Organisational citizenship behaviour (OCB) in the South African transport state-owned enterprises
- Authors: Calvert, Candice
- Date: 2024-04
- Subjects: Organizational behavior -- South Africa , Government business enterprises -- South Africa , Government ownership -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/64896 , vital:73944
- Description: The transport sector is critically important for economic growth and sustainability of a country and therefore requires carefully crafted strategical policies aimed at social enhancements. Employees who are employed in the major South African transport sector’s State-Owned Enterprises (SOEs) carry the responsibility of providing quality and effective services, thus, they are executing the mandate of the National Department of Transport (NDoT). Therefore, their willingness to contribute positively to the goals of the sector, is critically important. Extra-roles and positive behaviours displayed by employees ensure that organisations gain competitive advantage over competitors. These special behaviours are documented in literature as organisational citizenship behaviours (OCB). OCB is referred to as voluntary positive behaviours displayed by employees, which benefit the organisation and improve the overall performance of employees and the organisation but are not recognised by the reward system of the organisation. The scarcity of literature pertaining to OCB in SOEs and in particular, the transport sector globally indicates that OCB is not entrenched in organisational cultures in this sector. The primary objective of this study is to investigate the views of management and employees regarding the influential factors and the outcomes of OCB in South Africa’s major SOEs in the transport sector. A hypothetical model and a questionnaire were developed to establish the influential factors of OCB and its outcomes on the performance of South Africa’s major transport SOEs. Eight independent variables (leadership styles, organisational culture, management support, personal importance, transparency, job autonomy, employee trust and organisational commitment), the intervening variable (organisational citizenship behaviour) and the dependent variables (employee performance and employee retention) were investigated. Primary data was collected by means of electronic questionnaires, which were distributed to five provinces via a QuestionPro link that was emailed to the contact person nominated by the HR department of the two major transport SOEs. Hard copies of the questionnaire were also physically distributed to prospective participants by the researcher. Non-probability sampling was used, specifically convenience sampling technique. The study targeted 500 respondents and 318 questionnaires were usable which amounts to a response rate of 64%. The reliability of the measuring instrument was determined by means of Cronbach’s alpha coefficient and the construct validity was tested using exploratory factor analysis (EFA). Content validity for the measuring instrument was validated by experts in the fields of organisational behaviour and change management, prior to the distribution of the questionnaire to participants. EFA, descriptive statistics, multiple regression analysis and correlation analysis were determined. A STATISTICA computer programme 14.0 was used. The results of the study showed that OCB, which was tested as a seven-dimensional construct, namely, altruism, sportsmanship, loyalty, individual initiative, civic virtue, courtesy, and self-development, was perceived by respondents as two constructs, namely, OCB-selflessness (OCB-S) (altruism, sportsmanship, individual initiative, courtesy and self-development) and OCB-reliability (OCB-R) (civic virtue and loyalty). The empirical results revealed that personal importance is significantly related to OCB-S, but is not significantly related to OCB-R. Furthermore, the findings showed that transparency is not significantly related to OCB-S, however, there is a significant positive relationship between transparency and OCB-R. It was also found that job autonomy is not significantly related to OCB-S, and has a significant negative relationship with OCB-R. In addition, the research findings showed that employee trust and organisational commitment are significantly related to both OCB-S and OCB-R. OCB-S and OCB-R were found to be significantly related to employee performance and employee retention. This study contributed to the body of knowledge in the fields of organisational behaviour and human resources. Furthermore, the study will contribute to policy makers and management within the transport sector of South Africa and globally in order to develop policies and devise strategies to combat negative workplace environments, stimulate service delivery, and improve the competitive advantage of the organisation and the economic sustainability in the transport sector globally, through employee performance and employee retention. , Thesis (DBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-04
The effect of job insecurity and turnover intention on organisational citizenship behaviour of employees at a university in the Eastern Cape Province
- Authors: Chimucheka, Nyasha https://orcid.org/0000-0002-0663-8887
- Date: 2022-11
- Subjects: Job security -- South Africa , Organizational behavior -- South Africa , Employee competitive behavior -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/28739 , vital:74907
