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An analysis of the business relationship between SMEs and insurance companies in the Nelson Mandela Metropolitan area

  • Authors: Chodokufa, Kudakwashe
  • Date: 2009
  • Subjects: Insurance -- Finance , Business insurance , Small business -- South Africa -- Eastern Cape , Business networks , Strategic alliances (Business)
  • Language: English
  • Type: Thesis , Masters , M Com (Business Management)
  • Identifier: vital:11318 , http://hdl.handle.net/10353/279 , Insurance -- Finance , Business insurance , Small business -- South Africa -- Eastern Cape , Business networks , Strategic alliances (Business)
  • Description: Small and Medium enterprises (SMEs) play an important role as employers and in the economic growth of South Africa and in Africa as a whole. SMEs comprise over 90 percent of African business operations and contribute to over percent of African employment and GDP. SMEs sector has shown positive signs in South Africa, Mauritius and North Africa. SMEs constitute 95 percent of formal manufacturing activity in Nigeria. Senegal and Kenya have provided an environment which is conducive for SMEs (African Development Bank 2005). In August 2006, flood damage to small businesses and residential premises in the Nelson Mandela Metropolitan Area was estimated at R120million (SABC News 2006). The holding of an insurance cover by SMEs is crucial and beneficial to the economy and to the survival and success of the Small and Medium Enterprise sector. If a business has an insurance policy and a relationship with its insurer it becomes easier for the company to over come such a catastrophe. However, literature has shown that insurance companies are not willing to insure SMEs and it is the aim of this research to establish whether a relationship between the two constructs exists. An article entitled New Deal In The Offering for SMMEs, the author stated that the insurance industry prefer to deal only with established businesses (Mthimkhulu 2008). The aim of this research is to establish the importance of business relationship between Insurance companies and SMEs. The research will show how beneficial such a relationship is to both industries. The data for the research was collected through a survey type structured questionnaire that was developed and validated. The questionnaire was administered to the owners or managers of SMEs in the Nelson Mandela Metropolitan Area. The primary objective of this research was to establish whether SMEs in the Nelson Mandela Metropolitan Area have insurance policies for their businesses, and the results have shown that most of the SMEs in the Nelson Mandela Metropolitan Area do not have insurance policies for their businesses.
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  • Date Issued: 2009

An analysis of the money market linkages between South Africa and selected major world economies

  • Authors: Barnor, Joel A
  • Date: 2009
  • Subjects: South African Reserve Bank , Banks and banking, Central -- South Africa , Money market -- South Africa , Monetary policy -- South Africa , Foreign exchange rates -- South Africa , International economic relations , Interest rates -- South Africa , Financial institutions -- South Africa
  • Language: English
  • Type: Thesis , Masters , MCom
  • Identifier: vital:956 , http://hdl.handle.net/10962/d1002690 , South African Reserve Bank , Banks and banking, Central -- South Africa , Money market -- South Africa , Monetary policy -- South Africa , Foreign exchange rates -- South Africa , International economic relations , Interest rates -- South Africa , Financial institutions -- South Africa
  • Description: Globalisation and financial liberalisation has increased the linkages across countries in recent times. The existence of money market links has important implications for both domestic monetary policy and for investment decisions. This study examines the linkages between South Africa’s money market and selected major international money markets. The objectives of the study are firstly to examine the links between the repo rate of South Africa and the central bank rates of the EU, Japan, UK and US. Secondly, is to compare the influence of domestic and foreign monetary policy decisions on South Africa’s money market. The third objective is to examine the long run relationship between the South African money market and the money markets of its major trading partners. Three estimation techniques are used to examine the different links. Principal components analysis, four tests of cointegration, and stationarity tests of the spreads/risk premium between South Africa’s interest rates and the interest rates of the other countries. All three techniques show that there is no long-run link between South Africa’s central bank rates and the central bank rates of the other countries. This shows that the repo rate does not depend on movements in other central bank rates. Domestic money market interest rates respond strongly to changes in the repo rate whilst showing no dependence on central bank rates of the other countries. This confirms the autonomy of the South African Reserve Bank in carrying out policy objectives. When the risk premium is accounted for under the third technique, evidence of integration is found. This indicates that the risk premium plays a crucial part in the level of integration between South Africa and the countries included in the study.
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  • Date Issued: 2009

An analysis of the reporting on poverty and foreign aid in Sub-Saharan Africa before and during the current global economic crisis, in BBC online (Texts)

