An anthropological investigation on academic performance of grade 12 learners: selected schools in King William’s Town, Eastern Cape
- Authors: Stuart, Sinaed
- Date: 2021-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54816 , vital:47910
- Description: The Eastern Cape is one of the poorest provinces in South Africa. The level of poverty, and lack of basic resources has given way to inadequacies in many of the services available to communities. From improper infrastructure, to a flawed or lacking public education system. Past and future research into the inadequacies and inequity that exists in the public education system need to act as a catalyst to policy changes, and intervention implementations to solve the issues that continue to persist. This study focuses on the factors that influence the academic performance of learners in matric in King Williams Town. The importance of this research is to investigate the issues that negatively impact on the performance of Grade 12 learners at Breidbach High School. Further, the importance of this study is to share the findings of the research with community members as well as the Department of Basic Education with the view and hope that they will address these issues. The research question is: What are the factors influencing academic performance of Grade 12 learners at Breidbach High School in Breidbach outside King Williams Town? The research objectives are as follows: to investigate and highlight factors associated with poor academic performance in the participating high school at Breidbach in King Williams Town, to contribute within the anthropology of education, adding to an already existing body of knowledge, with specific reference to the participating high school in King William’s Town and to come up with the recommendations with the view of addressing some of the challenges faced by the participating high school in King Williams Town. The study followed a qualitative approach which included various techniques and ethical compliance was adhered to. For the proposed study, the researcher will use ‘academic performance’ as a guideline for the conceptual framework. , Thesis (MA) -- Faculty of Humanities, Department of Sociology and Anthropology, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Stuart, Sinaed
- Date: 2021-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54816 , vital:47910
- Description: The Eastern Cape is one of the poorest provinces in South Africa. The level of poverty, and lack of basic resources has given way to inadequacies in many of the services available to communities. From improper infrastructure, to a flawed or lacking public education system. Past and future research into the inadequacies and inequity that exists in the public education system need to act as a catalyst to policy changes, and intervention implementations to solve the issues that continue to persist. This study focuses on the factors that influence the academic performance of learners in matric in King Williams Town. The importance of this research is to investigate the issues that negatively impact on the performance of Grade 12 learners at Breidbach High School. Further, the importance of this study is to share the findings of the research with community members as well as the Department of Basic Education with the view and hope that they will address these issues. The research question is: What are the factors influencing academic performance of Grade 12 learners at Breidbach High School in Breidbach outside King Williams Town? The research objectives are as follows: to investigate and highlight factors associated with poor academic performance in the participating high school at Breidbach in King Williams Town, to contribute within the anthropology of education, adding to an already existing body of knowledge, with specific reference to the participating high school in King William’s Town and to come up with the recommendations with the view of addressing some of the challenges faced by the participating high school in King Williams Town. The study followed a qualitative approach which included various techniques and ethical compliance was adhered to. For the proposed study, the researcher will use ‘academic performance’ as a guideline for the conceptual framework. , Thesis (MA) -- Faculty of Humanities, Department of Sociology and Anthropology, 2021
- Full Text:
- Date Issued: 2021-04
An assessment of risk management in a State-Owned Enterprise (SOE): a case of Transnet engineering
- Authors: Mnyiphika, Aphiwe
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53009 , vital:44868
- Description: State-owned enterprises are facing several challenges. The challenges are associated with several risks in the business environment. Risk management has become increasingly important in the day to operations of any enterprise. This study is conducted to assess risk management implementation and execution within a state-owned enterprise (SOE). The main reason behind this research is that very little is known about risk management in the SOE sector in South Africa, as can be seen by the perpetual failure of these organisations. Therefore, this research focused on assessing the implementation and execution of risk management at Transnet Engineering because it continues to suffer losses as a result of “state capture”. The study sought to find out the role of organisational culture on the adoption of risk management in a state-owned enterprise. the main objectives of the research focused on the impact of commitment on the adoption of risk management in a state-owned enterprise; the function of implementation on the adoption of risk management in a state-owned enterprise; and the impact of monitoring on the adoption of risk management in a state-owned enterprise. A qualitative research methodology was utilised to attain results for these research objectives.The areas focused on Transnet Engineering with it regions and excluded other subdivisions of Transnet such as Transnet National Ports Authority, Freight rail, Port Terminals Pipelines and Properties. Convenience sampling was used to select 10 appropriate participants who were willing to provide the needed information to furnish the study’s findings. Interviews were utilised to collect data for this study. The data that was collected in this study was analysed using thematic analysis. The main findings of this study show that the organisational culture of Transnet Engineering is not enhancing the adoption and implementation of Enterprise Risk Management (ERM). , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMMU Business School, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Mnyiphika, Aphiwe
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53009 , vital:44868
- Description: State-owned enterprises are facing several challenges. The challenges are associated with several risks in the business environment. Risk management has become increasingly important in the day to operations of any enterprise. This study is conducted to assess risk management implementation and execution within a state-owned enterprise (SOE). The main reason behind this research is that very little is known about risk management in the SOE sector in South Africa, as can be seen by the perpetual failure of these organisations. Therefore, this research focused on assessing the implementation and execution of risk management at Transnet Engineering because it continues to suffer losses as a result of “state capture”. The study sought to find out the role of organisational culture on the adoption of risk management in a state-owned enterprise. the main objectives of the research focused on the impact of commitment on the adoption of risk management in a state-owned enterprise; the function of implementation on the adoption of risk management in a state-owned enterprise; and the impact of monitoring on the adoption of risk management in a state-owned enterprise. A qualitative research methodology was utilised to attain results for these research objectives.The areas focused on Transnet Engineering with it regions and excluded other subdivisions of Transnet such as Transnet National Ports Authority, Freight rail, Port Terminals Pipelines and Properties. Convenience sampling was used to select 10 appropriate participants who were willing to provide the needed information to furnish the study’s findings. Interviews were utilised to collect data for this study. The data that was collected in this study was analysed using thematic analysis. The main findings of this study show that the organisational culture of Transnet Engineering is not enhancing the adoption and implementation of Enterprise Risk Management (ERM). , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMMU Business School, 2021
- Full Text:
- Date Issued: 2021-04
An assessment of the key factors that may impact the future demand for red meat in South Africa
- Authors: Pearce, Nathan
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53019 , vital:44887
- Description: The global human population is estimated to be in excess of nine billion by the year 2050, and the added population is expected to put further pressure on already over- extended resources such as food and water. Increased demand, positive growth and record high prices should be encouraging for the red meat industry. Despite all the positives such as the growth in the world population and the consumer’s ability to spend, the popularity of red meat around the world and in South Africa is continually declining in favour of white meat and other non-meat proteins. Although red meat will often be the most expensive component of any diet, the nutritional value that red meat offers as part of a healthy and balanced eating plan, should not be understated. This study intends to identify and assess factors that may impact on the future sustainable demand for red meat. Sixty-two adults were surveyed through an electronic questionnaire to assess their views on red meat consumption in South Africa. A set of 52 questions were deduced from the main focus and objectives. The data was analysed and conclusions derived from it. The results show that the demand for red meat is sustainable if outlets selling red meat are accessible and the preference for red meat remains, even with stiff competition from substitutes like pork, chicken and vegetables. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Pearce, Nathan
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53019 , vital:44887
