Insight into the influence of the internet on the buying behaviour of new car customers during their decision-making process
- Authors: Dlamini, Andile
- Date: 2020
- Subjects: Consumer behavior -- South Africa , Decision making Electronic commerce
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50502 , vital:42205
- Description: The study investigates the influence of the internet on the buying behaviour of new cars customers during their decision-making process. The advent of the internet has transformed the manner customers search for information to support their purchase decision making process. The traditional purchase process for new cars has been impacted by the growth of the internet and other related digital technologies like mobile phones particularly smartphones. The ease of access to the internet has empowered consumers by promoting market transparency which has allowed customers to have influence on products and prices. Online shopping experience has conditioned consumer buying behaviour as they now research, select and buy new cars differently. The frequency of the dealership visits has significantly decreased as most of the time is spent online. As the result, the role of a salesperson in the new car buying decision process is becoming redundant and, in most instances, reduced to transactional dealmaker. The study explores how the phenomenon of the internet has radically changed the consumer buying behaviour and how this poses a threat to the future of the dealerships in their current form of brick and mortar as well as the role of a salesperson in the car buying process.
- Full Text:
- Date Issued: 2020
- Authors: Dlamini, Andile
- Date: 2020
- Subjects: Consumer behavior -- South Africa , Decision making Electronic commerce
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50502 , vital:42205
- Description: The study investigates the influence of the internet on the buying behaviour of new cars customers during their decision-making process. The advent of the internet has transformed the manner customers search for information to support their purchase decision making process. The traditional purchase process for new cars has been impacted by the growth of the internet and other related digital technologies like mobile phones particularly smartphones. The ease of access to the internet has empowered consumers by promoting market transparency which has allowed customers to have influence on products and prices. Online shopping experience has conditioned consumer buying behaviour as they now research, select and buy new cars differently. The frequency of the dealership visits has significantly decreased as most of the time is spent online. As the result, the role of a salesperson in the new car buying decision process is becoming redundant and, in most instances, reduced to transactional dealmaker. The study explores how the phenomenon of the internet has radically changed the consumer buying behaviour and how this poses a threat to the future of the dealerships in their current form of brick and mortar as well as the role of a salesperson in the car buying process.
- Full Text:
- Date Issued: 2020
Investigating the relationship between human resource practices and organisational commitment amongst financial advisors in an insurance company in Kwa-Zulu Natal
- Authors: Appasamy, Sherilyn
- Date: 2020
- Subjects: Financial services industry
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47514 , vital:40120
- Description: The insurance sector within the financial services industry faces a significant human capital dilemma due to its largely aging workforce. Over the last decade, the financial services industry has been plagued by enormous and complex change. This plethora of change is as a result of changing regulatory landscape, the evolving digitalisation of the world and the state of the declining youth African economy. This uncertainty and instability has the potential to impact the career aspirations of financial advisors in the insurance sector as they experience many hurdles to growth. This volatility also impacts organisations as attraction into the role diminishes. Human Resource Management practices which are meant to fulfill strategic partnership role within organisations are meant to guide business accordingly to attract and retain top talent. This paper presents an investigation of Human Resource Management (HRM) practices within an insurance company and the impact of Human Resources Management practices on the organisational commitment of financial advisors. An empirical study, consisting of an online questionnaire, was conducted amongst 102 employees from an insurance company in Kwa-Zulu Natal. The analysis revealed that the relationship of HRM practices to organisational commitment outcomes in the insurance company was exclusive in that only three of the five HRM practices being recruitment and selection; training and development; and workplace culture and climate, were found to be positively and significantly related to the organisational commitment of advisors. It was concluded that recruitment and selection plays an important role in matching the right skills, abilities and personality for the job. There is a critical need for the shift in focus from academy classroom learning to on-the-job practical training and mentorship from senior advisors. Thirdly, workplace climate and culture is a key determinant into whether an employee will stay and creating a space which is diverse, flexible and harnesses work-life integration will be more critical moving forward.
- Full Text:
- Date Issued: 2020
- Authors: Appasamy, Sherilyn
- Date: 2020
- Subjects: Financial services industry
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47514 , vital:40120
- Description: The insurance sector within the financial services industry faces a significant human capital dilemma due to its largely aging workforce. Over the last decade, the financial services industry has been plagued by enormous and complex change. This plethora of change is as a result of changing regulatory landscape, the evolving digitalisation of the world and the state of the declining youth African economy. This uncertainty and instability has the potential to impact the career aspirations of financial advisors in the insurance sector as they experience many hurdles to growth. This volatility also impacts organisations as attraction into the role diminishes. Human Resource Management practices which are meant to fulfill strategic partnership role within organisations are meant to guide business accordingly to attract and retain top talent. This paper presents an investigation of Human Resource Management (HRM) practices within an insurance company and the impact of Human Resources Management practices on the organisational commitment of financial advisors. An empirical study, consisting of an online questionnaire, was conducted amongst 102 employees from an insurance company in Kwa-Zulu Natal. The analysis revealed that the relationship of HRM practices to organisational commitment outcomes in the insurance company was exclusive in that only three of the five HRM practices being recruitment and selection; training and development; and workplace culture and climate, were found to be positively and significantly related to the organisational commitment of advisors. It was concluded that recruitment and selection plays an important role in matching the right skills, abilities and personality for the job. There is a critical need for the shift in focus from academy classroom learning to on-the-job practical training and mentorship from senior advisors. Thirdly, workplace climate and culture is a key determinant into whether an employee will stay and creating a space which is diverse, flexible and harnesses work-life integration will be more critical moving forward.
- Full Text:
- Date Issued: 2020
Management competencies of clinical and hospital managers in the eastern cape department of health: implications for further management training
- Authors: Chetty, Urvani
- Date: 2020
- Subjects: Medical personnel
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47509 , vital:40130
- Description: Healthcare has been identified as a basic need and one of the key economic drivers in South Africa (Pravin Gordhan, 2017). With the majority of South Africans reliant on the public health sector for the management, the prevention and cure of all their healthcare issues and needs come the dire requirement of exceptional skills from healthcare professionals. Hospital and clinical managers play the dual role of clinician and manager, often without proper management training. With the impending introduction of the National Health Insurance (NHI) and ever-challenging constraints of medico-legal litigation on healthcare, it is imperative that healthcare professionals are adequately equipped with the core management competencies. The aim of the study is to identify management competencies of Clinical and Hospital managers and establish an implication/indication for further management training. This study used competencies identified in healthcare management courses currently offered in South Africa in conjunction with literature reviewed. A sample population of Clinical and Hospital managers in the public sector of the Eastern Cape was used using a non-random purposive/judgement probability sampling technique–the “snowball” sampling technique. The questionnaire link (Questionpro) was distributed to all respondents via email and WhatsApp distribution followed from the Eastern Cape Department of Health Head Office to the Chief Executive Officers of hospitals in the Eastern Cape and the Human Resources Director of the Eastern Cape Department of Health. The online link was made available for completion; thereafter data was collated and analysed using the STATISTICA programme. Based on a literature review, the theoretical model proposed six core competencies-leadership, risk management, financial management, corporate governance and ethics, people/human resources management and quality and evidence-based management. Of the six competencies, Clinical and Hospital Managers exhibited Leadership, Corporate Governance and Ethics and Quality and Evidence-based Management in high levels. The qualitative analysis demonstrated respondents’ intentions to study further, often in management fields and shared a unanimous need for management training for better job efficacy and performance. The researcher has made recommendations to aid in improving management skills as well as areas for further research such as short courses and mentorship programmes and further comparative studies between the private and public sector. The study concluded that management competencies are significant for Clinical and Hospital Managers and should be addressed in the future to aid in better clinical outcomes.
- Full Text:
- Date Issued: 2020
- Authors: Chetty, Urvani
- Date: 2020
- Subjects: Medical personnel
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47509 , vital:40130
- Description: Healthcare has been identified as a basic need and one of the key economic drivers in South Africa (Pravin Gordhan, 2017). With the majority of South Africans reliant on the public health sector for the management, the prevention and cure of all their healthcare issues and needs come the dire requirement of exceptional skills from healthcare professionals. Hospital and clinical managers play the dual role of clinician and manager, often without proper management training. With the impending introduction of the National Health Insurance (NHI) and ever-challenging constraints of medico-legal litigation on healthcare, it is imperative that healthcare professionals are adequately equipped with the core management competencies. The aim of the study is to identify management competencies of Clinical and Hospital managers and establish an implication/indication for further management training. This study used competencies identified in healthcare management courses currently offered in South Africa in conjunction with literature reviewed. A sample population of Clinical and Hospital managers in the public sector of the Eastern Cape was used using a non-random purposive/judgement probability sampling technique–the “snowball” sampling technique. The questionnaire link (Questionpro) was distributed to all respondents via email and WhatsApp distribution followed from the Eastern Cape Department of Health Head Office to the Chief Executive Officers of hospitals in the Eastern Cape and the Human Resources Director of the Eastern Cape Department of Health. The online link was made available for completion; thereafter data was collated and analysed using the STATISTICA programme. Based on a literature review, the theoretical model proposed six core competencies-leadership, risk management, financial management, corporate governance and ethics, people/human resources management and quality and evidence-based management. Of the six competencies, Clinical and Hospital Managers exhibited Leadership, Corporate Governance and Ethics and Quality and Evidence-based Management in high levels. The qualitative analysis demonstrated respondents’ intentions to study further, often in management fields and shared a unanimous need for management training for better job efficacy and performance. The researcher has made recommendations to aid in improving management skills as well as areas for further research such as short courses and mentorship programmes and further comparative studies between the private and public sector. The study concluded that management competencies are significant for Clinical and Hospital Managers and should be addressed in the future to aid in better clinical outcomes.
