https://commons.ru.ac.za/vital/access/manager/Index ${session.getAttribute("locale")} 5 The impact of smart cards on South African rural pensioners' lives https://commons.ru.ac.za/vital/access/manager/Repository/vital:818 Wed 12 May 2021 22:21:52 SAST ]]> Service quality importance-performance analysis as a strategic tool for management : the exploration of key customer satisfaction drivers in a South African electricity utility https://commons.ru.ac.za/vital/access/manager/Repository/vital:806 Wed 12 May 2021 20:21:38 SAST ]]> An empirical study of client satisfaction with service recovery within a South African banking institution https://commons.ru.ac.za/vital/access/manager/Repository/vital:725 Wed 12 May 2021 18:59:07 SAST ]]> "It was a brilliant time" : an investigation into the experiences of the founder group of the Directorate of Special Operations https://commons.ru.ac.za/vital/access/manager/Repository/vital:815 Wed 12 May 2021 18:37:49 SAST ]]> The relationship between job satisfaction and absenteeism : a study of the shop floor workers in a motor manufacturing plant https://commons.ru.ac.za/vital/access/manager/Repository/vital:809 Wed 12 May 2021 18:26:28 SAST ]]> An evaluation of "on-line" banking web sites in South Africa to determine essential design criteria https://commons.ru.ac.za/vital/access/manager/Repository/vital:811 Wed 12 May 2021 18:16:52 SAST ]]> An appraisal of the Department of Provincial and Local Government's management and coordination of Donor Assistance Programs to local government in South Africa https://commons.ru.ac.za/vital/access/manager/Repository/vital:816 Wed 12 May 2021 16:47:18 SAST ]]> An empirical investigation of the extension of servqual to measure internal service quality in a motor vehicle manufacturing setting https://commons.ru.ac.za/vital/access/manager/Repository/vital:801 Wed 12 May 2021 16:07:35 SAST ]]> Trends and perceptions of sustainabilty reporting and corporate governance : a case study of Eskom https://commons.ru.ac.za/vital/access/manager/Repository/vital:826 Thu 13 May 2021 05:32:19 SAST ]]> An assessment of the knowledge processing environment in an organisation : a case study https://commons.ru.ac.za/vital/access/manager/Repository/vital:721 Thu 13 May 2021 04:33:46 SAST ]]> An assessment of the capability of the Eastern Cape Tourism Board to cope with change https://commons.ru.ac.za/vital/access/manager/Repository/vital:812 Thu 13 May 2021 03:33:28 SAST ]]>