  • Authors: Achu, Stella
  • Date: 2009
  • Subjects: Economic assistance -- Africa, Sub-Saharan , Poverty -- Africa, Sub-Saharan , Financial crises , Africa, Sub-Saharan -- Economic conditions
  • Language: English
  • Type: Thesis , Masters , MA
  • Identifier: vital:8371 , http://hdl.handle.net/10948/1257 , Economic assistance -- Africa, Sub-Saharan , Poverty -- Africa, Sub-Saharan , Financial crises , Africa, Sub-Saharan -- Economic conditions
  • Description: Since 1929, the world economy has not encountered any financial crisis as severe as the case of the Great Depression, until 2007 when the fall of stock markets and the collapse of large financial institutions in the United States resulted in a worldwide recession. According to an IMF report, and as a result of the direct impact of the crisis, advanced economies such as those of the United States and Europe are suffering from a systemic banking crisis with economic output expected to contract by over 1 ¾ % in 2009. (Bourdin 2009:2) Although the crisis erupted in the United States, the effects quickly spread to countries worldwide. However, its effects are said to be more devastating for the poorest regions in the world including Sub-Saharan Africa. During the last few years, prior to the crisis, many Sub-Saharan African countries had enjoyed a growth rate of over 5%. This was partly as a result of sound economic policies and increased external support in the form of debt relief and higher inflows from economically powerful countries in the West. However, with the current financial crisis, wealthy nations have been forced to concentrate on sustaining their own economy. As a result, amongst changes like tighter immigration policies, skyrocketing oil prices and food prices, foreign aid is being withdrawn. (ibid 2009:3) According to foreign media reports, donor governments and the G8 are no longer as committed to aid as before the crisis. This research paper examines the evolution of aid to Africa in view of various contexts through a broad historical economic and political economy overview, and finally corroborates these observations with a discourse analysis of a sample of BBC online articles. The research project thus investigates in this last section, the BBC’s representation of poverty and aid in Sub-Saharan Africa before and during the current global economic crisis.
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  • Date Issued: 2009

An analysis of the views of health practitioners with respect to location of primary health care within Nelson Mandela Bay municipality district

  • Authors: Tolom, Andile W
  • Date: 2009
  • Subjects: Primary health care -- South Africa -- Port Elizabeth , Primary health care -- Management , Health services accessibility
  • Language: English
  • Type: Thesis , Masters , MPA
  • Identifier: vital:8229 , http://hdl.handle.net/10948/860 , Primary health care -- South Africa -- Port Elizabeth , Primary health care -- Management , Health services accessibility
  • Description: The South African Department of Health, like the health departments of many other countries, has reviewed its policies to focus on the delivery of comprehensive Primary Health Care (PHC). The South African health care sector is undergoing major restructuring in an attempt to address the inadequacies resulting from the fragmentation and duplication of health services in apartheid South Africa. Following this restructuring, the decentralisation to health services has been adopted as the model for both the governance and management of health issues (Department of Health, 2002:7). Before 1994, local government health departments were rendering certain primary health care services in terms of the Health Act 63 of 1977. Post 1994, the Constitution of the Republic of South Africa 1996 (Act 108 of 1996) classified primary health care as a provincial function. Based on this classification, primary health care services in South Africa are now being provided by two authorities, namely local government and provincial government, in the same community. Thus, in the Nelson Mandela Bay Municipality District, primary health care services are rendered by two authorities, namely the Nelson Mandela Bay Municipality and the Nelson Mandela Health District of the Eastern Cape Department of Health. These authorities are targeting the same community, with the same PHC package, with different sets of conditions of service, salary structures, infrastructure, accountability and authority. Such differences are believed to have impeded functional integration, depleted human resource capacity in rendering an effective and efficient PHC system and resulted in inefficient budget spending by both authorities. The problems of location, duplication and fragmentation of primary health care provision in the Nelson Mandela Bay Municipality District are not conducive to optimal service rendering. This will be resolved only once a unified, single integrated health service has been established. This study was undertaken to explore and describe the views of health practitioners with respect to the location of primary health care within the Nelson Mandela Bay Municipality District. The research design of this study was a quantitative, explorative, descriptive survey. Healthcare practitioners, like management, doctors and nurses, were asked to respond to a structured questionnaire. The findings of the study indicate that while health practitioners may hold diverse views on where primary health care should be located, they agree that a unified, single PHC authority would be desirable. Although primary health care is a combination of task-orientated basic health services and the process of community development, it is important that the authority of choice should ensure the highest possible quality through an integrated process, taking into account local needs. The recommendations made by the researcher on the conclusion of this study cover the principles on which a successful strategy for implementing primary health care should be based, including the need to create sustainable communities. It is hoped that the recommendations offered, will contribute to the more effective and efficient implementation of comprehensive primary health care services in Nelson Mandela Bay and also elsewhere in South African local government.
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  • Date Issued: 2009

An anthropological study of the experiences of exchange students in Port Elizabeth, South Africa

  • Authors: Maganga, Stewart Martin
  • Date: 2009
  • Subjects: Education, Higher Cross-cultural studies -- Port Elizabeth -- South Africa , Students, Foreign -- Education(Higher) -- Port Elizabeth -- South Africa , International education -- South Africa , Intellectual life -- Cross-cultural studies , Educational change Cross-cultural studies
  • Language: English
  • Type: Thesis , Masters , MA
  • Identifier: vital:16143 , http://hdl.handle.net/10948/1007 , Education, Higher Cross-cultural studies -- Port Elizabeth -- South Africa , Students, Foreign -- Education(Higher) -- Port Elizabeth -- South Africa , International education -- South Africa , Intellectual life -- Cross-cultural studies , Educational change Cross-cultural studies
  • Description: This research study aims to investigate the exchange students' experiences with living in a foreign environment. Twenty students took part in this study and were made up of two categories namely study abroad students and student interns. The twenty students who took part in this study were mostly from industrialized countries namely Germany, the United States of America, Belgium, the Netherlands and Sweden. Data were collected by means of individual semi-structured interviews as well as observational methods namely participant and simple observations. The results indicate that if sojourners are to gain a better understanding the South African culture, it is important that they interact with the host nationals. Given that most of the students highlighted the issue of crime as their main concern, their knowledge on how to survive in a crime-ridden country like South Africa would be essential.
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  • Date Issued: 2009

An anthropological study of witchcraft-related crime in the Eastern Cape and its implications for law enforcment policy and practice

