https://commons.ru.ac.za/vital/access/manager/Index ${session.getAttribute("locale")} 5 The impact of customer relationship management on retail banking using self-service channels https://commons.ru.ac.za/vital/access/manager/Repository/vital:9346 Wed 12 May 2021 19:19:00 SAST ]]> An international comparative study on the relationship marketing and customer retention of retail banks : lessons for South Africa https://commons.ru.ac.za/vital/access/manager/Repository/vital:9358 Wed 12 May 2021 16:08:04 SAST ]]> An analysis of how leadership has shaped the culture of customer centricity in the branch of a bank https://commons.ru.ac.za/vital/access/manager/Repository/vital:42132 Wed 12 May 2021 14:00:25 SAST ]]> Perceptions on the use of social media in the banking industry https://commons.ru.ac.za/vital/access/manager/Repository/vital:20870 Thu 14 Mar 2024 14:59:13 SAST ]]>