Happiness levels in South Africa
- Authors: Georgiou, Michael
- Date: 2018
- Subjects: Happiness -- South Africa , Well-being Social capital (Sociology)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/30161 , vital:30849
- Description: One of the fundamental aspects of human life is the attempt to achieve happiness. Traditionally, happiness has been expressed within two specific spheres of understanding, these being the hedonic view and the eudemonic view. The former is the pursuit of wellbeing through pleasure, enjoyment and comfort, whereas the latter focuses on the pursuit of personal development, developing the best in oneself and keeping in line with one’s highest held principles. Such examples may include acting to the best of one’s abilities, expressing kindness, gratitude and the fulfilment of one’s potential. The philosophical tradition has now been incorporated into contemporary psychology for the development of the science of wellbeing. Recently, the term Happiness or what was commonly referred to as subjective well-being, has surged into the spotlight of positive psychology researchers worldwide, as it has shown to influence individuals and thereby organisations and society as well. There is evidence that indicates that an increase or decrease in individual happiness can have a positive influence on the lives of individuals, the way society operates and how economic structures perform. Many countries therefore are beginning to look at the measurement of happiness in an attempt to capitalise on the advantages this brings to their societies, economic activity and performance, and the improvement in the quality of the lives of its citizens. These countries are attempting to include the elements required to increase subjective well-being within the economic policies of the countries. This study aims at evaluating the Happiness Levels of South Africans and also aims at providing a basis for the current levels of happiness in the country, identify challenges that need to be addressed, and to provide a platform for further research where required. The primary data was collected through an online questionnaire, utilising the QuestionPro system supplied by the University. There were 840 valid respondents who completed the questionnaire in full. The questionnaire was developed utilising the happiness literature and previous questionnaires that have been developed in similar studies. A proposed conceptual model was developed and then tested utilising exploratory factor analysis, confirmatory factor analysis and structural equation modelling. A new model was iv developed which can be used to determine the happiness levels of South Africans. The study concluded with recommendations that governments, leaders, organisations and individuals in society can implement to increase the overall happiness of South Africans and to move the country forward in a positive and meaningful way so that we can all enjoy higher levels of happiness, prosperity and social capital. The results of this study further indicate that South Africans are generally happy and that optimism, workplace networks and work-life balance are important to their happiness. South African citizens generally have little faith in the government, the South African court system, the police services and the South African education system.
- Full Text:
- Date Issued: 2018
- Authors: Georgiou, Michael
- Date: 2018
- Subjects: Happiness -- South Africa , Well-being Social capital (Sociology)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/30161 , vital:30849
- Description: One of the fundamental aspects of human life is the attempt to achieve happiness. Traditionally, happiness has been expressed within two specific spheres of understanding, these being the hedonic view and the eudemonic view. The former is the pursuit of wellbeing through pleasure, enjoyment and comfort, whereas the latter focuses on the pursuit of personal development, developing the best in oneself and keeping in line with one’s highest held principles. Such examples may include acting to the best of one’s abilities, expressing kindness, gratitude and the fulfilment of one’s potential. The philosophical tradition has now been incorporated into contemporary psychology for the development of the science of wellbeing. Recently, the term Happiness or what was commonly referred to as subjective well-being, has surged into the spotlight of positive psychology researchers worldwide, as it has shown to influence individuals and thereby organisations and society as well. There is evidence that indicates that an increase or decrease in individual happiness can have a positive influence on the lives of individuals, the way society operates and how economic structures perform. Many countries therefore are beginning to look at the measurement of happiness in an attempt to capitalise on the advantages this brings to their societies, economic activity and performance, and the improvement in the quality of the lives of its citizens. These countries are attempting to include the elements required to increase subjective well-being within the economic policies of the countries. This study aims at evaluating the Happiness Levels of South Africans and also aims at providing a basis for the current levels of happiness in the country, identify challenges that need to be addressed, and to provide a platform for further research where required. The primary data was collected through an online questionnaire, utilising the QuestionPro system supplied by the University. There were 840 valid respondents who completed the questionnaire in full. The questionnaire was developed utilising the happiness literature and previous questionnaires that have been developed in similar studies. A proposed conceptual model was developed and then tested utilising exploratory factor analysis, confirmatory factor analysis and structural equation modelling. A new model was iv developed which can be used to determine the happiness levels of South Africans. The study concluded with recommendations that governments, leaders, organisations and individuals in society can implement to increase the overall happiness of South Africans and to move the country forward in a positive and meaningful way so that we can all enjoy higher levels of happiness, prosperity and social capital. The results of this study further indicate that South Africans are generally happy and that optimism, workplace networks and work-life balance are important to their happiness. South African citizens generally have little faith in the government, the South African court system, the police services and the South African education system.
- Full Text:
- Date Issued: 2018
Historical analysis of leadership styles of headmasters at Kingswood College from 1993 to 2017
- Authors: Howden, Ryan Bradley
- Date: 2018
- Subjects: Educational leadership -- South Africa -- Makhanda -- Case studies , Kingswood College -- History , Educational change -- South Africa -- Makhanda , School principals-- South Africa -- Makhanda , Transformational leadership -- South Africa -- Makhanda , Private schools -- Business management , Full Range Leadership
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/62133 , vital:28131
- Description: A significant interest in school educational leadership has developed over the past two decades, whereby effective leadership is required in a continually changing educational environment. This study is a historical analysis of leadership styles of headmasters at Kingswood College in Grahamstown (Eastern Cape, South Africa) from 1993 to 2017. The aim is to identify leadership style(s) of headmasters using the Full Range Leadership (FRL) model as a guiding framework; to describe and interpret these style(s) in relation to the headmaster’s tenure; and to compare the headmasters’ leadership styles, noting key similarities and differences. The research method consists of interviews and a historical archival analysis. The researcher’s expectation is that headmasters will elicit a transformational leadership approach. Key findings were somewhat consistent with this hypothesis, as headmasters exhibit a general trend towards transformational leadership; although each headmaster identifies with a unique facet of transformational leadership, together with relevant supporting leadership style(s) that emerged from the data. Upon comparing headmasters, their primary leadership styles were as follows: Wilkinson identified with transactional, transformational and servant leadership; Hawke showed evidence of a transformational servant leader; Arguile elicited transformational and principle-based leadership; and Trafford depicted transformational and participative leadership. The researcher found that multiple factors in an ever-changing educational environment promoted the need for transformational leadership. The relationship between business management and educational leadership emerges as a key reflection, thus further research is required in this regard.
- Full Text:
- Date Issued: 2018
- Authors: Howden, Ryan Bradley
- Date: 2018
- Subjects: Educational leadership -- South Africa -- Makhanda -- Case studies , Kingswood College -- History , Educational change -- South Africa -- Makhanda , School principals-- South Africa -- Makhanda , Transformational leadership -- South Africa -- Makhanda , Private schools -- Business management , Full Range Leadership
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/62133 , vital:28131
- Description: A significant interest in school educational leadership has developed over the past two decades, whereby effective leadership is required in a continually changing educational environment. This study is a historical analysis of leadership styles of headmasters at Kingswood College in Grahamstown (Eastern Cape, South Africa) from 1993 to 2017. The aim is to identify leadership style(s) of headmasters using the Full Range Leadership (FRL) model as a guiding framework; to describe and interpret these style(s) in relation to the headmaster’s tenure; and to compare the headmasters’ leadership styles, noting key similarities and differences. The research method consists of interviews and a historical archival analysis. The researcher’s expectation is that headmasters will elicit a transformational leadership approach. Key findings were somewhat consistent with this hypothesis, as headmasters exhibit a general trend towards transformational leadership; although each headmaster identifies with a unique facet of transformational leadership, together with relevant supporting leadership style(s) that emerged from the data. Upon comparing headmasters, their primary leadership styles were as follows: Wilkinson identified with transactional, transformational and servant leadership; Hawke showed evidence of a transformational servant leader; Arguile elicited transformational and principle-based leadership; and Trafford depicted transformational and participative leadership. The researcher found that multiple factors in an ever-changing educational environment promoted the need for transformational leadership. The relationship between business management and educational leadership emerges as a key reflection, thus further research is required in this regard.
- Full Text:
- Date Issued: 2018
Housing price volatility: exploring metropolitan property markets in South Africa
- Authors: Zwane, Reuben Mabutho
- Date: 2018
- Subjects: Housing -- Prices -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21560 , vital:29554
- Description: This study analyses the housing price volatility in metropolitan areas in South Africa, particularly Port Elizabeth and East London residential housing markets. This study uses secondary statistical data, obtained from secondary sources. The study uses quarterly time series data for the period 1981:1 to 2015:3 giving 139 observations. The data will be collected from different sources. The main sources of data are real estate agencies (Trafalgar, Harcourts and Property24), the South African Department of Trade and Industry (dti) and supplemented by the South African Reserve Bank (SARB) and Statistics South Africa (Stats SA). The study shall use the ordinary least squares (OLS) method to estimate its results. Ordinarily, this is a generalised linear modelling technique that may be used to model a single response variable which has been recorded on at least an interval scale. This method requires that the underlying stochastic processes of the variables are stationary. That is, explanatory variables should exhibit constant means and variances over time. If the stochastic processes are not stationary, OLS produces unreliably significant coefficients. Results showed that household savings, household income and total growth in household buildings (TGH) are statistically significant in explaining changes in house prices. Jointly, all the explanatory variables can account for almost 52% of the changes in the dependent variable. The Durbin Watson statistic showed that there is no autocorrelation in the model. This shows that the model is good. Results from the regression show that there is a negative relationship between house prices and household savings. A one-unit increase in household savings leads to a 0.407 decrease in house prices. This relationship makes economic sense because when households save, there is less income available to buy houses. When there is less income available to buy houses, it would mean there is less demand for houses.