- Full Text:
- Date Issued: 2020
Needs analysis for a shared economy model within critical spare parts inventory management
- Authors: Macfarlane, Shane
- Date: 2020
- Subjects: Spare parts -- Management , Inventory control
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48775 , vital:41071
- Description: The lack of spare parts is the predominant reason for machine downtime in organisations. The financial burden of holding spare parts coupled with long delivery times can severely hamper a factory’s attempt to prevent high levels of machine downtime. With the poor management of spare parts, breakdowns become lengthy as the lead times for the delivery of spare parts from an original equipment manufacturer (OEM) may be very long. The productivity and profitability of an organisation are affected by the non-availability of spare parts. Mobley, Higgins and Wikoff (2008, p.2.64) describe critical spare parts (CSP) as spares used on critical machines that are always required to be in stock to receive reduced insurance premiums and hedge against lost production downtime due to machine failures. A shared economy model (SEM) was proposed as a possible solution to some of the problems related to spare parts availability. Botsman and Rogers (2010a) regard the shared economy as the innovative sharing of underutilised assets and facilities. The main research objective (ROM) of this study was to determine the viability and acceptance of using a shared economy model (SEM) within the realm of critical spare parts (CSP) management in the automotive manufacturing sector. To achieve the ROM several secondary objectives were set. A literature review discussed CSP, inventory management models and SEMs. This study used qualitative analysis as it was exploratory and appropriate for studies in which the researcher was unaware of the significant variables to investigate. Qualitative researchers tend to focus on a few participants who can clarify a phenomenon under investigation. To achieve the main research objective (ROM), interviews were conducted with relevant participants from the automotive manufacturing sector. The interviews were semi-structured and the researcher made use of an interview protocol. A sample size of eight was chosen for the research. The sample frame for this research was the East London automotive manufacturing sector. The sessions were audio-recorded and later transcribed verbatim into a text format for analysis via ATLAS.ti software. A grounded theory approach was used for the collection and analysis of the data. Empirical research and analysis revealed eight emergent themes pertinent to the ROM. Themes were categorised as Category 1 for critical spare parts (CSP) and Category for 2 for shared economy models (SEMs), and discussed in Chapter 4. The study concluded with the view that a shared economy model (SEM) for critical spare parts (CSP) inventory management in the East London automotive manufacturing sector was viable and acceptable, provided that it was managed correctly. Future research was suggested to address the economic feasibility of a SEM for CSP inventory management.
- Full Text:
- Date Issued: 2020
- Authors: Macfarlane, Shane
- Date: 2020
- Subjects: Spare parts -- Management , Inventory control
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48775 , vital:41071
- Description: The lack of spare parts is the predominant reason for machine downtime in organisations. The financial burden of holding spare parts coupled with long delivery times can severely hamper a factory’s attempt to prevent high levels of machine downtime. With the poor management of spare parts, breakdowns become lengthy as the lead times for the delivery of spare parts from an original equipment manufacturer (OEM) may be very long. The productivity and profitability of an organisation are affected by the non-availability of spare parts. Mobley, Higgins and Wikoff (2008, p.2.64) describe critical spare parts (CSP) as spares used on critical machines that are always required to be in stock to receive reduced insurance premiums and hedge against lost production downtime due to machine failures. A shared economy model (SEM) was proposed as a possible solution to some of the problems related to spare parts availability. Botsman and Rogers (2010a) regard the shared economy as the innovative sharing of underutilised assets and facilities. The main research objective (ROM) of this study was to determine the viability and acceptance of using a shared economy model (SEM) within the realm of critical spare parts (CSP) management in the automotive manufacturing sector. To achieve the ROM several secondary objectives were set. A literature review discussed CSP, inventory management models and SEMs. This study used qualitative analysis as it was exploratory and appropriate for studies in which the researcher was unaware of the significant variables to investigate. Qualitative researchers tend to focus on a few participants who can clarify a phenomenon under investigation. To achieve the main research objective (ROM), interviews were conducted with relevant participants from the automotive manufacturing sector. The interviews were semi-structured and the researcher made use of an interview protocol. A sample size of eight was chosen for the research. The sample frame for this research was the East London automotive manufacturing sector. The sessions were audio-recorded and later transcribed verbatim into a text format for analysis via ATLAS.ti software. A grounded theory approach was used for the collection and analysis of the data. Empirical research and analysis revealed eight emergent themes pertinent to the ROM. Themes were categorised as Category 1 for critical spare parts (CSP) and Category for 2 for shared economy models (SEMs), and discussed in Chapter 4. The study concluded with the view that a shared economy model (SEM) for critical spare parts (CSP) inventory management in the East London automotive manufacturing sector was viable and acceptable, provided that it was managed correctly. Future research was suggested to address the economic feasibility of a SEM for CSP inventory management.
- Full Text:
- Date Issued: 2020
Organisational influences and the effects on female advancement within a South African technology organisation
- Authors: Hare, Claire Kim
- Date: 2020
- Subjects: Women in technology -- South Africa -- Eastern Cape.
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48136 , vital:40503
- Description: The underrepresentation of females within various sectors, specifically the technology industry, remains a concern. Even though there is progression regarding the representation of women in the technology industry, females and other diverse groups are still underrepresented within the IT workforce. Globally, women make up only 25% of technology workers and only 23% of technology workers in South Africa are female. The underrepresentation of women in technology jobs results in the industry lacking an immense amount of brainpower and the potential for innovation. Against this background, the primary objective of this study was to identify the impact that the organisational influences i.e. leadership, organisational culture, barriers and organisational change management has on the advancement of females within a technology organisation. This study was conducted within a South African technology organisation located within the Eastern Cape region. A quantitative approach was adopted, and purposive sampling was used to draw the sample of approximately three hundred personnel, including all managers and employees, within the South African technology organisation for this study. Various findings emerged in terms of the research questions about whether the organisational influences of leadership, organisational culture, barriers and organisational change management has an impact on the advancement of females within the technology organisation. The empirical results revealed that leadership and organisational change management have the strongest positive influence on the advancement of females within the organisation. A key finding within this study is that leadership within the organisation does not promote female advancement. Since literature suggests that leadership is instrumental in shaping the organisational culture of an organisation, the focus of the organisation should be on equipping leadership with the knowledge and skills to influence the rest of the organisation regarding gender equality. An additional recommendation is that the women who currently occupy leadership positions within the organisation could mentor other females to overcome or cope with prejudice and gender experienced.
- Full Text:
- Date Issued: 2020
- Authors: Hare, Claire Kim
- Date: 2020
- Subjects: Women in technology -- South Africa -- Eastern Cape.
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48136 , vital:40503
- Description: The underrepresentation of females within various sectors, specifically the technology industry, remains a concern. Even though there is progression regarding the representation of women in the technology industry, females and other diverse groups are still underrepresented within the IT workforce. Globally, women make up only 25% of technology workers and only 23% of technology workers in South Africa are female. The underrepresentation of women in technology jobs results in the industry lacking an immense amount of brainpower and the potential for innovation. Against this background, the primary objective of this study was to identify the impact that the organisational influences i.e. leadership, organisational culture, barriers and organisational change management has on the advancement of females within a technology organisation. This study was conducted within a South African technology organisation located within the Eastern Cape region. A quantitative approach was adopted, and purposive sampling was used to draw the sample of approximately three hundred personnel, including all managers and employees, within the South African technology organisation for this study. Various findings emerged in terms of the research questions about whether the organisational influences of leadership, organisational culture, barriers and organisational change management has an impact on the advancement of females within the technology organisation. The empirical results revealed that leadership and organisational change management have the strongest positive influence on the advancement of females within the organisation. A key finding within this study is that leadership within the organisation does not promote female advancement. Since literature suggests that leadership is instrumental in shaping the organisational culture of an organisation, the focus of the organisation should be on equipping leadership with the knowledge and skills to influence the rest of the organisation regarding gender equality. An additional recommendation is that the women who currently occupy leadership positions within the organisation could mentor other females to overcome or cope with prejudice and gender experienced.