- Description: The global human population is estimated to be in excess of nine billion by the year 2050, and the added population is expected to put further pressure on already over- extended resources such as food and water. Increased demand, positive growth and record high prices should be encouraging for the red meat industry. Despite all the positives such as the growth in the world population and the consumer’s ability to spend, the popularity of red meat around the world and in South Africa is continually declining in favour of white meat and other non-meat proteins. Although red meat will often be the most expensive component of any diet, the nutritional value that red meat offers as part of a healthy and balanced eating plan, should not be understated. This study intends to identify and assess factors that may impact on the future sustainable demand for red meat. Sixty-two adults were surveyed through an electronic questionnaire to assess their views on red meat consumption in South Africa. A set of 52 questions were deduced from the main focus and objectives. The data was analysed and conclusions derived from it. The results show that the demand for red meat is sustainable if outlets selling red meat are accessible and the preference for red meat remains, even with stiff competition from substitutes like pork, chicken and vegetables. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
An investigation into the effects of nano-carbons on the negative electrode morphology of lead acid batteries under high rate partial state of capacity cycling
- Authors: Bolo, Lukanyo
- Date: 2021-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53324 , vital:45132
- Description: New technological developments in the field of Hybrid Electric Vehicles (HEV’s), vehicle stop-start applications and electrical power utility devices have brought about new demands on the use of energy storage devices such as the Pb-acid battery. These applications require a new understanding and research into the material chemistry of the battery where it has to functionin a Partial State of Capacity Cycling (PSoCC) or High Rate Partial State of Capacity Cycling (HRPSoCC)duty. The Pb-acid battery is well known for its use in the automotive industry where it had worked for decades as a typical Starter, Lighting and Ignition (SLI) power source. However, the conventional Pb-acid battery is not suitable for the new types of vehicle demands and applications. When the Pb-lead acid battery is subjected to PSoCC conditions, very quickly excessive amount of non-conducting PbSO4crystals are formed on the negative plates of the battery that then drastically reduce its useful life in application. Over the years, researchers have shown that the small addition of certain carbon types to the negative plate active material (NAM) during battery manufacturing can reduce the sulfation effect thereby increasing its use the modern vehicle applications. This study investigated industrial manufactured cells that contained up to 0.5 % by weight two types of carbons in the NAM. These were compared to standard built cells in terms of their standard achievable capacities at various rates, their Cold Cranking Ability (CCA), their Dynamic Charge Acceptance (DCA) and a simplified PSoCC test. The carbons were classified as an activated carbon and a carbon nano-fiber and were included as a dry weight additive during the standard paste manufacturing process of the negative plate. Cells were built with a 9-plate configuration using standard expanded grid positive plates with a nominal rated capacity of 36 Ah. The cells were formed and subjected to a number of electrochemical tests, of which selected negative plates were then studied using Scanning Electron Microscopy (SEM) and Electrochemical in-situ Atomic Force Microscopy (EC-AFM). The microscopic study was then used to try and relate the observed material characteristics of the NAM with the carbons to the electrochemical results observed when testing a built cell. , Thesis (MA) --Faculty of Science, School of Biomolecular and Chemical Sciences, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Bolo, Lukanyo
- Date: 2021-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53324 , vital:45132
- Description: New technological developments in the field of Hybrid Electric Vehicles (HEV’s), vehicle stop-start applications and electrical power utility devices have brought about new demands on the use of energy storage devices such as the Pb-acid battery. These applications require a new understanding and research into the material chemistry of the battery where it has to functionin a Partial State of Capacity Cycling (PSoCC) or High Rate Partial State of Capacity Cycling (HRPSoCC)duty. The Pb-acid battery is well known for its use in the automotive industry where it had worked for decades as a typical Starter, Lighting and Ignition (SLI) power source. However, the conventional Pb-acid battery is not suitable for the new types of vehicle demands and applications. When the Pb-lead acid battery is subjected to PSoCC conditions, very quickly excessive amount of non-conducting PbSO4crystals are formed on the negative plates of the battery that then drastically reduce its useful life in application. Over the years, researchers have shown that the small addition of certain carbon types to the negative plate active material (NAM) during battery manufacturing can reduce the sulfation effect thereby increasing its use the modern vehicle applications. This study investigated industrial manufactured cells that contained up to 0.5 % by weight two types of carbons in the NAM. These were compared to standard built cells in terms of their standard achievable capacities at various rates, their Cold Cranking Ability (CCA), their Dynamic Charge Acceptance (DCA) and a simplified PSoCC test. The carbons were classified as an activated carbon and a carbon nano-fiber and were included as a dry weight additive during the standard paste manufacturing process of the negative plate. Cells were built with a 9-plate configuration using standard expanded grid positive plates with a nominal rated capacity of 36 Ah. The cells were formed and subjected to a number of electrochemical tests, of which selected negative plates were then studied using Scanning Electron Microscopy (SEM) and Electrochemical in-situ Atomic Force Microscopy (EC-AFM). The microscopic study was then used to try and relate the observed material characteristics of the NAM with the carbons to the electrochemical results observed when testing a built cell. , Thesis (MA) --Faculty of Science, School of Biomolecular and Chemical Sciences, 2021
- Full Text:
- Date Issued: 2021-04
Challenges faced by state owned entities and economic development in South Africa
- Willie, Ntsikelelo Mike Mncedi
- Authors: Willie, Ntsikelelo Mike Mncedi
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52976 , vital:44907
- Description: Background: State Owned Enterprises (SOEs) play a vital role in government activities and the delivery of basic services to the people. The Government is active in the key sectors, such as, services, utilities, transportation and construction. Presumably, the distribution of basic resources and infrastructure development is to some extent dependent on SOEs. South Africa is inundated with challenges in SOE’s, such as, lack of service delivery, poor financial management, less growth, massive unemployment, corruption and low business confidence. These are a threat to economic and financial sustainability of a country. Twenty years into democracy, South Africa’s SOEs environment had many scandals in both private and public sectors. SOEs such as SABC, Eskom, and Transnet had their share of malpractice, fraud and corruption in management and at board level. These incidents call for interrogation at all levels as the impact undermines political, economic stability and growth prospects. One of today’s core challenges is to justify the existence of some of the SOEs in our economy. Looking at South Africa, most of the SOEs financial performances are severely deteriorating. Due to their financial constraints, they receive a bailout from government to enable them to continue to operate. Aim: This study identified specific governance challenges faced by SOEs and economic development in South Africa, over the period of 10 years (2014 - 2018). The study made recommendations to restore good governance in SOEs. Setting: This study reviewed articles and literature on the challenges faced by SOEs and economic development in South Africa. Primary sources for the document review took the form of newspapers, various official reports and ongoing records of SOEs activities, government departments, student transcripts, mission statements, annual reports, policy, manuals, student handbooks, and strategic plans, and press releases, theses from academic institutions, trade journals, business journals, government publications and business review publications. Secondary sources used were published books and journal articles. , Thesis (MA) -- Faculty of Business and Economic Sciences , School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Willie, Ntsikelelo Mike Mncedi
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52976 , vital:44907
- Description: Background: State Owned Enterprises (SOEs) play a vital role in government activities and the delivery of basic services to the people. The Government is active in the key sectors, such as, services, utilities, transportation and construction. Presumably, the distribution of basic resources and infrastructure development is to some extent dependent on SOEs. South Africa is inundated with challenges in SOE’s, such as, lack of service delivery, poor financial management, less growth, massive unemployment, corruption and low business confidence. These are a threat to economic and financial sustainability of a country. Twenty years into democracy, South Africa’s SOEs environment had many scandals in both private and public sectors. SOEs such as SABC, Eskom, and Transnet had their share of malpractice, fraud and corruption in management and at board level. These incidents call for interrogation at all levels as the impact undermines political, economic stability and growth prospects. One of today’s core challenges is to justify the existence of some of the SOEs in our economy. Looking at South Africa, most of the SOEs financial performances are severely deteriorating. Due to their financial constraints, they receive a bailout from government to enable them to continue to operate. Aim: This study identified specific governance challenges faced by SOEs and economic development in South Africa, over the period of 10 years (2014 - 2018). The study made recommendations to restore good governance in SOEs. Setting: This study reviewed articles and literature on the challenges faced by SOEs and economic development in South Africa. Primary sources for the document review took the form of newspapers, various official reports and ongoing records of SOEs activities, government departments, student transcripts, mission statements, annual reports, policy, manuals, student handbooks, and strategic plans, and press releases, theses from academic institutions, trade journals, business journals, government publications and business review publications. Secondary sources used were published books and journal articles. , Thesis (MA) -- Faculty of Business and Economic Sciences , School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