  • Authors: Petrus, Theodore Stephen
  • Date: 2009
  • Subjects: Witchcraft -- South Africa -- Transkei , Witchcraft -- Law and legislation -- Eastern Cape -- South Africa
  • Language: English
  • Type: Thesis , Doctoral , DPhil
  • Identifier: vital:16145 , http://hdl.handle.net/10948/898 , Witchcraft -- South Africa -- Transkei , Witchcraft -- Law and legislation -- Eastern Cape -- South Africa
  • Description: This research sought to investigate the phenomenon of witchcraft-related crime in the Eastern Cape Province of South Africa, and its implications for law enforcement policy and practice. The primary motivation for a study such as this emerged from the need to address the lack of academic knowledge about witchcraft-related crime, especially in the Eastern Cape. The study is anthropological in focus, and is thus based on anthropological techniques of data gathering. Specifically, a literature study and fieldwork (semi-structured interviews and case studies) formed the basis of the research methodology employed. The geographical focus of the study was the northeastern part of the former Transkei, an area commonly referred to as Pondoland. Interview data were obtained from two categories of informants, namely community informants and informants of the South African Police Service (SAPS). Various towns and their surrounding villages were visited during fieldwork in order to gather data through interviews. Witchcraft continues to play an integral role in the cultural interpretation of misfortune, illness and untimely or mysterious death, particularly among local Xhosa-speaking communities that are predominantly rural. Beliefs associated with witchcraft were widespread in the study area and this was linked to high frequencies of witchcraft accusations and witchcraft-related violence. Police investigations of witchcraft-related cases were, for the most part, evaluated negatively by the majority of local community informants, while the SAPS informants indicated mixed responses as to the success of their investigations of these cases. The high frequency of unreported cases suggested that witchcraft-related crime is a problem in the Eastern Cape and that the local police were struggling to deal with these cases. The traditional leadership in various communities also struggled with the problem of an ambiguity in their role regarding witchcraft cases. Traditional leaders not only had jurisdictional limitations, but also indirectly seemed to encourage witchcraft-related violence by punishing those who accused others of witchcraft. In general, the relationship between communities, traditional leaders and the police were strained by witchcraft-related cases.
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  • Date Issued: 2009

An assessment of the computer literacy status of nurse managers in a private hospital group in the Nelson Mandela metropolitan area

  • Authors: Booysen, Mary Kathleen
  • Date: 2009
  • Subjects: Nursing informatics , Nursing -- Data processing -- South Africa - Nelson Mandela Metropolitan Area , Information storage and retrieval systems -- Hospitals , Hospital care -- Data processing -- South Africa - Nelson Mandela Metropolitan Area
  • Language: English
  • Type: Thesis , Masters , MA
  • Identifier: vital:10035 , http://hdl.handle.net/10948/924 , Nursing informatics , Nursing -- Data processing -- South Africa - Nelson Mandela Metropolitan Area , Information storage and retrieval systems -- Hospitals , Hospital care -- Data processing -- South Africa - Nelson Mandela Metropolitan Area
  • Description: There has been an increase in the use of information technology in the hospital environment over the past decade and the use of computers by Nursing Managers is rapidly increasing. The latter poses a challenge to Nurse Managers, as their computer literacy status is unknown. This is evident from the fact that prior to 1996 there was only four computers at one of the private hospitals used in this study. Computer skills were never a requirement when applying for the position of Nurse Manager; and there is still currently no formal computer training provided for Nurse Managers or Acting Nurse Managers. Resources are however available in the hospitals to assist the managers with various computer problems but it is not known if these resources equip managers with the appropriate tools to become efficient in their role. The lack of formal training and lack of assessment of resources to determine whether the computer needs of Nurse Managers are met results in a lot of time being wasted and many frustrations experienced among Nurse Managers. The researcher was therefore motivated by the latter problem to explore and describe the computer literacy status of Nurse Managers in order to make recommendations to management regarding the research findings. The researcher selected a quantitative, explorative, contextual and descriptive survey design. The research population was made up of all Nurse Managers and Acting Nurse Managers at the time of the study. A 100 percent sample was utilised and comprised thirty-four respondents who made up the entire group of Nurse Managers and Acting Nurse Managers at the time of the study. A structured, self-administered questionnaire was used in Phase One of the research and in Phase Two a data observation sheet was used to test the respondents and to collect the necessary data. This data was manually processed and analysed by the iii researcher. All ethical considerations were honoured throughout the research process. The main findings of the research study reflected that the respondents had a below average ability to use various software packages such as Microsoft Word, EXCEL and Power Point. Findings further revealed that the respondent’s literacy levels were average with regard to the use of peripheral components of the computer such as the use of the mouse and keyboard. The respondents rated their competency level as average with regard to using a computer. Due to the limitations and small sample size used in the study the researcher recommends that further research using a larger sample by expanding the research into the other private hospitals in the group through out South Africa should take place in order to produce more constructive results than this study.
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  • Date Issued: 2009

An assessment of the environmental compliance monitoring capacity of the Department of Minerals and Energy, Eastern Cape

