Facilitating customer retention in hotels in the Garden Route
- Authors: Slabbert, Gabriel Johannes
- Date: 2010
- Subjects: Hospitality industry -- South Africa -- Garden Route , Customer relations
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8613 , http://hdl.handle.net/10948/1552 , Hospitality industry -- South Africa -- Garden Route , Customer relations
- Description: Over the past few decades, customer satisfaction, customer retention and policies and procedures to sustain the above mentioned, have earned great amount of lip service. The importance of satisfied customer percentage have been emphasized by theories even longer before the best advised companies have done so. It is only recently, on the eve of the Soccer World cup 2010 that the issue has been narrowed down to truly hard relationships and one hard question: “Will the guest visiting the hospitality establishment frequent the hotel?” Two vital financial catalysts were used as basis for customer retention. The first is that of old customer’s costs much less than acquisition of new ones and the profit generated from the retained customer must therefore handsomely exceed the harvest reaped from the new clientele. Retaining customers have become an intangible asset in the sense that their value demonstrates the return that is won by successful efforts to satisfy the customers so greatly that they and their custom literally and figuratively stays with you. South Africa has lured even the loneliest traveller to the scenic beauty that is cradled by the country and its surroundings. When taking the former into consideration, South African businesses have enjoyed an increased appreciation and application of Business Management and its accompanying principles. The hospitality industry should therefore embrace the business management principles with specific emphasis on Total Quality Management (TQM); providing managers with the capacity to think strategically about the organisation, its business position, how it can gain sustainable competitive advantage and how its business management strategy can be implemented and executed successfully. The latter forms the basis for ensuring the smooth running of operations and ultimately, ensuring guests have a wonderful experience at the particular establishment. There is a strong belief that lodging facilities in the Garden Route area has experienced low customer retention due to a lack of comprehensive implementation of Total Quality Management principles which impedes on the establishments to reach their optimum profit levels. It is for this reason that this thesis will argue the importance of the systematic client retention as a strategic mandate in today’s service markets. Commercial reality demand long and lasting relationships that are beneficial to both the hospitality related establishment and their customers. The hypothesis used is the application of Total Quality Management as a Business Management Strategy which will facilitate customer retention in hospitality related industries such as hotels situated in the Garden Route area. Research shows that service expectations of customers and potential customers have escalated. Hospitality businesses found that implementation of quality processes to be a vital competitive component. However, many hotels are still struggling to reach a real understanding of what is meant by TQM. The research data indicates that 93 percent of hotels in the Garden Route do not follow a TQM program although all the hotels were familiar with the concept. This might be the reason why most hotels neglect customer retention activities. The literature reviewed in chapter two considers the customer retention activities evaluated in the questionnaire as important to retain guests. Hotels in the Garden Route do not perform these activities to the extent of success. Hotel managers thus know what to do in order to retain guests but the problem is quite simple, they do not always implement the necessary strategies.
- Full Text:
- Date Issued: 2010
- Authors: Slabbert, Gabriel Johannes
- Date: 2010
- Subjects: Hospitality industry -- South Africa -- Garden Route , Customer relations
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8613 , http://hdl.handle.net/10948/1552 , Hospitality industry -- South Africa -- Garden Route , Customer relations
- Description: Over the past few decades, customer satisfaction, customer retention and policies and procedures to sustain the above mentioned, have earned great amount of lip service. The importance of satisfied customer percentage have been emphasized by theories even longer before the best advised companies have done so. It is only recently, on the eve of the Soccer World cup 2010 that the issue has been narrowed down to truly hard relationships and one hard question: “Will the guest visiting the hospitality establishment frequent the hotel?” Two vital financial catalysts were used as basis for customer retention. The first is that of old customer’s costs much less than acquisition of new ones and the profit generated from the retained customer must therefore handsomely exceed the harvest reaped from the new clientele. Retaining customers have become an intangible asset in the sense that their value demonstrates the return that is won by successful efforts to satisfy the customers so greatly that they and their custom literally and figuratively stays with you. South Africa has lured even the loneliest traveller to the scenic beauty that is cradled by the country and its surroundings. When taking the former into consideration, South African businesses have enjoyed an increased appreciation and application of Business Management and its accompanying principles. The hospitality industry should therefore embrace the business management principles with specific emphasis on Total Quality Management (TQM); providing managers with the capacity to think strategically about the organisation, its business position, how it can gain sustainable competitive advantage and how its business management strategy can be implemented and executed successfully. The latter forms the basis for ensuring the smooth running of operations and ultimately, ensuring guests have a wonderful experience at the particular establishment. There is a strong belief that lodging facilities in the Garden Route area has experienced low customer retention due to a lack of comprehensive implementation of Total Quality Management principles which impedes on the establishments to reach their optimum profit levels. It is for this reason that this thesis will argue the importance of the systematic client retention as a strategic mandate in today’s service markets. Commercial reality demand long and lasting relationships that are beneficial to both the hospitality related establishment and their customers. The hypothesis used is the application of Total Quality Management as a Business Management Strategy which will facilitate customer retention in hospitality related industries such as hotels situated in the Garden Route area. Research shows that service expectations of customers and potential customers have escalated. Hospitality businesses found that implementation of quality processes to be a vital competitive component. However, many hotels are still struggling to reach a real understanding of what is meant by TQM. The research data indicates that 93 percent of hotels in the Garden Route do not follow a TQM program although all the hotels were familiar with the concept. This might be the reason why most hotels neglect customer retention activities. The literature reviewed in chapter two considers the customer retention activities evaluated in the questionnaire as important to retain guests. Hotels in the Garden Route do not perform these activities to the extent of success. Hotel managers thus know what to do in order to retain guests but the problem is quite simple, they do not always implement the necessary strategies.
- Full Text:
- Date Issued: 2010
An investigation of the African subjectivity represented in Gavin Hood's Tsotsi (2006)
- Authors: Siwak, Jakub
- Date: 2010
- Subjects: Subjectivity in literature , Subjectivity Drama , Violence in motion pictures
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8391 , http://hdl.handle.net/10948/1093 , Subjectivity in literature , Subjectivity Drama , Violence in motion pictures
- Description: This treatise will focus on a critical examination of Gavin Hood’s South African Oscar-winning film, Tsotsi (2006), in the interest of exploring how the mass media creates a problematic configuration of the subject, in virtue of its valorization of the continued discursive colonization of Africans (identified broadly in geographical rather than racial terms). That is, within the narrative of the film, the protagonist, after engaging in a crime spree, gives himself over to the state authorities and emotively confesses to his transgressions. Importantly, this dramatic confession is represented as a triumph of the human spirit – in the form of an autonomous rehabilitation on the part of the criminal. However, if one understands the protagonist as a subject constituted by what Foucault terms the discursive regimes of disciplinary/bio-power, what emerges into conspicuity is that the protagonist’s actions rather than being the result of his growing maturity and concomitant augmenting ‘humanity’ are the consequence of a set of discursive imperatives which render him docile and prostrate. Arguably, what this serves to represent, and, indeed, propagate, is more of a superimposition of Western cultural discourses on African subjects, and less of a negotiation with such discourses by such subjects. The treatise aims to provide a theoretical solution to the negation of alternative modes of being by disciplinary/bio-power imperatives inextricable from neo-liberal subjectivity. However, in its attempts to encourage cultural negotiation between North and South, the treatise will avoid simplistic, ‘orthodox’, Marxist solutions and will instead critically contend with the theory of Ernesto Laclau and Chantal Mouffe, and their perspectives on how radical democracy can be achieved.
- Full Text:
- Date Issued: 2010
- Authors: Siwak, Jakub
- Date: 2010
- Subjects: Subjectivity in literature , Subjectivity Drama , Violence in motion pictures
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8391 , http://hdl.handle.net/10948/1093 , Subjectivity in literature , Subjectivity Drama , Violence in motion pictures
- Description: This treatise will focus on a critical examination of Gavin Hood’s South African Oscar-winning film, Tsotsi (2006), in the interest of exploring how the mass media creates a problematic configuration of the subject, in virtue of its valorization of the continued discursive colonization of Africans (identified broadly in geographical rather than racial terms). That is, within the narrative of the film, the protagonist, after engaging in a crime spree, gives himself over to the state authorities and emotively confesses to his transgressions. Importantly, this dramatic confession is represented as a triumph of the human spirit – in the form of an autonomous rehabilitation on the part of the criminal. However, if one understands the protagonist as a subject constituted by what Foucault terms the discursive regimes of disciplinary/bio-power, what emerges into conspicuity is that the protagonist’s actions rather than being the result of his growing maturity and concomitant augmenting ‘humanity’ are the consequence of a set of discursive imperatives which render him docile and prostrate. Arguably, what this serves to represent, and, indeed, propagate, is more of a superimposition of Western cultural discourses on African subjects, and less of a negotiation with such discourses by such subjects. The treatise aims to provide a theoretical solution to the negation of alternative modes of being by disciplinary/bio-power imperatives inextricable from neo-liberal subjectivity. However, in its attempts to encourage cultural negotiation between North and South, the treatise will avoid simplistic, ‘orthodox’, Marxist solutions and will instead critically contend with the theory of Ernesto Laclau and Chantal Mouffe, and their perspectives on how radical democracy can be achieved.
