A framework for the successful management of the service suppliers in the public sector in South Africa
- Authors: Fudu, Anele George
- Date: 2021-04
- Subjects: Management , Business logistics , Government business enterprises -- Management
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51411 , vital:43272
- Description: The Public sector outsources the service to the private service suppliers through tendering and the awarding of contracts to the successful service providers. There is a lot of money budgeted and spent on service providers; therefore, there is a great need to manage the service providers successfully, in order to deliver a reliable service to the community; and to reduce the cost thereof. The study focused on the successful management of the service suppliers, in order to deliver contract deliverables. Poor performance of the service providers might well lead to schedule overruns, contract over-expenditure and contract cancellations. Inadequate performance management causes service suppliers not to perform at their optimum level. The study aimed to contribute to the development of the framework for performance management of the service suppliers in the public sector in South Africa. The primary objectives of the study were to investigate and develop a framework for managing and enhancing the performance of the service suppliers in the public sector. More specifically, the study investigated the influence of scope of work, a contract strategy, performance management, risk management and change management. The study sought to formulate a structured and practical approach on how to manage service suppliers to the public sector. The study will seek to understand what influences the success for the win-win approach in the Public Sector and Services Suppliers – so that both parties can see themselves as partners in the delivery of the services. The sample consists of 70 employees across all the public sector in South Africa, which consists of national government, provincial municipalities, district municipalities, local government and State-owned companies. The study targeted those respondents involved in the management of the service suppliers to the public study. The empirical results show that the management of the service providers’ performance in the public sector is critical to the service delivery and the management of the final cost. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Fudu, Anele George
- Date: 2021-04
- Subjects: Management , Business logistics , Government business enterprises -- Management
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51411 , vital:43272
- Description: The Public sector outsources the service to the private service suppliers through tendering and the awarding of contracts to the successful service providers. There is a lot of money budgeted and spent on service providers; therefore, there is a great need to manage the service providers successfully, in order to deliver a reliable service to the community; and to reduce the cost thereof. The study focused on the successful management of the service suppliers, in order to deliver contract deliverables. Poor performance of the service providers might well lead to schedule overruns, contract over-expenditure and contract cancellations. Inadequate performance management causes service suppliers not to perform at their optimum level. The study aimed to contribute to the development of the framework for performance management of the service suppliers in the public sector in South Africa. The primary objectives of the study were to investigate and develop a framework for managing and enhancing the performance of the service suppliers in the public sector. More specifically, the study investigated the influence of scope of work, a contract strategy, performance management, risk management and change management. The study sought to formulate a structured and practical approach on how to manage service suppliers to the public sector. The study will seek to understand what influences the success for the win-win approach in the Public Sector and Services Suppliers – so that both parties can see themselves as partners in the delivery of the services. The sample consists of 70 employees across all the public sector in South Africa, which consists of national government, provincial municipalities, district municipalities, local government and State-owned companies. The study targeted those respondents involved in the management of the service suppliers to the public study. The empirical results show that the management of the service providers’ performance in the public sector is critical to the service delivery and the management of the final cost. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
An assessment of factors affecting distribution models: an FMCG perspective
- Reshalin, Kumesh Sivaram Jay
- Authors: Reshalin, Kumesh Sivaram Jay
- Date: 2013
- Subjects: Business logistics , Delivery of goods , Shipment of goods
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8907 , http://hdl.handle.net/10948/d1021024
- Description: The Fast Moving Consumer Goods (FMCG) industry in South Africa is now more than ever, facing a new era with strong competition and a need for innovative and sustainable distribution strategies to remain competitive in the market. Organisations are continuously searching for ways to increase their competitiveness and sustainability as markets change and develop, so do the strategies used to enter them. Organisations must therefore be able to choose the most effective approach to enter markets in order to remain competitive. Recent approaches require organisations to identify innovative distribution methods to meet consumer needs due to a considerable increase in competition, which makes it very difficult for organisations to differentiate their products solely on the basis of cost or quality. The research problem addressed in this study comprised an assessment of factors affecting distribution models from an FMCG perspective. This necessitated a comprehensive literature review of the various definitions, trends impacting on distribution as well as investigating the status relating to distribution models. Strategies and attributes of successful distribution models were evaluated to determine an effective distribution model to assist the organisation in challenging competition. The researcher found that a significant number of authors have suggested the following key attributes for a successful distribution model, namely operational excellence, performance management, strategic partnership, technology drivers, and relationship marketing. An empirical study was conducted after the appropriate measuring instrument was developed. The purpose of the measuring instrument was to validate the literature findings, identify the rank importance of the identified attributes and to evaluate the extent to which these factors are provided for in the organisation, based on the points above. The present study assessed innovation at Coca-Cola Fortune (Pty) Ltd., a local FMCG firm in an effort to develop a distribution model that would be successful for the company. The study comprised a sample of 40 Official Coca-Cola Distributors which form part of the distribution model of Coca-Cola Fortune (Pty) Ltd. Questionnaires were sent to each of the 40 Official Coca-Cola Distributors and a response rate of 100 percent was obtained. The major findings indicated that the respondents agreed with the literature in respect of the important attributes of a successful distribution model. Overall the majority of the respondents identified the distribution model between Coca-Cola Fortune and the Official Coca-Cola Distributors as a successful distribution model. The literature findings together with the empirical study findings resulted in the development of a strategic model to maintain a successful and competitive distribution model. The current investigation highlighted the overall perception of Coca-Cola Fortune’s distribution model and the importance of having a successful model. To sustain this distribution model the organisation must maintain the key attributes of a successful distribution model as identified in the literature to ensure competitiveness, sustainability and meeting changing consumer demands.