Community development and sustainable livelihoods: the Jeffrey’s Bay wind farm bee-keeping initiative, South Africa
- Authors: Phillip, Busisiwe
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53033 , vital:44886
- Description: The Renewable Energy Independent Power Producer Procurement (REIPPP) policy requirements set by the South Africa Government have shaped the responsibility of the socio-economic trajectory to include various stakeholders in the economy, such as the private sector companies that operate in and around areas affected by poverty and unemployment. The Eastern Cape is among the provinces of South Africa that are trapped in poverty (Edwards, 2003). The Eastern Cape Socio-Economic Consultative Council (2019) reported that in the first quarter of 2019 the Eastern Cape had the highest unemployment rate (34.7%) in the country and that the youth unemployment rate was at 50.8%; a record high. The Kouga Municipality, which is where the Rooidraai community is situated in Ward 13, has a population of 98 558 people of which 38 412 are economically active and of these, 21.5% are unemployed (StatsSA, 2019). In view of this, there seems to be a problem addressing poverty in the Eastern Cape, especially in rural communities. The aim of this study was to investigate if the Jeffrey’s Bay Wind Farm (JBWF) can create initiatives aimed at sustainable community development. In doing so, the research question will be answered, which entails investigating ways that the leaders of the Jeffrey’s Bay Wind Farm project can employ to improve the beekeeping initiative’s outcomes and perhaps launch future initiatives that are aimed at developing communities. The Rooidraai community was the study’s area of research. This area was chosen because the beekeeping initiative is mainly situated in this community and also because the majority of the beneficiaries are situated in this area. The dearth of research on issues pertaining to community development and sustainable livelihoods through beekeeping was a motivating factor to conduct the study. The problem statement highlighted that private sector companies are not particularly well versed with regard to community development approaches that deal with beneficiaries of projects that are imposed upon them that result in undesired outcomes that could have been avoided had proper processes been followed. The study used the theories of community development and sustainable livelihoods to assist in the research problem statement as these theories deal with issues of human development which have proposed approaches such as bottom-up development, self-reliance and giving voice to people at grassroots level. The study employed the qualitative approach due to its non-emergent nature and also the ability to predetermine methods of data collection and analysis through which semi-structured interviews, observations and field notes were employed as data collection tools and a thematic analysis and SLF analysis approaches were used as approaches for analysing the data. The study employed purposive sampling to which eight members of the beekeeping project made the sample size. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Phillip, Busisiwe
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53033 , vital:44886
- Description: The Renewable Energy Independent Power Producer Procurement (REIPPP) policy requirements set by the South Africa Government have shaped the responsibility of the socio-economic trajectory to include various stakeholders in the economy, such as the private sector companies that operate in and around areas affected by poverty and unemployment. The Eastern Cape is among the provinces of South Africa that are trapped in poverty (Edwards, 2003). The Eastern Cape Socio-Economic Consultative Council (2019) reported that in the first quarter of 2019 the Eastern Cape had the highest unemployment rate (34.7%) in the country and that the youth unemployment rate was at 50.8%; a record high. The Kouga Municipality, which is where the Rooidraai community is situated in Ward 13, has a population of 98 558 people of which 38 412 are economically active and of these, 21.5% are unemployed (StatsSA, 2019). In view of this, there seems to be a problem addressing poverty in the Eastern Cape, especially in rural communities. The aim of this study was to investigate if the Jeffrey’s Bay Wind Farm (JBWF) can create initiatives aimed at sustainable community development. In doing so, the research question will be answered, which entails investigating ways that the leaders of the Jeffrey’s Bay Wind Farm project can employ to improve the beekeeping initiative’s outcomes and perhaps launch future initiatives that are aimed at developing communities. The Rooidraai community was the study’s area of research. This area was chosen because the beekeeping initiative is mainly situated in this community and also because the majority of the beneficiaries are situated in this area. The dearth of research on issues pertaining to community development and sustainable livelihoods through beekeeping was a motivating factor to conduct the study. The problem statement highlighted that private sector companies are not particularly well versed with regard to community development approaches that deal with beneficiaries of projects that are imposed upon them that result in undesired outcomes that could have been avoided had proper processes been followed. The study used the theories of community development and sustainable livelihoods to assist in the research problem statement as these theories deal with issues of human development which have proposed approaches such as bottom-up development, self-reliance and giving voice to people at grassroots level. The study employed the qualitative approach due to its non-emergent nature and also the ability to predetermine methods of data collection and analysis through which semi-structured interviews, observations and field notes were employed as data collection tools and a thematic analysis and SLF analysis approaches were used as approaches for analysing the data. The study employed purposive sampling to which eight members of the beekeeping project made the sample size. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
Customer experience in the South African retail banking industry
- Authors: Mtyu, Noluchumo
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53037 , vital:44874
- Description: This treatise explores customer experience in the South African banking industry and its importance for the success of retail banks. Customer experience leaves a memory that has critical effects on future spending of not only direct customers, but others around them. The main issues addressed by this study are how customer experience is a differentiator in the South African banking industry. The banking industry is a highly competitive industry and the importance of customer service in the banking industry is essential for business if they wish to stay relevant and have sustained continuity and growth. In today’s fast-evolving business life, customer experience has become the new battleground for businesses and banks can no longer rely on products or prices to be competitive. Retail banks now need to compete by providing exceptional customer experiences, which cannot be imitated by their competitors. Services provided by South African banks are very similar and banks need to use superior customer experiences to gain competitive advantage over rivals. Understanding customer experience in achieving customer satisfaction is essential to ensure that banks have satisfied customers who encourage others to join or stay with the bank. Once understood, customer experience will assist bank managers to provide inimitable and superior experiences, resulting in business success. The study aims to assist South African banks to improve customer experiences by investigating customer experience and factors that influence it. Definitions and theories are discussed as well as the importance of customer experience in the South African retail banking industry. This study specifically explored the role of the customer experience through factors brand experience, service experience and post-purchase experience. Each factor is statistically explored and its importance highlighted. An empirical study, using a questionnaire, was conducted amongst 858 respondents. The purpose of this was to determine the satisfaction levels of South African retail banking customers, by using data analyses and descriptive and inferential statistics to test the factors identified in the conceptual model. , Thesis (MA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Mtyu, Noluchumo
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53037 , vital:44874
- Description: This treatise explores customer experience in the South African banking industry and its importance for the success of retail banks. Customer experience leaves a memory that has critical effects on future spending of not only direct customers, but others around them. The main issues addressed by this study are how customer experience is a differentiator in the South African banking industry. The banking industry is a highly competitive industry and the importance of customer service in the banking industry is essential for business if they wish to stay relevant and have sustained continuity and growth. In today’s fast-evolving business life, customer experience has become the new battleground for businesses and banks can no longer rely on products or prices to be competitive. Retail banks now need to compete by providing exceptional customer experiences, which cannot be imitated by their competitors. Services provided by South African banks are very similar and banks need to use superior customer experiences to gain competitive advantage over rivals. Understanding customer experience in achieving customer satisfaction is essential to ensure that banks have satisfied customers who encourage others to join or stay with the bank. Once understood, customer experience will assist bank managers to provide inimitable and superior experiences, resulting in business success. The study aims to assist South African banks to improve customer experiences by investigating customer experience and factors that influence it. Definitions and theories are discussed as well as the importance of customer experience in the South African retail banking industry. This study specifically explored the role of the customer experience through factors brand experience, service experience and post-purchase experience. Each factor is statistically explored and its importance highlighted. An empirical study, using a questionnaire, was conducted amongst 858 respondents. The purpose of this was to determine the satisfaction levels of South African retail banking customers, by using data analyses and descriptive and inferential statistics to test the factors identified in the conceptual model. , Thesis (MA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
