The effect of interest rates on investment spending: an empirical analysis of South Africa
- Authors: Dakin, Nicholas John
- Date: 2016
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:1131 , http://hdl.handle.net/10962/d1021174
- Description: This thesis investigates the nature and strength of the relationship between short-, medium-, and long-term real interest rates and capital investment spending at both the aggregate and disaggregate levels in South Africa in order to determine whether changes in the real interest rate affect the level of capital investment in the economy. This thesis used quarterly data for the period 1987 to 2013. VAR modelling, variance decompositions, impulse response functions and Granger causality tests are used to explore the nature and strength of the relationship between interest rates and investment spending. It is found that interest rates explain very little of the variation in investment spending and seem to have little impact on investment (of any type). Furthermore, short-, medium- and long-term interest rates have different effects on the level of investment spending. A rise in short-term interest rates appears to decrease the level of investment spending in the long-run, whereas a rise in long-term interest rates results in an increase in investment.
- Full Text:
- Date Issued: 2016
- Authors: Dakin, Nicholas John
- Date: 2016
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:1131 , http://hdl.handle.net/10962/d1021174
- Description: This thesis investigates the nature and strength of the relationship between short-, medium-, and long-term real interest rates and capital investment spending at both the aggregate and disaggregate levels in South Africa in order to determine whether changes in the real interest rate affect the level of capital investment in the economy. This thesis used quarterly data for the period 1987 to 2013. VAR modelling, variance decompositions, impulse response functions and Granger causality tests are used to explore the nature and strength of the relationship between interest rates and investment spending. It is found that interest rates explain very little of the variation in investment spending and seem to have little impact on investment (of any type). Furthermore, short-, medium- and long-term interest rates have different effects on the level of investment spending. A rise in short-term interest rates appears to decrease the level of investment spending in the long-run, whereas a rise in long-term interest rates results in an increase in investment.
- Full Text:
- Date Issued: 2016
The effectiveness of technical analysis as an investment instrument in the financial markets
- Authors: Jacobs, Marius Stephen
- Date: 2016
- Subjects: Technical analysis (Investment analysis) -- South Africa , Financial security -- South Africa , Futures -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/7473 , vital:21785
- Description: This study was conducted in order to assess the effectiveness of technical analysis as a tool for financial security price forecasting. This form of analysis was examined so as to determine whether or not any benefit could be attributed to an investor or financial trader who applied it. Two technical trading strategies, consisting of three indicators each, were applied to fifteen financial securities over a five year period; so as to observe the price forecasting signals offered by the technical indicators. The resulting technical signals offered by the trading strategies were recorded and assessed for accuracy; allowing for various observations to be made; namely the forecasting precision of the technical strategies, the application of technical analysis in the equity and foreign exchange markets, the use of single or multiple technical indicators within a strategy, and the combining of technical analysis with fundamental analysis. The results indicated that the effective implementation of technical analysis could very well benefit the price forecasting practices of financial analysts and investors. However, it was determined that a fair amount of discretion on behalf of the analyst would be required when examining the signals offered by the technical indicators for the purpose of predicting financial security price movements.
- Full Text:
- Date Issued: 2016
- Authors: Jacobs, Marius Stephen
- Date: 2016
- Subjects: Technical analysis (Investment analysis) -- South Africa , Financial security -- South Africa , Futures -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/7473 , vital:21785
- Description: This study was conducted in order to assess the effectiveness of technical analysis as a tool for financial security price forecasting. This form of analysis was examined so as to determine whether or not any benefit could be attributed to an investor or financial trader who applied it. Two technical trading strategies, consisting of three indicators each, were applied to fifteen financial securities over a five year period; so as to observe the price forecasting signals offered by the technical indicators. The resulting technical signals offered by the trading strategies were recorded and assessed for accuracy; allowing for various observations to be made; namely the forecasting precision of the technical strategies, the application of technical analysis in the equity and foreign exchange markets, the use of single or multiple technical indicators within a strategy, and the combining of technical analysis with fundamental analysis. The results indicated that the effective implementation of technical analysis could very well benefit the price forecasting practices of financial analysts and investors. However, it was determined that a fair amount of discretion on behalf of the analyst would be required when examining the signals offered by the technical indicators for the purpose of predicting financial security price movements.
- Full Text:
- Date Issued: 2016
The evaluation of a talent management programme within a global multinational organisation: a case study
- Authors: Ferguson, Alana Paulette
- Date: 2016
- Language: English
- Type: text , Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10962/64747 , vital:28597
- Description: Expected release date-May 2018
- Full Text:
- Date Issued: 2016
- Authors: Ferguson, Alana Paulette
- Date: 2016
- Language: English
- Type: text , Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10962/64747 , vital:28597
- Description: Expected release date-May 2018
- Full Text:
- Date Issued: 2016
The impact of human capital investment on economic growth : the case of South Africa
- Authors: Mutambirwa, Edward
- Date: 2016
- Subjects: Human capital -- South Africa Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/8272 , vital:32155
- Description: A country which prioritises in investing in human capital is believed to be a wealthy nation, meaning that the amount devoted to education and health sectors cannot be considered too much. The purpose of the study is to investigate the impact of human capital investment on economic growth, the case of South Africa. The study used time series data covering the period 1984-2014 to assess the impact of human capital investment on the economic growth of South Africa. The autoregressive distributed lag (ARDL) model and the error correction model (ECM) were employed in estimating the long run and short run relationship among variables of the study. The results of the study concluded that there is a positive long run relationship between total human capital investment (THCI) and South African economic growth. The results were in line with the hypothesis of the study and some empirical literature used. However, in the short run the results proved that there is no relationship between total human capital investment and economic growth in South Africa. Moreover, FDI and gross fixed capital formation proved to have a long run relationship with economic growth except exchange rate. The study recommends that the government should continue to devote most of its budget to human capital investment as it positively accelerates the economic growth of the country.
- Full Text:
- Date Issued: 2016
- Authors: Mutambirwa, Edward
- Date: 2016
- Subjects: Human capital -- South Africa Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/8272 , vital:32155
- Description: A country which prioritises in investing in human capital is believed to be a wealthy nation, meaning that the amount devoted to education and health sectors cannot be considered too much. The purpose of the study is to investigate the impact of human capital investment on economic growth, the case of South Africa. The study used time series data covering the period 1984-2014 to assess the impact of human capital investment on the economic growth of South Africa. The autoregressive distributed lag (ARDL) model and the error correction model (ECM) were employed in estimating the long run and short run relationship among variables of the study. The results of the study concluded that there is a positive long run relationship between total human capital investment (THCI) and South African economic growth. The results were in line with the hypothesis of the study and some empirical literature used. However, in the short run the results proved that there is no relationship between total human capital investment and economic growth in South Africa. Moreover, FDI and gross fixed capital formation proved to have a long run relationship with economic growth except exchange rate. The study recommends that the government should continue to devote most of its budget to human capital investment as it positively accelerates the economic growth of the country.
- Full Text:
- Date Issued: 2016
The impact of inflation on financial development in South Africa
- Authors: Muzvanya, Kudzai Fungai
- Date: 2016
- Subjects: Economic development Monetary policy Consumer price indexes
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/13045 , vital:39440
- Description: Growing theoretical and empirical studies have predicted different influences that inflation has on financial development in different economies. This dissertation observes the impact South Africa’s inflation has on financial development over the period between 1990 and 2012. Monetary policy framework in South Africa has, to a greater extent, assisted in monitoring the movement of the consumer price index. Although inflation does affect financial sector performance, the study also looked into other variables that have an effect like private credit, money supply and gross domestic product. To test for stationarity to avoid spurious regression, the ADF test and the PP test were used. To determine the long- and short-run relationship, the Johansen Maximum Likelihood test and VECM models were used. Results of the study indicated that money supply and inflation have a negative effect on financial development. In addition, apart from money supply and inflation the findings revealed that private credit and gross domestic product play a significant part in financial sector performance. The study recommends that the South African Reserve Bank should keep the inflation rate within its target range (3-6percent). This would ensure price stability and restore investor confidence in the financial sector, which then improves financial sector development.
