Determining the impact of leadership on the success of entrepreneurs
- Authors: Mtshibe, Nomaswazi
- Date: 2013
- Subjects: Leadership , Success in business , Entrepreneurship -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8920 , http://hdl.handle.net/10948/d1021108
- Description: The Eastern Cape Province has been cited as the second poorest province in South Africa. The impact of entrepreneurship on the economy, with respect to socio-economic development, has placed increased pressure on entrepreneurs to operate effectively. Moreover, entrepreneurs are required to adopt and adapt to leadership practices that lead to business success. Business success is largely dependent on the leader. The importance of this study may, thus, be attributed to the need for entrepreneurs to possess the necessary leadership attributes for the efficient running of a business. The primary objective of this study was to improve the success rate of entrepreneurs in the Eastern Cape Province. This was done by determining the impact of selected leadership attributes on the success of entrepreneurs. More specifically, this study investigated how the success of entrepreneurs is influenced by leadership attributes (the dependent variable), namely, leadership style, vision, networking, risk-taking and ethics (the independent variables). In order to achieve the research objectives, the researcher used the inferential statistical approach, specifically, hypothesis testing. The first step was to conduct a literature review on factors that influence entrepreneurs. This entailed the barriers to success, critical success factors, the impact of the SMME sector on the economy, as well as the selected leadership attributes. Secondly, the quantitative research method was used to assess the perceptions of entrepreneurs with regards to the influence of the leadership attributes on their businesses. This was done through an empirical survey, namely a self-administered questionnaire that was distributed to a sample of 100 entrepreneurs who are based in the Eastern Cape Province and have been operating for a minimum of three years. Out of the envisaged 100 respondents, 89 questionnaires were completed (89% response rate). The data obtained from the empirical survey was then analysed statistically and the descriptive statistics were presented by using graphs and tables. The results of the empirical survey revealed that although all the above-mentioned independent variables contribute towards increasing the success rate of entrepreneurs, networking and ethics exert the most significant influence. Based on the findings of the literature review and the results of the empirical survey, this study made recommendations on areas of improvement for entrepreneurs in order to increase their success rate. Suggestions were also made for possible future research.
- Full Text:
- Date Issued: 2013
- Authors: Mtshibe, Nomaswazi
- Date: 2013
- Subjects: Leadership , Success in business , Entrepreneurship -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8920 , http://hdl.handle.net/10948/d1021108
- Description: The Eastern Cape Province has been cited as the second poorest province in South Africa. The impact of entrepreneurship on the economy, with respect to socio-economic development, has placed increased pressure on entrepreneurs to operate effectively. Moreover, entrepreneurs are required to adopt and adapt to leadership practices that lead to business success. Business success is largely dependent on the leader. The importance of this study may, thus, be attributed to the need for entrepreneurs to possess the necessary leadership attributes for the efficient running of a business. The primary objective of this study was to improve the success rate of entrepreneurs in the Eastern Cape Province. This was done by determining the impact of selected leadership attributes on the success of entrepreneurs. More specifically, this study investigated how the success of entrepreneurs is influenced by leadership attributes (the dependent variable), namely, leadership style, vision, networking, risk-taking and ethics (the independent variables). In order to achieve the research objectives, the researcher used the inferential statistical approach, specifically, hypothesis testing. The first step was to conduct a literature review on factors that influence entrepreneurs. This entailed the barriers to success, critical success factors, the impact of the SMME sector on the economy, as well as the selected leadership attributes. Secondly, the quantitative research method was used to assess the perceptions of entrepreneurs with regards to the influence of the leadership attributes on their businesses. This was done through an empirical survey, namely a self-administered questionnaire that was distributed to a sample of 100 entrepreneurs who are based in the Eastern Cape Province and have been operating for a minimum of three years. Out of the envisaged 100 respondents, 89 questionnaires were completed (89% response rate). The data obtained from the empirical survey was then analysed statistically and the descriptive statistics were presented by using graphs and tables. The results of the empirical survey revealed that although all the above-mentioned independent variables contribute towards increasing the success rate of entrepreneurs, networking and ethics exert the most significant influence. Based on the findings of the literature review and the results of the empirical survey, this study made recommendations on areas of improvement for entrepreneurs in order to increase their success rate. Suggestions were also made for possible future research.
- Full Text:
- Date Issued: 2013
Revitalisation of the informal township economy in Mdantsane
- Authors: Dyantyi, Unathi Sisikelelwe
- Date: 2017
- Subjects: Informal sector (Economics) -- South Africa -- Mdantsane Economic development -- South Africa -- Mdantsane
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/15611 , vital:28276
- Description: The main focus of this study was to perform an assessment of viable and sustainable means of creating a vibrant and sustainable economy in the Mdantsane Township. In order to perform the assessment objectives were formulated which aimed at assessing whether the informal small business sector of Mdantsane was generating wealth and livelihoods for the people running them. The study also looked at whether the informal business sector is a preferred option by most South Africans or people in the townships would rather seek employment. A number of data collection methods were used in completing this study such as literature reviews and a semi-structured questionnaire. The study revealed that Local Economic development can be implemented in the townships in order to assist in stimulating a vibrant local township economy. The study also revealed that the central focus of Local Economic Development is to support the development, growth and retention of private or co-operative enterprises. The survey conducted in the study further revealed that most businesses in the township are driven by necessity in order for them to start their businesses mainly due to unemployment. These businesses all agreed on the significant role that Local Economic Development can play in assisting township entrepreneurs and communities to grow and prosper.
- Full Text:
- Date Issued: 2017
- Authors: Dyantyi, Unathi Sisikelelwe
- Date: 2017
- Subjects: Informal sector (Economics) -- South Africa -- Mdantsane Economic development -- South Africa -- Mdantsane
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/15611 , vital:28276
- Description: The main focus of this study was to perform an assessment of viable and sustainable means of creating a vibrant and sustainable economy in the Mdantsane Township. In order to perform the assessment objectives were formulated which aimed at assessing whether the informal small business sector of Mdantsane was generating wealth and livelihoods for the people running them. The study also looked at whether the informal business sector is a preferred option by most South Africans or people in the townships would rather seek employment. A number of data collection methods were used in completing this study such as literature reviews and a semi-structured questionnaire. The study revealed that Local Economic development can be implemented in the townships in order to assist in stimulating a vibrant local township economy. The study also revealed that the central focus of Local Economic Development is to support the development, growth and retention of private or co-operative enterprises. The survey conducted in the study further revealed that most businesses in the township are driven by necessity in order for them to start their businesses mainly due to unemployment. These businesses all agreed on the significant role that Local Economic Development can play in assisting township entrepreneurs and communities to grow and prosper.
- Full Text:
- Date Issued: 2017
Is it feasable to increase the medium density fibreboard manufacturing capability in South Africa?
- Authors: Van Rooyen, Petrus Mynhardt
- Date: 2004
- Subjects: Fiberboard industry -- South Africa , Fiberboard , Particle board
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10938 , http://hdl.handle.net/10948/255 , Fiberboard industry -- South Africa , Fiberboard , Particle board
- Description: Medium density fibre (MDF) board is used in various applications in the building-, furniture- and casket industry. The market is shared by solid wood and other flat panels, such as particle board and plywood. The market in South Africa forms part of the global market. Therefore it is possible to import MDF. The demand for MDF is driven by the building industry, the Consumer Price Index (CPI) and the exchange rate. The CPI is an indication of the consumer’s willingness to purchase furniture or to invest in property with subsequent growth in the building industry. The 2002 market in SA is 500 000m3 for particle board and 110 000m3 for MDF. The imported boards during this same period were particle board 10 000m3 and 22 194m3 for MDF. The extrapolated expected imports for 2003 would be 12 362m3 and 35 045m3 for particle board and MDF respectively. According to the empirical study the market increase for particle board and MDF, for 2003, will be 18%. That means that the particle board market will increase to 590 000m3 and the MDF market to 130 000m3. The 2002 production capacity was 648 000m3 (particle board) and 155 000m3 for MDF. The Sonae factory in White River can produce either particle board or MDF and this influences the production capacities. According to various International databases the requirements for SA in 2020 will be 984 000m3 for particle board and 569 000m3 for MDF. Quick calculation show a shortfall of 414 000m3 for MDF in 2020 when compared to 2002 production capacity. First mover advantage will give the mover the major market share in SA. The demand will be there. All the above calculations have been done without taking the 2010 World Football event in SA into consideration. The question is – all the current players are almost on par to make it happen. The company with the burning desire to make it work will find the finance and will have the controlling market share.
- Full Text:
- Date Issued: 2004
- Authors: Van Rooyen, Petrus Mynhardt
- Date: 2004
- Subjects: Fiberboard industry -- South Africa , Fiberboard , Particle board
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10938 , http://hdl.handle.net/10948/255 , Fiberboard industry -- South Africa , Fiberboard , Particle board
- Description: Medium density fibre (MDF) board is used in various applications in the building-, furniture- and casket industry. The market is shared by solid wood and other flat panels, such as particle board and plywood. The market in South Africa forms part of the global market. Therefore it is possible to import MDF. The demand for MDF is driven by the building industry, the Consumer Price Index (CPI) and the exchange rate. The CPI is an indication of the consumer’s willingness to purchase furniture or to invest in property with subsequent growth in the building industry. The 2002 market in SA is 500 000m3 for particle board and 110 000m3 for MDF. The imported boards during this same period were particle board 10 000m3 and 22 194m3 for MDF. The extrapolated expected imports for 2003 would be 12 362m3 and 35 045m3 for particle board and MDF respectively. According to the empirical study the market increase for particle board and MDF, for 2003, will be 18%. That means that the particle board market will increase to 590 000m3 and the MDF market to 130 000m3. The 2002 production capacity was 648 000m3 (particle board) and 155 000m3 for MDF. The Sonae factory in White River can produce either particle board or MDF and this influences the production capacities. According to various International databases the requirements for SA in 2020 will be 984 000m3 for particle board and 569 000m3 for MDF. Quick calculation show a shortfall of 414 000m3 for MDF in 2020 when compared to 2002 production capacity. First mover advantage will give the mover the major market share in SA. The demand will be there. All the above calculations have been done without taking the 2010 World Football event in SA into consideration. The question is – all the current players are almost on par to make it happen. The company with the burning desire to make it work will find the finance and will have the controlling market share.
