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An analysis of how leadership has shaped the culture of customer centricity in the branch of a bank

  • Authors: Mali, Mandisa
  • Date: 2020
  • Subjects: Banks and banking -- Customer services , Banks and banking -- Customer services -- South Africa -- Case studies , Customer relations -- Management , Customer relations -- Management -- South Africa -- Case studies , Relationship banking -- South Africa -- Case studies , Bank management -- South Africa -- Case studies
  • Language: English
  • Type: Thesis , Masters , MBA
  • Identifier: http://hdl.handle.net/10962/171852 , vital:42132
  • Description: Financial institutions are faced with increasing competition as there has been an increase in new entrants in the industry, therefore a battle of market share in banking is in progress. Digitization is fast changing how customers perceive value, customers have become spoilt for choice and thus banks have to implement strategies that will help them to increase their market share by keeping the customers they currently have and strategies that help them to acquire more customers. A strategy on its own will not support organizational goals, if it is not adopted by the executers – the employees on the ground. It is important for leaders to support the strategic goals of an organization by ensuring that the goals become a culture, a way of doing things in that organization. This study is an analysis of how leadership shaped a culture of customer centricity in the branch of a bank. The objectives of the study were to: (1) To describe the culture of customer centricity that was cultivated by the branch manager; (2) To analyse what the leader pays attention to, measures and controls on a regular basis, in support of a culture of customer centricity; (3) To analyse how the leader conducts deliberate role modelling, teaching and coaching in support of a culture of customer centricity; (4) To analyse whether - and if so how - the quality of the dyadic relations between the leader and her followers enables or disables the effect of cultural mechanisms on the culture of customer centricity; and (5) To analyse how the leader built high quality relations with her followers The study took the form of a case study of a branch of a bank, where nine universal bankers and their former leader were interviewed. The data were then analysed using a deductive thematic analysis. The findings met all objectives of the study and the findings supported the propositions. The findings also discovered that reward and recognition contributed to the shaping of a culture of customer centricity. In conclusion the limitations and delimitations of the study are acknowledged, and recommendations are made. The study contributes towards the Social Exchange Theory (SET) and demonstrates how high-quality leader member exchange (LMX) relations can be developed. Several recommendations are made for further studies on factors shaping a culture of customer centricity, and implications for management are considered.
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An analysis of indicators disclosed in the integrated annual reports of selected South African retailers

  • Authors: Blignaut, Anna Cornelia
  • Date: 2020
  • Subjects: Financial statements -- South Africa -- Case studies , Retail trade -- South Africa
  • Language: English
  • Type: text , Thesis , Masters , MBA
  • Identifier: http://hdl.handle.net/10962/140859 , vital:37924
  • Description: This study aimed to analyse the indicators disclosed in the Integrated Annual Reports (IARs) of selected South African retailers. This was firstly done by identifying the six capital and governance indicators retailers report on in order to analyse the commonalities and differences between them, secondly by identifying and assessing evidence of integrated thinking and lastly by making recommendations for optimal retail sector reporting. IARs from Pick n Pay Stores Ltd, Shoprite Holdings Ltd, Spar Group Ltd and Woolworths Holdings Ltd were analysed using content analysis. The results found noteworthy differences in IAR composition in terms of report length and the sections retailers devoted more or less of their report to. Governance and Remuneration indicator disclosure did not allow for broad comparison among all four retailers. In terms of indicator disclosure few indicators were disclosed by all retailers, whilst many were only disclosed by one retailer. Disclosures related to all six capitals were found, yet some indicators were disclosed excessively. Paradoxically, insufficient disclosure of indicators that are easily measurable and low levels of negative or unfavourable indicator disclosure was also apparent in this study. The comparability of indicators was influenced by the aggregation and disaggregation of indicators as well as the lack of consistency in the terminology used in IARs. Indicator disclosure also revealed several trends in the South African retail industry. This research identified the following six themes related to integrated thinking in the sample IARs. Retailers understand the connection between capitals, express consideration for multiple stakeholders and appreciate the context in which they operate, to some extent. Retailers were also found to have different interpretations of sustainability as part of their strategy and risk management whilst the completeness and consistency of information disclosed and retailers’ conceptualisation of value-added in IAR has not yet developed to the same extent across the retail industry. This study finally makes recommendations that may be used for optimal retail sector reporting with regards to the integrated reporting process as well as the integrated report itself. Addressing the former it is recommended that: integrated reporting be viewed as a means to build an internal understanding of their sustainability practices; integrated thinking be included as part of their strategic planning process; all capitals be considered in decision making; communication be established with others in the retail industry and that retailers engage with the IIRC on integrated reporting issues. In terms of the IAR itself, it is recommended that retailers ensure consistency in the terminology used and that the disaggregation of indicators is done in a consistent way. Retailers should include a balance of positive and negative disclosures as well as context-based indicators and seek assurance of the social, environmental and ethical information in their IARs. Finally, retailers need to set measurable sustainability performance targets and link them to specific performance indicators. The results of this study are not without limitations. The identification and categorisation of an indicator was largely based on the researcher’s own judgement in the content analysis process and can be highlighted as the main limitation of this research.
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An Analysis of Internet Background Radiation within an African IPv4 netblock