- Full Text:
- Date Issued: 2010
Implementation of the dual therapy prevention of mother-to-child transmission protocol
- Authors: Singh, Vikesh
- Date: 2010
- Subjects: HIV infections -- Transmission -- South Africa , AIDS (Disease) in pregnancy -- Prevention -- South Africa , Antiretroviral agents
- Language: English
- Type: Thesis , Masters , MPharm
- Identifier: vital:10138 , http://hdl.handle.net/10948/1374 , HIV infections -- Transmission -- South Africa , AIDS (Disease) in pregnancy -- Prevention -- South Africa , Antiretroviral agents
- Description: Antiretroviral drugs taken during pregnancy, reduce the rates of mother-to-child transmission from 35 percent to as low as 1 to 2 percent (UNAIDS, 2009). In 2002, the Prevention of Mother-to-Child Transmission (PMTCT) programme was implemented in South Africa. Studies on the implementation of the PMTCT programme have shown that understaffed and under-developed health care facilities were key barriers to the provision of PMTCT services (Health Systems Trust, 2002: 6; Skinner et al., 2003). The aim of this study was to assess the challenges experienced by health care workers working in public sector facilities in the Nelson Mandela Metropole after implementation of the dual therapy PMTCT programme. Four areas were investigated: Infrastructure; Drug Supply Management; Clinic Procedures and Staffing. A quantitative descriptive study was conducted in August 2009 at nine public health care facilities in the Nelson Mandela Metropole, South Africa. Questionnaires were issued to 81 nurses and 41 pharmacy personnel (pharmacists and pharmacist assistants). Checklist audit forms were issued to the Facility Manager of each facility and completed with the researcher. The key findings for Infrastructure were lack of space at patient waiting rooms (9; 100 percent n=9), counselling area (5; 55.5 percent; n=9), nurse consultation rooms (6; 66.6 percent; n=9), storage areas (5; 55.5 percent; n=9) and filing areas (7; 77.7 percent; n=9). The key findings for Drug Supply Management were none of the dispensaries (0 percent; n=10) were fully compliant with Good Pharmacy Practice, pharmacy personnel indicated that there were no stock cards for medication (13; 31.7 percent; n=41); there was less than two weeks supply of buffer stock kept for zidovudine and nevirapine (13; 35.1percent; n=37) and medication orders were placed without any reference to minimum and maximum levels of medication (15; 36.5 percent; n=41) . The key findings for Clinic Procedures were only two facilities followed up on patients that had missed appointments (22.2 percent; n=9) and four facilities (44.4 percent; n=9) had a tracking system for patients that had defaulted. Of the nine facilities only three (33.3 percent; n=9) updated patient demographic details regularly. The key findings for Staffing were a shortage of doctors, nurses, counsellors and pharmacists at the facilities. One of the major challenges identified was the lack of training offered on new PMTCT protocols with 56.2 percent (45; n=80) of the nurses stating that no training was provided on the dual PMTCT protocol. Only 54.3 percent (44; n=81) of nurses stated that they knew the criteria to start the mother on dual PMTCT therapy. In conclusion there is an urgent need for barriers such as lack of staff, lack of space, lack of training on PMTCT and standard procedures for follow up of patients to be addressed in order to ensure the successful scaling up of PMTCT.
- Full Text:
- Date Issued: 2010
- Authors: Singh, Vikesh
- Date: 2010
- Subjects: HIV infections -- Transmission -- South Africa , AIDS (Disease) in pregnancy -- Prevention -- South Africa , Antiretroviral agents
- Language: English
- Type: Thesis , Masters , MPharm
- Identifier: vital:10138 , http://hdl.handle.net/10948/1374 , HIV infections -- Transmission -- South Africa , AIDS (Disease) in pregnancy -- Prevention -- South Africa , Antiretroviral agents
- Description: Antiretroviral drugs taken during pregnancy, reduce the rates of mother-to-child transmission from 35 percent to as low as 1 to 2 percent (UNAIDS, 2009). In 2002, the Prevention of Mother-to-Child Transmission (PMTCT) programme was implemented in South Africa. Studies on the implementation of the PMTCT programme have shown that understaffed and under-developed health care facilities were key barriers to the provision of PMTCT services (Health Systems Trust, 2002: 6; Skinner et al., 2003). The aim of this study was to assess the challenges experienced by health care workers working in public sector facilities in the Nelson Mandela Metropole after implementation of the dual therapy PMTCT programme. Four areas were investigated: Infrastructure; Drug Supply Management; Clinic Procedures and Staffing. A quantitative descriptive study was conducted in August 2009 at nine public health care facilities in the Nelson Mandela Metropole, South Africa. Questionnaires were issued to 81 nurses and 41 pharmacy personnel (pharmacists and pharmacist assistants). Checklist audit forms were issued to the Facility Manager of each facility and completed with the researcher. The key findings for Infrastructure were lack of space at patient waiting rooms (9; 100 percent n=9), counselling area (5; 55.5 percent; n=9), nurse consultation rooms (6; 66.6 percent; n=9), storage areas (5; 55.5 percent; n=9) and filing areas (7; 77.7 percent; n=9). The key findings for Drug Supply Management were none of the dispensaries (0 percent; n=10) were fully compliant with Good Pharmacy Practice, pharmacy personnel indicated that there were no stock cards for medication (13; 31.7 percent; n=41); there was less than two weeks supply of buffer stock kept for zidovudine and nevirapine (13; 35.1percent; n=37) and medication orders were placed without any reference to minimum and maximum levels of medication (15; 36.5 percent; n=41) . The key findings for Clinic Procedures were only two facilities followed up on patients that had missed appointments (22.2 percent; n=9) and four facilities (44.4 percent; n=9) had a tracking system for patients that had defaulted. Of the nine facilities only three (33.3 percent; n=9) updated patient demographic details regularly. The key findings for Staffing were a shortage of doctors, nurses, counsellors and pharmacists at the facilities. One of the major challenges identified was the lack of training offered on new PMTCT protocols with 56.2 percent (45; n=80) of the nurses stating that no training was provided on the dual PMTCT protocol. Only 54.3 percent (44; n=81) of nurses stated that they knew the criteria to start the mother on dual PMTCT therapy. In conclusion there is an urgent need for barriers such as lack of staff, lack of space, lack of training on PMTCT and standard procedures for follow up of patients to be addressed in order to ensure the successful scaling up of PMTCT.
- Full Text:
- Date Issued: 2010
The presentation of the orphan child in eighteenth and early nineteenth century English literature in a selection of William Blake's 'Songs of innocence and experience', and in Charlotte Brontë's 'Jane Eyre', and Emily Brontë's 'Wuthering Heights'
- Authors: Singh, Jyoti
- Date: 2010 , 2013-07-18
- Subjects: Blake, William, 1757-1827 -- Songs of innocence and of experience -- Characters -- Orphans Blake, William, 1757-1827 -- Criticism and interpretation Brontë, Charlotte, 1816-1855 -- Jane Eyre -- Characters -- Orphans Brontë, Charlotte, 1816-1855 -- Criticism and interpretation Brontë, Emily, 1818-1848 -- Wuthering Heights -- Characters -- Orphans Brontë, Emily, 1818-1848 -- Criticism and interpretation Orphans in literature
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:2267 , http://hdl.handle.net/10962/d1005628
- Description: This thesis is a study of the presentation of the orphan child in eighteenth and early nineteenth century English literature, and focuses on William Blake's Songs of Innocence and Experience, Charlotte Bronte's Jane Eyre, and Emily Bronte's Wuthering Heights. It is concerned with assessing the extent to which the orphan children in each of the works are liberated from familial and social constraints and structures and to what end. Chapter One examines the major thematic concern of the extent to which the motif of the orphan child represents a wronged innocent, and whether this symbol can also, or alternatively, be presented as a revolutionary force that challenges society's status quo in Blake's Songs of Innocence and Experience. Chapter Two considers the significance of the child "lost" and "found", which forms the explicit subject of six of Blake's Songs of Innocence and Experience and explores the treatment of these conditions, and their differences and consequences for the children concerned. Chapter Three focuses on Charlotte Bronte's depiction of the orphan in Jane Eyre, which presents two models of the orphan child: the protagonist Jane, and Helen Burns. The chapter examines these two models and their responses to orphan-hood in a hostile world where orphans are mistreated by family and society alike. Chapter Four determines whether the orphan constitutes a subversive threat to the family in Emily Bronte's Wuthering Heights and also explores the notion that, although orphan-hood often entails liberation from adult guardians, it also comprises vulnerability and exposure. The thesis concludes by considering the extent to which orphan-hood can involve a form of liberation from the confines of social structures, and what this liberation constitutes for each of the three authors.