- Description: Organisation’s success is dependent on employees’ feelings regarding their jobs and employees’ willingness to undertake voluntary behaviours beyond their expected service level. The main objective of this study was to investigate the combined effect of job insecurity and turnover intention on organisational citizenship behaviour (OCB) of employees at a university in the Eastern Cape Province of South Africa. Secondary objectives of the research included to investigate the effect of job insecurity on organisational citizenship behaviour, to investigate the effect of turnover intention on organisational citizenship behaviour of employees at a university in the Eastern Cape Province, and to investigate the effect of job insecurity on the turnover intention of employees at a university in the Eastern Cape Province. The study discussed and applied the social exchange theory as well as the psychological contract theory. Using a positivist paradigm, the study was descriptive in nature. The study followed a cross sectional research design. The study followed a quantitative research approach which emphasises on the quantification of constructs. The population was 2050 administrative and academic staff who were employed by the university under study in 2021. Raosoft was used to calculate the sample size and the recommended sample size was 324. Although the researcher had access to staff mailing list, the researcher had limited access to the actual population list, hence the study employed non-probability sampling method. Thus, purposive sampling technique was used to select respondents, with the characteristic required to participate being either an academic or an administrative employee at the University of Fort Hare. This study employed survey method where data was collected using an electronic questionnaire. The researcher used Statistical Package for Social Sciences (SPSS) software v.25 to analyse data. Both inferential and descriptive tests were used for the analysis of data. Inferential statistical tests used include the Multiple Regression analysis, Pearson correlation and Simple Linear Regression. The study concludes that job insecurity and turnover intention have a negative effect on OCB of employees at the university under study. It was also concluded that job insecurity has a negative effect on OCB of employees, turnover intention has a t negative effect on OCB of employees, and job insecurity has a positive effect on turnover intention of employees at a university in the Eastern Cape Province. Recommendations provided to managers and practitioners are based on the conclusion of the study. Theoretical implications of this study were also discussed. The researcher suggested areas of further research that can be pursued by others. , Thesis (MCom) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-11
Organisational justice as a moderator in the relationship between turnover intention and organisational citizenship behaviour among nurses in Eastern Cape Province
- Authors: Majali, Thobela Goodman https://orcid.org/0000-0001-9673-4380
- Date: 2022-05
- Subjects: Organizational behavior -- South Africa , Organizational justice -- South Africa
- Language: English
- Type: Master'stheses , text
- Identifier: http://hdl.handle.net/10353/26830 , vital:66034
- Description: Orientation: Out of 121 professional nurses who worked in the public sector between 2002 and 2005, 104 of them left to work for private facilities in South Africa. In an era distinguished by turbulent changes in business industry due to factors such as globalisation, organisations are trying by all means to achieve competitive advantage. Many researchers have pointed organisational justice as a survival aspect for several companies. Nevertheless, internal organisational feature like organisational citizenship behaviour and turnover intention need a carefully consideration as they influence the degree of organisational justice within the organisation. Research purpose: The objective of this study was to empirically investigate the inter-relationship between turnover intention and the organisational citizenship behaviour of nurses in selected hospitals within the Chris Hani District, using organisational justice as the moderator. Motivation for the study: Most organisations struggle to retain workers, increase job satisfaction, commitment of employees, and obtain a competitive advantage in the marketplace. Poor working conditions such as poor leadership and governance, increased workload, lack of promotion, inadequate resources and limited opportunities for career development have negatively affected employee retention and increased turnover intention in the public healthcare sector. Research design, approach, and method: A questionnaire was used as a method for data collection, and it was administered to a sample of 298 respondents at selected hospitals in Chris Hani District. Random sampling was used to select respondents. Main findings: Multiple linear regression analysis was applied in testing the statistical significance of the relationship among variables of the study. The findings showed a significant moderating impact of organisational justice on the correlation between turnover intention and organisational citizenship behaviour. Practical implication: The findings demonstrated that managers need to design HR strategies to enhance and warrant employee perception of organisational justice and fairness to elevate the level of organisational citizenship behaviour and decrease turnover intention in the organisation and leading to higher productivity. Contribution: The findings of this study showed that organisational justice and organisational citizenship behaviour have a negative significant effect on employee turnover intention. , Thesis (MCom) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
The impact of job embeddedness on innovative work behaviours
- Authors: Wood, Jaryd Marc
- Date: 2019