- Full Text:
- Date Issued: 2013
- Authors: Reshalin, Kumesh Sivaram Jay
- Date: 2013
- Subjects: Business logistics , Delivery of goods , Shipment of goods
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8907 , http://hdl.handle.net/10948/d1021024
- Description: The Fast Moving Consumer Goods (FMCG) industry in South Africa is now more than ever, facing a new era with strong competition and a need for innovative and sustainable distribution strategies to remain competitive in the market. Organisations are continuously searching for ways to increase their competitiveness and sustainability as markets change and develop, so do the strategies used to enter them. Organisations must therefore be able to choose the most effective approach to enter markets in order to remain competitive. Recent approaches require organisations to identify innovative distribution methods to meet consumer needs due to a considerable increase in competition, which makes it very difficult for organisations to differentiate their products solely on the basis of cost or quality. The research problem addressed in this study comprised an assessment of factors affecting distribution models from an FMCG perspective. This necessitated a comprehensive literature review of the various definitions, trends impacting on distribution as well as investigating the status relating to distribution models. Strategies and attributes of successful distribution models were evaluated to determine an effective distribution model to assist the organisation in challenging competition. The researcher found that a significant number of authors have suggested the following key attributes for a successful distribution model, namely operational excellence, performance management, strategic partnership, technology drivers, and relationship marketing. An empirical study was conducted after the appropriate measuring instrument was developed. The purpose of the measuring instrument was to validate the literature findings, identify the rank importance of the identified attributes and to evaluate the extent to which these factors are provided for in the organisation, based on the points above. The present study assessed innovation at Coca-Cola Fortune (Pty) Ltd., a local FMCG firm in an effort to develop a distribution model that would be successful for the company. The study comprised a sample of 40 Official Coca-Cola Distributors which form part of the distribution model of Coca-Cola Fortune (Pty) Ltd. Questionnaires were sent to each of the 40 Official Coca-Cola Distributors and a response rate of 100 percent was obtained. The major findings indicated that the respondents agreed with the literature in respect of the important attributes of a successful distribution model. Overall the majority of the respondents identified the distribution model between Coca-Cola Fortune and the Official Coca-Cola Distributors as a successful distribution model. The literature findings together with the empirical study findings resulted in the development of a strategic model to maintain a successful and competitive distribution model. The current investigation highlighted the overall perception of Coca-Cola Fortune’s distribution model and the importance of having a successful model. To sustain this distribution model the organisation must maintain the key attributes of a successful distribution model as identified in the literature to ensure competitiveness, sustainability and meeting changing consumer demands.
- Full Text:
- Date Issued: 2013
Corruption elimination within the public infrastructure sector in the Eastern Cape
- Authors: Mvandaba, Nosicelo
- Date: 2020
- Subjects: Business logistics , Government purchasing -- South Africa -- Eastern Cape Management -- Procurement
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/46794 , vital:39662
- Description: The study aimed to reveal the existence of corruption within the public sector and to propose strategies to eliminate it within the supply chain management procurement processes and infrastructure within the public sector in the Province of the Eastern Cape. The study employed a mixed method of quantitative and qualitative data analysis. For the quantitative approach, a series of structured questionnaires were issued to employees within the public sector, many of whom are involved in the procurement process. The officials were asked to rate the views on the importance of the Batho Pele principles in the public sector, risks that may result to the project failure in the public infrastructure sector and the most prevalent causes of corruption For the qualitative method of the study, interviews were conducted for both civil servants and non-public servants who have been involved in procurement processes and coordinating projects. Also, the investigation units were interviewed to determine their views on corruption in the public sector. In addition, the study involved 92 officials within the Eastern Cape Province, and eight interviews were carried out. Initially, 101 public officials were to participate in the study. According to the information that was gathered qualitatively and quantitatively, the most effective methods of eradicating corruption within the procurement department of the public sector are the following: transparency in rules and policies, strengthening of internal audit, management of domestic politics, the emphasis of government focus on preventative rather than curative methods of eliminating corruption, strengthening of consequence management and introduction of anti-corruption committees. Giving monopolistic powers to one person was seen as a gateway to fraud. The research was limited to the views of the officials who are involved in procurement processes in the Province. Not only does the study uncover the possible causes of corruption and its level in the public service but offers constructive recommendations to eliminate it with the hope that economic development will be fostered and the infrastructural climate of the Eastern Cape enhanced.
- Full Text:
- Date Issued: 2020
- Authors: Mvandaba, Nosicelo
- Date: 2020
- Subjects: Business logistics , Government purchasing -- South Africa -- Eastern Cape Management -- Procurement
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/46794 , vital:39662
- Description: The study aimed to reveal the existence of corruption within the public sector and to propose strategies to eliminate it within the supply chain management procurement processes and infrastructure within the public sector in the Province of the Eastern Cape. The study employed a mixed method of quantitative and qualitative data analysis. For the quantitative approach, a series of structured questionnaires were issued to employees within the public sector, many of whom are involved in the procurement process. The officials were asked to rate the views on the importance of the Batho Pele principles in the public sector, risks that may result to the project failure in the public infrastructure sector and the most prevalent causes of corruption For the qualitative method of the study, interviews were conducted for both civil servants and non-public servants who have been involved in procurement processes and coordinating projects. Also, the investigation units were interviewed to determine their views on corruption in the public sector. In addition, the study involved 92 officials within the Eastern Cape Province, and eight interviews were carried out. Initially, 101 public officials were to participate in the study. According to the information that was gathered qualitatively and quantitatively, the most effective methods of eradicating corruption within the procurement department of the public sector are the following: transparency in rules and policies, strengthening of internal audit, management of domestic politics, the emphasis of government focus on preventative rather than curative methods of eliminating corruption, strengthening of consequence management and introduction of anti-corruption committees. Giving monopolistic powers to one person was seen as a gateway to fraud. The research was limited to the views of the officials who are involved in procurement processes in the Province. Not only does the study uncover the possible causes of corruption and its level in the public service but offers constructive recommendations to eliminate it with the hope that economic development will be fostered and the infrastructural climate of the Eastern Cape enhanced.