  • Authors: Hendricks, Wadeegh
  • Date: 2020
  • Subjects: Computer networks -- Monitoring –- South Africa , Dark Web , Computer networks -- Security measures –- South Africa , Universities and Colleges -- Computer networks -- Security measures , Malware (Computer software) , TCP/IP (Computer network protocol)
  • Language: English
  • Type: text , Thesis , Masters , MSc
  • Identifier: http://hdl.handle.net/10962/103791 , vital:32298
  • Description: The use of passive network sensors has in the past proven to be quite effective in monitoring and analysing the current state of traffic on a network. Internet traffic destined to a routable, yet unused address block is often referred to as Internet Background Radiation (IBR) and characterised as unsolicited. This unsolicited traffic is however quite valuable to researchers in that it allows them to study the traffic patterns in a covert manner. IBR is largely composed of network and port scanning traffic, backscatter packets from virus and malware activity and to a lesser extent, misconfiguration of network devices. This research answers the following two questions: (1) What is the current state of IBR within the context of a South African IP address space and (2) Can any anomalies be detected in the traffic, with specific reference to current global malware attacks such as Mirai and similar. Rhodes University operates five IPv4 passive network sensors, commonly known as network telescopes, each monitoring its own /24 IP address block. The oldest of these network telescopes has been collecting traffic for over a decade, with the newest being established in 2011. This research focuses on the in-depth analysis of the traffic captured by one telescope in the 155/8 range over a 12 month period, from January to December 2017. The traffic was analysed and classified according the protocol, TCP flag, source IP address, destination port, packet count and payload size. Apart from the normal network traffic graphs and tables, a geographic heatmap of source traffic was also created, based on the source IP address. Spikes and noticeable variances in traffic patterns were further investigated and evidence of Mirai like malware activity was observed. Network and port scanning were found to comprise the largest amount of traffic, accounting for over 90% of the total IBR. Various scanning techniques were identified, including low level passive scanning and much higher level active scanning.
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An analysis of purple truths: an alternative history of the school of journalism and media studies at Rhodes University. Exploring the possibilities of digital media for telling history through multiple voices

  • Authors: Geldenhuys, Jesamé
  • Date: 2020
  • Subjects: Citizen journalism -- South Africa -- Makhanda , Social media and history -- South Africa -- Makhanda , Public history -- South Africa -- Makhanda , Digital media -- South Africa -- Makhanda , Digital humanities , User-generated content -- South Africa -- Makhanda , Social media -- Authorship , Rhodes University. School of Journalism and Media Studies -- History , Purple Truths
  • Language: English
  • Type: Thesis , Masters , MA
  • Identifier: http://hdl.handle.net/10962/142293 , vital:38066
  • Description: In theory, notions of public history and participatory journalism signal the ability of users to become active collaborators in the journalistic process with a degree of agency and authority over media content. Similarities in public history and participatory journalism are manifested in audience participation where the traditional and hegemonic boundaries between readers and journalists/historians are challenged. In this thesis, I present Purple Truths, a digital public history website about the School of Journalism and Media Studies at Rhodes University, that highlights multivocality and plurality. It allowed for democratisation of the historical narrative by inviting audience participation to historical inquiry on a digital platform. It was constructed as a case study for the thesis to investigate participatory processes. Using a five-dimensional model developed by Netzer et al. (2014) for the construction of participation on news websites, I identified five major participation features that revealed how and where participation was happening on the website. The features were mapped and tabulated according to Carpentier’s (2011) maximalist/minimalist dimensions of participation (access, interaction and ‘real’) to determine the degrees of participation in this study towards the aim of using the Purple Truths website to democratise the historical narrative. My findings suggest that despite a diversity of strategies, the study did have to rely on existing norms and practices of editorial decision-making, even in the context of digital media, and significant stages of the news-production process (selection/filtering) remained in the hands of researcher/editor. Maximalist participation, demonstrated as equalised power relations in decision-making, has a utopian dimension and is difficult to translate into practice. However, participation research requires further investigation in the digital humanities in South Africa to explore notions of democratisation of the narrative in academic and social praxis as sites of interdisciplinary democratic renewal
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An Analysis of Self-Help Agricultural Projects in Rothe Village, Lesotho

  • Authors: Phiri, Bokang
  • Date: 2020
  • Subjects: Community development -- Lesotho , Rural development -- Lesotho , Rural development projects - Lesotho -- Case studies , Agricultural development projects - Lesotho -- Case studies , Agricultural development projects - Lesotho -- Evaluation , Rural Self-Help Development Association
  • Language: English
  • Type: text , Thesis , Masters , MA
  • Identifier: http://hdl.handle.net/10962/144242 , vital:38324
  • Description: The study analysed self-help agricultural projects in Rothe, Lesotho to ascertain whether they improve the quality lives of Rothe villagers. As much as government driven self-help projects in Lesotho contribute to growing the rural economy, there is limited research that looks the sustainability of these interventions. Much of the literature in Lesotho reveal that self-help agricultural projects have focused on people being provided with food-for-work, or cash-for-work, these offered little benefits and temporary relief for hunger for beneficiaries. This study seeks to understand how self-help agricultural projects can sustainable improve the lives of Rothe community in Lesotho. The study drew from Sustainable Livelihoods Approach to understand self-help agricultural projects in Rothe, Lesotho. The study employed a qualitative case study approach, supplemented by purposive and snowball sampling methods and semi-structured interviews to select and interview self-help project beneficiaries and Field Officers of RSDA in Rothe Village. The findings revealed that self-help agricultural projects are alternative development interventions for improving the quality lives of poor rural villagers. These development interventions enable people to access livelihoods resources, assets, and social capitals that are important to improve, and sustain livelihoods. Additionally, they improve capabilities of the poor, and contribute to their overall development. The thesis concludes that these development interventions have a role to play in alleviating rural poverty lives as a way to ensure equitable distribution of resources. The study recommends that the government, people on the ground and RSDA should work together to strengthen people’s capabilities through self-help agricultural projects to promote welfare and well-being of rural people.
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An analysis of South Africa’s food security policy frameworks from a food sovereignty perspective: challenges and implications for genuine long-term food security