- Full Text:
- Date Issued: 2010
- Authors: Singh, Jyoti
- Date: 2010 , 2013-07-18
- Subjects: Blake, William, 1757-1827 -- Songs of innocence and of experience -- Characters -- Orphans Blake, William, 1757-1827 -- Criticism and interpretation Brontë, Charlotte, 1816-1855 -- Jane Eyre -- Characters -- Orphans Brontë, Charlotte, 1816-1855 -- Criticism and interpretation Brontë, Emily, 1818-1848 -- Wuthering Heights -- Characters -- Orphans Brontë, Emily, 1818-1848 -- Criticism and interpretation Orphans in literature
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:2267 , http://hdl.handle.net/10962/d1005628
- Description: This thesis is a study of the presentation of the orphan child in eighteenth and early nineteenth century English literature, and focuses on William Blake's Songs of Innocence and Experience, Charlotte Bronte's Jane Eyre, and Emily Bronte's Wuthering Heights. It is concerned with assessing the extent to which the orphan children in each of the works are liberated from familial and social constraints and structures and to what end. Chapter One examines the major thematic concern of the extent to which the motif of the orphan child represents a wronged innocent, and whether this symbol can also, or alternatively, be presented as a revolutionary force that challenges society's status quo in Blake's Songs of Innocence and Experience. Chapter Two considers the significance of the child "lost" and "found", which forms the explicit subject of six of Blake's Songs of Innocence and Experience and explores the treatment of these conditions, and their differences and consequences for the children concerned. Chapter Three focuses on Charlotte Bronte's depiction of the orphan in Jane Eyre, which presents two models of the orphan child: the protagonist Jane, and Helen Burns. The chapter examines these two models and their responses to orphan-hood in a hostile world where orphans are mistreated by family and society alike. Chapter Four determines whether the orphan constitutes a subversive threat to the family in Emily Bronte's Wuthering Heights and also explores the notion that, although orphan-hood often entails liberation from adult guardians, it also comprises vulnerability and exposure. The thesis concludes by considering the extent to which orphan-hood can involve a form of liberation from the confines of social structures, and what this liberation constitutes for each of the three authors.
- Full Text:
- Date Issued: 2010
Human impacts on hydrological health and the provision of ecosystemservices: a case study of the eMthonjeni–Fairview Spring Wetland, Grahamstown, South Africa
- Sinchembe, M, Ellery, William F N
- Authors: Sinchembe, M , Ellery, William F N
- Date: 2010
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/144343 , vital:38337 , DOI: 10.2989/16085914.2010.538508
- Description: Wetland hydrological health and the provision of indirect ecosystem services in the eMthonjeni–Fairview Spring Wetland, Grahamstown, South Africa, were assessed in 2008, using the newly developed wetland assessment tools WET-Health and WET-EcoServices. Variation in health and ecosystem services were assessed over time, based on aerial photograph interpretation and the use of the score sheets in these assessment tools. Hydrological health and indirect ecosystem services of the wetland have been altered since 1949, due to human activities both in the catchment and the wetland. The most significant human intervention on the wetland's hydrological health was the result of road construction and invasion by alien plants. Water use by local residents had an unmeasurable effect on hydrological health. Wetland health is related to the provision of wetland ecosystem services, and cumulative impacts in the catchment and wetland have reduced the provision of many indirect wetland ecosystem services.
- Full Text:
- Date Issued: 2010
- Authors: Sinchembe, M , Ellery, William F N
- Date: 2010
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/144343 , vital:38337 , DOI: 10.2989/16085914.2010.538508
- Description: Wetland hydrological health and the provision of indirect ecosystem services in the eMthonjeni–Fairview Spring Wetland, Grahamstown, South Africa, were assessed in 2008, using the newly developed wetland assessment tools WET-Health and WET-EcoServices. Variation in health and ecosystem services were assessed over time, based on aerial photograph interpretation and the use of the score sheets in these assessment tools. Hydrological health and indirect ecosystem services of the wetland have been altered since 1949, due to human activities both in the catchment and the wetland. The most significant human intervention on the wetland's hydrological health was the result of road construction and invasion by alien plants. Water use by local residents had an unmeasurable effect on hydrological health. Wetland health is related to the provision of wetland ecosystem services, and cumulative impacts in the catchment and wetland have reduced the provision of many indirect wetland ecosystem services.
- Full Text:
- Date Issued: 2010
Population structure and growth of polydorid polychaetes that infest cultured abalone Haliotis midae
- Simon, Carol A, Booth, Anthony J
- Authors: Simon, Carol A , Booth, Anthony J
- Date: 2010
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/125731 , vital:35812 , https://doi.10.2989/AJMS.2007.29.3.16.346
- Description: Polydorid polychaetes can infest cultured abalone thereby reducing productivity. In order to effectively control these pests, their reproductive biology must be understood. The population dynamics and reproduction of polydorids infesting abalone Haliotis midae from two farms in South Africa is described using a length-based, age-structured model. Shells were infested mainly by introduced Boccardia proboscidea. Polydora hoplura and Dipolydora capensis were also present but in numbers too few to identify factors influencing infestation. At both farms, B. proboscidea lived for a minimum of 12 months. Growth rate, size at maturity, maximum size, infestation intensity, recruitment, percentage of the population brooding and mortality appear to be affected by abalone feeding regime and water temperature, and these factors need to be considered in controlling infestation. Brooders and recruits were present throughout the year, but increased significantly during mid- to late winter/early spring when water temperature and day length increased. Treatment measures should therefore be implemented throughout the year but with increased effort when water temperature increases.
- Full Text:
- Date Issued: 2010
Population structure and growth of polydorid polychaetes that infest cultured abalone Haliotis midae
- Authors: Simon, Carol A , Booth, Anthony J
- Date: 2010
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/125731 , vital:35812 , https://doi.10.2989/AJMS.2007.29.3.16.346
- Description: Polydorid polychaetes can infest cultured abalone thereby reducing productivity. In order to effectively control these pests, their reproductive biology must be understood. The population dynamics and reproduction of polydorids infesting abalone Haliotis midae from two farms in South Africa is described using a length-based, age-structured model. Shells were infested mainly by introduced Boccardia proboscidea. Polydora hoplura and Dipolydora capensis were also present but in numbers too few to identify factors influencing infestation. At both farms, B. proboscidea lived for a minimum of 12 months. Growth rate, size at maturity, maximum size, infestation intensity, recruitment, percentage of the population brooding and mortality appear to be affected by abalone feeding regime and water temperature, and these factors need to be considered in controlling infestation. Brooders and recruits were present throughout the year, but increased significantly during mid- to late winter/early spring when water temperature and day length increased. Treatment measures should therefore be implemented throughout the year but with increased effort when water temperature increases.
- Full Text:
- Date Issued: 2010
The genus Boccardia (Polychaeta: Spionidae) associated with mollusc shells on the south coast of South Africa
- Simon, Carol A, Worsfold, T M, Lange, Louise, Sterley, Jessica A
- Authors: Simon, Carol A , Worsfold, T M , Lange, Louise , Sterley, Jessica A
- Date: 2010
- Language: English
- Type: text , Article
- Identifier: vital:6873 , http://hdl.handle.net/10962/d1011620 , http://dx.doi.org/10.1017/S0025315409990452
- Description: Three species of Boccardia (B. polybranchia, B. pseudonatrix and B. proboscidea) were associated with mollusc shells on the south and south-east coasts of South Africa. Boccardia polybranchia was widely distributed along the coast and falls within the known distribution range of this species. Comparisons with material from other, international, locations showed that some specimens have been misidentified. No characters could be found to characterize distinct species for different regions within the range of B. polybranchia, as currently recognized. Boccardia pseudonatrix was found only at the most eastern site, increasing its known distribution range. Boccardia proboscidea, a non-indigenous species, was found only on abalone farms and was most abundant in the west.
- Full Text:
- Date Issued: 2010
- Authors: Simon, Carol A , Worsfold, T M , Lange, Louise , Sterley, Jessica A
- Date: 2010
- Language: English
- Type: text , Article
- Identifier: vital:6873 , http://hdl.handle.net/10962/d1011620 , http://dx.doi.org/10.1017/S0025315409990452
- Description: Three species of Boccardia (B. polybranchia, B. pseudonatrix and B. proboscidea) were associated with mollusc shells on the south and south-east coasts of South Africa. Boccardia polybranchia was widely distributed along the coast and falls within the known distribution range of this species. Comparisons with material from other, international, locations showed that some specimens have been misidentified. No characters could be found to characterize distinct species for different regions within the range of B. polybranchia, as currently recognized. Boccardia pseudonatrix was found only at the most eastern site, increasing its known distribution range. Boccardia proboscidea, a non-indigenous species, was found only on abalone farms and was most abundant in the west.
- Full Text:
- Date Issued: 2010
Dialectics of dance and dress: the performative negotiation of Soli girl initiates (Moye) in Zambia
- Authors: Simbao, Ruth K
- Date: 2010
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/147492 , vital:38643 , https://doi.org/10.1162/afar.2010.43.3.64
- Description: During a 2005 dance rehearsal in Nkomeshya Village near Lusaka, Zambia, a group of Soli girl initiates (moye) entered a clearing, slowly moving towards the drummer who beckoned them with her rhythmic eats. The girls per-formed a polite curtseying step, reflecting the meek modesty they are taught to display when they humbly greet elders or their future husbands with downcast eyes.
- Full Text:
- Date Issued: 2010
- Authors: Simbao, Ruth K
- Date: 2010
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/147492 , vital:38643 , https://doi.org/10.1162/afar.2010.43.3.64
- Description: During a 2005 dance rehearsal in Nkomeshya Village near Lusaka, Zambia, a group of Soli girl initiates (moye) entered a clearing, slowly moving towards the drummer who beckoned them with her rhythmic eats. The girls per-formed a polite curtseying step, reflecting the meek modesty they are taught to display when they humbly greet elders or their future husbands with downcast eyes.
