Encapsulation of flame retardants for lithium-ion battery safety
- Authors: Ntombela, Nompilo Princess
- Date: 2022-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/55412 , vital:51993
- Description: Lithium-ion technology takes the lead in electric mobility systems, resulting in an increase in the global demand for Li-ion batteries; however, these batteries are associated with numerous safety concerns. Additionally, there are high costs, high energy and power issues which are some of its key limitations. Research efforts are focused on overcoming these obstacles, with different approaches being explored, such as the investigation of more stable salts, modification of active materials and organic solvents, and the use of electrolyte additives. This study focused specifically on electrolyte additives since the electrolyte is one of the most unstable components of the battery. The electrolyte’s decomposition is one of the reactions that occur inside a battery, which may occur due to overcharging or due to an internal short circuit, amongst others. The electrolyte’s decomposition occurs at the early stages of the thermal runaway process and forms part of the reactions that lead to fires and explosions. Thus, this research aims to develop suitable electrolyte additives to improve the safety aspects of Li-ion batteries. Flame retardant additives show great promise in reducing the flammability of the electrolyte in Li-ion batteries, since they serve to suppress the chemical reactions associated with battery ignition. They retard the fires by scavenging the active radical species formed during the decomposition reaction. In this study, the use of flame retardants was investigated. Flame retardant additives have shown to have flame impeding properties inside a battery; however, their direct addition to the electrolyte tends to cause adverse effects on the ionic conductivity and electrochemical performance of the cells. This study investigated an alternative option - the option to microencapsulate such additives into a neutral compound to ensure that the flame retardant has minimal/no effect on the performance of the battery. This investigation looked at tris(2-butoxyethyl) phosphate (TBP) and bis(2,2,2-trifluoroethyl) methylphosphonate (BFP) as flame retardant additives for the electrolyte. The TBP and BFP flame retardants were microencapsulated in poly(urea formaldehyde) (PUF) coating material via in situ polymerization method. The capsules were characterized using various analytical techniques - to prove it was successfully encapsulated. Electrochemical studies were further done on the capsules and neat flame retardants inside a coin cell. Self-extinguishing time (SET), which is the flammability test, proved that the additives have flame retarding abilities. Opto-digital microscopy (DSX) and scanning electron microscopy (SEM) did confirm the spherical shape of the microcapsules, where SEM also showed the smooth outer layer of the microcapsules and its hollow inner side. Fourier transform infrared spectroscopy (FTIR) proved the presence of the TBP and BFP inside the PUF resin by showing that the chemical composition of microcapsules consisted of both the PUF and flame retardant additives. Simultaneous DSC-TGA (DST) was also performed which showed that the microcapsules were stable before 200 °C, which indicates it would not decompose before the thermal runaway events are occurring. TGA analysis did show that the microcapsules underwent multiple decomposition steps upon heating. Additionally, 31P nuclear magnetic resonance (NMR) was used to quantify the amount of flame retardants additives encapsulated inside PUF shell, and also confirmed the stability of the microcapsules for one month in the electrolyte and at temperatures up to 200 °C. The ionic conductivity was vastly decreased when the flame retardants were added directly to the electrolyte. However, adding the flame retardants in a form of capsules had minimal effect on the ionic conductivity. The cycle capacities of the capsules were also improved when the capsules were added to the cell compared to that of neat flame retardants. The same effect was also noticed when doing Electrochemical Impedance Spectroscopy (EIS). This shows that microencapsulation improves the resistance of the cell caused by the flame retardant in comparison to when added directly to the electrolyte of the cell. , Thesis (MSC) -- Faculty of Science, School of Biomolecular and Chemical Sciences, 2022
- Full Text:
- Date Issued: 2022-04
- Authors: Ntombela, Nompilo Princess
- Date: 2022-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/55412 , vital:51993
- Description: Lithium-ion technology takes the lead in electric mobility systems, resulting in an increase in the global demand for Li-ion batteries; however, these batteries are associated with numerous safety concerns. Additionally, there are high costs, high energy and power issues which are some of its key limitations. Research efforts are focused on overcoming these obstacles, with different approaches being explored, such as the investigation of more stable salts, modification of active materials and organic solvents, and the use of electrolyte additives. This study focused specifically on electrolyte additives since the electrolyte is one of the most unstable components of the battery. The electrolyte’s decomposition is one of the reactions that occur inside a battery, which may occur due to overcharging or due to an internal short circuit, amongst others. The electrolyte’s decomposition occurs at the early stages of the thermal runaway process and forms part of the reactions that lead to fires and explosions. Thus, this research aims to develop suitable electrolyte additives to improve the safety aspects of Li-ion batteries. Flame retardant additives show great promise in reducing the flammability of the electrolyte in Li-ion batteries, since they serve to suppress the chemical reactions associated with battery ignition. They retard the fires by scavenging the active radical species formed during the decomposition reaction. In this study, the use of flame retardants was investigated. Flame retardant additives have shown to have flame impeding properties inside a battery; however, their direct addition to the electrolyte tends to cause adverse effects on the ionic conductivity and electrochemical performance of the cells. This study investigated an alternative option - the option to microencapsulate such additives into a neutral compound to ensure that the flame retardant has minimal/no effect on the performance of the battery. This investigation looked at tris(2-butoxyethyl) phosphate (TBP) and bis(2,2,2-trifluoroethyl) methylphosphonate (BFP) as flame retardant additives for the electrolyte. The TBP and BFP flame retardants were microencapsulated in poly(urea formaldehyde) (PUF) coating material via in situ polymerization method. The capsules were characterized using various analytical techniques - to prove it was successfully encapsulated. Electrochemical studies were further done on the capsules and neat flame retardants inside a coin cell. Self-extinguishing time (SET), which is the flammability test, proved that the additives have flame retarding abilities. Opto-digital microscopy (DSX) and scanning electron microscopy (SEM) did confirm the spherical shape of the microcapsules, where SEM also showed the smooth outer layer of the microcapsules and its hollow inner side. Fourier transform infrared spectroscopy (FTIR) proved the presence of the TBP and BFP inside the PUF resin by showing that the chemical composition of microcapsules consisted of both the PUF and flame retardant additives. Simultaneous DSC-TGA (DST) was also performed which showed that the microcapsules were stable before 200 °C, which indicates it would not decompose before the thermal runaway events are occurring. TGA analysis did show that the microcapsules underwent multiple decomposition steps upon heating. Additionally, 31P nuclear magnetic resonance (NMR) was used to quantify the amount of flame retardants additives encapsulated inside PUF shell, and also confirmed the stability of the microcapsules for one month in the electrolyte and at temperatures up to 200 °C. The ionic conductivity was vastly decreased when the flame retardants were added directly to the electrolyte. However, adding the flame retardants in a form of capsules had minimal effect on the ionic conductivity. The cycle capacities of the capsules were also improved when the capsules were added to the cell compared to that of neat flame retardants. The same effect was also noticed when doing Electrochemical Impedance Spectroscopy (EIS). This shows that microencapsulation improves the resistance of the cell caused by the flame retardant in comparison to when added directly to the electrolyte of the cell. , Thesis (MSC) -- Faculty of Science, School of Biomolecular and Chemical Sciences, 2022
- Full Text:
- Date Issued: 2022-04
A framework to integrate social entrepreneurship into development planning in South Africa
- Authors: Nwauche, Sokeibelemaye
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/52982 , vital:44881
- Description: The thesis presents a framework to integrate social entrepreneurship (SE) into development planning in South Africa. Even though there is no consensus on a universally accepted definition of the term, there is concurrence that SE brings about social change that can influence the overall development of the community. In South Africa, SE is thus conceived of as one of the mechanisms for addressing the wicked and persistent socio-economic challenges that face the country. Social entrepreneurship occurs in areas such as education, health, skills development, youth programmes, rehabilitation, safety, food security, poverty, job creation, human rights activism, environmental issues, arts and culture, among others. However, it remains unclear how SE is integrated into the development planning and implementation processes. Questions of integrating SE into development planning are asked within the context of South Africa as a democratic developmental state that intervenes in the development process. It emphasises the mobilization of and engagement with all sectors towards the achievement of its development objectives as articulated in the national development plan (NDP). Also, government recognizes organizations in the social enterprise sector (such as NPOs and NPCs) as stakeholders and development partners who deliver relevant services towards the achievement of these development objectives. However, there is a lack of framework to mobilize and integrate the social enterprise sector and SE into the development planning process. Social entrepreneurship, therefore, tends to occur in insolation from other development programmes. , Thesis (PhD) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Nwauche, Sokeibelemaye
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/52982 , vital:44881
