Critical determinants of service quality for the port of cape town users
- Authors: Thomas, Darren Roger
- Date: 2019
- Subjects: Physical distribution of goods -- Management , Business logistics -- South Africa -- Cape Town Harbors -- South Africa -- Cape Town Shipping -- South Africa -- Cape Town
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43845 , vital:37052
- Description: This research study was motivated by the daily observed operational experiences from the perspective of the researcher’s logistics business. Poor levels of operational service quality were observed in the Port of Cape Town during the 2017/2018 “wind season” which occurs from September to March, where the port lost more than 1200-man hours due to wind delays. The poor levels of operational service quality are further compounded by the effects of the wind delays and its impact on congestion at the port which results in financial loss to importers and exporters and their intermodal service providers. Nearly ninety six percent (96%) of exports from South Africa are by sea, therefore South Africa’s trade with the rest of the world is by sea. Thus, ports are important economic contributors and play an important role for both inbound and outbound logistics. Service quality failures affect business-to-business players in the logistics chain. Port users suffer financial and reputational damage when containers, which are shipped via the port, are delayed due to service quality failures. The purpose of this treatise was to determine what the critical determinants of service quality for the Port of Cape Town users are. To achieve this a conceptual research model was developed, where six variables were identified that have an influence on service quality. The six variables identified are Communication, Competence, Access, Reliability, Understanding/Knowing Customer and Tangibles. A literature review was then conducted to determine what the difference between B2C and B2B operational service quality is. This was done by investigating both the similarities and differences between B2C and B2B and providing a review of service quality and customer satisfaction. Similarly, a literature review was also conducted to investigate the contrasts between international and local port service quality. This was achieved by investigating the importance of ports and an overview of the South African port network. An overview of the Port of Cape Town was then provided where inefficiencies in the Port of Cape Town are discussed. Service quality in selected international ports are then discussed before the chapter was concluded by providing a review of service quality at the port of Cape Town’s two closest international competitors. The methodological approach to the study was quantitative research using a survey strategy to test the conceptual model. Analysis was performed through descriptive and inferential statics. Based on the analysis, the study could conclude by making important managerial recommendations that the management of the Port of Cape Town could implement to improve the level of Operational Service Quality at the port. Some of the recommendations are, that the ports staff should be trained in the importance of proactive communication. Port staff should receive regular training with respect to their operational functions. The port should provide a platform which will allow port users to raise concerns or provide compliments related to container operations or port staff interactions. Before communicating start up times after port stoppages, the port needs to take in to consideration the necessary time required to get staff back to their operational posts and other start-up operations when advising the port reopening time to port users. Port management should implement a better maintenance programme for the container handling equipment as it was the respondent’s perception that the handling equipment used in the port is not always in good working condition.
- Full Text:
- Date Issued: 2019
- Authors: Thomas, Darren Roger
- Date: 2019
- Subjects: Physical distribution of goods -- Management , Business logistics -- South Africa -- Cape Town Harbors -- South Africa -- Cape Town Shipping -- South Africa -- Cape Town
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43845 , vital:37052
- Description: This research study was motivated by the daily observed operational experiences from the perspective of the researcher’s logistics business. Poor levels of operational service quality were observed in the Port of Cape Town during the 2017/2018 “wind season” which occurs from September to March, where the port lost more than 1200-man hours due to wind delays. The poor levels of operational service quality are further compounded by the effects of the wind delays and its impact on congestion at the port which results in financial loss to importers and exporters and their intermodal service providers. Nearly ninety six percent (96%) of exports from South Africa are by sea, therefore South Africa’s trade with the rest of the world is by sea. Thus, ports are important economic contributors and play an important role for both inbound and outbound logistics. Service quality failures affect business-to-business players in the logistics chain. Port users suffer financial and reputational damage when containers, which are shipped via the port, are delayed due to service quality failures. The purpose of this treatise was to determine what the critical determinants of service quality for the Port of Cape Town users are. To achieve this a conceptual research model was developed, where six variables were identified that have an influence on service quality. The six variables identified are Communication, Competence, Access, Reliability, Understanding/Knowing Customer and Tangibles. A literature review was then conducted to determine what the difference between B2C and B2B operational service quality is. This was done by investigating both the similarities and differences between B2C and B2B and providing a review of service quality and customer satisfaction. Similarly, a literature review was also conducted to investigate the contrasts between international and local port service quality. This was achieved by investigating the importance of ports and an overview of the South African port network. An overview of the Port of Cape Town was then provided where inefficiencies in the Port of Cape Town are discussed. Service quality in selected international ports are then discussed before the chapter was concluded by providing a review of service quality at the port of Cape Town’s two closest international competitors. The methodological approach to the study was quantitative research using a survey strategy to test the conceptual model. Analysis was performed through descriptive and inferential statics. Based on the analysis, the study could conclude by making important managerial recommendations that the management of the Port of Cape Town could implement to improve the level of Operational Service Quality at the port. Some of the recommendations are, that the ports staff should be trained in the importance of proactive communication. Port staff should receive regular training with respect to their operational functions. The port should provide a platform which will allow port users to raise concerns or provide compliments related to container operations or port staff interactions. Before communicating start up times after port stoppages, the port needs to take in to consideration the necessary time required to get staff back to their operational posts and other start-up operations when advising the port reopening time to port users. Port management should implement a better maintenance programme for the container handling equipment as it was the respondent’s perception that the handling equipment used in the port is not always in good working condition.
- Full Text:
- Date Issued: 2019
Customer loyalty programmes in the South African grocery and retail sector
- Authors: Harmse, Nyree
- Date: 2019
- Subjects: Customer loyalty programs -- South Africa , Customer clubs -- South Africa Grocery trade -- South Africa Food industry and trade -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/39599 , vital:35331
- Description: While there has been substantial research on loyalty programmes, few studies specifically focus on the attitudinal and behavioural components of a loyalty programmes within grocery and retail sector programmes in South Africa. This study is part of a broader study of South African loyalty programmes, but specifically examines the attitudinal and behavioural influences on loyalty programmes in the South African grocery and retail sector. A comprehensive literature review was conducted and factors influencing loyalty programmes were identified. The literature reviewed informed the conceptual model that proposed purchasing behaviour, trust, communication, personalisation, flexibility, rewards and method of participation influenced the success of grocery and retail sector loyalty programmes with attitude and behaviour serving as intermediate variables. The academic literature selected for the study is grounded in the academic theories of social exchange and planned behaviour. The methodology followed was through self-administered questionnaires developed from academic literature. Data were collected from 1090 respondents across South Africa, of which 643 respondents were members of grocery and retail sector loyalty programmes. The data analysis conducted through various descriptive and inferential statistical tests and exploratory factors analysis identified that factors of purchasing behaviour, trust, communication, personalisation, flexibility, rewards and general assessment were factors influencing loyalty programmes. Loyalty programme studies in South Africa are generally conducted on specific loyalty programmes, which are owned by the programme owners and therefore unpublished. This study contributes to the body of knowledge by using academic theory to establish the attitudinal and behavioural factors that affect loyalty programmes within the South African grocery and retail sector. The study concludes with managerial recommendations that grocery and retail sector managers can implement to influence the success of loyalty programmes. Some of the recommendations include the use of communication as a lever to influence other factors and the overall effectiveness of the programme. Other recommendations include data management and rewards that create flexible and personalised experiences.
- Full Text:
- Date Issued: 2019
- Authors: Harmse, Nyree
- Date: 2019
- Subjects: Customer loyalty programs -- South Africa , Customer clubs -- South Africa Grocery trade -- South Africa Food industry and trade -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/39599 , vital:35331
- Description: While there has been substantial research on loyalty programmes, few studies specifically focus on the attitudinal and behavioural components of a loyalty programmes within grocery and retail sector programmes in South Africa. This study is part of a broader study of South African loyalty programmes, but specifically examines the attitudinal and behavioural influences on loyalty programmes in the South African grocery and retail sector. A comprehensive literature review was conducted and factors influencing loyalty programmes were identified. The literature reviewed informed the conceptual model that proposed purchasing behaviour, trust, communication, personalisation, flexibility, rewards and method of participation influenced the success of grocery and retail sector loyalty programmes with attitude and behaviour serving as intermediate variables. The academic literature selected for the study is grounded in the academic theories of social exchange and planned behaviour. The methodology followed was through self-administered questionnaires developed from academic literature. Data were collected from 1090 respondents across South Africa, of which 643 respondents were members of grocery and retail sector loyalty programmes. The data analysis conducted through various descriptive and inferential statistical tests and exploratory factors analysis identified that factors of purchasing behaviour, trust, communication, personalisation, flexibility, rewards and general assessment were factors influencing loyalty programmes. Loyalty programme studies in South Africa are generally conducted on specific loyalty programmes, which are owned by the programme owners and therefore unpublished. This study contributes to the body of knowledge by using academic theory to establish the attitudinal and behavioural factors that affect loyalty programmes within the South African grocery and retail sector. The study concludes with managerial recommendations that grocery and retail sector managers can implement to influence the success of loyalty programmes. Some of the recommendations include the use of communication as a lever to influence other factors and the overall effectiveness of the programme. Other recommendations include data management and rewards that create flexible and personalised experiences.
- Full Text:
- Date Issued: 2019
Determinants of a competitive bunkering service: a South African model
- Authors: Mdlalose, Silindile
- Date: 2019
- Subjects: Ships -- Fuel -- South Africa , Oil transfer operations -- South Africa Coastal water transportation -- Economic aspects -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/41471 , vital:36487
- Description: South Africa is one of the best strategically positioned countries in the world in terms of trade routes from the west to the east. According to the Operation Phakisa research team, about 13 000 vessels visit South African ports annually and nearly 30 000 vessels sail along the South African coast yearly. Yet, less than ten percent of visiting vessels replenish bunkers in the country. This is a lost business opportunity for the South African bunker industry. South Africa has struggled to attract and maintain bunker business for some time. The aim of this study is to establish what the determinants of a competitive bunker industry are. A positivism philosophy is adopted to conduct the study. Using information gathered through a literature review, a conceptualised model for a competitive bunker industry is formulated. The model claims that there is a positive relationship between bunker industry competitiveness and eight independent variables identified in literature. The eight independent variables identified are (i) Bunker Fuel, (ii) Location, (iii) Port Accessibility, (iv) Rules and Regulations, (v) Service, (vi) Infrastructure, (vii) Cost of Service and (viii) Human Capital. A survey is conducted using a questionnaire. The questionnaire was generated specifically to collect primary data. There are 104 usable responses received back from the survey. The response data are used for quantitative data analysis. Quantitative data analysis methods like the EFA, Cronbach’s alpha, one sample t-test and Pearson Moment Correlations’ analysis are employed to test the conceptualised model. Findings show that independent variables (i) Service, (ii) Infrastructure, (iii) Port Accessibility, (iv) Location and (v) Bunker Industry Competitiveness (the independent variable) are contributors to bunker industry competitiveness (dependent variable). The results indicate that to achieve bunker industry competitiveness, the best approach will be to employ a collective approach that will simultaneously consider all of the literature-identified variables. All of the variables will have to be considered and aligned when the strategy for a competitive bunker industry is created.