Customer experience: a comparative analysis between the banking and grocery retail sectors
- Authors: Pillay, Deneesha
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53007 , vital:44891
- Description: The notion of customer experience has gained prominence in the field of marketing over the last three decades. It has become a strategic imperative for firms in order to ensure sustained business growth. A positive customer experience not only has the ability to promote customer loyalty but can also assist firms in encouraging brand advocacy. While customer experience has been explored in several contexts, regions and industries, customer experience in South Africa’s banking and grocery retail sectors has not yet been adequately explored. Therefore, this study attempts to provide a comparative analysis of these two sectors and in turn present a model for improving customer experience as a marketing tool. The execution of this study requires a literature review to investigate the field of customer experience. This literature review assisted in developing a conceptual model for customer experience in the attempt of improving customer experience quality. Furthermore, this Treatise pursues a positivistic research approach using quantitative methods of analysis. Factor analysis was conducted using data gathered from an online questionnaire disseminated via e-mail. The sample of this study was selected at random using convenience and snowball sampling. A sample size of n = 858 is used in this study. Descriptive and inferential statistical analysis were conducted on the data. The primary contribution of this study was the presentation and statistical assessment of an exploratory factor analysis of factors influencing customer experience in South Africa’s grocery retail and banking sectors. This study found that the independent factors of Brand Experience, Service Experience and Post-purchase Experience were all found to have a positive effect on the overall customer experience. In the grocery-retail sector, Post-purchase Experience was found to have a strong positive correlation with customer experience. Brand Experience and Service Experience were strongly correlated with each other as independent factors, but did not demonstrate any practical or statistical significance in relation to the dependent factor, Customer Experience. However, in the banking sector, all of these factors demonstrate positive correlations with Customer Experience that are statistically and practically significant. The model presented in this study identifies the determinants of Customer Experience within both sectors. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Pillay, Deneesha
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53007 , vital:44891
- Description: The notion of customer experience has gained prominence in the field of marketing over the last three decades. It has become a strategic imperative for firms in order to ensure sustained business growth. A positive customer experience not only has the ability to promote customer loyalty but can also assist firms in encouraging brand advocacy. While customer experience has been explored in several contexts, regions and industries, customer experience in South Africa’s banking and grocery retail sectors has not yet been adequately explored. Therefore, this study attempts to provide a comparative analysis of these two sectors and in turn present a model for improving customer experience as a marketing tool. The execution of this study requires a literature review to investigate the field of customer experience. This literature review assisted in developing a conceptual model for customer experience in the attempt of improving customer experience quality. Furthermore, this Treatise pursues a positivistic research approach using quantitative methods of analysis. Factor analysis was conducted using data gathered from an online questionnaire disseminated via e-mail. The sample of this study was selected at random using convenience and snowball sampling. A sample size of n = 858 is used in this study. Descriptive and inferential statistical analysis were conducted on the data. The primary contribution of this study was the presentation and statistical assessment of an exploratory factor analysis of factors influencing customer experience in South Africa’s grocery retail and banking sectors. This study found that the independent factors of Brand Experience, Service Experience and Post-purchase Experience were all found to have a positive effect on the overall customer experience. In the grocery-retail sector, Post-purchase Experience was found to have a strong positive correlation with customer experience. Brand Experience and Service Experience were strongly correlated with each other as independent factors, but did not demonstrate any practical or statistical significance in relation to the dependent factor, Customer Experience. However, in the banking sector, all of these factors demonstrate positive correlations with Customer Experience that are statistically and practically significant. The model presented in this study identifies the determinants of Customer Experience within both sectors. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
Determinants of domestic savings: why Africa is dissaving
- Authors: Ruiters, Caviner Glen
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52966 , vital:44888
- Description: The World Bank has emphasized the role of savings in financing domestic fixed capital formation, technology, education, employment and economic growth. Many African countries have experienced decreased savings and increased current account deficits worsened by the global financial crisis and capital outflows. This study seeks to explore the determinants of savings and determine the savings trend of African countries compared to that of the world. To this end, annual time series data for 20 representative countries from different economic groups were obtained from World Bank Indicators, International Monetary Fund (IMF), Penn World Tables and Integrated Network for Societal Conflict Research (INSCR) database over the period 2000 to 2018. The Panel ARDL/ Pooled Mean Group estimator was used to analyse the data. The main findings were that household variables, capital flow variables, human capital variables, institutional quality variables, financial and other social macroeconomic variables determine savings. Further, the speed of adjustment show causality from the explanatory variables to savings. The use of income and monetary policy dummy variables indicates that there is no difference in determinants of savings for countries with different income groups and monetary policies. It was recommended that African countries invest in education and ICT infrastructure, improve their financial systems and restructure policies on good governance and political stability as this has a significant effect on savings. The study was limited by a lack of time series data for all African countries, therefore, future research involving an increased sample size and variables were recommended. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Ruiters, Caviner Glen
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52966 , vital:44888
- Description: The World Bank has emphasized the role of savings in financing domestic fixed capital formation, technology, education, employment and economic growth. Many African countries have experienced decreased savings and increased current account deficits worsened by the global financial crisis and capital outflows. This study seeks to explore the determinants of savings and determine the savings trend of African countries compared to that of the world. To this end, annual time series data for 20 representative countries from different economic groups were obtained from World Bank Indicators, International Monetary Fund (IMF), Penn World Tables and Integrated Network for Societal Conflict Research (INSCR) database over the period 2000 to 2018. The Panel ARDL/ Pooled Mean Group estimator was used to analyse the data. The main findings were that household variables, capital flow variables, human capital variables, institutional quality variables, financial and other social macroeconomic variables determine savings. Further, the speed of adjustment show causality from the explanatory variables to savings. The use of income and monetary policy dummy variables indicates that there is no difference in determinants of savings for countries with different income groups and monetary policies. It was recommended that African countries invest in education and ICT infrastructure, improve their financial systems and restructure policies on good governance and political stability as this has a significant effect on savings. The study was limited by a lack of time series data for all African countries, therefore, future research involving an increased sample size and variables were recommended. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
Driving factors of mobile banking application in South Africa
- Authors: Peter, Unati
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52984 , vital:44885