- Full Text:
- Date Issued: 2004
Optimising the material distribution process for the southern region of Telkom SA
- Authors: Naicker, Kosalin Ganasen
- Date: 2005
- Subjects: Business logistics -- South Africa , Telecommunication -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8547 , http://hdl.handle.net/10948/407 , Business logistics -- South Africa , Telecommunication -- South Africa
- Description: Most government owned telecommunication operators across the world have to deal with a number of regulatory, technology and service challenges, as the industry is liberalised in co-ordinance with worldwide trends. Telkom SA will be facing a number of strategic challenges that will test its ability to survive as a telecommunications company over the next number of years. To remain competitive, Telkom must develop strategies to assure survival in a competitive environment. To assure the long-term survival of Telkom SA when moving into a competitive environment, the organisation must build a sustainable competitive advantage. In the face of increasingly fierce competition, the adoption of collaborative alliances between firms is becoming more and more common and the adoption of a world-class supply chain will be an ideal scenario for Telkom SA. A worldclass supply chain goes beyond the scope of the internal operations of an organisation, therefore the material distribution process was chosen for this study, which involved the internal operations in the organisation. The study included the availability of material up to the transportation of the material to the staging areas. The aim of this research was to identify the inefficiencies of the material distribution process of the Southern Region of Telkom SA to become worldclass. A quantitative technique was used to identify the inefficiencies. It was found that the availability and transportation of material were the inefficient categories, preventing the customer to receive the product or service on time. Communication, inaccurate forecasting and inefficient transportation of material were some of the reasons for not delivering material on time. Some of the recommendations included developing a model that could overcome the current inefficiencies in transportation, improving the communication channels, training and the development of employees at all levels.
- Full Text:
- Date Issued: 2005
- Authors: Naicker, Kosalin Ganasen
- Date: 2005
- Subjects: Business logistics -- South Africa , Telecommunication -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8547 , http://hdl.handle.net/10948/407 , Business logistics -- South Africa , Telecommunication -- South Africa
- Description: Most government owned telecommunication operators across the world have to deal with a number of regulatory, technology and service challenges, as the industry is liberalised in co-ordinance with worldwide trends. Telkom SA will be facing a number of strategic challenges that will test its ability to survive as a telecommunications company over the next number of years. To remain competitive, Telkom must develop strategies to assure survival in a competitive environment. To assure the long-term survival of Telkom SA when moving into a competitive environment, the organisation must build a sustainable competitive advantage. In the face of increasingly fierce competition, the adoption of collaborative alliances between firms is becoming more and more common and the adoption of a world-class supply chain will be an ideal scenario for Telkom SA. A worldclass supply chain goes beyond the scope of the internal operations of an organisation, therefore the material distribution process was chosen for this study, which involved the internal operations in the organisation. The study included the availability of material up to the transportation of the material to the staging areas. The aim of this research was to identify the inefficiencies of the material distribution process of the Southern Region of Telkom SA to become worldclass. A quantitative technique was used to identify the inefficiencies. It was found that the availability and transportation of material were the inefficient categories, preventing the customer to receive the product or service on time. Communication, inaccurate forecasting and inefficient transportation of material were some of the reasons for not delivering material on time. Some of the recommendations included developing a model that could overcome the current inefficiencies in transportation, improving the communication channels, training and the development of employees at all levels.
- Full Text:
- Date Issued: 2005
Impact of change management on employee engagement
- Authors: Moche, Boitshoko
- Date: 2020
- Subjects: Personnel management Organizational change
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49703 , vital:41772
- Description: Change is inevitable and change is necessary; in order for organisations to remain competitive they have to keep on evolving, ensuring that the organisational vision and strategy are aligned to the organisation’s vision, importantly, that the employees have a fulfilling work experience in order to do their best and live up to the organisation’s values. In the high-pressured, agile work environment, it is necessary for the organisations to move their processes with the times, providing information on digital platforms while upskilling the employees and saving time. Employee engagement is defined as the force that drives the organisational success and when achieved it eventually leads to high morale, employee retention, employee trust and loyalty to the organisation and organisational performance The aim of the study was to investigate the impact of change management process on the employee engagement in the workplace. The three identified main factors were readiness for change, process of change and leadership involvement. Change initiatives have been reported to fail by 70% if not implemented effectively and can have a negative impact on how the employees receive the change. The mixed method study approach was used, starting with interviews with the four key players in the organisation to establish how they perceive change and gather new information. It was followed by a quantitative e-survey to departments which have had technological change in the past year. The empirical results showed that the there is a relationship between the factors of change and employee engagement. Importance of readiness for change was highlighted, supporting the need for an organisational analysis followed by a detailed change plan aligned to the organisational vision. Process of change had a positive significance for employee engagement while lack of leadership involvement showed the negative relationship to employee engagement. The findings show how change leadership should work in sync with organisational leadership at all times and should incorporate change management into the organisational DNA.
- Full Text:
- Date Issued: 2020
- Authors: Moche, Boitshoko
- Date: 2020
- Subjects: Personnel management Organizational change
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49703 , vital:41772
- Description: Change is inevitable and change is necessary; in order for organisations to remain competitive they have to keep on evolving, ensuring that the organisational vision and strategy are aligned to the organisation’s vision, importantly, that the employees have a fulfilling work experience in order to do their best and live up to the organisation’s values. In the high-pressured, agile work environment, it is necessary for the organisations to move their processes with the times, providing information on digital platforms while upskilling the employees and saving time. Employee engagement is defined as the force that drives the organisational success and when achieved it eventually leads to high morale, employee retention, employee trust and loyalty to the organisation and organisational performance The aim of the study was to investigate the impact of change management process on the employee engagement in the workplace. The three identified main factors were readiness for change, process of change and leadership involvement. Change initiatives have been reported to fail by 70% if not implemented effectively and can have a negative impact on how the employees receive the change. The mixed method study approach was used, starting with interviews with the four key players in the organisation to establish how they perceive change and gather new information. It was followed by a quantitative e-survey to departments which have had technological change in the past year. The empirical results showed that the there is a relationship between the factors of change and employee engagement. Importance of readiness for change was highlighted, supporting the need for an organisational analysis followed by a detailed change plan aligned to the organisational vision. Process of change had a positive significance for employee engagement while lack of leadership involvement showed the negative relationship to employee engagement. The findings show how change leadership should work in sync with organisational leadership at all times and should incorporate change management into the organisational DNA.
- Full Text:
- Date Issued: 2020
An analysis of foreign market entry strategy for Discovery Limited
- Authors: Terblanche, Gaynor
- Date: 2018
- Subjects: Export marketing , Foreign exchange International trade
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/35841 , vital:33852
- Description: The Discovery Limited is a key player in the South African Insurance Industry, which is well regulated. The Insurance Industry is of a world class standard and compares favourably with economies such as BRIC (Brazil, Russia, India and China) countries. The South African economy continues to show a decline with a negative growth in gross domestic product (GDP), for two consecutive quarters (last quarter of 2016 and first quarter of 2017). The current dampened expected growth rates, with a highly penetrated insurance market in South Africa, are strong incentives to look for growth beyond the borders of South Africa. This study, therefore, explores the potential impact on investor confidence, when Discovery Limited enters Foreign Markets. The research objectives, namely Industry-Based considerations, institution-based considerations, resource-based considerations and recommendations, were used to draw linkages between the Discovery Shared Value Insurance Model and the Business Model Framework. Internationalisation models were introduced, yet Peng’s Comprehensive Model of Foreign Market Entry in conjunction with Discovery Limited’s Shared-Value Insurance Model, provides a greater scope to assess the foreign market entries The study seeks to propose a strategy for when firms enter foreign markets and explores investor confidence when doing so. The findings of the study will be able to be generalised in the market amongst firms who seek to enter foreign markets and provides insight and recommendations to all stakeholders upon taking the move. In pursuing this study, a qualitative approach was conducted. A review of the literature making use of academic resource, annual financial reports of the company and country reports available in the public domain, were used. Interviews were conducted using semi-structured questions with the Partner Market Executives of Discovery to gain deeper insight and understanding. An invitation to interview six (6) participants, was distributed and only five (5) were interviewed. This constitutes a (5/6) 83.3% response rate. These Partner Market Executives were best positioned to answer questions related to Foreign Market Entry (Partner Markets) for Discovery Limited. The questions were informed by the literature. A Thematic Analysis was conducted on the data collected to identify core themes that strongly resonated with participants. The research findings are credible, and the subject of the research was correctly identified, from the view point of both the researchers and the participants. The participation was voluntary and record keeping of audio and transcriptions were done. Based on the key themes identified for each of the three foreign market entry considerations, the study concluded that: ‘Vitality becomes core to the solution’, ‘the intellectual property that sits behind the Shared Value Model’, ‘Can’t run away from regulatory approval’, ‘Timing to enter a market’, and ‘infrastructure to enter a foreign market’ are crucial considerations that an investor would like to see, and Discovery Limited must be mindful of this when targeting growth in its share price. Therefore, Discovery will have to consider advice on infrastructure development for Africa and they will have to set an unobstructed vision and timeline to expand into Africa. Discovery Limited, being a South African Company, is still challenged with a product that must be compatible with the rest of the African market. Entering into Africa might not be a priority now, but the lack of knowledge on what the product for the African market would look like, left room for future research.