- Description: The thesis presents a framework to integrate social entrepreneurship (SE) into development planning in South Africa. Even though there is no consensus on a universally accepted definition of the term, there is concurrence that SE brings about social change that can influence the overall development of the community. In South Africa, SE is thus conceived of as one of the mechanisms for addressing the wicked and persistent socio-economic challenges that face the country. Social entrepreneurship occurs in areas such as education, health, skills development, youth programmes, rehabilitation, safety, food security, poverty, job creation, human rights activism, environmental issues, arts and culture, among others. However, it remains unclear how SE is integrated into the development planning and implementation processes. Questions of integrating SE into development planning are asked within the context of South Africa as a democratic developmental state that intervenes in the development process. It emphasises the mobilization of and engagement with all sectors towards the achievement of its development objectives as articulated in the national development plan (NDP). Also, government recognizes organizations in the social enterprise sector (such as NPOs and NPCs) as stakeholders and development partners who deliver relevant services towards the achievement of these development objectives. However, there is a lack of framework to mobilize and integrate the social enterprise sector and SE into the development planning process. Social entrepreneurship, therefore, tends to occur in insolation from other development programmes. , Thesis (PhD) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
An assessment of professional development for public service employees: a case study of the Eastern Cape office of the premier
- Authors: Nzoyi, Lindokuhle
- Date: 2020-04
- Subjects: Performance--Management (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/55118 , vital:49121
- Description: Professional development in the public service sector has attracted increased interest of researchers over the years. It has been tipped to bolster the quality of public services, which is often frowned upon, especially in the developing world. Thus, this study was carried out with the aim of establishing the perceptions of managers at the Office of the Premier (OTP) regarding the need for a comprehensive framework to enhance service delivery. The study adopted a qualitative case study approach that was based on the use of semi-structured interviews as the primary data collection method. Public officials who work in the OTP were interviewed to determine the challenges encountered by the government department in an effort to improve their performance management. The findings of the study revealed that the OTP has various developmental and training programmes in place to equip its officials to enhance their skills, competences and Knowledge which includes the Leadership programmes and Change Management that aims at linking management and employees to improve performance of the organisation. The findings showed that there is a need for a learning organisation within the OTP, as stipulated in the Senge model. The OTP also needs to conduct regular staff training, which is of paramount importance for improving competence and performance in the delivery of services. The study concluded by proposing the need to establish a learning environment that will provide opportunities for employees to be capacitated with relevant skills development programmes. , Thesis (MPA) -- Faculty of Humanities, School of Governmental and Social Sciences, 2020
- Full Text:
- Date Issued: 2020-04
- Authors: Nzoyi, Lindokuhle
- Date: 2020-04
- Subjects: Performance--Management (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/55118 , vital:49121
- Description: Professional development in the public service sector has attracted increased interest of researchers over the years. It has been tipped to bolster the quality of public services, which is often frowned upon, especially in the developing world. Thus, this study was carried out with the aim of establishing the perceptions of managers at the Office of the Premier (OTP) regarding the need for a comprehensive framework to enhance service delivery. The study adopted a qualitative case study approach that was based on the use of semi-structured interviews as the primary data collection method. Public officials who work in the OTP were interviewed to determine the challenges encountered by the government department in an effort to improve their performance management. The findings of the study revealed that the OTP has various developmental and training programmes in place to equip its officials to enhance their skills, competences and Knowledge which includes the Leadership programmes and Change Management that aims at linking management and employees to improve performance of the organisation. The findings showed that there is a need for a learning organisation within the OTP, as stipulated in the Senge model. The OTP also needs to conduct regular staff training, which is of paramount importance for improving competence and performance in the delivery of services. The study concluded by proposing the need to establish a learning environment that will provide opportunities for employees to be capacitated with relevant skills development programmes. , Thesis (MPA) -- Faculty of Humanities, School of Governmental and Social Sciences, 2020
- Full Text:
- Date Issued: 2020-04
Understanding the impact of the Fourth Industrial Revolution on SMEs in South Africa
- Authors: Ogunniyi, Vuyokazi
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53039 , vital:44883
- Description: The current research dissertation is on the topic- Understanding the impact of the Fourth Industrial Revolution on SMEs in South Africa. It aims to analyse the strategies of SMEs to make positive results from the Fourth Industrial Revolution in South Africa. The research mainly concentrates on the concepts and techniques of technology implementation, customer relationship and advanced technology in SME Enterprises of South Africa. These techniques are needed to validate the importance of the Fourth Industrial Revolution in the enhancement of SMEs in South Africa. In this entire process of research, the researcher evaluates current condition of SMEs in South Africa and the issues that are faced by these enterprises. The changes that are needed by these enterprises and their impact on organisational structure is also discussed. In addition to this, the researcher has also undertaken secondary research on the existing literature in this current topic and related topics. Therefore, the researcher was able to gain a clear insight into the study area. As SMEs are facing problems related to marketing and marking their position in the global market, useful recommendations are given to eliminate these problems. The researcher found out that SMEs need to improve policies to implement technological innovations to secure a market position for SMEs. In order to carry out the research, the researcher applied interpretivism and a deductive approach. Along with this, the qualitative research/methodology was chosen for carrying out the investigation. Qualitative data and non-probability sampling helped in collecting data. Analysis of this data was done by explaining transcripts of the interviews with the sample of entrepreneurs of South African SMEs. The researcher used a total of ten entrepreneurs from different industries in the country. Most of these entrepreneurs interviewed are from previously disadvantaged backgrounds with university degrees. The researcher made an effort to select candidates from different cities across South Africa. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Ogunniyi, Vuyokazi
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53039 , vital:44883
- Description: The current research dissertation is on the topic- Understanding the impact of the Fourth Industrial Revolution on SMEs in South Africa. It aims to analyse the strategies of SMEs to make positive results from the Fourth Industrial Revolution in South Africa. The research mainly concentrates on the concepts and techniques of technology implementation, customer relationship and advanced technology in SME Enterprises of South Africa. These techniques are needed to validate the importance of the Fourth Industrial Revolution in the enhancement of SMEs in South Africa. In this entire process of research, the researcher evaluates current condition of SMEs in South Africa and the issues that are faced by these enterprises. The changes that are needed by these enterprises and their impact on organisational structure is also discussed. In addition to this, the researcher has also undertaken secondary research on the existing literature in this current topic and related topics. Therefore, the researcher was able to gain a clear insight into the study area. As SMEs are facing problems related to marketing and marking their position in the global market, useful recommendations are given to eliminate these problems. The researcher found out that SMEs need to improve policies to implement technological innovations to secure a market position for SMEs. In order to carry out the research, the researcher applied interpretivism and a deductive approach. Along with this, the qualitative research/methodology was chosen for carrying out the investigation. Qualitative data and non-probability sampling helped in collecting data. Analysis of this data was done by explaining transcripts of the interviews with the sample of entrepreneurs of South African SMEs. The researcher used a total of ten entrepreneurs from different industries in the country. Most of these entrepreneurs interviewed are from previously disadvantaged backgrounds with university degrees. The researcher made an effort to select candidates from different cities across South Africa. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
On the ideals and semimodules of commutative semirings
- Authors: Olivier, Ruan
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52782 , vital:44026
- Description: Semirings are a generalisation of rings where additive inverses need not exist. In this dissertation, we focus on results of commutative semirings with non-zero identity. Many results that we study are analogous to results from commutative rings with non-zero identity. Properties which are unique to semirings are also investigated, such as semirings where all elements are additively idempotent. The notion of ideals is examined in the context of a semiring. Specifically, prime ideals, maximal ideals, k-ideals and partitioning ideals of semirings are considered. Additionally, the module over a ring is generalised to a semimodule over a semiring. The emphasis is on prime subsemimodules and multiplication semimodules. Lastly, invertible ideals of semirings are examined. , Thesis (MSc) -- Faculty of Science, School of Computer Science, Mathematics, Physics and Statistics, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Olivier, Ruan
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52782 , vital:44026
- Description: Semirings are a generalisation of rings where additive inverses need not exist. In this dissertation, we focus on results of commutative semirings with non-zero identity. Many results that we study are analogous to results from commutative rings with non-zero identity. Properties which are unique to semirings are also investigated, such as semirings where all elements are additively idempotent. The notion of ideals is examined in the context of a semiring. Specifically, prime ideals, maximal ideals, k-ideals and partitioning ideals of semirings are considered. Additionally, the module over a ring is generalised to a semimodule over a semiring. The emphasis is on prime subsemimodules and multiplication semimodules. Lastly, invertible ideals of semirings are examined. , Thesis (MSc) -- Faculty of Science, School of Computer Science, Mathematics, Physics and Statistics, 2021
- Full Text:
- Date Issued: 2021-04
Plan of the ground in the neighbourhood of Block Drift near the Chumie River in Kaffirland : shewing the position whereon the commander in chief has directed a temporary post to be erected.