- Full Text:
- Date Issued: 2016
- Authors: Muzvanya, Kudzai Fungai
- Date: 2016
- Subjects: Economic development Monetary policy Consumer price indexes
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/13045 , vital:39440
- Description: Growing theoretical and empirical studies have predicted different influences that inflation has on financial development in different economies. This dissertation observes the impact South Africa’s inflation has on financial development over the period between 1990 and 2012. Monetary policy framework in South Africa has, to a greater extent, assisted in monitoring the movement of the consumer price index. Although inflation does affect financial sector performance, the study also looked into other variables that have an effect like private credit, money supply and gross domestic product. To test for stationarity to avoid spurious regression, the ADF test and the PP test were used. To determine the long- and short-run relationship, the Johansen Maximum Likelihood test and VECM models were used. Results of the study indicated that money supply and inflation have a negative effect on financial development. In addition, apart from money supply and inflation the findings revealed that private credit and gross domestic product play a significant part in financial sector performance. The study recommends that the South African Reserve Bank should keep the inflation rate within its target range (3-6percent). This would ensure price stability and restore investor confidence in the financial sector, which then improves financial sector development.
- Full Text:
- Date Issued: 2016
The impact of monetary policy announcement on financial markets in South Africa
- Authors: Chipfunde, Memory
- Date: 2016
- Subjects: Johannesburg Stock Exchange Monetary policy Money market
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/12193 , vital:39195
- Description: Monetary policy announcements are among the major decisions that affect the economy as a whole. The purpose of this study was to analyze the impact of monetary policy announcements on equity markets in South Africa during 2014-2015 financial years. That financial period is a unique year for analyzing the impact of monetary announcements on stock returns because the Reserve Bank Governor was changed in the last quarter of 2014. Moreover, interest rates were changed in four monetary policy announcements over the course of two years. This provides a good opportunity to investigate how monetary policy announcements can affect financial markets. The study used an event study methodology whereby a 15-day event window is used as well as a 45-day estimation window. Around the event window, abnormal returns were calculated using the market model and capital asset pricing model (CAPM) was used to calculate expected returns. The results are mixed; (both significant and insignificant) impact of monetary policy announcements on JSE stock returns. Of the 12 interest rates announcements, only four seemed to be significant. It was observed that of the four significant results, three of them were because of a hike in interest rates. The results show an asymmetric response by the market to interest rate changes. The results also suggest that the market anticipated the relative volatility arising from the change of the minister of the reserve bank governor. Following the appointment of the new Central Bank‟s governor in the last quarter of 2014, the first interest rate announcement seemed to have been anticipated by the public thereby rendering it insignificant. Inorder to improve the strength of the results in future, it is important that that there should be the absence of signalling effect in the market. It is recommended that the markets are efficient and the announcements should not be highly anticipated by the public.
- Full Text:
- Date Issued: 2016
- Authors: Chipfunde, Memory
- Date: 2016
- Subjects: Johannesburg Stock Exchange Monetary policy Money market
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/12193 , vital:39195
- Description: Monetary policy announcements are among the major decisions that affect the economy as a whole. The purpose of this study was to analyze the impact of monetary policy announcements on equity markets in South Africa during 2014-2015 financial years. That financial period is a unique year for analyzing the impact of monetary announcements on stock returns because the Reserve Bank Governor was changed in the last quarter of 2014. Moreover, interest rates were changed in four monetary policy announcements over the course of two years. This provides a good opportunity to investigate how monetary policy announcements can affect financial markets. The study used an event study methodology whereby a 15-day event window is used as well as a 45-day estimation window. Around the event window, abnormal returns were calculated using the market model and capital asset pricing model (CAPM) was used to calculate expected returns. The results are mixed; (both significant and insignificant) impact of monetary policy announcements on JSE stock returns. Of the 12 interest rates announcements, only four seemed to be significant. It was observed that of the four significant results, three of them were because of a hike in interest rates. The results show an asymmetric response by the market to interest rate changes. The results also suggest that the market anticipated the relative volatility arising from the change of the minister of the reserve bank governor. Following the appointment of the new Central Bank‟s governor in the last quarter of 2014, the first interest rate announcement seemed to have been anticipated by the public thereby rendering it insignificant. Inorder to improve the strength of the results in future, it is important that that there should be the absence of signalling effect in the market. It is recommended that the markets are efficient and the announcements should not be highly anticipated by the public.
- Full Text:
- Date Issued: 2016
The impact of oil price variability on the exchange rate in South Africa
- Authors: Ngonisa, Phillip
- Date: 2016
- Subjects: Foreign exchange -- South Africa -- Econometric models Petroleum products -- Prices -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/8261 , vital:32108
- Description: Economic theory asserts that exchange rate is a critical variable in the performance of exports and the economy at large. Equally important are variables that affect the exchange rate. In particular, economies that rely on commodity exports are vulnerable to fluctuations in commodity prices. Price volatility of such commodities can lead to significant fluctuations in exchange rates, a phenomenon referred to as commodity currencies. South Africa‘s currency has fluctuated significantly since 1994. Anecdotal evidence suggests that commodity prices may have a significant effect. Of interest is fluctuations in the oil prices, which in themselves have fluctuated greatly over the same period. This study uses a GARCH(1.1) model to investigate the impact of oil price variability on the South African exchange rate by employing the monthly data for a period spanning from January 1994 to December 2014. The results show that oil price variability affects both the level and volatility of the exchange rate. Informal evidence suggests that sovereign credit ratings are an important factor affecting the South African rand. This is supported by the results of this study. Accordingly, both variables carry important information for markets and policy makers at large.
- Full Text:
- Date Issued: 2016
- Authors: Ngonisa, Phillip
- Date: 2016
- Subjects: Foreign exchange -- South Africa -- Econometric models Petroleum products -- Prices -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/8261 , vital:32108
- Description: Economic theory asserts that exchange rate is a critical variable in the performance of exports and the economy at large. Equally important are variables that affect the exchange rate. In particular, economies that rely on commodity exports are vulnerable to fluctuations in commodity prices. Price volatility of such commodities can lead to significant fluctuations in exchange rates, a phenomenon referred to as commodity currencies. South Africa‘s currency has fluctuated significantly since 1994. Anecdotal evidence suggests that commodity prices may have a significant effect. Of interest is fluctuations in the oil prices, which in themselves have fluctuated greatly over the same period. This study uses a GARCH(1.1) model to investigate the impact of oil price variability on the South African exchange rate by employing the monthly data for a period spanning from January 1994 to December 2014. The results show that oil price variability affects both the level and volatility of the exchange rate. Informal evidence suggests that sovereign credit ratings are an important factor affecting the South African rand. This is supported by the results of this study. Accordingly, both variables carry important information for markets and policy makers at large.
- Full Text:
- Date Issued: 2016
The income tax implications of becoming a republic resident
- Authors: Mabele, Katlego Oliva
- Date: 2016
- Subjects: Income tax -- South Africa Double taxation -- South Africa , Citizenship -- South Africa , Emigration and immigration law -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/14521 , vital:27708
- Description: The aim of this treatise is to identify the income tax implications of the persons becoming South African tax residents. It will provide a clear understanding of the income tax implications for natural and non-natural persons wishing to take up residence in South Africa. The definition of “resident” in section 1 of the Income Tax Act, 1962, has a direct impact on the tax implications bearing down on any foreigner planning to reside within the Republic of South Africa, especially in relation to the prevention of the double taxation. The following issues or areas have been identified, these issues are summarised below. The persons receiving foreign pensions may be exempt from normal tax under section 10 (1)(gC) and in terms of the tax treaty, they may also escape taxation in their former country of residence. The treatise will look at various treaties that exist between the South Africa and other countries and to discuss the taxing rights. There is a case of double non-taxation and good reason for immigrants to come and avoid tax in South Africa. It is suggested that the legislation and the double tax agreements should be amended. A person who becomes a resident will receive a step-up in base cost for assets other than South African immovable property and assets of a permanent establishment in South Africa under paragraph 12(2)(a) of the Eighth Schedule. The main purpose of the legislation is to ensure that these assets are correctly valued, determining the base cost, when the person becomes a tax resident. The valuation of these assets carries with it the problem of securing sufficient evidence long after the valuation. Most of the tax planning for such for immigrants revolves around estate duty and donations tax. The person would donate his assets to an offshore discretionary trust before taking up residence in South Africa. The advantage is that donations tax will be avoided because there are exemptions in terms of section 56, for assets acquired before becoming a resident. The income and capital gains vested in nonbeneficiary can be taxed in the hands of the donor in terms of section 7 and paragraph 72 of the Eighth Schedule. The donor should be aware of the antiavoidance measures; section 7(2) to 7(8) and paragraph 72 of the Eighth Schedule will deem a different person other than the person who is entitled to the income to be taxable on that person. The income and gains received by the beneficiary of a trust can be taxable in the hands of the donor. The assets owned by the trust will be sheltered from South African estate duty. The foreign discretionary trust, as a non-resident, will not be liable for tax in South Africa. The beneficiaries of such a trust will be liable for income tax from the trust distributions, once they have acquired a vested right to the income. The liability of income tax is deferred to the year when the trustees decide to make distributions. The distribution by the trustees in a subsequent year creates a delay or postponement for taxes which should be paid by the beneficiaries. The trustees are most likely to make distributions in a tax year when the tax rates are low. There are tax opportunities for the immigrants who intend to take up residence. The tax resident might be subject to withholding taxes on foreign income from the previous country of residence, but might be subject to Double Tax Agreement between South Africa and other countries.