  • Authors: Hoepfl, Jason
  • Date: 2020
  • Subjects: Food sovereignty -- South Africa , Food security -- South Africa , Food security -- Government policy -- South Africa , Food security -- Climatic factors -- South Africa , Food policy -- Government policy -- South Africa , Agriculture and state -- South Africa , Food industry and trade -- Government policy -- South Africa
  • Language: English
  • Type: text , Thesis , Masters , MSocSci
  • Identifier: http://hdl.handle.net/10962/162851 , vital:40990
  • Description: Food price volatility, ecological shocks and unprecedented levels of hunger and obesity are increasing concerns within food security governance, as is the emergence of food sovereignty in broadening critical discussions around food, water, energy and environmental crises. This thesis analyses this changing terrain in the context of South African policy. It analyses shifts in policymaking and the capability of South Africa’s food security policy frameworks to include food sovereignty principles and in so doing support genuine long-term food security. A shift in policy priorities from household production, trade and income opportunities towards social safety nets and nutritional interventions is identified. This focus is constrained by an inability to affect structural changes within a deeply inequitable food landscape. An emphasis on commercial farming and unwillingness to challenge large agribusiness, value chains and corporate retail has enabled social differentiation in access to food and the country’s colonial land dispensation to continue. Consequently, markets have continued to be antipathetic to the needs of poor producers and consumers in South Africa. To overcome these structural constraints, food security policy needs to be framed within a more radical normative agenda. This is important for challenging inequitable power relations and asserting the social and ecological imperatives of healthy food systems. Food sovereignty has significant potential to support a normative agenda by supporting the multiple farming practices, enterprises and livelihood strategies pursued by poor farmers, the unemployed and working poor whilst preserving sensitive environments for future generations. Determining the future of food security is not the privilege of the few with economic clout or power to govern but the right of all. The incorporation of food sovereignty principles in policymaking is therefore paramount for achieving genuine long-term food security.
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An analysis of the public reporting of organisational resilience found within the integrated reports of a large state-owned enterprise

  • Authors: Fleming, Linda
  • Date: 2020
  • Subjects: Eskom (Firm) , Organizational resilience , Eskom (Firm) -- Management
  • Language: English
  • Type: text , Thesis , Masters , MBA
  • Identifier: http://hdl.handle.net/10962/141276 , vital:37958
  • Description: This research explored whether there is any evidence of reporting of organisational resilience within the integrated reports of a large state-owned enterprise. The organisation chosen for the research was Eskom. The integrated annual reports of Eskom for 2016, 2017 and 2018 were examined. Direct and indirect evidence of organisational resilience was sought within the organisations integrated reports. The direct reporting of organisational resilience was located by using a PDF word search. A thematic content analysis was used to perform the search for indirect reporting of organisational resilience. Three main themes to represent organisational resilience that were identified beforehand were used to identify the indirect reporting of organisational resilience. Namely, transformability, adaptability and persistence. Sub themes of general and specified resilience were also identified during the research process. The literature review discusses the themes in detail, and also introduces communication and integrated reporting. Evidence of both direct and indirect organisational resilience was identified in all three years studied. Evidence of all the main themes and sub themes was found within the indirect reporting of organisational resilience. The main limitation of the study is that although evidence of reporting of organisational resilience was found, this evidence does not provide any indications of the level of organisational resilience within Eskom. A number of recommendations to Eskom management are made at the end of the research. What is interesting is that integrated reports are not designed to report on organisational resilience. However, the research showed clear evidence of reporting of organisational resilience within all three years researched. Potentially indicating that the integrated annual reports are a useful method of sharing information regarding organisational resilience with stakeholders. An additional benefit is that communication with stakeholders is simultaneously contributing to the enhancement of the organisations resilience.
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An appraisal and critique of land redistribution approaches in South Africa

An archetypical analysis of chief executive officers in the mining sector according to their remuneration and company performance: a resource based view

  • Authors: King, Matthew Sebastian
  • Date: 2020
  • Subjects: Executives -- Salaries, etc. -- South Africa , Directors of corporations -- Salaries, etc. -- South Africa , Mining corporations -- Salaries, etc. -- South Africa , Mines and mineral resources -- Management
  • Language: English
  • Type: text , Thesis , Masters , MBA
  • Identifier: http://hdl.handle.net/10962/168503 , vital:41589
  • Description: The growth in the mining sector post 1994 saw many CEO s enjoy exorbitant levels of financial prosperity particularly in relation to th e mining workforce . The pay disparity between the remuneration of CEO s and the average worker contributed to instability and labour unrest. While there has been extensive research conducted on the relationship between CEO remuneration and company performance, questions around the justification of exorbitant CEO remuneration levels have persisted. One of the shortcomings of these studies have been understanding company performance as limited to financial indicators. For this reason, Resource - Based theory was used in this study to focus on CEOs as tangible, heterogeneous and immobile assets, who could influence company performance by creating a firm’s competitive advantage. In order to investigate this, a mixed - method research design was utilised to ascertain the relationship between CEO remune ration and company performance. The data for the quantitative study was collected using an archival method by sourcing secondary data obtained from the sampled companie s’ annual integrated reports. Statistical tests were performed to test the relationsh ip between CEO remuneration and company performance of mining companies listed on the JSE over the period of 2014 to 2018. This was followed by the qualitative thematic analysis which utilised online information published about four CEOs sampled according to their pay/performance relationships (namely high earning/high performing; high earning/low performing; low earning/high performing and low earning/low performing). The VRIO framework was utilised in conjunction with the thematic analysis to assess the extent to which each of the selected CEOs could be identified as valuable, rare, inimitable and organised. Finally, t he demographic characteristics and leadership attributes of these CEOs were collectiv ely aligned to particular l eadership archetype s. This study found that despite company performance levels experiencing negative growth and volatility, CEO remuneration remained stable and experienced positive growth throughout the period . The qualitative analysis and the application of the VRIO framework wa s conducted in order to explor e reasons why this disparity may continue to exist. The analysis of the differences in demographic characteristics and leadership attributes between these four CEOs provided a possible j ustification for the disparity in t he levels of remuneration. It was found that some CEOs high levels of remuneration could be justified by virtue of their well - developed leadership skills. In particular CEOs need softer skills (such as communication, openness, relationship - building and stakeholder engagement) and to draw on the communicator, builder and coach archetypes in order to create a sustained competitive advantage within companies.
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An assessment of temporal changes in selective biological characteristics of chokka squid (Loligo reynaudii d’Órbigny, 1845)