- Full Text:
- Date Issued: 2020
Perceived success of staff retention strategies in South African businesses
- Authors: Cannon, Leoline Advardo
- Date: 2020
- Subjects: Employee retention--South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47527 , vital:40129
- Description: To remain competitive, organisations must continuously adapt to their global environment. Hill, Schilling and Jones (2018:81) identifies various key factors with human capital being a key contributor to attaining a competitive advantage. Against this background, the focus of this study was to investigate the organisational factors that impact on the success of employee retention strategies. The drivers in the model adopted for this study included: staff compensation, organisational culture, leadership, career development, staff empowerment and value-based staff recognition. The purpose of the study was to understand the perceived effectiveness of retention strategies in South African businesses. An overview of the literature was provided whereby the importance of retention as a source of competitive advantage was highlighted. The literature identified six strategies that would reduce turnover, and thus have a positive effect on the perceived success of staff retention. The six independent variables, namely organisational culture, staff empowerment, value-based staff recognition, staff compensation, leadership and career development formed the foundation of the theoretical framework.The research paradigm adopted for this research was positivistic and the methodology was quantitative research. The primary data was collected via a survey in a self-administered questionnaire format. Non-probability convenienceand snowball samplingwas used,and the questions were formulated from existing measuring instruments in the literature. A sample size of 237 respondents was surveyed.The statistical data analysis methods included frequency distribution, correlation and multiple linear regression to evaluate the relational aspects of the model to measure the determinants of the success of staff retention.The findings of the study revealed that five variables, namely strategies related to value-based staff recognition, staff compensation, organisational culture, leadership and career development, were significantly related to employee retention. A positive relationship between all the variables and retention was proved in this study.
- Full Text:
- Date Issued: 2020
- Authors: Cannon, Leoline Advardo
- Date: 2020
- Subjects: Employee retention--South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47527 , vital:40129
- Description: To remain competitive, organisations must continuously adapt to their global environment. Hill, Schilling and Jones (2018:81) identifies various key factors with human capital being a key contributor to attaining a competitive advantage. Against this background, the focus of this study was to investigate the organisational factors that impact on the success of employee retention strategies. The drivers in the model adopted for this study included: staff compensation, organisational culture, leadership, career development, staff empowerment and value-based staff recognition. The purpose of the study was to understand the perceived effectiveness of retention strategies in South African businesses. An overview of the literature was provided whereby the importance of retention as a source of competitive advantage was highlighted. The literature identified six strategies that would reduce turnover, and thus have a positive effect on the perceived success of staff retention. The six independent variables, namely organisational culture, staff empowerment, value-based staff recognition, staff compensation, leadership and career development formed the foundation of the theoretical framework.The research paradigm adopted for this research was positivistic and the methodology was quantitative research. The primary data was collected via a survey in a self-administered questionnaire format. Non-probability convenienceand snowball samplingwas used,and the questions were formulated from existing measuring instruments in the literature. A sample size of 237 respondents was surveyed.The statistical data analysis methods included frequency distribution, correlation and multiple linear regression to evaluate the relational aspects of the model to measure the determinants of the success of staff retention.The findings of the study revealed that five variables, namely strategies related to value-based staff recognition, staff compensation, organisational culture, leadership and career development, were significantly related to employee retention. A positive relationship between all the variables and retention was proved in this study.
- Full Text:
- Date Issued: 2020
Possible futures for the health system of South Africa towards 2030
- Authors: Lourens, Stephanus Johannes
- Date: 2020
- Subjects: Health services administration -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48720 , vital:41065
- Description: The South African health system is in crisis. To improve access to health services and move towards universal health coverage the South African government has decided to implement National Health Insurance (NHI). The implementation of such health reforms to the health system of SA is further complicated by the rapidly changing technological environment in the form of the fourth industrial revolution. The NHI and the fourth industrial revolution are expected to impact on the health system of the country, but what the impacts will be remain unclear. A review of the theory and practice of future studies support the notion that change management for healthcare organisations operating within the SA health system must be approached differently. The volatility introduced by the NHI within the context of the fourth industrial revolution necessitates the creation of strategic foresight using futures methodologies. The research has attempted to gain an understanding of the impact of National Health Insurance and the fourth industrial revolution on the health system of SA through the creation of possible futures for the health system, in the form of four alternative scenarios, towards 2030. The six pillars of future studies as stated by Inayatullah (2008) were used as a research methodology and assisted in the mapping, anticipation and timing of the issues facing the health system. The future was deepened using causal layered analysis and alternative futures were constructed through double-variable scenario creation methods using the worldviews identified during the causal layered analysis. From the constructed scenarios the research attempted to identify the preferred future for the health system of South Africa. The preferred future was used in the development of the Future Vision for the Health System of South Africa towards 2030. It is clear to achieve the desired health system towards 2030 the private and the public sectors must collaborate to create a hybrid health system which is supported by fourth industrial revolution technologies.
- Full Text:
- Date Issued: 2020
- Authors: Lourens, Stephanus Johannes
- Date: 2020
- Subjects: Health services administration -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48720 , vital:41065
- Description: The South African health system is in crisis. To improve access to health services and move towards universal health coverage the South African government has decided to implement National Health Insurance (NHI). The implementation of such health reforms to the health system of SA is further complicated by the rapidly changing technological environment in the form of the fourth industrial revolution. The NHI and the fourth industrial revolution are expected to impact on the health system of the country, but what the impacts will be remain unclear. A review of the theory and practice of future studies support the notion that change management for healthcare organisations operating within the SA health system must be approached differently. The volatility introduced by the NHI within the context of the fourth industrial revolution necessitates the creation of strategic foresight using futures methodologies. The research has attempted to gain an understanding of the impact of National Health Insurance and the fourth industrial revolution on the health system of SA through the creation of possible futures for the health system, in the form of four alternative scenarios, towards 2030. The six pillars of future studies as stated by Inayatullah (2008) were used as a research methodology and assisted in the mapping, anticipation and timing of the issues facing the health system. The future was deepened using causal layered analysis and alternative futures were constructed through double-variable scenario creation methods using the worldviews identified during the causal layered analysis. From the constructed scenarios the research attempted to identify the preferred future for the health system of South Africa. The preferred future was used in the development of the Future Vision for the Health System of South Africa towards 2030. It is clear to achieve the desired health system towards 2030 the private and the public sectors must collaborate to create a hybrid health system which is supported by fourth industrial revolution technologies.
- Full Text:
- Date Issued: 2020
Social media and brand image: a longitudinal study of Eastern Cape universities
- Authors: Mnqeta, Lusanda
- Date: 2020
- Subjects: Multivariate analysis -- Graphic methods , Branding (Marketing) -- South Africa , Chernoff faces , Social media -- South Africa , Universities and colleges -- South Africa -- Marketing , Universities and colleges -- South Africa -- Marketing -- Case studies
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/143959 , vital:38298
- Description: It is important for Higher Education Institutions to have marketing strategies that focus on understanding the customer needs in the 21st century. The rapid growth of the internet and the Web 2.0 have led individuals and organisations into applying social media as a branding and communication tool. Hence this study focused on comparing the influence of social media on four Eastern Cape universities in relation to social media metrics and visually demonstrated through the computer-generated human face, the Chernoff faces. Using diary and literature study, the study adopted a case study research design. The researcher sampled four universities using a purposeful sampling technique. Chernoff faces were used to enhance the ability of the reader to immediately understand significant occurrences based on social media metric indicators. To demonstrate multivariate data, the faces brought an original method of expressing complex data as opposed to traditional methods. The study found that Brand management and Resource-Based Theory (RBT) plays a pivotal role in social media marketing as this can lead to organisations having a competitive advantage. The study recommended that strategies to utilise social media as a resource should be put in place to lead to competitive advantage, as suggested by the Resource-based theory. The study concluded that various social media factors can influence the brand image of universities, positively (going to buy) and negatively (never going to buy). Both positive and negative purchase intent are found to be an influential indicator on the brand as they are affected by customer satisfaction.