- Full Text:
- Date Issued: 2019
- Authors: Mdlalose, Silindile
- Date: 2019
- Subjects: Ships -- Fuel -- South Africa , Oil transfer operations -- South Africa Coastal water transportation -- Economic aspects -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/41471 , vital:36487
- Description: South Africa is one of the best strategically positioned countries in the world in terms of trade routes from the west to the east. According to the Operation Phakisa research team, about 13 000 vessels visit South African ports annually and nearly 30 000 vessels sail along the South African coast yearly. Yet, less than ten percent of visiting vessels replenish bunkers in the country. This is a lost business opportunity for the South African bunker industry. South Africa has struggled to attract and maintain bunker business for some time. The aim of this study is to establish what the determinants of a competitive bunker industry are. A positivism philosophy is adopted to conduct the study. Using information gathered through a literature review, a conceptualised model for a competitive bunker industry is formulated. The model claims that there is a positive relationship between bunker industry competitiveness and eight independent variables identified in literature. The eight independent variables identified are (i) Bunker Fuel, (ii) Location, (iii) Port Accessibility, (iv) Rules and Regulations, (v) Service, (vi) Infrastructure, (vii) Cost of Service and (viii) Human Capital. A survey is conducted using a questionnaire. The questionnaire was generated specifically to collect primary data. There are 104 usable responses received back from the survey. The response data are used for quantitative data analysis. Quantitative data analysis methods like the EFA, Cronbach’s alpha, one sample t-test and Pearson Moment Correlations’ analysis are employed to test the conceptualised model. Findings show that independent variables (i) Service, (ii) Infrastructure, (iii) Port Accessibility, (iv) Location and (v) Bunker Industry Competitiveness (the independent variable) are contributors to bunker industry competitiveness (dependent variable). The results indicate that to achieve bunker industry competitiveness, the best approach will be to employ a collective approach that will simultaneously consider all of the literature-identified variables. All of the variables will have to be considered and aligned when the strategy for a competitive bunker industry is created.
- Full Text:
- Date Issued: 2019
Effective enterprise risk management: a case of Telkom South Africa
- Authors: Mkula, Tamara
- Date: 2019
- Subjects: Risk management , Organizational change Telkom (Firm : South Africa)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/41054 , vital:36286
- Description: The premise of this research study was to study the phenomenon of Effective Enterprise Risk Management (ERM), to understand the effective enterprise risk management within Telkom SA after the implementation of organisational changes which have seen the company operating in six different business units. Enterprise risk management can no longer be an afterthought in an organisation, it should be integrated into an organisational strategy. Organisations which have successfully integrated an ERM into their organisational strategy have proved to be effective and profitable. However, the intention of this research study was not necessarily to analyse the ERM integration into Telkom’s organisational strategy. Rather, this study explored and described the views of the Telkom SA senior level enterprise risk management professionals in understanding if the recently implemented organisational structure changes did influence, or rather impact the effectiveness of ERM in the organisation. The selective sampling approach was used to accumulate relevant ERM data through unstructured, individual and in-depth interviews with ERM professionals in each of the six different business units at Telkom SA. A four-step data analysis interactive model was employed to analyse data collected for the study. Major findings were related to lack of ERM alignment in different business units, broad scope of ERM with no well-defined roles and responsibilities, lack of ERM skills, lack of established ERM risk committees. Some positives were those of more visibility in organisational risk, improved management of enterprise risk and increased accountability.
- Full Text:
- Date Issued: 2019
- Authors: Mkula, Tamara
- Date: 2019
- Subjects: Risk management , Organizational change Telkom (Firm : South Africa)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/41054 , vital:36286
- Description: The premise of this research study was to study the phenomenon of Effective Enterprise Risk Management (ERM), to understand the effective enterprise risk management within Telkom SA after the implementation of organisational changes which have seen the company operating in six different business units. Enterprise risk management can no longer be an afterthought in an organisation, it should be integrated into an organisational strategy. Organisations which have successfully integrated an ERM into their organisational strategy have proved to be effective and profitable. However, the intention of this research study was not necessarily to analyse the ERM integration into Telkom’s organisational strategy. Rather, this study explored and described the views of the Telkom SA senior level enterprise risk management professionals in understanding if the recently implemented organisational structure changes did influence, or rather impact the effectiveness of ERM in the organisation. The selective sampling approach was used to accumulate relevant ERM data through unstructured, individual and in-depth interviews with ERM professionals in each of the six different business units at Telkom SA. A four-step data analysis interactive model was employed to analyse data collected for the study. Major findings were related to lack of ERM alignment in different business units, broad scope of ERM with no well-defined roles and responsibilities, lack of ERM skills, lack of established ERM risk committees. Some positives were those of more visibility in organisational risk, improved management of enterprise risk and increased accountability.
- Full Text:
- Date Issued: 2019
Electric cars: their carbon implications and adoption in South Africa
- Authors: Moeletsi, Mokhele Edmond
- Date: 2019
- Subjects: Electric vehicles -- Economic aspects , Electric vehicles -- South Africa Power resources -- South Africa Sustainable development -- South Africa Energy policy -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/41886 , vital:36606
- Description: Climate change is a reality that is starting to have an impact on society through decreased agricultural production and increased extreme weather events, resulting to worldwide disasters. It is caused by human activities that release greenhouse gas emissions into the atmosphere. One of the key areas of concern is the mobility sector which accounts for around 20% of the total energy use, with a GHG footprint of close to 14% of the global emissions. International organisations are concerned about the elevating GHG emissions resulting from the increasing internal combustion engine vehicles, leading to the recent wave in electrifying the vehicles which presents many of advantages as well as major constraints. This study used the quantitative research approach to investigate the possible benefits of electric vehicles to our environment in the future. The projections of vehicle population size were estimated using three cases, and the electric vehicle penetration into the market by 2030 was investigated with four different scenarios. Further research was done to investigate the possible barriers present in the South African market that impede the adoption of electric vehicles. The results showed that the projection of the business-as-usual case, coupled with mitigation scenarios, present a better option for mitigation. The worst case of exponential increases in vehicle population does not present any GHG emissions moderation hope for any of the mitigation scenarios used in the study. The other case shows high mitigation potential, but it leads to a case of economic decline where the numbers of vehicles are decreasing with time. The findings of the study on barriers to adoption of electric vehicles in the market highlighted the high purchase price, high battery price and high likelihood for owning a secondary vehicle based on the current circumstances, as the main barriers that the respondents in the Gauteng Province found to be unattractive. But generally the willingness to buy electric vehicles was high for the majority of the factors that were presented. With these perceived positive opinions by the respondents, it is down to government and private companies to provide an environment conducive to changed opinions conducive for the consumers. This relates to advancing the technology and providing policy support for the accelerated adoption of electric vehicles.
- Full Text:
- Date Issued: 2019
- Authors: Moeletsi, Mokhele Edmond
- Date: 2019
- Subjects: Electric vehicles -- Economic aspects , Electric vehicles -- South Africa Power resources -- South Africa Sustainable development -- South Africa Energy policy -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/41886 , vital:36606
- Description: Climate change is a reality that is starting to have an impact on society through decreased agricultural production and increased extreme weather events, resulting to worldwide disasters. It is caused by human activities that release greenhouse gas emissions into the atmosphere. One of the key areas of concern is the mobility sector which accounts for around 20% of the total energy use, with a GHG footprint of close to 14% of the global emissions. International organisations are concerned about the elevating GHG emissions resulting from the increasing internal combustion engine vehicles, leading to the recent wave in electrifying the vehicles which presents many of advantages as well as major constraints. This study used the quantitative research approach to investigate the possible benefits of electric vehicles to our environment in the future. The projections of vehicle population size were estimated using three cases, and the electric vehicle penetration into the market by 2030 was investigated with four different scenarios. Further research was done to investigate the possible barriers present in the South African market that impede the adoption of electric vehicles. The results showed that the projection of the business-as-usual case, coupled with mitigation scenarios, present a better option for mitigation. The worst case of exponential increases in vehicle population does not present any GHG emissions moderation hope for any of the mitigation scenarios used in the study. The other case shows high mitigation potential, but it leads to a case of economic decline where the numbers of vehicles are decreasing with time. The findings of the study on barriers to adoption of electric vehicles in the market highlighted the high purchase price, high battery price and high likelihood for owning a secondary vehicle based on the current circumstances, as the main barriers that the respondents in the Gauteng Province found to be unattractive. But generally the willingness to buy electric vehicles was high for the majority of the factors that were presented. With these perceived positive opinions by the respondents, it is down to government and private companies to provide an environment conducive to changed opinions conducive for the consumers. This relates to advancing the technology and providing policy support for the accelerated adoption of electric vehicles.
- Full Text:
- Date Issued: 2019
Employee happiness at ARMSCOR
- Authors: Rakgabyane, Michael Tsie
- Date: 2019
- Subjects: Employee morale
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43018 , vital:36732
- Description: The subject of happiness has captured many across the world. There is an increasing debate on whether there is a link between improving the national happiness levels and country’s Gross Domestic Product (GDP). Happiness has become an area of interest for both organisations and individuals because of the consequential benefits. Research affirmed the importance of happiness in improving the function of both society and organisations. The benefit thereof includes but is not limited to increased productivity and longevity. Having unhappy employees could have dire effects on the organisations due to the direct impact on the organisation’s financial and social conditions. The arms industry is generally seen as a highly secretive industry due to the strategic position and importance that it occupies in various countries. Happiness in the arms industry has never been explored. This makes this study new in this particular industry. The arms industry as a whole can also benefit by focusing on improving employees’ happiness levels. This makes the study in Armscor important as it would help to provide some insight on the happiness levels in this industry. The focus of this study is to establish happiness levels of Armscor employees. For the purpose of this study, the primary data for the study were collected from a representative sample of 170 Armscor employees which included 161 permanent and 9 non-permanent employees. The questionnaire designed from the literature was used to collect the data. The in-depth literature review that was conducted in carrying out this study included exploring the different perspectives from which happiness is defined. This included three seemingly dominant perspectives: philosophic, economic and psychological perspectives. Furthermore, the review of literature included examining happiness theories and explored three main theories: Comparison, Folklore and Livability. The literature review provided a basis for a proposed conceptual model, which suggested the following factors as influencing happiness in the workplace: workplace influence, workplace relationships, work-life balance, purpose, optimism, work satisfaction, leisure, SA pride and trust. Exploratory factor analysis was used to test the proposed conceptual model and the results indicate that workplace influence, workplace vi relationships and work satisfaction load onto the factor work; while trust and SA pride load onto the factor trust pride; and purpose, work-life balance and optimism load onto the factor purpose work-life optimism. The treatise concludes with recommendations that management can consider implementing to improve the happiness levels of employees at Armscor. This study contributes to understanding the happiness levels of employees in the arms industry.