- Full Text:
- Date Issued: 2018
- Authors: Terblanche, Gaynor
- Date: 2018
- Subjects: Export marketing , Foreign exchange International trade
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/35841 , vital:33852
- Description: The Discovery Limited is a key player in the South African Insurance Industry, which is well regulated. The Insurance Industry is of a world class standard and compares favourably with economies such as BRIC (Brazil, Russia, India and China) countries. The South African economy continues to show a decline with a negative growth in gross domestic product (GDP), for two consecutive quarters (last quarter of 2016 and first quarter of 2017). The current dampened expected growth rates, with a highly penetrated insurance market in South Africa, are strong incentives to look for growth beyond the borders of South Africa. This study, therefore, explores the potential impact on investor confidence, when Discovery Limited enters Foreign Markets. The research objectives, namely Industry-Based considerations, institution-based considerations, resource-based considerations and recommendations, were used to draw linkages between the Discovery Shared Value Insurance Model and the Business Model Framework. Internationalisation models were introduced, yet Peng’s Comprehensive Model of Foreign Market Entry in conjunction with Discovery Limited’s Shared-Value Insurance Model, provides a greater scope to assess the foreign market entries The study seeks to propose a strategy for when firms enter foreign markets and explores investor confidence when doing so. The findings of the study will be able to be generalised in the market amongst firms who seek to enter foreign markets and provides insight and recommendations to all stakeholders upon taking the move. In pursuing this study, a qualitative approach was conducted. A review of the literature making use of academic resource, annual financial reports of the company and country reports available in the public domain, were used. Interviews were conducted using semi-structured questions with the Partner Market Executives of Discovery to gain deeper insight and understanding. An invitation to interview six (6) participants, was distributed and only five (5) were interviewed. This constitutes a (5/6) 83.3% response rate. These Partner Market Executives were best positioned to answer questions related to Foreign Market Entry (Partner Markets) for Discovery Limited. The questions were informed by the literature. A Thematic Analysis was conducted on the data collected to identify core themes that strongly resonated with participants. The research findings are credible, and the subject of the research was correctly identified, from the view point of both the researchers and the participants. The participation was voluntary and record keeping of audio and transcriptions were done. Based on the key themes identified for each of the three foreign market entry considerations, the study concluded that: ‘Vitality becomes core to the solution’, ‘the intellectual property that sits behind the Shared Value Model’, ‘Can’t run away from regulatory approval’, ‘Timing to enter a market’, and ‘infrastructure to enter a foreign market’ are crucial considerations that an investor would like to see, and Discovery Limited must be mindful of this when targeting growth in its share price. Therefore, Discovery will have to consider advice on infrastructure development for Africa and they will have to set an unobstructed vision and timeline to expand into Africa. Discovery Limited, being a South African Company, is still challenged with a product that must be compatible with the rest of the African market. Entering into Africa might not be a priority now, but the lack of knowledge on what the product for the African market would look like, left room for future research.
- Full Text:
- Date Issued: 2018
Critical analysis of a performance management system used by a tertiary education institution in the Eastern Cape
- Mkovane, Zenephone Bhekuyise
- Authors: Mkovane, Zenephone Bhekuyise
- Date: 2005
- Subjects: Performance -- Management -- Evaluation , Performance -- Measurement -- Evaluation , Universities and colleges -- Employees -- Rating of -- South Africa -- Eastern Cape , Border Technikon -- Employees -- Rating of
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8567 , http://hdl.handle.net/10948/412 , Performance -- Management -- Evaluation , Performance -- Measurement -- Evaluation , Universities and colleges -- Employees -- Rating of -- South Africa -- Eastern Cape , Border Technikon -- Employees -- Rating of
- Description: As argued by authors like Franzen on whose work the greater part of the introduction, the main problem and sub-problem has been based, the objective of this study was to establish the extent to which the performance evaluation system currently in use at the subject Institution conforms to the benchmark performance management systems as espoused in literature. Further, the objective was to establish the differences and commonalities between the performance management systems practiced in the corporate sector and current practice at the subject Institution. Best practice was thus lifted to form part of the recommendation of this study. A questionaire was designed based on the guidelines in the literature study in order to determine how the subject Institution conducts its performance appraisal and how this relates to the four general purposes of performance management mentioned in the study. The respondents' opinion obtained from the questionaire were compared with the guidelines in literature and clustered around the four identifiable general purposes of performance management. The study concludes with a statement of current practice at the subject Institution, and outlines the extent of conformance to benchmark practice on performance management systems. Recommendations are made based on best practice and direction is given to future research into contemporary practices with the express aim of enhancing quality in higher education applying the quality-related procedures of industry and commerce, where quality is crucial to success (Winch, 1996: 9-13). The current performance management system at the subject Institution proves to be largely conforming to the benchmark. However it should require comments made by the respondents that pertain to improvement.
- Full Text: false
- Date Issued: 2005
- Authors: Mkovane, Zenephone Bhekuyise
- Date: 2005
- Subjects: Performance -- Management -- Evaluation , Performance -- Measurement -- Evaluation , Universities and colleges -- Employees -- Rating of -- South Africa -- Eastern Cape , Border Technikon -- Employees -- Rating of
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8567 , http://hdl.handle.net/10948/412 , Performance -- Management -- Evaluation , Performance -- Measurement -- Evaluation , Universities and colleges -- Employees -- Rating of -- South Africa -- Eastern Cape , Border Technikon -- Employees -- Rating of
- Description: As argued by authors like Franzen on whose work the greater part of the introduction, the main problem and sub-problem has been based, the objective of this study was to establish the extent to which the performance evaluation system currently in use at the subject Institution conforms to the benchmark performance management systems as espoused in literature. Further, the objective was to establish the differences and commonalities between the performance management systems practiced in the corporate sector and current practice at the subject Institution. Best practice was thus lifted to form part of the recommendation of this study. A questionaire was designed based on the guidelines in the literature study in order to determine how the subject Institution conducts its performance appraisal and how this relates to the four general purposes of performance management mentioned in the study. The respondents' opinion obtained from the questionaire were compared with the guidelines in literature and clustered around the four identifiable general purposes of performance management. The study concludes with a statement of current practice at the subject Institution, and outlines the extent of conformance to benchmark practice on performance management systems. Recommendations are made based on best practice and direction is given to future research into contemporary practices with the express aim of enhancing quality in higher education applying the quality-related procedures of industry and commerce, where quality is crucial to success (Winch, 1996: 9-13). The current performance management system at the subject Institution proves to be largely conforming to the benchmark. However it should require comments made by the respondents that pertain to improvement.
- Full Text: false
- Date Issued: 2005
The influence of power distance relationships on the success of lean manufacturing implementations
- Authors: De Beer, Lourens
- Date: 2016
- Subjects: Lean manufacturing , Corporate culture
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/6919 , vital:21166
- Description: The research project measured the influence of lean culture elements as well as power distance elements on the success of lean manufacturing implementations. The literature review revealed that lean transformations are not always successful and sustainable since organisation see these as quick win opportunities to improve short term profits. Lean, however, is a long term philosophy that entails not just quick changes but a fundamental change in the way that business is done. The elements that were measured in the study were organisational awareness, employee engagement, managerial consistency, accountability, mutual respect and autocratic behaviour. The study revealed a strong relationship between these factors and the success of lean implementations. The results indicated that there is a positive relationship between lean culture and the other lean elements. The study also indicated that autocratic behaviour has a positive relationship to lean implementation. The study showed that tools that were developed in the past are valid across various industries and that power distance does play a role in lean implementations.
- Full Text:
- Date Issued: 2016
- Authors: De Beer, Lourens
- Date: 2016
- Subjects: Lean manufacturing , Corporate culture
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/6919 , vital:21166
- Description: The research project measured the influence of lean culture elements as well as power distance elements on the success of lean manufacturing implementations. The literature review revealed that lean transformations are not always successful and sustainable since organisation see these as quick win opportunities to improve short term profits. Lean, however, is a long term philosophy that entails not just quick changes but a fundamental change in the way that business is done. The elements that were measured in the study were organisational awareness, employee engagement, managerial consistency, accountability, mutual respect and autocratic behaviour. The study revealed a strong relationship between these factors and the success of lean implementations. The results indicated that there is a positive relationship between lean culture and the other lean elements. The study also indicated that autocratic behaviour has a positive relationship to lean implementation. The study showed that tools that were developed in the past are valid across various industries and that power distance does play a role in lean implementations.
- Full Text:
- Date Issued: 2016
A study of the use of value based management (VBM) by multinational entities in the Eastern Cape motor industry cluster (ECMIC)
- Authors: Blouw, Mbuyiselo Edwin
- Date: 2005
- Subjects: Corporations -- Valuation , Automobile industry and trade -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8550 , http://hdl.handle.net/10948/421 , Corporations -- Valuation , Automobile industry and trade -- South Africa
- Description: Management’s response to shareholders’ return on investment as a priority occurs in an increasingly dynamic environment. Accompanying these activities is the need to realign responsibilities and to allocate scarce resources effectively. This is done in order to ensure that companies achieve global competitiveness and increase shareholders’ return on investment. Against this backdrop, local industry needs to find new methods or strategies in order to achieve world-class competitiveness, and to be able to access foreign investment. One way to achieve these goals is through Value Based Management (VBM). The objective of this study is to evaluate the strategic intent of Multinational Entities in applying VBM to increase shareholders’ return on investment. Based on the study, certain factors are critical to ensure the success of VBM. A postal survey to managers in the motor manufacturing and component manufacturing companies was conducted to check the managers’ familiarity with VBM, and their scope, and usage of VBM; and, based on the finding, to evaluate the impact of VBM on companies’ results. The empirical finding was compared with a literature review, and the following findings were made: There is a strong understanding and application of the VBM principle on the part of local entities with Foreign Direct Investment (FDI); Departmental performance is critical to an entity’s overall performance; Based on the study, 23 per cent of the respondents use Economic Value Added (EVA) as an internal reporting measure, and an average of 19 per cent use other metrics; A total of 89 per cent of respondents indicated that they strongly agree with the use of incentives for motivation. The above-mentioned points were covered by means of 4-M framework ― that is: Measurement, Management, Motivation, and Mindset.
- Full Text:
- Date Issued: 2005
- Authors: Blouw, Mbuyiselo Edwin
- Date: 2005
- Subjects: Corporations -- Valuation , Automobile industry and trade -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8550 , http://hdl.handle.net/10948/421 , Corporations -- Valuation , Automobile industry and trade -- South Africa
- Description: Management’s response to shareholders’ return on investment as a priority occurs in an increasingly dynamic environment. Accompanying these activities is the need to realign responsibilities and to allocate scarce resources effectively. This is done in order to ensure that companies achieve global competitiveness and increase shareholders’ return on investment. Against this backdrop, local industry needs to find new methods or strategies in order to achieve world-class competitiveness, and to be able to access foreign investment. One way to achieve these goals is through Value Based Management (VBM). The objective of this study is to evaluate the strategic intent of Multinational Entities in applying VBM to increase shareholders’ return on investment. Based on the study, certain factors are critical to ensure the success of VBM. A postal survey to managers in the motor manufacturing and component manufacturing companies was conducted to check the managers’ familiarity with VBM, and their scope, and usage of VBM; and, based on the finding, to evaluate the impact of VBM on companies’ results. The empirical finding was compared with a literature review, and the following findings were made: There is a strong understanding and application of the VBM principle on the part of local entities with Foreign Direct Investment (FDI); Departmental performance is critical to an entity’s overall performance; Based on the study, 23 per cent of the respondents use Economic Value Added (EVA) as an internal reporting measure, and an average of 19 per cent use other metrics; A total of 89 per cent of respondents indicated that they strongly agree with the use of incentives for motivation. The above-mentioned points were covered by means of 4-M framework ― that is: Measurement, Management, Motivation, and Mindset.