  • Authors: Mmethi, Mpho Audrey
  • Date: 2020
  • Subjects: Loligo reynaudii , Squids -- Morphology , Squids -- South Africa , Squid fisheries -- South Africa
  • Language: English
  • Type: text , Thesis , Masters , MSc
  • Identifier: http://hdl.handle.net/10962/143516 , vital:38253
  • Description: The biological characteristics of chokka squid, Loligo reynaudii, sampled off the south coast of South Africa, were compared between 1994 and 2017 to ascertain any temporal changes using analysis of length frequency (LF) data over 15 years (1996–2017), and mantle length (ML) and total weight (TW) relationships over 9 years (1994–2016). To investigate feeding, two caecum colours were chosen for analysis (white: no food ingested, and yellow: six to seven hours after food ingestion). Other factors were kept constant throughout: similar sampling period of 60 days in spring-summer, similar depths and areas sampled, and identical maturity stage. Anecdotal evidence from fishers suggested that the length frequency and ML_TW relationship of chokka have changed over years, with possibilities to be linked to fishing activities and environmental conditions. Also, there is evidence in the published literature that both fisheries and environment may influence length distributions in populations of fish and cephalopods over time. The results from this study showed no significant differences between length frequencies over the time series. However, a significant decrease in length frequencies between 2014 and 2016 was noted when paired data was analysed by Anova (2014:2015, 2014:2016 and 2015:2016), which was initially noted in kernel density, Figure 2, hence an additional analysis was done. These changes were not linked to sea temperature (at 9 m, 14 m, 18 m, and 21 m depth strata), with not significant (P>0.05) results when temperature was analysed by t-test between 2002 and 2015. There was also a weak correlation between length frequency and the total squid catch in a given year (F Statistic (df = 1; 13) is 3.686 and 5.394 for males and females respectively, R² is 0.221 for males and 0.293 for females), but too weak to interpret, given the lack of other supporting data and the short time series. The ML_TW relationship showed no significant trends between the years for either sex. There was also no correlation between the ML_TW and total squid catch or temperature. A white caecum occurred significantly more often in males than in females (dof = 1; p < 0.05) from General Linear Model (GLM), indicating that the presence of non-feeding males in the spawning grounds may be linked to the behaviour of spawning squid.
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An assessment of the effectiveness of the Crossways Farm Village constructed wetland in the treatment of domestic wastewater

  • Authors: Silbernagl, Ryan
  • Date: 2020
  • Subjects: Crossways Farm Village FWS wetland (South Africa)-- Management , Sewage -- Purification -- South Africa , Wetland management -- South Africa
  • Language: English
  • Type: text , Thesis , Masters , MSc
  • Identifier: http://hdl.handle.net/10962/145011 , vital:38400
  • Description: A mass balance study was conducted comparing inflowing and outflowing solute loads in order to calculate the treatment efficiency of a free water surface (FWS) constructed wetland used to treat domestic wastewater following primary treatment in an anaerobic reactor and oxidation in a rotating biological contractor. Water samples were taken at six locations down the length of the treatment system and analysed for nitrate nitrogen (NO3-N), nitrite nitrogen (NO2-N), ammonia nitrogen (NH4-N) and phosphorus as phosphate (PO4-P). Flow was determined using two V notch weirs combined with pressure transducers based on an empirically derived stage-discharge relationship. The concentration of each solute (g.m-3) multiplied by flow (m3.day-1) provides a measurement of the mass of each solute entering and leaving the treatment wetland such that the difference (inflow – outflow) indicates the nett storage in, or loss from, the wetland. In order to determine the water balance, apart from measuring surface inflows and outflows, rainfall was measured using an onsite rain gauge. Evapotranspirational losses were determined using the Penman-Monteith equation based on weather data collected at an onsite weather station. Other than water that entered the wetland via the primary water treatment works, surface inflows could be ignored as the wetland was sealed with a plastic liner, which also prevented groundwater inflow and outflow. Wetland outputs via surface outflow and evapotranspiration were then subtracted from wetland inputs to determine the water balance over the study period. Approximately 10.5% of water inputs into the hydrological mass balance calculation was not accounted for, which is considered to be accounted for by inaccuracy associated with the estimation of evapotranspiration and possibly by differences in water levels in the wetland at the start and end of the experiment. Total input, output and storage of NO3-N, NO2-N, NH4-N and PO4-P was calculated from April 2016 to September 2016 to give the treatment efficiency of the FWS wetland system. Results showed a 91.5% reduction in NO3-N, 76.6% reduction in NH4-N, and 88.8% reduction in PO4P between the inflow and outflow. Wetland sediment and vegetation (Typha capensis) samples were also analysed for nitrogen and phosphorus content to give an estimate of nutrient stocks/storage accumulated in plant tissues and sediments over the lifespan of the wetland. Standing stock calculations showed that a total of 450.1kg of nitrogen is stored in the wetlands, of which 69.3kg is stored in wetland sediments. Wetland phosphorus retention was found to be significantly lower with a total of 57.1kg of phosphorus, of which 77.4% was stored in sediments, indicating that wetland sediments comprise the largest store and therefore removal pathway of nutrients in the Crossways Farm Village FWS wetland.
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An ergonomics approach to understanding perceived barriers to the provision of high-quality healthcare: a Sarah Baartman District clinics case study