- Full Text:
- Date Issued: 2010
Newspaper literacy and communication for democracy: is there a crisis in South African journalism?
- Siebörger, Ian, Adendorff, Ralph D
- Authors: Siebörger, Ian , Adendorff, Ralph D
- Date: 2010
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/125304 , vital:35770 , https://doi.org/10.2989/SALALS.2009.27.4.4.1024
- Description: Media theorists such as Barnett (2002), Buckingham (1997 & 2000) and Sampson (1999) describe a perceived crisis hindering the media’s ability to inform citizens for participation in democracy. One of the symptoms and causes of this crisis, they argue, is that the media use language that many citizens cannot understand. This article draws on theories and methodologies from linguistics to investigate whether this claim holds true for South African newspapers. The concept of the crisis in journalism is deconstructed in the light of Street’s (1984) ideological model of literacy. In a pilot study, multiple readability tests were conducted on one article from each of three newspapers, Business Day, The Herald and Daily Sun. The findings of these tests, and a systemic functional grammar analysis of cohesion and lexical density in the three articles, show that all three newspapers tailor their language to fit their target markets. This, triangulated with the rapid growth in readership of the Daily Sun and the more modest growth of The Herald, suggests that many South Africans are better informed for participation in democracy than in the past, although newspapers can do more to help readers learn a plurality of literacy practices.
- Full Text:
- Date Issued: 2010
- Authors: Siebörger, Ian , Adendorff, Ralph D
- Date: 2010
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/125304 , vital:35770 , https://doi.org/10.2989/SALALS.2009.27.4.4.1024
- Description: Media theorists such as Barnett (2002), Buckingham (1997 & 2000) and Sampson (1999) describe a perceived crisis hindering the media’s ability to inform citizens for participation in democracy. One of the symptoms and causes of this crisis, they argue, is that the media use language that many citizens cannot understand. This article draws on theories and methodologies from linguistics to investigate whether this claim holds true for South African newspapers. The concept of the crisis in journalism is deconstructed in the light of Street’s (1984) ideological model of literacy. In a pilot study, multiple readability tests were conducted on one article from each of three newspapers, Business Day, The Herald and Daily Sun. The findings of these tests, and a systemic functional grammar analysis of cohesion and lexical density in the three articles, show that all three newspapers tailor their language to fit their target markets. This, triangulated with the rapid growth in readership of the Daily Sun and the more modest growth of The Herald, suggests that many South Africans are better informed for participation in democracy than in the past, although newspapers can do more to help readers learn a plurality of literacy practices.
- Full Text:
- Date Issued: 2010
Impact pf provincial local government support for effective implementation of PMS in municipalities (Lukhanji municipality)
- Sidinana, Ngenanimazizi Orsmond
- Authors: Sidinana, Ngenanimazizi Orsmond
- Date: 2010
- Subjects: Benchmarking (Management) , Local government
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9159 , http://hdl.handle.net/10948/d1020000
- Description: One of the more frequently heard criticisms of local government is that it is not delivering the required services or it is not delivering an efficient standard of service. Performance management for local government contributes to creating a performance culture in the public service at municipal level. Performance management is a mechanism that is used to ensure that the municipality is doing its work and delivering on its mandate. The SALGA HRD Policy Conference held in March 2003 endorsed the spirit of the relevant legislation on performance management in municipalities. As the employee body and the only recognized voice of municipalities in the country, SALGA has been of the view that the legislative imperative placed on municipalities to be developmental and performance orientated cannot be overly emphasized. Concomitant with the legislative imperative has been the political will or unwavering political commitment to ensure that municipal administrations are accountable to their respective councils, and by extension, the communities they serve. The successful implementation of the Performance Management System at all municipalities will certainly serve as a yardstick in objectively measuring the performance of municipal and provincial local government officials. It is believed that the ongoing measurement of performance will inevitably lead to better delivery of services to our people. The Constitution of South Africa places a developmental mandate on local governments, with the express purpose of them providing effective and efficient services to their communities and to promote local social and economic development. Further to this, the Municipal Systems Act of 2000 provides a legislative framework for municipalities to embark on integrated development planning. Thus all municipalities require an Integrated Development Plan (lDP) to be in place in order to fully realize their objectives as set out in Section 152 of the Constitution. In the interpretation of the legislation, it is clear that the Council (the political body of the municipality) is held responsible to ensure that its municipality has an lDP and PMS in place. Thus both the political principal and the leadership of a municipality are, by law, required to fulfil their obligations in implementing the PMS, while the provincial local government department is charged with the obligation to ensure that such objectives by municipalities are realized by way of providing financial and human capital assistance. Since the lDP and PMS have been legislated in such a manner, it thus becomes legally imperative that municipalities comply with the legislation. The Auditor General is thus required to audit a municipality within this context. Failure to comply may entail certain legal repercussions. Generally, there has been a drive to inculcate improved performance in all three spheres of government. However, it becomes integral that municipalities are performance oriented, especially since it is the sphere of government closest to the grass-roots levels where the real impact of service delivery is experienced. There is undoubtedly a link between lDP and PM. However, it has been observed that both in municipalities and provincial local government there is no synergy between these two components and they tend to operate in isolation of each other. Logically, the scorecards of the organisation and individuals should be derived from the municipality's IDP; however this is not always the case. It is also evident that both the municipality and provincial local government approaches the two issues as different disciplines. Having said this, it is important for SALGA and Provincial Local Government to encourage and ensure better alignment of lDP and PMS in both the province and municipalities.
- Full Text:
- Date Issued: 2010
- Authors: Sidinana, Ngenanimazizi Orsmond
- Date: 2010
- Subjects: Benchmarking (Management) , Local government
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9159 , http://hdl.handle.net/10948/d1020000
- Description: One of the more frequently heard criticisms of local government is that it is not delivering the required services or it is not delivering an efficient standard of service. Performance management for local government contributes to creating a performance culture in the public service at municipal level. Performance management is a mechanism that is used to ensure that the municipality is doing its work and delivering on its mandate. The SALGA HRD Policy Conference held in March 2003 endorsed the spirit of the relevant legislation on performance management in municipalities. As the employee body and the only recognized voice of municipalities in the country, SALGA has been of the view that the legislative imperative placed on municipalities to be developmental and performance orientated cannot be overly emphasized. Concomitant with the legislative imperative has been the political will or unwavering political commitment to ensure that municipal administrations are accountable to their respective councils, and by extension, the communities they serve. The successful implementation of the Performance Management System at all municipalities will certainly serve as a yardstick in objectively measuring the performance of municipal and provincial local government officials. It is believed that the ongoing measurement of performance will inevitably lead to better delivery of services to our people. The Constitution of South Africa places a developmental mandate on local governments, with the express purpose of them providing effective and efficient services to their communities and to promote local social and economic development. Further to this, the Municipal Systems Act of 2000 provides a legislative framework for municipalities to embark on integrated development planning. Thus all municipalities require an Integrated Development Plan (lDP) to be in place in order to fully realize their objectives as set out in Section 152 of the Constitution. In the interpretation of the legislation, it is clear that the Council (the political body of the municipality) is held responsible to ensure that its municipality has an lDP and PMS in place. Thus both the political principal and the leadership of a municipality are, by law, required to fulfil their obligations in implementing the PMS, while the provincial local government department is charged with the obligation to ensure that such objectives by municipalities are realized by way of providing financial and human capital assistance. Since the lDP and PMS have been legislated in such a manner, it thus becomes legally imperative that municipalities comply with the legislation. The Auditor General is thus required to audit a municipality within this context. Failure to comply may entail certain legal repercussions. Generally, there has been a drive to inculcate improved performance in all three spheres of government. However, it becomes integral that municipalities are performance oriented, especially since it is the sphere of government closest to the grass-roots levels where the real impact of service delivery is experienced. There is undoubtedly a link between lDP and PM. However, it has been observed that both in municipalities and provincial local government there is no synergy between these two components and they tend to operate in isolation of each other. Logically, the scorecards of the organisation and individuals should be derived from the municipality's IDP; however this is not always the case. It is also evident that both the municipality and provincial local government approaches the two issues as different disciplines. Having said this, it is important for SALGA and Provincial Local Government to encourage and ensure better alignment of lDP and PMS in both the province and municipalities.