- Full Text:
- Date Issued: 2018
- Authors: Zwane, Reuben Mabutho
- Date: 2018
- Subjects: Housing -- Prices -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21560 , vital:29554
- Description: This study analyses the housing price volatility in metropolitan areas in South Africa, particularly Port Elizabeth and East London residential housing markets. This study uses secondary statistical data, obtained from secondary sources. The study uses quarterly time series data for the period 1981:1 to 2015:3 giving 139 observations. The data will be collected from different sources. The main sources of data are real estate agencies (Trafalgar, Harcourts and Property24), the South African Department of Trade and Industry (dti) and supplemented by the South African Reserve Bank (SARB) and Statistics South Africa (Stats SA). The study shall use the ordinary least squares (OLS) method to estimate its results. Ordinarily, this is a generalised linear modelling technique that may be used to model a single response variable which has been recorded on at least an interval scale. This method requires that the underlying stochastic processes of the variables are stationary. That is, explanatory variables should exhibit constant means and variances over time. If the stochastic processes are not stationary, OLS produces unreliably significant coefficients. Results showed that household savings, household income and total growth in household buildings (TGH) are statistically significant in explaining changes in house prices. Jointly, all the explanatory variables can account for almost 52% of the changes in the dependent variable. The Durbin Watson statistic showed that there is no autocorrelation in the model. This shows that the model is good. Results from the regression show that there is a negative relationship between house prices and household savings. A one-unit increase in household savings leads to a 0.407 decrease in house prices. This relationship makes economic sense because when households save, there is less income available to buy houses. When there is less income available to buy houses, it would mean there is less demand for houses.
- Full Text:
- Date Issued: 2018
How the roles of CEO's differ in response to different circumstances and in the context of succession: Anglo American-a case study
- Authors: Ball, Leslie
- Date: 2018
- Subjects: Organizational change , Strategic planning , Executive succession , Anglo American Corporation of South Africa, ltd.
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/60799 , vital:27832
- Description: A review of the literature revealed that firms are inherently influenced by leadership in the upper echelons of the organization. The seminal paper of Hambrick and Mason (1984) has sparked much interest in the realm of organizational leadership. Studies involving organizational leadership have concentrated on leadership styles, the manner in which leadership takes place, leadership succession and organizational performance in an attempt to understand the dynamics of the senior leadership of organizations. Research has also explored how changes in the top management of firms has impacted its performance. This research has primarily been concerned with how a firm is impacted, once succession takes place, and has focused on financial performance, change in strategy and stockholder reaction (Shen & Cannella, 2002; Barron, Chulkov & Waddell, 2011; Friedman & Singh, 1989). Although their predisposition will largely influence the manner in which the incoming CEO acts, the literature has largely neglected the role the incoming CEO must fulfil, and how he/she steers the company, once appointed. In response, the following aim was developed to address this gap: To describe how the roles of two CEO's of the same company differed, during different time periods. The CEO assumes various strategic leadership roles, which they carry out in the context of their new environment once succession has taken place. From the literature, six strategic leadership roles were identified, which formed the foundation of this study. These were strategy formulation, strategy implementation, developing organizational culture, emphasizing ethical practices, managing the firm's resource portfolio and establishing balanced controls. The study set out to comparatively analyze two CEO's of the same firm during different periods. Both CEO's were investigated from the perspective of strategic leadership roles, allowing a comparison of their behaviour. The study analyses and describes these roles, and how they differed between the CEO's, in reaction to differing situational factors and in the context of succession. The study employed a deductive qualitative case study research design. This allowed the researcher to examine the complex phenomenon which have previously been studied at a more superficial level using quantitative methods (Baxter & Jack, 2008; Parrino, 1997; Jooste & Fourie, 2009). A qualitative methodological approach allowed the researcher to examine the topic through a lens which takes into account human variables and processes (Baxter & Jack, 2008). Data was sampled using purposive and convenience sampling while applying the critical incident technique. Data was collected through information sources such as news articles, press releases, annual reports, online interviews, news websites and other documents. Thematical analysis was used during the analysis phase of the study and allowed for patterns and links to be drawn between the collected data. The succession from one CEO to the next served as the comparative element of the study, which allowed for a contrasting of how both CEO's carried out their strategic leadership roles by adapting to their environment, and how they guided the strategic trajectory of the company. The study also took into account what both CEO's were confronted with at the start of their tenure and how this influenced how they carried out their leadership roles. It was found that Cynthia Carroll exercised her roles in a manner which addressed ethical and stakeholder engagement issues within the business. This was translated directly into how she guided the trajectory of the company. Upon appointment, Mark Cutifani exercised his roles in a manner which addressed the organizational performance and financial well-being of the company. This translated directly into how he shaped Anglo's trajectory in an attempt to better its financial performance. Given how they exercised their strategic roles in the company, each CEO influenced Anglo American's direction in a different way, which in turn, influenced the performance of the organization. It was shown that Cynthia Carroll improved the stakeholder engagement, communication and safety within the company, demonstrating behaviour that emphasized the importance of the ethics of the company. When the business had been carrying out its ethical practices effectively, but underperforming financially, Cutifani demonstrated the roles which would be geared toward resurrecting the organizational performance of the organization. Recommendations are made for further research including applying the same research method to investigate how these roles are carried out in companies which operate in a broad spectrum of industries.
- Full Text:
- Date Issued: 2018
- Authors: Ball, Leslie
- Date: 2018
- Subjects: Organizational change , Strategic planning , Executive succession , Anglo American Corporation of South Africa, ltd.
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/60799 , vital:27832
- Description: A review of the literature revealed that firms are inherently influenced by leadership in the upper echelons of the organization. The seminal paper of Hambrick and Mason (1984) has sparked much interest in the realm of organizational leadership. Studies involving organizational leadership have concentrated on leadership styles, the manner in which leadership takes place, leadership succession and organizational performance in an attempt to understand the dynamics of the senior leadership of organizations. Research has also explored how changes in the top management of firms has impacted its performance. This research has primarily been concerned with how a firm is impacted, once succession takes place, and has focused on financial performance, change in strategy and stockholder reaction (Shen & Cannella, 2002; Barron, Chulkov & Waddell, 2011; Friedman & Singh, 1989). Although their predisposition will largely influence the manner in which the incoming CEO acts, the literature has largely neglected the role the incoming CEO must fulfil, and how he/she steers the company, once appointed. In response, the following aim was developed to address this gap: To describe how the roles of two CEO's of the same company differed, during different time periods. The CEO assumes various strategic leadership roles, which they carry out in the context of their new environment once succession has taken place. From the literature, six strategic leadership roles were identified, which formed the foundation of this study. These were strategy formulation, strategy implementation, developing organizational culture, emphasizing ethical practices, managing the firm's resource portfolio and establishing balanced controls. The study set out to comparatively analyze two CEO's of the same firm during different periods. Both CEO's were investigated from the perspective of strategic leadership roles, allowing a comparison of their behaviour. The study analyses and describes these roles, and how they differed between the CEO's, in reaction to differing situational factors and in the context of succession. The study employed a deductive qualitative case study research design. This allowed the researcher to examine the complex phenomenon which have previously been studied at a more superficial level using quantitative methods (Baxter & Jack, 2008; Parrino, 1997; Jooste & Fourie, 2009). A qualitative methodological approach allowed the researcher to examine the topic through a lens which takes into account human variables and processes (Baxter & Jack, 2008). Data was sampled using purposive and convenience sampling while applying the critical incident technique. Data was collected through information sources such as news articles, press releases, annual reports, online interviews, news websites and other documents. Thematical analysis was used during the analysis phase of the study and allowed for patterns and links to be drawn between the collected data. The succession from one CEO to the next served as the comparative element of the study, which allowed for a contrasting of how both CEO's carried out their strategic leadership roles by adapting to their environment, and how they guided the strategic trajectory of the company. The study also took into account what both CEO's were confronted with at the start of their tenure and how this influenced how they carried out their leadership roles. It was found that Cynthia Carroll exercised her roles in a manner which addressed ethical and stakeholder engagement issues within the business. This was translated directly into how she guided the trajectory of the company. Upon appointment, Mark Cutifani exercised his roles in a manner which addressed the organizational performance and financial well-being of the company. This translated directly into how he shaped Anglo's trajectory in an attempt to better its financial performance. Given how they exercised their strategic roles in the company, each CEO influenced Anglo American's direction in a different way, which in turn, influenced the performance of the organization. It was shown that Cynthia Carroll improved the stakeholder engagement, communication and safety within the company, demonstrating behaviour that emphasized the importance of the ethics of the company. When the business had been carrying out its ethical practices effectively, but underperforming financially, Cutifani demonstrated the roles which would be geared toward resurrecting the organizational performance of the organization. Recommendations are made for further research including applying the same research method to investigate how these roles are carried out in companies which operate in a broad spectrum of industries.