  • Authors: Card, Jason
  • Date: 2020
  • Subjects: Medical care -- South Africa -- Eastern Cape , Public health -- South Africa -- Eastern Cape
  • Language: English
  • Type: text , Thesis , Masters , MSc
  • Identifier: http://hdl.handle.net/10962/170536 , vital:41933
  • Description: Background:The complex nature of healthcare systemsoftenresultsinthe emergence of context-specific barriers that limit the ability for healthcare stakeholders to ensure safe and effective care delivery. In low-to middle-income (LMIC) countries, such as South Africa (SA), limited financial, material and human resources coupled withpoor infrastructure and poor public health determinants, includingpoverty andpoor education, affectthe ability to maintain andimprove on quality care outcomes.Understanding what different stakeholders perceive as barriers, and if these barriers are understood at different levels, is therefore important when attempting to mitigate the risk for unsafe or inefficient care delivery. Human Factors and Ergonomics (HFE) adoptssystems and participatory approaches for the exploration, analysis, and design of socio-technical systems to optimize both human wellbeing and system performance.The barriers to safe and effective healthcare delivery, from an HFE perspective, are not known in the South African context, particularly in parts of the Eastern Cape Province. Elucidatingthesebarriers, even if self-reported,may guidefuture efforts aimed at mitigating risks.The purpose of this study, therefore,wasto explore and highlight the perceived systemic barriers to local and national healthcare delivery, within the Sarah Baartman District in the Eastern Cape Province of South Africa.Methods: Ashort discussion aimed at introducing HFE and components of the Work Systems Model, followed by a survey that captured participant demographics, job characteristics, the perceived national and local systemic barriers, and proposed solutions, was administered withhealthcare stakeholders from 14 primary healthcare facilities and 1 department office within the Sarah Baartman District.Participants (n=120) included management, pharmacy, administration, maintenance, community-and home-based care and nursing staff.Data from the surveys were thematically analysed and categorised according to components of the work system model (Carayon, 2009) and respective workgroup.Results: The findings revealed many overlapping,systemic barriersthat includedshortages of staff, poor management and leadership, a lack of equipmentand basic necessities, poor infrastructure, patient complexity,and high workloads. The results further indicate that the way in which the reported barriers affect worksystem interactionsand performance are unique to different workgroups. Stakeholders iiproposedthat,among others, the absorption of contract workers, the provision of training and adequate human and medical resources and the maintenance of facilities may mitigate the barriers and improve healthcare delivery.Conclusion: The findings highlight a myriad of perceived systemic barriers perceived in the Sarah Baartman district, some of which were fundamental for the effective function of any healthcare system. These barriers may have wide-spread implications for stakeholders at all levels, ultimately affecting the performance, satisfaction and safety and the quality of care. It is especially important to consider these barriers in light of the COVID-19 epidemic, which emerged throughout this study and the major threat it presents to South African healthcare systems. Future research should aim to explore how these barriers interact to contribute to processes and outcomes, as well as explore the perceptions at provincial and national levels in order to better identify areas and strategies for improvement.
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An evaluation of social sustainability practices in an agri-based private company in the Eastern Cape

  • Authors: Ferreira, Anton William
  • Date: 2020
  • Subjects: Social responsibility of business -- South Africa -- Eastern Cape , Food law and legislation -- South Africa -- Eastern Cape , Agriculture -- South Africa -- Eastern Cape , Private plot agriculture -- South Africa -- Eastern Cape , Employee rights -- South Africa -- Eastern Cape , Employee attitude surveys -- South Africa -- Eastern Cape , Communication in personnel management -- South Africa -- Eastern Cape
  • Language: English
  • Type: text , Thesis , Masters , MBA
  • Identifier: http://hdl.handle.net/10962/122920 , vital:35371
  • Description: The concept of sustainability has received considerable attention over the last few decades (Scoones, 2007). International awareness and demands for sustainable development have pushed the sustainable narrative into the forefront of developmental goals. The Brundtland Report of 1987, released by the United Nations entitled “Our Common Future” resulted in the classic modern definition of sustainable development. Agriculture is the primary source of food, shelter and fibre for the world and therefore has a leading role to play in the realisation of a sustainable future (Van Calker, Berentsen, Giesen and Huirne, 2005). Most sustainability research in agriculture has adopted a particular scale and dimension, leading to a host of definitions and methodologies for its assessment (Hayati, 2017, Janker and Mann, 2018, Latruffe, Diazabakana, Bockstaller, Desjeux and Finn, 2016, Smith and McDonald, 1998). Different approaches to assessing sustainable agriculture have developed in hand with various conceptual methods resulting in a lack of a common understanding of what sustainable agriculture means (Janker and Mann, 2018, Smith and McDonald, 1998). Agriculture has a leading role to play in sustainable development in the South African context; however, commercial agriculture in South Africa has been associated with human rights violations as well as unsustainable social practices and exploitation of employees (Mather, 2007, Muller, Vermeulen and Glasbergen, 2012b). This research was conducted in an agri-processing company that had expanded rapidly and been experiencing high absenteeism and increased conflict in the work environment in an attempt to identify how many of the chosen indicators of on-farm internal social sustainability were present in the company. The literature review helped to contextualise the subject of sustainability, agricultural sustainability, agricultural social sustainability and various methods for assessing agricultural sustainability. The subject of agriculture social sustainability within the South African context was expanded upon, and a framework was selected from the literature to develop the aims of this research. The Barrientos and Visser (2013) framework had been utilised in evaluating social sustainability in the South African agricultural context before, and when compared with relevant literature was deemed appropriate for this research. Through the use of a case study approach, thirty employees were interviewed on a one on one basis with close ended questions. Data was collected through the use of an odd-numbered Likert scale and simple descriptive statistics were used to answer questions regarding which socially sustainable on-farm internal indicators, identified in the literature and in the chosen framework, occurred in the company in question. The research looked to further critically evaluate the aspects of social sustainability that were implemented by the company and discuss the challenges relating to those identified indicators that were not implemented. Finally, the research made recommendations to improve the on-farm internal social sustainability of the company in question. The results of this research showed that out of the ten indicators of on-farm internal social sustainability that were relevant in the framework, five were present in the company in question and five were absent. Those indicators that were present were: contracts, wages, benefits, communication with management and adequate representation. Indicators that were not present included health and safety, employee wellbeing, the level of discrimination, the level of harsh treatment and employee decision making. It was apparent from the results that there are many challenges to implementing on-farm internal socially sustainable policies and practices in the company. Chief amongst these challenges was communication with employees concerning policies that have been implemented and the information that is available to the employees regarding these policies. The company at the centre of this research should ensure that policies are put in place that helps to convey information to employees and ensure that the policies are implemented efficiently and effectively. It was recommended that the company initiate a Human Resources division that would be responsible for communication and the implementation of policies to increase on-farm internal social sustainability. By increasing social sustainability in the workplace, the company should be able to increase its efficiencies and effectiveness in a competitive global market. The researcher is aware that the findings of this research are not generalizable and are specific to the company in question both in terms of scale and location. Further research is needed to determine the impact of individual indicators and the weighting of each indicator in a specific environment. Further research should be conducted in a company that is in a similar industry and has similar staff demographics to the company at the centre of this research, as the scale of measure will influence the results.
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An exploration of formative assessment in primary school Natural Sciences classrooms

