The importance of a donor management framework on the sustainability of non-profit organisations in Nelson Mandela Bay
- Authors: Van Boomen, Clinton
- Date: 2019
- Subjects: Nonprofit organizations -- Management , Nonprofit organizations -- Finance -- Management Nonprofit organizations -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43676 , vital:37029
- Description: Fundraising and income generation to service operational expenses play a significant role in ensuring the sustainability of non-profit organisations. Literature maintains that in order for non-profit organisations to remain sustainable, designing campaigns and strategies with stakeholder needs in mind is crucial. The study aims at improving donor relations by determining the role donor management systems play in the strategic objectives of non-profit organisations, and whether non-profits adopt strategic approaches to create and maintain relationships with donors. The research also attempted to understand the importance of managing relationships with donors. According to the framework of Determinants of Philanthropy formulated by Bekkers and Wiepking, the researcher utilised the eight key mechanisms as a framework to answer the research question. In the study, simple probability sampling was used to identify non-profit organisations within Nelson Mandela Bay. Data from anonymous participants were collected using a self-completion questionnaire using the determinants of philanthropy framework themes to link responses to the research question and literature. While the study returned a low response rate, the main finding of the research was that non-profit organisations spent more time servicing relationships with existing donors, instead of creating relationships with new potential donors. In the event that a major long-term donor stopped donating, this left the non-profit with a significant predicament of sourcing a new donor, which could be time consuming at best. A possible solution to this issue is to create a strategic relationship management framework which identifies each new and existing donor’s attributes, thereby linking it to the correct campaigns at the right time. The anticipated outcome of this solution is to ensure that there is a consistent supply of donors which will ensure sustainability for the non-profit organisation.
- Full Text:
- Date Issued: 2019
- Authors: Van Boomen, Clinton
- Date: 2019
- Subjects: Nonprofit organizations -- Management , Nonprofit organizations -- Finance -- Management Nonprofit organizations -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43676 , vital:37029
- Description: Fundraising and income generation to service operational expenses play a significant role in ensuring the sustainability of non-profit organisations. Literature maintains that in order for non-profit organisations to remain sustainable, designing campaigns and strategies with stakeholder needs in mind is crucial. The study aims at improving donor relations by determining the role donor management systems play in the strategic objectives of non-profit organisations, and whether non-profits adopt strategic approaches to create and maintain relationships with donors. The research also attempted to understand the importance of managing relationships with donors. According to the framework of Determinants of Philanthropy formulated by Bekkers and Wiepking, the researcher utilised the eight key mechanisms as a framework to answer the research question. In the study, simple probability sampling was used to identify non-profit organisations within Nelson Mandela Bay. Data from anonymous participants were collected using a self-completion questionnaire using the determinants of philanthropy framework themes to link responses to the research question and literature. While the study returned a low response rate, the main finding of the research was that non-profit organisations spent more time servicing relationships with existing donors, instead of creating relationships with new potential donors. In the event that a major long-term donor stopped donating, this left the non-profit with a significant predicament of sourcing a new donor, which could be time consuming at best. A possible solution to this issue is to create a strategic relationship management framework which identifies each new and existing donor’s attributes, thereby linking it to the correct campaigns at the right time. The anticipated outcome of this solution is to ensure that there is a consistent supply of donors which will ensure sustainability for the non-profit organisation.
- Full Text:
- Date Issued: 2019
The influence of compensation packages at Mercedes Benz South Africa (MBSA) on motivating employees and increasing productivity
- Authors: McMillan, Sabrina Lietta
- Date: 2019
- Subjects: Incentives in industry -- South Africa , Incentive awards -- South Africa Employee motivation -- South Africa Performance Mercedes-Benz of South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/41493 , vital:36493
- Description: Mercedes-Benz of South Africa (MBSA) is a wholly-owned subsidiary of the global company, Daimler AG and is based in East London, South Africa. The manufacturing plant currently produces the Mercedes-Benz C-class for the local and export market. It also produces Mercedes-Benz commercial vehicles and buses, and FUSO trucks. MBSA`s headquarters, marketing and support divisions are located in Zwartkop, Gauteng, from where the Mercedes-Benz, Smart, Western Star and FUSO products are marketed and financed. MBSA have a defined motivational strategy that in principal covers the scope of motivational theories research worldwide. However, the researcher is investigating whether the motivational tactics used by MBSA are effective or if there is room for improvement. The researcher investigates using performance-based rewards to motivate employees by increasing the variable compensation package within MBSA. The researcher collected primary data by means of a questionnaire distributed to the employees in different divisions within MBSA. From the data collected the researcher found conclusive evidence that there is room for improvement within the compensation package at MBSA. The researcher makes recommendations on how the compensation package can be improved to increase motivation and productivity.
- Full Text:
- Date Issued: 2019
- Authors: McMillan, Sabrina Lietta
- Date: 2019
- Subjects: Incentives in industry -- South Africa , Incentive awards -- South Africa Employee motivation -- South Africa Performance Mercedes-Benz of South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/41493 , vital:36493
- Description: Mercedes-Benz of South Africa (MBSA) is a wholly-owned subsidiary of the global company, Daimler AG and is based in East London, South Africa. The manufacturing plant currently produces the Mercedes-Benz C-class for the local and export market. It also produces Mercedes-Benz commercial vehicles and buses, and FUSO trucks. MBSA`s headquarters, marketing and support divisions are located in Zwartkop, Gauteng, from where the Mercedes-Benz, Smart, Western Star and FUSO products are marketed and financed. MBSA have a defined motivational strategy that in principal covers the scope of motivational theories research worldwide. However, the researcher is investigating whether the motivational tactics used by MBSA are effective or if there is room for improvement. The researcher investigates using performance-based rewards to motivate employees by increasing the variable compensation package within MBSA. The researcher collected primary data by means of a questionnaire distributed to the employees in different divisions within MBSA. From the data collected the researcher found conclusive evidence that there is room for improvement within the compensation package at MBSA. The researcher makes recommendations on how the compensation package can be improved to increase motivation and productivity.
- Full Text:
- Date Issued: 2019
The influence of leadership styles on employee commitment in the retail industry
- Authors: Mqomboti, Sakhile
- Date: 2019
- Subjects: Retail trade -- Management -- South Africa , Retail trade -- Employees -- South Africa , Employee loyalty -- South Africa , Leadership -- Case studies -- South Africa
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/93811 , vital:30947
- Description: Purpose – Companies operating in the South African retail industry have been experiencing a high staff turnover, reported to be standing at 36% (Kelly, 2016). The Edcon Retail Group and Taste Holdings have already indicated their strategic focus on staff turnover reduction in order to achieve their business objectives (Crotty, 2017; Laing, 2017). This research study explained the relationship between the three leadership styles of the Full Range Leadership Theory (FRLT) model developed by Bass and Avolio and three types of commitments from the three component model of Meyer and Allen. The research study was interested in the leadership style that contributes the most to commitment. The effective leadership style may be developed to improve the level of employee commitment in the South African Retail industry. Methodology – The research study used the total population of 300 subordinate employees from four stores of a retail company in the Rustenburg region in the North-West Province of South Africa. The Multifactor Leadership Questionnaire (MLQ 5X) instrument was adopted for leadership questionnaire data collection, the three-component model of commitment was adopted for data collection of the commitment questionnaire. Pearson Correlations quantitative data analysis was adopted to explain the relationship of the independent and dependent variables. Multiple Regression quantitative data analysis was adopted to test the strength of the leadership styles on commitment. Findings – The statistical analysis results of Pearson Correlations found weak but significant positive relationship between Transactional leadership style and both Normative and Continuance commitment. A weak but significant positive relationship was found between Transformational leadership style and Normative commitment. A weak but significant positive relationship was found between Passive/Avoidant leadership and continuance commitment. Transformational leadership style showed more strength in contribution to commitment, followed by the Transactional leadership style. Significant – This research study will expand the existing but limited leadership style and commitment body of knowledge in the South African retail industry. The South African retail companies will be able to develop the preferred leadership style by its employees and develop this leadership style in their managers to improve the commitment of their employees.
- Full Text:
- Date Issued: 2019
- Authors: Mqomboti, Sakhile
- Date: 2019
- Subjects: Retail trade -- Management -- South Africa , Retail trade -- Employees -- South Africa , Employee loyalty -- South Africa , Leadership -- Case studies -- South Africa
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/93811 , vital:30947
- Description: Purpose – Companies operating in the South African retail industry have been experiencing a high staff turnover, reported to be standing at 36% (Kelly, 2016). The Edcon Retail Group and Taste Holdings have already indicated their strategic focus on staff turnover reduction in order to achieve their business objectives (Crotty, 2017; Laing, 2017). This research study explained the relationship between the three leadership styles of the Full Range Leadership Theory (FRLT) model developed by Bass and Avolio and three types of commitments from the three component model of Meyer and Allen. The research study was interested in the leadership style that contributes the most to commitment. The effective leadership style may be developed to improve the level of employee commitment in the South African Retail industry. Methodology – The research study used the total population of 300 subordinate employees from four stores of a retail company in the Rustenburg region in the North-West Province of South Africa. The Multifactor Leadership Questionnaire (MLQ 5X) instrument was adopted for leadership questionnaire data collection, the three-component model of commitment was adopted for data collection of the commitment questionnaire. Pearson Correlations quantitative data analysis was adopted to explain the relationship of the independent and dependent variables. Multiple Regression quantitative data analysis was adopted to test the strength of the leadership styles on commitment. Findings – The statistical analysis results of Pearson Correlations found weak but significant positive relationship between Transactional leadership style and both Normative and Continuance commitment. A weak but significant positive relationship was found between Transformational leadership style and Normative commitment. A weak but significant positive relationship was found between Passive/Avoidant leadership and continuance commitment. Transformational leadership style showed more strength in contribution to commitment, followed by the Transactional leadership style. Significant – This research study will expand the existing but limited leadership style and commitment body of knowledge in the South African retail industry. The South African retail companies will be able to develop the preferred leadership style by its employees and develop this leadership style in their managers to improve the commitment of their employees.
- Full Text:
- Date Issued: 2019
The Neethling Brain Instrument (NBI) as a predictive indicator for leadership branding
- Authors: Buys, Hein
- Date: 2019
- Subjects: Branding (Marketing) , Educational leadership -- Marketing Corporate image Leadership -- South Africa Executive ability
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/37900 , vital:34260
- Description: The purpose of this treatise is to determine whether the Neethling 8-Dimensional Brain Instrument (NBI) can serve as a predictive indicator of leadership brand of individuals. In practice the focus of recruitment is often solely concerned with the person-job fit in so far as hard-skills of the individual applicants are relevant and suitable to the position that must be filled. It is the belief of the researcher in this treatise that a more holistic approach in filling leadership roles most be adopted in order to increase the successful placement of leaders based not only on the person-job fit, but also on the person-team and person-organisation fit. Certain leadership brands are more suitable in certain environments and this must be tested for as part of the recruitment and placement process. This qualitative case study is exploratory in nature and hopes to gain a deeper understanding of predictive capability of the NBI in relation to leadership branding.