  • Authors: Watkins, Deidre Ann
  • Date: 2009
  • Subjects: South Africa. Dept. of Mineral and Energy Affairs Mines and mineral resources -- South Africa -- Eastern Cape Mineral industries -- South Africa -- Eastern Cape Mineral industries -- Social aspects -- South Africa -- Eastern Cape Mineral industries -- Environmental aspects -- South Africa -- Eastern Cape Mines and mineral resources -- Social aspects -- South Africa -- Eastern Cape Mines and mineral resources -- Environmental aspects -- South Africa -- Eastern Cape Environmental auditing -- South Africa -- Eastern Cape
  • Language: English
  • Type: Thesis , Masters , MBA
  • Identifier: vital:728 , http://hdl.handle.net/10962/d1003848
  • Description: One of the greatest challenges facing the world today is integrating industrial activities such as mining with environmental integrity and social concerns. Monitoring is fundamental to environmental management, both to assess the adherence to standards and to allow environmental managers to learn from practical experiences. However, a problem arises when the regulatory authorities cannot keep up with their mandate of enforcement and compliance monitoring. This research examined how the Department of Minerals and Energy (DME) implements the concept of sustainable development in the mining sector of the Eastern Cape (EC) and, more specifically, the extent to which the Mine Environmental Management (MEM) section is able to effectively monitor compliance of mining operations with environmental legislation. This was the first systematic compilation of statistical data for the DME, and presents the first study in the EC regional office in terms of environmental sustainability. Results indicate that there has been a sustained increase in mining activity over the past three years, possibly as a result of the boom in the construction industry and the accelerated road maintenance and improvement programmes in the Eastern Cape. Mining applications received by the DME have increased by 47% from 2006 to 2007 (January-May) and by a further 100% from 2007 to 2008. In addition to the increasing number of mining concerns being established, 98 mining concerns will need to apply for the conversion of their old order rights to new order rights by the 1st May 2009. Mining in the province is predominantly small scale with mining permits (mined areas less than 1.5Ha) making up 52.3% of all applications, with larger mining concerns contributing 29.3% and prospecting contributing the remaining 18.4%. In terms of compliance inspections, the EC regional office is required to conduct 120 environmental compliance inspections annually in terms of contributing to sustainable development. The MEM section exceeded this target since 2003. However, when the number of operational mines is considered, 120 inspections per year equates to one mine being visited, on average once every four years (based on 2008 data). Based on projected figures (number of compliance audits and number of operational mines) for 2009, the DME’s target of 150 inspections for 2009/10 combined with the limited staff D. Watkins – MBA Dissertation 2008 capacity will, at best, mean that mines would be inspected once in seven years. However, the target of 150 inspections will not actually even cover the expected number of EMP evaluation inspections. This has serious implications in terms of regulating the compliance of the mining concerns with their EMPR’s. The low level of compliance monitoring can be directly related to staff capacity and logistics problems at the regional office as well as provincial targets being based on staff capacity rather than the number of operational mines. Thus, considering potential environmental damage associated with mining operations and the capacity constraints of the MEM to conduct frequent compliance audits, it is likely that mining operations will have negative implications for sustainable development in the region. Currently there are many challenges facing the DME in terms of contributing positively to sustainability in the mining sector and there is a need to base future actions on the idea of continuous improvement and ultimately progress.
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  • Date Issued: 2009

An assessment of the experience of small town local economic development in the Eastern Cape Midlands

  • Authors: Pio, Elizabeth
  • Date: 2009
  • Subjects: Small cities -- South Africa -- Eastern Cape , Economic development -- South Africa -- Eastern Cape , Community development -- South Africa -- Eastern Cape , City planning -- Economic aspects -- South Africa -- Eastern Cape
  • Language: English
  • Type: Thesis , Masters , MSocSc
  • Identifier: vital:4888 , http://hdl.handle.net/10962/d1015464
  • Description: This thesis is an assessment of the experience of small town local economic development in four towns namely Graaff-Reinet, Somerset East, Aberdeen and Pearston situated in the Eastern Cape Midlands, South Africa. It aims firstly to provide a critical overview of these selected small town economies before evaluating their local responses to the changing economic climate. The study is contextualized within the framework of locality development and emphasizes the heterogeneity of small towns with regards to physical, socio-economic, demographic and historical elements. From this, the original economic reasons for existence of these small towns are ascertained and then the major changes that occurred are identified. Amongst other aspects, the changes in the agricultural sector, the demographic changes particularly with regard to the significant increase in the urban population and the fluctuations in the quantity and types of businesses have all played a part in transforming the small towns' economies. As a result of these changes and many external driving forces such as changes in the regional and national economy, there are many severe challenges facing these small towns especially regarding the high unemployment rate, the associated poverty, HIV/AIDS and the low volume or absence of private investment into these localities. The responses of these small towns to the daunting challenges that they face have been considered in terms of Local Economic Development (LED) strategies that have been implemented. The LED initiatives in each town are examined in the context of their general characteristics, objectives, achievements and challenges. Emphasis is placed on Somerset East as it is the only town in the study area that has a development agency actively promoting various forms of LED. What has ultimately been established is: in all four towns, LED is not making a significant or meaningful difference and that natural market and economic forces play an important role in shaping and dictating the local economy. Somerset East is the only town where the economy could potentially be restructured with the proposed mega market-led approach to tourism and planning in the form of the Boschberg Development node. Four sectors perceived to be required for locality development are considered in this study, namely the export sector, the human resources, the local service sector and the government agencies. It is ascertained that although these sectors need to be part of a symbiotic relationship to promote and enhance economic development, they are not present in all the towns and as a result development, at both a household and a macro town level, is further hindered. Ultimately, these small towns in the Eastern Cape Midlands defy the notion that they are dying. 'Growth' and 'decline' have been two central features throughout this thesis and one of the biggest contradictions and challenges that these small towns face is the population growth with a declining or stagnant economy that cannot accommodate the increased number of people.
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  • Date Issued: 2009