  • Authors: Mgoqi, Nomvuyo
  • Date: 2020
  • Subjects: Education, Elementary -- South Africa , Science -- Study and teaching (Elementary) -- South Africa , Competency-based education -- South Africa , Curriculum-based education -- South Africa , Science teachers -- Training of -- South Africa , Educational tests and measurements -- South Africa
  • Language: English
  • Type: text , Thesis , Masters , MEd
  • Identifier: http://hdl.handle.net/10962/124167 , vital:35572
  • Description: This research investigated formative assessment in primary school Natural Sciences classrooms. The intention was to explore how teachers use formative assessment strategies to raise classroom standards and to foster higher order cognitive development of learners. My interest in the study was influenced by constant poor achievement of South African learners in literacy and specifically in scientific literacy reported in various international and national benchmark tests. Vygotskian theory of the zone of proximal development was used to provide critical insight into formative assessment processes. Further theoretical lenses included Wylie and Lyons’ (2013) ‘Ten dimensions of formative assessment’ work for reviewing formative assessment strategies and Dalton’s (2003) ‘New Bloom’s Taxonomy’ for insight into cognitive development in classroom contexts. Influenced by the above mentioned reports, a qualitative case study of seven primary school teachers in Cape Town, Western Cape, South Africa was conducted. Underpinned by an interpretive paradigm and driven by the desire to achieve an in-depth understanding of the case under study, three techniques for data generation were employed. The first technique was semi-structured interviews. The second technique of data generation was through lesson observations including pre-lesson discussions and stimulated recall interviews. Observations were conducted to record teachers’ formative assessment practices and report how they use the formative assessment strategies to support student learning or ‘shifting’ their zone of proximal development through formative assessment practices. The third technique was document analysis of lesson plans, teaching and learning activities and assessment tasks worksheets of the two teachers observed. Documents were analysed to gain insights and understanding of how teachers prepared teaching and learning activities and assessments to support learner cognitive development. There were four data analysis phases. Phase I was an analysis of the semi-structured interviews. These were analysed to get a sense of teachers’ perspectives, experiences and challenges regarding formative assessment practices. In order to get a better sense of the quality of formative assessment, classroom observations were analysed using the lens of Wylie and Lyon (2013). This was analysis Phase II. Phase III made use of Dalton’s ‘New Bloom’s Taxonomy’ to gain insight into the role of formative assessment in supporting low, medium and higher order cognitive development. This phase was the document analysis and involved a review of the lesson plans, teaching and learning activities and formative assessment tasks. Phase IV further explored teachers’ experiences regarding implementation of formative assessment. Phase IV is different from Phase I in that it was not only looking at what teachers highlighted as challenges but also at challenges experienced during the lesson observations. This analysis was done across data sources, that is, semi-structured interviews, lesson observations and stimulated recall interviews. Findings from the first set of data showed that teachers viewed formative assessment implementation as a useful practice in the teaching and learning process. However, the diverse views showed lack of clarity of the purpose and definition of formative assessment. The results also revealed some effective attributes of formative assessment were observed during lesson observations at the time of the investigation. However, the results showed that clarifying goals, feedback and classroom collaborations were weakly implemented. These seem to be strategic entry points to begin strengthening the effective implementation of formative assessment classrooms. Supporting teachers regarding use of formative assessment techniques could be one of the means of helping teachers in collecting evidence of student learning. The teachers highlighted some challenges they experienced when implementing formative assessments. Hindrances to implementing effective formative assessment practice reflected structural, technical and attitudinal challenges. The study recommends that since formative assessment is a fundamental part of teaching and learning, teachers need more support and time for reflection to improve their implementation of effective formative assessment. The study also revealed that teachers need enough time to be able to implement effective formative assessment practices. This requires curriculum developers and administrators to revisit curriculum coverage in terms of breadth and depth and to give more time for the implementation of effective formative assessment practices.
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An exploration of organizational expectations of different generations of employees during change

  • Authors: Kawana, Susan Mulemwa
  • Date: 2020
  • Subjects: Organizational change -- Psychological aspects , Organizational behavior -- Namibia -- Case studies , Employees -- Psychology -- Namibia , Organizational change -- Namibia -- Case studies , Intergenerational relations -- Namibia , Namibia. Inland Revenue Directorate , Namibia. Customs and Excise
  • Language: English
  • Type: text , Thesis , Masters , MBA
  • Identifier: http://hdl.handle.net/10962/142398 , vital:38076
  • Description: The aim of this study is to investigate the organizational expectations of different generations of employees at the Ministry of Finance’s Inland Revenue and Customs and Excise Departments of the Republic of Namibia, which are undergoing organizational change processes. The different generations that were included in this study are Baby Boomers, Generation X, and Generation Y. The study explores the different expectations that the generations have in relation to the changes, in terms of leadership style and communication preferences. This study followed a qualitative approach. Quota sampling was used to select twelve participants for the study. The case study was carried out within a postpositivism paradigm. Data was collected by administering semi-structured, face-to-face interviews. The findings of the study indicate that there are generational differences in respect of preferred leadership styles and communication methods during organizational change. Baby Boomers and Generation X preferred a relationshiporiented leadership style, while generation Y preferred a visionary leadership style. Task-oriented leadership style was not the preferred style of any generation. Rather, in the midst of change, it seems there is a preference for relational leadership across all the Generations. In respect of communication, Baby Boomers preferred face-toface methods, Generation X preferred face-to-face and e-mail methods as sources of change communication, while Generation Y preferred a combination of communication methods. In the midst of change, it seems there is a common preference for face-to-face communication across all the Generations. Furthermore, employees generally did not feel ready for the changes. In the light of these findings, recommendations were made to guide change initiatives amongst employees of various generations. The limitations of the study were its sample size and focus on the public sector. For future research, a larger sample could be selected from all regional offices. Similar research can also be done in the private sector. The findings of the study provide an understanding of the experiences and expectations of different generations of employees during organizational change, and contribute to the body of knowledge on generational differences, readiness for change and the management of different generations as different stakeholders.
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An exploration of the overlap between open source threat intelligence and active internet background radiation