- Full Text:
- Date Issued: 2019
- Authors: Buys, Hein
- Date: 2019
- Subjects: Branding (Marketing) , Educational leadership -- Marketing Corporate image Leadership -- South Africa Executive ability
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/37900 , vital:34260
- Description: The purpose of this treatise is to determine whether the Neethling 8-Dimensional Brain Instrument (NBI) can serve as a predictive indicator of leadership brand of individuals. In practice the focus of recruitment is often solely concerned with the person-job fit in so far as hard-skills of the individual applicants are relevant and suitable to the position that must be filled. It is the belief of the researcher in this treatise that a more holistic approach in filling leadership roles most be adopted in order to increase the successful placement of leaders based not only on the person-job fit, but also on the person-team and person-organisation fit. Certain leadership brands are more suitable in certain environments and this must be tested for as part of the recruitment and placement process. This qualitative case study is exploratory in nature and hopes to gain a deeper understanding of predictive capability of the NBI in relation to leadership branding.
- Full Text:
- Date Issued: 2019
The relationship between psychological contract, job satisfaction, organisation citizenship behaviour and turnover intention
- Authors: Pal, Ajay Kumar
- Date: 2019
- Subjects: Contracts -- Psychological aspects , Job satisfaction Organizational behavior Psychology, Industrial
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43127 , vital:36740
- Description: Psychological contracts, which are made up of employees’ beliefs about the reciprocal obligations between them and their organisation, lie at the foundation of employment relationships (Rousseau, 1989; Schein, 1965). Yet many trends, such as restructuring, downsizing, increased reliance, pressure on cost and high competition, have a profound impact on employees and organisations, leading to an impact on psychological contracts. These trends increasingly make it unclear what the employee and organisation owe each other. The intention of this study is to the relationship between, psychological contract, job satisfaction, organisation citizenship behaviour, and turnover intention in the factory workers of a pharmaceutical manufacturing company based in the Durban area of South Africa. This research made use of quantitative research methods in order to conduct this study using a cross sectional design. A composite questionnaire was used to gather the necessary data for the study using a sample of 63 employees, which constitute 26% of work force working in the factory of a pharmaceutical company, represented by the different departments that operate in the factory setup. The quantitative findings indicate that all three of the measurement scales were reliable due to Cronbach’s alpha coefficient exceeding 0.60. Out of the three dependent variables, psychological contract is found to be highly correlated to job satisfaction. The findings of the study revealed that psychological contract has a positive medium correlation with job satisfaction, and that psychological contract has a medium negative correlation with turnover intention, while it has negligible correlation with organisation citizenship behaviour for the samples. The findings of this research study contribute to the literature available in terms of the construct of psychological contract, job satisfaction, organisation citizenship behaviour and turnover intention. Consequently, the results from this study provided the management of this company with important information on psychological contract and its relationship with work-related behaviours.
- Full Text:
- Date Issued: 2019
- Authors: Pal, Ajay Kumar
- Date: 2019
- Subjects: Contracts -- Psychological aspects , Job satisfaction Organizational behavior Psychology, Industrial
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43127 , vital:36740
- Description: Psychological contracts, which are made up of employees’ beliefs about the reciprocal obligations between them and their organisation, lie at the foundation of employment relationships (Rousseau, 1989; Schein, 1965). Yet many trends, such as restructuring, downsizing, increased reliance, pressure on cost and high competition, have a profound impact on employees and organisations, leading to an impact on psychological contracts. These trends increasingly make it unclear what the employee and organisation owe each other. The intention of this study is to the relationship between, psychological contract, job satisfaction, organisation citizenship behaviour, and turnover intention in the factory workers of a pharmaceutical manufacturing company based in the Durban area of South Africa. This research made use of quantitative research methods in order to conduct this study using a cross sectional design. A composite questionnaire was used to gather the necessary data for the study using a sample of 63 employees, which constitute 26% of work force working in the factory of a pharmaceutical company, represented by the different departments that operate in the factory setup. The quantitative findings indicate that all three of the measurement scales were reliable due to Cronbach’s alpha coefficient exceeding 0.60. Out of the three dependent variables, psychological contract is found to be highly correlated to job satisfaction. The findings of the study revealed that psychological contract has a positive medium correlation with job satisfaction, and that psychological contract has a medium negative correlation with turnover intention, while it has negligible correlation with organisation citizenship behaviour for the samples. The findings of this research study contribute to the literature available in terms of the construct of psychological contract, job satisfaction, organisation citizenship behaviour and turnover intention. Consequently, the results from this study provided the management of this company with important information on psychological contract and its relationship with work-related behaviours.
- Full Text:
- Date Issued: 2019
The role of leadership in shaping school culture in a secondary school
- Authors: Kofi, Linda
- Date: 2019
- Subjects: Educational leadership , Educational leadership -- South Africa -- Eastern Cape -- Case studies , Corporate culture
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/92247 , vital:30698
- Description: SDG 4 calls for an “inclusive, quality and equitable education and lifelong opportunities for all”. The purpose of the study is to investigate how leadership has shaped the school culture, which culminates to higher academic performance in a secondary school. This case study is done in a previously disadvantaged secondary school within the Buffalo City Metro Education District, in the Eastern Cape. Despite the socio-economic challenges faced by the school, the NSC examination pass rate results for the school are constantly above the Provincial NSC pass rate results. Consequently, the aim of the study is to determine the unique characteristics of the school culture that have contributed to high academic performance, and how the school leadership has cultivated this culture. The study reviews school culture using Schein’s organizational culture model. Moreover, it reviews school principalship, leadership and how leadership shapes school culture. Lastly, the study reviews literature on instructional, transformational and distributed leadership theories, as they resonate well with South African school environment. The study utilizes a qualitative research method in its investigation, gathering data through document analysis and interviews. After the data was collected, the pattern matching method was utilized to analyse the findings. The key characteristics of school culture that contributed to the school performing well academically, are the values of disciplined hard work and academic excellence. Furthermore, findings proved that characteristics of instructional leadership such as the provision of professional development and the management of curriculum and instruction have the shape the school culture. Transformational leadership characteristics such as individualized consideration, inspirational motivation and intellectual stimulation, have also shaped the school culture; as have characteristics of distributed leadership such as sharing authority and accountability. The study discusses the findings and then concludes by recognizing the research limitations such as the time constraints and purposeful exclusion of certain school members, for example learners. In its conclusion the study presents it contributions to the body of knowledge and provides recommendations for practitioners and future studies.
- Full Text:
- Date Issued: 2019
- Authors: Kofi, Linda
- Date: 2019
- Subjects: Educational leadership , Educational leadership -- South Africa -- Eastern Cape -- Case studies , Corporate culture
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/92247 , vital:30698
- Description: SDG 4 calls for an “inclusive, quality and equitable education and lifelong opportunities for all”. The purpose of the study is to investigate how leadership has shaped the school culture, which culminates to higher academic performance in a secondary school. This case study is done in a previously disadvantaged secondary school within the Buffalo City Metro Education District, in the Eastern Cape. Despite the socio-economic challenges faced by the school, the NSC examination pass rate results for the school are constantly above the Provincial NSC pass rate results. Consequently, the aim of the study is to determine the unique characteristics of the school culture that have contributed to high academic performance, and how the school leadership has cultivated this culture. The study reviews school culture using Schein’s organizational culture model. Moreover, it reviews school principalship, leadership and how leadership shapes school culture. Lastly, the study reviews literature on instructional, transformational and distributed leadership theories, as they resonate well with South African school environment. The study utilizes a qualitative research method in its investigation, gathering data through document analysis and interviews. After the data was collected, the pattern matching method was utilized to analyse the findings. The key characteristics of school culture that contributed to the school performing well academically, are the values of disciplined hard work and academic excellence. Furthermore, findings proved that characteristics of instructional leadership such as the provision of professional development and the management of curriculum and instruction have the shape the school culture. Transformational leadership characteristics such as individualized consideration, inspirational motivation and intellectual stimulation, have also shaped the school culture; as have characteristics of distributed leadership such as sharing authority and accountability. The study discusses the findings and then concludes by recognizing the research limitations such as the time constraints and purposeful exclusion of certain school members, for example learners. In its conclusion the study presents it contributions to the body of knowledge and provides recommendations for practitioners and future studies.
- Full Text:
- Date Issued: 2019
The role played by government to promote and support emerging entrepreneurs
- Authors: Malitafa, Babalwa
- Date: 2019
- Subjects: Entrepreneurship -- South Africa -- Port Elizabeth , Small business -- South Africa -- Port Elizabeth New business enterprises -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/42617 , vital:36674
- Description: This study investigated the role played by government in promoting and supporting emerging entrepreneurs. The study focused on the entrepreneurs in the Nelson Mandela Bay Metropolitan. This study findings indicate that the participants are aware of the initiatives established by government to promote and support emerging entrepreneurs. The participants also view the initiatives as ineffective in their quest to promote and support emerging entrepreneurs. Participants in this study highlighted that funding should be made readily available to the emerging entrepreneurs.
- Full Text:
- Date Issued: 2019
- Authors: Malitafa, Babalwa
- Date: 2019
- Subjects: Entrepreneurship -- South Africa -- Port Elizabeth , Small business -- South Africa -- Port Elizabeth New business enterprises -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/42617 , vital:36674
- Description: This study investigated the role played by government in promoting and supporting emerging entrepreneurs. The study focused on the entrepreneurs in the Nelson Mandela Bay Metropolitan. This study findings indicate that the participants are aware of the initiatives established by government to promote and support emerging entrepreneurs. The participants also view the initiatives as ineffective in their quest to promote and support emerging entrepreneurs. Participants in this study highlighted that funding should be made readily available to the emerging entrepreneurs.