- Authors: Owen, H C C
- Date: 1847
- Subjects: South Africa -- History -- Frontier Wars, 1811-1878 -- Maps Maps , Cape of Good Hope (South Africa) -- Maps , South Africa
- Language: English
- Type: cartographic , map
- Identifier: http://hdl.handle.net/10962/57421 , vital:26913 , Cory Library for Humanities Research, Rhodes University Library, Grahamstown, South Africa MP264 , MP264
- Full Text: false
- Date Issued: 1847
- Authors: Owen, H C C
- Date: 1847
- Subjects: South Africa -- History -- Frontier Wars, 1811-1878 -- Maps Maps , Cape of Good Hope (South Africa) -- Maps , South Africa
- Language: English
- Type: cartographic , map
- Identifier: http://hdl.handle.net/10962/57421 , vital:26913 , Cory Library for Humanities Research, Rhodes University Library, Grahamstown, South Africa MP264 , MP264
- Full Text: false
- Date Issued: 1847
Representations of trauma by three women writers from the global south
- Authors: Pabel, Annemarie Luise
- Date: 2020-04
- Subjects: Women authors (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Doctor's theses , text
- Identifier: http://hdl.handle.net/10948/55128 , vital:49131
- Description: This study examines modalities of psychological trauma in selected works by three women writers from the global South: the Scottish-Sierra Leonean writer Aminatta Forna, the ChileanAmerican author Isabel Allende and Anuradha Roy from India. It aims to examine textual manifestations of complex and prolonged experiences of trauma and the ways in which literary forms facilitate such representations. Specifically, I am interested in multi-layered and interrelated forms of trauma which exceed the conventional, event-based conceptualization of trauma as an “overwhelming experience of sudden or catastrophic events” (Caruth 1996:11). 1 Such experiences include war, exile, extensive childhood sexual abuse, maternal bereavement and familial disintegration. I have selected three texts from each author’s body of literary work: Forna’s memoir The Devil that Danced on the Water: a Daughter’s Quest (2003) and her novels The Memory of Love (2010) and Happiness (2010), Allende’s memoirs Paula (1994), My Invented Country (2004) and Portrait in Sepia (2000) and Roy’s novels An Atlas of Impossible Longing (2008), Sleeping on Jupiter (2015) and All the Lives We Never Lived (2018). The study’s focus on women writers from different contexts in the global South is motivated by an imbalance in critical attention and validation extreme forms of suffering receive globally. , Thesis (PhD) -- Faculty of Humanities, School of Language, Media and Communication, 2020
- Full Text:
- Date Issued: 2020-04
- Authors: Pabel, Annemarie Luise
- Date: 2020-04
- Subjects: Women authors (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Doctor's theses , text
- Identifier: http://hdl.handle.net/10948/55128 , vital:49131
- Description: This study examines modalities of psychological trauma in selected works by three women writers from the global South: the Scottish-Sierra Leonean writer Aminatta Forna, the ChileanAmerican author Isabel Allende and Anuradha Roy from India. It aims to examine textual manifestations of complex and prolonged experiences of trauma and the ways in which literary forms facilitate such representations. Specifically, I am interested in multi-layered and interrelated forms of trauma which exceed the conventional, event-based conceptualization of trauma as an “overwhelming experience of sudden or catastrophic events” (Caruth 1996:11). 1 Such experiences include war, exile, extensive childhood sexual abuse, maternal bereavement and familial disintegration. I have selected three texts from each author’s body of literary work: Forna’s memoir The Devil that Danced on the Water: a Daughter’s Quest (2003) and her novels The Memory of Love (2010) and Happiness (2010), Allende’s memoirs Paula (1994), My Invented Country (2004) and Portrait in Sepia (2000) and Roy’s novels An Atlas of Impossible Longing (2008), Sleeping on Jupiter (2015) and All the Lives We Never Lived (2018). The study’s focus on women writers from different contexts in the global South is motivated by an imbalance in critical attention and validation extreme forms of suffering receive globally. , Thesis (PhD) -- Faculty of Humanities, School of Language, Media and Communication, 2020
- Full Text:
- Date Issued: 2020-04
An assessment of the key factors that may impact the future demand for red meat in South Africa
- Authors: Pearce, Nathan
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53019 , vital:44887
- Description: The global human population is estimated to be in excess of nine billion by the year 2050, and the added population is expected to put further pressure on already over- extended resources such as food and water. Increased demand, positive growth and record high prices should be encouraging for the red meat industry. Despite all the positives such as the growth in the world population and the consumer’s ability to spend, the popularity of red meat around the world and in South Africa is continually declining in favour of white meat and other non-meat proteins. Although red meat will often be the most expensive component of any diet, the nutritional value that red meat offers as part of a healthy and balanced eating plan, should not be understated. This study intends to identify and assess factors that may impact on the future sustainable demand for red meat. Sixty-two adults were surveyed through an electronic questionnaire to assess their views on red meat consumption in South Africa. A set of 52 questions were deduced from the main focus and objectives. The data was analysed and conclusions derived from it. The results show that the demand for red meat is sustainable if outlets selling red meat are accessible and the preference for red meat remains, even with stiff competition from substitutes like pork, chicken and vegetables. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Pearce, Nathan
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53019 , vital:44887
- Description: The global human population is estimated to be in excess of nine billion by the year 2050, and the added population is expected to put further pressure on already over- extended resources such as food and water. Increased demand, positive growth and record high prices should be encouraging for the red meat industry. Despite all the positives such as the growth in the world population and the consumer’s ability to spend, the popularity of red meat around the world and in South Africa is continually declining in favour of white meat and other non-meat proteins. Although red meat will often be the most expensive component of any diet, the nutritional value that red meat offers as part of a healthy and balanced eating plan, should not be understated. This study intends to identify and assess factors that may impact on the future sustainable demand for red meat. Sixty-two adults were surveyed through an electronic questionnaire to assess their views on red meat consumption in South Africa. A set of 52 questions were deduced from the main focus and objectives. The data was analysed and conclusions derived from it. The results show that the demand for red meat is sustainable if outlets selling red meat are accessible and the preference for red meat remains, even with stiff competition from substitutes like pork, chicken and vegetables. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
An exploration of the memorandum of understanding between the Mberengwa rural district council and the Mberengwa community : a conflict resolution perspective
- Authors: Pedro, Jean
- Date: 2020-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/55139 , vital:49148
- Description: This study is motivated by a gap in a competent framework to adequately compensate communities whose land are expropriated for public use by the Government of Zimbabwe. It seeks to explore the extent to which the Memorandum of Understanding between the Mberengwa Rural District Council and the affected people of Mberengwa resulted in a fair and adequate compensation which specifically provided for rehabilitated livelihoods. The main objective is to determine whether the compensation was adequate and satisfying for the Mberengwa community and to this end, a qualitative methodology is utilised to collect and analyse data. The findings reveal that the Memorandum of Understanding did not provide for adequate land that adequately compensated for the expropriated land. The affected community also did not benefit from a possible rehabilitation of livelihoods. By the end of the study, the Mberengwa compensation had not been concluded and the programme, which was expected to be completed in October 2015, had not closed. The researcher recommends a competent project management strategy, PRINCE2 to ensure comprehensive planning that ensures stage-based delivery of the agreed compensation products. Another recommendation involved in-depth problem-solving workshops, which involves all affected members to increase the chances of success. , Thesis (MA) -- Faculty of Humanities, School of Governmental and Social Sciences, 2020