- Full Text:
- Date Issued: 2018
Improving leadership development in the Eastern Cape Treasury: a succession planning and leadership development study
- Authors: Zuzile, Zikhona Siviwe
- Date: 2018
- Subjects: Development leadership -- South Africa -- Eastern Cape Executive succession -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/19575 , vital:28895
- Description: Leadership development is very important in business and much is often said about ‘growing’ leaders in business organisations. Leadership development cannot be achieved in one training course or programme, but should rather be an everyday practice of existing leaders. Leader development concentrates on individual leader development, enrichment or attainment of within-person competence while leadership development concentrates on relational development. This paper addresses and outlines how an all-inclusive method to leadership development and succession planning is needed for the employees of the Eastern Cape Treasury. It also looks at the willingness of the existing leadership in government to coach and mentor the youth of today to take on a leadership role when the current leaders exit the market. The head office in Bhisho for the Eastern Cape Treasury has 390 employees and in total, when combined with district offices around the Eastern Cape, there are 454. The questionnaire was sent out to 80 employees and 55 of those were filled and returned to the researcher. The targeted employees were those in the following positions: Administrative Officer, Assistant Director, Deputy Director, Director and Chief Director. The empirical results though showed that Autocratic Leadership and Satisfaction with Compensation Package had no correlation with Leadership development, whereas Organisational Culture, Senior Management Support and Participative Leadership Style showed positive correlation with Leadership development success. Implementing the recommendations might help with improving leadership development in the Provincial Treasury.
- Full Text:
- Date Issued: 2018
- Authors: Zuzile, Zikhona Siviwe
- Date: 2018
- Subjects: Development leadership -- South Africa -- Eastern Cape Executive succession -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/19575 , vital:28895
- Description: Leadership development is very important in business and much is often said about ‘growing’ leaders in business organisations. Leadership development cannot be achieved in one training course or programme, but should rather be an everyday practice of existing leaders. Leader development concentrates on individual leader development, enrichment or attainment of within-person competence while leadership development concentrates on relational development. This paper addresses and outlines how an all-inclusive method to leadership development and succession planning is needed for the employees of the Eastern Cape Treasury. It also looks at the willingness of the existing leadership in government to coach and mentor the youth of today to take on a leadership role when the current leaders exit the market. The head office in Bhisho for the Eastern Cape Treasury has 390 employees and in total, when combined with district offices around the Eastern Cape, there are 454. The questionnaire was sent out to 80 employees and 55 of those were filled and returned to the researcher. The targeted employees were those in the following positions: Administrative Officer, Assistant Director, Deputy Director, Director and Chief Director. The empirical results though showed that Autocratic Leadership and Satisfaction with Compensation Package had no correlation with Leadership development, whereas Organisational Culture, Senior Management Support and Participative Leadership Style showed positive correlation with Leadership development success. Implementing the recommendations might help with improving leadership development in the Provincial Treasury.
- Full Text:
- Date Issued: 2018
Improving tax compliance of small businesses through effective communication
- Authors: Nontshinga, Chuma Zintle
- Date: 2018
- Subjects: Small business -- Taxation , Taxpayer compliance -- Communication Taxation Communication in law
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22902 , vital:30127
- Description: The small business sector is growing rapidly worldwide. It has been noted that the small business sector plays a vital role in the social as well as the economic development of the country. However this has brought about some challenges with regards to tax compliance. Within the Eastern Cape there is a vast difference in customer base, with some taxpayers being illiterate the non-compliance challenge becomes rather a critical focus. The limited tax knowledge within the small business sector as well as the complex tax language has contributed to small businesses being tax non-compliant. It is for this reason that this study became apparent. The primary objective of this study is to identify the variables to improve tax compliance for the small business segment by investigating the determinants of effective communication. More specifically this study will investigate the influence of communication channels, communication frequency, Information Technology Communication and tax education on tax compliance. To achieve the primary objective of this study, secondary and primary research was undertaken. The positivistic research methodology was adopted as relationships were tested as well as it emphasised the quantification of the data collected and analysed. Four determinants of effective communication (Communication Channels, Communication Frequency, Information Technology Communication and Tax Education) served as the independent variables, while Perceived Success of Tax Compliance served as the dependent variable. The majority of respondents were females with a 61% representation and males represented 39% of the responds. Most respondents were between the ages of 36 and 45 years, the age group profile depicts the diversity of the maturity levels within the respondents. From the descriptive statistics it was observed that the majority of the respondents agreed that their businesses were tax compliant. For the independent variables, the reported average mean values ranged from 3.03 to 3.97 with the highest mean value being reported for the variable of Tax Education and the lowest score reported for Communication Frequency. In accordance with the literature review and the findings from the empirical data obtained and analysed in this study, it can be concluded that tax compliance is a function of many variables. The study has revealed that the determinants of effective communication that were identified as independent variables have an impact on the perceived success of tax compliance. In other words, an increase in the independent variable will lead to an increase in the level of tax compliance.
- Full Text:
- Date Issued: 2018
- Authors: Nontshinga, Chuma Zintle
- Date: 2018
- Subjects: Small business -- Taxation , Taxpayer compliance -- Communication Taxation Communication in law
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22902 , vital:30127
- Description: The small business sector is growing rapidly worldwide. It has been noted that the small business sector plays a vital role in the social as well as the economic development of the country. However this has brought about some challenges with regards to tax compliance. Within the Eastern Cape there is a vast difference in customer base, with some taxpayers being illiterate the non-compliance challenge becomes rather a critical focus. The limited tax knowledge within the small business sector as well as the complex tax language has contributed to small businesses being tax non-compliant. It is for this reason that this study became apparent. The primary objective of this study is to identify the variables to improve tax compliance for the small business segment by investigating the determinants of effective communication. More specifically this study will investigate the influence of communication channels, communication frequency, Information Technology Communication and tax education on tax compliance. To achieve the primary objective of this study, secondary and primary research was undertaken. The positivistic research methodology was adopted as relationships were tested as well as it emphasised the quantification of the data collected and analysed. Four determinants of effective communication (Communication Channels, Communication Frequency, Information Technology Communication and Tax Education) served as the independent variables, while Perceived Success of Tax Compliance served as the dependent variable. The majority of respondents were females with a 61% representation and males represented 39% of the responds. Most respondents were between the ages of 36 and 45 years, the age group profile depicts the diversity of the maturity levels within the respondents. From the descriptive statistics it was observed that the majority of the respondents agreed that their businesses were tax compliant. For the independent variables, the reported average mean values ranged from 3.03 to 3.97 with the highest mean value being reported for the variable of Tax Education and the lowest score reported for Communication Frequency. In accordance with the literature review and the findings from the empirical data obtained and analysed in this study, it can be concluded that tax compliance is a function of many variables. The study has revealed that the determinants of effective communication that were identified as independent variables have an impact on the perceived success of tax compliance. In other words, an increase in the independent variable will lead to an increase in the level of tax compliance.
- Full Text:
- Date Issued: 2018
Improving the implementation and sustainability of corporate performance management at Amatola Water Board
- Authors: Ntungwana, Sabelo
- Date: 2018
- Subjects: Organizational effectiveness , Organizational effectiveness -- Measurement Performance -- Management Performance -- Measurement
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/33736 , vital:33012
- Description: In the last century, researchers have studied how performance management systems could be applied effectively to achieve both financial and non-financial performance. This approach was a direct response to the need for strategic measurement systems to measure the performance of the organisation. As a results, various approaches were developed. And Amatola Water Board opted to adopt the Balanced Scorecard as its strategic measurement system. It contains outcome measures and the performance drivers of outcomes, linked together in connectedness relationships, and thus aims to be a proactive control system. Furthermore, the balanced scorecard is developed for use not only as a strategic measurement system but also as a strategic control system. Its purpose enables the departmental and personal goals to be aligned to the organisational strategy. The purpose of this research study was to first examine the extent to which there is a connectedness relationship between strategic performance and business performance. Secondly, the research study examined the extent to which the strategy is understood by all in the organisation. Thirdly, the study also examined the extent to which the performance management system is consistently applied. Finally, the study examined the extent to which performance is recognised and rewarded. Lastly, the research study discusses the empirical results and suggests some improvements to the performance measurement and management system. The researcher chose a quantitative approach to conduct the study. The quantitative approach was influenced by the positivistic research paradigm. A simple random sampling technique was used due to its probability that each unit in the population has an equal chance of being included in the sample. And a questionnaire was used as a data collection instrument. The instrument was anchored to a five (5) point Likert scale the Likert scale required the respondents to indicate their level of agreement with the statement. The statements ranged from strongly disagree to strongly agree. And the data collection instrument consisted of Thirty Five (35) questions. Regarding the pilot study, it was however not conducted for this research. The researcher acknowledged that a pilot study helps the researcher to determine how the questions are interpreted and understood by the respondents, but also indicated that it is only due to limited resources that the researcher omitted to conduct a pilot study. One Hundred and Thirty (130) questionnaires were distributed and one hundred and twenty seven (127) were returned achieving a response rate of ninety six (96) percent. And both Statistical® and SPSS® programmes were utilised for extraction of data for recognised reliability and validity. The research study revealed that Amatola Water has a performance measurement and management policy and it is being implemented. However, the study also revealed that communication and involvement is limited to management and lower level employees are not involved in the process from the beginning. The study showed evidence of lack of training for line management on how to properly execute and administer the performance measurement and management system effectively and successfully. And the analysis indicates lack of understanding of the contents of the shareholder’s compact and organisational strategy by lower level employees. Finally, the researcher made recommendations regarding the improvements in the implementation of the performance measurement and management system. And more recommendations are made regarding the participation of lower level employees in strategic direction and performance of the organization.
