inequality, twenty years after the dawn of independence. Such inequalities have been addressed by policy intervention such as the social security and assistance of citizens through various classes of grants. One of the grants targeting children under the age of 18 years is the child support grant. However there are deserving children who have been left-out of mainstream social security through social exclusion. The study sought to investigate the problem of the social exclusion of children from the child support grant in the Nkonkobe municipality. Through the use of the Basic Needs Approach (BNA) to understand the need for any state/government to promote the social welfare of its citizens, the study took a triangulated research paradigm which used both quantitative and qualitative research approaches to collect data from forty respondents by way of a questionnaire survey. The study found out that, inter alia, poverty remains high in the Nkonkobe municipal area, there is rampant social exclusion in the area, the amount paid for the child support grant is little and that the effects of the withdrawal of the grant when the child reaches the age of 18 are unbearable to the child. Some of the recommendations which the study made in line with improved mainstream social security in relation to the child support grant are that, the government needs to improve information dissemination about grants to the populace, there should be mandatory policies to make sure all citizens have identification particulars, the government should be mobile and take services to the people and there should a consideration to review the amount paid for the child support grant upwards. The researcher is quite optimistic that the study will play a part in improving policy implementation.
- Full Text:
- Date Issued: 2013
An assessment of information systems supporting procurement reforms in the Eastern Cape provincial government
- Authors: Bosire, Samuel Mobisa
- Date: 2008
- Subjects: Government purchasing -- South Africa -- Eastern Cape , Public finance -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11620 , http://hdl.handle.net/10353/214 , Government purchasing -- South Africa -- Eastern Cape , Public finance -- South Africa -- Eastern Cape
- Description: As part of the on going financial management reforms, the South African Government introduced the Supply Chain Management (SCM) Framework. Since 2004, The Eastern Cape Provincial Government embarked on a process of ensuring that procurement reforms wrought by the advent of SCM are seamlessly ushered in. Information Technology (IT) and systems are a sine qua non in supporting the implementation of the SCM Framework. However, IT does not operate in a vacuum. Many other factors complement, supplement and influence the objectives sought through the use of Information Technology and systems. It is the confluence of this factors that eventually will determine that success or failure of using technology to support procurement reforms in government. The research investigates the factors affecting the success of the Information systems underlying SCM in the Eastern Cape Provincial government. Data for the research was gathered using a questionnaire administered to all Eastern Cape Provincial Government departments. The research borrows from Heeks’ ITPOSMO model in assessing SCM and Information Systems structures and processes and gauging their state of readiness to embrace procurement reforms envisaged through the SCM Framework. Because of the importance of having a strong IT functional unit in any government department, the study highlights IT issues that typically confront IT managers, especially in the public sector. Heeks’ ITPOSMO model emerges as a sufficient framework for identifying gaps that currently exist between the reality and perceptions on the readiness of IT to adequately support government procurement reforms. The dissertation concludes that the success of the system is dependent not only on the technological component of the system, but also on other factors.
- Full Text:
- Date Issued: 2008
- Authors: Bosire, Samuel Mobisa
- Date: 2008
- Subjects: Government purchasing -- South Africa -- Eastern Cape , Public finance -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11620 , http://hdl.handle.net/10353/214 , Government purchasing -- South Africa -- Eastern Cape , Public finance -- South Africa -- Eastern Cape
- Description: As part of the on going financial management reforms, the South African Government introduced the Supply Chain Management (SCM) Framework. Since 2004, The Eastern Cape Provincial Government embarked on a process of ensuring that procurement reforms wrought by the advent of SCM are seamlessly ushered in. Information Technology (IT) and systems are a sine qua non in supporting the implementation of the SCM Framework. However, IT does not operate in a vacuum. Many other factors complement, supplement and influence the objectives sought through the use of Information Technology and systems. It is the confluence of this factors that eventually will determine that success or failure of using technology to support procurement reforms in government. The research investigates the factors affecting the success of the Information systems underlying SCM in the Eastern Cape Provincial government. Data for the research was gathered using a questionnaire administered to all Eastern Cape Provincial Government departments. The research borrows from Heeks’ ITPOSMO model in assessing SCM and Information Systems structures and processes and gauging their state of readiness to embrace procurement reforms envisaged through the SCM Framework. Because of the importance of having a strong IT functional unit in any government department, the study highlights IT issues that typically confront IT managers, especially in the public sector. Heeks’ ITPOSMO model emerges as a sufficient framework for identifying gaps that currently exist between the reality and perceptions on the readiness of IT to adequately support government procurement reforms. The dissertation concludes that the success of the system is dependent not only on the technological component of the system, but also on other factors.
- Full Text:
- Date Issued: 2008