- Full Text:
- Date Issued: 2019
The tertiary education institution of the future towards 2030: scenarios for skills transformation
- Authors: Chikoti, Patrick
- Date: 2019
- Subjects: Education, Higher -- South Africa , Universities and colleges -- Administration Education, Higher -- Aims and objectives -- South Africa Education, Higher -- Economic aspects -- South Africa Educational change -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/37958 , vital:34274
- Description: The research methodology used in this research was comprised of Inayatullah’s Six Pillars of Futures Studies, in which emphasis was placed on scenario planning and the creation of alternative scenarios for the tertiary education institutions in South Africa towards 2030. An environmental scan revealed the drivers of change in the education sector and in the world of work. Deepening of the future of education was done through Causal Layered Analysis (CLA) to facilitate the discerning of issues from various viewpoints in the creation and expansion of transformative stories so as to provide a window into possible futures for skills transformation. The four scenarios for the tertiary education institution of the future, namely “Stairway to Heaven”, “Highway to Hell”, “Bat out of Hell” and “Still Raining” were developed. These scenarios can be used as departure points by tertiary education providers to make strides towards the Global Sustainable Development Education 2030 targets and the attainment of South Africa’s Vision 2030 targets contained in the National Development Plan. Equally important, these scenarios make known what was previously unknown, exploring the possible and impossible, and encouraging new, innovative thinking for decision-makers. The “Stairway to Heaven” scenario supplies a future in which all stakeholders approve of and embrace the mandate of providing relevant skills and job readiness in a fast-changing world, and the benefits are maximised for all involved through co-creation. It is a scenario where industry, tertiary institutions and society have decided that the purpose of education should be lifelong learning for a viable, productive and sustainable world. The desired future of tertiary education is set against a backdrop of public and private sector collaboration, with the aim of turning the nation into an excellent hub for skills transformation. Furthermore, the scenario provides some insight on the vital measures required to embrace the innovation and the appropriate pedagogy. This research was motivated by the need to shine a light on the 21st century learner, rapidly obsoleting skills, no-collar worker, skills of the future, learning futures, and possible predictions about what new jobs may come into existence so that educationists can better prepare for the future. This research offers solutions on how institutions can prepare students for future jobs, especially considering the rapid changes in jobs and the unprecedented demise of certain jobs. The research closes a research gap through creating scenarios that offer various stakeholders in the tertiary education sector different insights and analysis into a number of interpretations of the potential paths that they can follow. The scenario application culminated in the formulation and creation of a “future vision of the tertiary education institution in South Africa towards 2030”, delivering a platform for skills transformation that will deliver adaptable workers, and sustainable and inclusive progress for all South Africans. To bring transformation into the present and design the future that embraces skills transformation, it is invaluable to interrogate the roles and choices that stakeholders of the educational sector make in determining the preferred future. The approach of this research makes it clear that, as the new world of work transpires, policymakers, students, labour, educational leaders, captains of industry and workers must proactively manage the workforce transitions. The focal issue is to discover the appropriate tools that will establish the confidence necessary to create the preferred future for skills transformation in tertiary institutions. This research has laid a platform for co-creation with various stakeholders in an effort to visualise a tertiary institution that contributes to skills development. The vision must accept that the South African jobs and skills historical profile is different from that of industrialised countries. Alternatively, the nation should respond to the double-barrelled challenge of participating in a high skills’ competitive environment on a global scale, as well as a local context that creates low-wage, blue-collar jobs to absorb the large numbers who are unemployed. The challenge is even greater for South Africa, because the economy – if highly service-oriented, with a big informal sector and a quality postgraduate education offering – is supported by a basic education system that is not producing enough critical thinkers who are equipped for university and work life. Thus, the system requires a double transformation to ensure student-centredness and meet the needs of a future worker.
- Full Text:
- Date Issued: 2019
- Authors: Chikoti, Patrick
- Date: 2019
- Subjects: Education, Higher -- South Africa , Universities and colleges -- Administration Education, Higher -- Aims and objectives -- South Africa Education, Higher -- Economic aspects -- South Africa Educational change -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/37958 , vital:34274
- Description: The research methodology used in this research was comprised of Inayatullah’s Six Pillars of Futures Studies, in which emphasis was placed on scenario planning and the creation of alternative scenarios for the tertiary education institutions in South Africa towards 2030. An environmental scan revealed the drivers of change in the education sector and in the world of work. Deepening of the future of education was done through Causal Layered Analysis (CLA) to facilitate the discerning of issues from various viewpoints in the creation and expansion of transformative stories so as to provide a window into possible futures for skills transformation. The four scenarios for the tertiary education institution of the future, namely “Stairway to Heaven”, “Highway to Hell”, “Bat out of Hell” and “Still Raining” were developed. These scenarios can be used as departure points by tertiary education providers to make strides towards the Global Sustainable Development Education 2030 targets and the attainment of South Africa’s Vision 2030 targets contained in the National Development Plan. Equally important, these scenarios make known what was previously unknown, exploring the possible and impossible, and encouraging new, innovative thinking for decision-makers. The “Stairway to Heaven” scenario supplies a future in which all stakeholders approve of and embrace the mandate of providing relevant skills and job readiness in a fast-changing world, and the benefits are maximised for all involved through co-creation. It is a scenario where industry, tertiary institutions and society have decided that the purpose of education should be lifelong learning for a viable, productive and sustainable world. The desired future of tertiary education is set against a backdrop of public and private sector collaboration, with the aim of turning the nation into an excellent hub for skills transformation. Furthermore, the scenario provides some insight on the vital measures required to embrace the innovation and the appropriate pedagogy. This research was motivated by the need to shine a light on the 21st century learner, rapidly obsoleting skills, no-collar worker, skills of the future, learning futures, and possible predictions about what new jobs may come into existence so that educationists can better prepare for the future. This research offers solutions on how institutions can prepare students for future jobs, especially considering the rapid changes in jobs and the unprecedented demise of certain jobs. The research closes a research gap through creating scenarios that offer various stakeholders in the tertiary education sector different insights and analysis into a number of interpretations of the potential paths that they can follow. The scenario application culminated in the formulation and creation of a “future vision of the tertiary education institution in South Africa towards 2030”, delivering a platform for skills transformation that will deliver adaptable workers, and sustainable and inclusive progress for all South Africans. To bring transformation into the present and design the future that embraces skills transformation, it is invaluable to interrogate the roles and choices that stakeholders of the educational sector make in determining the preferred future. The approach of this research makes it clear that, as the new world of work transpires, policymakers, students, labour, educational leaders, captains of industry and workers must proactively manage the workforce transitions. The focal issue is to discover the appropriate tools that will establish the confidence necessary to create the preferred future for skills transformation in tertiary institutions. This research has laid a platform for co-creation with various stakeholders in an effort to visualise a tertiary institution that contributes to skills development. The vision must accept that the South African jobs and skills historical profile is different from that of industrialised countries. Alternatively, the nation should respond to the double-barrelled challenge of participating in a high skills’ competitive environment on a global scale, as well as a local context that creates low-wage, blue-collar jobs to absorb the large numbers who are unemployed. The challenge is even greater for South Africa, because the economy – if highly service-oriented, with a big informal sector and a quality postgraduate education offering – is supported by a basic education system that is not producing enough critical thinkers who are equipped for university and work life. Thus, the system requires a double transformation to ensure student-centredness and meet the needs of a future worker.
- Full Text:
- Date Issued: 2019
The use of liquid petroleum gas (LPG) as an alternative automotive fuel in South Africa towards 2030
- Authors: Ognianov, Nadine
- Date: 2019
- Subjects: Automobiles -- Motors -- Exhaust gas -- Economic aspects -- South Africa , Automobiles -- Motors -- Exhaust gas -- Environmental aspects -- South Africa , Automobiles -- Fuel consumption -- Economic aspects -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/42979 , vital:36716
- Description: South Africa is considered to be the economic power house of Africa, yet still lags behind when implementing energy efficient solutions. This can be attributed to bureaucracy and red tape. South Africa is the smallest importer and user of liquefied petroleum gas in Africa. Algeria is the biggest importer and consumer on a domestic scale. The use of liquid petroleum gas as an automotive fuel is not a new concept, either on this continent or the rest of the world. Vehicles have been driving on autogas for many decades and have seen various technological changes and improvements along the way. The latest autogas technology has been tried, tested and improved to be in line with Euro 5 standards. The purpose of the paper is to highlight all the benefits to motorists and to encourage the adoption of liquid petroleum gas (Autogas) as an automotive fuel. The literature review highlights the financial and environmental benefits, as well as identifying the barriers to adoption as well as the critical success factors for adopting autogas as a transport fuel. This resulted in the identification of six independent variables, namely cost, environmental impact, government legislation, infrastructure, public demand and product availability. These variables were then used to construct a conceptual framework to test the perceived outcome, which was the dependant variable.
- Full Text:
- Date Issued: 2019
The use of liquid petroleum gas (LPG) as an alternative automotive fuel in South Africa towards 2030
- Authors: Ognianov, Nadine
- Date: 2019
- Subjects: Automobiles -- Motors -- Exhaust gas -- Economic aspects -- South Africa , Automobiles -- Motors -- Exhaust gas -- Environmental aspects -- South Africa , Automobiles -- Fuel consumption -- Economic aspects -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/42979 , vital:36716
- Description: South Africa is considered to be the economic power house of Africa, yet still lags behind when implementing energy efficient solutions. This can be attributed to bureaucracy and red tape. South Africa is the smallest importer and user of liquefied petroleum gas in Africa. Algeria is the biggest importer and consumer on a domestic scale. The use of liquid petroleum gas as an automotive fuel is not a new concept, either on this continent or the rest of the world. Vehicles have been driving on autogas for many decades and have seen various technological changes and improvements along the way. The latest autogas technology has been tried, tested and improved to be in line with Euro 5 standards. The purpose of the paper is to highlight all the benefits to motorists and to encourage the adoption of liquid petroleum gas (Autogas) as an automotive fuel. The literature review highlights the financial and environmental benefits, as well as identifying the barriers to adoption as well as the critical success factors for adopting autogas as a transport fuel. This resulted in the identification of six independent variables, namely cost, environmental impact, government legislation, infrastructure, public demand and product availability. These variables were then used to construct a conceptual framework to test the perceived outcome, which was the dependant variable.