- Full Text:
- Date Issued: 2020
- Authors: Mnqeta, Lusanda
- Date: 2020
- Subjects: Multivariate analysis -- Graphic methods , Branding (Marketing) -- South Africa , Chernoff faces , Social media -- South Africa , Universities and colleges -- South Africa -- Marketing , Universities and colleges -- South Africa -- Marketing -- Case studies
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/143959 , vital:38298
- Description: It is important for Higher Education Institutions to have marketing strategies that focus on understanding the customer needs in the 21st century. The rapid growth of the internet and the Web 2.0 have led individuals and organisations into applying social media as a branding and communication tool. Hence this study focused on comparing the influence of social media on four Eastern Cape universities in relation to social media metrics and visually demonstrated through the computer-generated human face, the Chernoff faces. Using diary and literature study, the study adopted a case study research design. The researcher sampled four universities using a purposeful sampling technique. Chernoff faces were used to enhance the ability of the reader to immediately understand significant occurrences based on social media metric indicators. To demonstrate multivariate data, the faces brought an original method of expressing complex data as opposed to traditional methods. The study found that Brand management and Resource-Based Theory (RBT) plays a pivotal role in social media marketing as this can lead to organisations having a competitive advantage. The study recommended that strategies to utilise social media as a resource should be put in place to lead to competitive advantage, as suggested by the Resource-based theory. The study concluded that various social media factors can influence the brand image of universities, positively (going to buy) and negatively (never going to buy). Both positive and negative purchase intent are found to be an influential indicator on the brand as they are affected by customer satisfaction.
- Full Text:
- Date Issued: 2020
Social media big data: a diary study of ten pharmaceutical firms
- Authors: Baker, Nadia Samantha
- Date: 2020
- Subjects: Big data , Internet in medicine , Social media in medicine , Internet marketing -- Evaluation , Pharmacy management -- South Africa
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/140737 , vital:37914
- Description: Purpose: The goal of the research was to demonstrate how firms can use social media big data, to make strategic business decisions, through the lens of Resource Based Theory (RBT) and Dynamic Capability Theory (DCT), that could lead to a sustained competitive advantage. In and of its own, big data, does not constitute a competitive advantage. It may hold value for the firm, but lacks rarity, inimitability, and is not substitutable (Braganza, et al. 2017; Mata, Fuerst and Barney, 1995; Delmonte, 2003). It is in the analysis of this data, through RBT and DCT, that will turn the information into useful business intelligence (Amit and Schoemaker, 1993; Barney, 1991; 1995; Marr, 2015; Gupta and George, 2016; Kurtmollaiev, et al., 2018). Most importantly, firms must constantly reconfigure their resources in line with the dynamic business environment to ensure superior performance (Teece, Pisano and Shuen, 1997; Helfat, et al., 2007; Teece, 2014; 2018). Method: In this study, a qualitative approach was used to examine the RBT (Value, Rarity, Inimitability and Non-Substitutable - VRIN Framework) and DCT, to describe and understand the relevant theories and to build upon the quantitative results. While a quantitative approach was used to analyse the social media sentiment as depicted by Social Mention metrics. A novel technique, Chernoff Faces, was used to analyse and visualize the data (de Vos, Strydom, Fouche and Delport, 2011). Results and Findings: The research results show that, while the 10 firms in the study all have a presence on social media, it is on selective platforms. The content that is posted, is on very specific topics (Narayan, 2017; Cornejo, 2018). The Chernoff Faces indicate that the firms’ Social Mention metrics, over the 30 day period, was at low values. Since strength of social mention is depicted by the face line, the thin, long, generally sad looking faces implies that more than 70 percent of the firms’ social media strength over the study period, was weak. Conclusion: The literature indicates that the true value of big data and big data analytics can only be realised if firms make sound business decisions and act upon it swiftly.
- Full Text:
- Date Issued: 2020
- Authors: Baker, Nadia Samantha
- Date: 2020
- Subjects: Big data , Internet in medicine , Social media in medicine , Internet marketing -- Evaluation , Pharmacy management -- South Africa
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/140737 , vital:37914
- Description: Purpose: The goal of the research was to demonstrate how firms can use social media big data, to make strategic business decisions, through the lens of Resource Based Theory (RBT) and Dynamic Capability Theory (DCT), that could lead to a sustained competitive advantage. In and of its own, big data, does not constitute a competitive advantage. It may hold value for the firm, but lacks rarity, inimitability, and is not substitutable (Braganza, et al. 2017; Mata, Fuerst and Barney, 1995; Delmonte, 2003). It is in the analysis of this data, through RBT and DCT, that will turn the information into useful business intelligence (Amit and Schoemaker, 1993; Barney, 1991; 1995; Marr, 2015; Gupta and George, 2016; Kurtmollaiev, et al., 2018). Most importantly, firms must constantly reconfigure their resources in line with the dynamic business environment to ensure superior performance (Teece, Pisano and Shuen, 1997; Helfat, et al., 2007; Teece, 2014; 2018). Method: In this study, a qualitative approach was used to examine the RBT (Value, Rarity, Inimitability and Non-Substitutable - VRIN Framework) and DCT, to describe and understand the relevant theories and to build upon the quantitative results. While a quantitative approach was used to analyse the social media sentiment as depicted by Social Mention metrics. A novel technique, Chernoff Faces, was used to analyse and visualize the data (de Vos, Strydom, Fouche and Delport, 2011). Results and Findings: The research results show that, while the 10 firms in the study all have a presence on social media, it is on selective platforms. The content that is posted, is on very specific topics (Narayan, 2017; Cornejo, 2018). The Chernoff Faces indicate that the firms’ Social Mention metrics, over the 30 day period, was at low values. Since strength of social mention is depicted by the face line, the thin, long, generally sad looking faces implies that more than 70 percent of the firms’ social media strength over the study period, was weak. Conclusion: The literature indicates that the true value of big data and big data analytics can only be realised if firms make sound business decisions and act upon it swiftly.
- Full Text:
- Date Issued: 2020
Strategies to improve employee financial intelligence
- Authors: Botha, Perine
- Date: 2020
- Subjects: Financial literacy
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47486 , vital:40118
- Description: South African employees are largely indebted, with the majority of their disposable income used to service debt. The potential causes of this problem include the levels of education of individuals, how investors perceive the political climate in the country, levels of disposable income and the spending habits of individuals. This study aims to assist organisations to improve employee financial intelligence by investigating what influences financial intelligence. To ascertain these influences, the respondents’ level of financial literacy is to be determined as well. Financial literacy is assessed by determining a respondents’ knowledge of numeracy, risk diversification, compound interest and inflation. Additional factors such as debt management, saving culture and access to digital information too have an impact on financial literacy. An empirical study, consisting of a questionnaire was conducted among employees of a state-owned enterprise (SOE) in the Eastern Cape Province of South Africa. These employees represent both the management and junior employee profiles. The study found that 75% of the respondents were not financially literate. Financial literacy rates globally are at 51%, however, in a major emerging economy such as South Africa, the rate is between 48% and 51%. The results of the study however indicate that it is much lower than the global average as well as for that of similar developing countries. The results of the study indicate that age, gender, job grade, level of education, access to digital information, a savings culture, budgeting and debt management do not significantly influence financial literacy in the context of SouthAfrica.The research indicates that the respondents are, however, willing to learn and be educated to increase their financial knowledge and awareness. Possible strategies which could assist in improving levels of financial intelligence are:•Financial literacy courses offered by employers;•Research undertaken by employees themselves could increase their financial literacy; Employee wellness programmes, such as debt counselling, could improve the financial literacy of employees;•Completion of online courses would improve the employees’ level of financial literacy;•Budgeting and money management courses;•Financial advisors to be appointed by employers;•Debt counselling of employees.
- Full Text:
- Date Issued: 2020
- Authors: Botha, Perine
- Date: 2020
- Subjects: Financial literacy
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47486 , vital:40118
- Description: South African employees are largely indebted, with the majority of their disposable income used to service debt. The potential causes of this problem include the levels of education of individuals, how investors perceive the political climate in the country, levels of disposable income and the spending habits of individuals. This study aims to assist organisations to improve employee financial intelligence by investigating what influences financial intelligence. To ascertain these influences, the respondents’ level of financial literacy is to be determined as well. Financial literacy is assessed by determining a respondents’ knowledge of numeracy, risk diversification, compound interest and inflation. Additional factors such as debt management, saving culture and access to digital information too have an impact on financial literacy. An empirical study, consisting of a questionnaire was conducted among employees of a state-owned enterprise (SOE) in the Eastern Cape Province of South Africa. These employees represent both the management and junior employee profiles. The study found that 75% of the respondents were not financially literate. Financial literacy rates globally are at 51%, however, in a major emerging economy such as South Africa, the rate is between 48% and 51%. The results of the study however indicate that it is much lower than the global average as well as for that of similar developing countries. The results of the study indicate that age, gender, job grade, level of education, access to digital information, a savings culture, budgeting and debt management do not significantly influence financial literacy in the context of SouthAfrica.The research indicates that the respondents are, however, willing to learn and be educated to increase their financial knowledge and awareness. Possible strategies which could assist in improving levels of financial intelligence are:•Financial literacy courses offered by employers;•Research undertaken by employees themselves could increase their financial literacy; Employee wellness programmes, such as debt counselling, could improve the financial literacy of employees;•Completion of online courses would improve the employees’ level of financial literacy;•Budgeting and money management courses;•Financial advisors to be appointed by employers;•Debt counselling of employees.