- Full Text:
- Date Issued: 2018
- Authors: Ntungwana, Sabelo
- Date: 2018
- Subjects: Organizational effectiveness , Organizational effectiveness -- Measurement Performance -- Management Performance -- Measurement
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/33736 , vital:33012
- Description: In the last century, researchers have studied how performance management systems could be applied effectively to achieve both financial and non-financial performance. This approach was a direct response to the need for strategic measurement systems to measure the performance of the organisation. As a results, various approaches were developed. And Amatola Water Board opted to adopt the Balanced Scorecard as its strategic measurement system. It contains outcome measures and the performance drivers of outcomes, linked together in connectedness relationships, and thus aims to be a proactive control system. Furthermore, the balanced scorecard is developed for use not only as a strategic measurement system but also as a strategic control system. Its purpose enables the departmental and personal goals to be aligned to the organisational strategy. The purpose of this research study was to first examine the extent to which there is a connectedness relationship between strategic performance and business performance. Secondly, the research study examined the extent to which the strategy is understood by all in the organisation. Thirdly, the study also examined the extent to which the performance management system is consistently applied. Finally, the study examined the extent to which performance is recognised and rewarded. Lastly, the research study discusses the empirical results and suggests some improvements to the performance measurement and management system. The researcher chose a quantitative approach to conduct the study. The quantitative approach was influenced by the positivistic research paradigm. A simple random sampling technique was used due to its probability that each unit in the population has an equal chance of being included in the sample. And a questionnaire was used as a data collection instrument. The instrument was anchored to a five (5) point Likert scale the Likert scale required the respondents to indicate their level of agreement with the statement. The statements ranged from strongly disagree to strongly agree. And the data collection instrument consisted of Thirty Five (35) questions. Regarding the pilot study, it was however not conducted for this research. The researcher acknowledged that a pilot study helps the researcher to determine how the questions are interpreted and understood by the respondents, but also indicated that it is only due to limited resources that the researcher omitted to conduct a pilot study. One Hundred and Thirty (130) questionnaires were distributed and one hundred and twenty seven (127) were returned achieving a response rate of ninety six (96) percent. And both Statistical® and SPSS® programmes were utilised for extraction of data for recognised reliability and validity. The research study revealed that Amatola Water has a performance measurement and management policy and it is being implemented. However, the study also revealed that communication and involvement is limited to management and lower level employees are not involved in the process from the beginning. The study showed evidence of lack of training for line management on how to properly execute and administer the performance measurement and management system effectively and successfully. And the analysis indicates lack of understanding of the contents of the shareholder’s compact and organisational strategy by lower level employees. Finally, the researcher made recommendations regarding the improvements in the implementation of the performance measurement and management system. And more recommendations are made regarding the participation of lower level employees in strategic direction and performance of the organization.
- Full Text:
- Date Issued: 2018
Investigating the levels of management and leadership development among medical doctors
- Authors: Mdingi, Simphiwe Lukhanyo
- Date: 2018
- Subjects: Leadership -- South Africa -- Research
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22957 , vital:30154
- Description: Private medical practice, as a division of primary healthcare, involves profitable medical practices and businesses owned and run by qualified medical practitioners that provide a healthcare service to their community. It is thus inevitable that the function of management forms a vital part of the medical practitioner’s responsibilities and entails daily, weekly and monthly duties such as training and managing staff members, general administration, ordering medical supplies, liaising with patients, clients and suppliers, generating accurate invoices, paying bills, wages and salaries, handling debtors and creditors; as well as many other tasks aimed at ensuring that his/her medical practice runs smoothly and cost effectively while continuing to focus on growing its patient/client base and income generating capabilities. Therefore, competent and effective management and leadership skills are essential to the success of a private medical practice and healthcare department at large, that will be able to provide its community with a healthcare service marked by excellence; contributing not only to its community’s employment rate and economy, but also to the general well being of its members. The treatise has identified that, although the medical industry in South Africa has invested heavily in the academic, clinical and practical development and training of medical practitioners and healthcare personnel in the past, many gaps exist in adequately equipping medical practitioners and other healthcare professionals with leadership skills aimed at the successful management of their private practices, healthcare departments and hospitals at large. With a view to bridge these gaps, it has been the main purpose of this study to identify the primary and specific factors that contribute to the lack of leadership and management development among medical practitioners in private practice. The empirical study included data collected via the distribution of a self-administered online survey among 100 medical practitioners in private practice and in management positions in the Western Cape area. The findings generated by the survey indicate that the level of management and leadership development among medical doctors in private practice in western cape is low mainly due to the current academic curriculum for medical doctors, lack of relevant, contemporary information regarding effective management and leadership development training for medical practitioners, lack of clinical leadership development and training, lack of suitable, available leadership and management mentoring/coaching for medical practitioners, as well as the medical profession’s neglect of conveying and imprinting the importance of the need for medical practitioners’ to acquire and become equipped with these skills. In light of these findings, a framework for management and leadership skills development among medical practitioners was constructed for consideration by policy makers, accompanied by recommendations aimed at actioning improvements that will positively impact the healthcare industry at large.
- Full Text:
- Date Issued: 2018
- Authors: Mdingi, Simphiwe Lukhanyo
- Date: 2018
- Subjects: Leadership -- South Africa -- Research
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22957 , vital:30154
- Description: Private medical practice, as a division of primary healthcare, involves profitable medical practices and businesses owned and run by qualified medical practitioners that provide a healthcare service to their community. It is thus inevitable that the function of management forms a vital part of the medical practitioner’s responsibilities and entails daily, weekly and monthly duties such as training and managing staff members, general administration, ordering medical supplies, liaising with patients, clients and suppliers, generating accurate invoices, paying bills, wages and salaries, handling debtors and creditors; as well as many other tasks aimed at ensuring that his/her medical practice runs smoothly and cost effectively while continuing to focus on growing its patient/client base and income generating capabilities. Therefore, competent and effective management and leadership skills are essential to the success of a private medical practice and healthcare department at large, that will be able to provide its community with a healthcare service marked by excellence; contributing not only to its community’s employment rate and economy, but also to the general well being of its members. The treatise has identified that, although the medical industry in South Africa has invested heavily in the academic, clinical and practical development and training of medical practitioners and healthcare personnel in the past, many gaps exist in adequately equipping medical practitioners and other healthcare professionals with leadership skills aimed at the successful management of their private practices, healthcare departments and hospitals at large. With a view to bridge these gaps, it has been the main purpose of this study to identify the primary and specific factors that contribute to the lack of leadership and management development among medical practitioners in private practice. The empirical study included data collected via the distribution of a self-administered online survey among 100 medical practitioners in private practice and in management positions in the Western Cape area. The findings generated by the survey indicate that the level of management and leadership development among medical doctors in private practice in western cape is low mainly due to the current academic curriculum for medical doctors, lack of relevant, contemporary information regarding effective management and leadership development training for medical practitioners, lack of clinical leadership development and training, lack of suitable, available leadership and management mentoring/coaching for medical practitioners, as well as the medical profession’s neglect of conveying and imprinting the importance of the need for medical practitioners’ to acquire and become equipped with these skills. In light of these findings, a framework for management and leadership skills development among medical practitioners was constructed for consideration by policy makers, accompanied by recommendations aimed at actioning improvements that will positively impact the healthcare industry at large.
- Full Text:
- Date Issued: 2018
Is craft brewing a threat to the sales of mainstream brands in South Africa
- Authors: Martin, Carmen Estelle
- Date: 2018
- Subjects: Sales management -- South Africa , Brand name products -- South Africa Marketing -- South Africa -- Management Brewing -- Economic aspects Beer -- South Africa -- History
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22563 , vital:30006
- Description: The study aims to answer the question of whether craft brewing is a threat to the sales of mainstream brands in South Africa. This is done through a quantitative multiple case research study into craft breweries within South Africa. The justification of the research resides within the hype around the increase in craft breweries within South Africa. The theoretical framework of the thesis consists of history of beer, the elements of beer, the supply of raw materials to manufacture beer and the definition of craft beer. The comparison is done between the United States Craft beer market and the South African Beer market. The empirical part of the study is divided into six parts. It starts with an explanation of the method of the study, the questionnaire design as well as the data collection methods. Thereafter the topic is further justified, and validity, reliability, limitations and ethical issues will be considered. The results and analysis and findings section there are 212 craft brewers appearing on the Brewers Association membership list, the purposive sampling method meant that the questionnaires were sent out to 192 craft brewers across South Africa. Of the total of 192 questionnaires distributed, only 22 responded to the study, effectively granting us a usable response rate of 11.5%. Due to the closed niche of the alcohol market that craft brewing is competing in, as well as the low participation rate, it was concluded that within South Africa craft brewing though a contender does not impact mainstream brands.