- Full Text:
- Date Issued: 2020-04
- Authors: Pedro, Jean
- Date: 2020-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/55139 , vital:49148
- Description: This study is motivated by a gap in a competent framework to adequately compensate communities whose land are expropriated for public use by the Government of Zimbabwe. It seeks to explore the extent to which the Memorandum of Understanding between the Mberengwa Rural District Council and the affected people of Mberengwa resulted in a fair and adequate compensation which specifically provided for rehabilitated livelihoods. The main objective is to determine whether the compensation was adequate and satisfying for the Mberengwa community and to this end, a qualitative methodology is utilised to collect and analyse data. The findings reveal that the Memorandum of Understanding did not provide for adequate land that adequately compensated for the expropriated land. The affected community also did not benefit from a possible rehabilitation of livelihoods. By the end of the study, the Mberengwa compensation had not been concluded and the programme, which was expected to be completed in October 2015, had not closed. The researcher recommends a competent project management strategy, PRINCE2 to ensure comprehensive planning that ensures stage-based delivery of the agreed compensation products. Another recommendation involved in-depth problem-solving workshops, which involves all affected members to increase the chances of success. , Thesis (MA) -- Faculty of Humanities, School of Governmental and Social Sciences, 2020
- Full Text:
- Date Issued: 2020-04
Driving factors of mobile banking application in South Africa
- Authors: Peter, Unati
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52984 , vital:44885
- Description: There has been a gaping variance between the number of mobile phone users and landline users in South Africa (RSA). Results from an assessment in 2011 suggested that 29 million South Africans subscribed to mobile phones versus 5 million landline users (Balabanoff, 2014). The exponential growth of mobile applications has been precipitated by the increased growth of the mobile phone market. This growth is coupled with numerous advantages that mobile services bring to the user, such as better operability, productivity advances and entertainment (Balabanoff, 2014). Even though adoption strategies regarding mobile banking have been studied in various parts of the world, acceptance of mobile banking applications in South Africa has not been greatly researched. Hence, this study focused on exploring consumer behaviour and acceptance towards adopting mobile banking in South Africa, where mobile banking is at an elementary stage, but provides potential benefits to both users and business at large. A quantitative research style was followed by this research. An electronic quantitative questionnaire was distributed to South African civilians who are eligible to hold bank accounts in their own names. The research was then conducted on a sample size of 86 respondents. Due to limitations on time, this study utilised convenience sampling. Data gathered from the questionnaires was examined using statistical analysis to scrutinise the correlation between the variables used in the research model, this being Unified Theory of Acceptance and Use of Technology (UTAUT) model. The UTAUT is commonly used to predict and explain factors that influence the adoption of technology by users. These factors help decision-makers in formulating technology acceptance strategies. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Peter, Unati
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52984 , vital:44885
- Description: There has been a gaping variance between the number of mobile phone users and landline users in South Africa (RSA). Results from an assessment in 2011 suggested that 29 million South Africans subscribed to mobile phones versus 5 million landline users (Balabanoff, 2014). The exponential growth of mobile applications has been precipitated by the increased growth of the mobile phone market. This growth is coupled with numerous advantages that mobile services bring to the user, such as better operability, productivity advances and entertainment (Balabanoff, 2014). Even though adoption strategies regarding mobile banking have been studied in various parts of the world, acceptance of mobile banking applications in South Africa has not been greatly researched. Hence, this study focused on exploring consumer behaviour and acceptance towards adopting mobile banking in South Africa, where mobile banking is at an elementary stage, but provides potential benefits to both users and business at large. A quantitative research style was followed by this research. An electronic quantitative questionnaire was distributed to South African civilians who are eligible to hold bank accounts in their own names. The research was then conducted on a sample size of 86 respondents. Due to limitations on time, this study utilised convenience sampling. Data gathered from the questionnaires was examined using statistical analysis to scrutinise the correlation between the variables used in the research model, this being Unified Theory of Acceptance and Use of Technology (UTAUT) model. The UTAUT is commonly used to predict and explain factors that influence the adoption of technology by users. These factors help decision-makers in formulating technology acceptance strategies. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
Community development and sustainable livelihoods: the Jeffrey’s Bay wind farm bee-keeping initiative, South Africa
- Authors: Phillip, Busisiwe
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53033 , vital:44886
- Description: The Renewable Energy Independent Power Producer Procurement (REIPPP) policy requirements set by the South Africa Government have shaped the responsibility of the socio-economic trajectory to include various stakeholders in the economy, such as the private sector companies that operate in and around areas affected by poverty and unemployment. The Eastern Cape is among the provinces of South Africa that are trapped in poverty (Edwards, 2003). The Eastern Cape Socio-Economic Consultative Council (2019) reported that in the first quarter of 2019 the Eastern Cape had the highest unemployment rate (34.7%) in the country and that the youth unemployment rate was at 50.8%; a record high. The Kouga Municipality, which is where the Rooidraai community is situated in Ward 13, has a population of 98 558 people of which 38 412 are economically active and of these, 21.5% are unemployed (StatsSA, 2019). In view of this, there seems to be a problem addressing poverty in the Eastern Cape, especially in rural communities. The aim of this study was to investigate if the Jeffrey’s Bay Wind Farm (JBWF) can create initiatives aimed at sustainable community development. In doing so, the research question will be answered, which entails investigating ways that the leaders of the Jeffrey’s Bay Wind Farm project can employ to improve the beekeeping initiative’s outcomes and perhaps launch future initiatives that are aimed at developing communities. The Rooidraai community was the study’s area of research. This area was chosen because the beekeeping initiative is mainly situated in this community and also because the majority of the beneficiaries are situated in this area. The dearth of research on issues pertaining to community development and sustainable livelihoods through beekeeping was a motivating factor to conduct the study. The problem statement highlighted that private sector companies are not particularly well versed with regard to community development approaches that deal with beneficiaries of projects that are imposed upon them that result in undesired outcomes that could have been avoided had proper processes been followed. The study used the theories of community development and sustainable livelihoods to assist in the research problem statement as these theories deal with issues of human development which have proposed approaches such as bottom-up development, self-reliance and giving voice to people at grassroots level. The study employed the qualitative approach due to its non-emergent nature and also the ability to predetermine methods of data collection and analysis through which semi-structured interviews, observations and field notes were employed as data collection tools and a thematic analysis and SLF analysis approaches were used as approaches for analysing the data. The study employed purposive sampling to which eight members of the beekeeping project made the sample size. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Phillip, Busisiwe