- Full Text:
- Date Issued: 2019
Virtual reality bridging the gap between work experience required and university qualifications in South Africa
- Authors: Gwatiringa, Tsitsi
- Date: 2019
- Subjects: Employment forecasting -- South Africa , Labor supply -- South Africa -- Forecasting Work environment -- South Africa -- Forecasting
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/42331 , vital:36646
- Description: Increasing technological evolutions are constantly requiring humankind to reform how we plan for the future. Pervasive technologies such as Virtual Reality are making our working life and education to become more digital, complex and interconnected. The job landscape has already been disrupted by the Fourth Industrial Revolution (FIR). The way we work and learn is set to be transformed as the jobs people have and required skills necessary for success are some of the areas most impacted by technological advances such as the FIR and this is particularly concerning for the South African context. New ways of education are required in order to allow future employees to flexibly react to the future world of work and meet the demands of such a digitised working environment. The expected future trajectory of the job landscape may present challenges but there are also unique opportunities. By way of the futures methodology, the intention of this research was to systematically make inquiries, create, suggest and test foreseeable and desirable future visions. Ultimately, the purpose of the research was to assess and suggest plausible futures for the future of education and future of jobs in South Africa. The Six Pillars of Futures Studies approach to research by Inayatullah was applied throughout this study. The mapping (environmental scanning) of Virtual Reality technologies as a driver of change was done, highlighting the impact of such technology on tertiary education and on the world of work. The purpose of the environmental scanning was to uncover existing and driving forces that will influence the future of tertiary education and the future of work. The Causal Layer Analysis (CLA) was the primary futures methodology applied in this research. CLA was used to investigate deeper causal issues from various viewpoints in order to formulate scenarios for the future. The study developed four different future scenarios, namely, “Virtually Going & Thriving”, “Running on Fumes”, “Sneaky Turn” and “Oh Snap! Never Left”. These scenarios can be used as departure points for bridging the gap between education qualifications and skills requirement for jobs in South Africa. Formulated from the “Virtually Going & Thriving" scenario the recommended vision, "Future Vision of Education and Work in South Africa towards 2030" incorporates a realistic, attainable and desirable future that could foreground the improvement of the skills gap in the South African context. The desired future of education and future of work in South Africa is a result of transformation of the tertiary education sector and the acceptance of the Fourth Industrial Revolution, of digital learning, of the new world of work, the demand for new skills - it is a future where Virtual Reality technology is being applied in an innovative approach to equip students with the right skills, to reskill and upskill workers in the workplace and technologies have been leveraged for a sustainable future. The preferred future offered by this research, the “Future Vision of Education and Work in South Africa towards 2030" envisages an education system that broadens access to opportunities and provides the skills and competences that people need to thrive in a new sustainable economy. Education 4.0 can bring a radical shift in the way people think, act and discharge their responsibilities to one another and to the planet. The programmes instituted by "Future Vision of Education and Work in South Africa towards 2030" will build knowledge, skills and values that will be pivotal for the sustainable future of South Africa as a nation.
- Full Text:
- Date Issued: 2019
- Authors: Gwatiringa, Tsitsi
- Date: 2019
- Subjects: Employment forecasting -- South Africa , Labor supply -- South Africa -- Forecasting Work environment -- South Africa -- Forecasting
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/42331 , vital:36646
- Description: Increasing technological evolutions are constantly requiring humankind to reform how we plan for the future. Pervasive technologies such as Virtual Reality are making our working life and education to become more digital, complex and interconnected. The job landscape has already been disrupted by the Fourth Industrial Revolution (FIR). The way we work and learn is set to be transformed as the jobs people have and required skills necessary for success are some of the areas most impacted by technological advances such as the FIR and this is particularly concerning for the South African context. New ways of education are required in order to allow future employees to flexibly react to the future world of work and meet the demands of such a digitised working environment. The expected future trajectory of the job landscape may present challenges but there are also unique opportunities. By way of the futures methodology, the intention of this research was to systematically make inquiries, create, suggest and test foreseeable and desirable future visions. Ultimately, the purpose of the research was to assess and suggest plausible futures for the future of education and future of jobs in South Africa. The Six Pillars of Futures Studies approach to research by Inayatullah was applied throughout this study. The mapping (environmental scanning) of Virtual Reality technologies as a driver of change was done, highlighting the impact of such technology on tertiary education and on the world of work. The purpose of the environmental scanning was to uncover existing and driving forces that will influence the future of tertiary education and the future of work. The Causal Layer Analysis (CLA) was the primary futures methodology applied in this research. CLA was used to investigate deeper causal issues from various viewpoints in order to formulate scenarios for the future. The study developed four different future scenarios, namely, “Virtually Going & Thriving”, “Running on Fumes”, “Sneaky Turn” and “Oh Snap! Never Left”. These scenarios can be used as departure points for bridging the gap between education qualifications and skills requirement for jobs in South Africa. Formulated from the “Virtually Going & Thriving" scenario the recommended vision, "Future Vision of Education and Work in South Africa towards 2030" incorporates a realistic, attainable and desirable future that could foreground the improvement of the skills gap in the South African context. The desired future of education and future of work in South Africa is a result of transformation of the tertiary education sector and the acceptance of the Fourth Industrial Revolution, of digital learning, of the new world of work, the demand for new skills - it is a future where Virtual Reality technology is being applied in an innovative approach to equip students with the right skills, to reskill and upskill workers in the workplace and technologies have been leveraged for a sustainable future. The preferred future offered by this research, the “Future Vision of Education and Work in South Africa towards 2030" envisages an education system that broadens access to opportunities and provides the skills and competences that people need to thrive in a new sustainable economy. Education 4.0 can bring a radical shift in the way people think, act and discharge their responsibilities to one another and to the planet. The programmes instituted by "Future Vision of Education and Work in South Africa towards 2030" will build knowledge, skills and values that will be pivotal for the sustainable future of South Africa as a nation.
- Full Text:
- Date Issued: 2019
A business process management framework for enhancing enterprise resource planning value derived in supply chain optimization
- Authors: Sahdeo, Viresh
- Date: 2018
- Subjects: Reengineering (Management) , Workflow -- Management Performance -- Management Strategic planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/34833 , vital:33459
- Description: Enterprise Resource Planning (ERP) systems easily diffuse knowledge and allow good business decisions for Information System (IS) technological and organizational advancement. This research is an investigation of how to improve the strategic management and operational efficiency of Enterprise Information Systems (EIS). A Business Process Management (BPM) framework was designed to integrate varying perspectives of organizational activities for wider collaboration and value derivation. The systematic methodology of Business process management (BPM) enables corporates to be more effective and efficient through continual process improvement. Elements used to build the BPM framework explain how to successfully derive value, inclusive of the performance indicators to measure outcomes. The model was tested with questionnaire data collected from corporates operating in the Southern African region and further refined based on Cronbach alpha reliability tests. The findings improve the interpretation of the determinants for the success of BPM and ERP IS from the user’s perspective. The results show that continuous improvement efforts and organisational support have positive influence on performance and validate the importance of quality, service, information, integration and workflow dependencies. Originality/value – This research extends prior work of BPM frameworks to follow up on customer orientation and servitization. Studies have not investigated relationship commitment between IT and operational business units. The relationship and interdependence of organisational functions is essential for Supply Chain value creation. Industrialization and information technology(IT) integration faces new opportunities. The agility of IT is further explored more into efforts of collaboration, structure, and innovation for future changes, emerging technologies and practices envisioned. This research seeks to propose a framework for the future development of smart supply chain, which can provide theory and case for intelligent operational activities with key technologies, such as RFID, Neural Networks, machine learning and artificial intelligence(AI).
- Full Text:
- Date Issued: 2018
- Authors: Sahdeo, Viresh
- Date: 2018
- Subjects: Reengineering (Management) , Workflow -- Management Performance -- Management Strategic planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/34833 , vital:33459
- Description: Enterprise Resource Planning (ERP) systems easily diffuse knowledge and allow good business decisions for Information System (IS) technological and organizational advancement. This research is an investigation of how to improve the strategic management and operational efficiency of Enterprise Information Systems (EIS). A Business Process Management (BPM) framework was designed to integrate varying perspectives of organizational activities for wider collaboration and value derivation. The systematic methodology of Business process management (BPM) enables corporates to be more effective and efficient through continual process improvement. Elements used to build the BPM framework explain how to successfully derive value, inclusive of the performance indicators to measure outcomes. The model was tested with questionnaire data collected from corporates operating in the Southern African region and further refined based on Cronbach alpha reliability tests. The findings improve the interpretation of the determinants for the success of BPM and ERP IS from the user’s perspective. The results show that continuous improvement efforts and organisational support have positive influence on performance and validate the importance of quality, service, information, integration and workflow dependencies. Originality/value – This research extends prior work of BPM frameworks to follow up on customer orientation and servitization. Studies have not investigated relationship commitment between IT and operational business units. The relationship and interdependence of organisational functions is essential for Supply Chain value creation. Industrialization and information technology(IT) integration faces new opportunities. The agility of IT is further explored more into efforts of collaboration, structure, and innovation for future changes, emerging technologies and practices envisioned. This research seeks to propose a framework for the future development of smart supply chain, which can provide theory and case for intelligent operational activities with key technologies, such as RFID, Neural Networks, machine learning and artificial intelligence(AI).
- Full Text:
- Date Issued: 2018
A case study of the role of leadership behaviour in the formation of organizational culture
- Authors: Moore, Aminah
- Date: 2018
- Subjects: Leadership -- Botswana -- Maun , Corporate culture -- Botswana -- Maun , Strategic planning -- Botswana -- Maun , Critical incident technique , Organizational behavior -- Botswana -- Maun , Tourism -- Management , Belmond Safaris (Botswana)
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/62061 , vital:28103
- Description: This case study research on the effect of leadership on organizational culture, is based on a small luxury tourism organization – Belmond Safaris – based in Maun, Botswana. The study set out to determine critical incidents that occurred during the tenure of the current general manager with the intention of uncovering her leadership behaviour and how it has shaped the culture of the organization. The literature review identified quantitative and qualitative approaches to researching organizational culture, but settles on Schein’s theory of organizational culture (Schein, 1992; 2010) as the approach adopted in this study. Furthermore, it reviews the various roles of strategic leaders and how these affect the culture of the organization. The study follows a qualitative methodology and applies the Critical Incident Technique to explore how, as a leader, the behaviour of the general manager shaped the organization’s culture. Data triangulation is achieved through the use of multiple sources – interviews, analysis of company documents and the examination of minutes of management meetings. Following the fieldwork, the evidence within the findings of the study required a theoretical reorientation and a shift from strategic leadership to a new focus on relational leadership, highlighting the prominence of social exchanges between the general manager and employees, as opposed to economic exchanges. The study concludes by acknowledging the limitations and delimitations of the study, which include time constraints as well as the deliberate exclusion of certain participants (e.g. camp managers) from the study. In its conclusion the study also presents recommendations for future studies. The researcher recommends a broader study within the tourism industry, as well as a larger and more inclusive sample size, in order to obtain better insights into the study of culture and leadership within organizations.