- Full Text:
- Date Issued: 2018
- Authors: Martin, Carmen Estelle
- Date: 2018
- Subjects: Sales management -- South Africa , Brand name products -- South Africa Marketing -- South Africa -- Management Brewing -- Economic aspects Beer -- South Africa -- History
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22563 , vital:30006
- Description: The study aims to answer the question of whether craft brewing is a threat to the sales of mainstream brands in South Africa. This is done through a quantitative multiple case research study into craft breweries within South Africa. The justification of the research resides within the hype around the increase in craft breweries within South Africa. The theoretical framework of the thesis consists of history of beer, the elements of beer, the supply of raw materials to manufacture beer and the definition of craft beer. The comparison is done between the United States Craft beer market and the South African Beer market. The empirical part of the study is divided into six parts. It starts with an explanation of the method of the study, the questionnaire design as well as the data collection methods. Thereafter the topic is further justified, and validity, reliability, limitations and ethical issues will be considered. The results and analysis and findings section there are 212 craft brewers appearing on the Brewers Association membership list, the purposive sampling method meant that the questionnaires were sent out to 192 craft brewers across South Africa. Of the total of 192 questionnaires distributed, only 22 responded to the study, effectively granting us a usable response rate of 11.5%. Due to the closed niche of the alcohol market that craft brewing is competing in, as well as the low participation rate, it was concluded that within South Africa craft brewing though a contender does not impact mainstream brands.
- Full Text:
- Date Issued: 2018
Isolating the consumer determinants of choice when making a purchasing decision in a supplier company
- Authors: Williams, Rita Christine
- Date: 2018
- Subjects: Customer relations , Customer services -- Management Consumer satisfaction -- Evaluation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/36048 , vital:33885
- Description: The objective of this research was to establish the determinants of purchase choice by customers and to establish the modality of their decision-making process. The study was conducted at PerkinElmer a scientific equipment supplier company. PerkinElmer South Africa supplies equipment to industrial laboratories, academic laboratories and laboratories in government institutions. It has become clear to the researcher that understanding the customer and what their perceptions are is the key to business success. These insights would give the researcher the knowledge of important factors in the customer modality of purchase decisions. The literature review revealed that there are numerous factors that influences a customer buying decision namely: Customer relationships management, Unique selling proposition, the importance of salespeople, customer satisfaction levels, the brand name, Brand awareness, brand perception, brand loyalty, price, the service levels that the company provides after sale. The customer decision-making process and the various stages involved, an empirical study was conducted utilising in-depth interviews. The five main themes that were investigated through in-depth interviews were the following: Customer relationship management, brand, customer satisfaction levels, price, service. The factors were probed, analysed and compared and each customer’s preference was noted. The study employs a qualitative approach as this stance supports the researcher’s interest in the customer views and perceptions. A small sample was utilised from the scientific sector in the Eastern Cape and the Gauteng area. The empirical results indicated the importance of service support and if this is not in place it can mean the loss of future business. The customers in academia had the common view that the price is most important. The university policy forces the lowest priced equipment to be purchased. The respondents unanimously voiced their concerns regarding the expensiveness of PerkinElmer consumables.
- Full Text:
- Date Issued: 2018
- Authors: Williams, Rita Christine
- Date: 2018
- Subjects: Customer relations , Customer services -- Management Consumer satisfaction -- Evaluation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/36048 , vital:33885
- Description: The objective of this research was to establish the determinants of purchase choice by customers and to establish the modality of their decision-making process. The study was conducted at PerkinElmer a scientific equipment supplier company. PerkinElmer South Africa supplies equipment to industrial laboratories, academic laboratories and laboratories in government institutions. It has become clear to the researcher that understanding the customer and what their perceptions are is the key to business success. These insights would give the researcher the knowledge of important factors in the customer modality of purchase decisions. The literature review revealed that there are numerous factors that influences a customer buying decision namely: Customer relationships management, Unique selling proposition, the importance of salespeople, customer satisfaction levels, the brand name, Brand awareness, brand perception, brand loyalty, price, the service levels that the company provides after sale. The customer decision-making process and the various stages involved, an empirical study was conducted utilising in-depth interviews. The five main themes that were investigated through in-depth interviews were the following: Customer relationship management, brand, customer satisfaction levels, price, service. The factors were probed, analysed and compared and each customer’s preference was noted. The study employs a qualitative approach as this stance supports the researcher’s interest in the customer views and perceptions. A small sample was utilised from the scientific sector in the Eastern Cape and the Gauteng area. The empirical results indicated the importance of service support and if this is not in place it can mean the loss of future business. The customers in academia had the common view that the price is most important. The university policy forces the lowest priced equipment to be purchased. The respondents unanimously voiced their concerns regarding the expensiveness of PerkinElmer consumables.
- Full Text:
- Date Issued: 2018
Job embeddedness, employee retention and innovative work behaviours at a selected municipality
- Authors: Lippert, Cuan Roberto
- Date: 2018
- Subjects: Employee retention -- South Africa , Organizational behavior -- South Africa Work ethic -- South Africa Work -- Psychological aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22520 , vital:29996
- Description: The importance of job embeddedness with its combined forces of fit, links and sacrifice has previously been centred on predicting retention. At the present time, job embeddedness is also considered as a factor influencing innovative work behaviours. The current study extends this line of research by examining the relationship between job embeddedness, employee retention and innovative work behaviours of employees working in the Nelson Mandela Bay Municipality Infrastructure and Engineering Directorate. Research on how job embeddedness influences employee retention and innovative work behaviours, is important in the light of retaining knowledgeable staff in the current municipal setting. A cross-sectional quantitative survey was conducted on a non-probability purposive sample (N = 131) in the Nelson Mandela Bay Municipality Infrastructure and Engineering Directorate. Correlational results revealed a significant positive linear relationship between on-the-job embeddedness and innovative work behaviours. However, a significant negative linear relationship was reported between on-the-job embeddedness and retention, measured by employees’ perceptions of job prospects and future intentions to leave the organisation. Furthermore, a significant positive linear relationship was reported between off-the-job embeddedness and innovative work behaviours. The study revealed significant differences between age and on-the-job embeddedness. Lastly, significant differences were found between marital status, language and tenure in relation to off-the-job embeddedness. The findings of the study contribute to the research body of knowledge with respect to employee retention and innovative work behaviours at the Nelson Mandela Bay Municipality Infrastructure and Engineering Directorate. The final chapter concludes the research with recommendations for future research practices.
- Full Text:
- Date Issued: 2018
- Authors: Lippert, Cuan Roberto
- Date: 2018
- Subjects: Employee retention -- South Africa , Organizational behavior -- South Africa Work ethic -- South Africa Work -- Psychological aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22520 , vital:29996
- Description: The importance of job embeddedness with its combined forces of fit, links and sacrifice has previously been centred on predicting retention. At the present time, job embeddedness is also considered as a factor influencing innovative work behaviours. The current study extends this line of research by examining the relationship between job embeddedness, employee retention and innovative work behaviours of employees working in the Nelson Mandela Bay Municipality Infrastructure and Engineering Directorate. Research on how job embeddedness influences employee retention and innovative work behaviours, is important in the light of retaining knowledgeable staff in the current municipal setting. A cross-sectional quantitative survey was conducted on a non-probability purposive sample (N = 131) in the Nelson Mandela Bay Municipality Infrastructure and Engineering Directorate. Correlational results revealed a significant positive linear relationship between on-the-job embeddedness and innovative work behaviours. However, a significant negative linear relationship was reported between on-the-job embeddedness and retention, measured by employees’ perceptions of job prospects and future intentions to leave the organisation. Furthermore, a significant positive linear relationship was reported between off-the-job embeddedness and innovative work behaviours. The study revealed significant differences between age and on-the-job embeddedness. Lastly, significant differences were found between marital status, language and tenure in relation to off-the-job embeddedness. The findings of the study contribute to the research body of knowledge with respect to employee retention and innovative work behaviours at the Nelson Mandela Bay Municipality Infrastructure and Engineering Directorate. The final chapter concludes the research with recommendations for future research practices.