- Full Text:
- Date Issued: 2010
Challenges in topside ionospheric modelling over South Africa
- Authors: Sibanda, Patrick
- Date: 2010
- Subjects: Ionospheric electron density -- South Africa Neural networks (Computer science) Atmosphere, Upper Ionosphere
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:5453 , http://hdl.handle.net/10962/d1005238
- Description: This thesis creates a basic framework and provides the information necessary to create a more accurate description of the topside ionosphere in terms of the altitude variation of the electron density (Ne) over the South African region. The detailed overview of various topside ionospheric modelling techniques, with specific emphasis on their implications for the efforts to model the South African topside, provides a starting point towards achieving the goals. The novelty of the thesis lies in the investigation of the applicabilityof three different techniques to model the South African topside ionosphere: (1) The possibility of using Artificial Neural Network (ANN) techniques for empirical modelling of the topside ionosphere based on the available, however irregularly sampled, topside sounder measurements. The goal of this model was to test the ability of ANN techniques to capture the complex relationships between the various ionospheric variables using irregularly distributed measurements. While this technique is promising, the method did not show significant improvement over the International Reference Ionosphere (IRI) model results when compared with the actual measurements. (2) Application of the diffusive equilibrium theory. Although based on sound physics foundations, the method only operates on a generalised level leading to results that are not necessarily unique. Furthermore, the approach relies on many ionospheric variables as inputs which are derived from other models whose accuracy is not verified. (3) Attempts to complement the standard functional techniques, (Chapman, Epstein, Exponential and Parabolic), with Global Positioning System (GPS) and ionosonde measurements in an effort to provide deeper insights into the actual conditions within the ionosphere. The vertical Ne distribution is reconstructed by linking together the different aspects of the constituent ions and their transition height by considering how they influence the shape of the profile. While this approach has not been tested against actual measurements, results show that the method could be potentially useful for topside ionospheric studies. Due to the limitations of each technique reviewed, this thesis observes that the employment of an approach that incorporates both theoretical onsiderations and empirical aspects has the potential to lead to a more accurate characterisation of the topside ionospheric behaviour, and resulting in improved models in terms of reliability and forecasting ability. The point is made that a topside sounder mission for South Africa would provide the required measured topside ionospheric data and answer the many science questions that this region poses as well as solving a number of the limitations set out in this thesis.
- Full Text:
- Date Issued: 2010
- Authors: Sibanda, Patrick
- Date: 2010
- Subjects: Ionospheric electron density -- South Africa Neural networks (Computer science) Atmosphere, Upper Ionosphere
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:5453 , http://hdl.handle.net/10962/d1005238
- Description: This thesis creates a basic framework and provides the information necessary to create a more accurate description of the topside ionosphere in terms of the altitude variation of the electron density (Ne) over the South African region. The detailed overview of various topside ionospheric modelling techniques, with specific emphasis on their implications for the efforts to model the South African topside, provides a starting point towards achieving the goals. The novelty of the thesis lies in the investigation of the applicabilityof three different techniques to model the South African topside ionosphere: (1) The possibility of using Artificial Neural Network (ANN) techniques for empirical modelling of the topside ionosphere based on the available, however irregularly sampled, topside sounder measurements. The goal of this model was to test the ability of ANN techniques to capture the complex relationships between the various ionospheric variables using irregularly distributed measurements. While this technique is promising, the method did not show significant improvement over the International Reference Ionosphere (IRI) model results when compared with the actual measurements. (2) Application of the diffusive equilibrium theory. Although based on sound physics foundations, the method only operates on a generalised level leading to results that are not necessarily unique. Furthermore, the approach relies on many ionospheric variables as inputs which are derived from other models whose accuracy is not verified. (3) Attempts to complement the standard functional techniques, (Chapman, Epstein, Exponential and Parabolic), with Global Positioning System (GPS) and ionosonde measurements in an effort to provide deeper insights into the actual conditions within the ionosphere. The vertical Ne distribution is reconstructed by linking together the different aspects of the constituent ions and their transition height by considering how they influence the shape of the profile. While this approach has not been tested against actual measurements, results show that the method could be potentially useful for topside ionospheric studies. Due to the limitations of each technique reviewed, this thesis observes that the employment of an approach that incorporates both theoretical onsiderations and empirical aspects has the potential to lead to a more accurate characterisation of the topside ionospheric behaviour, and resulting in improved models in terms of reliability and forecasting ability. The point is made that a topside sounder mission for South Africa would provide the required measured topside ionospheric data and answer the many science questions that this region poses as well as solving a number of the limitations set out in this thesis.
- Full Text:
- Date Issued: 2010
Dynamic adaptive cost model for wireless Internet connectivity in African rural communities
- Authors: Sibanda, Khulumani
- Date: 2010
- Subjects: Internet , Community development -- South Africa -- Eastern Cape , Cost effectiveness , Wireless communication systems , Rural development -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , PhD (Computer Science)
- Identifier: vital:11389 , http://hdl.handle.net/10353/380 , Internet , Community development -- South Africa -- Eastern Cape , Cost effectiveness , Wireless communication systems , Rural development -- South Africa -- Eastern Cape
- Description: In today’s dynamic technological landscape, wireless communication networks have become an important part of economic development. The emergence of wireless technologies raises hopes to extend communication to remote areas that have not seen any tangible deployment to date. As developing nations pin their hopes to wireless technologies, cost models for wireless communication networks are becoming vital to support the emerging technologies. However, varying cost changes raise critical challenges to the estimation of both capital expenditure and operational expenditure. The network deployment process has numerous events that may cause adjustments to initially estimated project costs. These adjustments are necessary for a cost management plan and this plan includes monitoring cost performance and ensuring that only appropriate changes are made to the network project. The incidents that may cause cost changes can not be entirely predicted as their distribution tend to change dynamically from time to time. Estimating network deployment costs in such a dynamic environment necessitates cost models that can adapt to random occurrence of cost changes. Widely used cost models are usually performed by experienced personnel whose engineering experience is derived from deploying similar networks. In this approach experienced personnel add a certain percentage to the cost estimate to cater for contingency costs. Certainly such an approach depends on individual opinion, making it subjective and void of mathematical estimating relationships which are of paramount importance in ensuring that estimated deployment costs are sufficient to deal with cost uncertainties. We observe that existing approaches can only explore a limited solution space and hence can lead to cost overruns if implemented in dynamically cost changing environments. This thesis presents a wireless communication network deployment cost model that incorporates uncertainties into the final cost estimate. The model is adaptive to unpredictable cost changes since it allows adjustments of confidence levels when calculating contingency costs. This allows dynamically updating the cost changes without the cost model being reconstructed from scratch. We make use of the Poisson process in modeling the occurrence of incidents that are responsible for causing cost changes during network deployment. We also show that the occurrence of the incidents causing cost change are random and tend to follow the Poisson distribution. Using different levels of confidence we model various cost contingencies and make sensitivity analyses to identify the probability of cost overrun when given different contingencies. The dynamic adaptive cost model can be used either at the strategic level to understand the cost of a particular technique or at the operational level, as a way to show how Poisson process in network deployment can compare with engineering experience and other estimating techniques. We believe that the model is useful for remote areas where deployment costs are volatile and the distribution of incidents causing cost change to original cost estimates are diverse and dynamically changing. Further we expect that our research improves the knowledge base of information about the costs for rural communities to connect to the Internet, consequently providing useful input to future policy debates. This work is further poised to be a utility function to help those planning internet infrastructure deployments in least developed regions.
- Full Text:
- Date Issued: 2010
- Authors: Sibanda, Khulumani
- Date: 2010
- Subjects: Internet , Community development -- South Africa -- Eastern Cape , Cost effectiveness , Wireless communication systems , Rural development -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , PhD (Computer Science)
- Identifier: vital:11389 , http://hdl.handle.net/10353/380 , Internet , Community development -- South Africa -- Eastern Cape , Cost effectiveness , Wireless communication systems , Rural development -- South Africa -- Eastern Cape
- Description: In today’s dynamic technological landscape, wireless communication networks have become an important part of economic development. The emergence of wireless technologies raises hopes to extend communication to remote areas that have not seen any tangible deployment to date. As developing nations pin their hopes to wireless technologies, cost models for wireless communication networks are becoming vital to support the emerging technologies. However, varying cost changes raise critical challenges to the estimation of both capital expenditure and operational expenditure. The network deployment process has numerous events that may cause adjustments to initially estimated project costs. These adjustments are necessary for a cost management plan and this plan includes monitoring cost performance and ensuring that only appropriate changes are made to the network project. The incidents that may cause cost changes can not be entirely predicted as their distribution tend to change dynamically from time to time. Estimating network deployment costs in such a dynamic environment necessitates cost models that can adapt to random occurrence of cost changes. Widely used cost models are usually performed by experienced personnel whose engineering experience is derived from deploying similar networks. In this approach experienced personnel add a certain percentage to the cost estimate to cater for contingency costs. Certainly such an approach depends on individual opinion, making it subjective and void of mathematical estimating relationships which are of paramount importance in ensuring that estimated deployment costs are sufficient to deal with cost uncertainties. We observe that existing approaches can only explore a limited solution space and hence can lead to cost overruns if implemented in dynamically cost changing environments. This thesis presents a wireless communication network deployment cost model that incorporates uncertainties into the final cost estimate. The model is adaptive to unpredictable cost changes since it allows adjustments of confidence levels when calculating contingency costs. This allows dynamically updating the cost changes without the cost model being reconstructed from scratch. We make use of the Poisson process in modeling the occurrence of incidents that are responsible for causing cost changes during network deployment. We also show that the occurrence of the incidents causing cost change are random and tend to follow the Poisson distribution. Using different levels of confidence we model various cost contingencies and make sensitivity analyses to identify the probability of cost overrun when given different contingencies. The dynamic adaptive cost model can be used either at the strategic level to understand the cost of a particular technique or at the operational level, as a way to show how Poisson process in network deployment can compare with engineering experience and other estimating techniques. We believe that the model is useful for remote areas where deployment costs are volatile and the distribution of incidents causing cost change to original cost estimates are diverse and dynamically changing. Further we expect that our research improves the knowledge base of information about the costs for rural communities to connect to the Internet, consequently providing useful input to future policy debates. This work is further poised to be a utility function to help those planning internet infrastructure deployments in least developed regions.