  • Authors: Pearson, Deon Turner
  • Date: 2020
  • Subjects: Computer networks -- Security measures , Computer networks -- Monitoring , Malware (Computer software) , TCP/IP (Computer network protocol) , Open source intelligence
  • Language: English
  • Type: text , Thesis , Masters , MSc
  • Identifier: http://hdl.handle.net/10962/103802 , vital:32299
  • Description: Organisations and individuals are facing increasing persistent threats on the Internet from worms, port scanners, and malicious software (malware). These threats are constantly evolving as attack techniques are discovered. To aid in the detection and prevention of such threats, and to stay ahead of the adversaries conducting the attacks, security specialists are utilising Threat Intelligence (TI) data in their defense strategies. TI data can be obtained from a variety of different sources such as private routers, firewall logs, public archives, and public or private network telescopes. However, at the rate and ease at which TI is produced and published, specifically Open Source Threat Intelligence (OSINT), the quality is dropping, resulting in fragmented, context-less and variable data. This research utilised two sets of TI data, a collection of OSINT and active Internet Background Radiation (IBR). The data was collected over a period of 12 months, from 37 publicly available OSINT datasets and five IBR datasets. Through the identification and analysis of common data between the OSINT and IBR datasets, this research was able to gain insight into how effective OSINT is at detecting and potentially reducing ongoing malicious Internet traffic. As part of this research, a minimal framework for the collection, processing/analysis, and distribution of OSINT was developed and tested. The research focused on exploring areas in common between the two datasets, with the intention of creating an enriched, contextualised, and reduced set of malicious source IP addresses that could be published for consumers to use in their own environment. The findings of this research pointed towards a persistent group of IP addresses observed on both datasets, over the period under research. Using these persistent IP addresses, the research was able to identify specific services being targeted. Amongst these persistent IP addresses were significant packets from Mirai like IoT Malware on port 23/tcp and 2323/tcp as well as general scanning activity on port 445/TCP.
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An explorative study of Makana local football association coaches characteristics, experiences and needs

  • Authors: Callow, Gavin
  • Date: 2020
  • Subjects: Makana Local Football Association (South Africa) , Football -- Coaching -- South Africa , Football coaches -- South Africa
  • Language: English
  • Type: text , Thesis , Masters , MSc
  • Identifier: http://hdl.handle.net/10962/138785 , vital:37672
  • Description: Introduction: Sports participation has been associated with a number of benefits to young athletes, outside of purely physical health. One of the key components of a successful sports talent identification and development program is effective coaching. A foundation of effective coaching is the coach’s knowledge which can be developed through formal, non-formal and informal means of education. The majority of coach education literature has however focused on coaches from developed countries. Limited studies have looked at the educational experiences and needs of South African coaches, particularly football coaches. The purpose of the current investigation is to establish Local Football Association (LFA) coaches’ perceptions of their educational backgrounds and what knowledge they deem important to be effective coaches. Method: A mixed methods approach was used in which (n=25) Makana LFA coaches answered a questionnaire with the aim of identifying their educational histories and what their current educational needs were. A semi-structured interview was also implemented in which some of the respondents (n=4) were asked more in-depth questions around the same topics, to create a more complete coaching profile. Results: The questionnaire responses highlighted that only 8% of the coaches possess a formal coaching qualification and all of the coaches work on a volunteer basis. Previous experience as a player is the chief source of knowledge for Makana LFA coaches. Not having enough available time is the main perceived barrier for 56% of participants to seeking out further educational opportunities. Fundamentals of coaching was selected by 56% of the coaches as a key subject they want to learn more about. Findings from the interview demonstrate that participants coach multiple teams and often have to rely on senior players to take up assistant coach positions, as well as managing their time effectively to work with all their teams. Informal education is the main source of information for the coaches which includes asking for advice, reading coaching manuals or having a mentor. The coaches value all 3 forms of education, however non-formal workshops are favoured. This is due to all of the coaches already having some form of informal learning experience and formal learning opportunities being too costly to pursue. A combination of lectures, practical sessions and group discussions is desired as a delivery method of coaching knowledge. Discussion: The level of coaching qualifications in the LFA is low, this may have significant implications for talent identification and development in the Sarah Baartman region. All the coaches are volunteer coaches, who primarily rely on informal means of coaching education. ‘Time’ was indicated to be a major barrier, to coaches seeking out educational opportunities. Coaches indicated that they would benefit from a coaching program if it took into consideration their needs, such as wanting to learn more about interpersonal and intrapersonal awareness. Conclusion: If local coaching programs are to be effective, they must reflect the educational needs of their community.
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An exploratory study on UNAM’s opportunities of being an entrepreneurial university