- Subjects: Organizational behavior -- South Africa , Employee retention -- South Africa Work -- Psychological aspects Work ethic -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/44379 , vital:37160
- Description: Modern day organisations compete in an ever growing and highly competitive global environment. International competitiveness continues to play a critical role in ensuring that both organisations and employees grow and succeed. An organisation’s and employee’s ability to innovate remains one of the key factors in ensuring that they remain competitive and relevant amongst global organisations. Globalisation, access to advanced technology and the enhanced ability to travel has further enabled consumers and to keep up to date with international trends. These phenomena’s make it increasingly and ever important to remain relevant and innovate to attract new customers or consumers and to retain the current ones. The term job embeddedness relates to the relationships employees have between the organisation they work for and the community they form part of. It is felt that a link may exist between job embeddedness and employees engagement in innovative work behaviours to ensure that employees continuously generate new and improved processes, ideas, technologies to contribute to the organisations success. It is against this setting that an empirical study was created for the purpose of concluding evidential data needed to draw conclusions and make recommendations to leadership within organisation’s relating to the impact that job embeddedness has on engagement in innovative work behaviours. Furthermore, the impact of job embeddedness is tested against employee’s engagement in innovative work behaviours. 90 professional part-time executive MBA programme individuals who were enrolled at the Nelson Mandela University Business School in South Africa and who are based at the four major centres of the Business School, which included Port Elizabeth, Cape Town, Durban and Johannesburg were approached to take part in this study. These individuals were employed in a variety of spheres in industry, including engineering, financial services, information technology, accounting and management in organisations that spanned a multitude of additional industries. As a result of these individuals participation, 549 participants took part in the survey. Key findings of the study includes that employee fit into the organisation, employee fit into the community and employee perceived sacrifice in the event of leaving the organisation are all significantly related to engagement in innovative work behaviours. A key recommendation of the study would be that in order to increase the organisational aspect of job embeddedness, organisational leaders would need to consider ways to or place emphasis on factors that would promote organisational fit and organisational sacrifice.
- Full Text:
- Date Issued: 2019
The relationship between organisational citizenship behaviour, workplace trust and workplace well-being in public and private hospitals in the Eastern Cape province of South Africa
- Authors: Rautenbach, Leontine
- Date: 2016
- Subjects: Organizational behavior -- South Africa , Nurses -- Employment -- South Africa -- Eastern Cape , Organizational effectiveness -- South Africa , Health facilities -- Personnel management
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/5984 , vital:21022
- Description: Globally, there is a shortage of professional nurses, which compromises the rendering of Health Care performance worldwide. South Africa has the added challenge of a dual Health Care system where there is a large disparity in financial resources, service levels and workload between private and public hospitals, which leads to public hospitals in rural areas failing to attract and retain professional nurses. The purpose of this study is to determine the relationships between three variables from the Positive Organisational Scholarship paradigm namely Workplace Trust, Organisational Citizenship Behaviour and Workplace Well-being which is researched amongst professional nurses in the private and public sectors in both the rural and urban areas in two districts in the Eastern Cape Province. The ultimate aim of the study is to propose interventions of how hospitals can improve the work environment in order to attract and to retain professional nurses. It is also anticipated that the results of the research will contribute to the body of research about Positive Organisational Scholarship (POS). The Workplace Trust Survey (WTS), Organisational Citizenship Level Scale (OCLS) and the Workplace Well-being Questionnaire (WWQ) were integrated into a single selfadministered questionnaire to measure the existence of the variables. The questionnaire also included questions relating to demographic factors. In order to confirm the reliability of the measuring instruments, an Exploratory Analysis was done, a Scree test was applied and a Principal Axis Factor Analysis was conducted. Finally, an Item-reliability Analysis on each factor was administered. The WTS and WWQ revealed sound factorial validity and was considered to be compatible with a South African sample, but the OCLS indicated poor construct validity. Relationships between the variables were analysed by applying a Pearson Productmoment Correlation Analysis in SPSS. T-tests, Analysis of Variance (ANOVA) and the Tukey HSD test was utilized to determine the potential influence of demographic characteristics on the variables. Several interesting relationships between variables and sub-variables were identified. The study concludes with proposed interventions needed to retain professional nurses in hospitals. The limitations of the study as well as recommendations for further research is briefly noted.