- Full Text:
- Date Issued: 2019
- Authors: Rakgabyane, Michael Tsie
- Date: 2019
- Subjects: Employee morale
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43018 , vital:36732
- Description: The subject of happiness has captured many across the world. There is an increasing debate on whether there is a link between improving the national happiness levels and country’s Gross Domestic Product (GDP). Happiness has become an area of interest for both organisations and individuals because of the consequential benefits. Research affirmed the importance of happiness in improving the function of both society and organisations. The benefit thereof includes but is not limited to increased productivity and longevity. Having unhappy employees could have dire effects on the organisations due to the direct impact on the organisation’s financial and social conditions. The arms industry is generally seen as a highly secretive industry due to the strategic position and importance that it occupies in various countries. Happiness in the arms industry has never been explored. This makes this study new in this particular industry. The arms industry as a whole can also benefit by focusing on improving employees’ happiness levels. This makes the study in Armscor important as it would help to provide some insight on the happiness levels in this industry. The focus of this study is to establish happiness levels of Armscor employees. For the purpose of this study, the primary data for the study were collected from a representative sample of 170 Armscor employees which included 161 permanent and 9 non-permanent employees. The questionnaire designed from the literature was used to collect the data. The in-depth literature review that was conducted in carrying out this study included exploring the different perspectives from which happiness is defined. This included three seemingly dominant perspectives: philosophic, economic and psychological perspectives. Furthermore, the review of literature included examining happiness theories and explored three main theories: Comparison, Folklore and Livability. The literature review provided a basis for a proposed conceptual model, which suggested the following factors as influencing happiness in the workplace: workplace influence, workplace relationships, work-life balance, purpose, optimism, work satisfaction, leisure, SA pride and trust. Exploratory factor analysis was used to test the proposed conceptual model and the results indicate that workplace influence, workplace vi relationships and work satisfaction load onto the factor work; while trust and SA pride load onto the factor trust pride; and purpose, work-life balance and optimism load onto the factor purpose work-life optimism. The treatise concludes with recommendations that management can consider implementing to improve the happiness levels of employees at Armscor. This study contributes to understanding the happiness levels of employees in the arms industry.
- Full Text:
- Date Issued: 2019
Entrepreneurial intention in the public service of South Africa
- Authors: Mhlanga, Unathi
- Date: 2019
- Subjects: Entrepreneurship , New business enterprises -- South Africa Small business -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/41106 , vital:36357
- Description: Entrepreneurship is a phenomenon that has been studied across the world by scholars, practitioners and governments. All these different researchers believe that it is a critical tool for economic growth, job creation and enhancing innovation. However, some researchers have conceded that there has been limited research in entrepreneurship and the public service. Thus, this treatise is one of the few studies that have been conducted in entrepreneurial intention in the public service and the examination of entrepreneurial intention of public servants and the factors that influence individuals to opt for employment in the public service. A literature review examining the current knowledge on entrepreneurship, entrepreneurial intention in various contexts was conducted. The reviewed literature allowed for the formation of the base for a conceptual model to be developed. The proposed model claimed that there was a positive influence of culture, family obligations, job security, role modelling, entrepreneurial self – efficacy, access to financial resources and locus of control on the entrepreneurial intentions of public servants in South Africa. Furthermore, the theory of planned behaviour and social learning theory also known as social cognitive theory were explored. There were various statistical analysis tests that were conducted on the quantitative data collected. The mono – method quantitative was used with 280 respondents. Descriptive and inferential statistical tests and exploratory factor analysis were conducted to test the proposed conceptual model. The conceptual model tested consisted of the independent variables; culture, family obligations, job security, role modelling, entrepreneurial self – efficacy, access to financial resources and locus of control with entrepreneurial intention being the dependent variable for assessing the entrepreneurial intention of public servants in the public service of South Africa. The study found that the South African public servants have high entrepreneurial intentions and are very optimistic about creating and running their own business someday. The various statistical analyses split the independent variables from seven to eighteen variables: Family Commitments, Career, Job Purpose, Risk, Access to Knowledge, Entrepreneurship Exposure, Influence, Access to Finance, Financial Support, Business Financing, Entrepreneurial Self-Efficacy, Cultural Perceptions, Societal Standards, Cultural Dedication, Service, Self-Belief and Reward. However, after further analysis of the relationships between the independent variables and the dependent variable, some factors were rejected. A model comprising of factors useful for assessing the entrepreneurial intentions in the public service is recommended with the following factors: Family Commitments, Career, Entrepreneurship Exposure, Entrepreneurial Self-Efficacy, Cultural Perceptions, Societal Standards and Reward. Entrepreneurial Self-Efficacy was found to explain approximately 75% of the movement in the entrepreneurial intentions of public servants. Significant differences on the entrepreneurial intentions of individuals from different races and those who varied according to years of experience were found. The study also found that Culture and Job Security influenced the decision to pursue public service employment. To conclude, the study makes managerial recommendations implementable for government and other stakeholders. Some of the recommendations include incentivising public servants with tax breaks, entrepreneurship courses and easier access to funding to enable them to exit the public service to start their own businesses. Additionally, entrepreneurship education is recommended to become compulsory in schools and for public servants through the National School of Government (NSG). Entrepreneurial ecosystems that encourage pay-it-forward type of interactions were also recommended. Seasoned entrepreneurs can be used as mentors to those public servants who wish to pursue entrepreneurship instead of remaining in the public service.
- Full Text:
- Date Issued: 2019
- Authors: Mhlanga, Unathi
- Date: 2019
- Subjects: Entrepreneurship , New business enterprises -- South Africa Small business -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/41106 , vital:36357
- Description: Entrepreneurship is a phenomenon that has been studied across the world by scholars, practitioners and governments. All these different researchers believe that it is a critical tool for economic growth, job creation and enhancing innovation. However, some researchers have conceded that there has been limited research in entrepreneurship and the public service. Thus, this treatise is one of the few studies that have been conducted in entrepreneurial intention in the public service and the examination of entrepreneurial intention of public servants and the factors that influence individuals to opt for employment in the public service. A literature review examining the current knowledge on entrepreneurship, entrepreneurial intention in various contexts was conducted. The reviewed literature allowed for the formation of the base for a conceptual model to be developed. The proposed model claimed that there was a positive influence of culture, family obligations, job security, role modelling, entrepreneurial self – efficacy, access to financial resources and locus of control on the entrepreneurial intentions of public servants in South Africa. Furthermore, the theory of planned behaviour and social learning theory also known as social cognitive theory were explored. There were various statistical analysis tests that were conducted on the quantitative data collected. The mono – method quantitative was used with 280 respondents. Descriptive and inferential statistical tests and exploratory factor analysis were conducted to test the proposed conceptual model. The conceptual model tested consisted of the independent variables; culture, family obligations, job security, role modelling, entrepreneurial self – efficacy, access to financial resources and locus of control with entrepreneurial intention being the dependent variable for assessing the entrepreneurial intention of public servants in the public service of South Africa. The study found that the South African public servants have high entrepreneurial intentions and are very optimistic about creating and running their own business someday. The various statistical analyses split the independent variables from seven to eighteen variables: Family Commitments, Career, Job Purpose, Risk, Access to Knowledge, Entrepreneurship Exposure, Influence, Access to Finance, Financial Support, Business Financing, Entrepreneurial Self-Efficacy, Cultural Perceptions, Societal Standards, Cultural Dedication, Service, Self-Belief and Reward. However, after further analysis of the relationships between the independent variables and the dependent variable, some factors were rejected. A model comprising of factors useful for assessing the entrepreneurial intentions in the public service is recommended with the following factors: Family Commitments, Career, Entrepreneurship Exposure, Entrepreneurial Self-Efficacy, Cultural Perceptions, Societal Standards and Reward. Entrepreneurial Self-Efficacy was found to explain approximately 75% of the movement in the entrepreneurial intentions of public servants. Significant differences on the entrepreneurial intentions of individuals from different races and those who varied according to years of experience were found. The study also found that Culture and Job Security influenced the decision to pursue public service employment. To conclude, the study makes managerial recommendations implementable for government and other stakeholders. Some of the recommendations include incentivising public servants with tax breaks, entrepreneurship courses and easier access to funding to enable them to exit the public service to start their own businesses. Additionally, entrepreneurship education is recommended to become compulsory in schools and for public servants through the National School of Government (NSG). Entrepreneurial ecosystems that encourage pay-it-forward type of interactions were also recommended. Seasoned entrepreneurs can be used as mentors to those public servants who wish to pursue entrepreneurship instead of remaining in the public service.