- Full Text:
- Date Issued: 2020
The benefits and challenges of implementing the Equator Principles: the case of four large banks in South Africa, through the eyes of project finance teams
- Authors: Baloyi, Glenda
- Date: 2020
- Subjects: Financial institutions -- South Africa -- Moral and ethical aspects , Sustainable development -- South Africa , Project management -- South Africa -- Finance
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/126165 , vital:35855
- Description: The purpose of this research was to investigate the benefits and challenges of implementing the Equator Principles (EPs) by the four large banks in South Africa who are signatories to the framework. This was investigated through the eyes of the project finance teams. The research focused on the perceptions of the project finance team. The EPs are voluntary standards, to date they have been adopted by 94 financial institutions. Financial institutions that have adopted the EPs, benefit by having a competitive advantage of getting involved with high risk projects / developments. The Equator Principles resulted in having environmental and social risk policies and structures to manage these risks. This research was conducted using mixed methods and followed the post-positivist paradigm. The research found that the project finance teams were aware of the environmental, social and governance risks associated with project finance transactions. Furthermore, they understood the need to have the Environmental, Social and Governance (ESG) risk assessment during the credit process. This research found out that the benefits of the EPs outweigh the challenges, as they promote responsible investment, thus promoting the reputation of the investor. The EPs requires the client / borrower to conduct an environmental and social impact assessment and commit to covenants that are binding in the financial legal agreements. By having processes and strategies that promote responsible investment in the financed projects / development, this gives the Equator Principles Financial Institution (EPFI) the advantage of competing in the international market. EPs may indirectly influence the financial institutions that have not adopted the EPs, to promote responsible investment by applying ESG risk assessment processes as required by the banks that have adopted the EPs. EPs lack of capacity such as human resources, policies, funds and structures is the reason why companies do not adopt responsible investment is their operation and not incorporating them in the decision-making process. Some EPFI are not committed the EPs and become free riders. Other EPFI are not complying with the EPs and this causes uncertainties with regards to the legitimacy of the ES standards. EPs are ambiguous, subjective and voluntarism can make it difficult to be achieved by the EPFI. EPs increases the approval process for the financial institution to conclude the transaction, thus delaying the start of a needed project / development. And that EPFI may be forced to have fewer clients as a result of the funding requirements required by EPs.
- Full Text:
- Date Issued: 2020
- Authors: Baloyi, Glenda
- Date: 2020
- Subjects: Financial institutions -- South Africa -- Moral and ethical aspects , Sustainable development -- South Africa , Project management -- South Africa -- Finance
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/126165 , vital:35855
- Description: The purpose of this research was to investigate the benefits and challenges of implementing the Equator Principles (EPs) by the four large banks in South Africa who are signatories to the framework. This was investigated through the eyes of the project finance teams. The research focused on the perceptions of the project finance team. The EPs are voluntary standards, to date they have been adopted by 94 financial institutions. Financial institutions that have adopted the EPs, benefit by having a competitive advantage of getting involved with high risk projects / developments. The Equator Principles resulted in having environmental and social risk policies and structures to manage these risks. This research was conducted using mixed methods and followed the post-positivist paradigm. The research found that the project finance teams were aware of the environmental, social and governance risks associated with project finance transactions. Furthermore, they understood the need to have the Environmental, Social and Governance (ESG) risk assessment during the credit process. This research found out that the benefits of the EPs outweigh the challenges, as they promote responsible investment, thus promoting the reputation of the investor. The EPs requires the client / borrower to conduct an environmental and social impact assessment and commit to covenants that are binding in the financial legal agreements. By having processes and strategies that promote responsible investment in the financed projects / development, this gives the Equator Principles Financial Institution (EPFI) the advantage of competing in the international market. EPs may indirectly influence the financial institutions that have not adopted the EPs, to promote responsible investment by applying ESG risk assessment processes as required by the banks that have adopted the EPs. EPs lack of capacity such as human resources, policies, funds and structures is the reason why companies do not adopt responsible investment is their operation and not incorporating them in the decision-making process. Some EPFI are not committed the EPs and become free riders. Other EPFI are not complying with the EPs and this causes uncertainties with regards to the legitimacy of the ES standards. EPs are ambiguous, subjective and voluntarism can make it difficult to be achieved by the EPFI. EPs increases the approval process for the financial institution to conclude the transaction, thus delaying the start of a needed project / development. And that EPFI may be forced to have fewer clients as a result of the funding requirements required by EPs.
- Full Text:
- Date Issued: 2020
The development of a framework to facilitate an increase level of self employment mongst the rural youth by promoting increased level of entrepreneurial intent
- Authors: Lindoor, Jillian
- Date: 2020
- Subjects: Youth-- Employment -- South Africa -- Eastern Cape , Rural youth -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49878 , vital:41812
- Description: Natural resources and unique livelihoods within rural areas could be transformed into investments that would attract affluent urban groups and benefit the wider community,reduce unemployment and create self-employment among the youth. However limited employment opportunities, ongoing failure of local development projects, low level of self-acknowledge conviction amongst the rural youth to set up new business ventures is low exists. These issues that serve as the motivation for this research, are evident in the Dr Beyers Naude Local Municipality (BNLM) in the Eastern Cape of South Africa. These issues increases poverty, alcohol and substance abuse. It is important to find a solution to the problem and develop the local economy, increase employment, reduce poverty and assist in contributing to the millennium goals as set out by the United Nations. The research objective of the study is therefore to investigate what methods can be implemented to facilitate an increase in the level of self-employment amongst the rural youth by promoting an increased level of entrepreneurial intent.
- Full Text:
- Date Issued: 2020
- Authors: Lindoor, Jillian
- Date: 2020
- Subjects: Youth-- Employment -- South Africa -- Eastern Cape , Rural youth -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49878 , vital:41812
- Description: Natural resources and unique livelihoods within rural areas could be transformed into investments that would attract affluent urban groups and benefit the wider community,reduce unemployment and create self-employment among the youth. However limited employment opportunities, ongoing failure of local development projects, low level of self-acknowledge conviction amongst the rural youth to set up new business ventures is low exists. These issues that serve as the motivation for this research, are evident in the Dr Beyers Naude Local Municipality (BNLM) in the Eastern Cape of South Africa. These issues increases poverty, alcohol and substance abuse. It is important to find a solution to the problem and develop the local economy, increase employment, reduce poverty and assist in contributing to the millennium goals as set out by the United Nations. The research objective of the study is therefore to investigate what methods can be implemented to facilitate an increase in the level of self-employment amongst the rural youth by promoting an increased level of entrepreneurial intent.
- Full Text:
- Date Issued: 2020
The development of a project management body of knowledge model for Vodacom in the eastern region of RSA
- Authors: Alley, Andre
- Date: 2020
- Subjects: Cell phone services industry -- South Africa , Project management Knowledge management Organizational learning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50338 , vital:42110
- Description: The purpose of this research was the development of a project management body of knowledge model for Vodacom in the Eastern Region of the Republic of South Africa (RSA). As a result of a recent increase of complaints regarding projects delivered by Vodacom Eastern Region. The research started with a structured literature review, followed by a qualitative case study research design using embedded units of analysis, providing useful insights in sustainable project management in Vodacom Easter Region, RSA. The outcome of the research was in the form of a sustainable project management body of knowledge model for Vodacom in the Eastern Region of RSA, which highlighted five focus areas, namely; team structure, project organisational structure, stakeholder management, attributes of team members, communication and information technology enablers. The study concluded with practical recommendations for a relevant and sustainable project management model under the five focus areas.
- Full Text:
- Date Issued: 2020
- Authors: Alley, Andre
- Date: 2020
- Subjects: Cell phone services industry -- South Africa , Project management Knowledge management Organizational learning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50338 , vital:42110
- Description: The purpose of this research was the development of a project management body of knowledge model for Vodacom in the Eastern Region of the Republic of South Africa (RSA). As a result of a recent increase of complaints regarding projects delivered by Vodacom Eastern Region. The research started with a structured literature review, followed by a qualitative case study research design using embedded units of analysis, providing useful insights in sustainable project management in Vodacom Easter Region, RSA. The outcome of the research was in the form of a sustainable project management body of knowledge model for Vodacom in the Eastern Region of RSA, which highlighted five focus areas, namely; team structure, project organisational structure, stakeholder management, attributes of team members, communication and information technology enablers. The study concluded with practical recommendations for a relevant and sustainable project management model under the five focus areas.