- Full Text:
- Date Issued: 2005
The impact of increasing electricity tariffs on the automative industry in South Africa
- Authors: Hoops, Eduard Christiaan
- Date: 2010
- Subjects: Electricity -- Costs , Electric utilities -- Rates
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8639 , http://hdl.handle.net/10948/1436 , Electricity -- Costs , Electric utilities -- Rates
- Description: South African electricity tariffs were relatively low compared to the rest of the world. The average South African business has for long taken this advantage for granted and is now surprised to realise that electricity is becoming an expensive and scarce commodity. The South African electricity supply industry is far more complex than the average person may think. The infrastructure supporting this industry is extremely costly; takes long to develop and build and requires careful planning and management. There are many sources of energy and many technologies for generating electricity. However, many of these do not appear quite ready to serve the needs of the industry. The manufacturing industry depends heavily on electricity. The recent power outages and tariff increases have served as a cruel reminder of this fact. The automotive sector has lost many days of production and the increasing electricity costs erode the profitability of the affected companies. The automotive suppliers and vehicle manufacturers have expressed their concerns. Indications are that some have reduced the number of employees and may even face bankruptcy. This research aims to gain the perspective of senior managers in the automotive industry regarding the impact of the increased electricity tariffs on their manufacturing costs. Naturally, all electricity consumers will be affected by this. However, this research aims to investigate the significance of the effect on the automotive industry as well as obtain some indication of which factors determine the level of dependency. Each company has to react strategically to the situation and apply those measures which are available to them. This research determines how strongly the industry feels about reacting and which strategic measures they will apply. The outcome is descriptive of the circumstances in the industry and indisputably serves as an indication of the financial impact of electricity tariff increases.
- Full Text:
- Date Issued: 2010
- Authors: Hoops, Eduard Christiaan
- Date: 2010
- Subjects: Electricity -- Costs , Electric utilities -- Rates
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8639 , http://hdl.handle.net/10948/1436 , Electricity -- Costs , Electric utilities -- Rates
- Description: South African electricity tariffs were relatively low compared to the rest of the world. The average South African business has for long taken this advantage for granted and is now surprised to realise that electricity is becoming an expensive and scarce commodity. The South African electricity supply industry is far more complex than the average person may think. The infrastructure supporting this industry is extremely costly; takes long to develop and build and requires careful planning and management. There are many sources of energy and many technologies for generating electricity. However, many of these do not appear quite ready to serve the needs of the industry. The manufacturing industry depends heavily on electricity. The recent power outages and tariff increases have served as a cruel reminder of this fact. The automotive sector has lost many days of production and the increasing electricity costs erode the profitability of the affected companies. The automotive suppliers and vehicle manufacturers have expressed their concerns. Indications are that some have reduced the number of employees and may even face bankruptcy. This research aims to gain the perspective of senior managers in the automotive industry regarding the impact of the increased electricity tariffs on their manufacturing costs. Naturally, all electricity consumers will be affected by this. However, this research aims to investigate the significance of the effect on the automotive industry as well as obtain some indication of which factors determine the level of dependency. Each company has to react strategically to the situation and apply those measures which are available to them. This research determines how strongly the industry feels about reacting and which strategic measures they will apply. The outcome is descriptive of the circumstances in the industry and indisputably serves as an indication of the financial impact of electricity tariff increases.
- Full Text:
- Date Issued: 2010
Using value stream mapping to identify waste in the manufacturing of automotive components at Federal Mogul
- Authors: Fry, Peter-John
- Date: 2003
- Subjects: Industrial efficiency , Production planning , Value added , Automobile industry and trade -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10865 , http://hdl.handle.net/10948/271 , Industrial efficiency , Production planning , Value added , Automobile industry and trade -- South Africa -- Eastern Cape
- Description: This research addresses the application of Value Stream Mapping in the automotive component industry. The goal of this research is to investigate how Value Stream Mapping can identify waste, and to evaluate its benefits on a specific application instance. Value Stream Mapping is used to first map the current state and then used to identify sources of waste and to identify lean tools to try eliminate this waste. The future state map is then developed with lean tools applied to it. A South African company, Federal Mogul South Africa (FMSA), has experienced the impact of globalisation and the need to become globally competitive first hand. FMSA will be used as a case study to illustrate the impact of using Value Stream Mapping as a tool for identify waste and the need for improving the performance of a company’s value stream in achieving the international goals set for the company and its supply chain.
- Full Text:
- Date Issued: 2003
- Authors: Fry, Peter-John
- Date: 2003
- Subjects: Industrial efficiency , Production planning , Value added , Automobile industry and trade -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10865 , http://hdl.handle.net/10948/271 , Industrial efficiency , Production planning , Value added , Automobile industry and trade -- South Africa -- Eastern Cape
- Description: This research addresses the application of Value Stream Mapping in the automotive component industry. The goal of this research is to investigate how Value Stream Mapping can identify waste, and to evaluate its benefits on a specific application instance. Value Stream Mapping is used to first map the current state and then used to identify sources of waste and to identify lean tools to try eliminate this waste. The future state map is then developed with lean tools applied to it. A South African company, Federal Mogul South Africa (FMSA), has experienced the impact of globalisation and the need to become globally competitive first hand. FMSA will be used as a case study to illustrate the impact of using Value Stream Mapping as a tool for identify waste and the need for improving the performance of a company’s value stream in achieving the international goals set for the company and its supply chain.
- Full Text:
- Date Issued: 2003
Investigating the feasibility of an indoor aquatic centre for the Nelson Mandela Bay Metropole
- Janse van Rensburg, Philippus Jacobus
- Authors: Janse van Rensburg, Philippus Jacobus
- Date: 2007
- Subjects: Aquatic sports facilities -- South Africa -- Port Elizabeth -- Designs and plans , Sports facilities -- South Africa -- Port Elizabeth , Recreation centers -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8739 , http://hdl.handle.net/10948/791 , Aquatic sports facilities -- South Africa -- Port Elizabeth -- Designs and plans , Sports facilities -- South Africa -- Port Elizabeth , Recreation centers -- South Africa -- Eastern Cape
- Description: The purpose of this study was to investigate the feasibility of an Indoor Aquatic Centre for the Nelson Mandela Bay Metropole. The main problem was to establish the minimum aquatic facilities an Indoor Aquatic Centre must have, to be able to host National and International aquatic events. The sub problems identified to address the main problem were as follows: - Should accommodation be available at the Indoor Aquatic Centre? - Should medical facilities be available at the Indoor Aquatic Centre? - Should there be a gymnasium at the Indoor Aquatic Centre? - Should there be food malls available at the Indoor Aquatic Centre? - Will sports tourism in the Nelson Mandela Bay Metropole benefit from an Indoor Aquatic Centre? In this study the researcher discusses current tourism opportunities, possible sports tourism opportunities and the current aquatic facilities the Nelson Mandela Bay Metropole has to offer. From the discussion regarding these issues it was found that the metropole do offer many attraction opportunities including the following: - Adventure and Sport; - Agriculture; - Arts and Culture; - Business and Conferencing; - Coastal and Beaches; - Entertainment and Shopping; - Historical; - Wild Life and Nature. Adventure and Sport attractions contribute to sports tourism in the metropole and an Indoor Aquatic Centre could enable the metropole to improve sports tourism figures to the metropole. Sports tourism is defined as any tourism that is linked with a sports event. The conclusion can be made that the main initiative for sports tourism is to host a major sporting event to attract tourists. Adding other tourist attractions makes the destination more attractive. It is also important that the community is educated and informed about sports tourism so that the tourist and the community benefits from the event. Indoor Aquatic Centres found in countries like Australia, Canada, Europe, Russia, The Far East, United Kingdom and the United States of America, were discussed to identify the minimum requirements for an Indoor Aquatic Centre. The literature study has shown that the Indoor Aquatic Centre should be a multi purpose centre with a minimum of two heated pools and leisure facilities included. This will enable the centre to generate different streams of income to enhance sustainability. The aquatic centre should also be designed to host National and International events, but not necessarily for Olympic Games events. An empirical study was done to see if the respondents agree on the minimum requirements for an Indoor Aquatic Centre, identified by the literature study and if they agree that sports tourism within the Nelson Mandela Bay Metropole will benefit from an Indoor Aquatic Centre. The conclusion of the empirical study is that the respondents’ view correlate with the information found during the literature study regarding the minimum requirements for an Indoor Aquatic Centre listed as follows: - The minimum number of heated pools are two consisting of a fifty metre ten lane pool and a twenty five metre ten lane pool; - A food mall that consists of a restaurant, fast food stalls and a food store; - Medical facilities, conference facilities, gymnasium and other leisure facilities must also be available; - Accommodation facilities must be available and consists of two and three bedroom fully serviced apartments; - The Indoor Aquatic centre must be able to have seating for 2000 people and parking for 1000 vehicles. The study has addressed the main problem and the sub problems, but further research needs to be conducted regarding the funding of the Indoor Aquatic Centre as this issue was not successfully addressed. More information is needed regarding the different ways of funding and who the stakeholders should be in this process.