- Full Text:
- Date Issued: 2018
Organisational factors that influence the turnover of core employees
- Authors: Naidu, Ricardo
- Date: 2018
- Subjects: Labor turnover , Employee motivation Employees -- Attitudes Organizational change Organization -- Research
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/32871 , vital:32381
- Description: The importance of human resources has been highlighted by many academic studies in recent times. This increase in interest has been a result of evidence that shows that employees contribute significantly to an organisation’s ability to gain a sustainable competitive advantage as well as to achieve increased efficiencies. It is therefore imperative that organisations retain this valuable asset to prevent the negative outcomes associated with high employee turnover. A high level of employee turnover tends to be exacerbated when these employees happen to be part of the core employees within the business. The organisation that motivated this study experienced an unacceptable level of core employee turnover. This study therefore aimed at identifying the organisational factors that influenced core employee turnover and in doing so, also ascertaining what relationship existed between these factors. The factors identified in the study were employee engagement, HRM practices, organisational culture, organisational support and organisational structure. These factors were uncovered and discussed by conducting a thorough review of the literature available on the subject. The literature review not only revealed the benefits associated with these factors, but also showed that the absence of these organisational factors has a negative influence on employee turnover. The study also utilised quantitative methods to collect and analyse data from respondents in the selected organisation. This focused on their opinions regarding the relationship between the various organisational factors and turnover intention. The data obtained indicated that all of the independent variables identified displayed a linear negative relationship with turnover intention and it could therefore be concluded that negative perceptions on employee engagement, HRM practices, organisational culture, perceived organisational support and organisational structure all had a negative impact on turnover intention. It was also noted that perceived organisational support displayed the strongest negative relationship with turnover intention. Consequently it can therefore be recommended that in order for organisations to retain core employees, it is necessary to develop robust systems that address employee needs on employee engagement, HRM practices, organisational culture, organisational support and organisational structure. A further recommendation made is that careful attention should be given to developing employee perceptions on organisational support, as the results showed that this is the most important factor in influencing core employee turnover behaviour.
- Full Text:
- Date Issued: 2018
- Authors: Naidu, Ricardo
- Date: 2018
- Subjects: Labor turnover , Employee motivation Employees -- Attitudes Organizational change Organization -- Research
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/32871 , vital:32381
- Description: The importance of human resources has been highlighted by many academic studies in recent times. This increase in interest has been a result of evidence that shows that employees contribute significantly to an organisation’s ability to gain a sustainable competitive advantage as well as to achieve increased efficiencies. It is therefore imperative that organisations retain this valuable asset to prevent the negative outcomes associated with high employee turnover. A high level of employee turnover tends to be exacerbated when these employees happen to be part of the core employees within the business. The organisation that motivated this study experienced an unacceptable level of core employee turnover. This study therefore aimed at identifying the organisational factors that influenced core employee turnover and in doing so, also ascertaining what relationship existed between these factors. The factors identified in the study were employee engagement, HRM practices, organisational culture, organisational support and organisational structure. These factors were uncovered and discussed by conducting a thorough review of the literature available on the subject. The literature review not only revealed the benefits associated with these factors, but also showed that the absence of these organisational factors has a negative influence on employee turnover. The study also utilised quantitative methods to collect and analyse data from respondents in the selected organisation. This focused on their opinions regarding the relationship between the various organisational factors and turnover intention. The data obtained indicated that all of the independent variables identified displayed a linear negative relationship with turnover intention and it could therefore be concluded that negative perceptions on employee engagement, HRM practices, organisational culture, perceived organisational support and organisational structure all had a negative impact on turnover intention. It was also noted that perceived organisational support displayed the strongest negative relationship with turnover intention. Consequently it can therefore be recommended that in order for organisations to retain core employees, it is necessary to develop robust systems that address employee needs on employee engagement, HRM practices, organisational culture, organisational support and organisational structure. A further recommendation made is that careful attention should be given to developing employee perceptions on organisational support, as the results showed that this is the most important factor in influencing core employee turnover behaviour.
- Full Text:
- Date Issued: 2018
Perceptions, knowledge and attitude of primary health care staff on the implementation of an ideal clinic strategy
- Authors: Messiahs, Avril
- Date: 2018
- Subjects: Primary health care -- South Africa , Clinics -- South Africa Nurses -- South Africa -- Attitudes
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/32204 , vital:31985
- Description: The study sought to understand the perceptions, knowledge and attitude of primary healthcare (PHC) staff with the implementation of the ideal clinic strategy (ICS). The ICS is a new standard of healthcare process implemented by the South African Department of Health (SA DoH) at PHC level in both private and public sector. This study however only focuses on the public sector. The ICS is implemented in accordance with the guidelines stipulated in the SA DoH Strategic Plan 2014 – 2019. The study utilised a quantitative methodological approach to investigate the research question. Ethics clearance was obtained from the Nelson Mandela University and the National Department of Health to conduct the study in 10 clinics that were identified as ideal clinics in the rolling out of the ICS. The sample consisted of 48 clinical and 146 non-clinical staff within primary healthcare (PHC) facilities of the elected 10 clinics. One hundred and ninety-four (194) questionnaires were therefore distributed to these staff members, but only 135 usable questionnaires were returned. This translated into a response rate of 69.6%. The empirical results showed that: - most participants were knowledgeable about the implementation of the ICS; - females were more knowledgeable about the strategy than males, although the difference was not significant; - male participants were however more engaged with the ICS than females; - clinical staff members were perceived to be more engaged in the implementation of the ICS than the non-clinical staff; - more than half of the participants (53.5%) perceived the implementing the ICS as not being easy; and - more females than males perceived the implementation of ICS as being easy. The study provides important recommendations based on the above-mentioned findings.
- Full Text:
- Date Issued: 2018
- Authors: Messiahs, Avril
- Date: 2018
- Subjects: Primary health care -- South Africa , Clinics -- South Africa Nurses -- South Africa -- Attitudes
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/32204 , vital:31985
- Description: The study sought to understand the perceptions, knowledge and attitude of primary healthcare (PHC) staff with the implementation of the ideal clinic strategy (ICS). The ICS is a new standard of healthcare process implemented by the South African Department of Health (SA DoH) at PHC level in both private and public sector. This study however only focuses on the public sector. The ICS is implemented in accordance with the guidelines stipulated in the SA DoH Strategic Plan 2014 – 2019. The study utilised a quantitative methodological approach to investigate the research question. Ethics clearance was obtained from the Nelson Mandela University and the National Department of Health to conduct the study in 10 clinics that were identified as ideal clinics in the rolling out of the ICS. The sample consisted of 48 clinical and 146 non-clinical staff within primary healthcare (PHC) facilities of the elected 10 clinics. One hundred and ninety-four (194) questionnaires were therefore distributed to these staff members, but only 135 usable questionnaires were returned. This translated into a response rate of 69.6%. The empirical results showed that: - most participants were knowledgeable about the implementation of the ICS; - females were more knowledgeable about the strategy than males, although the difference was not significant; - male participants were however more engaged with the ICS than females; - clinical staff members were perceived to be more engaged in the implementation of the ICS than the non-clinical staff; - more than half of the participants (53.5%) perceived the implementing the ICS as not being easy; and - more females than males perceived the implementation of ICS as being easy. The study provides important recommendations based on the above-mentioned findings.
- Full Text:
- Date Issued: 2018
Performance assessment of infrastructure and housing contractors in Buffalo City
- Ngqinambi, Thomakazi Thobeka
- Authors: Ngqinambi, Thomakazi Thobeka
- Date: 2018
- Subjects: Performance standards , Construction industry -- South Africa -- Management Contractors' operations Organizational effectiveness
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/33682 , vital:32964
- Description: It is evident that contractors in Buffalo City Metro Municipality are not successfully executing the projects appropriately. The effects can be a result of factors contributing to poor performance. Expenditure trends tell a frightening story in relation to the performance of the contractors as the main spenders on capital and operating project budgets. The municipality is faced with projects that have time and cost overruns, poor project implementation and total abandonment. There is no proper performance measurement instrument in place; as a result, the council struggles to terminate poor performing contractors. This study focuses on key performance indicators that can be employed by the municipality to measure performance of contractors and evaluate progress. Also this study outlined the factors affecting contractor performance during construction so as to understand the effects of these factors on the performance. A questionnaire was utilised to collect information from construction stakeholders. In order for contractors to improve their overall performance, focus should be on construction time and cost. Clients must improve on speed of decision-making during construction.
- Full Text:
- Date Issued: 2018
- Authors: Ngqinambi, Thomakazi Thobeka
- Date: 2018
- Subjects: Performance standards , Construction industry -- South Africa -- Management Contractors' operations Organizational effectiveness
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/33682 , vital:32964
- Description: It is evident that contractors in Buffalo City Metro Municipality are not successfully executing the projects appropriately. The effects can be a result of factors contributing to poor performance. Expenditure trends tell a frightening story in relation to the performance of the contractors as the main spenders on capital and operating project budgets. The municipality is faced with projects that have time and cost overruns, poor project implementation and total abandonment. There is no proper performance measurement instrument in place; as a result, the council struggles to terminate poor performing contractors. This study focuses on key performance indicators that can be employed by the municipality to measure performance of contractors and evaluate progress. Also this study outlined the factors affecting contractor performance during construction so as to understand the effects of these factors on the performance. A questionnaire was utilised to collect information from construction stakeholders. In order for contractors to improve their overall performance, focus should be on construction time and cost. Clients must improve on speed of decision-making during construction.