- Full Text:
- Date Issued: 2018
- Authors: Moore, Aminah
- Date: 2018
- Subjects: Leadership -- Botswana -- Maun , Corporate culture -- Botswana -- Maun , Strategic planning -- Botswana -- Maun , Critical incident technique , Organizational behavior -- Botswana -- Maun , Tourism -- Management , Belmond Safaris (Botswana)
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/62061 , vital:28103
- Description: This case study research on the effect of leadership on organizational culture, is based on a small luxury tourism organization – Belmond Safaris – based in Maun, Botswana. The study set out to determine critical incidents that occurred during the tenure of the current general manager with the intention of uncovering her leadership behaviour and how it has shaped the culture of the organization. The literature review identified quantitative and qualitative approaches to researching organizational culture, but settles on Schein’s theory of organizational culture (Schein, 1992; 2010) as the approach adopted in this study. Furthermore, it reviews the various roles of strategic leaders and how these affect the culture of the organization. The study follows a qualitative methodology and applies the Critical Incident Technique to explore how, as a leader, the behaviour of the general manager shaped the organization’s culture. Data triangulation is achieved through the use of multiple sources – interviews, analysis of company documents and the examination of minutes of management meetings. Following the fieldwork, the evidence within the findings of the study required a theoretical reorientation and a shift from strategic leadership to a new focus on relational leadership, highlighting the prominence of social exchanges between the general manager and employees, as opposed to economic exchanges. The study concludes by acknowledging the limitations and delimitations of the study, which include time constraints as well as the deliberate exclusion of certain participants (e.g. camp managers) from the study. In its conclusion the study also presents recommendations for future studies. The researcher recommends a broader study within the tourism industry, as well as a larger and more inclusive sample size, in order to obtain better insights into the study of culture and leadership within organizations.
- Full Text:
- Date Issued: 2018
A critical analysis of the service quality dimensions of a mobile telecommunication service provider
- Authors: Crous, Pierre
- Date: 2018
- Subjects: Customer relations -- Management , Consumer satisfaction Telecommunication -- Customer services Cell phone services industry
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21571 , vital:29582
- Description: In the current age, companies are redesigning the way they perform daily operations based on the principles of the Fourth Industrial Revolution. Industry 4.0 will lead to the integration of the Internet of Things (IoT), cloud computing and mobilisation into the daily operations of companies across various industries which stay connected to guidance software by means of 3G or 4G SIM cards. This increasing demand for mobilisation and communication technologies has encouraged more interest from investors to invest in the Mobile Telecommunication Industry (MTI). The aforementioned leads to heightened competition among Mobile Telecommunication Service Providers (MTSP), already competing in a fiercely contested market. For service providers to guarantee success in such a highly competitive market, companies should endeavour to provide superior quality and customer-centric services to retain and attract customers. Service providers that provide their customers with quality experiences gain a competitive advantage over rival firms and enjoy increased financial returns. Thus, companies measure their service quality (SQ) continuously to understand what consumers need and want as well as to ascertain how customers perceive the quality of service provision of the organisation. Therefore, this research study introduces and discusses various SQ measurement instruments and dimensions that may be relevant for a MTSP to consider when measuring SQ. This study further provides a broad overview of the latest techniques and best practices that popular service providers have applied globally, to enhance their SQ measurement In order to facilitate the SQ measurement process, researchers have designed different instruments, tailored for measuring SQ in various particular industries, by identifying and incorporating relevant industry-specific SQ dimensions. This enables the measurement of the customer perceived performance of each individual dimension for a particular service provided in a specific industry. In order to initiate a SQ measurement project, companies employ a variety of techniques to collect data. In this research study, the SQ data collection technique and resultant data set of a South African Mobile Telecommunication Service Provider (SAMTSP) were analysed to evaluate present service quality processes and provide guidelines to a SAMTSP on improved processes to implement to determine its service quality levels. Eight independent variables were identified from the quantitative data in the service quality data set provided by a SAMTSP for the purposes of this study. The dependent variable was identified as Performance which served as the unit of measurement for the independent variables. The qualitative data analysis applied to the qualitative data in the provided data set, revealed three Attitudes (key patterns) namely Positive, Neutral and Negative. Moreover, 14 themes were extracted from these Attitudes and which provide deeper insight into customer sentiments with regards to the overall performance of a SAMTSP. The results indicated that the SAMTSP may not have targeted the necessary SQ dimensions. It was also found that the data collection technique employed by the SAMTSP to create the SQ data set had certain limitations that might have negatively impacted upon the relevance and quality of the SQ data collected. The findings further suggest that the MTSP could follow a better SQ measurement process.
- Full Text:
- Date Issued: 2018
A critical analysis of the service quality dimensions of a mobile telecommunication service provider
- Authors: Crous, Pierre
- Date: 2018
- Subjects: Customer relations -- Management , Consumer satisfaction Telecommunication -- Customer services Cell phone services industry
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21571 , vital:29582
- Description: In the current age, companies are redesigning the way they perform daily operations based on the principles of the Fourth Industrial Revolution. Industry 4.0 will lead to the integration of the Internet of Things (IoT), cloud computing and mobilisation into the daily operations of companies across various industries which stay connected to guidance software by means of 3G or 4G SIM cards. This increasing demand for mobilisation and communication technologies has encouraged more interest from investors to invest in the Mobile Telecommunication Industry (MTI). The aforementioned leads to heightened competition among Mobile Telecommunication Service Providers (MTSP), already competing in a fiercely contested market. For service providers to guarantee success in such a highly competitive market, companies should endeavour to provide superior quality and customer-centric services to retain and attract customers. Service providers that provide their customers with quality experiences gain a competitive advantage over rival firms and enjoy increased financial returns. Thus, companies measure their service quality (SQ) continuously to understand what consumers need and want as well as to ascertain how customers perceive the quality of service provision of the organisation. Therefore, this research study introduces and discusses various SQ measurement instruments and dimensions that may be relevant for a MTSP to consider when measuring SQ. This study further provides a broad overview of the latest techniques and best practices that popular service providers have applied globally, to enhance their SQ measurement In order to facilitate the SQ measurement process, researchers have designed different instruments, tailored for measuring SQ in various particular industries, by identifying and incorporating relevant industry-specific SQ dimensions. This enables the measurement of the customer perceived performance of each individual dimension for a particular service provided in a specific industry. In order to initiate a SQ measurement project, companies employ a variety of techniques to collect data. In this research study, the SQ data collection technique and resultant data set of a South African Mobile Telecommunication Service Provider (SAMTSP) were analysed to evaluate present service quality processes and provide guidelines to a SAMTSP on improved processes to implement to determine its service quality levels. Eight independent variables were identified from the quantitative data in the service quality data set provided by a SAMTSP for the purposes of this study. The dependent variable was identified as Performance which served as the unit of measurement for the independent variables. The qualitative data analysis applied to the qualitative data in the provided data set, revealed three Attitudes (key patterns) namely Positive, Neutral and Negative. Moreover, 14 themes were extracted from these Attitudes and which provide deeper insight into customer sentiments with regards to the overall performance of a SAMTSP. The results indicated that the SAMTSP may not have targeted the necessary SQ dimensions. It was also found that the data collection technique employed by the SAMTSP to create the SQ data set had certain limitations that might have negatively impacted upon the relevance and quality of the SQ data collected. The findings further suggest that the MTSP could follow a better SQ measurement process.
- Full Text:
- Date Issued: 2018
A framework for aligning ICT service providers' products and services to the needs of SME customers
- Authors: Mhlongo, Sizwe
- Date: 2018
- Subjects: Small business -- Computer networks , Business enterprises -- information technology Consumer behavior
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/31911 , vital:31861
- Description: Small and medium-sized enterprises (SMEs) have the potential to enhance economic growth and innovation, create jobs, and stimulate competition in the economy. However, SMEs face several challenges that influence their longevity, growth, and success. Information Communication Technology (ICT) adoption has the potential to alleviate some of these challenges faced by SMEs and to enhance their competitiveness. The adoption and use of ICT can bring benefits in terms of increasing their efficiency, innovation, growth and competitive advantages. However, SMEs are currently not taking full advantage of exploiting the potential of ICT products and services. Mostly, SMEs depend on the advice provided by their ICT service providers regarding the best ICT products and services they should adopt due to the lack of in-house ICT skills and capabilities. This treatise investigates the approach and critical success factors for ICT service providers to align their products and services to the needs of SMEs. To evaluate the conceptual framework that was proposed by this study based on the literature review, an empirical study was conducted among the SME respondents within the Gauteng province of South Africa. The questionnaire used for this study collected data to measure the SMEs’ perceptions on the availability, awareness, usage and the value added by the adoption of ICT products and services and the level of the satisfaction of the ICT needs of SMEs. The findings of this study indicate that gaps and misalignments exist between the ICT needs of SMEs and the ICT service providers’ products and services targeted to SMEs. The major discovery from the conducted empirical study revealed that ICT service providers mostly fulfil only the basic level needs of SMEs such as ICT infrastructure needs but do not fully address the higher level needs such as the digital transformation needs of SMEs. In conclusion, this study recommends that it is crucial for ICT services providers to align their products and services to the needs of SMEs in order to successfully target and market to the SME segment.
- Full Text:
- Date Issued: 2018
- Authors: Mhlongo, Sizwe
- Date: 2018
- Subjects: Small business -- Computer networks , Business enterprises -- information technology Consumer behavior
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/31911 , vital:31861
- Description: Small and medium-sized enterprises (SMEs) have the potential to enhance economic growth and innovation, create jobs, and stimulate competition in the economy. However, SMEs face several challenges that influence their longevity, growth, and success. Information Communication Technology (ICT) adoption has the potential to alleviate some of these challenges faced by SMEs and to enhance their competitiveness. The adoption and use of ICT can bring benefits in terms of increasing their efficiency, innovation, growth and competitive advantages. However, SMEs are currently not taking full advantage of exploiting the potential of ICT products and services. Mostly, SMEs depend on the advice provided by their ICT service providers regarding the best ICT products and services they should adopt due to the lack of in-house ICT skills and capabilities. This treatise investigates the approach and critical success factors for ICT service providers to align their products and services to the needs of SMEs. To evaluate the conceptual framework that was proposed by this study based on the literature review, an empirical study was conducted among the SME respondents within the Gauteng province of South Africa. The questionnaire used for this study collected data to measure the SMEs’ perceptions on the availability, awareness, usage and the value added by the adoption of ICT products and services and the level of the satisfaction of the ICT needs of SMEs. The findings of this study indicate that gaps and misalignments exist between the ICT needs of SMEs and the ICT service providers’ products and services targeted to SMEs. The major discovery from the conducted empirical study revealed that ICT service providers mostly fulfil only the basic level needs of SMEs such as ICT infrastructure needs but do not fully address the higher level needs such as the digital transformation needs of SMEs. In conclusion, this study recommends that it is crucial for ICT services providers to align their products and services to the needs of SMEs in order to successfully target and market to the SME segment.