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53033 , vital:44886
- Description: The Renewable Energy Independent Power Producer Procurement (REIPPP) policy requirements set by the South Africa Government have shaped the responsibility of the socio-economic trajectory to include various stakeholders in the economy, such as the private sector companies that operate in and around areas affected by poverty and unemployment. The Eastern Cape is among the provinces of South Africa that are trapped in poverty (Edwards, 2003). The Eastern Cape Socio-Economic Consultative Council (2019) reported that in the first quarter of 2019 the Eastern Cape had the highest unemployment rate (34.7%) in the country and that the youth unemployment rate was at 50.8%; a record high. The Kouga Municipality, which is where the Rooidraai community is situated in Ward 13, has a population of 98 558 people of which 38 412 are economically active and of these, 21.5% are unemployed (StatsSA, 2019). In view of this, there seems to be a problem addressing poverty in the Eastern Cape, especially in rural communities. The aim of this study was to investigate if the Jeffrey’s Bay Wind Farm (JBWF) can create initiatives aimed at sustainable community development. In doing so, the research question will be answered, which entails investigating ways that the leaders of the Jeffrey’s Bay Wind Farm project can employ to improve the beekeeping initiative’s outcomes and perhaps launch future initiatives that are aimed at developing communities. The Rooidraai community was the study’s area of research. This area was chosen because the beekeeping initiative is mainly situated in this community and also because the majority of the beneficiaries are situated in this area. The dearth of research on issues pertaining to community development and sustainable livelihoods through beekeeping was a motivating factor to conduct the study. The problem statement highlighted that private sector companies are not particularly well versed with regard to community development approaches that deal with beneficiaries of projects that are imposed upon them that result in undesired outcomes that could have been avoided had proper processes been followed. The study used the theories of community development and sustainable livelihoods to assist in the research problem statement as these theories deal with issues of human development which have proposed approaches such as bottom-up development, self-reliance and giving voice to people at grassroots level. The study employed the qualitative approach due to its non-emergent nature and also the ability to predetermine methods of data collection and analysis through which semi-structured interviews, observations and field notes were employed as data collection tools and a thematic analysis and SLF analysis approaches were used as approaches for analysing the data. The study employed purposive sampling to which eight members of the beekeeping project made the sample size. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
An exploration of the (re)production of femininity in netball spaces: the case of Nelson Mandela Bay, Eastern Cape
- Authors: Phuza, Nobubele
- Date: 2020-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/55150 , vital:49163
- Description: Since its introduction in 1920, Netball has reflected and reinforced appropriate ideas of female physicality and a culturally valued femininity. It is socially accepted as an appropriate sport for women evidenced by its promotion for girls in schools, the number of teams, clubs and leagues in existence and the invisibility of men’s netball in the media and society. Existing literature from Australian and New Zealand scholars in the sociology of sport and leisure consistently makes the argument that the meaning of femininity and the expected attributes thereof, are powerfully presented in the bodily performances that occur in netball. “You learn to be a woman, female bonding, female submission and the like. All while seeming to do nothing but throw a ball around.” The aim of this dissertation is to contextualize the conversation around femininity and netball for South Africa, specifically Nelson Mandela Bay. The research focuses on how netball remains an island of femininity in the sea of masculine sport. I draw on individual interviews with twelve (12) competitive netball players and ethnographic field work to examine the meaning of femininity in netball and women’s affinity to it. Using a Bourdieusian-feminist lens, I explain netball spaces as subfields of sport, structured by the configuration of valued capital(s). The findings revealed femininity as a valued capital in netball. It was a compliant femininity, characterised by the need to be aesthetically pleasing, levels of modesty, religiosity and pseudo-fragility. As players accrued netball femininity, they internalized associated dispositions as their own, a habitus. They would transmit and redeposit the habitus through interactions in the field during training sessions and matches. To this end, the dissertation also revealed that the reproduction of femininity in netball was a function of habitus and the reciprocal relationship between bodies and space. , Thesis (MA) -- Faculty of Humanities, School of Governmental and Social Sciences, 2020
- Full Text:
- Date Issued: 2020-04
- Authors: Phuza, Nobubele
- Date: 2020-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/55150 , vital:49163
- Description: Since its introduction in 1920, Netball has reflected and reinforced appropriate ideas of female physicality and a culturally valued femininity. It is socially accepted as an appropriate sport for women evidenced by its promotion for girls in schools, the number of teams, clubs and leagues in existence and the invisibility of men’s netball in the media and society. Existing literature from Australian and New Zealand scholars in the sociology of sport and leisure consistently makes the argument that the meaning of femininity and the expected attributes thereof, are powerfully presented in the bodily performances that occur in netball. “You learn to be a woman, female bonding, female submission and the like. All while seeming to do nothing but throw a ball around.” The aim of this dissertation is to contextualize the conversation around femininity and netball for South Africa, specifically Nelson Mandela Bay. The research focuses on how netball remains an island of femininity in the sea of masculine sport. I draw on individual interviews with twelve (12) competitive netball players and ethnographic field work to examine the meaning of femininity in netball and women’s affinity to it. Using a Bourdieusian-feminist lens, I explain netball spaces as subfields of sport, structured by the configuration of valued capital(s). The findings revealed femininity as a valued capital in netball. It was a compliant femininity, characterised by the need to be aesthetically pleasing, levels of modesty, religiosity and pseudo-fragility. As players accrued netball femininity, they internalized associated dispositions as their own, a habitus. They would transmit and redeposit the habitus through interactions in the field during training sessions and matches. To this end, the dissertation also revealed that the reproduction of femininity in netball was a function of habitus and the reciprocal relationship between bodies and space. , Thesis (MA) -- Faculty of Humanities, School of Governmental and Social Sciences, 2020
- Full Text:
- Date Issued: 2020-04
Plan of Fort Natal : shewing the position occupied by the troops marked A
- Authors: Piers, H W
- Date: 1839
- Subjects: KwaZulu-Natal (South Africa) -- History -- 1843 -- Maps Maps , Natal Bay (South Africa) -- Maps Maps , Military maps Maps , South Africa
- Language: English
- Type: cartographic , map
- Identifier: http://hdl.handle.net/10962/57285 , vital:26869 , Cory Library for Humanities Research, Rhodes University Library, Grahamstown, South Africa MP254 , MP254
- Description: Surveyed by Lt. Williams ; drawn by H.W. Piers, Jan. 1839.
- Full Text: false
- Date Issued: 1839
- Authors: Piers, H W
- Date: 1839
- Subjects: KwaZulu-Natal (South Africa) -- History -- 1843 -- Maps Maps , Natal Bay (South Africa) -- Maps Maps , Military maps Maps , South Africa
- Language: English
- Type: cartographic , map
- Identifier: http://hdl.handle.net/10962/57285 , vital:26869 , Cory Library for Humanities Research, Rhodes University Library, Grahamstown, South Africa MP254 , MP254
- Description: Surveyed by Lt. Williams ; drawn by H.W. Piers, Jan. 1839.