- Full Text:
- Date Issued: 2007
- Authors: Janse van Rensburg, Philippus Jacobus
- Date: 2007
- Subjects: Aquatic sports facilities -- South Africa -- Port Elizabeth -- Designs and plans , Sports facilities -- South Africa -- Port Elizabeth , Recreation centers -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8739 , http://hdl.handle.net/10948/791 , Aquatic sports facilities -- South Africa -- Port Elizabeth -- Designs and plans , Sports facilities -- South Africa -- Port Elizabeth , Recreation centers -- South Africa -- Eastern Cape
- Description: The purpose of this study was to investigate the feasibility of an Indoor Aquatic Centre for the Nelson Mandela Bay Metropole. The main problem was to establish the minimum aquatic facilities an Indoor Aquatic Centre must have, to be able to host National and International aquatic events. The sub problems identified to address the main problem were as follows: - Should accommodation be available at the Indoor Aquatic Centre? - Should medical facilities be available at the Indoor Aquatic Centre? - Should there be a gymnasium at the Indoor Aquatic Centre? - Should there be food malls available at the Indoor Aquatic Centre? - Will sports tourism in the Nelson Mandela Bay Metropole benefit from an Indoor Aquatic Centre? In this study the researcher discusses current tourism opportunities, possible sports tourism opportunities and the current aquatic facilities the Nelson Mandela Bay Metropole has to offer. From the discussion regarding these issues it was found that the metropole do offer many attraction opportunities including the following: - Adventure and Sport; - Agriculture; - Arts and Culture; - Business and Conferencing; - Coastal and Beaches; - Entertainment and Shopping; - Historical; - Wild Life and Nature. Adventure and Sport attractions contribute to sports tourism in the metropole and an Indoor Aquatic Centre could enable the metropole to improve sports tourism figures to the metropole. Sports tourism is defined as any tourism that is linked with a sports event. The conclusion can be made that the main initiative for sports tourism is to host a major sporting event to attract tourists. Adding other tourist attractions makes the destination more attractive. It is also important that the community is educated and informed about sports tourism so that the tourist and the community benefits from the event. Indoor Aquatic Centres found in countries like Australia, Canada, Europe, Russia, The Far East, United Kingdom and the United States of America, were discussed to identify the minimum requirements for an Indoor Aquatic Centre. The literature study has shown that the Indoor Aquatic Centre should be a multi purpose centre with a minimum of two heated pools and leisure facilities included. This will enable the centre to generate different streams of income to enhance sustainability. The aquatic centre should also be designed to host National and International events, but not necessarily for Olympic Games events. An empirical study was done to see if the respondents agree on the minimum requirements for an Indoor Aquatic Centre, identified by the literature study and if they agree that sports tourism within the Nelson Mandela Bay Metropole will benefit from an Indoor Aquatic Centre. The conclusion of the empirical study is that the respondents’ view correlate with the information found during the literature study regarding the minimum requirements for an Indoor Aquatic Centre listed as follows: - The minimum number of heated pools are two consisting of a fifty metre ten lane pool and a twenty five metre ten lane pool; - A food mall that consists of a restaurant, fast food stalls and a food store; - Medical facilities, conference facilities, gymnasium and other leisure facilities must also be available; - Accommodation facilities must be available and consists of two and three bedroom fully serviced apartments; - The Indoor Aquatic centre must be able to have seating for 2000 people and parking for 1000 vehicles. The study has addressed the main problem and the sub problems, but further research needs to be conducted regarding the funding of the Indoor Aquatic Centre as this issue was not successfully addressed. More information is needed regarding the different ways of funding and who the stakeholders should be in this process.
- Full Text:
- Date Issued: 2007
The influence of the state IT agency’s current performance-based rewards on employee motivation
- Authors: Lucwaba, Pamela Xolewa
- Date: 2018
- Subjects: Employee motivation , Incentive awards Employees -- Rating of
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22574 , vital:30008
- Description: Organisational success originates from employees’ willingness to use their abilities and skills so that an organisation continues to achieve its strategic objectives and thus remains competitive. The organisation’s task is to encourage and nourish these motivated employee inputs by putting effective rewards in place (Markova and Ford, 2011, p. 813.). In view of this, the purpose of this study was to gain a deeper understanding of the State IT Agency’s official performance-based rewards and to establish whether these rewards enhance employee motivation. A descriptive survey research design was adopted. The study targeted all 86 employees occupying non-managerial positions (Job level A1 – D1) at the State IT Agency – Eastern Cape. The study thus included the entire population. A structured questionnaire was used to collect data. Collected data was analysed using SPSS (Statistical Package for Social Sciences) for descriptive and inferential statistics. The results of the study were presented in frequency tables, cross-tabulations, histogram and line charts. The study revealed that intrinsically motivated employees are also motivated by financial and non-financial rewards. The research also showed that a statistically significant relationship exists between the number of years in the current position and employee motivation. This study’s results further revealed low levels of employee motivation as well as job dissatisfaction amongst the employees, dissatisfaction with the rewards provided by the organisation and that the State IT Agency is not providing employees with motivational factors perceived by employees as motivational. The study thus concluded that when the State IT Agency rewards outstanding employee performance with a performance-based bonus and a salary increase such employees’ motivation levels should be enhanced. It was recommended that the State IT Agency should design a total rewards strategy for the purpose of maximising the impact of various rewards on employee motivation. The State IT Agency should also focus on eliminating factors leading to employee dissatisfaction before implementing the proposed total rewards strategy because dissatisfied employees cannot be motivated.
- Full Text:
- Date Issued: 2018
- Authors: Lucwaba, Pamela Xolewa
- Date: 2018
- Subjects: Employee motivation , Incentive awards Employees -- Rating of
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22574 , vital:30008
- Description: Organisational success originates from employees’ willingness to use their abilities and skills so that an organisation continues to achieve its strategic objectives and thus remains competitive. The organisation’s task is to encourage and nourish these motivated employee inputs by putting effective rewards in place (Markova and Ford, 2011, p. 813.). In view of this, the purpose of this study was to gain a deeper understanding of the State IT Agency’s official performance-based rewards and to establish whether these rewards enhance employee motivation. A descriptive survey research design was adopted. The study targeted all 86 employees occupying non-managerial positions (Job level A1 – D1) at the State IT Agency – Eastern Cape. The study thus included the entire population. A structured questionnaire was used to collect data. Collected data was analysed using SPSS (Statistical Package for Social Sciences) for descriptive and inferential statistics. The results of the study were presented in frequency tables, cross-tabulations, histogram and line charts. The study revealed that intrinsically motivated employees are also motivated by financial and non-financial rewards. The research also showed that a statistically significant relationship exists between the number of years in the current position and employee motivation. This study’s results further revealed low levels of employee motivation as well as job dissatisfaction amongst the employees, dissatisfaction with the rewards provided by the organisation and that the State IT Agency is not providing employees with motivational factors perceived by employees as motivational. The study thus concluded that when the State IT Agency rewards outstanding employee performance with a performance-based bonus and a salary increase such employees’ motivation levels should be enhanced. It was recommended that the State IT Agency should design a total rewards strategy for the purpose of maximising the impact of various rewards on employee motivation. The State IT Agency should also focus on eliminating factors leading to employee dissatisfaction before implementing the proposed total rewards strategy because dissatisfied employees cannot be motivated.
- Full Text:
- Date Issued: 2018
Development of effective solutions for the implementation and management of owner-driver schemes in the Province of the Eastern Cape
- Authors: Ranchod, Sanjiv
- Date: 2001
- Subjects: Transportation, Automotive -- Dispatching , Small business -- Management Case studies , Storage and removal trade -- Subcontracting -- South Africa , Trucking -- South Africa , Contracting out -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10891 , http://hdl.handle.net/10948/55 , Transportation, Automotive -- Dispatching , Small business -- Management Case studies , Storage and removal trade -- Subcontracting -- South Africa , Trucking -- South Africa , Contracting out -- South Africa
- Description: Introduction: During the past decade, companies have examined their core business, and anything that was not related to this, or did not add value to their product, was outsourced. One of the functions which fell into this category was the distribution operation, or more commonly known as transportation (in and out bound). In many instances, the distribution function was given up for tender, and specialised transport businesses, called third party logistic providers, whose core business was transport, were given the opportunity of taking over the distribution function. Some progressive companies went a little beyond the traditional approach and created opportunities for their own employees to be involved in the newly created, outsourced distribution network. This was largely an empowerment opportunity, with the aim of creating SME’s (Small-Medium-Enterprises), and providing people from a previously disadvantaged background (black people and other ethnic minorities) the opportunity to go into a business enterprise for themselves. The latter, although, politically the correct thing to do, simultaneously created opportunities and problems. Many of the companies that empowered their own employees, through Owner-Driver schemes, used the driving competency levels as the main criteria for the transition process. The other required skills were often overlooked or ignored. This empowerment process was driven to promote “Black Economic Empowerment”, an important national imperative. Although this process was an honorable gesture on the part of many companies, the process often took place without much foresight The viability and long-term continuity of the business were not taken into account. It is the researchers personal view, based on interviews with O-D’s and companies operating O-D schemes that the O-D’s which were empowered to operate their own business ventures, had limited or insufficient business skills and the very businesses that were given to them to improve their lifestyle were at risk of becoming unviable enterprises. This is clearly evident in some of the schemes being operated by companies such as Autonet and South African Breweries (hereinafter referred to as SAB). Other Eastern Cape companies that operate Owner-Driver schemes include Italtile, Shatterprufe and Ready Mix Materials (hereinafter referred to as RMM), and according to Management consultants spoken to, have obtained mixed levels of success with their schemes. The above schemes were confirmed with the various companies mentioned.