- Full Text:
- Date Issued: 2010
Broadening the tax base: a case for the informal real estate sector in Zambia
- Authors: Siame, Chilengwe George
- Date: 2010
- Subjects: Real property and taxation -- Zambia Tax administration and procedure -- Zambia Rental housing -- Taxation -- Law and legislation -- Zambia Informal sector (Economics) -- Taxation -- Law and legislation -- Zambia
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:732 , http://hdl.handle.net/10962/d1003852
- Description: The main objective of the study was to analyze the potential tax collection from the informal rental housing market in Zambia, using household level rental housing data collected for the Lusaka Urban District by the Central Statistical Office (CSO) as a basis for computation and extrapolation to the national level. This data was used to analyze household monthly expenditure on housing (rent), the total number of households in rented accommodation, and the tax regime applicable on rental income, to estimate the potential tax revenue that could be realized from this emerging sector. The estimates indicate that about K9.7 billion revenue could be collected on income from rental housing in Lusaka Urban District alone and a total of K83 billion nationally per annum. This represents about 0.4 percent of the country’s GDP in 2007. Compliance needs to be improved and legislation revised to ensure that the landlords are compelled to remit tax to the Zambia Revenue Authority. The current legislation makes enforcement and compliance difficult as it places the statutory tax burden on tenants, who are very mobile. It is, therefore, recommended that the landlord is made responsible for the payment of taxes due on rental income and that any compliance requirements be enforced against the real estate/property that is generating the income. This study also examines the performance of the presumptive taxation regime in Zambia The study uses data from the Zambia Revenue Authority on revenue collection from presumptive taxes which were introduced to capture income from the informal sectors. The presumptive taxes already introduced in Zambia include: base tax, advance income tax and turnover tax for minibuses and taxi operators. To analyze the performance of the presumptive tax regime, the study utilizes data on imports made by those not registered for taxes, to estimate how much revenue could be generated by imposing a 3 percent turnover tax on the value of their imports at importation. The analysis shows that the Zambia Revenue Authority increased revenue collection from K5.3 billion in 2004 to K33.5 billion in 2007. This improvement in revenue collection is far below the potential, however, which is estimated at over K501 billion on imports of unregistered traders alone. To collect this revenue and expand the tax base, the tax authority needs to improve the administration of advance income tax on unregistered importers, and raise the advance income tax rate to a level where the importer is indifferent between paying the advance tax at the border and paying turnover tax inland.
- Full Text:
- Date Issued: 2010
- Authors: Siame, Chilengwe George
- Date: 2010
- Subjects: Real property and taxation -- Zambia Tax administration and procedure -- Zambia Rental housing -- Taxation -- Law and legislation -- Zambia Informal sector (Economics) -- Taxation -- Law and legislation -- Zambia
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:732 , http://hdl.handle.net/10962/d1003852
- Description: The main objective of the study was to analyze the potential tax collection from the informal rental housing market in Zambia, using household level rental housing data collected for the Lusaka Urban District by the Central Statistical Office (CSO) as a basis for computation and extrapolation to the national level. This data was used to analyze household monthly expenditure on housing (rent), the total number of households in rented accommodation, and the tax regime applicable on rental income, to estimate the potential tax revenue that could be realized from this emerging sector. The estimates indicate that about K9.7 billion revenue could be collected on income from rental housing in Lusaka Urban District alone and a total of K83 billion nationally per annum. This represents about 0.4 percent of the country’s GDP in 2007. Compliance needs to be improved and legislation revised to ensure that the landlords are compelled to remit tax to the Zambia Revenue Authority. The current legislation makes enforcement and compliance difficult as it places the statutory tax burden on tenants, who are very mobile. It is, therefore, recommended that the landlord is made responsible for the payment of taxes due on rental income and that any compliance requirements be enforced against the real estate/property that is generating the income. This study also examines the performance of the presumptive taxation regime in Zambia The study uses data from the Zambia Revenue Authority on revenue collection from presumptive taxes which were introduced to capture income from the informal sectors. The presumptive taxes already introduced in Zambia include: base tax, advance income tax and turnover tax for minibuses and taxi operators. To analyze the performance of the presumptive tax regime, the study utilizes data on imports made by those not registered for taxes, to estimate how much revenue could be generated by imposing a 3 percent turnover tax on the value of their imports at importation. The analysis shows that the Zambia Revenue Authority increased revenue collection from K5.3 billion in 2004 to K33.5 billion in 2007. This improvement in revenue collection is far below the potential, however, which is estimated at over K501 billion on imports of unregistered traders alone. To collect this revenue and expand the tax base, the tax authority needs to improve the administration of advance income tax on unregistered importers, and raise the advance income tax rate to a level where the importer is indifferent between paying the advance tax at the border and paying turnover tax inland.
- Full Text:
- Date Issued: 2010
The impact of rural ICT projects in South Africa: a case study of Dwesa, Transkei, Eastern Cape, South Africa
- Authors: Shingai, Kavhai Mitchell
- Date: 2010
- Subjects: Information technology -- South Africa -- Eastern Cape , Rural development projects -- South Africa -- Eastern Cape , Internet--South Africa -- Eastern Cape , Project management -- South Africa -- Eastern Cape , Rural development -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , M Soc Sc (Com)
- Identifier: vital:11362 , http://hdl.handle.net/10353/317 , Information technology -- South Africa -- Eastern Cape , Rural development projects -- South Africa -- Eastern Cape , Internet--South Africa -- Eastern Cape , Project management -- South Africa -- Eastern Cape , Rural development -- South Africa -- Eastern Cape
- Description: This project aimed at assessing and evaluating the extent to which deployed ICTs in the rural area of Dwesa have impacted on the lives of the residents there. This occurred between February 2008 and December 2009. The ICTs are an initiative collaboration of University of Fort Hare and Rhodes University, sponsored by Telkom SA, the Government of Finland and other market players. This research started by reviewing the extent to which rural areas in general have lagged behind in terms of accessing ICTs, paying closer attention to governmental policies and initiatives towards rural development. The project then looked at the currently available ICTs in Dwesa and trying to measure the extent to which they have been useful or rather complicated the lives of the people there. Also important was a review of the efforts made by the technology innovators towards ensuring that relevant and appropriate technologies were made available to the rural people. The project also looked into issues of sustainability, maintenance and general running of the project to ensure its success. Important key findings on access, appropriateness of ICTs, use and knowledge about the ICTs, literacy levels, education standards and readiness of community to use ICTs were made during this research. Also included in the findings are issues on state of infrastructure, already present services, and current uses of ICTs as well as notable positive ICT impact in Dwesa. The most important findings of this research were to assist in providing a detailed prediction of future impact of various possible new technologies that can be introduced to Dwesa. This research also had to be able to bring out a monitoring and evaluation system that should measure the impact of the ICT interventions over the past 5 years. This project was initiated in 2005 and is identified by the name Siyakhula Living Lab. The concept of a living lab is a new term for providing ICTs in an area where their usefulness can be tested based on the natural environment in which they are being used.
- Full Text:
- Date Issued: 2010
- Authors: Shingai, Kavhai Mitchell
- Date: 2010
- Subjects: Information technology -- South Africa -- Eastern Cape , Rural development projects -- South Africa -- Eastern Cape , Internet--South Africa -- Eastern Cape , Project management -- South Africa -- Eastern Cape , Rural development -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , M Soc Sc (Com)
- Identifier: vital:11362 , http://hdl.handle.net/10353/317 , Information technology -- South Africa -- Eastern Cape , Rural development projects -- South Africa -- Eastern Cape , Internet--South Africa -- Eastern Cape , Project management -- South Africa -- Eastern Cape , Rural development -- South Africa -- Eastern Cape
- Description: This project aimed at assessing and evaluating the extent to which deployed ICTs in the rural area of Dwesa have impacted on the lives of the residents there. This occurred between February 2008 and December 2009. The ICTs are an initiative collaboration of University of Fort Hare and Rhodes University, sponsored by Telkom SA, the Government of Finland and other market players. This research started by reviewing the extent to which rural areas in general have lagged behind in terms of accessing ICTs, paying closer attention to governmental policies and initiatives towards rural development. The project then looked at the currently available ICTs in Dwesa and trying to measure the extent to which they have been useful or rather complicated the lives of the people there. Also important was a review of the efforts made by the technology innovators towards ensuring that relevant and appropriate technologies were made available to the rural people. The project also looked into issues of sustainability, maintenance and general running of the project to ensure its success. Important key findings on access, appropriateness of ICTs, use and knowledge about the ICTs, literacy levels, education standards and readiness of community to use ICTs were made during this research. Also included in the findings are issues on state of infrastructure, already present services, and current uses of ICTs as well as notable positive ICT impact in Dwesa. The most important findings of this research were to assist in providing a detailed prediction of future impact of various possible new technologies that can be introduced to Dwesa. This research also had to be able to bring out a monitoring and evaluation system that should measure the impact of the ICT interventions over the past 5 years. This project was initiated in 2005 and is identified by the name Siyakhula Living Lab. The concept of a living lab is a new term for providing ICTs in an area where their usefulness can be tested based on the natural environment in which they are being used.