- Full Text:
- Date Issued: 2020
A framework to measure supply chain management efficacy in humanitarian supply environments
- Authors: Linford, Pierre
- Date: 2015
- Subjects: Humanitarian intervention , Business logistics
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/8155 , vital:25131
- Description: Supply chain management in the for-profit commercial environment is a broad, far-reaching field of study, impacting on a society’s standard of living. Commercial supply chain management is the science of balancing customer service levels with least total costs. In other words, the for-profit supply chain management practitioner is concerned with customer service levels, consumer value, shareholder value, total cost optimisation and ultimately maximising long term sustainable return on investment. Commercial supply chain management differs from military supply chain management in that the latter also focuses on service delivery, but the cost is almost irrelevant. In military operations, successful results (winning the battle) far surpass the total cost parameter or the return on investment. One of the major differentiating factors between commercial supply chain management (CSCM) in the for-profit theatre and humanitarian supply chain management (HSCM) in the not-for-profit supply environments hinges on strategic intent and how to measure success. In CSCM, return on investment (ROI) is key and in HSCM, the ability to create impact becomes paramount. Regarding spend, both CSCM and HSCM are concerned with optimising operational spend, optimal utilisation of capital goods and infrastructure as well as minimising the cost of goods, works and services. Commercial supply chain managers want to spend as little as possible on operational expenses similarly to their humanitarian counterparts but humanitarian supply chain managers are also concerned about underspending of donor funded programming. Humanitarian programming often happens under difficult and dangerous circumstances. This requires a special cadre of professionals who are willing to serve the most vulnerable without exploitation and are able to deliver value often with limited or even broken infrastructure, unreliable supply and under insecure conditions. Humanitarian supply chain management leadership requires a DBA thesis balanced approach between long term strategic views whilst managing the short term outcomes. Also, humanitarian leadership needs to balance decision-making between long term strategic interventions and the ability, maturity and cost structures at functional and executional levels. This conundrum is the fundamental difference between commercial supply chain management and humanitarian supply chain management. Once one understands and respects these nuances, one can measure performance and reward appropriate corrective behaviour. Zig Ziglar once said: “If you aim at nothing, you will hit it every time”. The question that has been asked for so long has been “how to measure supply chain management efficacy in humanitarian supply environments?” This study addresses this question of developing a framework to measure supply chain efficacy in humanitarian supply environments with the view to create an enabling environment within which service levels could enhance the impact of donor funding whilst the needs of intended beneficiaries are better served. During field research, ten key focus areas and sixty-five supply chain management elements were identified. These sixty-five elements were tested via two surveys making use of the Delphi technique. Four of the sixty-five SCM elements were eliminated following the second survey due to high disagreement between the respondents, and a further two were eliminated based on expert opinion feedback from the respondents leaving fifty-nine elements being significantly important for inclusion in the framework. Three additional elements were identified by the respondents but not empirically verified and therefore not included in the proposed frameworks but could be included in future research. Fifty-seven of the sixty-five elements can be directly controlled by the SCM function. However, four of these fifty-seven elements were eliminated during the second survey and a further two were eliminated reviewing the feedback from respondents leaving fifty-one elements under the direct control of the SCM function.
- Full Text:
- Date Issued: 2015
- Authors: Linford, Pierre
- Date: 2015
- Subjects: Humanitarian intervention , Business logistics
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/8155 , vital:25131
- Description: Supply chain management in the for-profit commercial environment is a broad, far-reaching field of study, impacting on a society’s standard of living. Commercial supply chain management is the science of balancing customer service levels with least total costs. In other words, the for-profit supply chain management practitioner is concerned with customer service levels, consumer value, shareholder value, total cost optimisation and ultimately maximising long term sustainable return on investment. Commercial supply chain management differs from military supply chain management in that the latter also focuses on service delivery, but the cost is almost irrelevant. In military operations, successful results (winning the battle) far surpass the total cost parameter or the return on investment. One of the major differentiating factors between commercial supply chain management (CSCM) in the for-profit theatre and humanitarian supply chain management (HSCM) in the not-for-profit supply environments hinges on strategic intent and how to measure success. In CSCM, return on investment (ROI) is key and in HSCM, the ability to create impact becomes paramount. Regarding spend, both CSCM and HSCM are concerned with optimising operational spend, optimal utilisation of capital goods and infrastructure as well as minimising the cost of goods, works and services. Commercial supply chain managers want to spend as little as possible on operational expenses similarly to their humanitarian counterparts but humanitarian supply chain managers are also concerned about underspending of donor funded programming. Humanitarian programming often happens under difficult and dangerous circumstances. This requires a special cadre of professionals who are willing to serve the most vulnerable without exploitation and are able to deliver value often with limited or even broken infrastructure, unreliable supply and under insecure conditions. Humanitarian supply chain management leadership requires a DBA thesis balanced approach between long term strategic views whilst managing the short term outcomes. Also, humanitarian leadership needs to balance decision-making between long term strategic interventions and the ability, maturity and cost structures at functional and executional levels. This conundrum is the fundamental difference between commercial supply chain management and humanitarian supply chain management. Once one understands and respects these nuances, one can measure performance and reward appropriate corrective behaviour. Zig Ziglar once said: “If you aim at nothing, you will hit it every time”. The question that has been asked for so long has been “how to measure supply chain management efficacy in humanitarian supply environments?” This study addresses this question of developing a framework to measure supply chain efficacy in humanitarian supply environments with the view to create an enabling environment within which service levels could enhance the impact of donor funding whilst the needs of intended beneficiaries are better served. During field research, ten key focus areas and sixty-five supply chain management elements were identified. These sixty-five elements were tested via two surveys making use of the Delphi technique. Four of the sixty-five SCM elements were eliminated following the second survey due to high disagreement between the respondents, and a further two were eliminated based on expert opinion feedback from the respondents leaving fifty-nine elements being significantly important for inclusion in the framework. Three additional elements were identified by the respondents but not empirically verified and therefore not included in the proposed frameworks but could be included in future research. Fifty-seven of the sixty-five elements can be directly controlled by the SCM function. However, four of these fifty-seven elements were eliminated during the second survey and a further two were eliminated reviewing the feedback from respondents leaving fifty-one elements under the direct control of the SCM function.