- Description: There has been a gaping variance between the number of mobile phone users and landline users in South Africa (RSA). Results from an assessment in 2011 suggested that 29 million South Africans subscribed to mobile phones versus 5 million landline users (Balabanoff, 2014). The exponential growth of mobile applications has been precipitated by the increased growth of the mobile phone market. This growth is coupled with numerous advantages that mobile services bring to the user, such as better operability, productivity advances and entertainment (Balabanoff, 2014). Even though adoption strategies regarding mobile banking have been studied in various parts of the world, acceptance of mobile banking applications in South Africa has not been greatly researched. Hence, this study focused on exploring consumer behaviour and acceptance towards adopting mobile banking in South Africa, where mobile banking is at an elementary stage, but provides potential benefits to both users and business at large. A quantitative research style was followed by this research. An electronic quantitative questionnaire was distributed to South African civilians who are eligible to hold bank accounts in their own names. The research was then conducted on a sample size of 86 respondents. Due to limitations on time, this study utilised convenience sampling. Data gathered from the questionnaires was examined using statistical analysis to scrutinise the correlation between the variables used in the research model, this being Unified Theory of Acceptance and Use of Technology (UTAUT) model. The UTAUT is commonly used to predict and explain factors that influence the adoption of technology by users. These factors help decision-makers in formulating technology acceptance strategies. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Peter, Unati
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52984 , vital:44885
- Description: There has been a gaping variance between the number of mobile phone users and landline users in South Africa (RSA). Results from an assessment in 2011 suggested that 29 million South Africans subscribed to mobile phones versus 5 million landline users (Balabanoff, 2014). The exponential growth of mobile applications has been precipitated by the increased growth of the mobile phone market. This growth is coupled with numerous advantages that mobile services bring to the user, such as better operability, productivity advances and entertainment (Balabanoff, 2014). Even though adoption strategies regarding mobile banking have been studied in various parts of the world, acceptance of mobile banking applications in South Africa has not been greatly researched. Hence, this study focused on exploring consumer behaviour and acceptance towards adopting mobile banking in South Africa, where mobile banking is at an elementary stage, but provides potential benefits to both users and business at large. A quantitative research style was followed by this research. An electronic quantitative questionnaire was distributed to South African civilians who are eligible to hold bank accounts in their own names. The research was then conducted on a sample size of 86 respondents. Due to limitations on time, this study utilised convenience sampling. Data gathered from the questionnaires was examined using statistical analysis to scrutinise the correlation between the variables used in the research model, this being Unified Theory of Acceptance and Use of Technology (UTAUT) model. The UTAUT is commonly used to predict and explain factors that influence the adoption of technology by users. These factors help decision-makers in formulating technology acceptance strategies. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
Ecosexual digital war machines: minoritarian environmental desires in the age of new media
- Authors: Weideman, Lisa
- Date: 2021-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54828 , vital:47915
- Description: Today the (Transnational) State Apparatuses of neoliberal capitalism, ranging from educational institutions to mass media and financial institutions, have effectively created and channelled desires towards consumerism, predicated on resource-extractive practices, within the context of what Gilles Deleuze calls societies of control. This control has also intensified in the digital era, particularly through Internet-based technologies which provide increasingly efficient platforms for the escalation of commodification – ironically, despite the reality of ecological crisis being precipitated by the related extractive practices to the point where it now threatens the continued existence of life on earth. , Thesis (MA) -- Faculty of Humanities, School of Language, Media and Communication, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Weideman, Lisa
- Date: 2021-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54828 , vital:47915
- Description: Today the (Transnational) State Apparatuses of neoliberal capitalism, ranging from educational institutions to mass media and financial institutions, have effectively created and channelled desires towards consumerism, predicated on resource-extractive practices, within the context of what Gilles Deleuze calls societies of control. This control has also intensified in the digital era, particularly through Internet-based technologies which provide increasingly efficient platforms for the escalation of commodification – ironically, despite the reality of ecological crisis being precipitated by the related extractive practices to the point where it now threatens the continued existence of life on earth. , Thesis (MA) -- Faculty of Humanities, School of Language, Media and Communication, 2021
- Full Text: false
- Date Issued: 2021-04
Enablers and dis-enablers to the success of the East London industrial development zone
- Authors: Ramncwana, Ayanda
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52967 , vital:44890
- Description: Special Economic Zones (SEZs) have been a global phenomenon since the 1960s and have been integral to the transformation of emerging and ailing economies. In 2002 the South African government identified SEZs as instruments for advancing its economy into a higher industrialisation path based the assessment of potential socio-economic gains. Past research findings, however, suggest that South African SEZs, when compared to international SEZ performances, are lagging behind both in terms of delivering a compelling SEZ value proposition and achieving the desired socio-economic gains. Limited research has been conducted on the factors which enable and dis-enable the success of SEZs in South Africa. This study evaluates the factors that enable and dis-enable the effectiveness of South African SEZs in achieving their socio-economic development objectives. Applying a qualitative case study methodology, research was conducted on the East London Industrial Development Zone(ELIDZ), one of the first SEZs to be designated in South Africa in 2002. The study finds that a weak SEZ regulatory framework characterised by slow delivery of important SEZ industrial support has dis-enabled South African SEZs. A complex business environment has also dis-enabled the competitiveness of South African SEZs. The study reveals that while it is easier to conduct business inside the SEZs, South African SEZs are not given adequate policy latitude to be an experimental ground to drive reform that will improve the ease of doing business in South Africa. A challenging labour market marred by low productivity, high production costs and inadequately skilled labour continue to challenge the success of SEZs in South Africa. Poor regional infrastructure and delays in the roll out of fiscal incentives, are also some of the factors that have dis-enabled the success of the East London IDZ. World-class infrastructure inside the ELIDZ, inherent locational competitive advantages and the existence of locational-specific non-fiscal incentives have, however, been the key enablers that have improved the competitiveness of the ELIDZ. Despite some of the notable dis-enablers to the competitiveness of South African SEZs, the ELIDZ has done well in achieving short-term static outcomes such as employment, exports, investment attraction and FDI despite some of the factors that had dis-enabled the zone. The zone has also achieved certain dynamic outcomes such as skills upgrading, industrial upgrading, technology transfer and diversification of the economic output, albeit these still being at low levels. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Ramncwana, Ayanda
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52967 , vital:44890
- Description: Special Economic Zones (SEZs) have been a global phenomenon since the 1960s and have been integral to the transformation of emerging and ailing economies. In 2002 the South African government identified SEZs as instruments for advancing its economy into a higher industrialisation path based the assessment of potential socio-economic gains. Past research findings, however, suggest that South African SEZs, when compared to international SEZ performances, are lagging behind both in terms of delivering a compelling SEZ value proposition and achieving the desired socio-economic gains. Limited research has been conducted on the factors which enable and dis-enable the success of SEZs in South Africa. This study evaluates the factors that enable and dis-enable the effectiveness of South African SEZs in achieving their socio-economic development objectives. Applying a qualitative case study methodology, research was conducted on the East London Industrial Development Zone(ELIDZ), one of the first SEZs to be designated in South Africa in 2002. The study finds that a weak SEZ regulatory framework characterised by slow delivery of important SEZ industrial support has dis-enabled South African SEZs. A complex business environment has also dis-enabled the competitiveness of South African SEZs. The study reveals that while it is easier to conduct business inside the SEZs, South African SEZs are not given adequate policy latitude to be an experimental ground to drive reform that will improve the ease of doing business in South Africa. A challenging labour market marred by low productivity, high production costs and inadequately skilled labour continue to challenge the success of SEZs in South Africa. Poor regional infrastructure and delays in the roll out of fiscal incentives, are also some of the factors that have dis-enabled the success of the East London IDZ. World-class infrastructure inside the ELIDZ, inherent locational competitive advantages and the existence of locational-specific non-fiscal incentives have, however, been the key enablers that have improved the competitiveness of the ELIDZ. Despite some of the notable dis-enablers to the competitiveness of South African SEZs, the ELIDZ has done well in achieving short-term static outcomes such as employment, exports, investment attraction and FDI despite some of the factors that had dis-enabled the zone. The zone has also achieved certain dynamic outcomes such as skills upgrading, industrial upgrading, technology transfer and diversification of the economic output, albeit these still being at low levels. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
Enhancing the provision of social housing through public-private partnerships in Buffalo City Metropolitan Municipality
- Authors: Sobuza, Duduzile
- Date: 2021-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54806 , vital:47905