An assessment of the practice of public relations practitioners in marketing the corporate image in selected organisations

  • Authors: Lukusa, Adolphine Cama
  • Date: 2009
  • Subjects: Public relations -- South Africa -- Port Elizabeth , Corporate image , Marketing , Professions -- Marketing
  • Language: English
  • Type: Thesis , Masters , MA
  • Identifier: vital:8394 , http://hdl.handle.net/10948/1002 , http://hdl.handle.net/10948/d1009562 , Public relations -- South Africa -- Port Elizabeth , Corporate image , Marketing , Professions -- Marketing
  • Description: The profession of public relations has suffered negative associations and connotations as far as its role and practice are concerned. Alongside these, there are theories put forward within the field suggesting ways that could be used to assist public relations practitioners to become more successful in serving their organisations, marketing their organisation’s corporate image as well as reversing public relations’ negative legacy which has long existed as suggested by Steyn and Puth. This treatise argues that the real situation of the practice of public relations, its roles and the successes of PR practitioners in marketing the corporate image of their organisation might differ from what theories proposed. Thus this study seeks and intends to correlate what has been theorized with current practice in the profession. In addition, this study reflects and corroborates public relations practitioners’ roles in marketing the corporate image of organisations within the proposed new strategic role and through the existing traditional roles as compared to theory. Finally, this study also helps establish required changes to the traditional roles of the practitioners with the aim of reflecting the current situations in the existing selected organisations. In order to achieve the objectives of this study, the views and perceptions of public relations practitioners and managers of selected organisations were examined through a survey by questionnaire. This data was then analysed to determine their roles in marketing the corporate image of organisations in terms of the new strategic role and through the existing traditional roles as compared to theory. The sample included public relations practitioners and chief executive officers of Goodyear Tyre and Rubber Holdings (Pty) Ltd , Nelson Mandela Bay Municipality and Transnet National Ports Authority. The findings seem to support the hypotheses of the study in concluding that: The strategic roles identified in theory such as the solution around the myth and allegory of success in the practice and profession of public relations might not be realised in current practice, and Public relations practitioners’ effectiveness in marketing the corporate image of their organisations is affected by the way their roles are perceived within organisations. It is the hope of the researcher that, the findings of this investigation will set foundations for further research on the assessment and estimation of the practice of the public relations practitioners in marketing the corporate image of organisations.
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  • Date Issued: 2009

An assessment of the relationship between organisational climate and organisational commitment within the IT department of a telecommunications company

  • Authors: Saunders, John
  • Date: 2009
  • Subjects: Corporate culture Organizational behavior Management -- Employee participation Employees -- Attitudes
  • Language: English
  • Type: Thesis , Masters , MBA
  • Identifier: vital:729 , http://hdl.handle.net/10962/d1003849
  • Description: The main objective of this study was to assess the relationship between organisational climate and organisational commitment within the Information Technology department of a South African Telecommunications company. Firstly, the research considered the organisational climate from a qualitative perspective. Research interviews that were based on organisational climate literature were performed with 4 members of the relevant department. Qualitative data analysis revealed several themes. The themes highlighted include: perceived ineffective structure and decision-making; lack of mistake tolerance; risk aversion by employees; recognition and reward systems perceived to be inadequate; performance management is perceived to be ineffective and inadequate; Employee Share Options Program (ESOP) perceived to have a negative influence on employee behaviours; the nature of the social environment perceived to be unfriendly; low level of knowledge and skills sharing; inadequate human resource management practices; These findings highlight the importance of certain aspects within the environment that influence employee perceptions. Organisational climate literature suggests that organisational climate has various behavioral influences and its consideration is essential in the effective functioning of the organisation. Secondly, the research considered the relationship between organisational climate and organisational commitment within the relevant department. The Patterson et al. (2005) Organisational Climate Measure (OCM®) and Meyer and Allen (1991) Organisational Commitment Questionnaire (OCQ) were used to assess the relationship between organisational climate and organisational commitment, respectively. Significant correlations were found between integration, pressure to produce, innovation, supervisory support, reflexivity, clarity, involvement, autonomy, welfare and tradition, and both affective and normative commitment, Training was only significantly correlated to affective commitment. No significant correlations were found with continuance commitment.
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  • Date Issued: 2009

An Asterisk-based framework for E-learning using open protocols and open source software

  • Authors: Tsietsi, Mosiuoa , Shibeshi, Zelalem S , Terzoli, Alfredo , Wells, George C
  • Date: 2009
  • Language: English
  • Type: text , article
  • Identifier: http://hdl.handle.net/10962/429091 , vital:72559 , https://ieeexplore.ieee.org/abstract/document/5338904
  • Description: This paper describes the conceptual design of an e-learning system that is based on open protocols and open source software. This is an initial step towards providing a framework within which remote lectures at our university can be conducted with other institutions in the Southern African region. The motivation for this effort is born out of a desire to avoid expensive and inflexible commercial tools that have been used in the past, often with undesirable side effects. Our design promises to deliver most of the features that can be expected of a modern e-learning system such as a Web interface, space for lecture material, real-time audio and video support, instant messaging and the ability to convey presence. We identified two modes of operation, one as a Web-based video archive and the other as a live virtual classroom. It is hoped that this dual-mode setup will support different modes of learning for students and suit different bandwidth resources among institutions.
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  • Date Issued: 2009