- Full Text:
- Date Issued: 2016
An evaluation of the implementation of Mercedes Benz production system (MPS) and the employee change readiness at Mercedes Benz commercial vehicles South Africa
- Authors: McAllister, Rozane Ronardo
- Date: 2015
- Subjects: Daimler-Benz Aktiengesellschaft , Organizational change -- South Africa , Organizational behavior -- South Africa , Employees -- Attitudes , Continuous improvement process -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:850 , http://hdl.handle.net/10962/d1017518
- Description: The evaluation report section describes the evaluation of the implementation of Mercedes Benz Production System (MPS) at Mercedes Benz Commercial Vehicles, which is a division of Mercedes Benz South Africa’s manufacturing plant situated in East London. The section evaluates the changes the implementation of MPS brought to the Key Performance Indicators (KPI’S) of the division and evaluates the change readiness of the employees in the division prior to the change. The change implementation was initiated by the management of MBCV as a strategic organisational change to bring about continuous improvement to the KPI’s of the organisation. These KPI’s are Safety, Quality, Delivery, Cost and Morale (SQDCM). The reason behind the change at the time was deemed critical to MBCV in order to meet the annual KPI targets and remain cost competitive and sustainable. The evaluation report further describes the results of the change with regards to the organisational KPI’s and the level of employee change readiness which was conducted through a questionnaire survey. A brief literature review is included in the Evaluation Report under section one describing key concepts about Production Systems, Lean Manufacturing and Change Management. The evaluation section includes recommendations based on the results of the research findings and ends with a conclusion. The literature review section explores the literature that supports production systems, lean manufacturing and change management concepts, its definitions, importance and benefits. The literature review describes and critiques key concepts of the research such as productions systems, MPS in particular, lean manufacturing concepts and related change management topics relevant to the research. The literature review defines production systems and the concepts of lean manufacturing, highlighting the benefits of the concepts to enhance organisations’ manufacturing capabilities. An integrated part of lean manufacturing is people and the implementation of lean manufacturing into an organisation requires change management theories therefore key understanding in this particular research was to discuss change management concepts, in particular, employee change readiness. The literature will discuss different tools to assess employee change readiness and from this develop an employee change readiness tool. The change management concepts evaluated change readiness and the consequences if organisations are not ready for change. The research methodology section describes how that the research was conducted in two phases, one to evaluate the implementation of MPS with regards to the organisational KPI’s (SQDCM). This was assessed through reports from projects and presentations made by the project teams on improvements of the organisational KPI’s. The second phase evaluated the change readiness of the employees prior to the implementation of MPS. This phase of the research was intended to retrieve quantitative data with an adapted questionnaire which was distributed to employees. To evaluate the change readiness, a change model known as ADKAR was used as an evaluation instrument. The modified ADKAR questionnaire was distributed to employees in hard copies and completed during a weekly team meeting. The results were summarised and descriptive statistics were used to analyse the final results. Microsoft Excel (2010 version) was used to illustrate and display the graphs. Section three discussed the research methodology in more detail. The study shows that although there were some positive changes that came from the implementation of MPS in MBCV, especially to the following KPI’s (Safety, Quality, Delivery and Cost), real consideration should be given to employee morale and the level of change readiness of MBCV employees.