- Full Text:
- Date Issued: 2010
An investigation into perceptions of participative management in a Namibian secondary school
- Authors: Shilima, Christine
- Date: 2010
- Subjects: School management and organization -- Namibia -- Case studies Educational leadership -- Namibia -- Case studies Education, Secondary -- Namibia -- Case studies Education -- Parent participation -- Namibia
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: vital:1881 , http://hdl.handle.net/10962/d1005874
- Description: This study examines the perceptions and experiences of school stakeholders about the practices of participative management in a Namibian Secondary School. Data was collected by using interviews, observation and document analysis. The study revealed that participative management has some benefits for the school such as it promotes democracy in school management, school as an open system, sharing of ideas and skills, teamwork and that ownership and commitment enhance the chances for organization change. Participatory decision making and shared leadership are the practices of PM that emerged from this study. However the school does experience challenges such as lack of knowledge on the practice and potential of PM in school management and leadership, illiteracy among parents that prevent them from participation in management and autocratic management practices from some members in formal leadership. The study suggests that trust, relationships and openness are good interpersonal skills that can help enhance the practices of PM in the school. Other strategies were to sensitize stakeholders on the practices of PM.
- Full Text:
- Date Issued: 2010
- Authors: Shilima, Christine
- Date: 2010
- Subjects: School management and organization -- Namibia -- Case studies Educational leadership -- Namibia -- Case studies Education, Secondary -- Namibia -- Case studies Education -- Parent participation -- Namibia
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: vital:1881 , http://hdl.handle.net/10962/d1005874
- Description: This study examines the perceptions and experiences of school stakeholders about the practices of participative management in a Namibian Secondary School. Data was collected by using interviews, observation and document analysis. The study revealed that participative management has some benefits for the school such as it promotes democracy in school management, school as an open system, sharing of ideas and skills, teamwork and that ownership and commitment enhance the chances for organization change. Participatory decision making and shared leadership are the practices of PM that emerged from this study. However the school does experience challenges such as lack of knowledge on the practice and potential of PM in school management and leadership, illiteracy among parents that prevent them from participation in management and autocratic management practices from some members in formal leadership. The study suggests that trust, relationships and openness are good interpersonal skills that can help enhance the practices of PM in the school. Other strategies were to sensitize stakeholders on the practices of PM.
- Full Text:
- Date Issued: 2010
Structure and functioning of fish assemblages in two South African estuaries, with emphasis on the presence and absence of aquatic macrophyte beds
- Authors: Sheppard, Jill Nicole
- Date: 2010
- Subjects: Estuaries -- South Africa -- Eastern Cape , Estuarine ecology -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:5321 , http://hdl.handle.net/10962/d1005166 , Estuaries -- South Africa -- Eastern Cape , Estuarine ecology -- South Africa -- Eastern Cape
- Description: Temporarily open/closed estuaries (TOCEs) are the dominant estuary type in South Africa. These systems are often characterized by extensive beds of submerged macrophytes, which form important foraging and shelter habitats for fishes, especially for estuary-dependent fish species such as the Cape stumpnose Rhabdosargus holubi and Cape moony Monodactylus falciformis that are commonly associated with them. A loss of submerged macrophytes from an estuary has been shown to affect the fish community as well as reducing overall system productivity. The TOC East Kleinemonde Estuary, situated in the warm-temperate biogeographic region of South Africa has been subject to an ongoing long-term fish monitoring project since 1995. During the period 1995 to 2002, this estuary contained large beds of the submerged macrophytes Ruppia cirrhosa and Potamogeton pectinatus. However, subsequent to a major flood event in 2003 these macrophytes have been largely absent from this system. The effect of the loss of submerged macrophytes on the East Kleinemonde fish assemblage was investigated through an analysis of seine and gill net catch data. Seine net catches for a 12 year period, encompassing six years of macrophyte presence and six years of macrophyte senescence, revealed changes in the relative abundance of certain fish species. Vegetation-associated species such as R. holubi and M. falciformis decreased in abundance whereas sediment-associated species, especially members of the family Mugilidae, increased in abundance following loss of the macrophytes in this estuary. The critically endangered pipefish Syngnathus watermeyeri was only recorded in catches during years in which macrophyte beds were present. In addition to the analysis of catch data, the importance of macrophytes as a primary energy source for selected estuarine fishes was explored through the analysis of carbon and nitrogen stable isotopes. Prior to conducting these analyses, common methodological practices to address the presence of carbonates and lipids within isotope samples were evaluated. A subset of samples were either acid washed to remove carbonates, or lipids were removed according to the method of Bligh and Dyer (1959) as both of these compounds have been shown to affect stable carbon and nitrogen isotope ratios. The suitability of the lipid normalization models of Fry (2002) and Post et al. (2007) for samples of estuarine fish muscle were also tested. Based on this evaluation both models are suitable for use with estuarine fish muscle tissue, however since neither carbonate nor lipid content of any of the samples used in this study was high all samples were left untreated in the following analysis. Carbon isotope ratios from a wide range of fish species collected from the East Kleinemonde Estuary during the macrophyte-senescent phase were compared with individuals of the same species from the neighbouring West Kleinemonde Estuary (where extensive beds of R. cirrhosa and P. pectinatus were present) and revealed the influence of submerged macrophyte material in the diet of fishes in the latter system. However, it was apparent that these plants are not directly consumed but rather contribute to the detrital pool that forms a food source for most invertebrate and some fish species. The most significant source of carbon for East Kleinemonde fishes during the macrophyte senescent phase appeared to have a more depleted origin; probably from benthic or pelagic microalgae. In conclusion, while the importance of macrophyte beds as shelter and foraging habitats for estuarine fishes are well documented, their role in terms of the structuring and functioning of fish assemblages in TOCEs remains somewhat uncertain. The findings of this study were possibly masked by the resilience of vegetation-associated species to the loss of this habitat, as well as by life history characteristics of species such as R. holubi that allow their numerical dominance despite habitat change. Nonetheless, macrophyte senescence in the East Kleinemonde Estuary resulted in the loss of at least one species and the reduced abundance of vegetation-associated species, probably reflective of reduced food resources and/or increased vulnerability to predation. As a result, beds of submerged macrophytes are an important habitat within TOCEs.
- Full Text:
- Date Issued: 2010
- Authors: Sheppard, Jill Nicole
- Date: 2010
- Subjects: Estuaries -- South Africa -- Eastern Cape , Estuarine ecology -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:5321 , http://hdl.handle.net/10962/d1005166 , Estuaries -- South Africa -- Eastern Cape , Estuarine ecology -- South Africa -- Eastern Cape
- Description: Temporarily open/closed estuaries (TOCEs) are the dominant estuary type in South Africa. These systems are often characterized by extensive beds of submerged macrophytes, which form important foraging and shelter habitats for fishes, especially for estuary-dependent fish species such as the Cape stumpnose Rhabdosargus holubi and Cape moony Monodactylus falciformis that are commonly associated with them. A loss of submerged macrophytes from an estuary has been shown to affect the fish community as well as reducing overall system productivity. The TOC East Kleinemonde Estuary, situated in the warm-temperate biogeographic region of South Africa has been subject to an ongoing long-term fish monitoring project since 1995. During the period 1995 to 2002, this estuary contained large beds of the submerged macrophytes Ruppia cirrhosa and Potamogeton pectinatus. However, subsequent to a major flood event in 2003 these macrophytes have been largely absent from this system. The effect of the loss of submerged macrophytes on the East Kleinemonde fish assemblage was investigated through an analysis of seine and gill net catch data. Seine net catches for a 12 year period, encompassing six years of macrophyte presence and six years of macrophyte senescence, revealed changes in the relative abundance of certain fish species. Vegetation-associated species such as R. holubi and M. falciformis decreased in abundance whereas sediment-associated species, especially members of the family Mugilidae, increased in abundance following loss of the macrophytes in this estuary. The critically endangered pipefish Syngnathus watermeyeri was only recorded in catches during years in which macrophyte beds were present. In addition to the analysis of catch data, the importance of macrophytes as a primary energy source for selected estuarine fishes was explored through the analysis of carbon and nitrogen stable isotopes. Prior to conducting these analyses, common methodological practices to address the presence of carbonates and lipids within isotope samples were evaluated. A subset of samples were either acid washed to remove carbonates, or lipids were removed according to the method of Bligh and Dyer (1959) as both of these compounds have been shown to affect stable carbon and nitrogen isotope ratios. The suitability of the lipid normalization models of Fry (2002) and Post et al. (2007) for samples of estuarine fish muscle were also tested. Based on this evaluation both models are suitable for use with estuarine fish muscle tissue, however since neither carbonate nor lipid content of any of the samples used in this study was high all samples were left untreated in the following analysis. Carbon isotope ratios from a wide range of fish species collected from the East Kleinemonde Estuary during the macrophyte-senescent phase were compared with individuals of the same species from the neighbouring West Kleinemonde Estuary (where extensive beds of R. cirrhosa and P. pectinatus were present) and revealed the influence of submerged macrophyte material in the diet of fishes in the latter system. However, it was apparent that these plants are not directly consumed but rather contribute to the detrital pool that forms a food source for most invertebrate and some fish species. The most significant source of carbon for East Kleinemonde fishes during the macrophyte senescent phase appeared to have a more depleted origin; probably from benthic or pelagic microalgae. In conclusion, while the importance of macrophyte beds as shelter and foraging habitats for estuarine fishes are well documented, their role in terms of the structuring and functioning of fish assemblages in TOCEs remains somewhat uncertain. The findings of this study were possibly masked by the resilience of vegetation-associated species to the loss of this habitat, as well as by life history characteristics of species such as R. holubi that allow their numerical dominance despite habitat change. Nonetheless, macrophyte senescence in the East Kleinemonde Estuary resulted in the loss of at least one species and the reduced abundance of vegetation-associated species, probably reflective of reduced food resources and/or increased vulnerability to predation. As a result, beds of submerged macrophytes are an important habitat within TOCEs.