An enterprise information security model for a micro finance company: a case study

  • Authors: Owen, Morné
  • Date: 2009
  • Subjects: Computer security -- South Africa -- Management , Computers -- Access control -- South Africa , Computer networks -- Security measures -- Standards -- South Africa , Data protection -- Management -- Standards , Management information systems -- Security measures -- South Africa
  • Language: English
  • Type: Thesis , Masters , MTech
  • Identifier: vital:9763 , http://hdl.handle.net/10948/1151 , Computer security -- South Africa -- Management , Computers -- Access control -- South Africa , Computer networks -- Security measures -- Standards -- South Africa , Data protection -- Management -- Standards , Management information systems -- Security measures -- South Africa
  • Description: The world has entered the information age. How the information is used within an organization will determine success or failure of the organisation. This study aims to provide a model, that once implemented, will provide the required protection for the information assets. The model is based on ISO 27002, an international security standard. The primary objective is to build a model that will provide a holistic security system specifically for a South African Micro Finance Company (MFC). The secondary objectives focuses on successful implementation of such a model, the uniqueness of the MFC that should be taken into account, and the maintenance of the model once implemented to ensure ongoing relevance. A questionnaire conducted at the MFC provided insight into the perceived understanding of information security. The questionnaire results were used to ensure the model solution addressed current information security shortcomings within the MFC. This study found that the information security controls in ISO 27002 should be applicable to any industry. The uniqueness for the MFC is not in the security controls, but rather in the regulations and laws applicable to it.
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  • Date Issued: 2009

An evaluation of the brand campus concept implemented at Mercedes-Benz South Africa: a case study

  • Authors: Samkange, Tichaona
  • Date: 2009
  • Subjects: Mercedes-Benz of South Africa DaimlerChrysler -- South Africa Consumer satisfaction Case studies -- South Africa Product management Case studies -- South Africa Brand name products -- Management Case studies Brand name products -- Valuation Case studies Marketing Case studies -- South Africa Brand choices Case studies -- South Africa Customer preferences Case studies -- South Africa
  • Language: English
  • Type: Thesis , Masters , MBA
  • Identifier: vital:741 , http://hdl.handle.net/10962/d1003861
  • Description: Primarily, this research study was concerned with the evaluation of the brand campus concept implemented at then DaimlerChrysler South Africa in 2002, as a case study. Pretoria-based Mercedes-Benz South Africa (Pty) Ltd. (MBSA) is a subsidiary of global vehicle manufacturer Germany’s Daimler-Benz AG (DBAG). They are responsible for assembling, distributing and retailing, certain Mercedes-Benz and Mitsubishi vehicle brands, and spare parts. The landmark 1998 DaimlerChrysler global ‘merger of equals’ was preceded by the 1995 joint venture between Mercedes-Benz and Mitsubishi Motor Corporation. Consequently, three brands (Mercedes-Benz, Chrysler and Mitsubishi) were retailed and marketed under DaimlerChrysler South Africa (Pty) Ltd. (DCSA), positioned next to each other in the same showroom. This report identifies key challenges stemming from this approach, namely: brand strength dilution, more than 80 multi-franchised dealers and multi-branded showrooms, service capacity problems, old working environment and infrastructure, and perceived intra-brand competition. The research evidence suggests that these problems prompted then DCSA to launch the 2000 Dealer Network Strategy (DNS). In the grand scheme of things, the DNS intervention entailed partitioning the dealer network into five brand centres in five metro regions, and eighteen market centres in the rural areas. The brand campus concept was borne out of DNS and proved to be a masterstroke since, the primary focus was on streamlining the retail facilities for DCSA vehicle sales, service and spare parts for both the passenger and commercial vehicles. This study highlights key pillars of the brand campus concept, namely: profitability, brand focus, customer orientation and diversity. The challenge was to address seven major drivers of the brand campus concept, namely: after-sales vehicle support, vehicle service capacity, lead-times, spare parts availability, sales information propagation, behavior of sales personnel and the overall vehicle dealership appearance. Semi-structured interviews constituted part of the evaluation based on the perspectives of five customers, three dealer principals and two MBSA marketing executives. The research evidence, which also came from MBSA documentation and direct observation, shows that this innovative concept has been remarkably successful.
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  • Date Issued: 2009

An evaluation of the coordination of selected decentralised provincial services in the province of the Eastern Cape and its relationship with similar municipal services