- Full Text:
- Date Issued: 2001
- Authors: Ranchod, Sanjiv
- Date: 2001
- Subjects: Transportation, Automotive -- Dispatching , Small business -- Management Case studies , Storage and removal trade -- Subcontracting -- South Africa , Trucking -- South Africa , Contracting out -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10891 , http://hdl.handle.net/10948/55 , Transportation, Automotive -- Dispatching , Small business -- Management Case studies , Storage and removal trade -- Subcontracting -- South Africa , Trucking -- South Africa , Contracting out -- South Africa
- Description: Introduction: During the past decade, companies have examined their core business, and anything that was not related to this, or did not add value to their product, was outsourced. One of the functions which fell into this category was the distribution operation, or more commonly known as transportation (in and out bound). In many instances, the distribution function was given up for tender, and specialised transport businesses, called third party logistic providers, whose core business was transport, were given the opportunity of taking over the distribution function. Some progressive companies went a little beyond the traditional approach and created opportunities for their own employees to be involved in the newly created, outsourced distribution network. This was largely an empowerment opportunity, with the aim of creating SME’s (Small-Medium-Enterprises), and providing people from a previously disadvantaged background (black people and other ethnic minorities) the opportunity to go into a business enterprise for themselves. The latter, although, politically the correct thing to do, simultaneously created opportunities and problems. Many of the companies that empowered their own employees, through Owner-Driver schemes, used the driving competency levels as the main criteria for the transition process. The other required skills were often overlooked or ignored. This empowerment process was driven to promote “Black Economic Empowerment”, an important national imperative. Although this process was an honorable gesture on the part of many companies, the process often took place without much foresight The viability and long-term continuity of the business were not taken into account. It is the researchers personal view, based on interviews with O-D’s and companies operating O-D schemes that the O-D’s which were empowered to operate their own business ventures, had limited or insufficient business skills and the very businesses that were given to them to improve their lifestyle were at risk of becoming unviable enterprises. This is clearly evident in some of the schemes being operated by companies such as Autonet and South African Breweries (hereinafter referred to as SAB). Other Eastern Cape companies that operate Owner-Driver schemes include Italtile, Shatterprufe and Ready Mix Materials (hereinafter referred to as RMM), and according to Management consultants spoken to, have obtained mixed levels of success with their schemes. The above schemes were confirmed with the various companies mentioned.
- Full Text:
- Date Issued: 2001
The determination of a strategy for the implementation of learnerships in the catalytic converter canning industry in the Eastern Cape
- Authors: Heather, Keith Buxmann
- Date: 2002
- Subjects: Automobiles -- Catalytic converters , Automobile industry and trade -- South Africa -- Eastern Cape , Apprenticeship programs -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10851 , http://hdl.handle.net/10948/117 , Automobiles -- Catalytic converters , Automobile industry and trade -- South Africa -- Eastern Cape , Apprenticeship programs -- South Africa -- Eastern Cape
- Description: The Eastern Cape Region, once had sufficient job seekers with automotive component manufacturing skills and experience. Indications are that this pool has been desiccated. The draining of skills out of the area is starting to affect growth potential and competitiveness in the industry in the area. In 1998, the Skills Development Act was passed to implement the National Skills Development Plan, and to encourage employers to train personnel. The strategy promotes a three faceted approach to encourage the development of skills; Workplace Skills Development Plans, Learnerships and Sector Specific Initiatives. This study will focus on the implementation of learnerships in the Catalytic Converter Canning Industry. The aim of this research is to verify the skills shortages; identify which skills are required by the Catalytic Converter Canning Industry in the Eastern Cape and propose a strategy of addressing these needs by means of learnerships. By studying the Legislation supporting the National Skills Development Plan, conducting a literature study, and interviewing knowledgeable people in the industry, the skills requirements of the industry were identified. Thereafter, a questionnaire was drawn up and completed together with representatives from Eberspächer South Africa, Faurecia Exhaust Systems South Africa, Precision Exhaust Systems and Tenneco Automotive South Africa, the active manufacturers of catalytic converters, for OEM’s worldwide, who are based in the Eastern Cape Region. The empirical study confirmed the findings of the research and skills deficiencies were identified. In conclusion, a strategy is proposed whereby the Catalytic Converter Canning Industry could address the skills shortage by the implementation and development of learnerships.
- Full Text:
- Date Issued: 2002
- Authors: Heather, Keith Buxmann
- Date: 2002
- Subjects: Automobiles -- Catalytic converters , Automobile industry and trade -- South Africa -- Eastern Cape , Apprenticeship programs -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10851 , http://hdl.handle.net/10948/117 , Automobiles -- Catalytic converters , Automobile industry and trade -- South Africa -- Eastern Cape , Apprenticeship programs -- South Africa -- Eastern Cape
- Description: The Eastern Cape Region, once had sufficient job seekers with automotive component manufacturing skills and experience. Indications are that this pool has been desiccated. The draining of skills out of the area is starting to affect growth potential and competitiveness in the industry in the area. In 1998, the Skills Development Act was passed to implement the National Skills Development Plan, and to encourage employers to train personnel. The strategy promotes a three faceted approach to encourage the development of skills; Workplace Skills Development Plans, Learnerships and Sector Specific Initiatives. This study will focus on the implementation of learnerships in the Catalytic Converter Canning Industry. The aim of this research is to verify the skills shortages; identify which skills are required by the Catalytic Converter Canning Industry in the Eastern Cape and propose a strategy of addressing these needs by means of learnerships. By studying the Legislation supporting the National Skills Development Plan, conducting a literature study, and interviewing knowledgeable people in the industry, the skills requirements of the industry were identified. Thereafter, a questionnaire was drawn up and completed together with representatives from Eberspächer South Africa, Faurecia Exhaust Systems South Africa, Precision Exhaust Systems and Tenneco Automotive South Africa, the active manufacturers of catalytic converters, for OEM’s worldwide, who are based in the Eastern Cape Region. The empirical study confirmed the findings of the research and skills deficiencies were identified. In conclusion, a strategy is proposed whereby the Catalytic Converter Canning Industry could address the skills shortage by the implementation and development of learnerships.
- Full Text:
- Date Issued: 2002
Survival of women in law enforcement
- Authors: Badi, Yvonne Tankiso
- Date: 2015
- Subjects: Policewomen -- South Africa -- Eastern Cape , Women police chiefs -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8860 , http://hdl.handle.net/10948/d1020179
- Description: This study seeks to investigate the underlying ideologies and practices behind the perception that women who are in command positions are unable to command and control, especially those who are in the operational environment. The study was executed in the Eastern Cape Province (Eastern Cape), in Buffalo City Metropolitan Municipality (BCM). The research participants (respondents) were constituted by 33 police officers from diverse police stations within the BCM. The participants were divided according to gender, i.e. 24 females and 9 males. With regards to objectives of the study, the aim was to investigate the following issues: i) to understand factors that make women not to be accepted in their positions as SAPS' operational commanders, by their male subordinateslcolleagues and community members. ii) To understand factors that make women not to be accepted in their positions as SAPS' operational commanders, by their male subordinates/colleagues and community members, and iii) to explore strategies to utilize in making SAPS' women operational commanders, survive while managing their day-te-day respective units/components effectively and efficiently. Regarding research design, this study mainly used a qualitative research method combined with a bit of a quantitative approach. And then the data collection method involved making use of semi structured interviews to all the respondents. The results of this study show that there is still a huge difference in the number of women who are commanders compared to their male counterparts, especially in those environments that were previously regarded as male dominated. Further, despite the necessary training being provided by the SAPS to women officers, the necessary support in particular from management is still a challenge. Lastly, the argument of this study is that there is still not a fair representation of women in command positions within the SAPS, especially, in the previously male dominated environments.
- Full Text:
- Date Issued: 2015
- Authors: Badi, Yvonne Tankiso
- Date: 2015
- Subjects: Policewomen -- South Africa -- Eastern Cape , Women police chiefs -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8860 , http://hdl.handle.net/10948/d1020179
- Description: This study seeks to investigate the underlying ideologies and practices behind the perception that women who are in command positions are unable to command and control, especially those who are in the operational environment. The study was executed in the Eastern Cape Province (Eastern Cape), in Buffalo City Metropolitan Municipality (BCM). The research participants (respondents) were constituted by 33 police officers from diverse police stations within the BCM. The participants were divided according to gender, i.e. 24 females and 9 males. With regards to objectives of the study, the aim was to investigate the following issues: i) to understand factors that make women not to be accepted in their positions as SAPS' operational commanders, by their male subordinateslcolleagues and community members. ii) To understand factors that make women not to be accepted in their positions as SAPS' operational commanders, by their male subordinates/colleagues and community members, and iii) to explore strategies to utilize in making SAPS' women operational commanders, survive while managing their day-te-day respective units/components effectively and efficiently. Regarding research design, this study mainly used a qualitative research method combined with a bit of a quantitative approach. And then the data collection method involved making use of semi structured interviews to all the respondents. The results of this study show that there is still a huge difference in the number of women who are commanders compared to their male counterparts, especially in those environments that were previously regarded as male dominated. Further, despite the necessary training being provided by the SAPS to women officers, the necessary support in particular from management is still a challenge. Lastly, the argument of this study is that there is still not a fair representation of women in command positions within the SAPS, especially, in the previously male dominated environments.