- Full Text:
- Date Issued: 2016
- Authors: Mabele, Katlego Oliva
- Date: 2016
- Subjects: Income tax -- South Africa Double taxation -- South Africa , Citizenship -- South Africa , Emigration and immigration law -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/14521 , vital:27708
- Description: The aim of this treatise is to identify the income tax implications of the persons becoming South African tax residents. It will provide a clear understanding of the income tax implications for natural and non-natural persons wishing to take up residence in South Africa. The definition of “resident” in section 1 of the Income Tax Act, 1962, has a direct impact on the tax implications bearing down on any foreigner planning to reside within the Republic of South Africa, especially in relation to the prevention of the double taxation. The following issues or areas have been identified, these issues are summarised below. The persons receiving foreign pensions may be exempt from normal tax under section 10 (1)(gC) and in terms of the tax treaty, they may also escape taxation in their former country of residence. The treatise will look at various treaties that exist between the South Africa and other countries and to discuss the taxing rights. There is a case of double non-taxation and good reason for immigrants to come and avoid tax in South Africa. It is suggested that the legislation and the double tax agreements should be amended. A person who becomes a resident will receive a step-up in base cost for assets other than South African immovable property and assets of a permanent establishment in South Africa under paragraph 12(2)(a) of the Eighth Schedule. The main purpose of the legislation is to ensure that these assets are correctly valued, determining the base cost, when the person becomes a tax resident. The valuation of these assets carries with it the problem of securing sufficient evidence long after the valuation. Most of the tax planning for such for immigrants revolves around estate duty and donations tax. The person would donate his assets to an offshore discretionary trust before taking up residence in South Africa. The advantage is that donations tax will be avoided because there are exemptions in terms of section 56, for assets acquired before becoming a resident. The income and capital gains vested in nonbeneficiary can be taxed in the hands of the donor in terms of section 7 and paragraph 72 of the Eighth Schedule. The donor should be aware of the antiavoidance measures; section 7(2) to 7(8) and paragraph 72 of the Eighth Schedule will deem a different person other than the person who is entitled to the income to be taxable on that person. The income and gains received by the beneficiary of a trust can be taxable in the hands of the donor. The assets owned by the trust will be sheltered from South African estate duty. The foreign discretionary trust, as a non-resident, will not be liable for tax in South Africa. The beneficiaries of such a trust will be liable for income tax from the trust distributions, once they have acquired a vested right to the income. The liability of income tax is deferred to the year when the trustees decide to make distributions. The distribution by the trustees in a subsequent year creates a delay or postponement for taxes which should be paid by the beneficiaries. The trustees are most likely to make distributions in a tax year when the tax rates are low. There are tax opportunities for the immigrants who intend to take up residence. The tax resident might be subject to withholding taxes on foreign income from the previous country of residence, but might be subject to Double Tax Agreement between South Africa and other countries.
- Full Text:
- Date Issued: 2016
The influence of physical service recovery and online service recovery on trust and relationship retention
- Authors: Dube, Langelihle
- Date: 2016
- Subjects: Consumer complaints Customer loyalty Customer services
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/12766 , vital:39359
- Description: Service mishaps remain a profound topic in business due to their inevitability and detrimental impacts they bring about. As a result of this incessant detrimental effect, service recovery has been initiated into business exchanges to curb such. Moreover, service recovery programmes have been embarked on both in the offline and online delivery systems to retain this diverse need market consisting of the technological averse and experts in trading. This study therefore has to pinpoint the difficulties experienced in offline and online service recovery procedures and demarcate which of the two is the preferred channel. Service failures cut across all sectors and industries, and banking has not been spared in turn. Clients tend to choose a service recovery method based on various factors such as the panel of occurrence, technological skills and awareness, personal behaviours and available options provided by the service provider. Clients tend to choose a service recovery method based on various factors such as the panel of occurrence, technological skills and awareness, personal behaviours and available options provided by the service provider (Buttle, (2009); Clark & Melancon, (2013). The panel of occurrence depicts the method of service delivery that resulted in failed services, thus, an online service delivery is likely to attract an online resolution. Customers who transact online are highly likely to choose the same recovery method due to the associated innate benefits. Technological skills and awareness deal with the client’s articulateness in navigating the business’ website in effort to resolve the encountered problem. Personal behaviours explain that introvert clients would prefer to interact with the system and assistants online to resolve the issue while extroverts will choose the offline methods so as to experience facial interactions. Organisations sometimes detect the panel of solution based on the severity of the problem. Thus, for example, serious problems to be handled using physical means. Assessments of the degree of impact on retaining relations and gaining trust that presently employed recovery strategies pose were unearthed in this study. For physical service recovery, contact, empathy and politeness were assessed on the significance they have in recouping failed services. Responsiveness and the state of the bank’s websites will also depict the degree to which failed clients can be restored in online service delivery. Physical service recovery received greater apprehension by clients during a service error with empathy and politeness emerging as the most customer required successful strategy to enhance relations and trust thereafter. Despite its less preference, online service recovery strategies such as responsiveness and website interface resulted in significant correlations affirming their importance during service delivery and recovery. The measurement model fit quite well with sound goodness of fit indices results as per the comparison with the recommended thresholds. Moreover, the Structural Equation Model fit well with data collected.
- Full Text:
- Date Issued: 2016
- Authors: Dube, Langelihle
- Date: 2016
- Subjects: Consumer complaints Customer loyalty Customer services
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/12766 , vital:39359
- Description: Service mishaps remain a profound topic in business due to their inevitability and detrimental impacts they bring about. As a result of this incessant detrimental effect, service recovery has been initiated into business exchanges to curb such. Moreover, service recovery programmes have been embarked on both in the offline and online delivery systems to retain this diverse need market consisting of the technological averse and experts in trading. This study therefore has to pinpoint the difficulties experienced in offline and online service recovery procedures and demarcate which of the two is the preferred channel. Service failures cut across all sectors and industries, and banking has not been spared in turn. Clients tend to choose a service recovery method based on various factors such as the panel of occurrence, technological skills and awareness, personal behaviours and available options provided by the service provider. Clients tend to choose a service recovery method based on various factors such as the panel of occurrence, technological skills and awareness, personal behaviours and available options provided by the service provider (Buttle, (2009); Clark & Melancon, (2013). The panel of occurrence depicts the method of service delivery that resulted in failed services, thus, an online service delivery is likely to attract an online resolution. Customers who transact online are highly likely to choose the same recovery method due to the associated innate benefits. Technological skills and awareness deal with the client’s articulateness in navigating the business’ website in effort to resolve the encountered problem. Personal behaviours explain that introvert clients would prefer to interact with the system and assistants online to resolve the issue while extroverts will choose the offline methods so as to experience facial interactions. Organisations sometimes detect the panel of solution based on the severity of the problem. Thus, for example, serious problems to be handled using physical means. Assessments of the degree of impact on retaining relations and gaining trust that presently employed recovery strategies pose were unearthed in this study. For physical service recovery, contact, empathy and politeness were assessed on the significance they have in recouping failed services. Responsiveness and the state of the bank’s websites will also depict the degree to which failed clients can be restored in online service delivery. Physical service recovery received greater apprehension by clients during a service error with empathy and politeness emerging as the most customer required successful strategy to enhance relations and trust thereafter. Despite its less preference, online service recovery strategies such as responsiveness and website interface resulted in significant correlations affirming their importance during service delivery and recovery. The measurement model fit quite well with sound goodness of fit indices results as per the comparison with the recommended thresholds. Moreover, the Structural Equation Model fit well with data collected.