  • Authors: Shiimi, Victoria
  • Date: 2020
  • Subjects: Entrepreneurship -- Namibia , Academic-industrial collaboration -- Namibia , Education, Higher -- Aims and objectives -- Namibia , University of Namibia. Innoviation and Development Department , University of Namibia -- Finance , Education, Higher -- Economic aspects -- Namibia , Education, Higher -- Namibia -- Finance
  • Language: English
  • Type: text , Thesis , Masters , MBA
  • Identifier: http://hdl.handle.net/10962/144912 , vital:38391
  • Description: Universities, especially those publicly funded by the government are at the edge of the economic woes when budget allocation is cut to support their operations. University should not only focus on research and the traditional role of teaching but, to become innovative by creating third stream income generation projects and activities. This would enable them to bridge the gap in financing from the state. The main goal of the study is to explore whether the university has opportunities to become entrepreneurial. The researcher analyzed the study from the perspective of internal capabilities the institution owns and how these capabilities can be applied to create a competitive advantage and external opportunities for the institution. To achieve the objectives of this study, the researcher employed a case study research design approach. The study was embedded in the interprevists paradigm and, following an inductive approach. The study had a population of 14 Centres at UNAM where a sample of 4 Centres was purposively selected to represent the population because they were responsible for research and entrepreneurship activities. Documents review and semi-structured interviews were used to collect secondary and primary data respectively, which helped in the triangulation to avoid data error. These methods also allowed the researcher to ensure credibility, transferability, trustworthiness and external validity. To adhere to all ethical regulations and procedures, the researcher obtained the ethics approval from the Rhodes Ethics Committee, which, was then used to obtain Gatekeeper permission from UNAM. The study found that UNAM has the internal capabilities required that provides them an opportunity to become entrepreneurial. Through its Innovation and Development Department in collaboration with Inceptus, a UNAM commercial owned holding company. The study recommended that UNAM put structures in place, to begin with, all entrepreneurial projects towards securing third stream income as well as expanding research that focuses on leadership and governance.
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An historical analysis of the development of a company as a single enterprise and the impact on group company taxation

  • Authors: Els, Tania
  • Date: 2020
  • Subjects: Taxation -- South Africa , Taxation -- History , Taxation -- Law and legislation -- South Africa , Business enterprises -- South Africa , Business enterprises -- Taxation -- Law and legislation -- South Africa , Corporation law -- South Africa , South Africa. Income Tax Act, 1962 , South Africa. Companies Act, 2008 , Separate legal personality , Group taxation
  • Language: English
  • Type: text , Thesis , Masters , MCom
  • Identifier: http://hdl.handle.net/10962/154241 , vital:39628
  • Description: The company is considered a separate legal entity in both legislation and jurisprudence. The “veil” separating the company and its shareholders is a doctrine entrenched in company law that originated centuries ago. The doctrine is based on conditions that existed during a period that commenced with trading forms less complicated than the corporate groups found today. Trading forms known as guilds could be traced back to 1087, which gradually developed into regulated companies and, in the last century, into the joint-stock company form. The modern era has seen the development of groups of companies carrying on business as economic units. Company law, in regulating business forms, has failed to acknowledge the corporate group as a new business entity. The main purpose of this research was to analyse the origins of the separate legal personality of a company and its relevance for the present corporate group structures. The research aimed to understand company law and jurisprudence in South Africa in relation to the legal personality of a company and a corporate group. The final objective of this reform-orientated doctrinal research thesis was to provide clarity on the need to consider granting separate legal identity to corporate groups in recognition of their economic unity. A historically contextualised analysis was carried out on the development of trading through unregulated forms of businesses to the creation of the company as a regulated entity. The development of the legal persona of a company in legislation as well as jurisprudence was critically analysed in on the context of companies within a corporate group. A case study of a South African corporate group was used to highlight the different characteristics of the companies doing business in the form of a corporate group. The thesis concluded by recommending that legal personality should be extended to include a corporate group in order to facilitate the introduction of a group taxation regime.
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An ideological analysis of the construction of masculinity in the South African superhero comic book, Kwezi

  • Authors: Reyneke, Brendon George
  • Date: 2020
  • Subjects: Mkize, Loyiso, 1987- -- Kwezi , Superheroes -- South Africa , Comic books, strips, etc. -- South Africa , Graphic novels -- South Africa , Masculinity in literature , Violence in literature , Superheroes, Black
  • Language: English
  • Type: Thesis , Masters , MA
  • Identifier: http://hdl.handle.net/10962/144533 , vital:38354
  • Description: In 2014, South African artist and comic book illustrator, Loyiso Mkize created Kwezi, South Africa’s first superhero comic book. His comic features the titular Kwezi as a young, black man living alone on the outskirts of Gold City who discovers he has superpowers. Along with Kwezi, the comic is populated by predominantly black African characters – both good and bad. The creation of Kwezi is an important step in the development of comic books in South Africa as it draws from the cultural and physical landscape of the country and speaks to young black people without them having to look outside of the country for superheroes to identify with. Stuart Hall (Hall, 1997, pp. 272-274) asserts that attempts to reclaim the black subject in popular culture tend to go through two phases. In the first phase blackness is liberated from negative representations and is replaced with more positive depictions. Thereafter though, the black subject is produced inside contemporary “regimes of representation”. In this thesis, I will show how Mkize’s representation of Kwezi follows Stuart Hall’s description of the reclamation of black subjectivity. Using narrative theory, visual social semiotics and Thompson’s modes of operational ideology I will show how in his attempt to represent African blackness positively, Mkize overlooks normative genre representations of masculinity and produces a story of a South African that remains unliberated from patriarchy and hegemonic masculinity. Mkize reproduces many of the hegemonic discourses concerning the masculine body, the power difference between male and female characters and subscribes to the justified, violent actions of the masculine superhero. Typically, in superhero comics there is an erasure of the ordinary man in favour of an excessive and powerful one-dimensional masculine ideal (Brown, 1999, pp. 31-32) At the end of my analysis I will show that Kwezi is constructed in this way as a physically strong and muscular, violent and emotionless, self-made man who is in control and overcomes all obstacles.
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