- Full Text: false
- Date Issued: 1839
Customer experience: a comparative analysis between the banking and grocery retail sectors
- Authors: Pillay, Deneesha
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53007 , vital:44891
- Description: The notion of customer experience has gained prominence in the field of marketing over the last three decades. It has become a strategic imperative for firms in order to ensure sustained business growth. A positive customer experience not only has the ability to promote customer loyalty but can also assist firms in encouraging brand advocacy. While customer experience has been explored in several contexts, regions and industries, customer experience in South Africa’s banking and grocery retail sectors has not yet been adequately explored. Therefore, this study attempts to provide a comparative analysis of these two sectors and in turn present a model for improving customer experience as a marketing tool. The execution of this study requires a literature review to investigate the field of customer experience. This literature review assisted in developing a conceptual model for customer experience in the attempt of improving customer experience quality. Furthermore, this Treatise pursues a positivistic research approach using quantitative methods of analysis. Factor analysis was conducted using data gathered from an online questionnaire disseminated via e-mail. The sample of this study was selected at random using convenience and snowball sampling. A sample size of n = 858 is used in this study. Descriptive and inferential statistical analysis were conducted on the data. The primary contribution of this study was the presentation and statistical assessment of an exploratory factor analysis of factors influencing customer experience in South Africa’s grocery retail and banking sectors. This study found that the independent factors of Brand Experience, Service Experience and Post-purchase Experience were all found to have a positive effect on the overall customer experience. In the grocery-retail sector, Post-purchase Experience was found to have a strong positive correlation with customer experience. Brand Experience and Service Experience were strongly correlated with each other as independent factors, but did not demonstrate any practical or statistical significance in relation to the dependent factor, Customer Experience. However, in the banking sector, all of these factors demonstrate positive correlations with Customer Experience that are statistically and practically significant. The model presented in this study identifies the determinants of Customer Experience within both sectors. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Pillay, Deneesha
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53007 , vital:44891
- Description: The notion of customer experience has gained prominence in the field of marketing over the last three decades. It has become a strategic imperative for firms in order to ensure sustained business growth. A positive customer experience not only has the ability to promote customer loyalty but can also assist firms in encouraging brand advocacy. While customer experience has been explored in several contexts, regions and industries, customer experience in South Africa’s banking and grocery retail sectors has not yet been adequately explored. Therefore, this study attempts to provide a comparative analysis of these two sectors and in turn present a model for improving customer experience as a marketing tool. The execution of this study requires a literature review to investigate the field of customer experience. This literature review assisted in developing a conceptual model for customer experience in the attempt of improving customer experience quality. Furthermore, this Treatise pursues a positivistic research approach using quantitative methods of analysis. Factor analysis was conducted using data gathered from an online questionnaire disseminated via e-mail. The sample of this study was selected at random using convenience and snowball sampling. A sample size of n = 858 is used in this study. Descriptive and inferential statistical analysis were conducted on the data. The primary contribution of this study was the presentation and statistical assessment of an exploratory factor analysis of factors influencing customer experience in South Africa’s grocery retail and banking sectors. This study found that the independent factors of Brand Experience, Service Experience and Post-purchase Experience were all found to have a positive effect on the overall customer experience. In the grocery-retail sector, Post-purchase Experience was found to have a strong positive correlation with customer experience. Brand Experience and Service Experience were strongly correlated with each other as independent factors, but did not demonstrate any practical or statistical significance in relation to the dependent factor, Customer Experience. However, in the banking sector, all of these factors demonstrate positive correlations with Customer Experience that are statistically and practically significant. The model presented in this study identifies the determinants of Customer Experience within both sectors. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
Applicability of the SERVQUAL instrument under South African conditions : an assessment of four situations
- Authors: Pitt, Leyland Frederick
- Date: 1992
- Subjects: SERVQUAL instrument , Customer service , Measurement , Service quality , South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:1160 , http://hdl.handle.net/10962/d1001627
- Description: On-going research in recent years has shown quality of product and service, as perceived by customer, relative to competition, to be the single most important factor contributing to organizational well-being. Quality of product and service also presents one of the most significant opportunities for corporate differentiation. A major requirement for the successful management of quality is therefore effective measurement. In the case of physical goods, progress has been made over a long period. However, in the case of services, real advances have only occurred within the past decade. The importance of service quality is also highlighted by the fact that most businesses today are losing customers due to its inadequacy, rather than poor products. Indeed, from the customer's point of view, services and products probably do not exist in a dichotomy, but, rather, along a spectrum. Therefore, the measurement of service quality is critical, not only in traditional service organizations, but in manufacturing situations as well. The development of the SERVQUAL questionnaire in 1988, offered researchers, perhaps for the first time, an apparently reliable and valid instrument for the measurement of service quality. However, to date the instrument has not been subjected to rigorous testing for reliability and validity in South Africa, across a range of service organizations, within a typology. In this study, the SERVQUAL instrument was used to measure service quality across a range of firms within the Larsson-Bowen contingency framework, under South African conditions. Its main objectives were to assess its reliability and validity in these circumstances. It was found that SERVQUAL performed well across all organizations within the Larsson-Bowen framework, under South African conditions, with regard to reliability, convergent and nomological validity. Its construct validity proved to be less sound, and it was not found to possess discriminant validity. It is suggested that this is less attributable to South African circumstances than to the nature of the organizations. In cases of low diversity of demand, the instrument appears to capture the essence of service quality less effectively. Means of overcoming this in future studies are suggested, as well as other directions for research in the area of service quality measurement
- Full Text:
- Date Issued: 1992
- Authors: Pitt, Leyland Frederick
- Date: 1992
- Subjects: SERVQUAL instrument , Customer service , Measurement , Service quality , South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:1160 , http://hdl.handle.net/10962/d1001627
- Description: On-going research in recent years has shown quality of product and service, as perceived by customer, relative to competition, to be the single most important factor contributing to organizational well-being. Quality of product and service also presents one of the most significant opportunities for corporate differentiation. A major requirement for the successful management of quality is therefore effective measurement. In the case of physical goods, progress has been made over a long period. However, in the case of services, real advances have only occurred within the past decade. The importance of service quality is also highlighted by the fact that most businesses today are losing customers due to its inadequacy, rather than poor products. Indeed, from the customer's point of view, services and products probably do not exist in a dichotomy, but, rather, along a spectrum. Therefore, the measurement of service quality is critical, not only in traditional service organizations, but in manufacturing situations as well. The development of the SERVQUAL questionnaire in 1988, offered researchers, perhaps for the first time, an apparently reliable and valid instrument for the measurement of service quality. However, to date the instrument has not been subjected to rigorous testing for reliability and validity in South Africa, across a range of service organizations, within a typology. In this study, the SERVQUAL instrument was used to measure service quality across a range of firms within the Larsson-Bowen contingency framework, under South African conditions. Its main objectives were to assess its reliability and validity in these circumstances. It was found that SERVQUAL performed well across all organizations within the Larsson-Bowen framework, under South African conditions, with regard to reliability, convergent and nomological validity. Its construct validity proved to be less sound, and it was not found to possess discriminant validity. It is suggested that this is less attributable to South African circumstances than to the nature of the organizations. In cases of low diversity of demand, the instrument appears to capture the essence of service quality less effectively. Means of overcoming this in future studies are suggested, as well as other directions for research in the area of service quality measurement