- Full Text:
- Date Issued: 2016
The perfomance of South African pilots on cognitive ability assessment
- Authors: Simpson, Sinombongo Mazulu
- Date: 2016
- Subjects: Intelligence tests -- South Africa , Airplanes -- Piloting -- Ability testing -- South Africa , Air pilots -- Social conditions
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/12813 , vital:27123
- Description: In South Africa, the issue of lack of black pilot skills is a most talked about topic in commercial airlines. Airlines need to find the right set of skills and attitude to operate safely and successfully. Airline safety remains a topic of discussion, therefore airlines need ensure robustness of their selection processes. There are many requirements that a person has to meet before s/he can be offered a first officer job at an airline. The majority of the pilots in South Africa are white males. The study aimed to determine if there are statistically significant differences in cognitive ability test results between Black and White applicants for pilot positions with a South Africa airline. The test battery included a verbal reasoning test, numerical reasoning test, visual thinking, abstract reasoning test, spatial reasoning test, short term memory test, monitoring ability test, hand-eye coordination, sense of orientation test, reactivity test, and a multi-tasking test. The data were extracted with permission from a database maintained on behalf of the airline by an online test provider and subjected to a statistical analysis using measures of central tendency, and spread, in order to report on the significance of the differences between the groups. There is strong evidence that the White group performed better than the Black group on the majority of the tests. It is recommended that further research is done in order to determine the causes of these differences. A comparative study of results on other airlines’ recruitment selection tests and an exploratory study of the impact of socio-economic factors, education quality and language on cognitive ability tests are recommended.
- Full Text:
- Date Issued: 2016
- Authors: Simpson, Sinombongo Mazulu
- Date: 2016
- Subjects: Intelligence tests -- South Africa , Airplanes -- Piloting -- Ability testing -- South Africa , Air pilots -- Social conditions
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/12813 , vital:27123
- Description: In South Africa, the issue of lack of black pilot skills is a most talked about topic in commercial airlines. Airlines need to find the right set of skills and attitude to operate safely and successfully. Airline safety remains a topic of discussion, therefore airlines need ensure robustness of their selection processes. There are many requirements that a person has to meet before s/he can be offered a first officer job at an airline. The majority of the pilots in South Africa are white males. The study aimed to determine if there are statistically significant differences in cognitive ability test results between Black and White applicants for pilot positions with a South Africa airline. The test battery included a verbal reasoning test, numerical reasoning test, visual thinking, abstract reasoning test, spatial reasoning test, short term memory test, monitoring ability test, hand-eye coordination, sense of orientation test, reactivity test, and a multi-tasking test. The data were extracted with permission from a database maintained on behalf of the airline by an online test provider and subjected to a statistical analysis using measures of central tendency, and spread, in order to report on the significance of the differences between the groups. There is strong evidence that the White group performed better than the Black group on the majority of the tests. It is recommended that further research is done in order to determine the causes of these differences. A comparative study of results on other airlines’ recruitment selection tests and an exploratory study of the impact of socio-economic factors, education quality and language on cognitive ability tests are recommended.
- Full Text:
- Date Issued: 2016
The personal financial management attitudes and practices of South African rugby players
- Authors: Acker, Enrico
- Date: 2016
- Subjects: Rugby football players -- South Africa -- Finance, Personal Finance, Personal -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/11363 , vital:26915
- Description: When rugby became professional in 1995, both the game and the social and financial position of the players changed (Basson, 2003). Players started to train full-time and earned annual salaries (Goldman& Johns, 2009). Due to the transition from amateur to professional status, rugby players needed to make adequate personal financial management decisions. The purpose of this study is to investigate the personal financial management attitudes and practices of South African rugby players. Previous research about personal financial management largely focussed on the general public, and did not focus on South African rugby players. Rugby is a professional sport where players earn money from a young age. It is expected of rugby players to make adequate personal financial decisions from as early as 19 years old. The literature review provided an overview of personal financial management and a discussion on the various components that should be included in personal financial management. A framework for this study was developed. The framework used these components as the base for the personal financial attitudes and practices and how it relates to the demographics of the respondents. Three hypotheses were also formulated based on the literature overview and framework. The objectives of this study were achieved by adopting a quantitative research methodology. A convenience sample of 132 rugby players was drawn for this study. Rugby players from NMMU Madibaz, Eastern Province Rugby Union (EP), South Western Districts Rugby Union (SWD) and Sharks Rugby Union participated in this study. The results of the empirical survey showed that respondents have positive attitudes towards the importance of budgeting, retirement planning, risk management, debt management and investment and the importance of employing a financial planner. On the other hand the personal financial management practices of the respondents in this study can be described as weak. From the results of the empirical survey it is clear that the respondents have weak practices towards the majority of the personal financial management practices. Only one of the three hypotheses was accepted namely that there is a relationship between the demographics of rugby players and their personal financial practices. There is no relationship between personal financial management attitudes and personal financial management practices of South African rugby players and that there is also no relationship between demographic variables and personal financial management attitudes of South African rugby players. This study has provided insight into the personal financial management attitudes and practices of South African rugby players. Valuable information was obtained that could help to address the personal financial management needs of rugby players.
- Full Text:
- Date Issued: 2016
- Authors: Acker, Enrico
- Date: 2016
- Subjects: Rugby football players -- South Africa -- Finance, Personal Finance, Personal -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/11363 , vital:26915
- Description: When rugby became professional in 1995, both the game and the social and financial position of the players changed (Basson, 2003). Players started to train full-time and earned annual salaries (Goldman& Johns, 2009). Due to the transition from amateur to professional status, rugby players needed to make adequate personal financial management decisions. The purpose of this study is to investigate the personal financial management attitudes and practices of South African rugby players. Previous research about personal financial management largely focussed on the general public, and did not focus on South African rugby players. Rugby is a professional sport where players earn money from a young age. It is expected of rugby players to make adequate personal financial decisions from as early as 19 years old. The literature review provided an overview of personal financial management and a discussion on the various components that should be included in personal financial management. A framework for this study was developed. The framework used these components as the base for the personal financial attitudes and practices and how it relates to the demographics of the respondents. Three hypotheses were also formulated based on the literature overview and framework. The objectives of this study were achieved by adopting a quantitative research methodology. A convenience sample of 132 rugby players was drawn for this study. Rugby players from NMMU Madibaz, Eastern Province Rugby Union (EP), South Western Districts Rugby Union (SWD) and Sharks Rugby Union participated in this study. The results of the empirical survey showed that respondents have positive attitudes towards the importance of budgeting, retirement planning, risk management, debt management and investment and the importance of employing a financial planner. On the other hand the personal financial management practices of the respondents in this study can be described as weak. From the results of the empirical survey it is clear that the respondents have weak practices towards the majority of the personal financial management practices. Only one of the three hypotheses was accepted namely that there is a relationship between the demographics of rugby players and their personal financial practices. There is no relationship between personal financial management attitudes and personal financial management practices of South African rugby players and that there is also no relationship between demographic variables and personal financial management attitudes of South African rugby players. This study has provided insight into the personal financial management attitudes and practices of South African rugby players. Valuable information was obtained that could help to address the personal financial management needs of rugby players.