- Full Text:
- Date Issued: 2018
A framework for financing public transport infrastructure in South Africa
- Authors: Nobaza, Lwazi Bruce
- Date: 2018
- Subjects: Local transit -- South Africa -- Finance , Urban transportation -- South Africa -- Finance Transportation and state -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22703 , vital:30059
- Description: South African cities are faced with still challenges of economic and spatial exclusion due to the legacy of apartheid, growing need for housing opportunities, high transport costs, long commuting times between work and home, and poor integration of different modes of public transport. Although there is a strong association between public transport infrastructure investment and socio-spatial transformation, the current backlog of public transport infrastructure and the inability of public funds to address such backlog inhibit spatial transformation and socio-economic integration. Notably, public transport has a potential to expedite spatial transformation and social integration and also stimulate the economy but it is still underfunded. There are numerous alternative and innovative mechanisms that are applied internationally, that can help with financing of public transport infrastructure financing, but few or none have been applied in a South African context. The purpose of this study is to explore alternative funding mechanisms and provide a conceptual framework for that will ensure availability of finances that are critical for financing public transport infrastructure in South Africa. Literature review provides international best practices in the financing of public transport infrastructure that can be replicated in South Africa. This resulted in the identification of six independent variables, namely government funding, external financing, public private partnerships, risk management, property value capture and institutional environment and two intervening variables, namely feasibility and viability. These variables were then utilised to develop a conceptual framework with suggested hypotheses on the financing of public transport infrastructure in South Africa. Primary data was then statistically analysed to test the proposed conceptual framework and hypothesised relationships. The empirical study provides little evidence of significant relationships between dependent variables of the study, namely perceived success of financing public transport infrastructure in South Africa and the independent and intervening variables. However, the study highlights that feasibility and financial viability are preconditions for sustainable investments into public transport infrastructure. These can be only achieved in an investment climate with a conducive policy and legislative framework that does not only protect interests of various investors but also utilises government funding to leverage private sector finance. This will ensure that long term objectives spatial transformation of urban areas is achieved.
- Full Text:
- Date Issued: 2018
- Authors: Nobaza, Lwazi Bruce
- Date: 2018
- Subjects: Local transit -- South Africa -- Finance , Urban transportation -- South Africa -- Finance Transportation and state -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22703 , vital:30059
- Description: South African cities are faced with still challenges of economic and spatial exclusion due to the legacy of apartheid, growing need for housing opportunities, high transport costs, long commuting times between work and home, and poor integration of different modes of public transport. Although there is a strong association between public transport infrastructure investment and socio-spatial transformation, the current backlog of public transport infrastructure and the inability of public funds to address such backlog inhibit spatial transformation and socio-economic integration. Notably, public transport has a potential to expedite spatial transformation and social integration and also stimulate the economy but it is still underfunded. There are numerous alternative and innovative mechanisms that are applied internationally, that can help with financing of public transport infrastructure financing, but few or none have been applied in a South African context. The purpose of this study is to explore alternative funding mechanisms and provide a conceptual framework for that will ensure availability of finances that are critical for financing public transport infrastructure in South Africa. Literature review provides international best practices in the financing of public transport infrastructure that can be replicated in South Africa. This resulted in the identification of six independent variables, namely government funding, external financing, public private partnerships, risk management, property value capture and institutional environment and two intervening variables, namely feasibility and viability. These variables were then utilised to develop a conceptual framework with suggested hypotheses on the financing of public transport infrastructure in South Africa. Primary data was then statistically analysed to test the proposed conceptual framework and hypothesised relationships. The empirical study provides little evidence of significant relationships between dependent variables of the study, namely perceived success of financing public transport infrastructure in South Africa and the independent and intervening variables. However, the study highlights that feasibility and financial viability are preconditions for sustainable investments into public transport infrastructure. These can be only achieved in an investment climate with a conducive policy and legislative framework that does not only protect interests of various investors but also utilises government funding to leverage private sector finance. This will ensure that long term objectives spatial transformation of urban areas is achieved.
- Full Text:
- Date Issued: 2018
A framework for managing the impact of information communication technology on employee well-being
- Authors: Ackerman, Richard
- Date: 2018
- Subjects: Work environment -- Psychological aspects , Work -- Technological innovations Employees -- Mental health Job stress Flextime
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21449 , vital:29523
- Description: Employees who work with Information Communication Technology (hereafter referred to as ICT) face a risk in a rise of portable work. This in turn provides a means for employees to be connected to work, even when at home. Flexible work solutions and ability to work any hour of the week creates non-standard work schedules, which in turn can lead to a condition of work-a-holism. In most cases, this phenomena is driven by the belief that being constantly available to work demonstrates a devotion to one’s career and employer. The higher demands placed on employees, are in most cases at the expense of employees’ health, work-life balance and overall well-being. The primary objective of this study is therefore to establish whether the use of ICT outside of normal working hours affects employee well-being, as measured in terms of work-life balance. The second objective of this study is to provide the Target Company within the automotive component supply industry located in Port Elizabeth, in the Republic of South Africa, with a framework for managing the impact of ICT on employee well-being. The research paper has been prompted by the Target Company having recently introduced flexible working solutions for its employees. Research on the topic of alternative forms of work schedules, has shown flexible working arrangements gives employees more choice and control over where, when and by how much they work. Flexibility allows employees to actively shape their working conditions which helps them solve the demands of integrating personal life and work commitments. Whether management should encourage or permit the use of ICT amongst its employees to extend beyond normal working hours however remains unclear. In order to answer the research questions, this study has applied a quantitative, positivistic and deductive research based methodology. The approach applied within this study included conducting an extensive literature review on the effects of ICT use after hours on employee well-being. Thereafter using literature as a foundation, a measuring instrument was constructed in the form of an online questionnaire. The questionnaire was emailed to respondents to collect primary data, in order to measure the dependent and independent variables in terms of the hypothesised relationships. Testing of the variables followed, in order to establish whether the use of ICT use after hours negatively impacts employee well-being as measured in terms of work-life balance and stress. Secondly, the study set out to establish whether flexible working conditions linked to ICT use after hours negatively impacts on employee work-life balance. Thirdly, the relationship between physiological aspects such as age, gender and ethnicity were interrogated to establish an employees’ ability to adapt to changing work conditions, brought about as a direct result of ICT. Lastly, this study set out to establish which ICT tool (email, cellular phone, smartphone or other) has the highest impact on employee wellness. The data collection process yielded a sample of 103 respondents in middle and senior management levels of the Target Company, with 97% being recipients of employer provided ICT tools. These respondents represented the employees who are most likely to be affected by the phenomena under investigation. The survey data was captured and analysed using descriptive statistical techniques. The interpretation revealed aspects which formed the basis for managerial recommendations in the form of a proposed framework to manage the impact of ICT on employee well-being. The findings of the study found that the use of ICT outside of normal working hours has a negative influence on employee well-being as measured in terms of work-life balance and stress. The literature review findings were confirmed as supporting the statement that flexible working conditions linked to ICT use after hours having a positive influence on employee work-life balance. A further finding of the study was the confirmation of physiological aspects affects an employees’ ability to adapt to changing working conditions, thereby having a negative influence on employee work-life balance. Lastly, to the question of which ICT tool has the biggest impact on well-being, it was found that differing ICT tools (email, cellular, smartphone, or other) do not have a negative influence on employee wellness. These findings formed the basis for the recommendations in the form of a framework which has been proposed to manage the impact of ICT on employee well-being. The most pertinent aspect of the framework includes the employer communicating a well-defined ICT usage policy, which clearly outlines a standard operating procedure in relation to ICT use to all its employees. The findings furthermore propose that the employer should take the time to explain and train its employees as to what is considered acceptable and non-acceptable use of ICT devices, especially in relation to after hour use and leave absences from work. To ensure employee well-being, employees should be encouraged to implement defined time blocks for when they are available for work and when they are not. This can be applied through the act of switching off their ICT devices, which constitutes a boundary work tactic as an action in order to prevent work-related interruptions in the private sphere. While the employer can take described measures, it should also be noted that there is responsibility on the part of the employee to ensure personal wellness, including regular exercise, relaxation, and taking appropriate breaks when necessary. Moreover, employees can apply work and life boundary management techniques through the selective use of devices. By not applying automatic work email updates on ICT devices such as smart phones is yet another boundary management technique which can be utilised by employees. There are a range of practical suggestions which are proposed as a method to minimize the risk of ICT use on employee well-being within this research document. The above proposals have only served to highlight a select few aspects. While it is acknowledged that there are important advantages associated with the development and use of ICT, it is equally important to allow employees to recharge their batteries in the form of appropriate downtime to regain perspective, thus allowing the organisation to maintain its competitive advantage, with the well-being of its employees taken to heart.
- Full Text:
- Date Issued: 2018
- Authors: Ackerman, Richard
- Date: 2018
- Subjects: Work environment -- Psychological aspects , Work -- Technological innovations Employees -- Mental health Job stress Flextime
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21449 , vital:29523
- Description: Employees who work with Information Communication Technology (hereafter referred to as ICT) face a risk in a rise of portable work. This in turn provides a means for employees to be connected to work, even when at home. Flexible work solutions and ability to work any hour of the week creates non-standard work schedules, which in turn can lead to a condition of work-a-holism. In most cases, this phenomena is driven by the belief that being constantly available to work demonstrates a devotion to one’s career and employer. The higher demands placed on employees, are in most cases at the expense of employees’ health, work-life balance and overall well-being. The primary objective of this study is therefore to establish whether the use of ICT outside of normal working hours affects employee well-being, as measured in terms of work-life balance. The second objective of this study is to provide the Target Company within the automotive component supply industry located in Port Elizabeth, in the Republic of South Africa, with a framework for managing the impact of ICT on employee well-being. The research paper has been prompted by the Target Company having recently introduced flexible working solutions for its employees. Research on the topic of alternative forms of work schedules, has shown flexible working arrangements gives employees more choice and control over where, when and by how much they work. Flexibility allows employees to actively shape their working conditions which helps them solve the demands of integrating personal life and work commitments. Whether management should encourage or permit the use of ICT amongst its employees to extend beyond normal working hours however remains unclear. In order to answer the research questions, this study has applied a quantitative, positivistic and deductive research based methodology. The approach applied within this study included conducting an extensive literature review on the effects of ICT use after hours on employee well-being. Thereafter using literature as a foundation, a measuring instrument was constructed in the form of an online questionnaire. The questionnaire was emailed to respondents to collect primary data, in order to measure the dependent and independent variables in terms of the hypothesised relationships. Testing of the variables followed, in order to establish whether the use of ICT use after hours negatively impacts employee well-being as measured in terms of work-life balance and stress. Secondly, the study set out to establish whether flexible working conditions linked to ICT use after hours negatively impacts on employee work-life balance. Thirdly, the relationship between physiological aspects such as age, gender and ethnicity were interrogated to establish an employees’ ability to adapt to changing work conditions, brought about as a direct result of ICT. Lastly, this study set out to establish which ICT tool (email, cellular phone, smartphone or other) has the highest impact on employee wellness. The data collection process yielded a sample of 103 respondents in middle and senior management levels of the Target Company, with 97% being recipients of employer provided ICT tools. These respondents represented the employees who are most likely to be affected by the phenomena under investigation. The survey data was captured and analysed using descriptive statistical techniques. The interpretation revealed aspects which formed the basis for managerial recommendations in the form of a proposed framework to manage the impact of ICT on employee well-being. The findings of the study found that the use of ICT outside of normal working hours has a negative influence on employee well-being as measured in terms of work-life balance and stress. The literature review findings were confirmed as supporting the statement that flexible working conditions linked to ICT use after hours having a positive influence on employee work-life balance. A further finding of the study was the confirmation of physiological aspects affects an employees’ ability to adapt to changing working conditions, thereby having a negative influence on employee work-life balance. Lastly, to the question of which ICT tool has the biggest impact on well-being, it was found that differing ICT tools (email, cellular, smartphone, or other) do not have a negative influence on employee wellness. These findings formed the basis for the recommendations in the form of a framework which has been proposed to manage the impact of ICT on employee well-being. The most pertinent aspect of the framework includes the employer communicating a well-defined ICT usage policy, which clearly outlines a standard operating procedure in relation to ICT use to all its employees. The findings furthermore propose that the employer should take the time to explain and train its employees as to what is considered acceptable and non-acceptable use of ICT devices, especially in relation to after hour use and leave absences from work. To ensure employee well-being, employees should be encouraged to implement defined time blocks for when they are available for work and when they are not. This can be applied through the act of switching off their ICT devices, which constitutes a boundary work tactic as an action in order to prevent work-related interruptions in the private sphere. While the employer can take described measures, it should also be noted that there is responsibility on the part of the employee to ensure personal wellness, including regular exercise, relaxation, and taking appropriate breaks when necessary. Moreover, employees can apply work and life boundary management techniques through the selective use of devices. By not applying automatic work email updates on ICT devices such as smart phones is yet another boundary management technique which can be utilised by employees. There are a range of practical suggestions which are proposed as a method to minimize the risk of ICT use on employee well-being within this research document. The above proposals have only served to highlight a select few aspects. While it is acknowledged that there are important advantages associated with the development and use of ICT, it is equally important to allow employees to recharge their batteries in the form of appropriate downtime to regain perspective, thus allowing the organisation to maintain its competitive advantage, with the well-being of its employees taken to heart.