- Full Text:
- Date Issued: 2019
Exploring the financial giving behaviours at a congregational church in Port Elizabeth: a qualitative study
- Authors: Stoffels, Eldridge
- Date: 2019
- Subjects: United Congregational Church of Southern Africa , Bantu Congregational Church in South Africa Church finance -- South Africa -- Port Elizabeth Finance -- Psychological aspects Investments -- Psychological aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43990 , vital:37090
- Description: The United Congregational Church of Southern Africa (UCCSA) was established in 1967 through the combination of Church bodies in the Congregational Union of Southern Africa (CUSA), The London Missionary Society (LMS) and Bantu Congregational Church of Southern Africa (BCCSA). The vision of the founders of the UCCSA (LMS) in 1799 was to establish the two Congregational Churches, complete the groundwork through erecting church buildings, provide training to Church Ministers and fund the churches until they became self-sustainable. Thereupon fruitful ways needed to be established to raise funds for the mission of the church. One of the primary methods of raising money was from financial giving of members. The Congregational Church that is the focus of this study forms part of the UCCSA, which includes the church bodies within Southern Africa. The financial statements of this church were scrutinised and it was found to be making losses in the prior 3 financial years (2015-2017). However, in the 2018 financial year the members’ contributions increased by 35 percent compared to the previous financial year. The study therefore explored the factors influencing financial giving behaviours among members at a Congregational Church in Port Elizabeth, taking into consideration a significant positive shift in financial giving in the 2018 financial year in comparison with the prior 3 financial years (2015-2017). Based on this exploration, recommendations will be developed that could assist in enhancing the financial position of the Congregational Church as well as its sustainability as a religious organisation in future. A qualitative, explorative and contextual design was used for the study. The causal model for financial giving described by Finke, Bahr and Scheitle (2006) was used as basis for a theoretical framework. Using purposive sampling, 12 church members that were aged between 18 and 60 years and had recently financially contributed through pledging (tithing), and other monetary donations as part of their church membership were chosen to participate in two focus group discussions, thereby ensuring the data collected was rich with context. The data was analysed by using ATLAS.ti software which has been proven to guarantee the reliability of results. To ensure a high standard of qualitative research, the study adhered to the main principles of trustworthiness by Lincoln and Guba, including dependability, transferability, confirmability and credibility of the research process. Ethical principles of beneficence and non-maleficence, informed consent, privacy, anonymity and confidentiality of data, as well as obtaining ethical clearance, were adhered to in the study. The study yielded data that gave rise to eleven main themes and five sub-themes with regard to the factors that influenced financial giving behaviours of church members. These included: blessings members received from God, church attendance, belonging to a church community and church size, church financial needs (sub-themes included leadership, transparency about the financial position of the church and historic influences), stewardship (sub-themes included non-financial giving behaviours and other financial giving responsibilities), church involvement, tithing, member’s budget, spirituality, and stages of life. Participants were in agreement that blessings from God, belonging to a church community, transparency about the financial position of the church, member’s budget, and spirituality positively influenced their financial giving behaviours in the church. Factors that negatively influenced their giving behaviours included church size, historic influences, non-financial giving behaviours and other financial giving responsibilities. Church involvement, the member’s budget, as well as stages of life both positively and negatively influenced their financial giving behaviours. Participants were not in agreement whether church attendance, leadership and tithing influenced their financial giving behaviours in the church. Finke et al. (2006)’s conceptual model could be used to explain the findings. However, additional factors were identified to be influencing financial giving behaviours among members at the church under study. Some of the main recommendations made, based on the objectives of the study, are: For the Church Council to remain transparent with communication to church members of the financial position of the church; To continue with the stewardship campaign on a yearly basis to encourage members to give financially and of their time and talents to the church; Communicate with members of the church regarding the financial position of the church if it again experiences financial difficulties.
- Full Text:
- Date Issued: 2019
- Authors: Stoffels, Eldridge
- Date: 2019
- Subjects: United Congregational Church of Southern Africa , Bantu Congregational Church in South Africa Church finance -- South Africa -- Port Elizabeth Finance -- Psychological aspects Investments -- Psychological aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43990 , vital:37090
- Description: The United Congregational Church of Southern Africa (UCCSA) was established in 1967 through the combination of Church bodies in the Congregational Union of Southern Africa (CUSA), The London Missionary Society (LMS) and Bantu Congregational Church of Southern Africa (BCCSA). The vision of the founders of the UCCSA (LMS) in 1799 was to establish the two Congregational Churches, complete the groundwork through erecting church buildings, provide training to Church Ministers and fund the churches until they became self-sustainable. Thereupon fruitful ways needed to be established to raise funds for the mission of the church. One of the primary methods of raising money was from financial giving of members. The Congregational Church that is the focus of this study forms part of the UCCSA, which includes the church bodies within Southern Africa. The financial statements of this church were scrutinised and it was found to be making losses in the prior 3 financial years (2015-2017). However, in the 2018 financial year the members’ contributions increased by 35 percent compared to the previous financial year. The study therefore explored the factors influencing financial giving behaviours among members at a Congregational Church in Port Elizabeth, taking into consideration a significant positive shift in financial giving in the 2018 financial year in comparison with the prior 3 financial years (2015-2017). Based on this exploration, recommendations will be developed that could assist in enhancing the financial position of the Congregational Church as well as its sustainability as a religious organisation in future. A qualitative, explorative and contextual design was used for the study. The causal model for financial giving described by Finke, Bahr and Scheitle (2006) was used as basis for a theoretical framework. Using purposive sampling, 12 church members that were aged between 18 and 60 years and had recently financially contributed through pledging (tithing), and other monetary donations as part of their church membership were chosen to participate in two focus group discussions, thereby ensuring the data collected was rich with context. The data was analysed by using ATLAS.ti software which has been proven to guarantee the reliability of results. To ensure a high standard of qualitative research, the study adhered to the main principles of trustworthiness by Lincoln and Guba, including dependability, transferability, confirmability and credibility of the research process. Ethical principles of beneficence and non-maleficence, informed consent, privacy, anonymity and confidentiality of data, as well as obtaining ethical clearance, were adhered to in the study. The study yielded data that gave rise to eleven main themes and five sub-themes with regard to the factors that influenced financial giving behaviours of church members. These included: blessings members received from God, church attendance, belonging to a church community and church size, church financial needs (sub-themes included leadership, transparency about the financial position of the church and historic influences), stewardship (sub-themes included non-financial giving behaviours and other financial giving responsibilities), church involvement, tithing, member’s budget, spirituality, and stages of life. Participants were in agreement that blessings from God, belonging to a church community, transparency about the financial position of the church, member’s budget, and spirituality positively influenced their financial giving behaviours in the church. Factors that negatively influenced their giving behaviours included church size, historic influences, non-financial giving behaviours and other financial giving responsibilities. Church involvement, the member’s budget, as well as stages of life both positively and negatively influenced their financial giving behaviours. Participants were not in agreement whether church attendance, leadership and tithing influenced their financial giving behaviours in the church. Finke et al. (2006)’s conceptual model could be used to explain the findings. However, additional factors were identified to be influencing financial giving behaviours among members at the church under study. Some of the main recommendations made, based on the objectives of the study, are: For the Church Council to remain transparent with communication to church members of the financial position of the church; To continue with the stewardship campaign on a yearly basis to encourage members to give financially and of their time and talents to the church; Communicate with members of the church regarding the financial position of the church if it again experiences financial difficulties.
- Full Text:
- Date Issued: 2019
Exploring the financial giving behaviours at a congregational church in Port Elizabeth: a qualitative study
- Authors: Stoffels, Eldridge
- Date: 2019
- Subjects: Tithes
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43979 , vital:37089
- Description: The United Congregational Church of Southern Africa (UCCSA) was established in 1967 through the combination of Church bodies in the Congregational Union of Southern Africa (CUSA), The London Missionary Society (LMS) and Bantu Congregational Church of Southern Africa (BCCSA). The vision of the founders of the UCCSA (LMS) in 1799 was to establish the two Congregational Churches, complete the groundwork through erecting church buildings, provide training to Church Ministers and fund the churches until they became self-sustainable. Thereupon fruitful ways needed to be established to raise funds for the mission of the church. One of the primary methods of raising money was from financial giving of members. The Congregational Church that is the focus of this study forms part of the UCCSA, which includes the church bodies within Southern Africa. The financial statements of this church were scrutinised and it was found to be making losses in the prior 3 financial years (2015-2017). However, in the 2018 financial year the members’ contributions increased by 35 percent compared to the previous financial year. The study therefore explored the factors influencing financial giving behaviours among members at a Congregational Church in Port Elizabeth, taking into consideration a significant positive shift in financial giving in the 2018 financial year in comparison with the prior 3 financial years (2015-2017). Based on this exploration, recommendations will be developed that could assist in enhancing the financial position of the Congregational Church as well as its sustainability as a religious organisation in future. A qualitative, explorative and contextual design was used for the study. The causal model for financial giving described by Finke, Bahr and Scheitle (2006) was used as basis for a theoretical framework. Using purposive sampling, 12 church members that were aged between 18 and 60 years and had recently financially contributed through pledging (tithing), and other monetary donations as part of their church membership were chosen to participate in two focus group discussions, thereby ensuring the data collected was rich with context. The data was analysed by using ATLAS.ti software which has been proven to guarantee the reliability of results. To ensure a high standard of qualitative research, the study adhered to the main principles of trustworthiness by Lincoln and Guba, including dependability, transferability, confirmability and credibility of the research process. Ethical principles of beneficence and non-maleficence, informed consent, privacy, anonymity and confidentiality of data, as well as obtaining ethical clearance, were adhered to in the study. The study yielded data that gave rise to eleven main themes and five sub-themes with regard to the factors that influenced financial giving behaviours of church members. These included: blessings members received from God, church attendance, belonging to a church community and church size, church financial needs (sub-themes included leadership, transparency about the financial position of the church and historic influences), stewardship (sub-themes included non-financial giving behaviours and other financial giving responsibilities), church involvement, tithing, member’s budget, spirituality, and stages of life. Participants were in agreement that blessings from God, belonging to a church community, transparency about the financial position of the church, member’s budget, and spirituality positively influenced their financial giving behaviours in the church. Factors that negatively influenced their giving behaviours included church size, historic influences, non-financial giving behaviours and other financial giving responsibilities. Church involvement, the member’s budget, as well as stages of life both positively and negatively influenced their financial giving behaviours. Participants were not in agreement whether church attendance, leadership and tithing influenced their financial giving behaviours in the church. Finke et al. (2006)’s conceptual model could be used to explain the findings. However, additional factors were identified to be influencing financial giving behaviours among members at the church under study. Some of the main recommendations made, based on the objectives of the study, are: For the Church Council to remain transparent with communication to church members of the financial position of the church; To continue with the stewardship campaign on a yearly basis to encourage members to give financially and of their time and talents to the church; iv Communicate with members of the church regarding the financial position of the church if it again experiences financial difficulties.