- Full Text:
- Date Issued: 1992
Evaluating the influence of electoral violence on democratic consolidaton in Sub-Saharan Africa: the case of the democratic republic of congo from 2006-2018
- Authors: Poggi, Giovanni
- Date: 2020-12
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/55073 , vital:49035
- Description: The democratic legitimacy of African executives has been called into question substantially over the last decade. Using the Democratic Republic of Congo (DRC) as a case study, this evaluative research seeks to analyse how African executives and political elites continue to play a crucial role in inducing civil unrest and electoral violence. For African democracy to develop, there must be enforced resolutions to eradicate issues facing both procedural and substantive democracy on the continent. This research examined electoral violence and unconstitutional acts that aggravate electoral system abuse and diminish the consolidation of democracy in sub-Saharan African states, in particular the DRC. A specific focus on the leadership of Joseph Kabila in the DRC forms the case study component of this research. In 2016, elections were postponed in the DRC and the DRC’s constitutional court interpreted Article 70 and Article 73 of the constitution in a manner that allowed President Kabila to remain in office until a newly elected president was installed. The court’s ruling and interpretation of Article 70 and Article 73 was an attempt to avoid a power vacuum. The study evaluated the components that trigger the escalation of electoral violence in Sub-Saharan African states. The study reports on different contributory factors, including but not limited to, the impact of predatory and rent-seeking leadership towards electoral manipulation; and the effect of patron-client relations on democratic institutions. Even though elections are not the only indicator of democracy stability in a state, this study demonstrated how electoral violence threatens the consolidation of democracy in sub-Saharan African states, in particular the DRC. In examining electoral violence, a desktop analysis method, which was used in the study, involved the collection of data from existing resources in order to provide a more critical lens to understanding electoral violence in the DRC. The theoretical analysis used in the study is the Höglund (2009) framework on electoral institutions which outlined how political violence remains a pervasive feature in Sub-Saharan countries by linking the framework to patron-clientelism. , Thesis (MA) -- Faculty of Humanities, School of Governmental and Social Sciences, 2020
- Full Text:
- Date Issued: 2020-12
- Authors: Poggi, Giovanni
- Date: 2020-12
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/55073 , vital:49035
- Description: The democratic legitimacy of African executives has been called into question substantially over the last decade. Using the Democratic Republic of Congo (DRC) as a case study, this evaluative research seeks to analyse how African executives and political elites continue to play a crucial role in inducing civil unrest and electoral violence. For African democracy to develop, there must be enforced resolutions to eradicate issues facing both procedural and substantive democracy on the continent. This research examined electoral violence and unconstitutional acts that aggravate electoral system abuse and diminish the consolidation of democracy in sub-Saharan African states, in particular the DRC. A specific focus on the leadership of Joseph Kabila in the DRC forms the case study component of this research. In 2016, elections were postponed in the DRC and the DRC’s constitutional court interpreted Article 70 and Article 73 of the constitution in a manner that allowed President Kabila to remain in office until a newly elected president was installed. The court’s ruling and interpretation of Article 70 and Article 73 was an attempt to avoid a power vacuum. The study evaluated the components that trigger the escalation of electoral violence in Sub-Saharan African states. The study reports on different contributory factors, including but not limited to, the impact of predatory and rent-seeking leadership towards electoral manipulation; and the effect of patron-client relations on democratic institutions. Even though elections are not the only indicator of democracy stability in a state, this study demonstrated how electoral violence threatens the consolidation of democracy in sub-Saharan African states, in particular the DRC. In examining electoral violence, a desktop analysis method, which was used in the study, involved the collection of data from existing resources in order to provide a more critical lens to understanding electoral violence in the DRC. The theoretical analysis used in the study is the Höglund (2009) framework on electoral institutions which outlined how political violence remains a pervasive feature in Sub-Saharan countries by linking the framework to patron-clientelism. , Thesis (MA) -- Faculty of Humanities, School of Governmental and Social Sciences, 2020
- Full Text:
- Date Issued: 2020-12
Exploring psychologists’ perceptions on how they integrate their own cultural belief systems within the therapeutic relationship in the Eastern Cape province, South Africa
- Authors: Potso, Thando
- Date: 2022-04
- Subjects: Psychologist -- Eastern Cape , Cultural competence , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/58936 , vital:60249
- Description: While there is extensive research exploring the influence of a client’s cultural beliefs on the therapeutic process; there is still a scarcity of information on how the cultural beliefs held by a psychologist may affect or influence the therapeutic process. Psychologists are trained to work with clients objectively by suspending their own beliefs, ideas, and values. Despite this, it would be interesting to explore how South African psychologists’ personal belief systems are navigated within the therapeutic space. Given the diversity of cultures within the South African context, it becomes important to explore and understand psychologists’ cultural belief systems, as they may influence the therapeutic relationship but to also, understand how they assimilate these belief systems into the therapeutic relationships with diverse clients. Drawing on the qualitative methodology, the study sought to draw participants using a purposive sampling technique. Participants were sourced through different databases, such as the Eastern Cape database of registered and practicing psychologists. Participants who agreed to partake in the study were sent an email with the interview schedule and the link to either MS Teams or Zoom, depending on their preference. The collected data was transcribed and then analysed using thematic analysis through which three themes and six sub-themes were identified and discussed. The identified themes are as follows; 1) Culture as perceived by psychologists, 2) Cultural beliefs in therapy and, 3) The therapeutic alliance. The study found that shared cultural beliefs between psychologists and clients facilitated rapport building. It allowed the therapeutic process to move in a positive direction. The study applied the principles of ethics and trustworthiness. , Thesis (MA) -- Faculty of Health Sciences, 2022
- Full Text:
- Date Issued: 2022-04
- Authors: Potso, Thando
- Date: 2022-04
- Subjects: Psychologist -- Eastern Cape , Cultural competence , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/58936 , vital:60249
- Description: While there is extensive research exploring the influence of a client’s cultural beliefs on the therapeutic process; there is still a scarcity of information on how the cultural beliefs held by a psychologist may affect or influence the therapeutic process. Psychologists are trained to work with clients objectively by suspending their own beliefs, ideas, and values. Despite this, it would be interesting to explore how South African psychologists’ personal belief systems are navigated within the therapeutic space. Given the diversity of cultures within the South African context, it becomes important to explore and understand psychologists’ cultural belief systems, as they may influence the therapeutic relationship but to also, understand how they assimilate these belief systems into the therapeutic relationships with diverse clients. Drawing on the qualitative methodology, the study sought to draw participants using a purposive sampling technique. Participants were sourced through different databases, such as the Eastern Cape database of registered and practicing psychologists. Participants who agreed to partake in the study were sent an email with the interview schedule and the link to either MS Teams or Zoom, depending on their preference. The collected data was transcribed and then analysed using thematic analysis through which three themes and six sub-themes were identified and discussed. The identified themes are as follows; 1) Culture as perceived by psychologists, 2) Cultural beliefs in therapy and, 3) The therapeutic alliance. The study found that shared cultural beliefs between psychologists and clients facilitated rapport building. It allowed the therapeutic process to move in a positive direction. The study applied the principles of ethics and trustworthiness. , Thesis (MA) -- Faculty of Health Sciences, 2022
- Full Text:
- Date Issued: 2022-04
Sketch of general plan of Lovedale property
- Authors: Preston, F
- Date: 1907
- Subjects: Cape of Good Hope (Colony) -- Maps Maps , Lovedale (South Africa) -- Maps Maps , Lovedale Institution -- Maps Maps , South Africa
- Language: English
- Type: cartographic , map
- Identifier: http://hdl.handle.net/10962/54990 , vital:26643 , Cory Library for Humanities Research, Rhodes University Library, Grahamstown, South Africa MP100 , MP100