- Full Text:
- Date Issued: 2015
Organizational commitment, age and gender effects on organizational citizenship behaviour of university employees
- Authors: Khayundi, Daniel Asiachi
- Date: 2011
- Subjects: Organizational behavior -- South Africa , Organizational effectiveness -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/25755 , vital:64476
- Description: Organizational citizenship behaviour is one of the important factors that enhance organizational effectiveness. The main purpose of this study was to explore the impact of Organizational commitment on Organizational Citizenship Behaviour (OCB). In this study, age and gender effects on OCB of tertiary institution employees were also examined. The data was collected from 68 academic and administration staff from the University of Fort Hare, Alice campus through questionnaires. The results show that 68 respondents are of the view that organizational commitment impacts positively in enhancing the organizational citizenship behaviour of the employees. The findings also reveal that age and gender play no role in the practice of employees OCB. Management can increase the levels of OCB in their employees by recognizing employees who engage themselves in such behaviour. Implications that can help management in the University of Fort Hare, Alice campus in augmenting the OCB of employees is also discussed. , Thesis (MCom) -- Faculty of Management and Commerce, 2011
- Full Text:
- Date Issued: 2011
The prevalence and consequences of workplace bullying in South Africa
- Authors: Momberg, Markus Albertus
- Date: 2011
- Subjects: Bullying in the workplace -- South Africa -- Prevention , Harrasment -- South Africa , Organizational behavior -- South Africa , Interpersonal relations -- South Africa , Labour laws and legislation -- South Africa
- Language: English
- Type: Thesis , Masters , LLM
- Identifier: vital:10211 , http://hdl.handle.net/10948/1572 , Bullying in the workplace -- South Africa -- Prevention , Harrasment -- South Africa , Organizational behavior -- South Africa , Interpersonal relations -- South Africa , Labour laws and legislation -- South Africa
- Description: A study is made of the ever-growing worldwide social pandemic of workplace bullying. We define workplace bullying in terms of its characteristics and distinguish it from unfair discrimination in the form of harassment. A survey is presented of its occurrence worldwide and how it manifests as an organisational conflict, both as hierarchical and horizontal abuse. This is analysed in terms of a social science perspective. We consider grievance reporting as an indication of trends in workplace bullying and discuss the limitations of such reporting. We review the consequent effects of such limitations on the health of workers and workplace efficiency and note the shortcomings of existing labour law in dealing with this inadequacy. Our findings are summarised, with recommendations for resolving this conflict situation.
- Full Text:
- Date Issued: 2011
Managing leader member exchange frequency effectively in a South African retail company
- Authors: Viljoen, Petrus Johannes Jacobus
- Date: 2009
- Subjects: Communication in organizations -- South Africa , Communication in management -- South Africa , Leadership -- South Africa , Organizational behavior -- South Africa , Organizational effectiveness -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8692 , http://hdl.handle.net/10948/1106 , Communication in organizations -- South Africa , Communication in management -- South Africa , Leadership -- South Africa , Organizational behavior -- South Africa , Organizational effectiveness -- South Africa
- Description: The purpose of this research is to highlight the importance of identifying the communication frequency within the leader-member exchange (LMX) relationship, and to appreciate what the positive or negative effect of a low or high LMX frequency has on this relationship and on staff morale. Management is for the most part responsible for communication frequency and is in a position and has the means to change such frequency or to add additional communication channels. The research was based on a program introduced in a South African retail company three years ago. Data was collected from 64 stores in the Western Cape and the results were statistically analysed on the SPSS16 program. The results clearly supported the hypotheses that, in a low-communication frequency area, an increase in communication frequency has a positive effect on staff morale and that the proximity to head office (or lack of it) does not have a negative effect on staff morale.
- Full Text:
- Date Issued: 2009
A study of the conducivness of the culture at Freeworld Automotive Coatings to the implementation of lean maunfacturing techniques
- Authors: Gray, Alexander George
- Date: 2008
- Subjects: Corporate culture -- South Africa , Organizational behavior -- South Africa , Organizational change -- South Africa , Organizational effectiveness -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8719 , http://hdl.handle.net/10948/910 , Corporate culture -- South Africa , Organizational behavior -- South Africa , Organizational change -- South Africa , Organizational effectiveness -- South Africa
- Description: It is becoming increasingly important for companies to be responsive to global demands and in order to remain competitive, many companies are looking at lean manufacturing to help them achieve this. Lean manufacturing is however more than just a set of tools as it also requires a change in the organisational culture of the company involved. The creation of an organisation that has a culture of continuous improvement and achieving results through its various principles and philosophies is a main factor in Toyota’s Toyota Way Model. It was the aim of this research study to analyse and determine the factors relating to the impact of an organisation’s culture on the concepts of lean manufacturing based on the Toyota Way model. This was achieved by analysing how conducive the current organisational culture at Freeworld Automotive Coatings to the implementation of Lean Manufacturing principles? The method used for the research study was the questionnaire method using a lean culture assessment questionnaire that has been designed by the researcher that was aligned to the principles important to the Toyota Way model. It can be concluded from the research findings of this study indicates that the existing organisational culture of Freeworld Automotive coatings is relatively conducive to the implementation of lean manufacturing principles within the company.
- Full Text:
- Date Issued: 2008