- Full Text:
- Date Issued: 2019
- Authors: Stoffels, Eldridge
- Date: 2019
- Subjects: Tithes
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43979 , vital:37089
- Description: The United Congregational Church of Southern Africa (UCCSA) was established in 1967 through the combination of Church bodies in the Congregational Union of Southern Africa (CUSA), The London Missionary Society (LMS) and Bantu Congregational Church of Southern Africa (BCCSA). The vision of the founders of the UCCSA (LMS) in 1799 was to establish the two Congregational Churches, complete the groundwork through erecting church buildings, provide training to Church Ministers and fund the churches until they became self-sustainable. Thereupon fruitful ways needed to be established to raise funds for the mission of the church. One of the primary methods of raising money was from financial giving of members. The Congregational Church that is the focus of this study forms part of the UCCSA, which includes the church bodies within Southern Africa. The financial statements of this church were scrutinised and it was found to be making losses in the prior 3 financial years (2015-2017). However, in the 2018 financial year the members’ contributions increased by 35 percent compared to the previous financial year. The study therefore explored the factors influencing financial giving behaviours among members at a Congregational Church in Port Elizabeth, taking into consideration a significant positive shift in financial giving in the 2018 financial year in comparison with the prior 3 financial years (2015-2017). Based on this exploration, recommendations will be developed that could assist in enhancing the financial position of the Congregational Church as well as its sustainability as a religious organisation in future. A qualitative, explorative and contextual design was used for the study. The causal model for financial giving described by Finke, Bahr and Scheitle (2006) was used as basis for a theoretical framework. Using purposive sampling, 12 church members that were aged between 18 and 60 years and had recently financially contributed through pledging (tithing), and other monetary donations as part of their church membership were chosen to participate in two focus group discussions, thereby ensuring the data collected was rich with context. The data was analysed by using ATLAS.ti software which has been proven to guarantee the reliability of results. To ensure a high standard of qualitative research, the study adhered to the main principles of trustworthiness by Lincoln and Guba, including dependability, transferability, confirmability and credibility of the research process. Ethical principles of beneficence and non-maleficence, informed consent, privacy, anonymity and confidentiality of data, as well as obtaining ethical clearance, were adhered to in the study. The study yielded data that gave rise to eleven main themes and five sub-themes with regard to the factors that influenced financial giving behaviours of church members. These included: blessings members received from God, church attendance, belonging to a church community and church size, church financial needs (sub-themes included leadership, transparency about the financial position of the church and historic influences), stewardship (sub-themes included non-financial giving behaviours and other financial giving responsibilities), church involvement, tithing, member’s budget, spirituality, and stages of life. Participants were in agreement that blessings from God, belonging to a church community, transparency about the financial position of the church, member’s budget, and spirituality positively influenced their financial giving behaviours in the church. Factors that negatively influenced their giving behaviours included church size, historic influences, non-financial giving behaviours and other financial giving responsibilities. Church involvement, the member’s budget, as well as stages of life both positively and negatively influenced their financial giving behaviours. Participants were not in agreement whether church attendance, leadership and tithing influenced their financial giving behaviours in the church. Finke et al. (2006)’s conceptual model could be used to explain the findings. However, additional factors were identified to be influencing financial giving behaviours among members at the church under study. Some of the main recommendations made, based on the objectives of the study, are: For the Church Council to remain transparent with communication to church members of the financial position of the church; To continue with the stewardship campaign on a yearly basis to encourage members to give financially and of their time and talents to the church; iv Communicate with members of the church regarding the financial position of the church if it again experiences financial difficulties.
- Full Text:
- Date Issued: 2019
Exploring the South African taxi industry's value chain: the case of mini-bus taxi service in South Africa
- Authors: Mqikela, Luthando Khanya
- Date: 2019
- Subjects: Taxicabs -- Economic aspects -- South Africa , Transportation and state -- South Africa Transportation -- South Africa Taxicabs -- South Africa Taxicab drivers -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/42364 , vital:36649
- Description: The mini-bus taxis commercial trading industry as a whole has characterised the relations between commuters and the public sector. The South African government is under pressure to create favourable working conditions for the mini-bus taxi drivers as they are an intergral part of the informal economy. The failure of the value chain's ability to regulate the mini-bus taxi industry has lead to investors shying away from investing in this sector. The onus is on government and mini-bus owners to play a more active role in ensuring favourable outcomes for local economies. For this initiative to be effective capable officials need to be deployed to fulfil this mandate. Given that government has traditionally not operated in the sphere of what is termed 'commercial diplpmacy', it is realised that a concerted effort be made to have a skilled and capable workforce that can function in both the commercial diplomacy in markets across the world. It is against the background sketched above that the South African government, along with the assistance of two prominent bodies, namely National Taxi Association and SANTACO sprearheading the initiative to regulate the mini-bus taxi industry, have created a conducive environment for the mini-bus taxi industry to remain relevant in the mordern economy. This paper uncovers some of the obstacles that limit the growth of the industry and highlights the various challenges the sector faces to leap forward to the future. The research was conducted using qualitative methods by interviewing various stakeholders in the value chain. The interviewees compromised customers using public transport, taxi drivers and subject matters expects. The interviews were conducted using recordings that were later transcribed in to filed notes. The various extracts of the interviews informed the themes emerging from the analysis of the research.
- Full Text: false
- Date Issued: 2019
- Authors: Mqikela, Luthando Khanya
- Date: 2019
- Subjects: Taxicabs -- Economic aspects -- South Africa , Transportation and state -- South Africa Transportation -- South Africa Taxicabs -- South Africa Taxicab drivers -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/42364 , vital:36649
- Description: The mini-bus taxis commercial trading industry as a whole has characterised the relations between commuters and the public sector. The South African government is under pressure to create favourable working conditions for the mini-bus taxi drivers as they are an intergral part of the informal economy. The failure of the value chain's ability to regulate the mini-bus taxi industry has lead to investors shying away from investing in this sector. The onus is on government and mini-bus owners to play a more active role in ensuring favourable outcomes for local economies. For this initiative to be effective capable officials need to be deployed to fulfil this mandate. Given that government has traditionally not operated in the sphere of what is termed 'commercial diplpmacy', it is realised that a concerted effort be made to have a skilled and capable workforce that can function in both the commercial diplomacy in markets across the world. It is against the background sketched above that the South African government, along with the assistance of two prominent bodies, namely National Taxi Association and SANTACO sprearheading the initiative to regulate the mini-bus taxi industry, have created a conducive environment for the mini-bus taxi industry to remain relevant in the mordern economy. This paper uncovers some of the obstacles that limit the growth of the industry and highlights the various challenges the sector faces to leap forward to the future. The research was conducted using qualitative methods by interviewing various stakeholders in the value chain. The interviewees compromised customers using public transport, taxi drivers and subject matters expects. The interviews were conducted using recordings that were later transcribed in to filed notes. The various extracts of the interviews informed the themes emerging from the analysis of the research.
- Full Text: false
- Date Issued: 2019
Factors affecting consumer behaviour in a black box products in South Africa: particularly in the telematics industry
- Authors: Sebate, Othusitse Ronny
- Date: 2019
- Subjects: Consumer behavior , Marketing research Telecommunication -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43435 , vital:36881
- Description: Crime has given rise to the telematics market in South Africa, however, not much is known about this industry. The telematics products, or vehicle tracking products, have to be installed in vehicles in such a way that the criminals, let alone the owners, will not be able to find it. It is a “black box” product that it is not known what is inside, and it is not to be seen. This then posed a question of how then does one choose one telematics product over the other. This study was aimed at finding out what influences consumer behaviour in the South African telematics market. This study specifically looked at various factors such as understanding of deeper customer insights, operational excellence, readiness, predictive maintenance, new digital services and marketing mix on how they influence consumer behaviour. An empirical study using online survey was conducted amongst 98 respondents who own or rent a telematics product from various telematics companies in South Africa. The key findings indicated that most important atributes to influencing consumers in the telematics industry were operational excellence, response readiness, and the marketing mix. Recommendations were then given that although other atributes that were investigated such as understanding deeper customer insights, predictive maintenance, and new digital services are important, they will not bear much fruit for any organisation if the basics of operational excellence, response readiness, and marketing mix are not mastered.
- Full Text:
- Date Issued: 2019
- Authors: Sebate, Othusitse Ronny
- Date: 2019
- Subjects: Consumer behavior , Marketing research Telecommunication -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43435 , vital:36881
- Description: Crime has given rise to the telematics market in South Africa, however, not much is known about this industry. The telematics products, or vehicle tracking products, have to be installed in vehicles in such a way that the criminals, let alone the owners, will not be able to find it. It is a “black box” product that it is not known what is inside, and it is not to be seen. This then posed a question of how then does one choose one telematics product over the other. This study was aimed at finding out what influences consumer behaviour in the South African telematics market. This study specifically looked at various factors such as understanding of deeper customer insights, operational excellence, readiness, predictive maintenance, new digital services and marketing mix on how they influence consumer behaviour. An empirical study using online survey was conducted amongst 98 respondents who own or rent a telematics product from various telematics companies in South Africa. The key findings indicated that most important atributes to influencing consumers in the telematics industry were operational excellence, response readiness, and the marketing mix. Recommendations were then given that although other atributes that were investigated such as understanding deeper customer insights, predictive maintenance, and new digital services are important, they will not bear much fruit for any organisation if the basics of operational excellence, response readiness, and marketing mix are not mastered.
- Full Text:
- Date Issued: 2019
Factors affecting the success of corporate social responsibility programmes in South Africa
- Authors: Collett,Margot
- Date: 2019
- Subjects: Social responsibility of business -- South Africa , Business ethics Industries -- Social aspects -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/38035 , vital:34310
- Description: Corporate social investment expenditure by the private sector in South Africa for the 2016 / 2017 financial year realised R9 billion. As a developing country, South Africa has immense social development needs and understanding the scope of the problem becomes important when establishing how best to address it. The key players in the field of Corporate Social Responsibility (CSR) are the donors who provide the funding, the implementers of projects and the recipients who benefit from the interventions. Identifying critical success factors for implementing CSR projects is essential as this will contribute towards developing effective protocols and best practice in the field. The primary objective of this study was to contribute to the knowledge and operational understanding of CSR programmes in South Africa and to identify protocols to facilitate effective business implementation strategies for CSR. The study sought to answer the research question: What are the critical success factors for CSR programmes in South Africa? An empirical, quantitative study was conducted by surveying implementers of CSR projects in South Africa (n=81). The purpose of the study was to investigate the relationships between the independent variables, namely conceptualisation, implementation, reporting and evaluation, and the dependent variable, namely success of CSR. The empirical research was underpinned by stakeholder theory relating the practice of CSR to a multi-stakeholder context, and project management of life-cycle phases as the implementing arm of CSR projects. The key findings indicated that conceptualisation and implementation were positively and significantly related to success of CSR and that reporting, and evaluation had no significant relationship to success of CSR. Furthermore, recommendations were made to managers and implementers of CSR projects to facilitate and enhance the life-cycle phases of conceptualisation, implementation, reporting frameworks and evaluation of CSR projects.