- Full Text: false
- Date Issued: 1907
- Authors: Preston, F
- Date: 1907
- Subjects: Cape of Good Hope (Colony) -- Maps Maps , Lovedale (South Africa) -- Maps Maps , Lovedale Institution -- Maps Maps , South Africa
- Language: English
- Type: cartographic , map
- Identifier: http://hdl.handle.net/10962/54990 , vital:26643 , Cory Library for Humanities Research, Rhodes University Library, Grahamstown, South Africa MP100 , MP100
- Full Text: false
- Date Issued: 1907
Happiness in manufacturing
- Authors: Prinsloo, Christopher John
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52992 , vital:44893
- Description: The study of happiness, originally with a basis in psychology and sociology, became more scientific when methods were found to measure the complex concept. Humanity believe that happiness is meaningful, important, and worth achieving because, it is one of the most significant dimensions of human experience and emotions. The rewards of being happy for individuals and society are many including health, positivity, and productivity. The debate rages on whether subjective wellbeing increases as gross domestic product increases in countries and cities. Research has affirmed that happy employees are more productive, thereby improving financial sustainable, financial results for organisations and society. The opposite perspective is that unhappy employees negatively affect the performance, moral of fellow employees leading to negative results for organisations and poor social conditions. The Steel Wire and Rope manufacturing plant serves many organisations worldwide, where large industries exist including mining, offshore, agriculture and general-purpose applications. The manufacturing industry in which the study is based is strategic to South African local manufacture with critical applications in mine winding, by hoisting materials and men to the surface from the deepest mines in the world. Achievements include the longest and heaviest rope in the world. Happiness in this industry has not yet been explored, making this study new in this particular industry. The Steel Wire and Rope factory are a manufacturing facility and manufacturing companies can benefit from improving employee happiness levels. This makes this study of a steel wire and rope manufacturing facility important, as it would provide insight into similar manufacturing industries. The purpose of the study is to understand the happiness levels of employees in the steel, wire and rope manufacturing facility. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Prinsloo, Christopher John
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52992 , vital:44893
- Description: The study of happiness, originally with a basis in psychology and sociology, became more scientific when methods were found to measure the complex concept. Humanity believe that happiness is meaningful, important, and worth achieving because, it is one of the most significant dimensions of human experience and emotions. The rewards of being happy for individuals and society are many including health, positivity, and productivity. The debate rages on whether subjective wellbeing increases as gross domestic product increases in countries and cities. Research has affirmed that happy employees are more productive, thereby improving financial sustainable, financial results for organisations and society. The opposite perspective is that unhappy employees negatively affect the performance, moral of fellow employees leading to negative results for organisations and poor social conditions. The Steel Wire and Rope manufacturing plant serves many organisations worldwide, where large industries exist including mining, offshore, agriculture and general-purpose applications. The manufacturing industry in which the study is based is strategic to South African local manufacture with critical applications in mine winding, by hoisting materials and men to the surface from the deepest mines in the world. Achievements include the longest and heaviest rope in the world. Happiness in this industry has not yet been explored, making this study new in this particular industry. The Steel Wire and Rope factory are a manufacturing facility and manufacturing companies can benefit from improving employee happiness levels. This makes this study of a steel wire and rope manufacturing facility important, as it would provide insight into similar manufacturing industries. The purpose of the study is to understand the happiness levels of employees in the steel, wire and rope manufacturing facility. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
A study on staff provisioning using the Peter Morkel Model with reference to a selected school in the Amathole East District
- Authors: Qaba, Loyiso Siyabulela
- Date: 2020-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/55161 , vital:49171
- Description: The Post-Provisioning Model (PPM) is a Resource Allocation Model (RAM) used by the Department of Education to optimize the distribution of available educator resources to public schools. The Department of Education adopted the PPM to distribute the total available posts to all public schools in an “equitable, transparent and resource-efficient manner. The PPM is a formula-driven model that primarily allocates educators, as human capital, to public schools based on learner enrolment numbers. In addition to allocating teaching staff, the PPM allocates the School Management Team (SMT) to each school. The outcome of the PPM formula is called the Post-Provisioning Norm (PPN). The implementation of the PPM has presented various challenges in the management of public schools. The primary aims of this study were to investigate any possible weaknesses of the PPM and to critically evaluate and explore school managers’ views of the PPM in the management of public schools. For the purposes of this study a probability sampling procedure was used. The participants were chosen from the principals within the Department of Education in Amathole East District. The literature review undertaken and the field research findings in the fourth chapter revealed that there is a gap between the ideals of the PPM and its implementation. It was found that there was a poor understanding of the technical aspects of the PPM formula among senior managers of public schools. There is evidence of equitable quantitative distribution of posts through the PPM. However, it was discovered that the PPM does not take into account the distribution of qualified educators. Hence, some of the allocated posts in public schools were often filled by under-qualified or non-qualified staff. The appointment of qualified educators was skewed. Further findings of this study revealed, amongst others, the inability of the PPM to provide for and promote the needs of a diverse curriculum in rural areas, and the inability to factor in and balance the variable that some public schools raise more money in school fees, which enables the advantaged schools to employ additional educators. The primary recommendations of this study are that principals be trained, on an annual basis, on the workings of the PPM and that the South African Schools Act No.84 of 1996 should be amended to grant authority to the Head of Department of the province to appoint and deploy qualified educators to public schools. , Thesis (MPA) -- Faculty of Humanities, School of Governmental and Social Sciences, 2020
- Full Text:
- Date Issued: 2020-04
- Authors: Qaba, Loyiso Siyabulela
- Date: 2020-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/55161 , vital:49171
- Description: The Post-Provisioning Model (PPM) is a Resource Allocation Model (RAM) used by the Department of Education to optimize the distribution of available educator resources to public schools. The Department of Education adopted the PPM to distribute the total available posts to all public schools in an “equitable, transparent and resource-efficient manner. The PPM is a formula-driven model that primarily allocates educators, as human capital, to public schools based on learner enrolment numbers. In addition to allocating teaching staff, the PPM allocates the School Management Team (SMT) to each school. The outcome of the PPM formula is called the Post-Provisioning Norm (PPN). The implementation of the PPM has presented various challenges in the management of public schools. The primary aims of this study were to investigate any possible weaknesses of the PPM and to critically evaluate and explore school managers’ views of the PPM in the management of public schools. For the purposes of this study a probability sampling procedure was used. The participants were chosen from the principals within the Department of Education in Amathole East District. The literature review undertaken and the field research findings in the fourth chapter revealed that there is a gap between the ideals of the PPM and its implementation. It was found that there was a poor understanding of the technical aspects of the PPM formula among senior managers of public schools. There is evidence of equitable quantitative distribution of posts through the PPM. However, it was discovered that the PPM does not take into account the distribution of qualified educators. Hence, some of the allocated posts in public schools were often filled by under-qualified or non-qualified staff. The appointment of qualified educators was skewed. Further findings of this study revealed, amongst others, the inability of the PPM to provide for and promote the needs of a diverse curriculum in rural areas, and the inability to factor in and balance the variable that some public schools raise more money in school fees, which enables the advantaged schools to employ additional educators. The primary recommendations of this study are that principals be trained, on an annual basis, on the workings of the PPM and that the South African Schools Act No.84 of 1996 should be amended to grant authority to the Head of Department of the province to appoint and deploy qualified educators to public schools. , Thesis (MPA) -- Faculty of Humanities, School of Governmental and Social Sciences, 2020
- Full Text:
- Date Issued: 2020-04