- Full Text:
- Date Issued: 2018
A framework to address the shortage of registered nurses in South Africa in alignment with the national health insurance requirement
- Authors: Venturini, Ronwyn
- Date: 2018
- Subjects: Nursing -- South Africa , Nursing -- Manpower -- South Africa Nursing services -- South Africa -- Administration Skilled labor -- South Africa Labor supply -- South Africa Manpower planning -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/36782 , vital:34054
- Description: In South Africa, there is a dire need for good quality healthcare in the public and private sectors. To achieve the aforementioned, the shortage of medical personnel is of utmost concern and the ability to retain these qualified individuals an even greater dilemma. The Department of Health in South Africa has embarked on a National Health Insurance model they want to introduce similar to the first world countries such as the British and American systems whereby medical insurance is free for all and not a single citizen is left unattended in their time of need. The primary purpose of this study was to identify a framework that will enable the South African government to implement a successful National Health Insurance system. Key theoretical factors (remuneration and rewards, work climate, stress, job satisfaction, recognition and bedside nursing) were investigated to ascertain what the key contributors are regarding the shortage of registered nurses. The identification of pertinent factors will promote the retention of nurses, which represent the population of this study. A questionnaire was designed by the researcher to collect the data from the sample, which consisted of 99 registered nurses in both public and the private sectors in South Africa across the provinces namely Gauteng, Eastern Cape, Western Cape Kwa-Zulu Natal, Free State, Limpopo and North West. The data collection process included electronic and hard copies of the questionnaires that were administered using the self-selected sampling and snowball non-probability sampling strategies. Descriptive statistics were conducted on the empirical data collected; and inferential statistics in the form of multiple regression analysis was used to test the hypotheses formulated. The study found that recognition is the only contributor that is directly related to the shortage of registered nurses. The framework established should assist policy makers and government to understand the contributing factors exacerbating the shortage of registered nurses.
- Full Text:
- Date Issued: 2018
- Authors: Venturini, Ronwyn
- Date: 2018
- Subjects: Nursing -- South Africa , Nursing -- Manpower -- South Africa Nursing services -- South Africa -- Administration Skilled labor -- South Africa Labor supply -- South Africa Manpower planning -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/36782 , vital:34054
- Description: In South Africa, there is a dire need for good quality healthcare in the public and private sectors. To achieve the aforementioned, the shortage of medical personnel is of utmost concern and the ability to retain these qualified individuals an even greater dilemma. The Department of Health in South Africa has embarked on a National Health Insurance model they want to introduce similar to the first world countries such as the British and American systems whereby medical insurance is free for all and not a single citizen is left unattended in their time of need. The primary purpose of this study was to identify a framework that will enable the South African government to implement a successful National Health Insurance system. Key theoretical factors (remuneration and rewards, work climate, stress, job satisfaction, recognition and bedside nursing) were investigated to ascertain what the key contributors are regarding the shortage of registered nurses. The identification of pertinent factors will promote the retention of nurses, which represent the population of this study. A questionnaire was designed by the researcher to collect the data from the sample, which consisted of 99 registered nurses in both public and the private sectors in South Africa across the provinces namely Gauteng, Eastern Cape, Western Cape Kwa-Zulu Natal, Free State, Limpopo and North West. The data collection process included electronic and hard copies of the questionnaires that were administered using the self-selected sampling and snowball non-probability sampling strategies. Descriptive statistics were conducted on the empirical data collected; and inferential statistics in the form of multiple regression analysis was used to test the hypotheses formulated. The study found that recognition is the only contributor that is directly related to the shortage of registered nurses. The framework established should assist policy makers and government to understand the contributing factors exacerbating the shortage of registered nurses.
- Full Text:
- Date Issued: 2018
A framework to enhance the appreciation and motivation of employees in an automotive factory
- Authors: Parsons, Paul Benjamin
- Date: 2018
- Subjects: Employee motivation , Work ethic Incentive awards Employees|xRating of Motor vehicle industry -- Psychological aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/23059 , vital:30402
- Description: Manufacturing in South Africa is constantly under pressure to produce more for less, and the automotive industry is no exception. Well known initiatives like “just-in-time” (JIT) manufacturing; “flexible manufacturing systems” (FMS); and “lean manufacturing”, are some of the strategies that manufacturing adopted to increase productivity. Due to the comparative extremely high capital investments that need to be spent before a single unit is built, manufacturing can only be competitive by exploring economics of scale; in doing this, manufacturers recoup capital outflow and start showing profit. Should this require that an employee be treated in the same way: used as an input into the production process? Human capital theory has been around for many decades, proclaiming that employees are more than just labourers. Gone are the days when work was an exchange between labour and money. Both parties demand more from each other. Employers want more commitment, efficiency and flexibility; employees, on the other hand, want more autonomy, purpose and appreciation. Employees are a company‟s biggest assets if treated and motivated correctly. Employee motivation is not a new concept – theorists and likeminded people have tried to dissect and understand the topic over millennia. It seems, however, that whenever a theory is formulated people‟s perception changes (almost like trying to hit a moving target). Some theorists claim that a totally new rule set is required to motivate employees in the information age. The bottom line seems to be that in order for companies to gain advantage from human capital, the area-specific motivational environment needs to be understood. Only when this is accomplished, can policies and incentives be aligned, resulting in a more committed, efficient and flexible employee. It is therefore imperative for an employer to understand both what motivates his or her employees, and what these employees recognise as appreciation.
- Full Text:
- Date Issued: 2018
- Authors: Parsons, Paul Benjamin
- Date: 2018
- Subjects: Employee motivation , Work ethic Incentive awards Employees|xRating of Motor vehicle industry -- Psychological aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/23059 , vital:30402
- Description: Manufacturing in South Africa is constantly under pressure to produce more for less, and the automotive industry is no exception. Well known initiatives like “just-in-time” (JIT) manufacturing; “flexible manufacturing systems” (FMS); and “lean manufacturing”, are some of the strategies that manufacturing adopted to increase productivity. Due to the comparative extremely high capital investments that need to be spent before a single unit is built, manufacturing can only be competitive by exploring economics of scale; in doing this, manufacturers recoup capital outflow and start showing profit. Should this require that an employee be treated in the same way: used as an input into the production process? Human capital theory has been around for many decades, proclaiming that employees are more than just labourers. Gone are the days when work was an exchange between labour and money. Both parties demand more from each other. Employers want more commitment, efficiency and flexibility; employees, on the other hand, want more autonomy, purpose and appreciation. Employees are a company‟s biggest assets if treated and motivated correctly. Employee motivation is not a new concept – theorists and likeminded people have tried to dissect and understand the topic over millennia. It seems, however, that whenever a theory is formulated people‟s perception changes (almost like trying to hit a moving target). Some theorists claim that a totally new rule set is required to motivate employees in the information age. The bottom line seems to be that in order for companies to gain advantage from human capital, the area-specific motivational environment needs to be understood. Only when this is accomplished, can policies and incentives be aligned, resulting in a more committed, efficient and flexible employee. It is therefore imperative for an employer to understand both what motivates his or her employees, and what these employees recognise as appreciation.