  • Authors: Ndude, Peace-maker Mqokeleli
  • Date: 2009
  • Subjects: Social service -- South Africa -- Eastern Cape , Municipal government -- South Africa -- Eastern Cape , Public welfare -- South Africa -- Eastern Cape
  • Language: English
  • Type: Thesis , Masters , MPA
  • Identifier: vital:11634 , http://hdl.handle.net/10353/158 , Social service -- South Africa -- Eastern Cape , Municipal government -- South Africa -- Eastern Cape , Public welfare -- South Africa -- Eastern Cape
  • Description: In this study, it was attempted to gain insight on coordination of decentralized health and social development services. Further, it was attempted to evaluate the coordinating arrangements of and relationship between decentralized provincial health and social development services with similar services rendered by district and local municipalities. Since the literature on coordination of decentralized services is limited, it is anticipated that this study will provide valuable information for further research on the topic. In the literature study undertaken however, it was evident that coordination of services increases the rate of effectiveness and efficiency in the delivery of public services. It was found that role players can no longer afford to work in different compartments. They need to work cooperatively together in achieving unity of purpose, unity of effort as well as unity of action towards the realization of the objectives of government, that of rendering of public services. Thirty four respondents composed of mayors in Amathole District Municipality and Buffalo City Local Municipality, municipal managers for the respective municipalities, portfolio heads for health and social development services in the respective municipalities as well as two councillors, one in each municipality, were given questionnaires to complete. Also given questionnaires to complete were the political office bearers of the Provincial Department of Health and the Provincial Department of Social Development as well as respective Heads of the two departments. Again, officials of the five decentralized offices of the Provincial Department of Health and the Department of Social Development namely, Mbashe, Mnquma, Buffalo City, (v) Amahlathi and Nkonkobe, were given questionnaires to complete. The intentions of the study were to determine the effectiveness in coordinating the rendering of health and social development services between the Provincial Authority, the district as well as local municipalities in the Eastern Cape. Also, the intention was to determine the problem areas in the coordination of the health and social development services rendered by the above authorities. Lastly, the intention was to ascertain whether or not proper measures and standards are put in place for the effective coordination of health and social development services rendered by the above authorities. The findings of the study confirmed firstly, that there is a need to coordinate decentralised health and social development services with similar services rendered by district and local municipalities as well as other role players. Secondly, the study confirmed that departments and municipalities experience problems of coordinating decentralised health and social development services. Thirdly, the study confirmed that there are measures in place to coordinate decentralised health and social development services with similar services rendered by municipalities and other role players. Lastly, the study confirmed, that such measures are not properly defined and need to be strengthened.
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  • Date Issued: 2009

An evaluation of the quality of customer service delivery offered by the East London public transport commuter rail service provider (operated by Metrorail)

  • Authors: Bosch, Colin
  • Date: 2009
  • Subjects: Railroads -- Customer services -- South Africa -- Eastern Cape Transportation -- Customer services -- South Africa -- Eastern Cape Railroads -- Quality control -- South Africa -- Eastern Cape
  • Language: English
  • Type: Thesis , Masters , MBA
  • Identifier: vital:744 , http://hdl.handle.net/10962/d1003865
  • Description: The aim of this survey is to evaluate the quality of customer service delivery offered by the East London public transport commuter rail service provider Metrorail, a division of the state owned enterprise (SOE) PRASA. The former tolerant rail commuter has become increasingly frustrated at the ever-decreasing quality of rail service delivery. This is evidenced by increasing incidents of commuter arson to failed rail assets and the practice is considered to be a strategy to enforce the replacement of unreliable infrastructure and ineffective/reactive management controls. The objectives of the research are guided by three fundamental service quality indicators. In order to evaluate these indicators, the research focuses on whether the quality of customer services provided by Metrorail meets commuter expectations, whether commuters rank five dimensions of service quality differently and whether the level of service quality provided is perceived differently amongst the various demographic commuter segments. Service organizations which are highly interactive, labour-intensive, reliant on a number of service providers, required to perform at various locations and have high intensity/volume operations, will be susceptible to failure; Metrorail services fall into this category. The legacy of the apartheid era regime and strategy resulted in poor rail planning and underfunding. Commuter rail operations in South Africa are fraught with a myriad of inadequacies of the past that only now manifest. As a consequence, their ability to operate effectively and efficiently is impaired. The situation is further exacerbated by the global economic crisis of 2008 and the impact of constricted budget allocations by the State to all SOE's which could further impede the interventions and innovation required to improve service quality. The in-depth literature review provided sufficient information relating to a wide array of service organizations similar in nature to Metrorail. This information is translated into useable knowledge and recommendations from which Metrorail can benefit. The research methodology is clearly articulated and the data analysis ensures distinct findings which are discussed in the final chapter. The research undertaken identifies and prioritises the service quality attributes and dimensions that will require redress to improve overall service quality. The findings are clearly defined from which a set of recommendations are suggested.
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  • Date Issued: 2009

An evaluation of the role of parents' representatives in school governing bodies : a case study of selected rural public schools in the Butterworth district

  • Authors: Shumane, Lindile Sebastian
  • Date: 2009
  • Subjects: School boards -- South Africa -- Eastern Cape , School management and organization -- Parent participation -- South Africa -- Eastern Cape , Education -- Parent participation -- South Africa -- Eastern Cape
  • Language: English
  • Type: Thesis , Masters , MPA
  • Identifier: vital:8212 , http://hdl.handle.net/10948/1092 , School boards -- South Africa -- Eastern Cape , School management and organization -- Parent participation -- South Africa -- Eastern Cape , Education -- Parent participation -- South Africa -- Eastern Cape
  • Description: In South Africa, School Governing Bodies include parent component. This indicates that the participation of parents in the governance of a school is regarded as having a role to play. Since it would be impossible to include all the parents in the School Governing Body their representatives are elected to the School Governing Body. This study investigated the role of parents’ representatives in School Governing Bodies in rural public schools of the Butterworth District in the province of the Eastern Cape. Among others the study found that parents’ representatives experience various challenges with their role in this regard. For instance, in many instances School Governing Bodies struggle to maintain a full complement of the parents’ component. However, there are various ways and means that can be used in order to improve the situation.
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  • Date Issued: 2009

An evaluation of the ward committee system as a mechanism for enhancing service delivery in Nkonkobe Local Municipality : a case study of Middledrift