- Full Text:
- Date Issued: 2010
An in-service development programme for potential information services staff in the Rhodes Library
- Authors: Shepherd, Eileen
- Date: 2010
- Language: English
- Type: Article
- Identifier: vital:6986 , http://hdl.handle.net/10962/d1011602
- Description: This paper discusses the need for continuing professional development for librarians in academic libraries in general and at Rhodes University Library, South Africa in particular. It describes the planning, design, implementation and evaluation of a staff-development and training pilot programme for professional librarians at Rhodes Library. A group of 15 librarians, drawn from the library staff complement, participated in an 8-session training course developed by Information Services librarians. The course, which covered basic information-finding skills using a variety of research databases and offered an introduction to concepts in 21st century academic librarianship, was presented using course management software in a face-to-face environment and required homework exercises and the completion of a 2-hour final test. The results of the project demonstrated the urgent need for such development programmes for professional library staff. 80% of the participants completed the course. The final test results indicated below average database search skills and an inability to think laterally. An unexpected finding was a lack of IT competencies. Important lessons were learned with regard to course-construction, content and timing.
- Full Text:
- Date Issued: 2010
- Authors: Shepherd, Eileen
- Date: 2010
- Language: English
- Type: Article
- Identifier: vital:6986 , http://hdl.handle.net/10962/d1011602
- Description: This paper discusses the need for continuing professional development for librarians in academic libraries in general and at Rhodes University Library, South Africa in particular. It describes the planning, design, implementation and evaluation of a staff-development and training pilot programme for professional librarians at Rhodes Library. A group of 15 librarians, drawn from the library staff complement, participated in an 8-session training course developed by Information Services librarians. The course, which covered basic information-finding skills using a variety of research databases and offered an introduction to concepts in 21st century academic librarianship, was presented using course management software in a face-to-face environment and required homework exercises and the completion of a 2-hour final test. The results of the project demonstrated the urgent need for such development programmes for professional library staff. 80% of the participants completed the course. The final test results indicated below average database search skills and an inability to think laterally. An unexpected finding was a lack of IT competencies. Important lessons were learned with regard to course-construction, content and timing.
- Full Text:
- Date Issued: 2010
In-service training for academic librarians : a pilot programme for staff
- Authors: Shepherd, Eileen
- Date: 2010
- Language: English
- Type: Article
- Identifier: vital:6992 , http://hdl.handle.net/10962/d1012418 , http://www.emeraldinsight.com/doi/full/10.1108/02640471011065346
- Description: This paper discusses the need for continuing professional development for librarians in academic libraries in general and at Rhodes University Library, South Africa in particular. It describes the planning, design, implementation and evaluation of a staff-development and training pilot programme for professional librarians at Rhodes Library. A group of 15 librarians, drawn from the library staff complement, participated in an 8-session training course developed by Information Services librarians. The course, which covered basic information-finding skills using a variety of research databases and offered an introduction to concepts in 21st century academic librarianship, was presented using course management software in a face-to-face environment and required homework exercises and the completion of a 2-hour final test. The results of the project demonstrated the urgent need for such development programmes for professional library staff. 80% of the participants completed the course. The final test results indicated below average database search skills and an inability to think laterally. An unexpected finding was a lack of IT competencies. Important lessons were learned with regard to course-construction, content and timing.
- Full Text:
- Date Issued: 2010
- Authors: Shepherd, Eileen
- Date: 2010
- Language: English
- Type: Article
- Identifier: vital:6992 , http://hdl.handle.net/10962/d1012418 , http://www.emeraldinsight.com/doi/full/10.1108/02640471011065346
- Description: This paper discusses the need for continuing professional development for librarians in academic libraries in general and at Rhodes University Library, South Africa in particular. It describes the planning, design, implementation and evaluation of a staff-development and training pilot programme for professional librarians at Rhodes Library. A group of 15 librarians, drawn from the library staff complement, participated in an 8-session training course developed by Information Services librarians. The course, which covered basic information-finding skills using a variety of research databases and offered an introduction to concepts in 21st century academic librarianship, was presented using course management software in a face-to-face environment and required homework exercises and the completion of a 2-hour final test. The results of the project demonstrated the urgent need for such development programmes for professional library staff. 80% of the participants completed the course. The final test results indicated below average database search skills and an inability to think laterally. An unexpected finding was a lack of IT competencies. Important lessons were learned with regard to course-construction, content and timing.
- Full Text:
- Date Issued: 2010
Lag length selection for vector error correction models
- Authors: Sharp, Gary David
- Date: 2010
- Subjects: Akaike Information Criterion Mathematical models -- Evaluation Autoregression (Statistics) Error analysis (Mathematics)
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:5568 , http://hdl.handle.net/10962/d1002808
- Description: This thesis investigates the problem of model identification in a Vector Autoregressive framework. The study reviews the existing research, conducts an extensive simulation based analysis of thirteen information theoretic criterion (IC), one of which is a novel derivation. The simulation exercise considers the evaluation of seven alternative error restricted vector autoregressive models with four different lag lengths. Alternative sample sizes and parameterisations are also evaluated and compared to results in the existing literature. The results of the comparative analysis provide strong support for the efficiency based criterion of Akaike and in particular the selection capability of the novel criterion, referred to as a modified corrected Akaike information criterion, demonstrates useful finite sample properties.
- Full Text:
- Date Issued: 2010
- Authors: Sharp, Gary David
- Date: 2010
- Subjects: Akaike Information Criterion Mathematical models -- Evaluation Autoregression (Statistics) Error analysis (Mathematics)
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:5568 , http://hdl.handle.net/10962/d1002808
- Description: This thesis investigates the problem of model identification in a Vector Autoregressive framework. The study reviews the existing research, conducts an extensive simulation based analysis of thirteen information theoretic criterion (IC), one of which is a novel derivation. The simulation exercise considers the evaluation of seven alternative error restricted vector autoregressive models with four different lag lengths. Alternative sample sizes and parameterisations are also evaluated and compared to results in the existing literature. The results of the comparative analysis provide strong support for the efficiency based criterion of Akaike and in particular the selection capability of the novel criterion, referred to as a modified corrected Akaike information criterion, demonstrates useful finite sample properties.
- Full Text:
- Date Issued: 2010
Reflecting on the next generation of models for community-based natural resources management
- Shackleton, Charlie M, Willis, T V, Brown, K, Polunin, N
- Authors: Shackleton, Charlie M , Willis, T V , Brown, K , Polunin, N
- Date: 2010
- Language: English
- Type: Article
- Identifier: vital:6659 , http://hdl.handle.net/10962/d1007083
- Description: Community-based natural resource management (CBNRM) has been a pervasive paradigm in conservation circles for three decades. Despite many potentially attractive attributes it has been extensively critiqued from both ecological and sociological perspectives with respect to theory and practice (for example Leach et al. 1999; Berkes 2004; Fabricius et al. 2004; Blaikie 2006). Nonetheless, many successful examples exist, although an equal number have seemingly not met expectations. Is this because of poor implementation or rather a generally flawed model? If the criteria and conditions for success are so onerous that relatively few projects or situations are likely to qualify, what then is the value of the model? The questions thus become: how and what can we learn from the past theory and practice to develop a new generation of flexible, locally responsive and implementable CBNRM models, and what are likely to be the attributes of such models?
- Full Text:
- Date Issued: 2010
- Authors: Shackleton, Charlie M , Willis, T V , Brown, K , Polunin, N
- Date: 2010
- Language: English
- Type: Article
- Identifier: vital:6659 , http://hdl.handle.net/10962/d1007083
- Description: Community-based natural resource management (CBNRM) has been a pervasive paradigm in conservation circles for three decades. Despite many potentially attractive attributes it has been extensively critiqued from both ecological and sociological perspectives with respect to theory and practice (for example Leach et al. 1999; Berkes 2004; Fabricius et al. 2004; Blaikie 2006). Nonetheless, many successful examples exist, although an equal number have seemingly not met expectations. Is this because of poor implementation or rather a generally flawed model? If the criteria and conditions for success are so onerous that relatively few projects or situations are likely to qualify, what then is the value of the model? The questions thus become: how and what can we learn from the past theory and practice to develop a new generation of flexible, locally responsive and implementable CBNRM models, and what are likely to be the attributes of such models?
- Full Text:
- Date Issued: 2010