- Full Text:
- Date Issued: 2020
The economic impact of electrical meter tampering within Western Cape municipalities
- Authors: Brink, Petrus Johannes
- Date: 2020
- Subjects: Electric meters--Power supply
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47526 , vital:40125
- Description: Electricity access is fundamental for satisfying elementary human needs, raising living standards, preserving satisfactory human health, assisting in the relief of poverty and helping expedite sustainable development. Furthermore, access to electricity helps to uplift communities and empower businesses, contributing to an all-round positive environment ultimately leading to the development of a country. Worldwide, electricity is generated at identified areas and by specific entities such as Eskom in South Africa, Nampower in Namibia and LEC in Lesotho. Electricity generation, transmission, and distribution are a business just like any other business and its main goals are to service the needs of its customers as well as to make a profit and look after the interests of the shareholders. Although electricity must be made available for use by all the citizens and businesses in a country, it is not a free service and must be paid for. An electricity meter is used to measure the amount of electricity used and bill the consumer accordingly. Tampering with any electrical meters in order to avoid paying for electricity is illegal and a criminal offense. Electrical meter tampering and the economic impact it has on a utility is a massive overall problem. An initial review of the problem revealed that there are studies and published statistics for electrical meter tampering in South Africa on a national level, but that there is a lack of focus and results on a regional level. The purpose of this study is to assist regional municipalities and determine how to challenge electricity meter tampering and therefore influence the economic effect it might have on such a municipality. This study looks at investigating regional municipalities with a specific focus on municipalities situated within the Western Cape. To initiate this study, secondary data was collected from academic sources and presented in the form of a literature review. The literature review addresses research questions and objectives around the background, nature, and extent of managing electricity, electrical meters, the importance of solving the problem and the potential causes of electrical meter tampering. An interpretive research philosophy was followed and primary data was gathered through a qualitative study by interviewing eleven (11)participants from ten (10)local Western Cape Municipalities. Furthermore, it was identified that the two qualitative approaches best suited to this research was a case study and grounded theory. In order to analyse the primary data gathered, a sophisticated software programme called ATLAS.ti was used to identify themes and codes emanating from the data. The analysis of the primary data was presented in the form of columns, bar and pie charts and the key findings interpreted with reference to the secondary data gathered earlier in the study.The treatise was concluded with recommendations to municipal managers of how to challenge electrical meter tampering and what economic impact meter tampering has on their municipalities. It was left to the municipal manager’s discretion to decide if they want to share the results of the study with their senior and middle managers who acted as participants in the study.
- Full Text:
- Date Issued: 2020
- Authors: Brink, Petrus Johannes
- Date: 2020
- Subjects: Electric meters--Power supply
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47526 , vital:40125
- Description: Electricity access is fundamental for satisfying elementary human needs, raising living standards, preserving satisfactory human health, assisting in the relief of poverty and helping expedite sustainable development. Furthermore, access to electricity helps to uplift communities and empower businesses, contributing to an all-round positive environment ultimately leading to the development of a country. Worldwide, electricity is generated at identified areas and by specific entities such as Eskom in South Africa, Nampower in Namibia and LEC in Lesotho. Electricity generation, transmission, and distribution are a business just like any other business and its main goals are to service the needs of its customers as well as to make a profit and look after the interests of the shareholders. Although electricity must be made available for use by all the citizens and businesses in a country, it is not a free service and must be paid for. An electricity meter is used to measure the amount of electricity used and bill the consumer accordingly. Tampering with any electrical meters in order to avoid paying for electricity is illegal and a criminal offense. Electrical meter tampering and the economic impact it has on a utility is a massive overall problem. An initial review of the problem revealed that there are studies and published statistics for electrical meter tampering in South Africa on a national level, but that there is a lack of focus and results on a regional level. The purpose of this study is to assist regional municipalities and determine how to challenge electricity meter tampering and therefore influence the economic effect it might have on such a municipality. This study looks at investigating regional municipalities with a specific focus on municipalities situated within the Western Cape. To initiate this study, secondary data was collected from academic sources and presented in the form of a literature review. The literature review addresses research questions and objectives around the background, nature, and extent of managing electricity, electrical meters, the importance of solving the problem and the potential causes of electrical meter tampering. An interpretive research philosophy was followed and primary data was gathered through a qualitative study by interviewing eleven (11)participants from ten (10)local Western Cape Municipalities. Furthermore, it was identified that the two qualitative approaches best suited to this research was a case study and grounded theory. In order to analyse the primary data gathered, a sophisticated software programme called ATLAS.ti was used to identify themes and codes emanating from the data. The analysis of the primary data was presented in the form of columns, bar and pie charts and the key findings interpreted with reference to the secondary data gathered earlier in the study.The treatise was concluded with recommendations to municipal managers of how to challenge electrical meter tampering and what economic impact meter tampering has on their municipalities. It was left to the municipal manager’s discretion to decide if they want to share the results of the study with their senior and middle managers who acted as participants in the study.
- Full Text:
- Date Issued: 2020
The effect of leadership on organisational culture and employee engagement in the South African horseracing industry
- Authors: Doorgapershad,Vikash
- Date: 2020
- Subjects: Leadership -- South Africa , Corporate culture -- South Africa Organisational behaviour Employee motivation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50524 , vital:42210
- Description: The South African horseracing industry dates back to the late 1700’s, and since then has given rise to the gambling industry within the country which has become a major form of entertainment to many. The horseracing industry in South Africa is run by various stakeholders that contribute to the three sectors of the industry - agriculture, sport and gambling. The industry contributes significantly to South Africa’s GDP in the form of gambling revenue, and has created employment for thousands of people. However, over the past decade there has been a decline in the revenue required to sustain the sport of horseracing. This revenue decline is evident in the reported annual figures of the horseracing operators Phumelela Gaming & Leisure Ltd and Gold Circle (Pty) Ltd. The study that follows investigates concepts of organisational culture, employee engagement and employee performance (dependent variable) as possible causes for the decline in the revenue for the horseracing operators by examining the effects of the independent variables, leadership, financial goals and objectives, policies and procedures, innovation and the nature of business of these concepts. This was achieved by collecting data from respondents from Phumelela Gaming & Leisure and Gold Circle, and analysing them in accordance with the literature on the above dependent and independent variables. The empirical results of the study indicate that the concepts mentioned above play a significant role in the problem/s faced by the horseracing operators, and that not enough is being done to address employee related issues. As the economic climate within the country struggles during Covid-19, it has become evident that the problems faced by Phumelela Gaming & Leisure and Gold Circle need to be addressed urgently to ensure survival and sustainability of their businesses, and the horseracing industry.
- Full Text:
- Date Issued: 2020
- Authors: Doorgapershad,Vikash
- Date: 2020
- Subjects: Leadership -- South Africa , Corporate culture -- South Africa Organisational behaviour Employee motivation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50524 , vital:42210
- Description: The South African horseracing industry dates back to the late 1700’s, and since then has given rise to the gambling industry within the country which has become a major form of entertainment to many. The horseracing industry in South Africa is run by various stakeholders that contribute to the three sectors of the industry - agriculture, sport and gambling. The industry contributes significantly to South Africa’s GDP in the form of gambling revenue, and has created employment for thousands of people. However, over the past decade there has been a decline in the revenue required to sustain the sport of horseracing. This revenue decline is evident in the reported annual figures of the horseracing operators Phumelela Gaming & Leisure Ltd and Gold Circle (Pty) Ltd. The study that follows investigates concepts of organisational culture, employee engagement and employee performance (dependent variable) as possible causes for the decline in the revenue for the horseracing operators by examining the effects of the independent variables, leadership, financial goals and objectives, policies and procedures, innovation and the nature of business of these concepts. This was achieved by collecting data from respondents from Phumelela Gaming & Leisure and Gold Circle, and analysing them in accordance with the literature on the above dependent and independent variables. The empirical results of the study indicate that the concepts mentioned above play a significant role in the problem/s faced by the horseracing operators, and that not enough is being done to address employee related issues. As the economic climate within the country struggles during Covid-19, it has become evident that the problems faced by Phumelela Gaming & Leisure and Gold Circle need to be addressed urgently to ensure survival and sustainability of their businesses, and the horseracing industry.