- Full Text:
- Date Issued: 2019
- Authors: Collett,Margot
- Date: 2019
- Subjects: Social responsibility of business -- South Africa , Business ethics Industries -- Social aspects -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/38035 , vital:34310
- Description: Corporate social investment expenditure by the private sector in South Africa for the 2016 / 2017 financial year realised R9 billion. As a developing country, South Africa has immense social development needs and understanding the scope of the problem becomes important when establishing how best to address it. The key players in the field of Corporate Social Responsibility (CSR) are the donors who provide the funding, the implementers of projects and the recipients who benefit from the interventions. Identifying critical success factors for implementing CSR projects is essential as this will contribute towards developing effective protocols and best practice in the field. The primary objective of this study was to contribute to the knowledge and operational understanding of CSR programmes in South Africa and to identify protocols to facilitate effective business implementation strategies for CSR. The study sought to answer the research question: What are the critical success factors for CSR programmes in South Africa? An empirical, quantitative study was conducted by surveying implementers of CSR projects in South Africa (n=81). The purpose of the study was to investigate the relationships between the independent variables, namely conceptualisation, implementation, reporting and evaluation, and the dependent variable, namely success of CSR. The empirical research was underpinned by stakeholder theory relating the practice of CSR to a multi-stakeholder context, and project management of life-cycle phases as the implementing arm of CSR projects. The key findings indicated that conceptualisation and implementation were positively and significantly related to success of CSR and that reporting, and evaluation had no significant relationship to success of CSR. Furthermore, recommendations were made to managers and implementers of CSR projects to facilitate and enhance the life-cycle phases of conceptualisation, implementation, reporting frameworks and evaluation of CSR projects.
- Full Text:
- Date Issued: 2019
Factors driving the staff turnover in the motor retail industry
- Authors: Monakali, Phatuxolo
- Date: 2019
- Subjects: Labor turnover -- South Africa , Job satisfaction -- South Africa Employee motivation -- South Africa Motor vehicle industry -- Employees -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/42008 , vital:36617
- Description: Organisations in large have been featured by large competition and this necessitates that organisations continuously improve on their competitive advantage in order to capture and retain market share. This is no different from whether the organisation render services or sell products. Employees become key in assisting organisations to ensure that they deliver quality services or products to these customers, as they are mostly the ones that liaise with these customers. Attracting and retaining employees that are able to identify the needs of the customer and deliver the products and services to the customer’s satisfaction is one of the ways to improve the competitive advantage. Staff turnover becomes an important matter that needs to be understood together with the factors that drive the staff turnover. The aim of this research is to assist organisations to improve the retention rate of quality employees by investigating the factors that drives staff turnover and provide recommendations to avoid it. This research is specifically looking at the staff turnover at the motor car dealership level of the motor retail industry focusing on human resource management, management styles, organisational culture and remuneration as the key pre-identified drivers of high staff turnover. A quantitative research, consisting of online mail survey was conducted amongst sixty (60) people who voluntarily resigned from a motor retail group named company A in the Eastern Cape. The key findings indicated that management styles, organisational culture and remuneration were found to be the significant factors that drive the staff turnover at the dealership level of the motor retail industry. Recommendations were made to management to develop policies and procedures to address the factors in order to reduce the staff turnover.
- Full Text:
- Date Issued: 2019
- Authors: Monakali, Phatuxolo
- Date: 2019
- Subjects: Labor turnover -- South Africa , Job satisfaction -- South Africa Employee motivation -- South Africa Motor vehicle industry -- Employees -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/42008 , vital:36617
- Description: Organisations in large have been featured by large competition and this necessitates that organisations continuously improve on their competitive advantage in order to capture and retain market share. This is no different from whether the organisation render services or sell products. Employees become key in assisting organisations to ensure that they deliver quality services or products to these customers, as they are mostly the ones that liaise with these customers. Attracting and retaining employees that are able to identify the needs of the customer and deliver the products and services to the customer’s satisfaction is one of the ways to improve the competitive advantage. Staff turnover becomes an important matter that needs to be understood together with the factors that drive the staff turnover. The aim of this research is to assist organisations to improve the retention rate of quality employees by investigating the factors that drives staff turnover and provide recommendations to avoid it. This research is specifically looking at the staff turnover at the motor car dealership level of the motor retail industry focusing on human resource management, management styles, organisational culture and remuneration as the key pre-identified drivers of high staff turnover. A quantitative research, consisting of online mail survey was conducted amongst sixty (60) people who voluntarily resigned from a motor retail group named company A in the Eastern Cape. The key findings indicated that management styles, organisational culture and remuneration were found to be the significant factors that drive the staff turnover at the dealership level of the motor retail industry. Recommendations were made to management to develop policies and procedures to address the factors in order to reduce the staff turnover.
- Full Text:
- Date Issued: 2019
Factors influencing parents’ decisions when choosing a private school
- Authors: Arendse, David
- Date: 2019
- Subjects: School choice -- South Africa -- Case studies , Competition -- South Africa , Private schools -- South Africa , Consumer behavior , VRIO framework (Valuable, Rare, Imitable and Organized) , St. Stithians College
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/92628 , vital:30738
- Description: Purpose: Consumers make decisions based on multiple factors that influence their decision-making process. These decisions can be influenced by deep personal reflection to the simple impulsive purchase done to fulfil a need or want. This research study explored the relationship between the resource-based view and the factors considered by parents when selecting a school for their child/children. The Valuable, Rare, Imitable and Organized (VRIO) framework as developed by Barney, J. (1991) outlines the framework through which an organisations resources can be assessed in terms of their potential competitive advantage. The research study was interested in understanding how an educational institution can identify and then leverage its resources to create a competitive advantage. Methodology: Each family that has one or more child enrolled at St Stithians College, which is a private school in Gauteng, South Africa, was invited to participate in the study. This represented a potential population size of 1 700 families, however a sample of 334 was used. The educational institution caters to both boys and girls from Grade R to 12 (Matric). Each family was requested to participate in the study as they had already chosen to have at least one child enrolled. A self-administered close-ended questionnaire was used as the instrument for data collection and the questionnaire was broken into two sections. Section A focused on building a profile of the respondent while section B assessed the level of influence the factors had on a parent’s decision. Section B’s questions were structured as Likert-Scale questions requiring a response between 1 and 5, with 5 being the highest influence, and 1 being the lowest. The responses to the questions were then grouped into the factors they spoke to and the average results per factor were assessed via an ANOVA table to test the null hypothesis that parents do not consider factors when choosing a school for their children. Findings: As a paper, this study set out to discover what the competitive advantage was of a private education institution in South Africa. It did so by identifying what the key factors were when parents selected the school of their choice and then analysed these findings against the resources of the given institution. The ANOVA table analysis of the responses identified that parents do consider factors and that the factor that they were most influenced by was convenience factor, represented by location of the institution and the distance to it. While there are multiple private education suppliers in South Africa, no other provider has the location that St Stithians College has, and as such, its location is its competitive advantage. Significant: This research study will expand the existing but limited competitive advantage body of knowledge in the South African education sector. South African educational institutions will be able to develop similar studies which will then assist in identifying their own competitive advantages. This can better enable education providers to entice consumers to their education services.
- Full Text:
- Date Issued: 2019
- Authors: Arendse, David
- Date: 2019
- Subjects: School choice -- South Africa -- Case studies , Competition -- South Africa , Private schools -- South Africa , Consumer behavior , VRIO framework (Valuable, Rare, Imitable and Organized) , St. Stithians College
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/92628 , vital:30738
- Description: Purpose: Consumers make decisions based on multiple factors that influence their decision-making process. These decisions can be influenced by deep personal reflection to the simple impulsive purchase done to fulfil a need or want. This research study explored the relationship between the resource-based view and the factors considered by parents when selecting a school for their child/children. The Valuable, Rare, Imitable and Organized (VRIO) framework as developed by Barney, J. (1991) outlines the framework through which an organisations resources can be assessed in terms of their potential competitive advantage. The research study was interested in understanding how an educational institution can identify and then leverage its resources to create a competitive advantage. Methodology: Each family that has one or more child enrolled at St Stithians College, which is a private school in Gauteng, South Africa, was invited to participate in the study. This represented a potential population size of 1 700 families, however a sample of 334 was used. The educational institution caters to both boys and girls from Grade R to 12 (Matric). Each family was requested to participate in the study as they had already chosen to have at least one child enrolled. A self-administered close-ended questionnaire was used as the instrument for data collection and the questionnaire was broken into two sections. Section A focused on building a profile of the respondent while section B assessed the level of influence the factors had on a parent’s decision. Section B’s questions were structured as Likert-Scale questions requiring a response between 1 and 5, with 5 being the highest influence, and 1 being the lowest. The responses to the questions were then grouped into the factors they spoke to and the average results per factor were assessed via an ANOVA table to test the null hypothesis that parents do not consider factors when choosing a school for their children. Findings: As a paper, this study set out to discover what the competitive advantage was of a private education institution in South Africa. It did so by identifying what the key factors were when parents selected the school of their choice and then analysed these findings against the resources of the given institution. The ANOVA table analysis of the responses identified that parents do consider factors and that the factor that they were most influenced by was convenience factor, represented by location of the institution and the distance to it. While there are multiple private education suppliers in South Africa, no other provider has the location that St Stithians College has, and as such, its location is its competitive advantage. Significant: This research study will expand the existing but limited competitive advantage body of knowledge in the South African education sector. South African educational institutions will be able to develop similar studies which will then assist in identifying their own competitive advantages. This can better enable education providers to entice consumers to their education services.
- Full Text:
- Date Issued: 2019
Factors that influence consumers’ buying behaviour for particular vehicle brands
- Authors: Bosman, Brendan
- Date: 2019
- Subjects: Consumer behavior -- South Africa , Consumer profiling Advertising -- South Africa , Purchasing -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/37742 , vital:34233
- Description: The motor industry is a critical component of South Africa’s economy. It is also an industry that has become intensely competitive with a large variety of vehicle brands on offer for buyers to choose from. Given the competitive nature of this environment, Original Equipment Manufacturers (OEM’s) are constantly under pressure and have to consistently review and develop new strategies to keep their brands relevant in the market. The purpose of the study was to gain insight into customer preferences and specifically vehicle purchasing behaviour, and to establish if brand factors and personal factors influence consumer buying behaviour for particular vehicle brands. An empirical investigation was embarked on using a self-administered questionnaire with a seven-point Likert scale. Convenience sampling was used and resulted in the return of 215 usable questionnaires. The reliability of the measuring instrument was confirmed via acceptable Cronbach’s alpha coefficients. Descriptive statistics were used to analyse the data collected. The main findings indicate that numerous factors influence buyers’ behaviour when purchasing a vehicle. However, Quality, Safety and Price had the biggest influence on the buyer’s decision making when choosing a particular vehicle brand. Based on the findings, recommendations are made to dealers and OEM’s. These recommendations are practical and also linked to previous research as presented in the literature. Dealerships and OEMs should therefore take cognizance of these results and improve on these factors to influence vehicle buying behaviour. These factors should also be used as strong marketing components when advertising and selling vehicles. The value for money provided by vehicles should be emphasised. The link between Quality, Safety, and Price should therefore be accentuated.