- Full Text:
- Date Issued: 2018
Possible future jobs in the republic of South Africa by 2030
- Authors: Kasvosve, Johanis
- Date: 2018
- Subjects: Industries -- Technological innovations , Labor market -- South Africa Employment (Economic theory)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/30660 , vital:31008
- Description: The 21st century has experienced dramatic, fundamental and unprecedented changes that have seen many organisations having to reconsider their competitive strategies in order to remain relevant in the market place. Within the context of South Africa, these changes have resulted in the disappearance, dwindling or expansion of some jobs. The dawn of the 21st century marked the beginning of the Fourth Industrial Revolutions (Industry 4.0). Although Industry 4.0 can bring about great promises for the future, the patterns of consumption, production and employment created by it also pose substantive challenges in the form of technological unemployment requiring proactive adaptation by businesses, governments and individuals. This study aimed at identifying possible future jobs in the Republic of South Africa as we transition to 2030. Causal Layered Analysis (CLA) and Environmental Scanning were identified as the preferred methodologies to be utilised to respond to the research objectives of this study. A detailed literature study was undertaken to evaluate the existing body of knowledge on the research topic. The literature study revealed that technological advancements, economic, urbanisation, globalisation, economic, political, demographic and environmental factors are the major determinants of future jobs. Chapter 4 dealt with the application of the CLA. This research ought to be understood in the context that utility of CLA is not in predicting the future of jobs but in creating transformative spaces for the creation of alternative futures that are desirable for the country as we transition to 2030. Some of the key findings emanating for this study are that Industry 4.0 is poised to render routine manufacturing jobs redundant. Furthermore, the advancements in technology are posed to result in massive employment opportunities for developers of web tolls, applications, hardware design and engineers and those working in web-based businesses. More jobs are likely to emanate from greening the economy. Progressive emancipation of women is likely to result in occupations and working x arrangements that facilitate a successful compromise between work life and private lives resulting in social care jobs. A number of strategic considerations and recommendations were also sponsored with a view to respond to the trends shaping the future of jobs in South Africa.
- Full Text:
- Date Issued: 2018
- Authors: Kasvosve, Johanis
- Date: 2018
- Subjects: Industries -- Technological innovations , Labor market -- South Africa Employment (Economic theory)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/30660 , vital:31008
- Description: The 21st century has experienced dramatic, fundamental and unprecedented changes that have seen many organisations having to reconsider their competitive strategies in order to remain relevant in the market place. Within the context of South Africa, these changes have resulted in the disappearance, dwindling or expansion of some jobs. The dawn of the 21st century marked the beginning of the Fourth Industrial Revolutions (Industry 4.0). Although Industry 4.0 can bring about great promises for the future, the patterns of consumption, production and employment created by it also pose substantive challenges in the form of technological unemployment requiring proactive adaptation by businesses, governments and individuals. This study aimed at identifying possible future jobs in the Republic of South Africa as we transition to 2030. Causal Layered Analysis (CLA) and Environmental Scanning were identified as the preferred methodologies to be utilised to respond to the research objectives of this study. A detailed literature study was undertaken to evaluate the existing body of knowledge on the research topic. The literature study revealed that technological advancements, economic, urbanisation, globalisation, economic, political, demographic and environmental factors are the major determinants of future jobs. Chapter 4 dealt with the application of the CLA. This research ought to be understood in the context that utility of CLA is not in predicting the future of jobs but in creating transformative spaces for the creation of alternative futures that are desirable for the country as we transition to 2030. Some of the key findings emanating for this study are that Industry 4.0 is poised to render routine manufacturing jobs redundant. Furthermore, the advancements in technology are posed to result in massive employment opportunities for developers of web tolls, applications, hardware design and engineers and those working in web-based businesses. More jobs are likely to emanate from greening the economy. Progressive emancipation of women is likely to result in occupations and working x arrangements that facilitate a successful compromise between work life and private lives resulting in social care jobs. A number of strategic considerations and recommendations were also sponsored with a view to respond to the trends shaping the future of jobs in South Africa.
- Full Text:
- Date Issued: 2018
Possible futures for transport in South Africa towards 2035
- Authors: Mnqeta, Qawekazi Wanda
- Date: 2018
- Subjects: Transportation -- South Africa , Transportation and state -- South Africa Urban transportation -- South Africa Automobile industry and trade -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22746 , vital:30071
- Description: It is evident that there is a great dissatisfaction with the current model of transport as the level of accidents continue to rise. The containment on carbon emission levels are illusive and transport congestion is becoming impossible to handle. The number of cars in cities is increasing rapidly, resulting in increased traffic congestion, less mobility, poor air quality and more road accidents. In the National Development Plan (NDP), one of the challenges identified is that despite a slowdown in the growth within urban areas, 14 million people are projected to move to South African cities between 2010 and 2050 (UN-Habitat, 2014).This will exert pressure on service delivery by municipalities – including transport and transport infrastructure. A large proportion of these new urban residents will be poor, further enhancing the pressure. Transportation networks or systems are therefore key to the spatial transformation of South Africa’s urban areas. Although there has been significant progress in some cities in delivering new public transport infrastructure, the major shift from supporting private cars to incentivising public transport is yet to happen. The NDP vision for urban South Africa is that by 2030, South Africa should observe meaningful and measurable progress in reviving rural areas and in creating more functionally integrated, balanced and vibrant urban settlements. For this to happen, it is said that the country must clarify and relentlessly pursue a national vision for spatial development, sharpen the instruments for achieving this vision and build the required capabilities in the state and among citizens (The Presidency of South Africa, 2011). The outcomes of this analysis of future studies theory and practice supported the argument presented at the beginning of this research that there is robust requirement for a fundamental shift in the ways and methods of planning the future of South Africa’s transport industry towards 2035.
- Full Text:
- Date Issued: 2018
- Authors: Mnqeta, Qawekazi Wanda
- Date: 2018
- Subjects: Transportation -- South Africa , Transportation and state -- South Africa Urban transportation -- South Africa Automobile industry and trade -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22746 , vital:30071
- Description: It is evident that there is a great dissatisfaction with the current model of transport as the level of accidents continue to rise. The containment on carbon emission levels are illusive and transport congestion is becoming impossible to handle. The number of cars in cities is increasing rapidly, resulting in increased traffic congestion, less mobility, poor air quality and more road accidents. In the National Development Plan (NDP), one of the challenges identified is that despite a slowdown in the growth within urban areas, 14 million people are projected to move to South African cities between 2010 and 2050 (UN-Habitat, 2014).This will exert pressure on service delivery by municipalities – including transport and transport infrastructure. A large proportion of these new urban residents will be poor, further enhancing the pressure. Transportation networks or systems are therefore key to the spatial transformation of South Africa’s urban areas. Although there has been significant progress in some cities in delivering new public transport infrastructure, the major shift from supporting private cars to incentivising public transport is yet to happen. The NDP vision for urban South Africa is that by 2030, South Africa should observe meaningful and measurable progress in reviving rural areas and in creating more functionally integrated, balanced and vibrant urban settlements. For this to happen, it is said that the country must clarify and relentlessly pursue a national vision for spatial development, sharpen the instruments for achieving this vision and build the required capabilities in the state and among citizens (The Presidency of South Africa, 2011). The outcomes of this analysis of future studies theory and practice supported the argument presented at the beginning of this research that there is robust requirement for a fundamental shift in the ways and methods of planning the future of South Africa’s transport industry towards 2035.
- Full Text:
- Date Issued: 2018
Production and safety, health, environment and quality performance: investigating the corporate sustainability of Ngqura container terminal
- Authors: Methola, Moleboheng
- Date: 2018
- Subjects: Industrial safety -- South Africa -- Management , Total quality management in human services Work environment Harbors -- Economic aspects -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/31984 , vital:31906
- Description: Container terminals around the country play an important role in the economy. The Ngqura Container Terminal situated in the Eastern Cape, was strategically built as a terminal of choice to boost the economy of the Eastern Cape. Since starting operations in 2009, the Terminal has seen a steady improvement in volumes’ growth but unstable operational performance. The Port of Ngqura continues to seek options in fulfilling the purpose of its development. Zero incidences and best production performance are of strategic importance. Most researchers have identified a sustainability model as an effective tool of business success. Corporate sustainability can be viewed as evolving corporate management. It is an alternative traditional growth and profit maximization model, while it recognizes that corporate growth and profitability are important. Research indicates that Safety, Health, Environment and Quality (SHEQ) cover issues relating to the social, mental and physical wellbeing of workers and these are recognized as core to corporate sustainability. Researchers also stipulate that SHEQ do affect production performance. Supporting SHEQ, corporate sustainability can link SHEQ Management with human resources, environment, profitability and productivity. Working in safe and healthy conditions enhances the employee’s performance, increases their motivation and effectiveness, raises business productivity and consequently improves the quality of the product. The aim of the study was to establish whether there was a relationship between SHEQ performance, production performance and corporate sustainability at the Ngqura Container Terminal. The findings of the study from the literature review and the empirical study were used to evaluate whether SHEQ performance and production performance affected each other and the impact they had on corporate sustainability at the Ngqura Container Terminal. The literature review suggested that SHEQ performance and production performance do affect each other.