- Full Text:
- Date Issued: 2018
A model for smart factories in the automotive sector
- Authors: Leo, Jo-Anne Ronell
- Date: 2018
- Subjects: Internet of things , Manufacturing processes -- Automation Labor supply -- Effect of technological innovations on Cloud computing
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22531 , vital:29997
- Description: The manufacturing industry is on the brink of transformation, with smart factories and digitalisation at the forefront. New challenges such as globalisation, cost pressure and consumer demands are imminent in the current environment. In order to overcome these challenges, the Fourth Industrial Revolution, also known as Industry 4.0 has emerged. Industry 4.0 promotes the computerisation of manufacturing facilities and emphasises an end-to-end digitalisation of physical resources and integration of processes through the entire value chain. The smart factory, a component of Industry 4.0, is a self-organised, modular, highly flexible and reconfigurable factory that enables production of customised products at low cost, therefore maximising profitability. Manufacturing processes are driven by technologies such as cyber-physical systems, big data, collaborative robots and the Internet of Things. This allows autonomous communication throughout the value chain between machine-to-machine and human-to-machine. Organisations consider automation and technology as strategic business tools which are used to increase short and long term profits and realise operating objectives. In contrast, the implementation of automation and technology in the workplace raises labour concerns, fear of layoffs and redundancies among the workforce. This unease, in turn, influences the employees’ attitude towards technology which could lead either to its acceptance or refusal thereof. The purpose of this research is to enhance the understanding of smart factories in the automotive industry by conducting a systematic analysis of the factors which influence the attitude of those involved towards a smart factory implementation. This study focuses on the perceptions among employees and management. The research is an quantitative study consisting of a literature review of the key concepts related to Industry 4.0, smart factories and technology-acceptance theories. The empirical study consisted of surveys completed by management and employees of one of the automotive Original Equipment Manufacturers (OEM), in South Africa. The questionnaire used in this research consists of questions regarding demographic data and questions regarding the perception of change and factors influencing the attitudes towards the acceptance of technology within the OEM. To summarise the data into a more condensed form which could simplify the identification of patterns in the data, descriptive statistics were used. Inferential statistics were used to validate if the conclusions made from the sample data could be inferred to a larger population. Various factors influence the perception about ease of use and usefulness, which then in turn influences the attitude and the intention to use technology. These factors have been examined by numerous authors in the technology acceptance literature. Recommended factors based on the statistical analysis of the questionnaire results were identified. A model identified the following factors as having an influence on the Attitude towards the Positive Impact of Smart Factories within the OEM: Skills and Training, Individual Characteristics, Trust, Organisational Culture, Resources and Costs and Job Security. The importance of each factor was identified to understand its function in how to improve the implementation of smart factories. This research suggested improvements for the automotive OEM based on the statistical analysis of the survey results. Inconclusive results were indicated on three variables and these should be improved, namely, Organisational Culture, Job Security and Security and International / National Standards. Two sub-groups were defined by different job levels and different perceptions were found concerning the factors that were measured. People at different job levels in the OEM perceived medium to large significant differences in all the factors comprising the proposed model of the Attitude towards a Smart Factory. The smart factory model developed in this study specified the factors which influence the Attitude towards a Smart Factory within the automotive sector and the effect these factors have on technology acceptance.
- Full Text:
- Date Issued: 2018
- Authors: Leo, Jo-Anne Ronell
- Date: 2018
- Subjects: Internet of things , Manufacturing processes -- Automation Labor supply -- Effect of technological innovations on Cloud computing
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22531 , vital:29997
- Description: The manufacturing industry is on the brink of transformation, with smart factories and digitalisation at the forefront. New challenges such as globalisation, cost pressure and consumer demands are imminent in the current environment. In order to overcome these challenges, the Fourth Industrial Revolution, also known as Industry 4.0 has emerged. Industry 4.0 promotes the computerisation of manufacturing facilities and emphasises an end-to-end digitalisation of physical resources and integration of processes through the entire value chain. The smart factory, a component of Industry 4.0, is a self-organised, modular, highly flexible and reconfigurable factory that enables production of customised products at low cost, therefore maximising profitability. Manufacturing processes are driven by technologies such as cyber-physical systems, big data, collaborative robots and the Internet of Things. This allows autonomous communication throughout the value chain between machine-to-machine and human-to-machine. Organisations consider automation and technology as strategic business tools which are used to increase short and long term profits and realise operating objectives. In contrast, the implementation of automation and technology in the workplace raises labour concerns, fear of layoffs and redundancies among the workforce. This unease, in turn, influences the employees’ attitude towards technology which could lead either to its acceptance or refusal thereof. The purpose of this research is to enhance the understanding of smart factories in the automotive industry by conducting a systematic analysis of the factors which influence the attitude of those involved towards a smart factory implementation. This study focuses on the perceptions among employees and management. The research is an quantitative study consisting of a literature review of the key concepts related to Industry 4.0, smart factories and technology-acceptance theories. The empirical study consisted of surveys completed by management and employees of one of the automotive Original Equipment Manufacturers (OEM), in South Africa. The questionnaire used in this research consists of questions regarding demographic data and questions regarding the perception of change and factors influencing the attitudes towards the acceptance of technology within the OEM. To summarise the data into a more condensed form which could simplify the identification of patterns in the data, descriptive statistics were used. Inferential statistics were used to validate if the conclusions made from the sample data could be inferred to a larger population. Various factors influence the perception about ease of use and usefulness, which then in turn influences the attitude and the intention to use technology. These factors have been examined by numerous authors in the technology acceptance literature. Recommended factors based on the statistical analysis of the questionnaire results were identified. A model identified the following factors as having an influence on the Attitude towards the Positive Impact of Smart Factories within the OEM: Skills and Training, Individual Characteristics, Trust, Organisational Culture, Resources and Costs and Job Security. The importance of each factor was identified to understand its function in how to improve the implementation of smart factories. This research suggested improvements for the automotive OEM based on the statistical analysis of the survey results. Inconclusive results were indicated on three variables and these should be improved, namely, Organisational Culture, Job Security and Security and International / National Standards. Two sub-groups were defined by different job levels and different perceptions were found concerning the factors that were measured. People at different job levels in the OEM perceived medium to large significant differences in all the factors comprising the proposed model of the Attitude towards a Smart Factory. The smart factory model developed in this study specified the factors which influence the Attitude towards a Smart Factory within the automotive sector and the effect these factors have on technology acceptance.
- Full Text:
- Date Issued: 2018
A performance management model for organisational performance excellence in the South African railway industry
- Authors: Mtati, Tabisa
- Date: 2018
- Subjects: Performance -- Management , Success in business -- South Africa Railroads -- South Africa -- Track
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/33043 , vital:32501
- Description: The South African railway industry has seven times more of labour productivity than its counterparts within Sub-Saharan Africa. Though, when compared to countries in Europe, the United States of America, and China, the South African railway industry is non-competitive. The National Railway Safety Regulator of South Africa (NRSR) has been gradually considering novel ways of measuring organisational performance which encompass a broad approach that goes beyond infrastructure. To that end, a business excellence model adoption is proposed for an integrated agile performance management system. Performance management is viewed as a method that involves measuring goals against a set of standards within an organisation so as to evaluate whether or not the intended objectives have been (successfully) accomplished. Management quality systems (MQS) is one seamless system which integrates the Individual Performance Assessments, ISO-Systems, and Total Quality Management (TQM) in order to achieve the operational distinction in pursuit of the organisational performance excellence. Similarly, organisational excellence is continuous efforts made to build an internal framework of standards and processes intended to involve and motivate employees to deliver products and services within organisational expectations. Various business excellence models, such as the European Framework of Quality Management (EFQM), Common Assessment Framework (CAF), Malcolm Bridge National Quality Awards (MBNQA), International Standard Organisation (ISO) 9000/1/4 and South African Excellence Models (SAEM) have been proposed as continuous improvement (CI) tools. Embedded within these frameworks are areas such as leadership, strategic planning, total quality human resources management, CI, communications, culture, process management and organisational results. Even though attention has been paid to quality performance management in literature, limited empirical research has been conducted on the impact of these models to organisational performance in the railway industry. Moreover, few studies have been conducted to investigate this within the South African context. In this study, the difference in perceptions regarding the envisioned model will be measured to determine the level of employee awareness on quality management. Secondly, the impact of the implementation of MQS factors on organisational performance is investigated to determine critical success factors. Lastly, the barriers to effective MQS implementation are explored and discussed. The study focuses on enablers (i.e. leadership, strategy planning, total quality human resources management, CI, communications, culture and process management) and their impact on organisational performance. An empirical survey has been conducted in this study to examine the influence of the identified factors on business performance. In order to measure the impact of the above factors on improving of organisational performance, the MQS model has been used. The data collected has been statistically analysed using descriptive statistics, correlational relationships and regression analysis. The results of the study indicate that the MQS is useful and effective for the improvement of organisational performance in pursuit of organisational excellence. Furthermore, the critical success factors that, when prioritised, will directly influence organisational performance have been identified. Also, all the measured factors are correlated with organisational performance. It has been proven that though there are signs of implementation of MQS, the employees have not yet owned the process and do not implement quality practises in their daily operations. It is recommended that for future studies a more representative sample be sought in order to validate the relationship between strategy planning; communication and organisational performance, and the overall impact of implementing of MQS in the rail industry.
- Full Text:
- Date Issued: 2018
- Authors: Mtati, Tabisa
- Date: 2018
- Subjects: Performance -- Management , Success in business -- South Africa Railroads -- South Africa -- Track
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/33043 , vital:32501
- Description: The South African railway industry has seven times more of labour productivity than its counterparts within Sub-Saharan Africa. Though, when compared to countries in Europe, the United States of America, and China, the South African railway industry is non-competitive. The National Railway Safety Regulator of South Africa (NRSR) has been gradually considering novel ways of measuring organisational performance which encompass a broad approach that goes beyond infrastructure. To that end, a business excellence model adoption is proposed for an integrated agile performance management system. Performance management is viewed as a method that involves measuring goals against a set of standards within an organisation so as to evaluate whether or not the intended objectives have been (successfully) accomplished. Management quality systems (MQS) is one seamless system which integrates the Individual Performance Assessments, ISO-Systems, and Total Quality Management (TQM) in order to achieve the operational distinction in pursuit of the organisational performance excellence. Similarly, organisational excellence is continuous efforts made to build an internal framework of standards and processes intended to involve and motivate employees to deliver products and services within organisational expectations. Various business excellence models, such as the European Framework of Quality Management (EFQM), Common Assessment Framework (CAF), Malcolm Bridge National Quality Awards (MBNQA), International Standard Organisation (ISO) 9000/1/4 and South African Excellence Models (SAEM) have been proposed as continuous improvement (CI) tools. Embedded within these frameworks are areas such as leadership, strategic planning, total quality human resources management, CI, communications, culture, process management and organisational results. Even though attention has been paid to quality performance management in literature, limited empirical research has been conducted on the impact of these models to organisational performance in the railway industry. Moreover, few studies have been conducted to investigate this within the South African context. In this study, the difference in perceptions regarding the envisioned model will be measured to determine the level of employee awareness on quality management. Secondly, the impact of the implementation of MQS factors on organisational performance is investigated to determine critical success factors. Lastly, the barriers to effective MQS implementation are explored and discussed. The study focuses on enablers (i.e. leadership, strategy planning, total quality human resources management, CI, communications, culture and process management) and their impact on organisational performance. An empirical survey has been conducted in this study to examine the influence of the identified factors on business performance. In order to measure the impact of the above factors on improving of organisational performance, the MQS model has been used. The data collected has been statistically analysed using descriptive statistics, correlational relationships and regression analysis. The results of the study indicate that the MQS is useful and effective for the improvement of organisational performance in pursuit of organisational excellence. Furthermore, the critical success factors that, when prioritised, will directly influence organisational performance have been identified. Also, all the measured factors are correlated with organisational performance. It has been proven that though there are signs of implementation of MQS, the employees have not yet owned the process and do not implement quality practises in their daily operations. It is recommended that for future studies a more representative sample be sought in order to validate the relationship between strategy planning; communication and organisational performance, and the overall impact of implementing of MQS in the rail industry.
- Full Text:
- Date Issued: 2018