- Full Text:
- Date Issued: 2016
The potential economic implications of black locust (Robinia pseudoacacia l.) on agricultural production in South Africa
- Authors: Humphrey, Luke
- Date: 2016
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10962/4069 , vital:20599
- Description: Black Locust (Robinia pseudoacacia L.) is an invasive deciduous, strongly suckering, broad- leaved tree that has the potential to be widely distributed across a large portion of South Africa. Robinia pseudoacacia has invaded all nine of South African provinces, with large infestations found in the Eastern Cape, Kwa Zulu-Natal, Free State and Gauteng provinces. The invasive tree has the potential to spread into livestock grazing lands in South Africa. Because R. pseudoacacia has the ability to spread and thrive in a variety of habitats and resists control, the distribution of the invasive tree into grazing land poses a problem for landowners. The potential economic impacts of R. pseudoacacia on agricultural production stem from the trees ability to reduce the carrying capacity of livestock. This study estimated the potential economic implications of R. pseudoacacia on agricultural production in South Africa, specifically looking at the livestock sector. The prevalence of R. pseudoacacia potential distribution was calculated by using a maximum-entropy predictive habitat model, MAXENT. The distribution of livestock, based on grazing capacity (ha/LSU), in South Africa was then determined. The potential direct economic impacts were estimated by assessing the impact of the potential distribution of R. pseudoacacia on the carrying capacity of livestock. The results showed that an infestation of R. pseudoacacia has the potential to reduce the gross margin in the livestock sector by between approximately R130 million and R961 million, dependent on the probability of invasion. Therefore, the potential invasion of R. pseudoacacia can have detrimental effects on the livestock sector in South Africa. The potential high levels of foregone income and business activity found in this study reaffirm the need to devote resources to develop a viable, economical and effective control method, such as biological control.
- Full Text:
- Date Issued: 2016
- Authors: Humphrey, Luke
- Date: 2016
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10962/4069 , vital:20599
- Description: Black Locust (Robinia pseudoacacia L.) is an invasive deciduous, strongly suckering, broad- leaved tree that has the potential to be widely distributed across a large portion of South Africa. Robinia pseudoacacia has invaded all nine of South African provinces, with large infestations found in the Eastern Cape, Kwa Zulu-Natal, Free State and Gauteng provinces. The invasive tree has the potential to spread into livestock grazing lands in South Africa. Because R. pseudoacacia has the ability to spread and thrive in a variety of habitats and resists control, the distribution of the invasive tree into grazing land poses a problem for landowners. The potential economic impacts of R. pseudoacacia on agricultural production stem from the trees ability to reduce the carrying capacity of livestock. This study estimated the potential economic implications of R. pseudoacacia on agricultural production in South Africa, specifically looking at the livestock sector. The prevalence of R. pseudoacacia potential distribution was calculated by using a maximum-entropy predictive habitat model, MAXENT. The distribution of livestock, based on grazing capacity (ha/LSU), in South Africa was then determined. The potential direct economic impacts were estimated by assessing the impact of the potential distribution of R. pseudoacacia on the carrying capacity of livestock. The results showed that an infestation of R. pseudoacacia has the potential to reduce the gross margin in the livestock sector by between approximately R130 million and R961 million, dependent on the probability of invasion. Therefore, the potential invasion of R. pseudoacacia can have detrimental effects on the livestock sector in South Africa. The potential high levels of foregone income and business activity found in this study reaffirm the need to devote resources to develop a viable, economical and effective control method, such as biological control.
- Full Text:
- Date Issued: 2016
The relationship between financial crises and South African bank lending activities
- Authors: Madikizela, Mfundo
- Date: 2016
- Subjects: South African Reserve Bank Global Financial Crisis, 2008-2009 South Africa -- Economic conditions
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/15398 , vital:40404
- Description: Financial assets, and particularly fiat money, play a critical role in the prosperity of an economy. Its health therefore becomes the cornerstone of an economy, as asserted by modern financial intermediation theory. Fundamentally, as established by literature, crises affect bank balance sheets and subsequently banks’ ability to provide credit, thereby restricting investment, capital and asset growth, aggregate output, and eventually national income. This study conclusively establishes the relationship between financial crises and the South African bank lending activities. It describes this relationship, concluding that crises and bank lending have a negative short run relationship and positive long run relationship. The study gives a brief background of recent crises that were experienced by different economies in the world. The study uses South African quarterly data for the period 1996 to 2015, where it employs a VECM model that gives empirics to the effect that lending is indeed negatively affected by financial crises, but only in the short run. This is due to the South African Reserve Bank, through its monetary policy, cushioning the banking sector against the detrimental effects of economic distress. The study recommends that given the indebtedness of South Africa relative to GDP growth, to avoid credit downgrades and disinvestment in the long run, government should focus on improving GDP growth rather than debt; and should establish a policy framework that centralises operational transactions in order to reduce the effect of crises on real output.
- Full Text:
- Date Issued: 2016
- Authors: Madikizela, Mfundo
- Date: 2016
- Subjects: South African Reserve Bank Global Financial Crisis, 2008-2009 South Africa -- Economic conditions
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/15398 , vital:40404
- Description: Financial assets, and particularly fiat money, play a critical role in the prosperity of an economy. Its health therefore becomes the cornerstone of an economy, as asserted by modern financial intermediation theory. Fundamentally, as established by literature, crises affect bank balance sheets and subsequently banks’ ability to provide credit, thereby restricting investment, capital and asset growth, aggregate output, and eventually national income. This study conclusively establishes the relationship between financial crises and the South African bank lending activities. It describes this relationship, concluding that crises and bank lending have a negative short run relationship and positive long run relationship. The study gives a brief background of recent crises that were experienced by different economies in the world. The study uses South African quarterly data for the period 1996 to 2015, where it employs a VECM model that gives empirics to the effect that lending is indeed negatively affected by financial crises, but only in the short run. This is due to the South African Reserve Bank, through its monetary policy, cushioning the banking sector against the detrimental effects of economic distress. The study recommends that given the indebtedness of South Africa relative to GDP growth, to avoid credit downgrades and disinvestment in the long run, government should focus on improving GDP growth rather than debt; and should establish a policy framework that centralises operational transactions in order to reduce the effect of crises on real output.
- Full Text:
- Date Issued: 2016
The relationship between household debt and consumption spending in South Africa (1994 - 2013)
- Authors: Nkala, Patience
- Date: 2016
- Subjects: Finance, Personal Financial services industry Consumption (Economics)
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/14022 , vital:39798
- Description: Consumption has been and remains the main contributor to gross domestic product (GDP) growth in South Africa. Household debt on the other side has remained high over the years. This study examined the relationship between household debt and consumption spending, for the period between 1994 and 2013. The Johansen cointegration technique and the Vector error correction model (VECM) were utilised to test the long run and short run relationships between the variables. The Granger causality test was also employed to test the direction of causality between the variables. Results from this study have revealed that a relationship exists between household debt and consumption spending in South Africa and they have also showed that this relationship flows from household debt to consumption spending. The implications of these results are that consumption spending may be increased through other measures rather than through increasing debt. The study therefore recommends that policy makers avail more investment opportunities for households and to also create employment in a bid to increase the income of households which can then be used to increase household consumption rather than the use of debt.
- Full Text:
- Date Issued: 2016
- Authors: Nkala, Patience
- Date: 2016
- Subjects: Finance, Personal Financial services industry Consumption (Economics)
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/14022 , vital:39798
- Description: Consumption has been and remains the main contributor to gross domestic product (GDP) growth in South Africa. Household debt on the other side has remained high over the years. This study examined the relationship between household debt and consumption spending, for the period between 1994 and 2013. The Johansen cointegration technique and the Vector error correction model (VECM) were utilised to test the long run and short run relationships between the variables. The Granger causality test was also employed to test the direction of causality between the variables. Results from this study have revealed that a relationship exists between household debt and consumption spending in South Africa and they have also showed that this relationship flows from household debt to consumption spending. The implications of these results are that consumption spending may be increased through other measures rather than through increasing debt. The study therefore recommends that policy makers avail more investment opportunities for households and to also create employment in a bid to increase the income of households which can then be used to increase household consumption rather than the use of debt.