- Full Text:
- Date Issued: 2015
Factors affecting supply chain integration in public hospital pharmacies in Kenya
- Authors: Kamau, George Michungu
- Date: 2015
- Subjects: Supply and demand , Materials management , Business logistics
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/7915 , vital:24321
- Description: The purpose of this study was to develop and empirically test the Supply Chain Integration Framework (SCI framework) in order to develop a framework to address the inefficiencies experienced in the public hospital pharmacies’ Supply Chain (SC) in Kenya. Supply Chain Management (SCM) can be regarded as a vibrant business entity that is changing and evolving continually because of constant changes in technology, competition and customer demands. The study investigated and analysed how the independent variables, namely SCI initiatives, performance improvement drivers, organisation environmental forces, workforce and management support, financial factors, flow and integration, regulatory framework and information sharing and technology influenced the SCI. The SCI was categorised into three components namely: customer order fulfilment, supplier collaboration and dedicated SC as the dependent variable. The literature reviewed established that globalisation and intensive worldwide competition, alongside technological developments, creates a completely new operating environment for organisations. The researcher reviewed various models and theories related to SCI which include systems theory, value chain models and value ecology models among others. An SCI framework was then developed to capture the interacting variables within the SCI network that could be adopted for the public hospital pharmacies in Kenya. The study was conducted using a survey questionnaire (Annexure B) that comprised both open and closed ended questions that were distributed to managers in public hospitals and pharmacies in Kenya. The population for the survey was 154 public hospital pharmacies in Kenya, with the final sample comprised of 280 respondents. The study was conducted using a survey questionnaire (Annexure B) that comprised both open and closed ended questions that were distributed to 325 respondents in 154 public hospitals and pharmacies in Kenya. The population for the survey was 154 public hospital pharmacies in Kenya, with the final sample comprised of 280 respondents. Exploratory factor analysis was used to ascertain the validity of the measuring instrument and the Cronbach alpha coefficients were used to measure the reliability of the measuring instruments. Key preliminary tests performed were the Kaiser-Meyer-Olkin test (KMO test) of sample adequacy, the Bartlett’s test of sphericity and the Kolmogorov-Smirnov test (Z-Statistic test) for normality and multi-collinearity diagnostic. Analysis of Variance (ANOVA) and multiple linear regressions were the main statistical procedures used to test the regression model fit and the significance of the relationships hypothesised among various variables in the study. Statistical softwares, namely Statistica 10 (2010) and Statistical Package for Social Sciences (SPSS) Version 18, were used to analyse quantitative data. The study identified five statistically significant relationships between customer order fulfilment and workforce and management support, financial factors, flow and integration, information sharing and technology, supplier collaborations and dedicated SCI. In addition, a total of six statistically significant relationships exist between the supplier collaborations and SCI initiatives i.e. performance improvement drivers, workforce and management support, financial factors, flow and integration, information sharing and technology adoption as well as dedicated SCI. Furthermore, four statistically significant relationships were found between dedicated SCI and SCI initiatives, workforce and management support, financial factors, flow and integration, information sharing and technology adoption.
- Full Text:
- Date Issued: 2015
- Authors: Kamau, George Michungu
- Date: 2015
- Subjects: Supply and demand , Materials management , Business logistics
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/7915 , vital:24321
- Description: The purpose of this study was to develop and empirically test the Supply Chain Integration Framework (SCI framework) in order to develop a framework to address the inefficiencies experienced in the public hospital pharmacies’ Supply Chain (SC) in Kenya. Supply Chain Management (SCM) can be regarded as a vibrant business entity that is changing and evolving continually because of constant changes in technology, competition and customer demands. The study investigated and analysed how the independent variables, namely SCI initiatives, performance improvement drivers, organisation environmental forces, workforce and management support, financial factors, flow and integration, regulatory framework and information sharing and technology influenced the SCI. The SCI was categorised into three components namely: customer order fulfilment, supplier collaboration and dedicated SC as the dependent variable. The literature reviewed established that globalisation and intensive worldwide competition, alongside technological developments, creates a completely new operating environment for organisations. The researcher reviewed various models and theories related to SCI which include systems theory, value chain models and value ecology models among others. An SCI framework was then developed to capture the interacting variables within the SCI network that could be adopted for the public hospital pharmacies in Kenya. The study was conducted using a survey questionnaire (Annexure B) that comprised both open and closed ended questions that were distributed to managers in public hospitals and pharmacies in Kenya. The population for the survey was 154 public hospital pharmacies in Kenya, with the final sample comprised of 280 respondents. The study was conducted using a survey questionnaire (Annexure B) that comprised both open and closed ended questions that were distributed to 325 respondents in 154 public hospitals and pharmacies in Kenya. The population for the survey was 154 public hospital pharmacies in Kenya, with the final sample comprised of 280 respondents. Exploratory factor analysis was used to ascertain the validity of the measuring instrument and the Cronbach alpha coefficients were used to measure the reliability of the measuring instruments. Key preliminary tests performed were the Kaiser-Meyer-Olkin test (KMO test) of sample adequacy, the Bartlett’s test of sphericity and the Kolmogorov-Smirnov test (Z-Statistic test) for normality and multi-collinearity diagnostic. Analysis of Variance (ANOVA) and multiple linear regressions were the main statistical procedures used to test the regression model fit and the significance of the relationships hypothesised among various variables in the study. Statistical softwares, namely Statistica 10 (2010) and Statistical Package for Social Sciences (SPSS) Version 18, were used to analyse quantitative data. The study identified five statistically significant relationships between customer order fulfilment and workforce and management support, financial factors, flow and integration, information sharing and technology, supplier collaborations and dedicated SCI. In addition, a total of six statistically significant relationships exist between the supplier collaborations and SCI initiatives i.e. performance improvement drivers, workforce and management support, financial factors, flow and integration, information sharing and technology adoption as well as dedicated SCI. Furthermore, four statistically significant relationships were found between dedicated SCI and SCI initiatives, workforce and management support, financial factors, flow and integration, information sharing and technology adoption.
- Full Text:
- Date Issued: 2015
A conceptual framework for the e-enabling of automotive supply chanins
- Authors: Cameron, Hilton John
- Date: 2004
- Subjects: Electronic commerce , Business logistics
- Language: English
- Type: Thesis , Masters , MTech (Information Technology)
- Identifier: vital:10791 , http://hdl.handle.net/10948/209 , Electronic commerce , Business logistics
- Description: Supply chains encompass all of the diverse activities that are associated with the flow and transformation of goods, right from the beginning stage of the raw materials, all the way through to the consumer. Supply chains are broken into three distinct parts, namely upstream activities involving the material and service inputs from suppliers, internal activities involving the manufacture and packaging of the goods, and downstream activities, which involve the distribution and sale of the goods. Since the inception of the automotive industry, buyers and suppliers have been linked in rigid, inflexible relationships. With the advent of the Internet, however, supply chains are becoming less rigid and more efficient. E-enabling an automotive supply chain involves two distinct spheres of interest, namely, the sphere of automotive supply chains and that of e-business. Both spheres are evolving fast and becoming increasingly complex. Due to the increasing complexity, there is a lack of understanding with regard to incorporating e-business principles effectively into automotive supply chains. In order to address this lack of understanding, the dissertation proposes a conceptual framework that can be used to assist in the process of e-enabling an automotive supply chain. Before the dissertation ventures to propose this conceptual framework, a number of challenges that may be encountered when attempting to enable an automotive supply chain are highlighted. The proposed framework, therefore, specifically aims to position activities conceptually in such a way that it can be argued that the identified challenges are considered at the appropriate time in the e-enabling process. The framework therefore, focuses on the entire process, starting at the planning phase and going right through to the implementation phase. As such, the framework consists of various phases, with each phase containing a myriad of activities. The different phases of the framework include developing a strategic business plan, designing an information technology architecture, identifying system and resource requirements, creating a project plan and finally implementing the project. These phases aim to address the entire e-enabling process. The contribution that this dissertation makes is in the form of a conceptual framework which may be followed during the e-enabling process. The framework aims to provide direction and to ensure that the many activities that are involved in the e-enabling process are considered. The dissertation also highlights the many challenges that may be encountered when enabling a supply chain. Lastly a prototype application has been developed using a new Internet technology. The prototype has been developed in order to ascertain the new technologies suitability to the e-enabled supply chain environment.