- Description: The purpose of this study was to establish the extent to which the provision of social housing can be enhanced through public-private partnerships (PPPs) in the Buffalo City Municipality. A total quality management approach was used as a foundation to understand the application of PPPs in social housing delivery in the Buffalo City Municipality. The study was desktop research to understand the role of PPPs in the provision of social housing. The findings of the study revealed that PPPs provide additional capital for social housing development. The study highlighted that PPPs play a crucial role in providing alternative management and implementation skills as well as offering greater efficiency in the utilisation of financial resources in the delivery of social housing. The findings of the study further revealed that PPPs accelerate social housing delivery through the provision of additional sources of finance where the government is unable to increase public debt to meet investment needs. The study also identified a plethora of constraints that can hinder the adoption of PPP initiatives in social housing delivery. These include capacity constraints, financial constraints, lack of access to land and an unfavourable policy environment. Subsequently, the study advanced a set of recommendations in this regard that includes the creation of transparent and competitive procurement processes, government support in terms of financial incentives, review of the regulatory framework to improve access to land and the regulation of financial services institutions for access to affordable housing credit. , Thesis (MA) -- Faculty of Humanities, Department of Public Management and Leadership , 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Sobuza, Duduzile
- Date: 2021-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54806 , vital:47905
- Description: The purpose of this study was to establish the extent to which the provision of social housing can be enhanced through public-private partnerships (PPPs) in the Buffalo City Municipality. A total quality management approach was used as a foundation to understand the application of PPPs in social housing delivery in the Buffalo City Municipality. The study was desktop research to understand the role of PPPs in the provision of social housing. The findings of the study revealed that PPPs provide additional capital for social housing development. The study highlighted that PPPs play a crucial role in providing alternative management and implementation skills as well as offering greater efficiency in the utilisation of financial resources in the delivery of social housing. The findings of the study further revealed that PPPs accelerate social housing delivery through the provision of additional sources of finance where the government is unable to increase public debt to meet investment needs. The study also identified a plethora of constraints that can hinder the adoption of PPP initiatives in social housing delivery. These include capacity constraints, financial constraints, lack of access to land and an unfavourable policy environment. Subsequently, the study advanced a set of recommendations in this regard that includes the creation of transparent and competitive procurement processes, government support in terms of financial incentives, review of the regulatory framework to improve access to land and the regulation of financial services institutions for access to affordable housing credit. , Thesis (MA) -- Faculty of Humanities, Department of Public Management and Leadership , 2021
- Full Text:
- Date Issued: 2021-04
Entrepreneurial intentions of Eskom employees in the Eastern Cape
- Authors: Ngamlana, Vuyiseka Pakama
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53026 , vital:44871
- Description: Entrepreneurship has been gathering increasing attention because of its critical impact on the economy. This is due to Entrepreneurship serving both as an engine driving economic growth and as a strategy, which promotes the discovery, dissemination and implementation of innovation. In South Africa, limited research has been conducted to test the entrepreneurial intentions of employees working in the State Owned Enterprises (SOEs). SOEs such as Eskom are facing significant political, institutional and normative pressures which minimise its ability to perform its mandate. Eskom has a surplus work force with a headcount of 47 600 employees, this is 15 000 more than the headcount it had a decade ago, while the electricity production has not changed. The aim of this study is to examine entrepreneurial intentions of Eskom employees and the factors that influence individuals to select employment in the public sector. The entrepreneurial intention model used in this study draws from the work by Mhlanga (2019). The model consists of culture, family obligations, job security, role modelling, entrepreneurial self – efficacy, access to financial resources and locus of control to entrepreneurial intentions. Convenience sampling was used in this study (n=160). The research design involved a cross-sectional approach. SPSS and STATA statistical software were used for the analyses. Job security, role modelling and selfefficacy were found to influence entrepreneurial intentions of Eskom employees in the Eastern Cape. Eskom employees in the Eastern Cape were found to be optimistic about the availability of financing and accessibility for start-ups business ventures. One of the recommendations therefore is for Eskom management to facilitate initiatives such as Entrepreneurship Workshops for Eskom employees to network and share ideas, with funders and mentors. The target population consist of 2050 employees sample size of 160 respondents was obtained. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NNU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Ngamlana, Vuyiseka Pakama
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53026 , vital:44871
- Description: Entrepreneurship has been gathering increasing attention because of its critical impact on the economy. This is due to Entrepreneurship serving both as an engine driving economic growth and as a strategy, which promotes the discovery, dissemination and implementation of innovation. In South Africa, limited research has been conducted to test the entrepreneurial intentions of employees working in the State Owned Enterprises (SOEs). SOEs such as Eskom are facing significant political, institutional and normative pressures which minimise its ability to perform its mandate. Eskom has a surplus work force with a headcount of 47 600 employees, this is 15 000 more than the headcount it had a decade ago, while the electricity production has not changed. The aim of this study is to examine entrepreneurial intentions of Eskom employees and the factors that influence individuals to select employment in the public sector. The entrepreneurial intention model used in this study draws from the work by Mhlanga (2019). The model consists of culture, family obligations, job security, role modelling, entrepreneurial self – efficacy, access to financial resources and locus of control to entrepreneurial intentions. Convenience sampling was used in this study (n=160). The research design involved a cross-sectional approach. SPSS and STATA statistical software were used for the analyses. Job security, role modelling and selfefficacy were found to influence entrepreneurial intentions of Eskom employees in the Eastern Cape. Eskom employees in the Eastern Cape were found to be optimistic about the availability of financing and accessibility for start-ups business ventures. One of the recommendations therefore is for Eskom management to facilitate initiatives such as Entrepreneurship Workshops for Eskom employees to network and share ideas, with funders and mentors. The target population consist of 2050 employees sample size of 160 respondents was obtained. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NNU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
Entrepreneurship development in South Africa
- Authors: Sibara, Siphokazi Nontando
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52986 , vital:44894
- Description: The current unemployment rate in South Africa is sitting at 30%. The South African government has identified various ways of combating this high rate. Entrepreneurship has been identified as one of the tools that can be utilised by the country to assist bring down these high levels. However, it seems that even though this is the case, there has been a decline in the sustainability of entrepreneurship. As per the GEM 2018 report on entrepreneurial activity in South Africa in the age group 25 – 34 years, there has been a downward trend as it has increased back from the low 2016 levels of 6.3% to 14.5% in 2017. The study aims to explore variables that can assist to develop entrepreneurship in South Africa, thereby assisting with its sustainability. Once entrepreneurship is sustainable it can assist with creating job opportunities thereby decreasing the high levels of unemployment in the country. The study starts by asking several research questions that introduce the various variables were identified that have an impact on the development of entrepreneurship. The variables that have been identified are the following: education, national and business culture, support, business skills and competencies. The study uses these variables to investigate the path leading to entrepreneurship development in the country. A qualitative research methodology has been used to carry out the research. Participants from the Eastern Cape, East London area are identified as a sample with which to conduct interviews and collect data. , Thesis (MA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Sibara, Siphokazi Nontando
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52986 , vital:44894
- Description: The current unemployment rate in South Africa is sitting at 30%. The South African government has identified various ways of combating this high rate. Entrepreneurship has been identified as one of the tools that can be utilised by the country to assist bring down these high levels. However, it seems that even though this is the case, there has been a decline in the sustainability of entrepreneurship. As per the GEM 2018 report on entrepreneurial activity in South Africa in the age group 25 – 34 years, there has been a downward trend as it has increased back from the low 2016 levels of 6.3% to 14.5% in 2017. The study aims to explore variables that can assist to develop entrepreneurship in South Africa, thereby assisting with its sustainability. Once entrepreneurship is sustainable it can assist with creating job opportunities thereby decreasing the high levels of unemployment in the country. The study starts by asking several research questions that introduce the various variables were identified that have an impact on the development of entrepreneurship. The variables that have been identified are the following: education, national and business culture, support, business skills and competencies. The study uses these variables to investigate the path leading to entrepreneurship development in the country. A qualitative research methodology has been used to carry out the research. Participants from the Eastern Cape, East London area are identified as a sample with which to conduct interviews and collect data. , Thesis (MA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