- Full Text:
- Date Issued: 2016
The relationship between intrinsic rewards, organisational commitment and organisational citizenship behaviours within an automotive manufacturer
- Authors: Weyers, Leandra
- Date: 2016
- Subjects: Organizational behavior -- South Africa Automobile industry and trade -- South Africa Incentives in industry
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/13235 , vital:27167
- Description: Intrinsic rewards, organisational commitment (OC) and organisational citizenship behaviours (OCBs) are all considered to be positive constructs in today's world of work, which could have a practically beneficial impact on the employee's career, development and success as well as the organisation's bottom line and overall effectiveness. The meaning and purpose provided by one's job combined with commitment to one's organisation as well as the display of positive, helping behaviours have all become constructs of considerable importance whilst at work. The primary objective of this research study was to investigate the relationship between the three constructs of intrinsic rewards, OC and OCBs amongst permanent employees of an automotive manufacturer in South Africa. An additional aim was to establish whether significant differences existed between the three constructs under study across various demographic variables. The researcher made use of a quantitative research method in order to conduct this study using a cross-sectional design. A composite questionnaire was used to gather the necessary data for the study, inclusive of the Intrinsic Work Rewards Scale (IWRS) which is a 25 item scale measuring the dimensions of meaningful work, varied work, flexible work, challenging work and enjoyable work; the Organisational Commitment Scale (OCS) which is an 18 item scale measuring the desire, need and obligation to remain employed by an organisation; the Organisational Citizenship Behaviour Scale (OCBS) which is consistent of 20 items measuring the behaviours of altruism, courtesy, conscientiousness, civic virtue and sportsmanship; as well as a short demographic section. The questionnaire was electronically administered to 700 employees; however, it was only completed by a sample of 250 employees with a response rate of 35.7 percent. The data was analysed by means of both descriptive and inferential statistics consistent of frequency tables, central tendency and dispersion, Cronbach's alpha testing, Pearson's Product Moment Correlations and analysis of variance. The quantitative findings indicated that all three of the measurement scales were reliably used, due to Cronbach's alpha coefficients exceeding the acceptable 0.60. Significant differences existed in terms of the demographic variables included in the study for OC and to a lesser degree for OCBs and intrinsic rewards. The most significant differences were related to job level. The results identified that strong statistically and practically significant and positive correlations are existent between the constructs of intrinsic rewards, OC and OCBs. The strongest correlations were existent between the dimensions of intrinsic rewards and OC in terms of the desire (affective commitment) and obligation (normative commitment) to remain employed by the organisation as well as the organisational citizenship behaviour (OCB) dimensions of civic virtue and conscientiousness. The strongest correlations in terms of OCBs and OC were between the OCB dimensions of civic virtue and altruism with affective commitment. The findings of this research study contribute to the literature available in terms of the constructs of intrinsic rewards, OC and OCBs and also provide statistical and practical evidence of the positive correlations between the three constructs. Consequently, the results from this study provided the management of this automotive manufacturer with important information into the intrinsic nature of their employees' jobs, the levels of OC as well as the propensity of their employees to display OCBs at work.
- Full Text:
- Date Issued: 2016
- Authors: Weyers, Leandra
- Date: 2016
- Subjects: Organizational behavior -- South Africa Automobile industry and trade -- South Africa Incentives in industry
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/13235 , vital:27167
- Description: Intrinsic rewards, organisational commitment (OC) and organisational citizenship behaviours (OCBs) are all considered to be positive constructs in today's world of work, which could have a practically beneficial impact on the employee's career, development and success as well as the organisation's bottom line and overall effectiveness. The meaning and purpose provided by one's job combined with commitment to one's organisation as well as the display of positive, helping behaviours have all become constructs of considerable importance whilst at work. The primary objective of this research study was to investigate the relationship between the three constructs of intrinsic rewards, OC and OCBs amongst permanent employees of an automotive manufacturer in South Africa. An additional aim was to establish whether significant differences existed between the three constructs under study across various demographic variables. The researcher made use of a quantitative research method in order to conduct this study using a cross-sectional design. A composite questionnaire was used to gather the necessary data for the study, inclusive of the Intrinsic Work Rewards Scale (IWRS) which is a 25 item scale measuring the dimensions of meaningful work, varied work, flexible work, challenging work and enjoyable work; the Organisational Commitment Scale (OCS) which is an 18 item scale measuring the desire, need and obligation to remain employed by an organisation; the Organisational Citizenship Behaviour Scale (OCBS) which is consistent of 20 items measuring the behaviours of altruism, courtesy, conscientiousness, civic virtue and sportsmanship; as well as a short demographic section. The questionnaire was electronically administered to 700 employees; however, it was only completed by a sample of 250 employees with a response rate of 35.7 percent. The data was analysed by means of both descriptive and inferential statistics consistent of frequency tables, central tendency and dispersion, Cronbach's alpha testing, Pearson's Product Moment Correlations and analysis of variance. The quantitative findings indicated that all three of the measurement scales were reliably used, due to Cronbach's alpha coefficients exceeding the acceptable 0.60. Significant differences existed in terms of the demographic variables included in the study for OC and to a lesser degree for OCBs and intrinsic rewards. The most significant differences were related to job level. The results identified that strong statistically and practically significant and positive correlations are existent between the constructs of intrinsic rewards, OC and OCBs. The strongest correlations were existent between the dimensions of intrinsic rewards and OC in terms of the desire (affective commitment) and obligation (normative commitment) to remain employed by the organisation as well as the organisational citizenship behaviour (OCB) dimensions of civic virtue and conscientiousness. The strongest correlations in terms of OCBs and OC were between the OCB dimensions of civic virtue and altruism with affective commitment. The findings of this research study contribute to the literature available in terms of the constructs of intrinsic rewards, OC and OCBs and also provide statistical and practical evidence of the positive correlations between the three constructs. Consequently, the results from this study provided the management of this automotive manufacturer with important information into the intrinsic nature of their employees' jobs, the levels of OC as well as the propensity of their employees to display OCBs at work.
- Full Text:
- Date Issued: 2016
The relationship between organisational citizenship behaviour, workplace trust and workplace well-being in public and private hospitals in the Eastern Cape province of South Africa
- Authors: Rautenbach, Leontine
- Date: 2016
- Subjects: Organizational behavior -- South Africa , Nurses -- Employment -- South Africa -- Eastern Cape , Organizational effectiveness -- South Africa , Health facilities -- Personnel management
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/5984 , vital:21022
- Description: Globally, there is a shortage of professional nurses, which compromises the rendering of Health Care performance worldwide. South Africa has the added challenge of a dual Health Care system where there is a large disparity in financial resources, service levels and workload between private and public hospitals, which leads to public hospitals in rural areas failing to attract and retain professional nurses. The purpose of this study is to determine the relationships between three variables from the Positive Organisational Scholarship paradigm namely Workplace Trust, Organisational Citizenship Behaviour and Workplace Well-being which is researched amongst professional nurses in the private and public sectors in both the rural and urban areas in two districts in the Eastern Cape Province. The ultimate aim of the study is to propose interventions of how hospitals can improve the work environment in order to attract and to retain professional nurses. It is also anticipated that the results of the research will contribute to the body of research about Positive Organisational Scholarship (POS). The Workplace Trust Survey (WTS), Organisational Citizenship Level Scale (OCLS) and the Workplace Well-being Questionnaire (WWQ) were integrated into a single selfadministered questionnaire to measure the existence of the variables. The questionnaire also included questions relating to demographic factors. In order to confirm the reliability of the measuring instruments, an Exploratory Analysis was done, a Scree test was applied and a Principal Axis Factor Analysis was conducted. Finally, an Item-reliability Analysis on each factor was administered. The WTS and WWQ revealed sound factorial validity and was considered to be compatible with a South African sample, but the OCLS indicated poor construct validity. Relationships between the variables were analysed by applying a Pearson Productmoment Correlation Analysis in SPSS. T-tests, Analysis of Variance (ANOVA) and the Tukey HSD test was utilized to determine the potential influence of demographic characteristics on the variables. Several interesting relationships between variables and sub-variables were identified. The study concludes with proposed interventions needed to retain professional nurses in hospitals. The limitations of the study as well as recommendations for further research is briefly noted.