- Full Text:
- Date Issued: 2004
- Authors: Cameron, Hilton John
- Date: 2004
- Subjects: Electronic commerce , Business logistics
- Language: English
- Type: Thesis , Masters , MTech (Information Technology)
- Identifier: vital:10791 , http://hdl.handle.net/10948/209 , Electronic commerce , Business logistics
- Description: Supply chains encompass all of the diverse activities that are associated with the flow and transformation of goods, right from the beginning stage of the raw materials, all the way through to the consumer. Supply chains are broken into three distinct parts, namely upstream activities involving the material and service inputs from suppliers, internal activities involving the manufacture and packaging of the goods, and downstream activities, which involve the distribution and sale of the goods. Since the inception of the automotive industry, buyers and suppliers have been linked in rigid, inflexible relationships. With the advent of the Internet, however, supply chains are becoming less rigid and more efficient. E-enabling an automotive supply chain involves two distinct spheres of interest, namely, the sphere of automotive supply chains and that of e-business. Both spheres are evolving fast and becoming increasingly complex. Due to the increasing complexity, there is a lack of understanding with regard to incorporating e-business principles effectively into automotive supply chains. In order to address this lack of understanding, the dissertation proposes a conceptual framework that can be used to assist in the process of e-enabling an automotive supply chain. Before the dissertation ventures to propose this conceptual framework, a number of challenges that may be encountered when attempting to enable an automotive supply chain are highlighted. The proposed framework, therefore, specifically aims to position activities conceptually in such a way that it can be argued that the identified challenges are considered at the appropriate time in the e-enabling process. The framework therefore, focuses on the entire process, starting at the planning phase and going right through to the implementation phase. As such, the framework consists of various phases, with each phase containing a myriad of activities. The different phases of the framework include developing a strategic business plan, designing an information technology architecture, identifying system and resource requirements, creating a project plan and finally implementing the project. These phases aim to address the entire e-enabling process. The contribution that this dissertation makes is in the form of a conceptual framework which may be followed during the e-enabling process. The framework aims to provide direction and to ensure that the many activities that are involved in the e-enabling process are considered. The dissertation also highlights the many challenges that may be encountered when enabling a supply chain. Lastly a prototype application has been developed using a new Internet technology. The prototype has been developed in order to ascertain the new technologies suitability to the e-enabled supply chain environment.
- Full Text:
- Date Issued: 2004
Increasing competitiveness through the enhancement of logistics processes in the South African automotive industry
- Authors: Njokweni, Thobela
- Date: 2005
- Subjects: Business logistics , Automobile industry and trade -- South Africa , Competition, International
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10939 , http://hdl.handle.net/10948/418 , Business logistics , Automobile industry and trade -- South Africa , Competition, International
- Description: Logistics has become one of the automotive industry's most crucial sub-sectors. Previously, logistics had to step aside to make way for production considerations. Today it is regarded as being every bit as crucial as production in the global village. Advancement of logistics in South Africa is crucial because original equipment manufacturers are producing to developed world standards but are having to cope with low developing world logistics standards. The logistics processes that need to be enhanced in order for the South African automotive industry to be more competitive were investigated. To examine the main problem, three sub-problems were identified. The first sub-problem that has been identified dealt with logistics processes that will enhance the competitive advantage of the South African automotive industry. The second sub-problems looked at key logistics opportunities and threats to the environment in which South African motor manufactures trade. They were investigated by assessing the nature of the South African motor manufacturing industry. Finally, the third sub-problem investigated conclusions that can be arrived at concerning the appropriateness and strategic value of the analysis.
- Full Text:
- Date Issued: 2005
- Authors: Njokweni, Thobela
- Date: 2005
- Subjects: Business logistics , Automobile industry and trade -- South Africa , Competition, International
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10939 , http://hdl.handle.net/10948/418 , Business logistics , Automobile industry and trade -- South Africa , Competition, International
- Description: Logistics has become one of the automotive industry's most crucial sub-sectors. Previously, logistics had to step aside to make way for production considerations. Today it is regarded as being every bit as crucial as production in the global village. Advancement of logistics in South Africa is crucial because original equipment manufacturers are producing to developed world standards but are having to cope with low developing world logistics standards. The logistics processes that need to be enhanced in order for the South African automotive industry to be more competitive were investigated. To examine the main problem, three sub-problems were identified. The first sub-problem that has been identified dealt with logistics processes that will enhance the competitive advantage of the South African automotive industry. The second sub-problems looked at key logistics opportunities and threats to the environment in which South African motor manufactures trade. They were investigated by assessing the nature of the South African motor manufacturing industry. Finally, the third sub-problem investigated conclusions that can be arrived at concerning the appropriateness and strategic value of the analysis.