- Full Text:
- Date Issued: 2020
The effect of leadership styles on employee happiness in the South African automotive manufacturing industry
- Authors: Mabuza, Nhlamulo G
- Date: 2020
- Subjects: Automobile industry workers -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48764 , vital:41069
- Description: Employee happiness has in recent years become an area of interest in various research studies. Many studies have shown that happier employees can contribute to increased revenues and improved productivity levels in organisations. Some of the characteristics of happy employees are working well beyond the job scope, always being willing to learn, always being willing to help colleagues or leaders, and taking responsibility for their work. The efforts of these happy employees ensure that the goals and objectives set out by an organisation are achieved. Leadership has become more challenging in recent years due to the effects of globalisation such as increased global competition, increased workplace diversity and increased productivity. Leadership also plays a role in the happiness of employees in the workplace who are required to implement initiatives that keep them relevant and competitive. Different leadership styles are used by leaders to support their workforce in reaching the objectives of the organisation. The purpose of this study was to investigate the effect of leadership styles on employee happiness in the South African automotive manufacturing industry. Leadership styles were investigated using both secondary research comprising a literature review and primary research involving an empirical study. They included situational leadership, Machiavellian leadership, authentic leadership, charismatic leadership and servant leadership. In the quantitative study, a total of 104 electronic surveys were circulated. Initially they were distributed through convenience sampling and subsequently they were snowballed to other staff-level employees working for various automotive manufacturing companies within the Eastern Cape Province of South Africa. The survey designed for data collection consisted of 5 point Likert scale questions. Out of the 104 surveys circulated, 102 were returned with consent to be used for this study. One of the findings of the study was that Machiavellian leadership was the only leadership style that related negatively to the happiness of employees in the South African automotive manufacturing industry. All the other leadership styles tested − situational leadership, authentic leadership, charismatic leadership and servant leadership − were positively related to employee happiness. In addition, organisational culture was an intervening variable that partially mediated the relationships between each of the tested leadership styles and employee happiness. The relationships between situational leadership and employee happiness and between charismatic leadership and employee happiness were partially mediated by organisational culture. Relationships between Machiavellian leadership and employee happiness, authentic leadership and employee happiness, and servant leadership and employee happiness were all fully mediated by organisational culture. From these findings, recommendations and conclusions were made which could add value to the issue of employee happiness in the workplace, specifically in the South African automotive manufacturing industry.
- Full Text:
- Date Issued: 2020
- Authors: Mabuza, Nhlamulo G
- Date: 2020
- Subjects: Automobile industry workers -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48764 , vital:41069
- Description: Employee happiness has in recent years become an area of interest in various research studies. Many studies have shown that happier employees can contribute to increased revenues and improved productivity levels in organisations. Some of the characteristics of happy employees are working well beyond the job scope, always being willing to learn, always being willing to help colleagues or leaders, and taking responsibility for their work. The efforts of these happy employees ensure that the goals and objectives set out by an organisation are achieved. Leadership has become more challenging in recent years due to the effects of globalisation such as increased global competition, increased workplace diversity and increased productivity. Leadership also plays a role in the happiness of employees in the workplace who are required to implement initiatives that keep them relevant and competitive. Different leadership styles are used by leaders to support their workforce in reaching the objectives of the organisation. The purpose of this study was to investigate the effect of leadership styles on employee happiness in the South African automotive manufacturing industry. Leadership styles were investigated using both secondary research comprising a literature review and primary research involving an empirical study. They included situational leadership, Machiavellian leadership, authentic leadership, charismatic leadership and servant leadership. In the quantitative study, a total of 104 electronic surveys were circulated. Initially they were distributed through convenience sampling and subsequently they were snowballed to other staff-level employees working for various automotive manufacturing companies within the Eastern Cape Province of South Africa. The survey designed for data collection consisted of 5 point Likert scale questions. Out of the 104 surveys circulated, 102 were returned with consent to be used for this study. One of the findings of the study was that Machiavellian leadership was the only leadership style that related negatively to the happiness of employees in the South African automotive manufacturing industry. All the other leadership styles tested − situational leadership, authentic leadership, charismatic leadership and servant leadership − were positively related to employee happiness. In addition, organisational culture was an intervening variable that partially mediated the relationships between each of the tested leadership styles and employee happiness. The relationships between situational leadership and employee happiness and between charismatic leadership and employee happiness were partially mediated by organisational culture. Relationships between Machiavellian leadership and employee happiness, authentic leadership and employee happiness, and servant leadership and employee happiness were all fully mediated by organisational culture. From these findings, recommendations and conclusions were made which could add value to the issue of employee happiness in the workplace, specifically in the South African automotive manufacturing industry.
- Full Text:
- Date Issued: 2020
The effect of macroeconomic factors on the sustainable production of fresh produce in South Africa
- Authors: Van Niekerk, Johan Marius
- Date: 2020
- Subjects: Agriculture -- Economic aspects -- South Africa , Sustainable development
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50720 , vital:42392
- Description: Primary producers of fresh produce and other agricultural commodities at large, also known as farmers in South Africa are diminishing at a worrying rate (58,000) commercial farmers in 1998 to under 35,000 in 2018). The sustainability of the agriculture sector in South Africa is at risk (Aye, Gupta & Wanke, 2018). Sustainable agriculture has the potential to address some of the fundamental challenges facing agricultural practices in South Africa. The agriculture sector play an important role as driver for economic growth in the economy. Improving agricultural sustainability is fundamental to food security and poverty reduction (Vink,2014). The primary objective of this study is to empirically examine the effects of macro factors on the sustainability of fresh produce in South Africa. These factors are political certainty, economic certainty, environmental certainty and the production of fresh produce. The importance of these factors to farmers is well documented. An online research survey, with 247 respondents was conducted. Data analyses were conducted through descriptive and inferential statistics. The study concludes with managerial recommendations that can be implemented to increase certainty among the independent variables and so improve sustainability. Some recommendations include: improved communication between the industry and government, improved collaboration and the implementation of well aligned strategies in order to manage risks associated with macro factors. Findings of the study suggest that the independent and dependent factors influence each other. The practical contribution of the study is the detailed insight that is provided by the study which reveals that sustainability can be linked to the productivity of farmers and implies that although fresh produce farmers are uncertain and concerned about the macro factors outside their control, they are very positive about their production and long-term sustainability and do not intend to quit the industry. The study indicated the importance of sustainability of fresh produce in South Africa.
- Full Text:
- Date Issued: 2020
- Authors: Van Niekerk, Johan Marius
- Date: 2020
- Subjects: Agriculture -- Economic aspects -- South Africa , Sustainable development
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50720 , vital:42392
- Description: Primary producers of fresh produce and other agricultural commodities at large, also known as farmers in South Africa are diminishing at a worrying rate (58,000) commercial farmers in 1998 to under 35,000 in 2018). The sustainability of the agriculture sector in South Africa is at risk (Aye, Gupta & Wanke, 2018). Sustainable agriculture has the potential to address some of the fundamental challenges facing agricultural practices in South Africa. The agriculture sector play an important role as driver for economic growth in the economy. Improving agricultural sustainability is fundamental to food security and poverty reduction (Vink,2014). The primary objective of this study is to empirically examine the effects of macro factors on the sustainability of fresh produce in South Africa. These factors are political certainty, economic certainty, environmental certainty and the production of fresh produce. The importance of these factors to farmers is well documented. An online research survey, with 247 respondents was conducted. Data analyses were conducted through descriptive and inferential statistics. The study concludes with managerial recommendations that can be implemented to increase certainty among the independent variables and so improve sustainability. Some recommendations include: improved communication between the industry and government, improved collaboration and the implementation of well aligned strategies in order to manage risks associated with macro factors. Findings of the study suggest that the independent and dependent factors influence each other. The practical contribution of the study is the detailed insight that is provided by the study which reveals that sustainability can be linked to the productivity of farmers and implies that although fresh produce farmers are uncertain and concerned about the macro factors outside their control, they are very positive about their production and long-term sustainability and do not intend to quit the industry. The study indicated the importance of sustainability of fresh produce in South Africa.
- Full Text:
- Date Issued: 2020
The effect of technology acceptance model and trust on online banking in Zambia
- Authors: Hamusone, Collins Moonga
- Date: 2020
- Subjects: Internet banking -- Zambia , Banks and banking -- Computer networks -- Zambia , Banks and banking -- Information technology -- Zambia , Banks and banking -- Technological innovations -- Zambia , Consumer behavior -- Zambia
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/163637 , vital:41063
- Description: The banking industry has been influenced by the evolution of technology and in the process , reduced the cost of transacting and increased the speed of service delivery. This global change has been driven by the development of alternative banking channels from the traditional brick and mortar walls to a utomated teller machines , phone - banking, and now the most recent phenomenon, online banking . The current study, conducted in Lusaka, Zambia investigated the adoption of online banking technology using the Technology Acceptance Model (TAM) with perceived ea se of use, perceived usefulness and trust. T he two constructs perceived ea se of use, perceived usefulness are known to be the most accurate subjective measurement scales for predicting user acceptance . T echnology Acceptance Model (TAM) is the most widely used model and theorizes that if a user fi nds the technology useful , it will influence the user’s attitude positively, thereby increasing the intention to use and finally allowing for adoption. In a cross - sectional survey of 478 participants, and using logistic regression, this study found that perceived usefulness , perceived ease of use and trust were positively associated with users’ intentions to adopt online banking , and these relationships were statistically significant. The findings from this study provide support for the theoretical model. The study further found no contradicting results, and this provides banks in Zambia with an opportunity to grow online banking as the consumer behaviour indicates a willingness and int ention to adopt the technology. The current study was limited to the urban areas of Lusaka which had a population of 3.2 million . Future research may also investigate the impact of culture on the adopti on of online banking technology .