Evaluation of local economic development in Jinja City-Uganda
- Authors: Wambi, Brian Dan
- Date: 2021-04
- Subjects: Uganda , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53041 , vital:44905
- Description: The purpose of this study was to evaluate the implementation of Local Economic Development in Jinja city of Uganda. The research examined the process of service delivery, strategies of implementing Local Economic Development as well as the impact of the initiated development projects to the people. The results showed that the implementation of Local Economic Development in Jinja city can positively change the citizen’s social and economic status hence an improvement in their livelihood and standards of living. Also, implementation of Local Economic Development can grow domestic businesses and enhance local trade, as well as improve service delivery to the people. The study holds practical implications that Local Economic Development can reduce poverty rates in Jinja city through advancement of industrialisation, elevation of tourism, development of the mining sector, and promotion of fishing and agriculture activities to create jobs for the people. The results of this research hold significant theoretical implications that predictions and explanations based on the studied models in this report can be well replicated in the Ugandan context provided that suitable local content is used instead of imported content. Methodologically a systematic literature review of available published, reviewed articles was carried out, a random sample was used to select the studied articles in this research. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Wambi, Brian Dan
- Date: 2021-04
- Subjects: Uganda , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53041 , vital:44905
- Description: The purpose of this study was to evaluate the implementation of Local Economic Development in Jinja city of Uganda. The research examined the process of service delivery, strategies of implementing Local Economic Development as well as the impact of the initiated development projects to the people. The results showed that the implementation of Local Economic Development in Jinja city can positively change the citizen’s social and economic status hence an improvement in their livelihood and standards of living. Also, implementation of Local Economic Development can grow domestic businesses and enhance local trade, as well as improve service delivery to the people. The study holds practical implications that Local Economic Development can reduce poverty rates in Jinja city through advancement of industrialisation, elevation of tourism, development of the mining sector, and promotion of fishing and agriculture activities to create jobs for the people. The results of this research hold significant theoretical implications that predictions and explanations based on the studied models in this report can be well replicated in the Ugandan context provided that suitable local content is used instead of imported content. Methodologically a systematic literature review of available published, reviewed articles was carried out, a random sample was used to select the studied articles in this research. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
Export diversification, export specialization and economic growth in G20 countries
- Authors: Siswana, Sinesipho
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52951 , vital:44898
- Description: This study sought out to empirically investigate whether it is export diversification or export concentration that would help achieve and sustain higher economic growth in the G20 countries using data over the period of 1995 to 2017. The empirical analysis uses the Autoregressive Distributed Lag (ARDL) model within a Pooled Mean Group (PMG) to evaluate the existence of a long run cointegration and as a baseline for examining whether the relationship between export diversification (concentration) and growth is nonlinear through a Nonlinear Autoregressive Distributed Lag (NARDL) model. The ARDL model confirms that the is a long run cointegration between the variables where both export diversification and concentration have a positive impact on growth. On the other hand, the NARDL model confirms that the relationship between export diversification and growth in the G20 countries is a nonlinear where a positive change in diversification has a negative effect on growth, while negative changes have a positive effect, thus, diversification has a negative effect on growth. The NARDL results for concentration do not confirm any nonlinearities, this implies that both positive and negative changes in concentration have negative and statistically insignificant effects on growth. Both the panel ARDL and panel NARDL model are superior models that can account and correct any serial autocorrelation that may exist, thus making the results robust enough. Seemingly, that both export diversification and concentration have a negative effect on growth and this effect may be attributed to the sample being a mixture of developed and developing economies, the study further analysed the effect on to sub-samples (G7 and non-G7). The results for the G7 panel show that there is no evidence of a nonlinear relationship between growth and concentration, as a positive change has a positive effect and a negative change has a negative effect. Overall, the G7 NARDL results are show that concentration will accelerate growth in developed economies in the long run more than diversification. The results for the non-G7 panel the NARDL results show that there is a linear relationship between export diversification (concentration) and growth. The overall, results of the study suggest, that for the G20 countries developmental levels need to be considered in order to know the correct export composition strategy to adopt in order to accelerate growth. With that said, in developed countries like the G7 export concentration would be beneficial in accelerating growth, while in developing countries like the non-G7 countries export diversification would accelerate growth. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Siswana, Sinesipho
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52951 , vital:44898
- Description: This study sought out to empirically investigate whether it is export diversification or export concentration that would help achieve and sustain higher economic growth in the G20 countries using data over the period of 1995 to 2017. The empirical analysis uses the Autoregressive Distributed Lag (ARDL) model within a Pooled Mean Group (PMG) to evaluate the existence of a long run cointegration and as a baseline for examining whether the relationship between export diversification (concentration) and growth is nonlinear through a Nonlinear Autoregressive Distributed Lag (NARDL) model. The ARDL model confirms that the is a long run cointegration between the variables where both export diversification and concentration have a positive impact on growth. On the other hand, the NARDL model confirms that the relationship between export diversification and growth in the G20 countries is a nonlinear where a positive change in diversification has a negative effect on growth, while negative changes have a positive effect, thus, diversification has a negative effect on growth. The NARDL results for concentration do not confirm any nonlinearities, this implies that both positive and negative changes in concentration have negative and statistically insignificant effects on growth. Both the panel ARDL and panel NARDL model are superior models that can account and correct any serial autocorrelation that may exist, thus making the results robust enough. Seemingly, that both export diversification and concentration have a negative effect on growth and this effect may be attributed to the sample being a mixture of developed and developing economies, the study further analysed the effect on to sub-samples (G7 and non-G7). The results for the G7 panel show that there is no evidence of a nonlinear relationship between growth and concentration, as a positive change has a positive effect and a negative change has a negative effect. Overall, the G7 NARDL results are show that concentration will accelerate growth in developed economies in the long run more than diversification. The results for the non-G7 panel the NARDL results show that there is a linear relationship between export diversification (concentration) and growth. The overall, results of the study suggest, that for the G20 countries developmental levels need to be considered in order to know the correct export composition strategy to adopt in order to accelerate growth. With that said, in developed countries like the G7 export concentration would be beneficial in accelerating growth, while in developing countries like the non-G7 countries export diversification would accelerate growth. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
Financing of local economic development initiatives in South Africa
- Authors: Moses, Itumeleng James
- Date: 2021-04
- Subjects: Grahamstown (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53035 , vital:44864