- Full Text:
- Date Issued: 2016
- Authors: Rautenbach, Leontine
- Date: 2016
- Subjects: Organizational behavior -- South Africa , Nurses -- Employment -- South Africa -- Eastern Cape , Organizational effectiveness -- South Africa , Health facilities -- Personnel management
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/5984 , vital:21022
- Description: Globally, there is a shortage of professional nurses, which compromises the rendering of Health Care performance worldwide. South Africa has the added challenge of a dual Health Care system where there is a large disparity in financial resources, service levels and workload between private and public hospitals, which leads to public hospitals in rural areas failing to attract and retain professional nurses. The purpose of this study is to determine the relationships between three variables from the Positive Organisational Scholarship paradigm namely Workplace Trust, Organisational Citizenship Behaviour and Workplace Well-being which is researched amongst professional nurses in the private and public sectors in both the rural and urban areas in two districts in the Eastern Cape Province. The ultimate aim of the study is to propose interventions of how hospitals can improve the work environment in order to attract and to retain professional nurses. It is also anticipated that the results of the research will contribute to the body of research about Positive Organisational Scholarship (POS). The Workplace Trust Survey (WTS), Organisational Citizenship Level Scale (OCLS) and the Workplace Well-being Questionnaire (WWQ) were integrated into a single selfadministered questionnaire to measure the existence of the variables. The questionnaire also included questions relating to demographic factors. In order to confirm the reliability of the measuring instruments, an Exploratory Analysis was done, a Scree test was applied and a Principal Axis Factor Analysis was conducted. Finally, an Item-reliability Analysis on each factor was administered. The WTS and WWQ revealed sound factorial validity and was considered to be compatible with a South African sample, but the OCLS indicated poor construct validity. Relationships between the variables were analysed by applying a Pearson Productmoment Correlation Analysis in SPSS. T-tests, Analysis of Variance (ANOVA) and the Tukey HSD test was utilized to determine the potential influence of demographic characteristics on the variables. Several interesting relationships between variables and sub-variables were identified. The study concludes with proposed interventions needed to retain professional nurses in hospitals. The limitations of the study as well as recommendations for further research is briefly noted.
- Full Text:
- Date Issued: 2016
The role of emotional awareness in the retirement transition
- Authors: Black, Beverley Mary
- Date: 2016
- Subjects: Retirement -- Psychological aspects , Aging -- Psychological aspects
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/5645 , vital:20947
- Description: This study examines the role of emotional awareness in the retirement transition. Retirement is viewed as one of the transitions in later life and has psychological consequences. It is an objective development and social-psychological transformation that is related to physical and psychological well-being. Research has shown that emotional awareness can have an impact on the retirement transition. A correlational research survey design was used for this study to determine and establish the role of emotional awareness, preparation and emotional responses in the retirement transition. Using a five-point Likert Scale, respondents were asked to score their responses to twenty-eight items. The questionnaire was distributed to retirees on the data bases of two financial companies that manage retirement funds. The SurveyMonkey application was used to distribute the survey to one financial company’s data base, and email was used for the other. Statistics such as means, relationships between factors, Cronbach’s Alpha, Pearson’s Product Moment Correlation and descriptive statistics were used to analyse the data. The findings of this study demonstrate inconclusive evidence of emotional awareness in retirement. In addition to this, there were no significant findings regarding preparation for retirement or emotional response to retirement which indicates a neutral attitude to preparation and retirement, on average. There is a need for further future studies that include a more balanced sample representation of men and women, a comparative study based on different cultures to determine if differences exist in the experience of emotions in the retirement transition, and a field study in retirement homes and villages to corroborate the findings of this study.
- Full Text:
- Date Issued: 2016
- Authors: Black, Beverley Mary
- Date: 2016
- Subjects: Retirement -- Psychological aspects , Aging -- Psychological aspects
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/5645 , vital:20947
- Description: This study examines the role of emotional awareness in the retirement transition. Retirement is viewed as one of the transitions in later life and has psychological consequences. It is an objective development and social-psychological transformation that is related to physical and psychological well-being. Research has shown that emotional awareness can have an impact on the retirement transition. A correlational research survey design was used for this study to determine and establish the role of emotional awareness, preparation and emotional responses in the retirement transition. Using a five-point Likert Scale, respondents were asked to score their responses to twenty-eight items. The questionnaire was distributed to retirees on the data bases of two financial companies that manage retirement funds. The SurveyMonkey application was used to distribute the survey to one financial company’s data base, and email was used for the other. Statistics such as means, relationships between factors, Cronbach’s Alpha, Pearson’s Product Moment Correlation and descriptive statistics were used to analyse the data. The findings of this study demonstrate inconclusive evidence of emotional awareness in retirement. In addition to this, there were no significant findings regarding preparation for retirement or emotional response to retirement which indicates a neutral attitude to preparation and retirement, on average. There is a need for further future studies that include a more balanced sample representation of men and women, a comparative study based on different cultures to determine if differences exist in the experience of emotions in the retirement transition, and a field study in retirement homes and villages to corroborate the findings of this study.
- Full Text:
- Date Issued: 2016
The selection and evaluation of a sensory technology for interaction in a warehouse environment
- Zadeh, Seyed Amirsaleh Saleh, Greyling, Jean
- Authors: Zadeh, Seyed Amirsaleh Saleh , Greyling, Jean
- Date: 2016
- Subjects: Human-computer interaction User interfaces (Computer systems) Computer architecture
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/13193 , vital:27160
- Description: In recent years, Human-Computer Interaction (HCI) has become a significant part of modern life as it has improved human performance in the completion of daily tasks in using computerised systems. The increase in the variety of bio-sensing and wearable technologies on the market has propelled designers towards designing more efficient, effective and fully natural User-Interfaces (UI), such as the Brain-Computer Interface (BCI) and the Muscle-Computer Interface (MCI). BCI and MCI have been used for various purposes, such as controlling wheelchairs, piloting drones, providing alphanumeric inputs into a system and improving sports performance. Various challenges are experienced by workers in a warehouse environment. Because they often have to carry objects (referred to as hands-full) it is difficult to interact with traditional devices. Noise undeniably exists in some industrial environments and it is known as a major factor that causes communication problems. This has reduced the popularity of using verbal interfaces with computer applications, such as Warehouse Management Systems. Another factor that effects the performance of workers are action slips caused by a lack of concentration during, for example, routine picking activities. This can have a negative impact on job performance and allow a worker to incorrectly execute a task in a warehouse environment. This research project investigated the current challenges workers experience in a warehouse environment and the technologies utilised in this environment. The latest automation and identification systems and technologies are identified and discussed, specifically the technologies which have addressed known problems. Sensory technologies were identified that enable interaction between a human and a computerised warehouse environment. Biological and natural behaviours of humans which are applicable in the interaction with a computerised environment were described and discussed. The interactive behaviours included the visionary, auditory, speech production and physiological movement where other natural human behaviours such paying attention, action slips and the action of counting items were investigated. A number of modern sensory technologies, devices and techniques for HCI were identified with the aim of selecting and evaluating an appropriate sensory technology for MCI. iii MCI technologies enable a computer system to recognise hand and other gestures of a user, creating means of direct interaction between a user and a computer as they are able to detect specific features extracted from a specific biological or physiological activity. Thereafter, Machine Learning (ML) is applied in order to train a computer system to detect these features and convert them to a computer interface. An application of biomedical signals (bio-signals) in HCI using a MYO Armband for MCI is presented. An MCI prototype (MCIp) was developed and implemented to allow a user to provide input to an HCI, in a hands-free and hands-full situation. The MCIp was designed and developed to recognise the hand-finger gestures of a person when both hands are free or when holding an object, such a cardboard box. The MCIp applies an Artificial Neural Network (ANN) to classify features extracted from the surface Electromyography signals acquired by the MYO Armband around the forearm muscle. The MCIp provided the results of data classification for gesture recognition to an accuracy level of 34.87% with a hands-free situation. This was done by employing the ANN. The MCIp, furthermore, enabled users to provide numeric inputs to the MCIp system hands-full with an accuracy of 59.7% after a training session for each gesture of only 10 seconds. The results were obtained using eight participants. Similar experimentation with the MYO Armband has not been found to be reported in any literature at submission of this document. Based on this novel experimentation, the main contribution of this research study is a suggestion that the application of a MYO Armband, as a commercially available muscle-sensing device on the market, has the potential as an MCI to recognise the finger gestures hands-free and hands-full. An accurate MCI can increase the efficiency and effectiveness of an HCI tool when it is applied to different applications in a warehouse where noise and hands-full activities pose a challenge. Future work to improve its accuracy is proposed.