- Full Text:
- Date Issued: 2005
Analysis of monitoring and evaluation as an internal control measure for supply chain management: a case for department of public works and transport
- Authors: Mfeketo, Lunga
- Date: 2019
- Subjects: Business logistics , Industrial procurement Inventory control Physical distribution of goods
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/41327 , vital:36445
- Description: The National Treasury Regulations (2009) require all government departments to exercise transparency, openness and fairness in the procurement of all goods and services. The aim of this study was to analyse and determine the use of Monitoring and Evaluation (M&E) as an internal control measure in the supply chain management (SCM) process by the Department of Roads and Public Works (DRT), Sarah Baartman District Center. Poor internal controls, in relation to SCM regulatory framework compliance, remains a key challenge for the DPWT which led to negative performance information in the audit findings (Auditor-General, 2016/17). SCM falls within the finance management pillar which is one of the most important governance areas in public resource management. The study presents the place and nature of the public SCM environment, relevant theories and legislative frameworks towards an efficient and transparent SCM value chain. The Public Finance Management Act of 1999 (PFMA) is meant “To regulate financial management in the national government and provincial governments; to ensure that all revenue, expenditure, assets and liabilities of those governments are managed efficiently and effectively; to provide for the responsibilities of persons entrusted with financial management in those governments; and to provide for matters connected therewith”. The study adopted a qualitative documentary analysis research approach. A core finding of the study suggested that the provincial sphere of government needed to develop a participatory provincial government strategy for provincial development. A key recommendation that has been forwarded, suggests that the government needs to strengthen the policy on provincial management in order to facilitate sustainable economic growth and thereby promote social welfare gains.
- Full Text:
- Date Issued: 2019
- Authors: Mfeketo, Lunga
- Date: 2019
- Subjects: Business logistics , Industrial procurement Inventory control Physical distribution of goods
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/41327 , vital:36445
- Description: The National Treasury Regulations (2009) require all government departments to exercise transparency, openness and fairness in the procurement of all goods and services. The aim of this study was to analyse and determine the use of Monitoring and Evaluation (M&E) as an internal control measure in the supply chain management (SCM) process by the Department of Roads and Public Works (DRT), Sarah Baartman District Center. Poor internal controls, in relation to SCM regulatory framework compliance, remains a key challenge for the DPWT which led to negative performance information in the audit findings (Auditor-General, 2016/17). SCM falls within the finance management pillar which is one of the most important governance areas in public resource management. The study presents the place and nature of the public SCM environment, relevant theories and legislative frameworks towards an efficient and transparent SCM value chain. The Public Finance Management Act of 1999 (PFMA) is meant “To regulate financial management in the national government and provincial governments; to ensure that all revenue, expenditure, assets and liabilities of those governments are managed efficiently and effectively; to provide for the responsibilities of persons entrusted with financial management in those governments; and to provide for matters connected therewith”. The study adopted a qualitative documentary analysis research approach. A core finding of the study suggested that the provincial sphere of government needed to develop a participatory provincial government strategy for provincial development. A key recommendation that has been forwarded, suggests that the government needs to strengthen the policy on provincial management in order to facilitate sustainable economic growth and thereby promote social welfare gains.
- Full Text:
- Date Issued: 2019
Factors influencing the automation of procurement processes at Higher Education Institutions in South Africa
- Authors: Kock, Yolandi
- Date: 2021-04
- Subjects: Automation , Business logistics , Industrial procurement
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51732 , vital:43367
- Description: The main objective of this research was to evaluate the factors that influence the automation of procurement processes at Higher Education Institutions in South Africa. This was appropriate due to the important role that procurement plays in the day to day activities in the higher education environment and the need to fully automate procurement systems to assist in cost saving efforts and process efficiency. The study employed the survey method in the collection of data and questionnaires were the main data collection instrument. Seventy (70) respondents, who all form part of the Purchasing Consortium of Southern Africa (PURCO SA) were targeted to participate in the empirical study. Initial review of the topic revealed limited research into automated procurement systems at higher education institutions in South Africa, but indicated that universities in countries like Ghana, Italy, Kenya and Zimbabwe were more advanced in terms of automation. The study achieved its purpose by reaching both the main and the secondary research objectives successfully, highlighting the factors that influence the automation of procurement processes. The analysis further revealed time and cost savings as well as process efficiencies when using automated procurement systems. The study concludes with recommendations for Procurement Managers and recommendations on future research. , Thesis (MBA) -- Faculty of Business and Economic Sciences , Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Kock, Yolandi
- Date: 2021-04
- Subjects: Automation , Business logistics , Industrial procurement
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51732 , vital:43367
- Description: The main objective of this research was to evaluate the factors that influence the automation of procurement processes at Higher Education Institutions in South Africa. This was appropriate due to the important role that procurement plays in the day to day activities in the higher education environment and the need to fully automate procurement systems to assist in cost saving efforts and process efficiency. The study employed the survey method in the collection of data and questionnaires were the main data collection instrument. Seventy (70) respondents, who all form part of the Purchasing Consortium of Southern Africa (PURCO SA) were targeted to participate in the empirical study. Initial review of the topic revealed limited research into automated procurement systems at higher education institutions in South Africa, but indicated that universities in countries like Ghana, Italy, Kenya and Zimbabwe were more advanced in terms of automation. The study achieved its purpose by reaching both the main and the secondary research objectives successfully, highlighting the factors that influence the automation of procurement processes. The analysis further revealed time and cost savings as well as process efficiencies when using automated procurement systems. The study concludes with recommendations for Procurement Managers and recommendations on future research. , Thesis (MBA) -- Faculty of Business and Economic Sciences , Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
The effective management of customer orders received by a pharmaceutical manufacturer
- Authors: Botha, Risca
- Date: 2016
- Subjects: Pharmaceutical industry -- Customer services , Business logistics , Physical distribution of goods -- Management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/9087 , vital:26463
- Description: There is a great need for a pharmaceutical manufacturer to provide its customers with the right product at the right time, place and price and also to deliver the product in the right quantity and quality. Should pharmaceutical customers not receive their orders on time from the pharmaceutical manufacturer, the customers might face out-of-stock situations. As a result, the patients or customers might turn to an alternative product from a different pharmaceutical manufacturer, which has the required stock readily available. This could lead to loss in sales and even death amongst its customers. The main objective of this study was to determine the key factors that form part of the demand and operations planning strategies to ensure that these factors are in place to effectively manage and execute the supply chain and logistics processes to reduce possible out-of-stock situations amongst its customers. As a starting point to the study, an analysis was performed based on the review of relevant research and literature from various text books, journals, publications, as well as internet sources. The literature study covered various aspects such as demand planning, production planning, the use of different demand and operations planning strategies, as well as the importance of continuous internal and external customer service levels to ensure that customer orders are delivered on time. The analysis of the literature review was used to establish a theoretical basis for the design and structure of the questionnaire that was used as a research instrument in this study. A survey was conducted amongst the employees that are responsible for executing the supply chain and logistics processes within Aspen Pharmacare. These employees resided within the three main departments of the pharmaceutical manufacturer, namely, the Demand and Operations Planning, Production and Packing, as well as the Warehouse and Distribution departments. Each question posed in the questionnaire related to the role of each employee within these departments that are responsible for the logistics processes within Aspen Pharmacare. The empirical results from the study indicated that the respondents were in support that specific key factors are important for a pharmaceutical manufacturer to manage incoming customer orders efficiently and effectively to reduce possible out-of-stock situations amongst its end customers. However, the respondents also highlighted that there were a number of obstacles preventing them from implementing the key factors that are required to manage incoming customer orders more efficiently within the pharmaceutical manufacturer. Some of these obstacles include: the lack of pro- activeness; lack of accountability; and the lack of constant communication between the employees from the three main departments. Furthermore, incomplete hand-over information during shift changes amongst the employees of the Production and Packing department created unnecessary down-time. Also, the employees from the Warehouse and Distribution department were not informed timeously when changes to the production schedule were made. These obstacles will have a negative impact on the ultimate customer delivery dates and need to be addressed. The empirical results highlighted some recommendations to assist pharmaceutical manufacturing companies to more effectively and efficiently manage their incoming customer orders to reduce or eliminate any possible out-of-stock situations amongst its end customers. Some recommendations include: improved communication between the three main departments; to react immediately to out-of-stock products; and to ensure that internal and external customer service levels are adhered to at all times. The implementation of the recommendations based on the empirical findings of the study will assist the pharmaceutical manufacturing company to achieve excellence and to become a world-class supplier of generic pharmaceutical products. In this way, all incoming customer orders can be fulfilled on time.