  • Authors: Pule, Banguxolo
  • Date: 2009
  • Subjects: Municipal government -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , Citizens' advisory committees -- South Africa -- Eastern Cape
  • Language: English
  • Type: Thesis , Masters , MPA
  • Identifier: vital:8231 , http://hdl.handle.net/10948/857 , Municipal government -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , Citizens' advisory committees -- South Africa -- Eastern Cape
  • Description: The South African local sphere of government has been mandated to provide a developmental and accountable local government and to ensure provision of services to communities in a sustainable manner. As a key developmental agent, local government is obliged by the Constitution of the Republic of South Africa 1996 to develop a culture of municipal governance that encourage and create conditions for the local community to participate in the affairs of the municipality. In this regard, ward committees have been introduced to municipalities as community structures to play a critical role in linking and informing the municipalities about the needs, aspirations and problems of their communities. In adherence to national legislation, such as the Local Government: Municipal Structures Act 117 (Act117 of 1998) and the Local Government: Municipal Systems Act 2000 (Act 32 of 2000) Nkonkobe Local Municipality established advisory structures in the form of ward committees throughout its area of jurisdiction to advise the municipal council on any matter within the council’s competence. As a representative structure of the community the ward committee is expected to serve as a link between the council and the community and for this purpose articulates community needs and aspirations to better the living standards of the community. Despite the stated objectives of ward committees, the Middledrift area has been identified by Nkonkobe Local Municipality IDP: 2007-2012 as the poorest area in Nkonkobe municipality with backlogs in infrastructure and service delivery. This study evaluates the extent at which the Middledrift ward committee (Ward 16) is enhancing service delivery in its area of jurisdiction.
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  • Date Issued: 2009

An examination of an incentive system to maximize performance in an automobile manufacturing environment

  • Authors: Fourie, Dawie
  • Date: 2009
  • Subjects: Daimlerchrysler -- South Africa -- Eastern Cape Incentives in industry -- South Africa -- Eastern Cape Automobile industry and trade -- South Africa -- Eastern Cape Automobile industry workers -- South Africa -- Eastern Cape -- Performance Performance -- Management -- South Africa -- Eastern Cape -- Case studies Employee motivation -- South Africa -- Eastern Cape -- Case studies Goal setting in personnel management -- South Africa -- Eastern Cape -- Case studies Achievement motivation -- South Africa -- Eastern Cape
  • Language: English
  • Type: Thesis , Masters , MBA
  • Identifier: vital:745 , http://hdl.handle.net/10962/d1003866
  • Description: This investigation was undertaken to explore an incentive system to maximize performance in an automotive manufacturing environment. The unit under study was a motor manufacturing company in the Eastern Cape in South Africa. The approach to this investigation was to start with a quantitative analysis to identify if there was a relationship between the incentive reward and employee satisfaction. This was to be done by correlation analysis between the Job Descriptive Index (JDI) and the performance related incentive reward (PBR) of the abovementioned company. The data was then used to develop an interview guide, which was used in a focus group study, to evaluate the current incentive system as a motivator of performance. The analysis of the qualitative interview data was to be done through the use of thematic analysis. Using a percentage based estimation per production line, 150 workers were selected from the 2100 shop floor workers. The Job Descriptive Index (JDI) questionnaires were used to measure the satisfaction index of the workers. The performance data was gathered from the company's incentive statistics over the past year, 2004. All other related data was obtained though thematic analysis by the researcher, who was interested to get the insiders' view. From the emic perspective, more data could be obtained by the researcher by probing with follow-up questions. After both the quantitative and qualitative procedures were completed, the results of the study were found to be much the same as those described in the reviewed literature. The quantitative analysis did not prove a significant correlation between incentive reward and satisfaction; and employees were most satisfied with work, supervision and co-workers and less satisfied with pay and promotion. The qualitative procedure (thematic analysis) highlighted that the current reward system was not motivating performance, but rather demoralised employees, as it was used as a punitive measure to encourage work attendance. The current system also confirmed the error made by many organisations, where the organization purely concentrates on motivating employees with extrinsic rewards and little thought is given to intrinsic recognition.
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  • Date Issued: 2009

An examination of feedback on draft essays, using Halliday's definition of context:

  • Authors: Quinn, Lynn
  • Date: 2009
  • Language: English
  • Type: text , article
  • Identifier: http://hdl.handle.net/10962/69500 , vital:29544 , https://doi.org/10.1080/10286632.2016.1255206
  • Description: An historical structural understanding underpins the research reported on in this paper. The ideas of the systemic functional linguist, Michael Halliday, are used to examine a draftingresponding-redrafting process used to develop students'. academic writing in the English Language for Academic Purposes (ELAP) course at Rhodes University. Using the Hallidayan framework, I examine how the process can help students adapt to the broader culture of the university and at a more micro level how the comments made by the respondent can help student writers to acquire the academic literacy required to write essays in the context of situation of the ELAP course. The features of field, tenor and mode and their associated textual meanings (that is, experiential meaning, interpersonal meaning and textual meaning) are used to categorise the ways in which comments made at the draft stage of the writing process can develop students' writing. As a result of my research I argue in this paper that it might be useful for writing consultants/lecturers to think of their feedback to students' writing in terms of these categories and to consider whether they have helped students to develop their writing by taking into account the features of the particular social context in which the writing takes place.
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  • Date Issued: 2009
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