- Full Text:
- Date Issued: 2016
- Authors: Zadeh, Seyed Amirsaleh Saleh , Greyling, Jean
- Date: 2016
- Subjects: Human-computer interaction User interfaces (Computer systems) Computer architecture
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/13193 , vital:27160
- Description: In recent years, Human-Computer Interaction (HCI) has become a significant part of modern life as it has improved human performance in the completion of daily tasks in using computerised systems. The increase in the variety of bio-sensing and wearable technologies on the market has propelled designers towards designing more efficient, effective and fully natural User-Interfaces (UI), such as the Brain-Computer Interface (BCI) and the Muscle-Computer Interface (MCI). BCI and MCI have been used for various purposes, such as controlling wheelchairs, piloting drones, providing alphanumeric inputs into a system and improving sports performance. Various challenges are experienced by workers in a warehouse environment. Because they often have to carry objects (referred to as hands-full) it is difficult to interact with traditional devices. Noise undeniably exists in some industrial environments and it is known as a major factor that causes communication problems. This has reduced the popularity of using verbal interfaces with computer applications, such as Warehouse Management Systems. Another factor that effects the performance of workers are action slips caused by a lack of concentration during, for example, routine picking activities. This can have a negative impact on job performance and allow a worker to incorrectly execute a task in a warehouse environment. This research project investigated the current challenges workers experience in a warehouse environment and the technologies utilised in this environment. The latest automation and identification systems and technologies are identified and discussed, specifically the technologies which have addressed known problems. Sensory technologies were identified that enable interaction between a human and a computerised warehouse environment. Biological and natural behaviours of humans which are applicable in the interaction with a computerised environment were described and discussed. The interactive behaviours included the visionary, auditory, speech production and physiological movement where other natural human behaviours such paying attention, action slips and the action of counting items were investigated. A number of modern sensory technologies, devices and techniques for HCI were identified with the aim of selecting and evaluating an appropriate sensory technology for MCI. iii MCI technologies enable a computer system to recognise hand and other gestures of a user, creating means of direct interaction between a user and a computer as they are able to detect specific features extracted from a specific biological or physiological activity. Thereafter, Machine Learning (ML) is applied in order to train a computer system to detect these features and convert them to a computer interface. An application of biomedical signals (bio-signals) in HCI using a MYO Armband for MCI is presented. An MCI prototype (MCIp) was developed and implemented to allow a user to provide input to an HCI, in a hands-free and hands-full situation. The MCIp was designed and developed to recognise the hand-finger gestures of a person when both hands are free or when holding an object, such a cardboard box. The MCIp applies an Artificial Neural Network (ANN) to classify features extracted from the surface Electromyography signals acquired by the MYO Armband around the forearm muscle. The MCIp provided the results of data classification for gesture recognition to an accuracy level of 34.87% with a hands-free situation. This was done by employing the ANN. The MCIp, furthermore, enabled users to provide numeric inputs to the MCIp system hands-full with an accuracy of 59.7% after a training session for each gesture of only 10 seconds. The results were obtained using eight participants. Similar experimentation with the MYO Armband has not been found to be reported in any literature at submission of this document. Based on this novel experimentation, the main contribution of this research study is a suggestion that the application of a MYO Armband, as a commercially available muscle-sensing device on the market, has the potential as an MCI to recognise the finger gestures hands-free and hands-full. An accurate MCI can increase the efficiency and effectiveness of an HCI tool when it is applied to different applications in a warehouse where noise and hands-full activities pose a challenge. Future work to improve its accuracy is proposed.
- Full Text:
- Date Issued: 2016
The tax benefits available to investors in immovable property in South Africa
- Authors: Baines, Daniel
- Date: 2016
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10962/4026 , vital:20589
- Description: The object of this thesis is to provide guidelines relating to the tax benefits that are available to investors in immovable property in South Africa. This was done by analysing the various sections of the Income Tax Act, as well as case law and South African Revenue Service guidelines that interpret these sections, which provide for expenditure which may be deducted by taxpayers from their income when conducting the trade of letting immovable property in order to reduce their overall tax liability. The thesis also includes a chapter dealing with the four different types of vehicles that taxpayers may use when investing in property. It was found that there are significant tax benefits available to investors in immovable property through the general deductions provided in terms of section 11(a) of the Act, as well as the specific deductions that the legislature has promulgated for investors in immovable property. It was also found that each of the four vehicles has its own advantages and that a taxpayer’s personal circumstances will dictate which of the vehicles will best suit his or her needs.
- Full Text:
- Date Issued: 2016
- Authors: Baines, Daniel
- Date: 2016
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10962/4026 , vital:20589
- Description: The object of this thesis is to provide guidelines relating to the tax benefits that are available to investors in immovable property in South Africa. This was done by analysing the various sections of the Income Tax Act, as well as case law and South African Revenue Service guidelines that interpret these sections, which provide for expenditure which may be deducted by taxpayers from their income when conducting the trade of letting immovable property in order to reduce their overall tax liability. The thesis also includes a chapter dealing with the four different types of vehicles that taxpayers may use when investing in property. It was found that there are significant tax benefits available to investors in immovable property through the general deductions provided in terms of section 11(a) of the Act, as well as the specific deductions that the legislature has promulgated for investors in immovable property. It was also found that each of the four vehicles has its own advantages and that a taxpayer’s personal circumstances will dictate which of the vehicles will best suit his or her needs.
- Full Text:
- Date Issued: 2016
The taxability of rewards from suppliers
- Authors: Akoonjie, Ahmed Hassen
- Date: 2016
- Subjects: Taxation -- South Africa Industrial procurement -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/11253 , vital:26902
- Description: Successful business in today’s competitive climate thrives on building relationships with one’s suppliers, clientele and employees. Businesses, as a form of strategic engagement, extend their appreciation and recognition to these key role players with rewards (or incentives) such as prizes, holidays and free goods and/or services. This treatise examines the taxation implications of such rewards and determines that the market value thereof should be taxed in the hands of their recipients. This study also investigates possible indicators (or points of reference) to establish such market value and suggests alternate values that may be ascribed thereto for inclusion in the recipient’s gross income. Where the rewards are passed onwards by the recipient to its employees, fringe benefit consequences are occasioned and this study observes that the market value thereof should be taxed in the employees’ hands. The study goes on further to consider the position of the supplier (or provider) of the rewards and finds that the supplier is entitled to a deduction of the cost of the rewards it has provided to its clients or customers. This study also reflects upon the penal implications of not including the market value of rewards in gross income and notes that such non-inclusion constitutes a fiscal loss and is subject to an understatement penalty. Key recommendations on how such omission may be addressed by the tax authorities are also presented.
- Full Text:
- Date Issued: 2016
- Authors: Akoonjie, Ahmed Hassen
- Date: 2016
- Subjects: Taxation -- South Africa Industrial procurement -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/11253 , vital:26902
- Description: Successful business in today’s competitive climate thrives on building relationships with one’s suppliers, clientele and employees. Businesses, as a form of strategic engagement, extend their appreciation and recognition to these key role players with rewards (or incentives) such as prizes, holidays and free goods and/or services. This treatise examines the taxation implications of such rewards and determines that the market value thereof should be taxed in the hands of their recipients. This study also investigates possible indicators (or points of reference) to establish such market value and suggests alternate values that may be ascribed thereto for inclusion in the recipient’s gross income. Where the rewards are passed onwards by the recipient to its employees, fringe benefit consequences are occasioned and this study observes that the market value thereof should be taxed in the employees’ hands. The study goes on further to consider the position of the supplier (or provider) of the rewards and finds that the supplier is entitled to a deduction of the cost of the rewards it has provided to its clients or customers. This study also reflects upon the penal implications of not including the market value of rewards in gross income and notes that such non-inclusion constitutes a fiscal loss and is subject to an understatement penalty. Key recommendations on how such omission may be addressed by the tax authorities are also presented.
- Full Text:
- Date Issued: 2016