- Full Text:
- Date Issued: 2016
- Authors: Botha, Risca
- Date: 2016
- Subjects: Pharmaceutical industry -- Customer services , Business logistics , Physical distribution of goods -- Management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/9087 , vital:26463
- Description: There is a great need for a pharmaceutical manufacturer to provide its customers with the right product at the right time, place and price and also to deliver the product in the right quantity and quality. Should pharmaceutical customers not receive their orders on time from the pharmaceutical manufacturer, the customers might face out-of-stock situations. As a result, the patients or customers might turn to an alternative product from a different pharmaceutical manufacturer, which has the required stock readily available. This could lead to loss in sales and even death amongst its customers. The main objective of this study was to determine the key factors that form part of the demand and operations planning strategies to ensure that these factors are in place to effectively manage and execute the supply chain and logistics processes to reduce possible out-of-stock situations amongst its customers. As a starting point to the study, an analysis was performed based on the review of relevant research and literature from various text books, journals, publications, as well as internet sources. The literature study covered various aspects such as demand planning, production planning, the use of different demand and operations planning strategies, as well as the importance of continuous internal and external customer service levels to ensure that customer orders are delivered on time. The analysis of the literature review was used to establish a theoretical basis for the design and structure of the questionnaire that was used as a research instrument in this study. A survey was conducted amongst the employees that are responsible for executing the supply chain and logistics processes within Aspen Pharmacare. These employees resided within the three main departments of the pharmaceutical manufacturer, namely, the Demand and Operations Planning, Production and Packing, as well as the Warehouse and Distribution departments. Each question posed in the questionnaire related to the role of each employee within these departments that are responsible for the logistics processes within Aspen Pharmacare. The empirical results from the study indicated that the respondents were in support that specific key factors are important for a pharmaceutical manufacturer to manage incoming customer orders efficiently and effectively to reduce possible out-of-stock situations amongst its end customers. However, the respondents also highlighted that there were a number of obstacles preventing them from implementing the key factors that are required to manage incoming customer orders more efficiently within the pharmaceutical manufacturer. Some of these obstacles include: the lack of pro- activeness; lack of accountability; and the lack of constant communication between the employees from the three main departments. Furthermore, incomplete hand-over information during shift changes amongst the employees of the Production and Packing department created unnecessary down-time. Also, the employees from the Warehouse and Distribution department were not informed timeously when changes to the production schedule were made. These obstacles will have a negative impact on the ultimate customer delivery dates and need to be addressed. The empirical results highlighted some recommendations to assist pharmaceutical manufacturing companies to more effectively and efficiently manage their incoming customer orders to reduce or eliminate any possible out-of-stock situations amongst its end customers. Some recommendations include: improved communication between the three main departments; to react immediately to out-of-stock products; and to ensure that internal and external customer service levels are adhered to at all times. The implementation of the recommendations based on the empirical findings of the study will assist the pharmaceutical manufacturing company to achieve excellence and to become a world-class supplier of generic pharmaceutical products. In this way, all incoming customer orders can be fulfilled on time.
- Full Text:
- Date Issued: 2016
Analysis of supply chain improvement strategies by first tier automatic suppliers in the Nelson Mandela metropole
- Authors: Tinderholm, Pieter Johannes
- Date: 2001
- Subjects: Business logistics , Production management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10841 , http://hdl.handle.net/10948/37 , Business logistics , Production management
- Description: First tier automotive suppliers in the Nelson Mandela Metropole are under continued pressures created by the process of globalisation. To stay globally competitive suppliers, have to rethink their supply chain strategies. It is important that suppliers understand the environment that it operates within, this environment present first tier automotive suppliers with numerous problems and challenges. An analysis of this problems and challenges are needed and supply chain strategies need to be developed to overcome these problems and challenges. Before these strategies can be developed a full understanding of the supply chain is necessary. This dissertation aims to assess the problems and challenges facing first tier automotive suppliers, give a full understanding of the supply chain and present strategies to overcome these problems and challenges. The supply chain has become less structured and closer partnerships are needed between trading partners. The connectivity, transparency and visibility of the supply chain have improved through developments in the communication technology field. Strategies need to utilise these technologies to create a competitive edge. Effective supply chain strategies need to enable first tier automotive suppliers to deliver materials: At the right time; In the right quantities; At the right quality.