- Full Text:
- Date Issued: 2019
- Authors: Bosman, Brendan
- Date: 2019
- Subjects: Consumer behavior -- South Africa , Consumer profiling Advertising -- South Africa , Purchasing -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/37742 , vital:34233
- Description: The motor industry is a critical component of South Africa’s economy. It is also an industry that has become intensely competitive with a large variety of vehicle brands on offer for buyers to choose from. Given the competitive nature of this environment, Original Equipment Manufacturers (OEM’s) are constantly under pressure and have to consistently review and develop new strategies to keep their brands relevant in the market. The purpose of the study was to gain insight into customer preferences and specifically vehicle purchasing behaviour, and to establish if brand factors and personal factors influence consumer buying behaviour for particular vehicle brands. An empirical investigation was embarked on using a self-administered questionnaire with a seven-point Likert scale. Convenience sampling was used and resulted in the return of 215 usable questionnaires. The reliability of the measuring instrument was confirmed via acceptable Cronbach’s alpha coefficients. Descriptive statistics were used to analyse the data collected. The main findings indicate that numerous factors influence buyers’ behaviour when purchasing a vehicle. However, Quality, Safety and Price had the biggest influence on the buyer’s decision making when choosing a particular vehicle brand. Based on the findings, recommendations are made to dealers and OEM’s. These recommendations are practical and also linked to previous research as presented in the literature. Dealerships and OEMs should therefore take cognizance of these results and improve on these factors to influence vehicle buying behaviour. These factors should also be used as strong marketing components when advertising and selling vehicles. The value for money provided by vehicles should be emphasised. The link between Quality, Safety, and Price should therefore be accentuated.
- Full Text:
- Date Issued: 2019
Fintech and the financial services industry in South Africa
- Authors: Crouse, Johann Jacques
- Date: 2019
- Subjects: Banks and banking -- Data processing , Banks and banking -- Technological innovations , Financial services industry -- Information technology , Banks and banking
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/38046 , vital:34311
- Description: A preliminary literature review indicated that little to no research exists on the Fintech phenomena in the South African context. The purpose of this study is to gain the perceptions of South African bankers on the Fintech phenomena and to develop a deeper understanding of the Fintech phenomena in the South African context. An empirical exploratory qualitative approach was employed and an interpretivism research paradigm was utilised. A detailed literature review was conducted into the Fintech phenomena as well as the financial services sector in South Africa. The use of purposive sampling was initiated, and the sample of the study consisted of five individuals who work for the largest South African banks. The data was gathered through in-depth structured interviews which consisted of ten predetermined research questions. Rich data was obtained which was then analysed through the use of content analysis and coding. This enabled the transcription of data and the extraction of codes which assisted in obtaining findings that answered the research question. Authenticity, rigor, trustworthiness and credibility criteria was applied from the onset and throughout the research study. The themes that emerged from the data analysis process were navigated so that findings could be reached by comparing the themes to previous literature. In conclusion, six themes emerged from the data analysis, namely; collaboration can create new markets and create market share, investing in Fintech to overcome legacy infrastructure by going digital, Fintech companies are more customer focused, balance regulation between protecting the industry and creating an innovative environment competition in future will be fiercer, competition is good for the performance of the financial services industry and the Fintech phenomena is positive for the banking industry. Certain findings and conclusions were drawn; regulations in South Africa do allow for innovation, regulation is not biased towards banks, banks innovate and collaborate through Fintech, Fintech is positive for the banking industry, South African banks are investing in preparation for Fintech, South African banks have limited budgets, there is no significant loss of market share for banks due to Fintech companies, market share can be gained by banks partnering with Fintech companies and the future of the financial services industry in South Africa.
- Full Text:
- Date Issued: 2019
- Authors: Crouse, Johann Jacques
- Date: 2019
- Subjects: Banks and banking -- Data processing , Banks and banking -- Technological innovations , Financial services industry -- Information technology , Banks and banking
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/38046 , vital:34311
- Description: A preliminary literature review indicated that little to no research exists on the Fintech phenomena in the South African context. The purpose of this study is to gain the perceptions of South African bankers on the Fintech phenomena and to develop a deeper understanding of the Fintech phenomena in the South African context. An empirical exploratory qualitative approach was employed and an interpretivism research paradigm was utilised. A detailed literature review was conducted into the Fintech phenomena as well as the financial services sector in South Africa. The use of purposive sampling was initiated, and the sample of the study consisted of five individuals who work for the largest South African banks. The data was gathered through in-depth structured interviews which consisted of ten predetermined research questions. Rich data was obtained which was then analysed through the use of content analysis and coding. This enabled the transcription of data and the extraction of codes which assisted in obtaining findings that answered the research question. Authenticity, rigor, trustworthiness and credibility criteria was applied from the onset and throughout the research study. The themes that emerged from the data analysis process were navigated so that findings could be reached by comparing the themes to previous literature. In conclusion, six themes emerged from the data analysis, namely; collaboration can create new markets and create market share, investing in Fintech to overcome legacy infrastructure by going digital, Fintech companies are more customer focused, balance regulation between protecting the industry and creating an innovative environment competition in future will be fiercer, competition is good for the performance of the financial services industry and the Fintech phenomena is positive for the banking industry. Certain findings and conclusions were drawn; regulations in South Africa do allow for innovation, regulation is not biased towards banks, banks innovate and collaborate through Fintech, Fintech is positive for the banking industry, South African banks are investing in preparation for Fintech, South African banks have limited budgets, there is no significant loss of market share for banks due to Fintech companies, market share can be gained by banks partnering with Fintech companies and the future of the financial services industry in South Africa.
- Full Text:
- Date Issued: 2019
Future scenarios in the automotive industry as a result of the social impact of industry 4.0 in the period up to 2033
- Authors: Nongendzi, Siyabonga
- Date: 2019
- Subjects: Automobile industry and trade -- South Africa , Technological innovations -- Economic aspects Labor supply -- Effect of technological innovations on Information technology -- Economic aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/42836 , vital:36698
- Description: With increasing human population growth, rising GDP levels, and more affluent lifestyles, the human race is progressively consuming, leading to an ever-increasing demand for renewable and non- renewable resources. The problem of resource scarcity is, therefore, emerging because it is questionable whether economic growth in a world with finite natural resources can be sustained. One of the objectives of this work is to analyse the potential of industrial 4.0 applications to achieve a more sustainable South African automotive industry. Even if the economy is still locked up in a system that favours the linear traditional production model, stricter environmental standards, a scarcity of resources and changing consumer expectations will force entities to find alternatives. New technologies can be used to trace materials through the value chain and to track the status of the product during its life cycle. Companies are beginning to capitalize on the potential of emerging technologies to more sustainably reorganise production, services, business models or entire organizations. What is certain is that many expect that the fourth industrial revolution will have a substantial effect on jobs worldwide as advanced robotics, artificial intelligence and automation are becoming more influential. Digitisation has a full impact on both the automotive industry and society. Automation we’ve seen in the past has intensified. Digitisation has an ongoing and unprecedented effect on the operation of firms. It impacts all aspects from development to manufacturing and logistics and challenges business models and changes the place of work and the way we work. For this reason, a well- developed infrastructure and skilled workforce are key factors in transforming the industry successfully. From a South African point of view, qualification is a key challenge for industry 4.0 and requires decisive action. The challenge of skills in the manufacturing sector is growing as the industry becomes more digital. The plans of manufacturers to drive productivity improvements and capitalise on the fourth industrial revolution could be eroded because the education system is struggling to provide the right quantity and quality of skills to meet the needs of the sector. Manufacturers will need to keep investing in training current employees to keep up with new processes in line with company needs. One major challenge is to increase the digital skills of current and, in particular, older workers, by creating an offer of digital training. The research study aimed to develop insights into the future of the South African automotive industry by constructing two scenarios towards 2033: Worst case; South African automotive industry did little to change current linear traditional production mode trends in 2033; This narrative has seen the sector fall into the nightmare of its own dystonia. Best case; South African automotive is a success in 2033; The South African automotive industry finds its competitive global niche. And even with breakthroughs in robotics and artificial intelligence, there is a major disruption in employment throughout the world, South Africa has succeeded in creating a small but intelligent base for youth who can recognise and exploit opportunities on the global market. Industry 4.0 has a high potential to ensure more sustainable production methods.
- Full Text:
- Date Issued: 2019
- Authors: Nongendzi, Siyabonga
- Date: 2019
- Subjects: Automobile industry and trade -- South Africa , Technological innovations -- Economic aspects Labor supply -- Effect of technological innovations on Information technology -- Economic aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/42836 , vital:36698
- Description: With increasing human population growth, rising GDP levels, and more affluent lifestyles, the human race is progressively consuming, leading to an ever-increasing demand for renewable and non- renewable resources. The problem of resource scarcity is, therefore, emerging because it is questionable whether economic growth in a world with finite natural resources can be sustained. One of the objectives of this work is to analyse the potential of industrial 4.0 applications to achieve a more sustainable South African automotive industry. Even if the economy is still locked up in a system that favours the linear traditional production model, stricter environmental standards, a scarcity of resources and changing consumer expectations will force entities to find alternatives. New technologies can be used to trace materials through the value chain and to track the status of the product during its life cycle. Companies are beginning to capitalize on the potential of emerging technologies to more sustainably reorganise production, services, business models or entire organizations. What is certain is that many expect that the fourth industrial revolution will have a substantial effect on jobs worldwide as advanced robotics, artificial intelligence and automation are becoming more influential. Digitisation has a full impact on both the automotive industry and society. Automation we’ve seen in the past has intensified. Digitisation has an ongoing and unprecedented effect on the operation of firms. It impacts all aspects from development to manufacturing and logistics and challenges business models and changes the place of work and the way we work. For this reason, a well- developed infrastructure and skilled workforce are key factors in transforming the industry successfully. From a South African point of view, qualification is a key challenge for industry 4.0 and requires decisive action. The challenge of skills in the manufacturing sector is growing as the industry becomes more digital. The plans of manufacturers to drive productivity improvements and capitalise on the fourth industrial revolution could be eroded because the education system is struggling to provide the right quantity and quality of skills to meet the needs of the sector. Manufacturers will need to keep investing in training current employees to keep up with new processes in line with company needs. One major challenge is to increase the digital skills of current and, in particular, older workers, by creating an offer of digital training. The research study aimed to develop insights into the future of the South African automotive industry by constructing two scenarios towards 2033: Worst case; South African automotive industry did little to change current linear traditional production mode trends in 2033; This narrative has seen the sector fall into the nightmare of its own dystonia. Best case; South African automotive is a success in 2033; The South African automotive industry finds its competitive global niche. And even with breakthroughs in robotics and artificial intelligence, there is a major disruption in employment throughout the world, South Africa has succeeded in creating a small but intelligent base for youth who can recognise and exploit opportunities on the global market. Industry 4.0 has a high potential to ensure more sustainable production methods.