- Full Text:
- Date Issued: 2020
- Authors: Hamusone, Collins Moonga
- Date: 2020
- Subjects: Internet banking -- Zambia , Banks and banking -- Computer networks -- Zambia , Banks and banking -- Information technology -- Zambia , Banks and banking -- Technological innovations -- Zambia , Consumer behavior -- Zambia
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/163637 , vital:41063
- Description: The banking industry has been influenced by the evolution of technology and in the process , reduced the cost of transacting and increased the speed of service delivery. This global change has been driven by the development of alternative banking channels from the traditional brick and mortar walls to a utomated teller machines , phone - banking, and now the most recent phenomenon, online banking . The current study, conducted in Lusaka, Zambia investigated the adoption of online banking technology using the Technology Acceptance Model (TAM) with perceived ea se of use, perceived usefulness and trust. T he two constructs perceived ea se of use, perceived usefulness are known to be the most accurate subjective measurement scales for predicting user acceptance . T echnology Acceptance Model (TAM) is the most widely used model and theorizes that if a user fi nds the technology useful , it will influence the user’s attitude positively, thereby increasing the intention to use and finally allowing for adoption. In a cross - sectional survey of 478 participants, and using logistic regression, this study found that perceived usefulness , perceived ease of use and trust were positively associated with users’ intentions to adopt online banking , and these relationships were statistically significant. The findings from this study provide support for the theoretical model. The study further found no contradicting results, and this provides banks in Zambia with an opportunity to grow online banking as the consumer behaviour indicates a willingness and int ention to adopt the technology. The current study was limited to the urban areas of Lusaka which had a population of 3.2 million . Future research may also investigate the impact of culture on the adopti on of online banking technology .
- Full Text:
- Date Issued: 2020
The effectiveness of lean principles in South Africa manufacturing companies
- Authors: Erasmus, Lionel Daveril
- Date: 2020
- Subjects: Lean manufacturing -- South Africa -- Port Elizabeth -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49830 , vital:41806
- Description: The Lean approach is a widely discussed and applied manufacturing philosophy in a variety of industries across the globe (Gupta & Jain, 2013), with only a few within the manufacturing industry able to truly say they have not heard of Lean (Melton, 2005). Lean is defined as a philosophy that applies specific tools and methods in a consistent, disciplined and systematic manner to eliminate waste and improve operational effectiveness, where the necessary processes are performed in a sequence in order to achieve the desired results. The effectiveness of Lean has been well established, with organisations from all over the world and from different industries having proved that Lean principles are well founded. However, despite its effectiveness the implementation of Lean manufacturing into an organisation is not an easy task due to various barriers opposing the effective implementation of Lean principles. The study was carried out in the South African (SA) Tank manufacturing industry. The study aimed at to establish a framework for successful implementation of Lean principles. The organisation where research took place, Welfit Oddy, is located in Perseverance, Port Elizabeth (PE) in SA. It is a manufacturing company which specializes in the design, manufacture and sale of tank containers and bulk liquid shipping containers and transport containers used to transport and deliver various goods such as milk, gas, chemicals, oil, petrol and liquid chemicals to customers and end users. The organisation has served this global industry for more than 25 years and is considered by many to be one of the biggest and best manufacturers of intermodal ISO tank containers in the world. Tank containers, also referred to as ISO tanks, intermodal tanks or IMO portable tanks, are designed for intermodal transportation by road, rail, air, and ship (Erera, Morales & Savelsbergh, 2005).
- Full Text:
- Date Issued: 2020
- Authors: Erasmus, Lionel Daveril
- Date: 2020
- Subjects: Lean manufacturing -- South Africa -- Port Elizabeth -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49830 , vital:41806
- Description: The Lean approach is a widely discussed and applied manufacturing philosophy in a variety of industries across the globe (Gupta & Jain, 2013), with only a few within the manufacturing industry able to truly say they have not heard of Lean (Melton, 2005). Lean is defined as a philosophy that applies specific tools and methods in a consistent, disciplined and systematic manner to eliminate waste and improve operational effectiveness, where the necessary processes are performed in a sequence in order to achieve the desired results. The effectiveness of Lean has been well established, with organisations from all over the world and from different industries having proved that Lean principles are well founded. However, despite its effectiveness the implementation of Lean manufacturing into an organisation is not an easy task due to various barriers opposing the effective implementation of Lean principles. The study was carried out in the South African (SA) Tank manufacturing industry. The study aimed at to establish a framework for successful implementation of Lean principles. The organisation where research took place, Welfit Oddy, is located in Perseverance, Port Elizabeth (PE) in SA. It is a manufacturing company which specializes in the design, manufacture and sale of tank containers and bulk liquid shipping containers and transport containers used to transport and deliver various goods such as milk, gas, chemicals, oil, petrol and liquid chemicals to customers and end users. The organisation has served this global industry for more than 25 years and is considered by many to be one of the biggest and best manufacturers of intermodal ISO tank containers in the world. Tank containers, also referred to as ISO tanks, intermodal tanks or IMO portable tanks, are designed for intermodal transportation by road, rail, air, and ship (Erera, Morales & Savelsbergh, 2005).
- Full Text:
- Date Issued: 2020
The effectiveness of lean principles in South African manufacturing companies
- Authors: Erasmus, Daveril Lionel
- Date: 2020
- Subjects: Lean manufacturing , Production management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50546 , vital:42218
- Description: The Lean approach is a widely discussed and applied manufacturing philosophy in a variety of industries across the globe (Gupta & Jain, 2013), with only a few within the manufacturing industry able to truly say they have not heard of Lean (Melton, 2005). Lean is defined as a philosophy that applies specific tools and methods in a consistent, disciplined and systematic manner to eliminate waste and improve operational effectiveness, where the necessary processes are performed in a sequence in order to achieve the desired results. The effectiveness of Lean has been well established, with organisations from all over the world and from different industries having proved that Lean principles are well founded. However, despite its effectiveness the implementation of Lean manufacturing into an organisation is not an easy task due to various barriers opposing the effective implementation of Lean principles. The study was carried out in the South African (SA) Tank manufacturing industry. The study aimed at to establish a framework for successful implementation of Lean principles. The organisation where research took place, Welfit Oddy, is located in Perseverance, Port Elizabeth (PE) in SA. It is a manufacturing company which specializes in the design, manufacture and sale of tank containers and bulk liquid shipping containers and transport containers used to transport and deliver various goods such as milk, gas, chemicals, oil, petrol and liquid chemicals to customers and end users. The organisation has served this global industry for more than 25 years and is considered by many to be one of the biggest and best manufacturers of intermodal ISO tank containers in the world. Tank containers, also referred to as ISO tanks, intermodal tanks or IMO portable tanks, are designed for intermodal transportation by road, rail, air, and ship (Erera, Morales & Savelsbergh, 2005). In this study, emphasis will be placed on the issues that need to be addressed for the effective implementation of the Lean Manufacturing philosophy within the organisation.
- Full Text:
- Date Issued: 2020
- Authors: Erasmus, Daveril Lionel
- Date: 2020
- Subjects: Lean manufacturing , Production management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50546 , vital:42218
- Description: The Lean approach is a widely discussed and applied manufacturing philosophy in a variety of industries across the globe (Gupta & Jain, 2013), with only a few within the manufacturing industry able to truly say they have not heard of Lean (Melton, 2005). Lean is defined as a philosophy that applies specific tools and methods in a consistent, disciplined and systematic manner to eliminate waste and improve operational effectiveness, where the necessary processes are performed in a sequence in order to achieve the desired results. The effectiveness of Lean has been well established, with organisations from all over the world and from different industries having proved that Lean principles are well founded. However, despite its effectiveness the implementation of Lean manufacturing into an organisation is not an easy task due to various barriers opposing the effective implementation of Lean principles. The study was carried out in the South African (SA) Tank manufacturing industry. The study aimed at to establish a framework for successful implementation of Lean principles. The organisation where research took place, Welfit Oddy, is located in Perseverance, Port Elizabeth (PE) in SA. It is a manufacturing company which specializes in the design, manufacture and sale of tank containers and bulk liquid shipping containers and transport containers used to transport and deliver various goods such as milk, gas, chemicals, oil, petrol and liquid chemicals to customers and end users. The organisation has served this global industry for more than 25 years and is considered by many to be one of the biggest and best manufacturers of intermodal ISO tank containers in the world. Tank containers, also referred to as ISO tanks, intermodal tanks or IMO portable tanks, are designed for intermodal transportation by road, rail, air, and ship (Erera, Morales & Savelsbergh, 2005). In this study, emphasis will be placed on the issues that need to be addressed for the effective implementation of the Lean Manufacturing philosophy within the organisation.
- Full Text:
- Date Issued: 2020