- Full Text:
- Date Issued: 2001
- Authors: Tinderholm, Pieter Johannes
- Date: 2001
- Subjects: Business logistics , Production management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10841 , http://hdl.handle.net/10948/37 , Business logistics , Production management
- Description: First tier automotive suppliers in the Nelson Mandela Metropole are under continued pressures created by the process of globalisation. To stay globally competitive suppliers, have to rethink their supply chain strategies. It is important that suppliers understand the environment that it operates within, this environment present first tier automotive suppliers with numerous problems and challenges. An analysis of this problems and challenges are needed and supply chain strategies need to be developed to overcome these problems and challenges. Before these strategies can be developed a full understanding of the supply chain is necessary. This dissertation aims to assess the problems and challenges facing first tier automotive suppliers, give a full understanding of the supply chain and present strategies to overcome these problems and challenges. The supply chain has become less structured and closer partnerships are needed between trading partners. The connectivity, transparency and visibility of the supply chain have improved through developments in the communication technology field. Strategies need to utilise these technologies to create a competitive edge. Effective supply chain strategies need to enable first tier automotive suppliers to deliver materials: At the right time; In the right quantities; At the right quality.
- Full Text:
- Date Issued: 2001
An evaluation of supply chain stakeholder engagement in terms of customer specific requirements: a case study of an automotive supplier and the pressures around the automotive original equipment manufacturers’ (OEMs’) requirements
- Authors: van Staden, Shelby
- Date: 2024-04
- Subjects: Business logistics , Materials management , Automobile industry and trade -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/${Handle} , vital:74160
- Description: The central aim of this study was to assess the engagement of supply chain stakeholders, namely OEMs and an automotive supplier, in relation to customer-specific requirements. This objective was accomplished by identifying the communication methods employed by both parties for addressing customer-specific needs. Additionally, the study aimed to pinpoint the factors that promoted engagement between OEMs and automotive suppliers concerning these requirements. Conversely, it aimed to uncover the factors that hindered such engagement. Lastly, the research aimed to evaluate whether this engagement effectively alleviated the pressures faced by the automotive supplier regarding customer-specific requirements. The broader goal of the research was to comprehend how supply chain stakeholder engagement operated between OEMs and an automotive supplier with respect to customer-specific requirements. This was pursued through secondary objectives, which entailed examining how communication transpired between OEMs and an automotive supplier, the degree of participatory nature in this communication, the barriers and catalysts influencing customer-specific requirements, and whether this engagement mitigated the pressures borne by the automotive supplier. These objectives were instrumental in revealing opportunities for enhancing OEM communication, thereby positively contributing to their relationships with supply chain partners and mitigating the added burdens they faced. The research followed a qualitative case study design, utilizing semi-structured interviews to delve into the experiences of participants carefully selected from an automotive supplier. These participants were chosen based on their interactions with OEM customers, thereby providing pertinent insights into these interactions. Thematic analysis was employed for data analysis, uncovering codes, categories, and overarching themes from participants’ responses. The findings of the research highlighted certain consistent themes, shedding light on which communication methods were employed more frequently, as well as the rationale behind their usage. Notably, online platforms emerged as a popular channel, and daily communication was preferred. The research also revealed a recurring theme wherein OEMs assumed a controlling role, rather than fostering a mutually advantageous partnership in addressing issues. Additionally, communication barriers were observed in the use of online portals for communication by the automotive supplier. In these themes, variations were discerned in communication channels. These differences were rooted in participants’ responsibilities, decision-making authority, and designated roles. Consequently, the perception of communication channels varied among participants. However, similarities were also noted in the participants’ feedback regarding communication channels. The research highlighted the necessity for improved two-way communication and emphasized the need for a collaborative approach between OEMs and the automotive supplier, rather than a unilateral one. The research underscored an evident power imbalance between OEMs and the automotive supplier. In essence, the crux of a successful and mutually beneficial engagement between OEMs and the automotive supplier lies in transparent communication, adaptability, and a shared willingness to find solutions that cater to both sides. By focusing on these core principles, it is plausible to establish a scenario that benefits both parties and nurtures a robust and enduring partnership. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-04
- Authors: van Staden, Shelby
- Date: 2024-04
- Subjects: Business logistics , Materials management , Automobile industry and trade -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/${Handle} , vital:74160
- Description: The central aim of this study was to assess the engagement of supply chain stakeholders, namely OEMs and an automotive supplier, in relation to customer-specific requirements. This objective was accomplished by identifying the communication methods employed by both parties for addressing customer-specific needs. Additionally, the study aimed to pinpoint the factors that promoted engagement between OEMs and automotive suppliers concerning these requirements. Conversely, it aimed to uncover the factors that hindered such engagement. Lastly, the research aimed to evaluate whether this engagement effectively alleviated the pressures faced by the automotive supplier regarding customer-specific requirements. The broader goal of the research was to comprehend how supply chain stakeholder engagement operated between OEMs and an automotive supplier with respect to customer-specific requirements. This was pursued through secondary objectives, which entailed examining how communication transpired between OEMs and an automotive supplier, the degree of participatory nature in this communication, the barriers and catalysts influencing customer-specific requirements, and whether this engagement mitigated the pressures borne by the automotive supplier. These objectives were instrumental in revealing opportunities for enhancing OEM communication, thereby positively contributing to their relationships with supply chain partners and mitigating the added burdens they faced. The research followed a qualitative case study design, utilizing semi-structured interviews to delve into the experiences of participants carefully selected from an automotive supplier. These participants were chosen based on their interactions with OEM customers, thereby providing pertinent insights into these interactions. Thematic analysis was employed for data analysis, uncovering codes, categories, and overarching themes from participants’ responses. The findings of the research highlighted certain consistent themes, shedding light on which communication methods were employed more frequently, as well as the rationale behind their usage. Notably, online platforms emerged as a popular channel, and daily communication was preferred. The research also revealed a recurring theme wherein OEMs assumed a controlling role, rather than fostering a mutually advantageous partnership in addressing issues. Additionally, communication barriers were observed in the use of online portals for communication by the automotive supplier. In these themes, variations were discerned in communication channels. These differences were rooted in participants’ responsibilities, decision-making authority, and designated roles. Consequently, the perception of communication channels varied among participants. However, similarities were also noted in the participants’ feedback regarding communication channels. The research highlighted the necessity for improved two-way communication and emphasized the need for a collaborative approach between OEMs and the automotive supplier, rather than a unilateral one. The research underscored an evident power imbalance between OEMs and the automotive supplier. In essence, the crux of a successful and mutually beneficial engagement between OEMs and the automotive supplier lies in transparent communication, adaptability, and a shared willingness to find solutions that cater to both sides. By focusing on these core principles, it is plausible to establish a scenario that benefits both parties and nurtures a robust and enduring partnership. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-04
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