- Description: Post the 2008/09 global economic and financial crises, increased calls have been made for exploration and consideration of alternative sources of funding for economic development at a local level. To limit dependence on restricted and sometimes dwindling public finances from central government, many countries in the world have considered various alternative forms of financing. In South Africa, only four of the eight metropolitan municipalities (in short metros), have introduced municipal bonds primarily to finance their infrastructure development initiatives. Having noted the reluctance of metros and secondary cities in South Africa to explore alternative sources to finance their local economic development (LED) initiatives, this study advocates for the use of municipal bonds in the Mangaung Metropolitan Municipality (henceforth Mangaung Metro), as an alternative source of finance for its LED initiatives, especially its infrastructure development programme. The study further presents evidence for the other metros in South Africa, where municipal bonds have worked as an additional and/or alternative source of finance. Using analysis of socio-economic conditions as well as selected financial ratios, the study compares Mangaung Metro to the other four metros that have issued municipal bonds in order to assess the state of readiness and the viability of a municipality bond for the metro. On the analysis of socio-economic conditions, this study found that on the one hand, the Mangaung Metro lags all the other metros under review on almost all the indicators, whilst the economic and labour market data highlights the development potential of the metro. On the financial analysis, the study found that Mangaung Metro’s financial situation seems to have been improving and could have been described as sound up to 2015/16, and that the deterioration in the metro’s finance coincided with the changes in the political and 6 administrative leadership and management of the metro. , Thesis (MPhil) -- Faculty of Business and Economic Sciences, School of Economics Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Moses, Itumeleng James
- Date: 2021-04
- Subjects: Grahamstown (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53035 , vital:44864
- Description: Post the 2008/09 global economic and financial crises, increased calls have been made for exploration and consideration of alternative sources of funding for economic development at a local level. To limit dependence on restricted and sometimes dwindling public finances from central government, many countries in the world have considered various alternative forms of financing. In South Africa, only four of the eight metropolitan municipalities (in short metros), have introduced municipal bonds primarily to finance their infrastructure development initiatives. Having noted the reluctance of metros and secondary cities in South Africa to explore alternative sources to finance their local economic development (LED) initiatives, this study advocates for the use of municipal bonds in the Mangaung Metropolitan Municipality (henceforth Mangaung Metro), as an alternative source of finance for its LED initiatives, especially its infrastructure development programme. The study further presents evidence for the other metros in South Africa, where municipal bonds have worked as an additional and/or alternative source of finance. Using analysis of socio-economic conditions as well as selected financial ratios, the study compares Mangaung Metro to the other four metros that have issued municipal bonds in order to assess the state of readiness and the viability of a municipality bond for the metro. On the analysis of socio-economic conditions, this study found that on the one hand, the Mangaung Metro lags all the other metros under review on almost all the indicators, whilst the economic and labour market data highlights the development potential of the metro. On the financial analysis, the study found that Mangaung Metro’s financial situation seems to have been improving and could have been described as sound up to 2015/16, and that the deterioration in the metro’s finance coincided with the changes in the political and 6 administrative leadership and management of the metro. , Thesis (MPhil) -- Faculty of Business and Economic Sciences, School of Economics Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
Fiscal consolidation framework: tax compliance and behavioural response in the South African context
- Authors: Tshabalala, Nomonde
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52993 , vital:44897
- Description: Recent unfavourable macroeconomic and socio-economic conditions have placed South Africa’s economy in a difficult fiscal situation with rapidly growing public debt and large government deficits. South Africa’s government expenditure cuts and tax hikes have not achieved the goal of Public debt reduction and economic growth has been shrinking, recorded to have shrunk by an annualised 0.6% in 2019. Fiscal policy is a mix of government spending and tax and this study reviewed the tax side of fiscal policy and its effectiveness in reducing government debt, the study further explored the behavioural factors that influence taxpayers’ decisions to comply with tax and the strategies that can be used to increase compliance and improve tax administration and collection by the South African Revenue Services (SARS). This study employed the ordered logistic model to compare the behaviour of South African citizens towards tax compliance and tax evasion. findings revealed that the perceptions, attitudes, and behaviour of South African citizens have generally shifted from a society that values tax compliance to a nation that justifies cheating on taxes. The main behavioural factors that shape perception and behaviour towards tax compliance and tax evasion were found to be amongst others demographic factors such as age, level of education, employment status, social class, income level, and ethnic group. In addition to demographic factors, the level of confidence and patriotism have proved to be important variables that shape taxpayers’ compliance decision. Regarding the aforementioned variables, the study found that the level of confidence in the government has significantly reduced as well as the degree of patriotism. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
Fiscal consolidation framework: tax compliance and behavioural response in the South African context
- Authors: Tshabalala, Nomonde
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52993 , vital:44897
- Description: Recent unfavourable macroeconomic and socio-economic conditions have placed South Africa’s economy in a difficult fiscal situation with rapidly growing public debt and large government deficits. South Africa’s government expenditure cuts and tax hikes have not achieved the goal of Public debt reduction and economic growth has been shrinking, recorded to have shrunk by an annualised 0.6% in 2019. Fiscal policy is a mix of government spending and tax and this study reviewed the tax side of fiscal policy and its effectiveness in reducing government debt, the study further explored the behavioural factors that influence taxpayers’ decisions to comply with tax and the strategies that can be used to increase compliance and improve tax administration and collection by the South African Revenue Services (SARS). This study employed the ordered logistic model to compare the behaviour of South African citizens towards tax compliance and tax evasion. findings revealed that the perceptions, attitudes, and behaviour of South African citizens have generally shifted from a society that values tax compliance to a nation that justifies cheating on taxes. The main behavioural factors that shape perception and behaviour towards tax compliance and tax evasion were found to be amongst others demographic factors such as age, level of education, employment status, social class, income level, and ethnic group. In addition to demographic factors, the level of confidence and patriotism have proved to be important variables that shape taxpayers’ compliance decision. Regarding the aforementioned variables, the study found that the level of confidence in the government has significantly reduced as well as the degree of patriotism. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
Fisher’s hypothesis from a disaggregated perspective for South Africa: an asymmetric approach
- Authors: Mbekeni, Lutho
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52978 , vital:44863
- Description: In this study, we re-examine Fisher’s hypothesis for the South African economy during the post-inflation targeting era of 2002:Q1 to 2019:Q4, and in doing so, we present four noteworthy empirical contributions. Firstly, we employ two nonlinear frameworks to carry out our empirical analysis, i.e. i) Flexible Fourier Function (FFF) unit root tests, and ii) Nonlinear Autoregressive Distributed Lag model (NARDL). Secondly, we take the disaggregated approach in examining Fisher’s hypothesis by making use of survey-based inflation expectations data for financial analysts, the business sector, trade unions representatives, and household participants. Thirdly, we capture our inflation expectations using three different forecast horizons (i.e. current, 12-month ahead, and 24-month ahead). Lastly, we conduct a sensitivity analysis. After employing our FFF based tests, the empirical results highlighted the Reserve Bank’s success of stabilizing real interest rates for periods subsequent to the 2008 Subprime crisis, as compared to periods before the crisis. Furthermore, after employing the NARDL model, we observed that nominal interest rates are more responsive to the falling inflation expectations across all economic agents except for trade unions during the pre-crisis period. On the other hand, nominal interest rates were found to be more responsive to rising expectations of all economic agents in the post-crisis period. Essentially, our findings have important policy implications for monetary policy. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Mbekeni, Lutho
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52978 , vital:44863
- Description: In this study, we re-examine Fisher’s hypothesis for the South African economy during the post-inflation targeting era of 2002:Q1 to 2019:Q4, and in doing so, we present four noteworthy empirical contributions. Firstly, we employ two nonlinear frameworks to carry out our empirical analysis, i.e. i) Flexible Fourier Function (FFF) unit root tests, and ii) Nonlinear Autoregressive Distributed Lag model (NARDL). Secondly, we take the disaggregated approach in examining Fisher’s hypothesis by making use of survey-based inflation expectations data for financial analysts, the business sector, trade unions representatives, and household participants. Thirdly, we capture our inflation expectations using three different forecast horizons (i.e. current, 12-month ahead, and 24-month ahead). Lastly, we conduct a sensitivity analysis. After employing our FFF based tests, the empirical results highlighted the Reserve Bank’s success of stabilizing real interest rates for periods subsequent to the 2008 Subprime crisis, as compared to periods before the crisis. Furthermore, after employing the NARDL model, we observed that nominal interest rates are more responsive to the falling inflation expectations across all economic agents except for trade unions during the pre-crisis period. On the other hand, nominal interest rates were found to be more responsive to rising expectations of all economic agents in the post-crisis period. Essentially, our findings have important policy implications for monetary policy. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04