- Full Text:
- Date Issued: 2015
An investigation of support services available for black female owners of bed & breakfasts in Makhanda
- Authors: Mdluli, Lukhona Silubonile
- Date: 2021-04
- Subjects: Bed and breakfast accommodations -- South Africa -- Makhanda , Businesspeople, Black -- South Africa -- Makhanda , Business enterprises, Black -- South Africa -- Makhanda , Women-owned business enterprises -- South Africa -- Makhanda , Government aid to small business -- South Africa , Small business -- South Africa -- Makhanda , Racism -- South Africa -- Makhanda , Businesswomen -- South Africa -- Makhanda
- Language: English
- Type: thesis , text , Masters , MBA
- Identifier: http://hdl.handle.net/10962/177181 , vital:42797
- Description: Over the last 26 years, the South African government has committed to SMME development. To do this, policies and support institutions were put in place which would create a favourable environment for SMME development. This was particularly important as after 1994, when the South African economy was re-integrated into global markets after years of having sanctions imposed against the country as a result of the apartheid system. The tourism industry was identified as one of the key economic drivers which would strengthen the economy and assist in job creation, especially since South Africa would be able to attract international tourists. Further, it created the opportunity for new participants to enter the industry, including black entrepreneurs who previously could not enter the industry as a result of the apartheid laws. The opening up of the country to international markets and the focus on the tourism industry also presented the opportunity for new forms of tourism to be explored including township tourism, which gave rise to the black-owned bed & breakfast sector. Over time, it has become evident that black entrepreneurs in this sector are facing a number of challenges, in spite of the pro-SMME policies and support institutions that are in place. Because this study seeks to investigate the support services available for black female bed & breakfast owners in Makhanda, a qualitative research approach using the interpretative theoretical framework was applied. By using semi-structured interview questions, to establish what challenges do black female bed and breakfast owners face the researcher was able to respond to the following; what participants identify as their needs; and whether they are able to access the support services that are made available by the Government. Results indicated that the majority of entrepreneurs have difficulty accessing funding to develop their businesses. The seasonality of Grahamstown/ Makhanda tourism businesses has its pros and cons for tourism entrepreneurs. Despite efforts by government to transform the tourism industry, black female entrepreneurs in this industry still experience a myriad of challenges, including passive racism. Insufficient institutional support and inaccessible support services for women have made it difficult to manage in this this environment. Thus, a recommendation is put forward for female focused entrepreneurship policy, which is more responsive in terms of a judicial and legal system(s) aimed at addressing women’s particular needs and challenges. , Thesis (MBA) -- Faculty of Commerce, Rhodes Business School, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Mdluli, Lukhona Silubonile
- Date: 2021-04
- Subjects: Bed and breakfast accommodations -- South Africa -- Makhanda , Businesspeople, Black -- South Africa -- Makhanda , Business enterprises, Black -- South Africa -- Makhanda , Women-owned business enterprises -- South Africa -- Makhanda , Government aid to small business -- South Africa , Small business -- South Africa -- Makhanda , Racism -- South Africa -- Makhanda , Businesswomen -- South Africa -- Makhanda
- Language: English
- Type: thesis , text , Masters , MBA
- Identifier: http://hdl.handle.net/10962/177181 , vital:42797
- Description: Over the last 26 years, the South African government has committed to SMME development. To do this, policies and support institutions were put in place which would create a favourable environment for SMME development. This was particularly important as after 1994, when the South African economy was re-integrated into global markets after years of having sanctions imposed against the country as a result of the apartheid system. The tourism industry was identified as one of the key economic drivers which would strengthen the economy and assist in job creation, especially since South Africa would be able to attract international tourists. Further, it created the opportunity for new participants to enter the industry, including black entrepreneurs who previously could not enter the industry as a result of the apartheid laws. The opening up of the country to international markets and the focus on the tourism industry also presented the opportunity for new forms of tourism to be explored including township tourism, which gave rise to the black-owned bed & breakfast sector. Over time, it has become evident that black entrepreneurs in this sector are facing a number of challenges, in spite of the pro-SMME policies and support institutions that are in place. Because this study seeks to investigate the support services available for black female bed & breakfast owners in Makhanda, a qualitative research approach using the interpretative theoretical framework was applied. By using semi-structured interview questions, to establish what challenges do black female bed and breakfast owners face the researcher was able to respond to the following; what participants identify as their needs; and whether they are able to access the support services that are made available by the Government. Results indicated that the majority of entrepreneurs have difficulty accessing funding to develop their businesses. The seasonality of Grahamstown/ Makhanda tourism businesses has its pros and cons for tourism entrepreneurs. Despite efforts by government to transform the tourism industry, black female entrepreneurs in this industry still experience a myriad of challenges, including passive racism. Insufficient institutional support and inaccessible support services for women have made it difficult to manage in this this environment. Thus, a recommendation is put forward for female focused entrepreneurship policy, which is more responsive in terms of a judicial and legal system(s) aimed at addressing women’s particular needs and challenges. , Thesis (MBA) -- Faculty of Commerce, Rhodes Business School, 2021
- Full Text:
- Date Issued: 2021-04
The influence of online travel agent performance on customer satisfaction levels at a selected hotel
- Authors: Le Roux, Ignus
- Date: 2015
- Subjects: Consumer satisfaction , Travel agents , Tourism -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/3105 , vital:20399
- Description: Tourism is an international industry; constant evolution is taking place in the marketing of tourism products and the expectation levels of hotel guests. Online Travel Agents have become more dominant in recent years. This dominance has been assisted by travellers’ more frequent use of the internet to search for information, by the bundling of heterogeneous products and by these agents’ use of the social media. Guest satisfaction levels and expectations are impacted by changes in lifestyle, reasons for travel and the information accessed prior to making their reservations. The basis of this study was establishing the impact of the information supplied by Online Travel Agents on guest satisfaction levels at The Monarch Hotel. The evolution and function of the tourism distribution channel and the factors affecting guest satisfaction and its measurement were explored.
- Full Text:
- Date Issued: 2015
The influence of online travel agent performance on customer satisfaction levels at a selected hotel
- Authors: Le Roux, Ignus
- Date: 2015
- Subjects: Consumer satisfaction , Travel agents , Tourism -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/3105 , vital:20399
- Description: Tourism is an international industry; constant evolution is taking place in the marketing of tourism products and the expectation levels of hotel guests. Online Travel Agents have become more dominant in recent years. This dominance has been assisted by travellers’ more frequent use of the internet to search for information, by the bundling of heterogeneous products and by these agents’ use of the social media. Guest satisfaction levels and expectations are impacted by changes in lifestyle, reasons for travel and the information accessed prior to making their reservations. The basis of this study was establishing the impact of the information supplied by Online Travel Agents on guest satisfaction levels at The Monarch Hotel. The evolution and function of the tourism distribution channel and the factors affecting guest satisfaction and its measurement were explored.
- Full Text:
- Date Issued: 2015
Waste management in the pharmaceutical industry : an evaluation report of Dr Reddy's Laboratories
- Authors: Letsitsi, Ezekiel Tebogo
- Date: 2013
- Subjects: Pharmaceutical industry -- Waste disposal -- Case studies Hazardous wastes -- Management -- South Africa Hazardous wastes -- Management -- Law and legislation -- South Africa , Dr Reddy's Laboratories
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:718 , http://hdl.handle.net/10962/d1001872
- Description: The pharmaceutical industry must worry about managing pharmaceutical waste as it poses a health risk to human beings and its presence in the environment can also contribute to loss of biodiversity. Ngwuluka, Ochekpe, and Odumosu (2011: 11259) state that “Pharmaceuticals, though used to treat and manage diseases, are poisons, which justify the growing concerns about their presence in the environment.” Various forms of pharmaceutical waste exist, Ngwuluka et al. (2011) identified the following forms of pharmaceutical waste: Expired dosage forms, non-reworkable formulations, spilled pharmaceuticals, rejected active pharmaceutical ingredients, expired active pharmaceutical ingredients, and wastewater resulting from the water used for process operations during manufacturing and could come from the water used to clean equipment, pipes and floors, and would contain amongst other materials, chemicals and active pharmaceutical ingredients (APIs). A review on the pharmaceutical industry and the progress they have made in environmental management by generating health, safety and environmental programs, preventing pollution, waste minimization, recycling and reusing materials, investing in projects and facilities to ensure environmental sustainability have been established (Berry & Rondinelli, 2000). Dr. Reddy’s Laboratories is an Indian based pharmaceutical company which imports, markets and sells medicines in South Africa. Dr. Reddy’s has plans to set up a manufacturing plant in South Africa. The purpose of this study is to research waste management practices at Dr. Reddy’s plant in India and to draw parallels between India’s and South Africa’s waste legislation. This is to enable Dr. Reddy’s to review all aspects of its waste management systems, in order to revise where necessary and to improve the overall achievement of its waste management objectives in order to become a more sustainable organisation and to meet South African Waste legislation before setting up a plant in South Africa. 3 ii. Objective of the Evaluation Report The purpose of this research is to evaluate and analyse the development and implementation of a waste management system in a pharmaceutical company, specifically Dr. Reddy’s Laboratories. This is primarily to enable the company to review and analyse all aspects of waste management pertaining to pharmaceutical manufacturing and to revise or improve where necessary to ensure adherence to waste regulations as outlined by government. The following research goals have been also been identified: To identify and describe waste management practices at Dr. Reddy’s Laboratories, on the inherent assumption by the researcher that the company has a successful waste management strategy that would need to be reviewed to identify areas of improvement before expanding manufacturing facilities into South Africa. To evaluate, assess and compare similarities and/or differences between the identified South African Legislation for Waste Management with those identified during research conducted at Dr. Reddy’s iii. Importance of the Research Conducted Waste Management is important in that it not only removes from the environment, substances that can be harmful to humans and animals but it also enables an organisation to be more sustainable. According to Seadon (2010: i) “Integrated waste management is considered from a systems’ approach, with a particular emphasis on advancing sustainability”. The study will provide guidance to senior management, shop floor managers and employees who work in Dr. Reddy’s manufacturing plants as well as overall employees at Dr. Reddy’s on how to successfully implement a Waste Management programme to enhance sustainability at the organisation and realise the benefits to the organisation of being more sustainable. Weybrecht (2010) identified the following benefits that companies could gain by adopting sustainable waste management practices: reduced costs, resource preservation, keeping up with legislation, enhanced reputation, business differentiation from competitors, and attraction and retention of quality employees, and customer need satisfaction amongst many other benefits. This research needs to address the gap in analysing waste management practices (with more emphasis on waste treatment, waste minimisation, re-use, recycling and disposal), and implementation and understanding of waste management in the pharmaceutical industry as prior research was done mostly in other chemical industries and not to a large scale in the pharmaceutical industry. South African Waste Legislation, Indian Waste Legislation (as Dr. Reddy’s is based in India), as well as International Pharmaceutical Waste Management Guidelines, and International Pharmaceutical Good Manufacturing Practices provide a framework and benchmark of leading pharmaceutical waste management practices that can guide Dr. Reddy’s Laboratories’ leadership into integrating their waste management practices into their plans of setting up a manufacturing plant in South Africa. 5. Research Methodology This is evaluation research in the form of a case study and the data collection method employed is the conduction of a survey through questionnaires. The evaluation research also involves a document analysis of the organisation’s 2011 and 2012 annual reports, Dr. Reddy’s 2010 Sustainability Report as well as literature compiled by the organisation’s Corporate Communications Division. The research would also include review of existing literature on waste management. v. Structure of Dissertation This dissertation consists of three sections. Section 1: The Evaluation Report The section introduces the research area, provides the objectives of the research, provides contextual background information and describes the rationale for conducting the research. This section further describes Dr. Reddy’s waste management practice as outlined in relevant company documentation; it is also intended to highlight the specific waste management processes that were followed in the formulation and implementation of the waste management strategy. This section further describes the sample and presents the results of the survey, where the results are collated and reviewed in the context of the criteria set in the South African Waste Legislation, Indian Waste Legislation, as well as in International Pharmaceutical Waste Management Guidelines, and International Pharmaceutical Good Manufacturing Practices. The overall findings of this case study suggest that although management at Dr. Reddy’s are satisfied with waste management practices and results achieved at it manufacturing plant, there is however dissatisfaction amongst employees who believe the organisation has not successfully disseminated information and sufficiently trained them on waste management policies, processes and practices. There is therefore a desire amongst employees to be trained and to see the company improve on its waste management processes, this desire is a very important attribute as it indicates that employees at Dr. Reddy understand and are committed to the importance of waste management. Future research should be conducted to measure the legal impact of non-compliance to legislation governing waste management in the pharmaceutical company. Section 2: Literature Review The objective of the literature review is to provide a critical assessment and evaluation of previous research in the field of waste management in general as prior research was done mostly in other industries and not to a large scale in the pharmaceutical industry. The literature review evaluates the key elements of an effective waste management strategy implementation and is followed by a review of literature pertaining to the description of Pharmaceutical waste. Section 3: Research Methodology This section presents a description of how the work in this research was conducted. It presents the research process followed in compiling this case study, represented by the aims and objectives, research methodology and design, data collection techniques and data analysis.