- Full Text:
- Date Issued: 2019
Government support and sustainable small, medium enterprises (SMEs) in the ocean economy: a case of Eastern Cape
- Authors: Zilimbola, Mlungiseleli
- Date: 2019
- Subjects: Small business -- South Africa -- Eastern Cape , Marine resources -- Economic aspects Shipping -- Economic aspects Sustainable development -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/44291 , vital:37149
- Description: In the past few years, South Africa has started to follow other developing countries, such as Japan and Greece, in pursuit of oceans economy. The presidency launched operation phakisa in Port Elizabeth in 2016 with the hope that it would contribute greatly to job creation and economic development in South Africa. It has been noted that oceans economy is a wide concept and covers a number of activities/sectors in the oceans. This study will focus on different economic is a wide concept and covers a number of activities, such as transport, fishing, bunkering and many other economic activities. This study seeks to investigate the strategic role of SMEs in the oceans economy. In accordance with the report drafted by the small enterprise development agency (seda) in 2016, which was commissioned by the department of trade and industry , the report show that SMMEs are struggling because of access to finance and markets, poor infrastructure, labour laws, crime, skills shortages.
- Full Text: false
- Date Issued: 2019
- Authors: Zilimbola, Mlungiseleli
- Date: 2019
- Subjects: Small business -- South Africa -- Eastern Cape , Marine resources -- Economic aspects Shipping -- Economic aspects Sustainable development -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/44291 , vital:37149
- Description: In the past few years, South Africa has started to follow other developing countries, such as Japan and Greece, in pursuit of oceans economy. The presidency launched operation phakisa in Port Elizabeth in 2016 with the hope that it would contribute greatly to job creation and economic development in South Africa. It has been noted that oceans economy is a wide concept and covers a number of activities/sectors in the oceans. This study will focus on different economic is a wide concept and covers a number of activities, such as transport, fishing, bunkering and many other economic activities. This study seeks to investigate the strategic role of SMEs in the oceans economy. In accordance with the report drafted by the small enterprise development agency (seda) in 2016, which was commissioned by the department of trade and industry , the report show that SMMEs are struggling because of access to finance and markets, poor infrastructure, labour laws, crime, skills shortages.
- Full Text: false
- Date Issued: 2019
Happiness in the South African construction industry
- Authors: Damba, Wayne
- Date: 2019
- Subjects: Happiness , Work -- Psychological aspects Psychology, Industrial Construction industry -- Psychological aspects Construction workers -- Psychological aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/38068 , vital:34313
- Description: Studies on Happiness, commonly referred to as Subjective Wellbeing studies, have gained much attention in the past few years. Happiness has been measured from a national level to specific areas or industry. Happiness generally refers to the positive state of wellbeing. Happiness has a positive effect on individuals and society at large. Research has shown that happy employees are purpose driven and productive. They are self-motivated and influence other employees positively. Happiness contributes significantly to economic growth and development. This has resulted in countries and many large institutions being interested in the happiness levels of the citizens and employees. This study focuses on Happiness in the South African Construction industry. South Africa is a developing country; thus, there are many infrastructure development projects. The construction industry is an important industry in the South African economy because of its contribution to employment and infrastructure development. Improving the happiness levels of the construction workers will improve the quality of work produced in the industry as well as reduce the costs that are associated with unproductive employees. Happy employees are innovative and engaged in work. The primary data were collected from a Construction Company in Cape Town. The Questionnaire was developed from the literature on happiness studies. Questionnaires were printed from Question Pro and circulated to the employees. 165 employees successfully completed the survey. A conceptual model was developed and exploratory factor analysis was used to test the model. The results indicate that influence in the workplace, workplace relationships, satisfaction with work-life balance, purpose, optimism, work satisfaction, leisure, SA Pride and trust were some of the variables which positively influences Happiness in the construction industry. The results of this study further indicate that South African construction workers are generally happy. Construction workers generally do not trust the government and management.
- Full Text:
- Date Issued: 2019
- Authors: Damba, Wayne
- Date: 2019
- Subjects: Happiness , Work -- Psychological aspects Psychology, Industrial Construction industry -- Psychological aspects Construction workers -- Psychological aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/38068 , vital:34313
- Description: Studies on Happiness, commonly referred to as Subjective Wellbeing studies, have gained much attention in the past few years. Happiness has been measured from a national level to specific areas or industry. Happiness generally refers to the positive state of wellbeing. Happiness has a positive effect on individuals and society at large. Research has shown that happy employees are purpose driven and productive. They are self-motivated and influence other employees positively. Happiness contributes significantly to economic growth and development. This has resulted in countries and many large institutions being interested in the happiness levels of the citizens and employees. This study focuses on Happiness in the South African Construction industry. South Africa is a developing country; thus, there are many infrastructure development projects. The construction industry is an important industry in the South African economy because of its contribution to employment and infrastructure development. Improving the happiness levels of the construction workers will improve the quality of work produced in the industry as well as reduce the costs that are associated with unproductive employees. Happy employees are innovative and engaged in work. The primary data were collected from a Construction Company in Cape Town. The Questionnaire was developed from the literature on happiness studies. Questionnaires were printed from Question Pro and circulated to the employees. 165 employees successfully completed the survey. A conceptual model was developed and exploratory factor analysis was used to test the model. The results indicate that influence in the workplace, workplace relationships, satisfaction with work-life balance, purpose, optimism, work satisfaction, leisure, SA Pride and trust were some of the variables which positively influences Happiness in the construction industry. The results of this study further indicate that South African construction workers are generally happy. Construction workers generally do not trust the government and management.
- Full Text:
- Date Issued: 2019
Identify strategies that tourism entrepreneurs can utilise to tap into the growing Eastern Cape tourism industry through exploration of craft beer tourism in Eastern Cape South Africa
- Authors: Matiti, Dibakazi
- Date: 2019
- Subjects: Tourism industry -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/44545 , vital:38135
- Description: The Eastern Cape is regarded as one of the poorest provinces in South Africa. This has resulted in the province experiencing high unemployment rates. Small Micro and Medium Enterprises (SMMEs) have an important role to play in the creation of employment to alleviate the population’s dependence on government and to grow the economy of the Province of the Eastern Cape. Recent years have seen the growth of new registrations of micro manufactures. These businesses are independently owned and are appearing in all areas of the Eastern Cape. The Eastern Cape has also experienced growth in the tourism industry. Given the growth in these industries, gave rise to the objective of the study which was to formulate strategies that can be used by tourism entrepreneurs to tap into the growing Eastern Cape tourism industry through exploration of craft beer tourism in the Eastern Cape. To achieve the objective a review of the literature found that little has been done in the field of craft beer research. A further review of the literature showed that the Western Cape had a successful wine route and a craft beer route. Both were studied to determine the framework used in establishing the routes in order to liken it to what can be similarly applied to the Eastern Cape. A comparison was drawn between the craft-beer tourism in other parts of South Africa and the establishment and sustainability techniques employed in the South African wine tourism industry. The study followed an exploratory approach and data collection was carried out by taking the whole population of micro manufacturers. The insights of micro manufacturers were deemed crucial in the process of formulating the necessary strategies for the industry. Although there is growth in the number of craft-brewers registered with the Eastern Cape Liquor Board, the number is still very small and necessitated the use of the qualitative method in data collection. The feedback from the interviews was used to outline the strategy that can be used to ensure that craft brewers can enter the tourism industry and remain sustainable. Recommendations from the study show that the craft beer route and tourism can merge and create a profitable market for the Eastern Cape.
- Full Text:
- Date Issued: 2019
- Authors: Matiti, Dibakazi
- Date: 2019
- Subjects: Tourism industry -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/44545 , vital:38135
- Description: The Eastern Cape is regarded as one of the poorest provinces in South Africa. This has resulted in the province experiencing high unemployment rates. Small Micro and Medium Enterprises (SMMEs) have an important role to play in the creation of employment to alleviate the population’s dependence on government and to grow the economy of the Province of the Eastern Cape. Recent years have seen the growth of new registrations of micro manufactures. These businesses are independently owned and are appearing in all areas of the Eastern Cape. The Eastern Cape has also experienced growth in the tourism industry. Given the growth in these industries, gave rise to the objective of the study which was to formulate strategies that can be used by tourism entrepreneurs to tap into the growing Eastern Cape tourism industry through exploration of craft beer tourism in the Eastern Cape. To achieve the objective a review of the literature found that little has been done in the field of craft beer research. A further review of the literature showed that the Western Cape had a successful wine route and a craft beer route. Both were studied to determine the framework used in establishing the routes in order to liken it to what can be similarly applied to the Eastern Cape. A comparison was drawn between the craft-beer tourism in other parts of South Africa and the establishment and sustainability techniques employed in the South African wine tourism industry. The study followed an exploratory approach and data collection was carried out by taking the whole population of micro manufacturers. The insights of micro manufacturers were deemed crucial in the process of formulating the necessary strategies for the industry. Although there is growth in the number of craft-brewers registered with the Eastern Cape Liquor Board, the number is still very small and necessitated the use of the qualitative method in data collection. The feedback from the interviews was used to outline the strategy that can be used to ensure that craft brewers can enter the tourism industry and remain sustainable. Recommendations from the study show that the craft beer route and tourism can merge and create a profitable market for the Eastern Cape.
- Full Text:
- Date Issued: 2019