- Full Text:
- Date Issued: 2018
- Authors: Methola, Moleboheng
- Date: 2018
- Subjects: Industrial safety -- South Africa -- Management , Total quality management in human services Work environment Harbors -- Economic aspects -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/31984 , vital:31906
- Description: Container terminals around the country play an important role in the economy. The Ngqura Container Terminal situated in the Eastern Cape, was strategically built as a terminal of choice to boost the economy of the Eastern Cape. Since starting operations in 2009, the Terminal has seen a steady improvement in volumes’ growth but unstable operational performance. The Port of Ngqura continues to seek options in fulfilling the purpose of its development. Zero incidences and best production performance are of strategic importance. Most researchers have identified a sustainability model as an effective tool of business success. Corporate sustainability can be viewed as evolving corporate management. It is an alternative traditional growth and profit maximization model, while it recognizes that corporate growth and profitability are important. Research indicates that Safety, Health, Environment and Quality (SHEQ) cover issues relating to the social, mental and physical wellbeing of workers and these are recognized as core to corporate sustainability. Researchers also stipulate that SHEQ do affect production performance. Supporting SHEQ, corporate sustainability can link SHEQ Management with human resources, environment, profitability and productivity. Working in safe and healthy conditions enhances the employee’s performance, increases their motivation and effectiveness, raises business productivity and consequently improves the quality of the product. The aim of the study was to establish whether there was a relationship between SHEQ performance, production performance and corporate sustainability at the Ngqura Container Terminal. The findings of the study from the literature review and the empirical study were used to evaluate whether SHEQ performance and production performance affected each other and the impact they had on corporate sustainability at the Ngqura Container Terminal. The literature review suggested that SHEQ performance and production performance do affect each other.
- Full Text:
- Date Issued: 2018
Requisite elements of public sector performance planning and reporting framework which support accountability
- Authors: Savenije, Maryke Aletta
- Date: 2018
- Subjects: Performance -- Management -- Planning , Performance standards -- Planning Organizational effectiveness -- Evaluation -- Planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/23241 , vital:30467
- Description: Legislative and policy prescripts determine how the South Africa government plans for and reports on the services meant to benefit the citizens of the country. Legislators and the public should rely on an annual audits of financial and performance information to gauge the success of these services. the framework governing performance planning and reporting outlines a number of public sector reform objectives intended to enhance achievement of government's desired outcomes. Improvements in audit status over the past number of years have, however, been undermined by increasingly frequent service delivery protests, suggesting that the intentions of the framework are not realised.
- Full Text:
- Date Issued: 2018
- Authors: Savenije, Maryke Aletta
- Date: 2018
- Subjects: Performance -- Management -- Planning , Performance standards -- Planning Organizational effectiveness -- Evaluation -- Planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/23241 , vital:30467
- Description: Legislative and policy prescripts determine how the South Africa government plans for and reports on the services meant to benefit the citizens of the country. Legislators and the public should rely on an annual audits of financial and performance information to gauge the success of these services. the framework governing performance planning and reporting outlines a number of public sector reform objectives intended to enhance achievement of government's desired outcomes. Improvements in audit status over the past number of years have, however, been undermined by increasingly frequent service delivery protests, suggesting that the intentions of the framework are not realised.
- Full Text:
- Date Issued: 2018
Schooling and institution quality linked to earnings in the Eastern Cape
- Authors: Cuthbert, Carol
- Date: 2018
- Subjects: Wages -- Effect of education on -- South Africa -- Eastern Cape Education, Higher -- Economic aspects -- South Africa -- Eastern Cape Equality -- South Africa -- Eastern Cape
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/62166 , vital:28134
- Description: Return to investment for tertiary education is not equal for all. Human Capital Theory imposes a linear pathway between education and earnings, that fails to recognise other sources of capital, ignores social returns and does not explain why socio-economic variables influence employability and earnings. Those returns, rather than simply incrementally delivering returns for additional years of education, are however heterogeneous across students, with field of study, gender and population group influencing earnings; and schooling type and university attended filtering whether one finds a job. This study utilises data from Rhodes University and the University of Fort Hare, illustrating the extreme positions within the South African education landscape, employing a Heckman selection to predict the returns on education. The regression is found to be partially successful in predicting a graduate’s ability to find a job, in the first instance, and thereafter their returns. It is crucial to analyse the heterogeneity of socio-economic parameters to understand aspects of the economy, and develop education policies to take advantage of this understanding, especially against the backdrop of the student protests being experienced in the country and the funding models proposed. Access to tertiary education, through policy inducement, such as the recent increase of the grant limit from R122 000 to R350 000, requires disaggregated returns to education to be investigated.
- Full Text:
- Date Issued: 2018
- Authors: Cuthbert, Carol
- Date: 2018
- Subjects: Wages -- Effect of education on -- South Africa -- Eastern Cape Education, Higher -- Economic aspects -- South Africa -- Eastern Cape Equality -- South Africa -- Eastern Cape
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/62166 , vital:28134
- Description: Return to investment for tertiary education is not equal for all. Human Capital Theory imposes a linear pathway between education and earnings, that fails to recognise other sources of capital, ignores social returns and does not explain why socio-economic variables influence employability and earnings. Those returns, rather than simply incrementally delivering returns for additional years of education, are however heterogeneous across students, with field of study, gender and population group influencing earnings; and schooling type and university attended filtering whether one finds a job. This study utilises data from Rhodes University and the University of Fort Hare, illustrating the extreme positions within the South African education landscape, employing a Heckman selection to predict the returns on education. The regression is found to be partially successful in predicting a graduate’s ability to find a job, in the first instance, and thereafter their returns. It is crucial to analyse the heterogeneity of socio-economic parameters to understand aspects of the economy, and develop education policies to take advantage of this understanding, especially against the backdrop of the student protests being experienced in the country and the funding models proposed. Access to tertiary education, through policy inducement, such as the recent increase of the grant limit from R122 000 to R350 000, requires disaggregated returns to education to be investigated.
- Full Text:
- Date Issued: 2018
Strategies for loan default reduction and management among SMMEs: the Old Mutual Masisizane Fund case study
- Authors: Ngcai, Sipho
- Date: 2018
- Subjects: Credit -- Management , Loans -- South Africa Small business -- Finance Small business -- Management New business enterprises -- Management Microfinance -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/33693 , vital:32968
- Description: The primary research objective of this study was to determine strategies for reducing loan defaulting and bad debts among the MF loan clients. The study was premised on the crucial significance of SMMEs in social and economic development. The study focused on MF with the aim of deciphering the factors that constrain loan recipients from servicing their loans leading to defaulting and bad debt. The research endeavors to contribute towards improving the ability of DFIs in general to recover loans while building the capacity of small businesses to become sustainable. The study adopted a qualitative approach and targeted eight (8) MF staff members responsible for loan administration and 15 MF loan recipients. In-depth interviews were conducted with the respondents. The interviews were transcribed and the data analysed through content analysis. The findings were aggregated in pre-determined themes as well as around emerging themes and sub-themes. The findings indicate that most MF loan recipients are identified through referrals from current and past clients, and other stakeholders; MF has a comprehensive and systematic loan application process; and MF provides support services to loan recipients. The findings also indicate that loan recipients default on payments because they lack financial management skills; sudden or sustained changes in the market; natural disasters, especially drought; and generally poor business management acumen. Other reasons for loan defaulting were caused by delays in funds disbursement by MF, ineffective monitoring mechanisms and approval of business enterprises that are not viable. The following recommendations were made: streamline the loan application process to increase effectiveness and efficiency; introduce an online loan application portal to complement and upgrade the current application process; deploy sector specialists when performing due diligence; provide business loans and grants in parallel in order to grow SMMEs while satisfying developmental needs; extend client site visits to include group meetings to facilitate peer learning and skills transfer; create a suite of capacity building and training support services for loan recipients; and develop a community of practice for DFIs to facilitate networking and information sharing.
- Full Text:
- Date Issued: 2018
- Authors: Ngcai, Sipho
- Date: 2018
- Subjects: Credit -- Management , Loans -- South Africa Small business -- Finance Small business -- Management New business enterprises -- Management Microfinance -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/33693 , vital:32968
- Description: The primary research objective of this study was to determine strategies for reducing loan defaulting and bad debts among the MF loan clients. The study was premised on the crucial significance of SMMEs in social and economic development. The study focused on MF with the aim of deciphering the factors that constrain loan recipients from servicing their loans leading to defaulting and bad debt. The research endeavors to contribute towards improving the ability of DFIs in general to recover loans while building the capacity of small businesses to become sustainable. The study adopted a qualitative approach and targeted eight (8) MF staff members responsible for loan administration and 15 MF loan recipients. In-depth interviews were conducted with the respondents. The interviews were transcribed and the data analysed through content analysis. The findings were aggregated in pre-determined themes as well as around emerging themes and sub-themes. The findings indicate that most MF loan recipients are identified through referrals from current and past clients, and other stakeholders; MF has a comprehensive and systematic loan application process; and MF provides support services to loan recipients. The findings also indicate that loan recipients default on payments because they lack financial management skills; sudden or sustained changes in the market; natural disasters, especially drought; and generally poor business management acumen. Other reasons for loan defaulting were caused by delays in funds disbursement by MF, ineffective monitoring mechanisms and approval of business enterprises that are not viable. The following recommendations were made: streamline the loan application process to increase effectiveness and efficiency; introduce an online loan application portal to complement and upgrade the current application process; deploy sector specialists when performing due diligence; provide business loans and grants in parallel in order to grow SMMEs while satisfying developmental needs; extend client site visits to include group meetings to facilitate peer learning and skills transfer; create a suite of capacity building and training support services for loan recipients; and develop a community of practice for DFIs to facilitate networking and information sharing.
- Full Text:
- Date Issued: 2018