- Full Text:
- Date Issued: 2013
- Authors: Letsitsi, Ezekiel Tebogo
- Date: 2013
- Subjects: Pharmaceutical industry -- Waste disposal -- Case studies Hazardous wastes -- Management -- South Africa Hazardous wastes -- Management -- Law and legislation -- South Africa , Dr Reddy's Laboratories
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:718 , http://hdl.handle.net/10962/d1001872
- Description: The pharmaceutical industry must worry about managing pharmaceutical waste as it poses a health risk to human beings and its presence in the environment can also contribute to loss of biodiversity. Ngwuluka, Ochekpe, and Odumosu (2011: 11259) state that “Pharmaceuticals, though used to treat and manage diseases, are poisons, which justify the growing concerns about their presence in the environment.” Various forms of pharmaceutical waste exist, Ngwuluka et al. (2011) identified the following forms of pharmaceutical waste: Expired dosage forms, non-reworkable formulations, spilled pharmaceuticals, rejected active pharmaceutical ingredients, expired active pharmaceutical ingredients, and wastewater resulting from the water used for process operations during manufacturing and could come from the water used to clean equipment, pipes and floors, and would contain amongst other materials, chemicals and active pharmaceutical ingredients (APIs). A review on the pharmaceutical industry and the progress they have made in environmental management by generating health, safety and environmental programs, preventing pollution, waste minimization, recycling and reusing materials, investing in projects and facilities to ensure environmental sustainability have been established (Berry & Rondinelli, 2000). Dr. Reddy’s Laboratories is an Indian based pharmaceutical company which imports, markets and sells medicines in South Africa. Dr. Reddy’s has plans to set up a manufacturing plant in South Africa. The purpose of this study is to research waste management practices at Dr. Reddy’s plant in India and to draw parallels between India’s and South Africa’s waste legislation. This is to enable Dr. Reddy’s to review all aspects of its waste management systems, in order to revise where necessary and to improve the overall achievement of its waste management objectives in order to become a more sustainable organisation and to meet South African Waste legislation before setting up a plant in South Africa. 3 ii. Objective of the Evaluation Report The purpose of this research is to evaluate and analyse the development and implementation of a waste management system in a pharmaceutical company, specifically Dr. Reddy’s Laboratories. This is primarily to enable the company to review and analyse all aspects of waste management pertaining to pharmaceutical manufacturing and to revise or improve where necessary to ensure adherence to waste regulations as outlined by government. The following research goals have been also been identified: To identify and describe waste management practices at Dr. Reddy’s Laboratories, on the inherent assumption by the researcher that the company has a successful waste management strategy that would need to be reviewed to identify areas of improvement before expanding manufacturing facilities into South Africa. To evaluate, assess and compare similarities and/or differences between the identified South African Legislation for Waste Management with those identified during research conducted at Dr. Reddy’s iii. Importance of the Research Conducted Waste Management is important in that it not only removes from the environment, substances that can be harmful to humans and animals but it also enables an organisation to be more sustainable. According to Seadon (2010: i) “Integrated waste management is considered from a systems’ approach, with a particular emphasis on advancing sustainability”. The study will provide guidance to senior management, shop floor managers and employees who work in Dr. Reddy’s manufacturing plants as well as overall employees at Dr. Reddy’s on how to successfully implement a Waste Management programme to enhance sustainability at the organisation and realise the benefits to the organisation of being more sustainable. Weybrecht (2010) identified the following benefits that companies could gain by adopting sustainable waste management practices: reduced costs, resource preservation, keeping up with legislation, enhanced reputation, business differentiation from competitors, and attraction and retention of quality employees, and customer need satisfaction amongst many other benefits. This research needs to address the gap in analysing waste management practices (with more emphasis on waste treatment, waste minimisation, re-use, recycling and disposal), and implementation and understanding of waste management in the pharmaceutical industry as prior research was done mostly in other chemical industries and not to a large scale in the pharmaceutical industry. South African Waste Legislation, Indian Waste Legislation (as Dr. Reddy’s is based in India), as well as International Pharmaceutical Waste Management Guidelines, and International Pharmaceutical Good Manufacturing Practices provide a framework and benchmark of leading pharmaceutical waste management practices that can guide Dr. Reddy’s Laboratories’ leadership into integrating their waste management practices into their plans of setting up a manufacturing plant in South Africa. 5. Research Methodology This is evaluation research in the form of a case study and the data collection method employed is the conduction of a survey through questionnaires. The evaluation research also involves a document analysis of the organisation’s 2011 and 2012 annual reports, Dr. Reddy’s 2010 Sustainability Report as well as literature compiled by the organisation’s Corporate Communications Division. The research would also include review of existing literature on waste management. v. Structure of Dissertation This dissertation consists of three sections. Section 1: The Evaluation Report The section introduces the research area, provides the objectives of the research, provides contextual background information and describes the rationale for conducting the research. This section further describes Dr. Reddy’s waste management practice as outlined in relevant company documentation; it is also intended to highlight the specific waste management processes that were followed in the formulation and implementation of the waste management strategy. This section further describes the sample and presents the results of the survey, where the results are collated and reviewed in the context of the criteria set in the South African Waste Legislation, Indian Waste Legislation, as well as in International Pharmaceutical Waste Management Guidelines, and International Pharmaceutical Good Manufacturing Practices. The overall findings of this case study suggest that although management at Dr. Reddy’s are satisfied with waste management practices and results achieved at it manufacturing plant, there is however dissatisfaction amongst employees who believe the organisation has not successfully disseminated information and sufficiently trained them on waste management policies, processes and practices. There is therefore a desire amongst employees to be trained and to see the company improve on its waste management processes, this desire is a very important attribute as it indicates that employees at Dr. Reddy understand and are committed to the importance of waste management. Future research should be conducted to measure the legal impact of non-compliance to legislation governing waste management in the pharmaceutical company. Section 2: Literature Review The objective of the literature review is to provide a critical assessment and evaluation of previous research in the field of waste management in general as prior research was done mostly in other industries and not to a large scale in the pharmaceutical industry. The literature review evaluates the key elements of an effective waste management strategy implementation and is followed by a review of literature pertaining to the description of Pharmaceutical waste. Section 3: Research Methodology This section presents a description of how the work in this research was conducted. It presents the research process followed in compiling this case study, represented by the aims and objectives, research methodology and design, data collection techniques and data analysis.
- Full Text:
- Date Issued: 2013
Examining the effect of Diversity, Inclusion and Equity on Work Engagement and Innovation on South African Organisations
- Authors: Efalao, D M
- Date: 2020
- Subjects: Organizational effectiveness -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48202 , vital:40520
- Description: The biggest strengths of organisational success lie in its employees; therefore, employee engagement is a fundamental force that is linked to organisational effectiveness and success. The level of employee engagement in South Africa according to the polls remains very low. On the other front, innovative ideas prove to be a vital element of organisational innovativeness and progress. Today’s business environment is unstable and to remain relevant in the marketplace, it is imperative for organisations to embrace innovation and become responsive to changing customer needs. South Africa’s population is very diverse coming second in diversity after the United States. The diversity of South Africa as a national endowment could be investigated to see if it could be leveraged to improve organisational innovation and effectiveness through work engagement. Being mindful of the fact that being diverse is not equal to being inclusive, inclusion is also investigated to see its effect on work engagement and organisational innovation. The principle of fairness (equity) was also investigated with relation to engagement and innovation. The purpose of the study is to assist organisations to improve employee engagement and organisational innovation by taking advantage of the national factor endowment of diversity and inclusion. Equity is investigated as an important principle that could possibly have an effect on employee engagement or organisational innovation. The findings were that diversity and inclusion have a significant relationship with employee engagement and organisational innovativeness while equity has a significant relationship with organisational innovativeness. Recommendations were therefore made to leaders of the organisations to embrace workforce diversity, inclusion and fairness in organisational structures and practices in order to realise improved employee engagement and organisational innovativeness.
- Full Text:
- Date Issued: 2020
- Authors: Efalao, D M
- Date: 2020
- Subjects: Organizational effectiveness -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48202 , vital:40520
- Description: The biggest strengths of organisational success lie in its employees; therefore, employee engagement is a fundamental force that is linked to organisational effectiveness and success. The level of employee engagement in South Africa according to the polls remains very low. On the other front, innovative ideas prove to be a vital element of organisational innovativeness and progress. Today’s business environment is unstable and to remain relevant in the marketplace, it is imperative for organisations to embrace innovation and become responsive to changing customer needs. South Africa’s population is very diverse coming second in diversity after the United States. The diversity of South Africa as a national endowment could be investigated to see if it could be leveraged to improve organisational innovation and effectiveness through work engagement. Being mindful of the fact that being diverse is not equal to being inclusive, inclusion is also investigated to see its effect on work engagement and organisational innovation. The principle of fairness (equity) was also investigated with relation to engagement and innovation. The purpose of the study is to assist organisations to improve employee engagement and organisational innovation by taking advantage of the national factor endowment of diversity and inclusion. Equity is investigated as an important principle that could possibly have an effect on employee engagement or organisational innovation. The findings were that diversity and inclusion have a significant relationship with employee engagement and organisational innovativeness while equity has a significant relationship with organisational innovativeness. Recommendations were therefore made to leaders of the organisations to embrace workforce diversity, inclusion and fairness in organisational structures and practices in order to realise improved employee engagement and organisational innovativeness.
- Full Text:
- Date Issued: 2020